Virgin Atlantic Mock Interview

Master 35 Virgin Atlantic interview questions covering customer service excellence, brand values, and aviation industry knowledge.

WRITTEN BY KEVIN DOWNEY
QUESTION 2 OF 35

Tell me about any airline related training that you have been through.

Kevin Downey
Kevin Downey
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Why the Interviewer Asks This Question

If you do not have any industry-specific training, think of any training you've undergone that could prove transferable to this role. Regardless of any industry related training that you have been through, you will need to complete training specific to Virgin Atlantic. "All of our pilots and crew have undertaken intensive specialist training to earn those fabulous golden wings. Regularly re-visiting our training school to keep their knowledge up-to-date, our cabin crew are trained in aviation medicine, safety and security procedures, and everything they need to know about the aircraft they work on. Our pilots are also safety experts, with regular training in the 'sim' (that's one of our state-of-the-art flight simulators!) to make sure they're ready for any eventuality." Do what research you can on the training Virgin provides their staff, and what the industry standards are for the position you are applying for.

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
General 1

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Rachelle Enns
Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
General 2

"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

Community Answers

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I am a Swissport ground staff and my time there has led me to contemplate the real team structure of airline rules regulations registering IATA interline agreements connections and the specifics of 5 different airlines and policies.

Jaymie's Feedback

Is there any formal or informal training you could include in your answer? Perhaps an employee workshop on safety, emergency situations, first aid, etc.? Think of employer-led training, online courses, workshops, etc.

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35 Virgin Atlantic Interview Questions & Answers

Jump to any question in the set.

01 At Virgin Atlantic, exceptional customer service is our priority. How will you ensure that our service standards are continually met? CUSTOMER SERVICE 02 Tell me about any airline related training that you have been through. EXPERIENCE 03 Do you have any formal training in First Aid or CPR? EXPERIENCE 04 Have you received training on how to handle an in-flight emergency? EXPERIENCE 05 Flight Attendants work a wide range of hours, occasional overtime, and being on-call. Would you have any issues with accommodating such a schedule? ADAPTABILITY 06 Are you comfortable undergoing a criminal record check? DIRECT 07 Aside from your experience working in the airline industry, do you have experience in other customer service based roles? CUSTOMER SERVICE 08 Tell me about your attendance record? DILIGENCE 09 Why are you the best choice for Virgin Atlantic? COMPATIBILITY 10 All employees of Virgin Atlantic are expected to wear a uniform to work. Are you comfortable with this policy? ADAPTABILITY 11 Our Flight Attendants, are responsible for ensuring the safety of our passengers. What steps would you take if you felt there was a safety threat? SITUATIONAL 12 List the top 3 skills that will make you an ideal team member at Virgin Atlantic. COMPATIBILITY 13 What do you hope to gain from your time with Virgin Atlantic? CAREER GOALS 14 The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty? PROBLEM SOLVING 15 When have you had to shift your priorities in response to sudden changes? PROBLEM SOLVING 16 How does this position fit into your career goals? CAREER GOALS 17 If you could start your career over again, what direction would you take? CAREER GOALS 18 How do you get along with others at work? TEAMWORK 19 How would you rate your communication skills? COMMUNICATION 20 Personality fit is important to us at Virgin Atlantic. How would you describe your personality? BEHAVIORAL 21 What work situations excite and motivate you? JOB SATISFACTION 22 Tell me about a time when communication became an issue when working on a team. COMMUNICATION 23 What are your salary expectations? SALARY 24 When you suffer a setback, how does that emotionally affect you and your work? EQ 25 Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person? CONFLICT 26 Where do you see yourself five years from now? CAREER GOALS 27 What experience do you have using team-based messaging applications? TECHNICAL 28 How do you determine priorities when you have multiple tasks at hand? PROBLEM SOLVING 29 How will you earn the trust of your coworkers? TEAMWORK 30 What unique qualities would you bring to our company? BEHAVIORAL 31 What global destination would you like to explore next? DISCOVERY 32 What Virgin Atlantic locations interest you the most? ADAPTABILITY 33 How do you prioritize your wellbeing and establish a balanced professional and personal life? EQ 34 When was the last time you had an opportunity to lead? LEADERSHIP 35 Tell me about yourself. ACCOMPLISHMENT
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Kevin Downey
Written by Kevin Downey
35 QUESTIONS & ANSWERS · VIRGIN ATLANTIC
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