"I faced unexpected difficulties frequently in my previous position. The company was in financial strain, and some days we are not able to deliver the customer experience that we should. I overcame this by giving everything I had when it comes to service. I strove to leave a good impression. Then, the biggest difficulty was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."

"These things happen all the time, whether a passenger gets too drunk, or breaks something in the bathroom, or we get their meal wrong, or a passenger faints or whatever. Just think fast, remain calm and collected, and make everyone feel valued and taken care of, crew and passengers alike."

Here is some information Virgin Atlantic shares on their website about their 'Human Factor Training': "The culture that our training promotes is one where you can be highly talented, skilled and experienced but still have the capacity to learn from errors, because you believe that in aviation, we treat these events as precious learning opportunities. This is driven by our no blame culture, where we share ideas when things go wrong to prevent them from happening to someone else. Our training also teaches us that leadership and teamwork is an inclusive effort, where everybody's talents and skills are recognised and valued. There is no fear in speaking up regardless of your rank if you feel something is unsafe or doesn't feel right. We use stories from our crew and pilots to enhance the learning and the latest research from the world of neuroscience and social psychology."