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30 Questions and Answers by Rachelle Enns
Updated July 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Topics    

Question 1 of 30

What do you know about us?

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Interview Questions

1.

What do you know about us?

The interviewer would like to know how much time you have put into researching their organization before coming into your interview today. It's essential that you take the time to dig deep into the company's history as well as their successes. Just reading their Wikipedia page may not be enough. You should also Google search their company and look for awards or other exciting accolades to mention.

Rachelle's Answer #1

"I know that you were recently awarded Top Employer in Chicago for the fourth year in a row. I would love to know more about how you earned that recognition. Your company is an incredible place to work, and I look forward to joining your dynamic team."

Rachelle's Answer #2

"I know that your company has been around for 15 years and, up until last year, it was a family owned venture. I also read that you have acquired a few of your smaller, local competitors. It sounds as though there are exciting growth opportunities ahead for your organization."

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Anonymous Answer

"Stryker acquired Novadaq in Burnaby, and endoscopy is a growing area for Stryker for the West Coast. The HR division has been restructured, and this role is a part of the restructure. Your values include integrity, accountability, people, and performance. As a company, you are committed to making people's lives better with better medical devices."

Rachelle's Answer

You certainly have done your research! Bravo :)

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2.

What is your long-range career objective?

Onboarding new employees is a time consuming and costly endeavor, so the interviewer wants to make sure that this role will be a long-term fit for you. Be open to the interviewer about your dreams within this company, on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to stay with the company for many years to come.

Rachelle's Answer #1

"While visiting your company website I noticed that you have some leadership opportunities available in a variety of locations. I would love to work my way into a management or leadership role with your organization and would be willing to relocate to do so. I like what your organization stands for, and I hope to see a current fit, and future growth, here."

Rachelle's Answer #2

"Currently I support a couple of management-level executives; however, as you can see from my application to your position, I wish to gain a position that includes supporting executives in the C-suite. I want to earn my way to the top of your executive chain by proving my dedication to the people whom I support."

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Anonymous Answer

"I have researched Qatar Airways and noticed leadership opportunities. I would love to advance my career within the company to obtain a leadership role and would be willing to relocate to do so."

Lauren's Answer

Fantastic response. You’ve done your research and are willing to be flexible to fit into their parameters.

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Anonymous Answer

"My long-range career objective is to get to know the company better, and I hope to be given challenges and opportunities that will allow me to enhance my skills and management experience. Hopefully, soon, gaining enough exploration with my skills and experience, I will be promoted to a management position."

Rachelle's Answer

It seems you have a clear path set out for yourself. If there are specific challenges and opportunities that you would like to see (i.e., leading bigger teams, writing new HR policies, taking workshops), that would be an excellent addition to your response.

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3.

How do you manage your time, even on the busiest days?

The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks.

Rachelle's Answer #1

"I manage my time by exercising the idea of 'time-blocking.' This strategy means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

Rachelle's Answer #2

"I manage my time very carefully! I prioritize deadlines, then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

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Anonymous Answer

"I will prioritize my jobs according to the due date and the importance of the job; however, emergency jobs always have the first priority."

Rachelle's Answer

Straightforward and effective! Good answer.

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Anonymous Answer

"Use Outlook to note meetings, tasks, and delegate tasks. This tool allows me to manage progress tasks that I have delegated to others. I prioritize multiple tasks based on the importance of impact if a task completion is delayed or has a hard due date."

Rachelle's Answer

You sound very organized, which the interviewer should be happy to hear :)

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4.

What questions do you have for me?

It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?

Rachelle's Answer #1

"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this executive assistant role?"

Rachelle's Answer #2

"Thank you for asking! A couple of questions come to mind. What do you see as the biggest challenge your company will be facing in the next 12 months? Also, what is your employee turnover rate, and could you tell me a bit about the retention plan you currently have in place?"

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Anonymous Answer

"Why is this position open? What are the key challenges you have faced in the last three months? What do you hope will happen in the first three months with this person on board? Are they any achievements or best practices you would like to see sustained?"

Rachelle's Answer

These are very strong questions - a good job.

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Anonymous Answer

"What would my day-to-day routine look like if I got the job? Can you tell me about the team? What are the company's goals for the future?"

Rachelle's Answer

These are very important questions for sure!

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5.

Tell me something about yourself that I wouldn't know from reading your resume.

The interviewer would like to get to know you apart from your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

Focus on unique non-work related skills or hobbies. For instance, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

Rachelle's Answer #1

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

Rachelle's Answer #2

"I am a complete organization nerd, which you may have already gathered from our interview time together. I have created and designed customer personal planners that are downloads which I sell on Etsy. My shop offers me a great side income, and essentially runs itself!"

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Anonymous Answer

"I am a coffee lover! I have traveled around Bali and Lombok solely to taste different coffee beans. I have tried Madagascar and Ethiopian coffee beans as well, but have discovered Toraja and Mandailing coffee are my favorites."

Lauren's Answer

This is a great, unique factoid!

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Anonymous Answer

"I am a professional photographer specializing in musicians and concert photography. It's a highly specialized niche that I fell into. Like most photographers, it started as a hobby, and now I get paid by local and regional bands to photograph them while they're performing. What's your favorite band?"

Rachelle's Answer

YES! All the yesses! I like that you brought in this passion that is interesting, memorable and offers a lot of transitional skills valuable to the pharma industry. The question at the end is a nice touch.

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6.

Why do you think you will be successful in this role?

This question is another version of 'Why should we hire you?' Rather than just sharing how you have gone above and beyond, focus on how your qualities and skills will help you to exceed expectations. If you can, match your strengths to the requirements outlined in the job description.

Rachelle's Answer #1

"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

Rachelle's Answer #2

"I will be successful in this role because I come prepared with experience, equipped with passion and opportunistic when it comes to making a valuable contribution."

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Anonymous Answer

"I will be successful in this role because I have education and experience that relate to this job. And I know this department also provides tools and resources that will help me to succeed."

Rachelle's Answer

This answer is too general to position you as a stand-out candidate. Try matching your strengths to the specific tasks mentioned in the job description. I have provided an example below.

"I will be successful in this role because, in addition to my related education and experience, I have taken additional coursework on (A) and (B). I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

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Anonymous Answer

"I have experience leading teams during high-growth in dynamic industries. I am very committed to providing exceptional service to internal clients, understanding the business, and ensuring that HR initiatives support and align with the companies goals."

Rachelle's Answer

Strong answer! You do a wonderful job showcasing your strengths and how they will benefit your future employer.

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7.

How much do you think this job should pay?

This question is merely another way for the interviewer to ask about your desired pay for this role. Be honest about what you are hoping to make, but you should also avoid asking for too little, or for too much. Using an online salary calculating tool, like the ones from Glassdoor or Indeed, will help you to determine the average ask for your position, years of experience, and even location. You can also use your current salary as part of the basis for your ask.

Rachelle's Answer #1

"I am currently earning $15/hour and am up for a raise to $16/hour in the next couple of months. My ideal salary is $17-19/hour plus health benefits, which I believe is a fair ask for this role."

Rachelle's Answer #2

"I am newer to my career, so I performed some research on the topic, hoping to gain an understanding of the average pay for a receptionist in this area. The ranges I saw were $14-18/hour depending on experience. Do you have an amount in mind for this position?"

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8.

Have you ever experienced conflict with a boss or professor? How was it resolved?

Employers want to know that you are respectful of your leaders. While you do not always have to agree with your leader, the interviewer wants to see that you respond to them with kindness and respect.

Talk about a time when your boss made a choice to which you did not agree. Explain how you responded. The key to successfully answering this question is to impress upon the interviewer that you are a respectful employee who treats others with dignity and kindness. If you are newer to your career, you can draw from a post-secondary example (Perhaps you had a conflict with a professor).

Rachelle's Answer #1

"I had a conflict with a manager earlier in my career. One of our team members skipped out on work six times in one month, and I was always asked to cover their shift last minute. I was frustrated and could not understand why my manager wasn't just terminating the employee. I reacted hastily, and the manager patiently reminded me that he had his reasons. He explained that he asked me to cover the shifts because he liked me and I was reliable. It turns out the absent employee had serious health concerns, and our manager was trying to be empathetic without disclosing the situation to our team. I felt terrible and learned that sometimes things aren't always as they seem. I apologized, and all was well."

Rachelle's Answer #2

"There are times when I have asked questions or brought up suggestions that challenged a boss or coworker. We resolved the matter with humility and the intent to resolve the problem while better understanding the opposing viewpoint."

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Anonymous Answer

"Last year, I had a conflict with a previous manager. At the time, we had several large projects being worked on at the same time. I requested more workforce to address the large workload but was denied. My team and I completed the projects simultaneously through many hours of overtime and no vacation. After these projects were completed, my feedback was recognized by the manager, and the department gained two new-hires to address high volume workloads. In the end, the conflict was resolved reasonably."

Lauren's Answer

Good example.

"

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Anonymous Answer

"Yes, I sensed a change in the relationship with my senior labour relations employee. So I used his outlook and booked a call with him (he works remotely). I opened by telling him why I was calling and asking him if I had done something to attribute to the change in our relationship. He was surprised. We discussed it. He told me he had a lot of respect for the fact that I set up the call to address what I sensed had changed. And things improved from there."

Rachelle's Answer

You took the bull by the horns and initiated a potentially uncomfortable conversation. Well done!

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9.

Would you rather lead or follow?

There is no right or wrong answer to this question. The interviewer would like to know if you identify more as a leader, or a follower, so they can further understand where to place you when the time comes. Give an honest answer but try to avoid pigeonholing yourself into one particular stereotype.

Rachelle's Answer #1

"I can quite easily swap between leading and following, depending on the situation. Naturally, I am inclined to lead, but when I am expected to sit back and absorb, I am completely able to do that as well."

Rachelle's Answer #2

"I would rather lead in some instances, and follow in others. While I am training and gathering my bearings, I will be more of a listener and follower. Once I know the ropes, I can comfortably take the lead whenever required of me."

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Anonymous Answer

"I am a leader by nature, and I believe that's because I am so competitive. Before you can be a good leader, you must learn to follow. While I have a lot of ambition to be promoted into a leadership role, I'd like to learn the ropes here first so that I can begin with a solid basis."

Rachelle's Answer

The fact that you are interested in learning before you lead, shows a lot of maturity. This is a perfect response.

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Anonymous Answer

"I see myself as a bit of both. I lead and guide teams to success through leadership development, coaching, mentoring, and performance management, and all of this is combined to follow the Lead of Head of the Organization."

Rachelle's Answer

The answer shows a balance between being a leader and a follower. A great leader knows when it's time to fall back a step, and then step back in when needed.

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10.

Why should we hire you?

Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

Rachelle's Answer #1

"You should hire me because I am unlike anyone else you have interviewed before. When I started at my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."

Rachelle's Answer #2

"You should hire me because I'm qualified and passionate about your cause. I am excited about the idea of delivering value to your organization and will hustle for the opportunity to go above and beyond for your customers."

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Anonymous Answer

"You should hire me because I am a uniquely strong employee. At my last company, I was promoted within one year and was the only woman working in the team. I am an extremely dedicated employee who takes pride in their work. I am goal-oriented and aspire to complete projects efficiently and meticulously. I believe I possess many positive qualities that would be quickly realized and utilized."

Lauren's Answer

This is a positive and impactful response. Great job!

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Anonymous Answer

"Because I am a very focus individual, who's engaged and eager to achieve results. I also love your company, and I would be proud to be part of it."

Lauren's Answer

Great start. I assisted in expanding your response slightly. See my suggestion below.

"I am the right fit for this position because I possess a high level of skill, focus, and eagerness to succeed. I have explored areas of improvement, and I am dedicated to exceed expectations and grow my career through this opportunity. I have a strong affinity for the company and would be honored to be a part of it."

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11.

Tell me about the worst manager you ever had.

Everyone has had that one boss that nearly drove them crazy. If you haven't - consider yourself lucky! At the very least, you probably know someone who had a manager with which they did not mesh.

Your worst manager may have been someone who didn't know how to take the lead. Maybe they lacked confidence or training. Talk to the interviewer about an experience you've had with a manager who was not a strong leader. Be sure to end on a positive note and avoid allowing this to become an opportunity to bring someone down.

Rachelle's Answer #1

"Earlier in my career, I had a manager who was not a team player. My colleagues and I did not know how to react to the lack of leadership which meant that much of what we did was self-taught. I always told myself that if I were a manager, I would be a knowledgeable one who would encourage my team to be the best. Although my experience wasn't amazing, I am thankful for the opportunity to learn the type of behaviors to avoid as a manager."

Rachelle's Answer #2

"I am proud to say I have never worked with a manager or leader I could not respect or look up to in some form of mentorship. I imagine a terrible manager to be disengaged, lack communication and have a poor ability to build relationships with their team or business."

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Anonymous Answer

"My company restructured and promoted someone into a management role without any real basis for promotion. While she certainly worked hard, it was clear to the team that her temperament wasn't fit for the position. During a POA, she lashed out at one of our teammates and made an example of her in front of everyone. One of my colleagues resigned after only six weeks. I sought out a mentor and looked to her as my manager in many ways. Through this mentorship, I learned what I valued from a manager — someone who was even-keeled, fair, and could articulate the expectations from the leadership team. Had I not had the experience of a poor manager, I never would've found such a valuable mentor, and for that, I am grateful."

Rachelle's Answer

The fact that you sought out a mentor, and learned from this unpleasant experience, will certainly impress the interviewer. Great job relaying the example well so that you do not even come close to bashing the manager personally. Fantastic professional balance.

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Anonymous Answer

"I did not work for him that long. He had a different agenda that was not very clear to me, and we were challenged in overcoming our communication issues despite multiple attempts."

Rachelle's Answer

It sounds as though you remained professional, regardless of the situation — a nice way to respond.

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12.

Take a few minutes to bring your resume to life for me.

The interviewer is looking for an overview of your background. Because this question is so open ended, it can be easy to run away with your answer and even put your foot in your mouth. Offer a less than 5 minute brief of your related education or training, and then touch on the last 5-10 years of your career, depending on how far along you are in your professional career. You can discuss your volunteer experience and don't forget to talk about any extraordinary skills you may have.

Rachelle's Answer #1

"I would be happy to give you a brief overview of my background! After graduating with my degree in accounting in 2012, I went to work for my family's business as a senior accountant. After a couple of years, I realized that my knowledge base was not growing as rapidly as I wanted. I decided to return to school and gain my masters' degree. Immediately after graduation, I joined KPMG in a junior role where I have been flourishing ever since."

Rachelle's Answer #2

"I recently graduated with my business administration diploma, so this is the first professional role that I have pursued. Before attending school, I spent a lot of my time volunteering at the humane shelter, working with abandoned and homeless animals. While attending post-secondary school, I worked as a hostess at a local pub. That role taught me a great deal about multi-tasking, customer service, and even math. I look forward to forging a wonderful career with your organization."

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Anonymous Answer

"I have been in HR for over 25+ years. My experience includes hotels, hospitality, and private consulting for several small businesses (construction, micro-brewery, restaurant, retail). I have been in the adult learning and developing field for over 20+ years'. Much of my experience has been to create a functioning HR department for large organizations, and I continued to be recruited by companies to assist in supporting the HR infrastructure during periods of growth."

Rachelle's Answer

A perfect recap. Good work!

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13.

Besides compensation, what do you value the most in the workplace?

Financial compensation aside, the interviewer would like to know what is most important to you when looking for a new job. Your answer will show the interviewer some direction when they are ready to make you an offer of employment. You can talk about the health benefits, work-life balance, workplace culture, growth, or even continued education opportunities. The sky is the limit!

Rachelle's Answer #1

"What I value most in the workplace are growth opportunities. I am missing this in my current role and very much look forward to working with a company who will provide me with bigger moves as I prove myself."

Rachelle's Answer #2

"I put a fair amount of value on great health benefits. I am a single parent and having support for unexpected medical expenses would be an incredible addition to my compensation package."

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Anonymous Answer

"Workplace culture and balance."

Rachelle's Answer

Good! Dive in a bit deeper and discuss what balance looks like for you, and the type of culture that you look forward to joining.

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Anonymous Answer

"Appreciation and recognition from the Store Manager or DM. To feel respected by the team."

Lauren's Answer

See my suggestion below – I want to build an image and persona the interviewer will be impressed by, and would want to push through the interview process. Envision a candidate that has a similar skillet as you; try to stand out and personalize your responses as much as possible.

"I place great value on interpersonal relationships and a positive work environment at work. I like being recognized for my hard work and dedication, and offer positive feedback to others when I notice great work being done. I value mutual respect and validation. I want to contribute to a positive and hard-working culture and climate."

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14.

Why are you looking for a new job?

The interviewer is asking, point blank, what your reason is for seeking a new opportunity. Perhaps you were terminated, or your company closed their office. Maybe you are not receiving the growth opportunities you once thought you would have. Whatever your reasoning, be positive and do not speak poorly about your most recent employer.

Rachelle's Answer #1

"I have had my eye out for a new opportunity for some time now. Although I have no direct concerns with my employer on a day to day basis, I cannot see the career trajectory that I need. I would love to join a larger organization like yours with more promising opportunity."

Rachelle's Answer #2

"I am looking for a new job because the last position that I held was a maternity leave coverage contract which is now over. I enjoyed that role greatly and am excited to start a similar role but on a permanent basis."

View answer examples for this question >

Anonymous Answer

"Although I do not have pressing issues with my current employer, I am seeking an opportunity to grow and advance my career. Joining Qatar Airways (a much larger company) would provide the desired career trajectory. I am selective in locating positions that would be the best fit for my skillset and career goals."

Lauren's Answer

This is a great, honest answer. Employers are looking for long-term employees, and you have valid desires to pursue this opportunity to gain leverage and career growth.

"Although I do not have pressing issues with my current employer, I am seeking an opportunity to grow and advance my career. Joining Qatar Airways (a much larger company) would provide the desired career trajectory. I am selective in locating positions that would be the best fit for my skillset and career goals."

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15.

What qualities do you feel make a manager successful?

A great manager is someone to who people want to emulate. An active manager will have exceptional interpersonal, and relationship building skills. Talk to the interviewer about some of the qualities that you admire, and value, in a leader.

If you are applying for a management position, discuss the best management qualities that you hold. It's a great idea to draw some ideas from the company's job description as that document will have many useful keywords you can bring into the conversation.

Some great management qualities are:

- Accountable
- Invested in Culture
- Positive Mindset
- Perceptive
- Approachable
- Empathetic
- Honest
- Patient
- Decisive

Rachelle's Answer #1

"Most importantly, I think a successful manager should have great people skills. People are your most valuable asset and your ability to work with, get along with and inspire people to work well with you is critical to your success as a manager."

Rachelle's Answer #2

"I read in your job description for this role that you are looking for a manager who is collaborative and energetic. I agree that these are must-have qualities for a manager to be successful. I certainly identify with these qualities. Some qualities that make me a successful manager are my strong listening and analytical skills, and my decisiveness when it comes to decision making."

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Anonymous Answer

"I think a successful manager should be empathetic and ready to assist his employees. He should be willing to build a connection with his employees and know their strengths and weakness. When the employees are in trouble, he should be ready to give mentorship and help the employee out. His employees should be willing to cooperate with the manager and respect him from the bottom of the heart."

Rachelle's Answer

This is a thorough and well thought out answer. Very well said! Be sure to show the interviewer that you have these qualities as well, especially if you are interviewing for a management role.

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Anonymous Answer

"Approachable, active listener, motivator, inspirational, willing to get their hands dirty, advocates for the team, decisive, and does the right thing."

Rachelle's Answer

These are very important qualities. If you possess these qualities yourself, be sure to mention this. You could also tell a short story of a time when you helped someone achieve these qualities in the workplace.

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