"For the most part, my company abides by all labor regulations. In the case of overtime, they did not abide by the regulations and I had to speak up for my team. The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error."
"Yes, I typically consider the big picture of all situations before I account for myself. If something makes sense for the organization and the people it serves, I will find a way to translate that to the team, even if it goes against the grain. We can then discuss as a group and come to the right conclusion together."
"I spoke up to our management team regarding mandatory overtime by the back-of-house staff. I did not believe that the expectations were balanced so I chose to speak up. I remained respectful, of course, and supported my thoughts with facts and truths. They heard me out and some significant changes were made afterwards."
Every manager wants a team player who will not resist company policy or argue about every detail of the work load. However; a time may come when you need to speak up about something and it may not look the best on you. Talk to the interviewer about a time that this may have happened to you on the job.
"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea and if something went wrong then it needs to be addressed in order to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."
"I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."
"As a leader, I have taken responsibility for the results of my team because I hold myself to that standard. If in a situation where blame is falsely placed on me, I will utilize my communication skills to resolve the matter."
"As a supervisor, many times. I did not "take the fall" though. As a leader, I am responsible for the successes and failures of my staff."
Taking the fall for a situation, in order to protect a coworker, is a tricky situation. It can show teamwork but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.