Master 35 Virgin Atlantic interview questions covering customer service excellence, brand values, and aviation industry knowledge.
Question 17 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Take care when answering this question and align your answer with the career opportunities which they offer. Such as one employee who they share "always dreamed of being a pilot, and safe to say her dream came true. She's now one of our senior first officers, flying the 787. She's also the founder of the Be Sweet Company, and mother to three small children." If you share a career path you wish you'd have pursued, such as a forest ranger, this could inform your interviewer that you are not happy in your current career path, and might leave the company in the near future in favor of other pursuits. A hiring manager will be able to tell a lot about your personality by learning about your other career interests, and consider other positions or career paths within their company which would be a good fit for you, and which you may not have considered. If you could do anything over, what would you do, and why, and how can Virgin Atlantic help you get there?

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome. In fact, anytime I've taken in-flight training courses, such as safety, first aid, and CPR, I've always envied those instructors and that role, and thought, how great it is that they get to do that!"

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

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I would have got in the door sooner or at least tried sooner. I’ve never been happier than I am now working in the aviation industry and perhaps if I’d taken a more direct route I wouldn’t have the experience in customer service and ground crew I do today but my ambition of taking my aviation career to the skies, where it belongs might already be a reality.

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Written by Kevin Downey
35 Questions & Answers • Virgin Atlantic

By Kevin

By Kevin