Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident.
Air Canada Interview Questions
Personality fit is important to us at Air Canada. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
"I am confident, friendly, organized, and honest. Are these personality traits that you are looking for in your next hire?"Rachelle's Answer
Great! This is a nice question to ask because you can then gain a 'yes' from the interviewer! :)Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What unique qualities about yourself would you bring to Air Canada?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
"I speak three languages and have a degree in International Studies which would be significant assets to Air Canada should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for)."
"I have a unique ability to be persistent in every task I have and do whatever it takes to get the job done. I can speak bilingually and would love to learn new languages, and that will be a great help when it comes to providing an excellent customer service experience."Rachelle's Answer
Try to respond in more affirmative language, adding a layer of confidence for the interviewer to see.
"I have the unique ability to be persistent in every task that I take on. I am focused on doing each job well and always strive to exceed expectations. Also, I am bilingual in English and French, allowing me to service your clients across the country."Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
"I am quite persistent in finding the root cause of any problems so that I can adequately prepare for it should it happen again or so that I can prevent it from ever happening again. That's my mantra; in this sense, this would be a great help when it comes to customer service and, in due course, process improvement and best practices for any service industry!"Rachelle's Answer
This is a stand-out quality that will prove valuable in any workplace or industry. Good work!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
"In my current role, our schedule is changed regularly and always at short notice. I have been able to adapt very well to these frequent, sudden changes."Rachelle's Answer
It's great that you bring proof to the answer by discussing the fact that you do this regularly. You sound like a very flexible person!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
All employees of Air Canada are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Air Canada.
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms here at Air Canada before I fully commit, of course."
"Uniforms are very important in this industry, so, yes, I am comfortable with this policy. I am more than happy to wear Air Canada uniforms in the future."Rachelle's Answer
Good! Your answer is positive and agreeable.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"As an RMT, I am expected to dress appropriately at all times during my treatment services. My uniforms are always well kept and cleaned. Besides, I love Air Canada's uniforms; I find them appealing to the eye and look forward to wearing it proudly when I am working."Rachelle's Answer
Awesome! This answer is perfect. You are enthusiastic and show that you are already accustomed to wearing a uniform to work.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Air Canada."
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you are able to be diligent when it comes to assessing your priorities.
"I will determine which project requires my attention by the amount of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
"When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."
"When I have multiple priorities at a time, I will ask my lead to rank them based on the most urgent. This method helps me to remain focused, and then I know I am concentrating where my lead needs me to."Rachelle's Answer
Not too bad! Another approach could be for you to take the initiative and rank the tasks yourself. Then, bring your plan to your manager for approval. It's important to show a lot of initiative in your work.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I usually weigh which tasks need the most attention by the urgency or hours when meeting a deadline. I always assess my priorities, and if I need to delegate tasks I do it, but I make sure I check on their work, so I know they did the tasks correctly."Rachelle's Answer
Your answer strays to managing people that you delegate to, which is a bit far from the original question. Also, try adding in information on any task management software you have used in the past, if possible.
"When I need to determine priorities, I will approach projects and tasks according to urgency and timeline. I assess my priorities using an app called Asana, which is a project management application that I find to be very helpful. If I am in trouble of not hitting a deadline, I never hesitate to ask for help."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
"I struggled most with the new VP of Sales at my previous company. She was brought on with no experience in our industry and seemed to have little interest in it To win her over; I invited her on a business trip for an out of town client. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."
"Sometimes the difficult boss or coworker has a very high standard that new employees are hard to meet. My lead at my current company is a strict man who teaches us how to drive a golf cart and how to remove a special needs passenger from flights by using an aisle chair. He gave us a very detailed and specific guide, but to pass the exam is very hard. I knew that before I started the course. So I asked him to help me practice several times and asked him a lot of questions, then I successfully passed my exam."Rachelle's Answer
This is a great example of how you determine the expectations of your management and then work hard to exceed these expectations. Nice example, and I am sure this lead appreciated your efforts very much.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
At Air Canada, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with Air Canada before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and I am a happy person, which creates a positive environment for customers."Rachelle's Answer
Abiding by protocols, and being an overall happy and helpful person is a great way to meet the standards of Air Canada. Good work!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have always had a customer-focused approach to matters, be it on the job or off. Following procedures is one way to ensure consistent and excellent customer service while keeping an open-minded and positive approach to any engagement ensures exceptional service beyond the usual expectations."Rachelle's Answer
These are excellent ways to ensure service standards are met. Try personalizing your answer further. I have offered an example, below.
"I have always had a customer-focused approach to matters, be it on the job or off. Following procedures is one way that I will ensure consistent and excellent customer service. I will also keep an open mind and positive approach to any engagement, ensuring exceptional service beyond the usual expectations of Air Canada customers."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What do you hope to gain most from your time with Air Canada?
The interviewer would like to see that you are wholeheartedly interested in working for Air Canada. What are your hopes and expectations from your time with Air Canada? Talk to the interviewer about the ways you feel you would benefit from this position.
"After reviewing the culture and mission of Air Canada, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
"What I hope to gain most by working with Air Canada is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
"After reviewing the culture and mission of Air Canada, I feel that I would be able to find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which is also interesting to me. Your company is well known for its second-to-none training."Rachelle's Answer
The interviewer should be happy to hear that you wish to grow in your airline training and knowledge. Be sure to mention how this investment into your training will benefit Air Canada as well.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"I have always been a keen learner, consistently applying to courses to update myself. I have heard Air Canada has a training program that is second to none! It means within this Industry, Air Canada will always strive to adapt, update as they lead by example. I would love to be part of such an exciting company, continuously challenging oneself to become better!"Rachelle's Answer
Your answer is very specific and has a lot of energy, which the interviewers at Air Canada should certainly appreciate.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Air Canada offers is a strong path towards those goals and I am excited about what this position has to offer."
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Air Canada what I can do!"
"I believe that this company will help in my career growth and has a lot to offer. I have been ecstatic with whatever challenges and responsibilities I may have, and I am confident enough that I can share my skills and abilities with the company. However, I will still will be open for improvements."Rachelle's Answer
Try sharing more specifics on where you would like to grow with the company. For instance, if there is a position you would like to hold in the future, mention that role.
"This position with Air Canada fits into my career goals since it aligns nicely with my recent education. In the future, I would like to earn my way into a bigger leadership and training opportunity with Air Canada, to further showcase my skills. I appreciate that, due to the large size of your company, Air Canada will be able to work with my career ambitions."Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
How will you earn the trust of your coworkers?
Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
"Here are some ways that you can build trust with your coworkers at Air Canada:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
"I feel the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."Rachelle's Answer
You are very right! This is a solid answer.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
"Having a good relationship with coworkers is very important to me for me to perform my tasks properly. I always make sure to reach out and be respectful and polite. I treat them so they will be comfortable with me. Whenever I make mistakes, I own up to it and try to fix them."Rachelle's Answer
Good response! It's great that you take accountability and show kindness to your coworkers.
"It's important to me to have a good relationship with my coworkers. When there is harmony in the workplace, we all perform our tasks more efficiently. To earn the trust of my coworkers, I will show them respect, be polite, and take steps to help them feel comfortable around me from the start. I am accountable and willing to learn, making me easy to train and get along with."Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.
"I have used a variety of team based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
"I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
Where do you see yourself five years from now?
It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.
"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within Air Canada. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with Air Canada. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with Air Canada. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."Rachelle's Answer
This is wonderful because you are specific about your goals while also drawing attention to your past successes. Well done.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
When you suffer a setback, how does that emotionally affect you and your work?
What work situations excite and motivate you?
Rate your communication skills from 1-10 with proper examples backing your given rating.
How do you get along with others at work?
If you could start your career over again, what direction would you take?
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
List the top 3 skills that will make you an ideal team member at Air Canada.
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
Why are you the best choice for Air Canada?
Employees of Air Canada are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
In order to work for Air Canada you are required to pass a criminal record check. Are you comfortable accommodating this?
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Do you have any formal training in First Aid or CPR?
Tell me about any airline related training that you have been through.