Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.
Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
Singapore Airlines Interview Questions
Where do you see yourself five years from now?
Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.
For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
"I am looking for a long-term position here at Singapore Airlines. I am not looking for a job but a career. In 5 years, I would be a first officer with about two years of flying experience, with considerable flight time under my belt, working towards unfreezing my ATPL. I am ready to step into a more prominent leadership role, a Captaincy when the opportunity presents itself."Rachelle's Answer
Your career path and goals are nicely defined, allowing the interviewer to see a long term fit with their airline. Well said!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
What work situations excite and motivate you?
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
"I am most motivated at work when I am a team player and can contribute effectively to the team, and my opinions and feedback is actively considered and valued. I am also a very organized person, so it is best when the workload is carefully structured and planned out, and tasks are organized. I believe in strong teamwork and adept leadership"Rachelle's Answer
Very nice overview! When you offer such thorough answers like this, it's very helpful to the hiring authority when it comes to seeing how you will fit with the company.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."
"Setbacks do not affect me emotionally, for I take an objective view towards such situations. I am also a pragmatic thinker, determined, and focused on a project to see it through completion. I understand disappointment is typical and normal and will ask for help from others and change my approach. Work on my weaknesses and discuss what can be done better."Rachelle's Answer
Very nice response! Your objectivity and pragmatic thinking will take you very far in your aviation career.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
All employees of Singapore Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Singapore Airlines.
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Singapore Airlines."
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
"Yes, I am comfortable. It gives me a sense of belonging and identity within the company. I would be proud to wear a uniform and represent the company's colors."Rachelle's Answer
You offer up a positive, engaging answer. Nicely done!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Employees of Singapore Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Singapore Airlines."
"In my most recent internship position, I was commended by my colleagues and supervisor for always being dedicated to the job and producing quality work. I will show up at least 10-15 mins early for an appointment, be it work, school, or personal. I put in my 110% in all the work I do."Rachelle's Answer
Your answer is so nice and specific - you do a perfect job bringing your answer to life with examples.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
"Here are some ways that you can build trust with your coworkers:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
"I always believe in being honest and friendly towards others, regardless of seniority or position. The best way to earn their trust is to be helpful, communicate openly with one another, and respect the opinions of others. Also, being a contributing member of the team is essential to earn their trust and respect."Rachelle's Answer
It seems you will have a nice approach when it comes to getting to know your new coworkers, and gaining their trust. Have you deployed these steps in the past? This could be a good opportunity to tell a brief story of a time when you have come across this situation.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."
"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
"If there were a safety threat, I would ensure all passengers are informed and adequately briefed on what to do, emergency procedures, etc. I would utilize my on-the-job training and follow company protocol and safety regulations. Secondly, I would ask all passengers to remain calm and assist those in distress and families with infants or the elderly."Rachelle's Answer
It seems you would move into swift action and take smart steps to protect your passengers. Fantastic answer!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What do you hope to gain most from your time with Singapore Airlines?
The interviewer would like to see that you are wholeheartedly interested in working for Singapore Airlines. What are your hopes and expectations from your time with Singapore Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.
"After reviewing the culture and mission of Singapore Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
"What I hope to gain most by working with Singapore Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
"I will determine based on the urgency of the tasks/projects. Critical tasks that require immediate attention are first attended to, followed by non-critical ones. I am comfortable delegating tasks and working together in a team so that I will ask for assistance from team members. Additionally, I put in extra hours and more considerable effort to ensure I can deliver on time."Rachelle's Answer
Your approach to priorities and deadlines is spot-on! Fantastic answer; you sound highly capable and dedicated.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Singapore Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Singapore Airlines what I can do!"
"It provides me the opportunity to work in one of the world's best airlines, not just as a first officer but a potential captain. It gives me the next steps in my career and the growth I am ready for, after more than five years of studying aviation. I can realize my interests and ambition of becoming a commercial pilot and fly the most modern and fuel-efficient fleet in the skies."Rachelle's Answer
Very nicely said! Again, you exude a lot of confidence, direction, and preparedness.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
"I am not just a strong and capable leader, but a very approachable one. I can relate to different individuals as I always encourage open and honest communication. I approach them on their level and get to know them personally. I have good communication skills, and that is essential to carrying out the job well. I am motivated."Rachelle's Answer
You offer up a full, detailed answer, which is great! These are important and strong qualities to bring to your career in aviation.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have experience in and assure them that you can learn their internal system, should it be new to you.
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
"SIA has OneSQ made for employees by employees- a self-service app that improves employee experience and engagement. APEX app allows station managers and airport staff to receive precise real-time updates such as pax info and baggage handling at their fingertips. Pilot Insights app helps pilot track fuel consumption and flight planning through the use of data."Rachelle's Answer
It seems you have a strong amount of exposure to the applications used in this role, and with the company: excellent research and a strong overview.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
What are your salary expectations?
Personality fit is important to us at Singapore Airlines. How would you describe your personality?
Rate your communication skills from 1-10 with proper examples backing your given rating.
How do you get along with others at work?
At Singapore Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
When have you had to shift your priorities in response to sudden changes?
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
List the top 3 skills that will make you an ideal team member at Singapore Airlines.
Why are you the best choice for Singapore Airlines?
In order to work for Singapore Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Have you received training on how to handle an in-flight emergency?
Do you have any formal training in First Aid or CPR?
Tell me about any airline related training that you have been through.