MockQuestions

Bank of America Interview Questions

27 Questions and Answers by
Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Have you ever had to work with a difficult colleague? How did you handle that situation?

Bank of America Interview Questions

  1. 1.

    Have you ever had to work with a difficult colleague? How did you handle that situation?

  2. 2.

    How would you handle communication with a customer that was visibly upset?

  3. 3.

    What experience do you have in multitasking different duties in any of your prior work experiences?

  4. 4.

    We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

  5. 5.

    As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  6. 6.

    At Bank of America, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

  7. 7.

    What interests you about this position?

  8. 8.

    Tell me about a time when you showed integrity in your work.

  9. 9.

    What customer service experience do you have that would greatly benefit the customers at Bank of America?

  10. 10.

    Our clients here at Bank of America expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

  11. 11.

    Take a couple of minutes to sell this notepad to me.

  12. 12.

    If you were having an interaction with a client here at Bank of America and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

  13. 13.

    If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  14. 14.

    How would you rate your ability to learn new software programs on a scale of 1 to 10?

  15. 15.

    Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

  16. 16.

    Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

  17. 17.

    What is the highest level of mathematics that you completed during any of your schooling?

  18. 18.

    How do you work in environments with people who are different from you?

  19. 19.

    Tell me about your favorite manager. What did you enjoy most about working with them?

  20. 20.

    How would you respond to a customer complaint?

  21. 21.

    Due to the continued explosion of the digital world, Bank of America is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

  22. 22.

    Give me an example of how you keep track of details while engaging in conversation.

  23. 23.

    How do you check your work for accuracy?

  24. 24.

    The banking industry is built on trust and this is no different at Bank of America. Do other people you have worked closely with consider you to be trustworthy?

  25. 25.

    As a Personal Banker at Bank of America, how would you select products to suggest to our customers?

  26. 26.

    If hired for this role here at Bank of America, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

  27. 27.

    What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?