Bank of America Mock Interview

To help you prepare for a Bank of America job interview, here are 40 interview questions and answer examples.

Bank of America was written by and updated on May 13th, 2022. Learn more here.

Question 1 of 40

Tell me about a time when you thought it was important to adhere to a rule.

Next Question  

List of 40 Bank of America Interview Questions & Answers

  1. 1.

    Tell me about a time when you thought it was important to adhere to a rule.

  2. 2.

    How far are you willing to travel? What location do you prefer?

  3. 3.

    How would you handle communication with a customer who is visibly upset?

  4. 4.

    What is the highest level of mathematics that you completed during your schooling?

  5. 5.

    How would you respond to a customer complaint?

  6. 6.

    What interests you about this position?

  7. 7.

    Tell me about your favorite manager. What did you enjoy most about working with them?

  8. 8.

    What was the most stressful situation you faced in the workplace, and what did you do to navigate that situation successfully?

  9. 9.

    Due to the continued explosion of the digital world, Bank of America is becoming more virtual every day. What job duties would you see as being fluid in this role as a Teller with us?

  10. 10.

    Discuss a time you helped a client through a difficult financial situation. What were the keys to making it a success for the client?

  11. 11.

    If you weren't able to answer a customer's question or solve their problem on your own, how would you handle the situation?

  12. 12.

    How do you feel about standing for long periods of time?

  13. 13.

    How do you check your work for accuracy?

  14. 14.

    Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

  15. 15.

    How would you rate your ability to learn new software programs on a scale of 1 to 10?

  16. 16.

    As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

  17. 17.

    If hired for this role here at Bank of America, how would you manage your daily tasks on the job to complete your work in a timely and efficient manner?

  18. 18.

    As a Personal Banker at Bank of America, how would you select products to suggest to our customers?

  19. 19.

    The banking industry is built on trust, and this is no different at Bank of America. Do the people you have worked closely with consider you to be trustworthy?

  20. 20.

    Give me an example of how you keep track of details while engaging in conversation.

  21. 21.

    At Bank of America, our Personal Bankers work with clients from all walks of life. How do you handle working with many different personalities throughout the day?

  22. 22.

    How do you work in environments with people who are different from you?

  23. 23.

    Tell me about a time you showed integrity in your work.

  24. 24.

    We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

  25. 25.

    What experience do you have in multitasking different duties in your prior work experiences?

  26. 26.

    If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

  27. 27.

    Take a couple of minutes to sell this notepad to me.

  28. 28.

    Our clients here at Bank of America expect top-tier service and products, and we will expect you to offer that in this role. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

  29. 29.

    Have you ever had to work with a difficult colleague? How did you handle that situation?

  30. 30.

    What customer service experience do you have that would greatly benefit the customers at Bank of America?

  31. 31.

    Tell me about a project you worked on and the difficulties you faced in getting it done.

  32. 32.

    Give an example of a time you showed resilience or motivation in the last 6-12 months.

  33. 33.

    How do you keep up with recent changes in the banking industry?

  34. 34.

    Tell me about a risk you've taken that paid off.

  35. 35.

    Tell me about a time your attention to detail protected your employer's assets.

  36. 36.

    Are you willing to work longer hours than scheduled?

  37. 37.

    What do you understand about Bank of America's company culture and values?

  38. 38.

    What are the differences between Bank of America and other competitors in the market?

  39. 39.

    How would you rate your communication skills?

  40. 40.

    Why are you leaving your current job?