27 Bank of America Interview Questions (with Answers)

1.

Have you ever had to work with a difficult colleague? How did you handle that situation?

A potential job with Bank of America will put you in a branch office that has many different people, with many different personalities, working in one place at one time. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with.

Ryan's Answer

"In my current job, I am paired in a small office with a colleague that can be rather difficult at times. We handle a lot of work over the phone and he can be very loud and boisterous at times. On top of that, he can tend to get very upset following certain phone calls with clients. When first hired and paired in an office with him, I was taken aback by his behavior and remained quiet. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. In the end, this was an approach I should've used right away as he thanked me for the feedback and told me that his old officemate was the same as him regarding how they handled frustration. With him knowing that I didn't care for that approach, he vowed to be better moving forward and things are great to this day."

Ryan's Answer

"First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. While I do work great in teams, conflict among people is always inevitable and I feel that I excel in working with difficult teammates. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. After seeing a few of our team members become visibly frustrated during our first gather, I took it upon myself to talk with this person face to face. The person became very confrontational with me and ended up berating the overall knowledge of the members of the team. I decided that I would let that conversation sink in with the individual and see how the next meeting the following week went. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team."

2.

How would you handle communication with a customer that was visibly upset?

In this position with Bank of America, you may be faced with a customer that is upset and/or mad at the situation they are in. Because of the shoes you will be filling as a Teller, you will be expected to help deescalate the situation through solid and effective verbal communication with the customer. As you answer this question, talk about your ability to remain calm, cool and collected in any situation and explain how you take an empathetic approach with any person that you will work with in this role. If you have an example of a time that you were faced with this situation, don't hesitate to walk your interviewer through that situation and how you handled it.

Ryan's Answer

"Having worked in customer facing roles for my entire career, I have handled many angry customers and feel I have a great method in the way that I communicate with them. First, I start by hearing them out and letting them vent in any means that they want. From there, I calmly repeat back the key points and then begin brainstorming solutions for them. By maintaining a calm demeanor during these situations, angry customers are often able to calm down rather quickly. After I understand the customer's needs, I take all steps necessary to help solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team based approach."

Ryan's Answer

"When this happens in my current role, I make sure that any other duties I am currently working on are put on hold so I can give full attention to that customer. Last week, I was the only person on staff handling a busy lobby when a customer came in very upset with a vehicle that they had just purchased. I immediately put the phones on hold to take the time to listen to their concerns. After hearing the causes of their frustration, I had them wait in our lobby and I went and talked to our Sales Manager. He made time for the customer immediately. In these instances, providing swift action to help alleviate any further issues is the most important thing that can be done."

3.

What experience do you have in multitasking different duties in any of your prior work experiences?

As a Teller with Bank of America, you will be relied upon to have excellent organizational skills when handling multiple tasks throughout each workday. Oftentimes, customers can have multiple transactions that must be process and your job will be to ensure that the needs of the customer are handled accurately and efficiently. To gauge your ability to handle this, your interviewer is looking for you to describe a time that you had to be a great multitasker on the job. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role.

Ryan's Answer

"In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. While handling schedule coordination for five different managers at my company, I'm also working on setting up many different organization wide meetings where I'm required to send multiple communications out at the same time. To keep myself organized when handling many things at once, I utilize both my Outlook calendar and a written checklist to ensure that all tasks are getting done in a timely manner."

Ryan's Answer

"During my years working in the restaurant industry, I became an expert on handling many tables of customers at once. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. This experience really helped me with accurately recording customer orders on my order pad. I also developed what I would call a multitasking mind by training my brain to keep all of my customers orders at the top of my mind. I think my years in that industry will translate well to the Teller role here at Bank of America"

4.

We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

The daily stressors of a career in financial advising can be burdensome, overwhelming and lead to burnout on the job. To get a sense that you can handle stress in a safe and healthy manner and be able to come to work each day with a clean slate, your interviewer is looking to delve into your personal life a bit to see how you manage stress. When answering, you can certainly talk about the things you do on the job to keep as stress free as possible, but also be sure to talk about the things that you do outside of work to avoid burnout. Point out that you have the resources and ability to care for yourself to keep you at the top of your game on the job.

Ryan's Answer

"To begin with on the job, I consider myself very excellent at handling stress. Being a goal oriented person, I find happiness in obtaining goals and consider any necessary stresses in pursuit of a goal healthy. Outside of work, I am a very active person that trains for marathons and spends a lot of time outdoors with my family. I find that these activities help cleanse my mind and heal my body to prepare for a new week on the job."

Ryan's Answer

"When I maintain a healthy diet, exercise regularly and spend as much time as possible outside of work with my children, any unnecessary work stresses are put on the back burner and often relieved immediately. I'm a firm believer in a healthy work-life balance, even though it can be very tough to do in our field. Having the ability to answer a client email or phone call during off hours while unwinding has made our work lives better as well."

5.

As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

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Bank of America Interview Questions

Have you ever had to work with a difficult colleague? How did you handle that situation?

Bank of America Interview Questions

Have you ever had to work with a difficult colleague? How did you handle that situation?

How would you handle communication with a customer that was visibly upset?

What experience do you have in multitasking different duties in any of your prior work experiences?

We want our advising team at Bank of America to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

As a Personal Banker with Bank of America, why is providing tailored customer service important? How would you make this a priority if hired for this role?

At Bank of America, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

What interests you about this position?

Tell me about a time when you showed integrity in your work.

What customer service experience do you have that would greatly benefit the customers at Bank of America?

Our clients here at Bank of America expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

Take a couple of minutes to sell this notepad to me.

If you were having an interaction with a client here at Bank of America and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

If a customer at Bank of America had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

How would you rate your ability to learn new software programs on a scale of 1 to 10?

Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

Bank of America strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

What is the highest level of mathematics that you completed during any of your schooling?

How do you work in environments with people who are different from you?

Tell me about your favorite manager. What did you enjoy most about working with them?

How would you respond to a customer complaint?

Due to the continued explosion of the digital world, Bank of America is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

Give me an example of how you keep track of details while engaging in conversation.

How do you check your work for accuracy?

The banking industry is built on trust and this is no different at Bank of America. Do other people you have worked closely with consider you to be trustworthy?

As a Personal Banker at Bank of America, how would you select products to suggest to our customers?

If hired for this role here at Bank of America, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?