MockQuestions

Wells Fargo Mock Interview

To help you prepare for a Wells Fargo job interview, here are 28 interview questions and answer examples.

Wells Fargo was written by and updated on May 18th, 2018. Learn more here.

Question 1 of 28

Tell me about your experience in the banking industry.

How to Answer

Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field!

Written by Rachelle Enns

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List of 28 Wells Fargo Interview Questions & Answers

  • 1.

    Tell me about your experience in the banking industry.

      How to Answer

      Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field!

      Written by Rachelle Enns

      1st Answer Example

      "When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

      Written by Rachelle Enns

      2nd Answer Example

      "I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Wells Fargo."

      Written by Rachelle Enns

      Community Answer

      "Although I do not have formal experience in the banking industry, I have experience managing and creating budgets and analyzing financial indicators, such as liquidity and leverage. I have also developed other relevant skills essential to financial services, including working in a team, risk management and resolution, and product testing."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This answer is a good start! Rather than starting with an 'I do not...' statement, I recommend sticking with what you do have - many transferable skills and experiences. I've provided a suggestion for you below.

      "I have a great deal of transferable experience in managing and creating budgets and analyzing financial indicators, such as liquidity and leverage. I have also developed other relevant skills essential to financial services, including working in a team, risk management, and resolution, and product testing."

  • 2.

    Where do you see yourself in five years?

      How to Answer

      If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Wells Fargo wants to see that you think about the future and that you are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

      Written by Rachelle Enns

      1st Answer Example

      "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

      Written by Rachelle Enns

      2nd Answer Example

      "Being in a leadership role is important to me, so I plan to be working in a management based position at Wells Fargo in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

      Written by Rachelle Enns

      Community Answer

      "I hope to continue to develop my career with Wells Fargo, and I do aspire to become a service manager or branch manager. I am continuing to pursue my Bachelor's degree, which I had planned to use initially to become a teacher, but if the opportunity should arise for growth at our branch, that is where I'd like to remain."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your answer shows loyalty to Wells Fargo and an honest interest in growing within the company. Keep in mind that mentioning your initial desire to become a teacher could cause some doubt in the interviewer as far as longevity goes. It will depend on the outlook and personality of the interviewer; however, you may want to remove that part of your response.

  • 3.

    Tell me about a time when you showed integrity in your work.

      How to Answer

      Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

      Written by Rachelle Enns

      1st Answer Example

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

      Written by Rachelle Enns

      2nd Answer Example

      "I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

      Written by Rachelle Enns

      Community Answer

      "I am consistent in showing integrity in my work, and I take everything about my job role very seriously. I am trustworthy, and I work hard every day, and my coworkers rely on me to help with their tasks as well. I am honest, and I show dedication and responsibility in my role."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This answer is great and shows that you are a reliable person in your work ethic and your personality.

  • 4.

    How do you define success?

      How to Answer

      Think about your personal definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Wells Fargo.

      Written by Rachelle Enns

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  • 5.

    Tell me about your favorite manager. What did you enjoy most about working with them?

      How to Answer

      Wells Fargo wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

      Written by Rachelle Enns

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  • 6.

    How do you respond to problems that require a quick solution?

      How to Answer

      You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

      Written by Rachelle Enns

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  • 7.

    What interests you about this position?

      How to Answer

      The interviewer at Wells Fargo wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

      Written by Rachelle Enns

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  • 8.

    Describe a difficult problem and how you approached it.

      How to Answer

      Interviewers at Wells Fargo like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

      Written by Rachelle Enns

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  • 9.

    How do you work in environments with people who are different from you?

      How to Answer

      The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show Wells Fargo that you are perceptive and sensitive to the needs of others.

      Written by Rachelle Enns

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  • 10.

    What is the greatest challenge you have faced in your career so far? How did you overcome it?

      How to Answer

      Consider sharing a professional challenge or a situation you overcame in school. Wells Fargo wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

      Written by Rachelle Enns

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  • 11.

    How do you check your work for accuracy?

      How to Answer

      The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.



      Written by Rachelle Enns

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  • 12.

    The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

      How to Answer

      While working at Wells Fargo, you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

      Written by Rachelle Enns

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  • 13.

    How would you respond to a customer complaint?

      How to Answer

      The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

      "A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."

      Written by Rachelle Enns

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  • 14.

    Why do you want to pursue a career in the banking industry?

      How to Answer

      Before your interview, take some time to think through your career goals. Wells Fargo is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!



      Written by Rachelle Enns

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  • 15.

    What are your top three strengths? How will you use them to make an impact at Wells Fargo?

      How to Answer

      Reviewing the job description and the company website will give you some direction on which qualities Wells Fargo values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.



      Written by Rachelle Enns

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  • 16.

    What do you want to accomplish at Wells Fargo?

      How to Answer

      Set some goals so that you can share how this position at Wells Fargo will help you to achieve them and how you will add value to Wells Fargo along the way.



      Written by Rachelle Enns

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  • 17.

    Tell me about a time when you demonstrated you were trustworthy.

      How to Answer

      To show Wells Fargo that you are reliable, share an example from your work experience that is relevant to the position.

      Written by Rachelle Enns

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  • 18.

    How do you stay organized?

      How to Answer

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also critical to accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

      Written by Rachelle Enns

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  • 19.

    Give me an example of how you keep track of details while engaging in conversation.

      How to Answer

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

      Written by Rachelle Enns

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  • 20.

    Tell me about your cash handling experience.

      How to Answer

      Share some of the details of your experience in cash handling, which are relevant to the position.

      Written by Rachelle Enns

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  • 21.

    Out of all of our products at Wells Fargo, which one would you be most likely to use? Why?

      How to Answer

      Learn as much as you can about what makes Wells Fargo stands out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

      Written by Rachelle Enns

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  • 22.

    Tell me about a goal you achieved. What steps did you take to get there?

      How to Answer

      The banking industry offers a variety of opportunities to those who are motivated. Wells Fargo is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

      Written by Rachelle Enns

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  • 23.

    In your opinion, what are the benefits of banking with Wells Fargo?

      How to Answer

      The interviewer wants to be assured that you have done your research on Wells Fargo. Review their website to find out more about their products and services.

      Written by Rachelle Enns

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  • 24.

    Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      How to Answer

      Due to the competition within the banking industry, Wells Fargo strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

      Written by Rachelle Enns

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  • 25.

    How would you deal with an irate customer?

      How to Answer

      In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Wells Fargo wants to hear about a situation where you used your customer service skills to handle an angry customer.

      Written by Rachelle Enns

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  • 26.

    What do you know about Wells Fargo?

      How to Answer

      Wells Fargo makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

      Written by Rachelle Enns

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  • 27.

    In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

      How to Answer

      Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Wells Fargo wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.



      Written by Rachelle Enns

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  • 28.

    Tell me about your education. How has it prepared you for this opportunity with Wells Fargo?

      How to Answer

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.



      Written by Rachelle Enns

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