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Wells Fargo Interview
Questions

28 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    
Question 1 of 28
What is the greatest challenge you have faced in your career so far? How did you overcome it?
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How to Answer
Consider sharing a professional challenge or a situation you overcame in school. Wells Fargo wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.
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Answer Examples
1.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. Wells Fargo wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
Rachelle's Answer #2
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
Anonymous Answer
"I find that my greatest challenge so far has been staying motivated for the next step. Being that I don't want to relocate, it's hard to deal with the stagnancy of my career staying in one branch. I have countered that by excelling in the positions, I have held thus far, and truly learning everything I can about my role."
Rachelle's Answer
It's great that you include what you are doing to counter these feelings of stagnancy. Well said!
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2.
Give me an example of how you keep track of details while engaging in conversation.
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

Rachelle's Answer #1
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Rachelle's Answer #2
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
Anonymous Answer
"I often try to repeat the request or question to the person I am engaging in conversation with, and I am sure to be actively listening to what the other person has to say. Asking confirming questions during the conversation helps me to retain information and fully understand what the request entails."
Rachelle's Answer
Great answer! This is a fantastic approach :)
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3.
Tell me about your experience in the banking industry.
Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field!

Rachelle's Answer #1
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Rachelle's Answer #2
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Wells Fargo."
4.
Why do you want to pursue a career in the banking industry?
Before your interview, take some time to think through your career goals. Wells Fargo is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Rachelle's Answer #1
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Rachelle's Answer #2
"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
Anonymous Answer
"I like the challenge of having something new on my plate every day. I think Wells Fargo is a great company to work for, and I have enjoyed my time with the company thus far. I have a passion for knowledge, and I feel there are endless opportunities for furthering career paths not only in the banking industry but especially within Wells Fargo."
Rachelle's Answer
You show a firm understanding of the opportunities ahead of you in the banking industry and Wells Fargo. Well said!
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5.
How would you respond to a customer complaint?
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."
Rachelle's Answer #1
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."
Rachelle's Answer #2
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Anonymous Answer
"I empathize with my customers while they explain their situation and take the best course of action for the customer. I am sure to ask clarifying questions to understand the issue at hand fully. I always make sure to escalate complaints when appropriate, and I resolve whatever I can as I'm interacting with the customer, showing my genuine concern and appreciation for them."
Rachelle's Answer
This is a thorough and thoughtful answer. Very well done!
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6.
What do you know about Wells Fargo?
Wells Fargo makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers and the mission statement at Wells Fargo. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there, and I'm excited for the opportunity to work in such a fun environment. Your employee reviews are strong, and I understand that you spend a lot of time with community outreach programs."
Anonymous Answer
"I know, working for Wells Fargo, that the company has amazing team member benefits. Customer experience and service are a top priority, and Wells Fargo takes pride in doing what is right for our customers. I find the company's "change for the better" to be refreshing and extremely transparent, something not many large banking organizations can offer."
Rachelle's Answer
Wonderful! You know the company well, and put a lot of pride in working here.
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7.
What are your top three strengths? How will you use them to make an impact at Wells Fargo?
Reviewing the job description and the company website will give you some direction on which qualities Wells Fargo values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Wells Fargo through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
Anonymous Answer
"I am very detail-oriented, reliable, and I have a thirst for knowledge. I am very independent when it comes to being able to perform my tasks and completing them in a timely manner, but I love working with a team and sharing what I learn with others."
Rachelle's Answer
Your answer is unique and engaging; well done!
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8.
In your opinion, what are the benefits of banking with Wells Fargo?
The interviewer wants to be assured that you have done your research on Wells Fargo. Review their website to find out more about their products and services.

Rachelle's Answer #1
"I always have a great experience whenever I visit one of your branches. As a customer of Wells Fargo, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Wells Fargo values is evident."
Rachelle's Answer #2
"After researching Wells Fargo products, and what your customers are saying, I believe that the benefits of banking with Wells Fargo include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
Anonymous Answer
"Wells Fargo is innovative and ever-changing, always staying up to date with the latest technology. We pride ourselves in keeping our customers secure and offering endless options to access their accounts with ease. I also travel frequently and having peace of mind knowing there's usually a branch close to my destination is priceless."
Rachelle's Answer
Great response! You show genuine enthusiasm for Wells Fargo products and services.
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9.
What interests you about this position?
The interviewer at Wells Fargo wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

Rachelle's Answer #1
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for PNC Bank when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."
Rachelle's Answer #2
"It is both the job description and the idea of working for Wells Fargo that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
Anonymous Answer
"I am interested in furthering my career with Wells Fargo, and I love the idea of being able to do so in my home branch, where I am already familiar with so many of our customers. Being able to continue to cultivate the relationships I have worked hard to build with my customers would be so rewarding to me."
Rachelle's Answer
It sounds as though you genuinely enjoy your work, and are excited to grow with Wells Fargo. Good answer!
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10.
Tell me about your cash handling experience.
Share some of the details of your experience in cash handling, which are relevant to the position.

Rachelle's Answer #1
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about Wells Fargo cash handling procedures."
Rachelle's Answer #2
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."
Anonymous Answer
"Having been a teller and now a lead teller, I have handled cash for the last 3.5 years. I am comfortable with large deposits, withdrawals, and sorting cash from the ATM deposit pull and our night depository bags."
Rachelle's Answer
Perfect. You give a lot of detail here, which will allow the interviewer to picture you in the role.
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11.
How do you define success?
Think about your personal definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Wells Fargo.

Rachelle's Answer #1
"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."
Rachelle's Answer #2
"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."
Anonymous Answer
"I define success as a goal set, achieved, and then exceeded. I don't aim to just complete something; I use goals as a baseline and then go above and beyond."
Rachelle's Answer
Wonderful answer! This response shows that you are ambitious and goal-oriented.
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12.
What do you want to accomplish at Wells Fargo?
Set some goals so that you can share how this position at Wells Fargo will help you to achieve them and how you will add value to Wells Fargo along the way.

Rachelle's Answer #1
"First and foremost, I want to deliver top quality service to customers of Wells Fargo and perform my responsibilities with best in class service. I want to work at Wells Fargo because I want to become a financial advisor. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Rachelle's Answer #2
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
Anonymous Answer
"I aspire to build strong, dependable relationships with not only my customers but my team members as well. I want to be able to make a difference in the lives of people I come across while working through exceptional customer service, leadership, and team member engagement."
Rachelle's Answer
Wow - this is excellent! Your answer shows true enthusiasm for what you do, with clear direction for the future.
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13.
Tell me about your favorite manager. What did you enjoy most about working with them?
Wells Fargo wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

Rachelle's Answer #1
"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."
Rachelle's Answer #2
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
Anonymous Answer
"My current branch manager has been the best manager to work with. She is patient, understanding, appreciative of her team members, and holds herself accountable to her job role and the promises she makes the team. She is punctual, reliable, and a true leader of our vision at Wells Fargo."
Rachelle's Answer
She sounds like an excellent leader! Your answer is very descriptive, which will allow an interviewer to gauge if this role (and your potential new leader) will be a fit.
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14.
Tell me about a time when you showed integrity in your work.
Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

Rachelle's Answer #1
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Rachelle's Answer #2
"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."
Anonymous Answer
"I am consistent in showing integrity in my work, and I take everything about my job role very seriously. I am trustworthy, and I work hard every day, and my coworkers rely on me to help with their tasks as well. I am honest, and I show dedication and responsibility in my role."
Rachelle's Answer
This answer is great and shows that you are a reliable person in your work ethic and your personality.
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15.
Where do you see yourself in five years?
If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Wells Fargo wants to see that you think about the future and that you are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

Rachelle's Answer #1
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."
Rachelle's Answer #2
"Being in a leadership role is important to me, so I plan to be working in a management based position at Wells Fargo in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."
Anonymous Answer
"I hope to continue to develop my career with Wells Fargo, and I do aspire to become a service manager or branch manager. I am continuing to pursue my Bachelor's degree, which I had planned to use initially to become a teacher, but if the opportunity should arise for growth at our branch, that is where I'd like to remain."
Rachelle's Answer
Your answer shows loyalty to Wells Fargo and an honest interest in growing within the company. Keep in mind that mentioning your initial desire to become a teacher could cause some doubt in the interviewer as far as longevity goes. It will depend on the outlook and personality of the interviewer; however, you may want to remove that part of your response.
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More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
Mortgage Loan Processor
28 Wells Fargo Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  2. Give me an example of how you keep track of details while engaging in conversation.
  3. Tell me about your experience in the banking industry.
  4. Why do you want to pursue a career in the banking industry?
  5. How would you respond to a customer complaint?
  6. What do you know about Wells Fargo?
  7. What are your top three strengths? How will you use them to make an impact at Wells Fargo?
  8. In your opinion, what are the benefits of banking with Wells Fargo?
  9. What interests you about this position?
  10. Tell me about your cash handling experience.
  11. How do you define success?
  12. What do you want to accomplish at Wells Fargo?
  13. Tell me about your favorite manager. What did you enjoy most about working with them?
  14. Tell me about a time when you showed integrity in your work.
  15. Where do you see yourself in five years?
  16. How do you respond to problems that require a quick solution?
  17. Describe a difficult problem and how you approached it.
  18. How do you work in environments with people who are different from you?
  19. How do you check your work for accuracy?
  20. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  21. Tell me about a time when you demonstrated you were trustworthy.
  22. How do you stay organized?
  23. Out of all of our products at Wells Fargo, which one would you be most likely to use? Why?
  24. Tell me about a goal you achieved. What steps did you take to get there?
  25. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  26. How would you deal with an irate customer?
  27. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  28. Tell me about your education. How has it prepared you for this opportunity with Wells Fargo?
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