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Wells Fargo Interview
Questions

28 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 28
Tell me about your experience in the banking industry.
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How to Answer
Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field!
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Top 25 Wells Fargo Interview Questions
1.
Tell me about your experience in the banking industry.
Share details of your banking experience to show Wells Fargo you have what it takes to be successful in the field!

Rachelle's Answer #1
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Rachelle's Answer #2
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Wells Fargo."
2.
Where do you see yourself in five years?
If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Wells Fargo wants to see that you think about the future and that you are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

Rachelle's Answer #1
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."
Rachelle's Answer #2
"Being in a leadership role is important to me, so I plan to be working in a management based position at Wells Fargo in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."
Anonymous Answer
"I hope to continue to develop my career with Wells Fargo, and I do aspire to become a service manager or branch manager. I am continuing to pursue my Bachelor's degree, which I had planned to use initially to become a teacher, but if the opportunity should arise for growth at our branch, that is where I'd like to remain."
Rachelle's Answer
Your answer shows loyalty to Wells Fargo and an honest interest in growing within the company. Keep in mind that mentioning your initial desire to become a teacher could cause some doubt in the interviewer as far as longevity goes. It will depend on the outlook and personality of the interviewer; however, you may want to remove that part of your response.
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3.
Tell me about a time when you showed integrity in your work.
Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

Rachelle's Answer #1
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Rachelle's Answer #2
"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."
Anonymous Answer
"I am consistent in showing integrity in my work, and I take everything about my job role very seriously. I am trustworthy, and I work hard every day, and my coworkers rely on me to help with their tasks as well. I am honest, and I show dedication and responsibility in my role."
Rachelle's Answer
This answer is great and shows that you are a reliable person in your work ethic and your personality.
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4.
How do you define success?
Think about your personal definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Wells Fargo.

Rachelle's Answer #1
"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."
Rachelle's Answer #2
"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."
Anonymous Answer
"I define success as a goal set, achieved, and then exceeded. I don't aim to just complete something; I use goals as a baseline and then go above and beyond."
Rachelle's Answer
Wonderful answer! This response shows that you are ambitious and goal-oriented.
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5.
Tell me about your favorite manager. What did you enjoy most about working with them?
Wells Fargo wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

Rachelle's Answer #1
"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."
Rachelle's Answer #2
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
Anonymous Answer
"My current branch manager has been the best manager to work with. She is patient, understanding, appreciative of her team members, and holds herself accountable to her job role and the promises she makes the team. She is punctual, reliable, and a true leader of our vision at Wells Fargo."
Rachelle's Answer
She sounds like an excellent leader! Your answer is very descriptive, which will allow an interviewer to gauge if this role (and your potential new leader) will be a fit.
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6.
How do you respond to problems that require a quick solution?
You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

Rachelle's Answer #1
"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for Wells Fargo."
Rachelle's Answer #2
"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
Anonymous Answer
"Given that I have handled many complicated transactions throughout my time with Wells Fargo, I have been able to develop skills to think quickly under pressure, and provide options and solutions to customers who have unique situations with their transactions and accounts, and assess the situation with a clear focus."
Rachelle's Answer
Your answer is very confident and showcases your strong problem-solving abilities in multiple situations. Nice response!
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7.
What interests you about this position?
The interviewer at Wells Fargo wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

Rachelle's Answer #1
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for PNC Bank when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."
Rachelle's Answer #2
"It is both the job description and the idea of working for Wells Fargo that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
Anonymous Answer
"I am interested in furthering my career with Wells Fargo, and I love the idea of being able to do so in my home branch, where I am already familiar with so many of our customers. Being able to continue to cultivate the relationships I have worked hard to build with my customers would be so rewarding to me."
Rachelle's Answer
It sounds as though you genuinely enjoy your work, and are excited to grow with Wells Fargo. Good answer!
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8.
Describe a difficult problem and how you approached it.
Interviewers at Wells Fargo like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

Rachelle's Answer #1
"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
Rachelle's Answer #2
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were crucial to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
Anonymous Answer
"A customer who came in with concerns that there were withdrawals on her account she did not recognize. She had escalated the issue with our manager to the resolution team, who were unsuccessful in finding where the funds went. I researched the account and found they were applied as payments and resolved the issue. She went from angry and untrusting to appreciative and positive."
Rachelle's Answer
Great work turning this customer around!
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9.
How do you work in environments with people who are different from you?
The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show Wells Fargo that you are perceptive and sensitive to the needs of others.

Rachelle's Answer #1
"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."
Rachelle's Answer #2
"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."
Anonymous Answer
"I am easily adaptable to and accepting of all people I come across. I genuinely try to treat every person I meet as equally and create a positive environment wherever I am. I see differences as strengths to build off of each other."
Rachelle's Answer
Nice response! It sounds as though you get along with others very well.
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10.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. Wells Fargo wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
Rachelle's Answer #2
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
Anonymous Answer
"I find that my greatest challenge so far has been staying motivated for the next step. Being that I don't want to relocate, it's hard to deal with the stagnancy of my career staying in one branch. I have countered that by excelling in the positions, I have held thus far, and truly learning everything I can about my role."
Rachelle's Answer
It's great that you include what you are doing to counter these feelings of stagnancy. Well said!
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11.
How do you check your work for accuracy?
The interviewer wants to hear that you are detail oriented when it comes to checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

Rachelle's Answer #1
"I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Rachelle's Answer #2
"I proof my work before sending it out, and I double check everything. I'll use a calculator when necessary, and ask for help if I am unsure of my own accuracy."
Anonymous Answer
"I am thorough and detail-oriented in my work. I take my time to review my work, and when I do find flaws, I am sure to take action to resolve the issues and understand how the inaccuracy occurred. I take ownership of my mistakes, and I learn from them, taking every lesson into consideration for the future."
Rachelle's Answer
It sounds as though you are quite meticulous in your work. Very good answer!
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12.
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
While working at Wells Fargo, you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

Rachelle's Answer #1
"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Rachelle's Answer #2
"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
Anonymous Answer
"We have been so short-staffed over the past year or so on the teller line at our branch that I have grown accustomed to handling large volumes of customers and transactions, sometimes running the drive-through or lobby solo. With long lines and people becoming impatient, it tests your ability to work quickly and effectively under pressure, all while maintaining accuracy and attention to detail."
Rachelle's Answer
This sounds like a high-pressure environment, indeed. Try adding in a little bit about how you keep your cool under pressure.
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13.
How would you respond to a customer complaint?
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."
Rachelle's Answer #1
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."
Rachelle's Answer #2
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Anonymous Answer
"I empathize with my customers while they explain their situation and take the best course of action for the customer. I am sure to ask clarifying questions to understand the issue at hand fully. I always make sure to escalate complaints when appropriate, and I resolve whatever I can as I'm interacting with the customer, showing my genuine concern and appreciation for them."
Rachelle's Answer
This is a thorough and thoughtful answer. Very well done!
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14.
Why do you want to pursue a career in the banking industry?
Before your interview, take some time to think through your career goals. Wells Fargo is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

Rachelle's Answer #1
"I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Rachelle's Answer #2
"Careers in banking run in my family! My mother was a banker and my father, a financial advisor when I was growing up. It always fascinated me how smart they both were. It's in my blood!"
Anonymous Answer
"I like the challenge of having something new on my plate every day. I think Wells Fargo is a great company to work for, and I have enjoyed my time with the company thus far. I have a passion for knowledge, and I feel there are endless opportunities for furthering career paths not only in the banking industry but especially within Wells Fargo."
Rachelle's Answer
You show a firm understanding of the opportunities ahead of you in the banking industry and Wells Fargo. Well said!
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15.
What are your top three strengths? How will you use them to make an impact at Wells Fargo?
Reviewing the job description and the company website will give you some direction on which qualities Wells Fargo values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Wells Fargo through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
Anonymous Answer
"I am very detail-oriented, reliable, and I have a thirst for knowledge. I am very independent when it comes to being able to perform my tasks and completing them in a timely manner, but I love working with a team and sharing what I learn with others."
Rachelle's Answer
Your answer is unique and engaging; well done!
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Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
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