MockQuestions

Wells Fargo Interview Questions

To help you prepare for a Wells Fargo job interview, here are 70 interview questions and answer examples.

Wells Fargo was written by and updated on November 18th, 2022. Learn more here.

Question 1 of 70

The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

How to Answer

The interviewer is being transparent about the environment at Wells Fargo and wants to know that you can be successful in this type of fast-paced setting. They want to hear that you will be able to handle the pressure and that you have experience dealing with stress in the workplace. Describe some techniques that you use to manage stress at work and give examples if possible.

Written by Jaymie Payne on November 29th, 2022

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70 Wells Fargo Interview Questions & Answers

  • Behavioral

    1. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

      How to Answer

      The interviewer is being transparent about the environment at Wells Fargo and wants to know that you can be successful in this type of fast-paced setting. They want to hear that you will be able to handle the pressure and that you have experience dealing with stress in the workplace. Describe some techniques that you use to manage stress at work and give examples if possible.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "In my first year of college, I experienced the stress and pressures of being a full-time student. I didn't have proper time management skills then, so it was very stressful trying to manage all my classes and assignments and prep for exams. I learned that self-care was essential, and I also developed time management techniques that helped me successfully plan out my weeks and months and set goals and milestones to achieve them. My first year was a great learning experience and I learned how to adapt and overcome in stressful situations."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."

      Written by Rachelle Enns

      Branch Manager Example

      "When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "We have been so short-staffed over the past year or so on the teller line at our branch that I have grown accustomed to handling large volumes of customers and transactions, sometimes running the drive-through or lobby solo. With long lines and people becoming impatient, it tests your ability to work quickly and effectively under pressure, all while maintaining accuracy and attention to detail."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This sounds like a high-pressure environment, indeed. Try adding in a little bit about how you keep your cool under pressure.

  • Behavioral

    2. How would you respond if a customer asked you a question that you didn’t know the answer to?

      How to Answer

      Wells Fargo offers a wide range of complex products and services, so you will likely run into a situation where you're unsure how to answer a customer. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would research the answer and help them as quickly as possible. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "The customer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue. If I knew it would take me some time to track down the answer, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."

      Written by Jaymie Payne on November 29th, 2022

      Branch Manager Example

      "I often come across complex accounts and situations, so it's likely a question may surface that I don't know the immediate answer to. I would first ask my colleagues and team members to see if they knew, and if not, I would call another Wells Fargo location, check online or call the corporate office to see if I could help them find the answer. I'm always trying to assist the customer myself instead of sending them on a wild goose chase with 800 numbers to find the answer."

      Written by Jaymie Payne on November 29th, 2022

  • Behavioral

    3. How do you handle situations that could cause you to be tardy or absent?

      How to Answer

      Wells Fargo is looking for reliable employees with good attendance habits. The interviewer is trying to discover more about the value you place on timeliness in the workplace. Give an example that will demonstrate your commitment to your shifts and how you would communicate with your manager in the event you were going to be late to work.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have never been late to class, so I know I would be just as reliable in the workplace. If I ran into a situation like a flat time that would cause me to be late, I would immediately call my manager and let them know."

      Written by Jaymie Payne on November 29th, 2022

      Branch Manager Example

      "I always arrive to work at least 15 minutes before I am expected to be there, to give me extra time in case something happens. I also make sure I have the numbers of my co-workers and boss so that I can call to let them know if I'm stuck or might be running late."

      Written by Jaymie Payne on November 29th, 2022

      Branch Manager Example

      "I am an extremely reliable employee and have not been late to work in the three years I've been at my current company. I understand the negative impact that being late or absent can have on the team and to customers. If I were going to be late for some reason, I would notify my manager immediately. I would also make up the time during my lunch or at the end of my shift to be sure my work got done for the day."

      Written by Jaymie Payne on November 29th, 2022

  • Behavioral

    4. How will you be a brand ambassador for Wells Fargo?

      How to Answer

      All employees of Wells Fargo are brand ambassadors in some way. The interviewer wants to understand how you will represent the company within your community and network and potentially bring in new business. Be creative and take this opportunity to share outside-of-the-box ideas.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I will become a subject matter expert in the services and product offerings of Wells Fargo so that I can promote them and answer any questions others may have. When I believe in a product or organization, I'm passionate about sharing it with others and showing them how it can benefit them."

      Written by Jaymie Payne on November 29th, 2022

      Branch Manager Example

      "I will be a brand ambassador by providing exceptional customer service to everyone who enters the bank. I know that Wells Fargo takes pride in doing what's right for customers so I will be sure to commit to that mission every day through positive interactions and genuine kindness and care when working with the public."

      Written by Jaymie Payne on November 29th, 2022

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  • Behavioral

    5. Tell me about your last performance review.

      How to Answer

      Wells Fargo is focused on hiring top talent, and this question provides the interviewer with some insight into your most recent performance feedback. Think about your last formal appraisal; if your company did not conduct them, think about conversations you may have had informally with your manager or supervisor. Discuss what strengths your manager recognized and what significant milestones or accomplishments were highlighted. Wells Fargo values customer service, innovation, commitment to excellence, and a passion for growth. Think about how you can tie your areas of strength and achievement to the role you're applying for and the company's core values.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have never had a formal performance review; however, I received straight As and made the high honor roll in school. My teachers often provided feedback that I was a pleasure to have in class because I participated in discussions, turned in my work on time, and made a few errors in the work I submitted. I had nearly perfect attendance as well."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "My previous employer conducted 360 feedback, so I was rated by my supervisor, my peers, and my customers. In my last appraisal, I received a rating that exceeded expectations, so I'm really proud of that. I was recognized for my communication skills, willingness to be a team player and mentor others, my ability to increase sales, and consistency in exceeding other KPIs like less than 2% errors in transactions."

      Written by Jaymie Payne on November 29th, 2022

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  • Behavioral

    6. Tell me about a time when you showed integrity in your work.

      How to Answer

      Wells Fargo places a high value on integrity. This question allows the interviewer to discover more about your character. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression. Show examples of how you've "done the right thing," and demonstrate how you bring honesty and fairness to the team and how you have been a good role model to others.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "In college, there was a student who often cheated on exams. This was unfair to those students studying and working hard to earn good grades, and it was against my school's policy, so I did report it to my professor. If I caught a co-worker stealing, I would follow the same process and report it to my manager immediately. I assume Wells Fargo has an internal policy addressing this matter, so I would be sure to familiarize myself with it so I would know what to do in this type of situation."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I am consistent in showing integrity in my work, and I take everything about my job role very seriously. I am trustworthy, and I work hard every day, and my coworkers rely on me to help with their tasks as well. I am honest, and I show dedication and responsibility in my role."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This answer is great and shows that you are a reliable person in your work ethic and your personality.

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  • Behavioral

    7. How do you define success?

      How to Answer

      Consider what makes Wells Fargo successful in the banking industry, what sets them apart, and how you can contribute to its short- and long-term successes. The interviewer is able to learn a lot from your response including how you define success, what types of goals you set and how you measure success. Speak about how you define success both personally and professionally and give examples that relate to the position you're applying for (sales, employee retention, marketing, etc.).

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Success to me is achieving goals that I've set out to achieve. They can be simple and short-term goals like submitting a mid-term project on time and giving it my very best effort or a longer-term goal, like earning a 4.0 GPA at the end of the school year."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I define success by my ability to achieve my short-term and long-term goals both personally and professionally. I set milestones for myself and break my goals down into manageable pieces. I also measure success by what I've learned and how achieving my goals has helped me grow and set future goals to really stretch myself."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I define success as a goal set, achieved, and then exceeded. I don't aim to just complete something; I use goals as a baseline and then go above and beyond."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Wonderful answer! This response shows that you are ambitious and goal-oriented.

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  • Behavioral

    8. Tell me about your favorite manager. What did you enjoy most about working with them?

      How to Answer

      The interviewer is trying to better understand your preferred style of management and in some cases, the person interviewing you could be your potential manager, so this will help them understand if you would align well with them. Consider past employers and the best leader you had. Think about what traits or habits they demonstrated that made them someone you enjoyed working with. In your response, explain some of the qualities you're looking for in a leader but also demonstrate that you're flexible and work under different types of management styles.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "When I volunteered at the animal shelter, I had a really great manager. He was always patient and treated all the volunteers with respect. He clearly communicated his expectations each week and was approachable when we had questions. I also appreciated the collaboration that he fostered among the volunteer team and paid staff."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "My favorite manager was one who was always willing to teach and mentor us. She was never annoyed by questions, but always willing to take time out of her day to show you how to do something or walk you through a process. I appreciated the genuine interest she took in the growth and development of her team members."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "My current branch manager has been the best manager to work with. She is patient, understanding, appreciative of her team members, and holds herself accountable to her job role and the promises she makes the team. She is punctual, reliable, and a true leader of our vision at Wells Fargo."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      She sounds like an excellent leader! Your answer is very descriptive, which will allow an interviewer to gauge if this role (and your potential new leader) will be a fit.

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  • Behavioral

    9. How do you respond to problems that require a quick solution?

      How to Answer

      When it comes to complex problem-solving, decisions do not always come easily. It takes practice, experience, and confidence to learn what decisions yield the best results. Problems that require you to act quickly can include knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen or being asked to take on a new responsibility with only five minutes to decide if you are prepared to take it on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in this position for Wells Fargo."

      Written by Rachelle Enns

      Bank Teller Example

      "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

      Written by Rachelle Enns

      User-Submitted Answer

      "Given that I have handled many complicated transactions throughout my time with Wells Fargo, I have been able to develop skills to think quickly under pressure, and provide options and solutions to customers who have unique situations with their transactions and accounts, and assess the situation with a clear focus."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your answer is very confident and showcases your strong problem-solving abilities in multiple situations. Nice response!

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  • Behavioral

    10. Describe a difficult problem and how you approached it.

      How to Answer

      Interviewers at Wells Fargo like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

      Written by Rachelle Enns

      Entry Level Example

      "While attending university, I was assigned a group project with a group of less-than-motivated individuals. My grades and performance were crucial to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not. Communication skills were critical in this situation, and I was able to effectively reach out to each team member to discuss the objectives, goals and responsibilities so that we could achieve the common goal."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I took a customer call with a history of poor customer experiences with the organization. One after another, the customer was left frustrated by our banking processes and voiced their concerns in an unpleasant manner. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "A customer who came in with concerns that there were withdrawals on her account she did not recognize. She had escalated the issue with our manager to the resolution team, who were unsuccessful in finding where the funds went. I researched the account and found they were applied as payments and resolved the issue. She went from angry and untrusting to appreciative and positive."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Great work turning this customer around!

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  • Behavioral

    11. How do you work in environments with people who are different from you?

      How to Answer

      At Wells Fargo, you will work alongside other employees and likely be customer-facing, so it's essential to have experience working with a diverse group of people to be successful. Describe the customer demographics you have experience working with and who you connect with most easily. Take this opportunity to discuss your experience working in this environment and refrain from speaking negatively about customers and coworkers.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

      Written by Rachelle Enns

      Bank Teller Example

      "I have a lot of experience working with a variety of age groups. I find that my approach varies whether they are a younger adult or an older adult, but I get along fine with all people. I'm an extrovert, so I have no trouble breaking the ice in a conversation, and I work to build relationships with coworkers and customers."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I am easily adaptable to and accepting of all people I come across. I genuinely try to treat every person I meet as equally and create a positive environment wherever I am. I see differences as strengths to build off of each other."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Nice response! It sounds as though you get along with others very well.

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  • Behavioral

    12. What is the greatest challenge you have faced in your career so far? How did you overcome it?

      How to Answer

      Consider sharing a professional challenge or a situation you overcame in school. Wells Fargo wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

      Written by Rachelle Enns

      Entry Level Example

      "Since I'm a recent graduate looking for my first position in banking, I'm currently facing the challenge of companies looking to hire candidates with more work experience. I'm overcoming it by persevering and continuing my search to find a role with a reputable company such as Wells Fargo. I have a lot to offer if you're willing to invest the time in training me. I have a strong work ethic, I'm reliable and always on time and have a positive attitude!"

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

      Written by Rachelle Enns

      User-Submitted Answer

      "I find that my greatest challenge so far has been staying motivated for the next step. Being that I don't want to relocate, it's hard to deal with the stagnancy of my career staying in one branch. I have countered that by excelling in the positions, I have held thus far, and truly learning everything I can about my role."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's great that you include what you are doing to counter these feelings of stagnancy. Well said!

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  • Behavioral

    13. How do you check your work for accuracy?

      How to Answer

      Many roles at Wells Fargo require the employee to be detail-oriented and small mistakes could have a negative impact on the team, business, and customer. The interviewer is trying to discover more about how you focus on your work, if you can avoid distractions, and how you deliver accurate and quality results. Explain the techniques or steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "In college, I had many data analytics projects in Excel. The data is critical to the work we did, so I made sure that I took my time when entering and reviewing information. I did not multitask when I was working on such projects, and I exited platforms that could be distracting when I needed to (IE Teams, Zoom, Google Chats, etc.) really focus. I took breaks as needed if I started to make mistakes, and when I had a finished product, I spot-checked my data and formulas and would often have a team member review it for accuracy as well."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I am thorough and detail-oriented in my work. I take my time to review my work, and when I do find flaws, I am sure to take action to resolve the issues and understand how the inaccuracy occurred. I take ownership of my mistakes, and I learn from them, taking every lesson into consideration for the future."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It sounds as though you are quite meticulous in your work. Very good answer!

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  • Behavioral

    14. How would you respond to a customer complaint?

      How to Answer

      With over 70 million customers globally, it's inevitable that a Wells Fargo customer will be unhappy at some point. The interviewer wants to understand how you would handle a challenging situation and how you react under pressure. In your answer, include aspects like customer service skills, critical thinking, patience, communication skills, empathy, and your ability to resolve conflicts. One of Wells Fargo's core values relates to "what's right for customers" so consider this when responding.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern correctly...' and repeat their words back to them. I have also been trained on how to collaborate with customers and create healthy compromises. This method has always worked for me."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I once had a customer call me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested a fix once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Wells Fargo."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I empathize with my customers while they explain their situation and take the best course of action for the customer. I am sure to ask clarifying questions to understand the issue at hand fully. I always make sure to escalate complaints when appropriate, and I resolve whatever I can as I'm interacting with the customer, showing my genuine concern and appreciation for them."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is a thorough and thoughtful answer. Very well done!

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  • Behavioral

    15. Tell me about a goal you achieved. What steps did you take to get there?

      How to Answer

      Wells Fargo is a very data-driven organization and one that thrives on setting and achieving goals at the individual, local and regional levels. The interviewer wants to learn more about how you set goals and how you achieve them. Walk them through your process for developing a goal (short or long-term) and why that goal was important to you. Describe the steps or actions you took to hit milestones and achieve your goal and what the outcome was. Give a specific example when responding.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "When I volunteered for Habitat for Humanity, I was very interested in fundraising. We had a regional goal of raising $25,000 in the last quarter and I personally set a goal for myself to raise $10,000. I created a strategy with milestones and had an accountability partner to check in with regularly. I dedicated five hours a week to marketing and pushing on social media and in the community and ended up exceeding my goal by 5%!"

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "Early in my career, I strived to get to know the banking and thrift systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with Wells Fargo and am excited for the opportunity to do so."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I had set a goal for myself to continue my education. In October of 2018, I decided to pursue my Bachelor's degree. I knew working full time and enrolling in school would be a challenge, but it was something I had set my mind to. I have been enrolled for a year now, maintaining my high GPA throughout that time, and I have been invited to multiple honor societies and leadership organizations."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Bravo! This is an incredible goal that shows hard work and ambition.

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  • Behavioral

    16. What are your top three strengths? How will you use them to make an impact at Wells Fargo?

      How to Answer

      Read the job description thoroughly to understand what soft skills and core areas of strength are required to be successful in the role. Also, familiarize yourself with the Wells Fargo website and learn more about their values and mission. Think about your strengths and how those will prove valuable to the hiring manager and relate them to the role you're applying for. Give concise examples in your answer.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."

      Written by Rachelle Enns

      Bank Teller Example

      "My core strengths are building relationships and leveraging my network, multi-tasking in a fast-paced environment, and reliability. I believe I could increase business at Wells Fargo by providing excellent customer service and being efficient with my time each day. I never miss work, so my coworkers and customers can count on me to be there every day."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I am very detail-oriented, reliable, and I have a thirst for knowledge. I am very independent when it comes to being able to perform my tasks and completing them in a timely manner, but I love working with a team and sharing what I learn with others."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your answer is unique and engaging; well done!

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  • Behavioral

    17. At Wells Fargo, customer service is essential. Give me an example of a time when you provided excellent customer service.

      How to Answer

      The success of Wells Fargo depends on customer and account management and satisfaction. This question gives you an opportunity to speak to your work ethic and commitment to the team and to customers and provides insight into whether you are someone who does the bare minimum or if you are willing to put forth some extra effort when called upon. Think about a time you exceeded expectations. Provide a specific example and discuss why, in that situation, you chose to do more and how. Wells Fargo wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I was volunteering at my local library once, when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Wells Fargo."

      Written by Rachelle Enns

      User-Submitted Answer

      "When working at _____ as a cashier, a customer did not understand why some of our entrees had a premium. He was getting angry and was holding up the line. So, I explained to him that for the entrees that have meats that are hard to source out, we have to place a premium on them to make a profit. At the end of the explanation, I offered different entrees with similar taste profiles to the premium entree he had picked out. In the end, I was able to calm down a customer and still make the sale."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good example! It sounds like you went over and above to help this customer understand Panda Express pricing logic. You were patient and thorough, which is excellent customer service, indeed. At the end of your answer, it would be great to explain how you will take your customer service skills and apply them to this specific role with Wells Fargo.

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  • Behavioral

    18. How would you deal with an irate customer?

      How to Answer

      At Wells Fargo, customer service is a top priority, and they need employees who can keep calm in stressful situations. This is where your relaxed demeanor and ability to empathize will come in handy. Wells Fargo wants to hear about a situation where you used your customer service skills to handle an angry customer. Describe how you used communication skills, de-escalation, patience, empathy, compassion, and negotiation.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "If I were faced with an irate customer, I would spend my time listening to their concerns. Usually, people want to be heard. I would express my genuine desire to help them resolve the situation and I would use my resources to assist. If it were an issue I could not manage, I would call for a supervisor to help provide support. I would be sure to apologize for any mistakes we made or errors that were caused on our end as well."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because now she was late for work, and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring that I would move as quickly as possible to complete her transaction. Listening, empathizing, and moving with a sense of urgency helped her to calm down and ease the tension."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I always make the customer feel respected and valued, no matter what the issue may be. Empathizing with the customer and letting them know you genuinely hear their concerns and are doing everything in your power to provide them with a solution helps to ease their mind and trust that you have their best interest at heart."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Another good answer with a genuine approach. Nicely done!

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  • Behavioral

    19. How do you ensure your customers understand the documents or contracts they are signing?

      How to Answer

      Wells Fargo offers over several products and services ranging from personal and commercial accounts to home and auto loans, so it will first be essential to demonstrate your desire and ability to understand and be knowledgeable about what you would be offering the customers. Next, demonstrate that you possess the necessary communication skills to help your customers understand the language of the paperwork and answer any questions they may have.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I would first ensure that I know all the ins and outs of the contracts and documents required for all products and services we offer to become a subject matter expert. When working with customers, I would walk them through each page and provide them ample time to read the language and ask questions. I would not rush or push them in the process and would do my best to put the language in simpler terms the common person could understand."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I highlight important information that customers need to know so that it stands out to them and they can easily find it when reviewing documents. I also have several one-sheeters with FAQs handy as well as step-by-step guides (for example if they are setting up mobile banking) to help customers better understand things."

      Written by Jaymie Payne on November 29th, 2022

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  • Behavioral

    20. Give me an example of how you keep track of details while engaging in conversation.

      How to Answer

      Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

      Written by Rachelle Enns

      Entry Level Example

      "I actively listen during the conversation, never texting or multitasking while talking to someone. I make sure I ask follow-up questions if I need additional information or if I need to clarify anything. Typically, I have a notebook and pen near me, so I make notes as needed, especially if it's relating to a financial transaction, as I want to be sure I follow up and have accurate information."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they say to me. This helps me to commit their needs to memory while still appearing engaged and in the moment. If needed, I make notes on my desk to refer to later as well."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I often try to repeat the request or question to the person I am engaging in conversation with, and I am sure to be actively listening to what the other person has to say. Asking confirming questions during the conversation helps me to retain information and fully understand what the request entails."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Great answer! This is a fantastic approach :)

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  • Behavioral

    21. Tell me about a time when you demonstrated you were trustworthy.

      How to Answer

      Technical skills and experience are essential to discuss during an interview. Still, your ability to demonstrate that you are a trustworthy employee is equally important, especially when being considered for a position in banking. Trust is vital to maintain healthy employee-employer relationships as well as customer relationships. Give an example of a time you demonstrated that you are ethical, honest, and trustworthy.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "In college, I housesat part-time. I started with one client for whom I worked for a couple of years. I was left alone in their home with access to many valuable items, but I never considered taking anything. They had such faith and trust in me that they recommended me to their friends, and I built my client base because of my reputation for being trustworthy."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."

      Written by Rachelle Enns

      User-Submitted Answer

      "I am responsible for handling large amounts of cash at a time and maintaining a balanced cash drawer. If I experience a shortage or overage in my drawer, I report it to my manager. I have never been in question by another team member or customer, and I hold myself at high standards for trustworthiness."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Very well said! You do a great job showing the interviewer that you have a history of being honest, trustworthy, and reliable.

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  • Behavioral

    22. What do you want to accomplish at Wells Fargo?

      How to Answer

      Set some goals so that you can share how this position at Wells Fargo will help you to achieve them and how you will add value to Wells Fargo along the way. Consider ways you want to grow personally and professionally and tie them into the position that you are applying for. Also, consider KPIs like achieving an excellent customer satisfaction rating, or making less than 1% errors, etc.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I want to build a foundation of skills and abilities that will allow me to grow in my role. I'm very goal-oriented and data-driven, so I hope to work with my manager to set quarterly goals for myself and receive regular feedback on my performance and where I can improve and develop."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "As a teller, I want to contribute to your positive reputation in the community and deliver exceptional customer service to everyone that comes through our doors. I hope to prove to you that I'm a reliable and high-performing employee."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I aspire to build strong, dependable relationships with not only my customers but my team members as well. I want to be able to make a difference in the lives of people I come across while working through exceptional customer service, leadership, and team member engagement."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Wow - this is excellent! Your answer shows true enthusiasm for what you do, with clear direction for the future.

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  • Discovery

    23. How do you stay organized?

      How to Answer

      Working in a fast-paced environment often means juggling multiple projects and tasks and also means priorities are often shifting. Think about how you decide what needs to be done urgently and what can wait. Give specific examples of techniques and tools you use to manage your time effectively. When answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can organize and prioritize, the more productive you will be, making you an asset to Wells Fargo!

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Throughout the week, I have classes and other responsibilities with my internship and piano lessons. I stay organized by keeping a planner with all of my appointments and meetings, and I also put my school assignments in it, then color code what is a priority. I put alerts and reminders in my phone to help me stay organized as well."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "My job is fast-paced, and it's not uncommon to have multiple customers in line at the window. I keep my workspace clean, and I always have a pen and paper beside my computer so I can make notes or reminders for myself to complete before my shift ends. I also keep frequently used forms and documents near my desk, so they are handy when I have a customer needing them. As soon as I feel overwhelmed or fall behind, I request help or support from a manager."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I pride myself on my ability to stay focused and task-oriented. I make notes and lists of things I need to remember to accomplish, and my attention to detail plays a key role in my ability to stay organized."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is an excellent answer! You do a nice job showcasing your organizational abilities while also discussing other important strengths.

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  • Discovery

    24. Why do you think you would be successful in this role?

      How to Answer

      Think about how the interviewer may be defining success in this role (achieving goals, customer satisfaction, excellent communication skills, ability to learn quickly, etc.) Read the job description carefully and focus on some of the knowledge, skills, and abilities needed for the position that you possess. Speak to your soft skills and technical qualifications that you feel will help you succeed at Wells Fargo.

      Wells Fargo makes clear its company core values on its website and social media. Be familiar with their pillars (customer service, ethics, diversity and inclusion, and leadership), and communicate your strengths in these areas. A mix of your personality and insight into your technical qualifications are ideal.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have thoroughly read the job description and feel that I meet all of the requirements and would excel in several areas. I'm knowledgeable of bank and finance terms, I have experience working with the public, I have excellent communication skills and I have a passion for learning and growth."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I think I will be successful in this role with Wells Fargo because I have solid experience working for a competitor. I'm able to multi-task, work in a fast-paced environment, adhere to policies and procedures and provide excellent customer service."

      Written by Jaymie Payne on November 29th, 2022

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  • Discovery

    25. What interests you about this position?

      How to Answer

      The interviewer at Wells Fargo wants to learn more about how your educational or professional background led you to apply for this position. Share why you applied for Wells Fargo specifically; perhaps it was something you read on the company website, your own personal experience banking with them, or positive employee reviews that you read. Express what you look forward to about the role and how it relates to your previous experience or future goals.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for PNC Bank when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think this opportunity will give me a great foundation to start my career within the banking industry."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I enjoy being a bank teller and when I saw this position posted so close to my home, I thought it would be a perfect fit. I enjoy working with the public and interacting with customers to help them create new accounts, resolve issues and answer any questions they have about products or services that my bank offers."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I am interested in furthering my career with Wells Fargo, and I love the idea of being able to do so in my home branch, where I am already familiar with so many of our customers. Being able to continue to cultivate the relationships I have worked hard to build with my customers would be so rewarding to me."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It sounds as though you genuinely enjoy your work, and are excited to grow with Wells Fargo. Good answer!

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  • Discovery

    26. Out of all of our products at Wells Fargo, which one would you be most likely to use?

      How to Answer

      Learn as much as you can about what makes Wells Fargo stands out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

      Written by Rachelle Enns

      Entry Level Example

      "I would be interested in opening a savings account through Wells Fargo. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

      Written by Rachelle Enns

      Bank Teller Example

      "Of all your products, I would be most likely to open a mortgage with Wells Fargo because your rates are incredible, and you make the home-buying process easy to understand."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I have both checking and savings accounts with Wells Fargo currently, but to keep track of them, I utilize online and mobile banking daily. I swear by our online banking for all of my customers to keep an eye on their balances, transactions, and spending habits."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's great that you have the first-hand experience as a customer of Wells Fargo, giving you an edge over the competition.

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  • Discovery

    27. In your opinion, what are the benefits of banking with Wells Fargo?

      How to Answer

      Familiarize yourself with the variety of products and services that Wells Fargo provides. For example, commercial banking, investing, wealth management, personal and checking accounts, and personal, home and auto loans. Do some research to better understand how Wells Fargo ranks among other banks regarding customer satisfaction, awards they have won, the volume of customers they serve, etc. If you personally bank with Wells Fargo, describe why you chose them versus competitors and what benefits you've seen from making that decision.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I always have a great experience whenever I visit one of your branches. As a customer of Wells Fargo, I am impressed by the consistency and capability of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Wells Fargo values is evident."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "After researching Wells Fargo products, and what your customers are saying, I believe that the benefits of banking with Wells Fargo include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

      Written by Rachelle Enns

      User-Submitted Answer

      "The benefit of having a nationally owned bank is amazing if you're constantly traveling or even in the military. Wells Fargo is also very innovative and up to date and progressive."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Good start. This question seeks insight into your knowledge of Wells Fargo and its value proposition. The interviewer may be trying to verify whether you've done your research. Can you include information that you've gained from your research efforts and provide more detail?

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  • Discovery

    28. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      How to Answer

      Due to the competition within the banking industry, Wells Fargo strives to stay relevant by adapting its products and services to meet customer needs. Consider topics of interest like mobile banking, online-only banks, digitization, biometric authentications, real-time payment systems, AI, etc. Discuss techniques you use to stay current on trends (IE: reading news articles, press releases, blogs, etc.).

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of the latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Wells Fargo on Twitter and keep abreast of relative headlines."

      Written by Rachelle Enns

      Bank Teller Example

      "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

      Written by Rachelle Enns

      User-Submitted Answer

      "Being that I have a thirst for knowledge and I find myself wandering the Develop You website frequently, I love being able to take new training that can help me hone in on skills I need to fine-tune, and what I currently excel at. I am always staying up to date on our alerts and communications, both regional and across the company as a whole."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's nice that you gave a work-related answer as well as one that sounds like a good blend of personal and professional development. Try expanding just a touch by including the more recent training you have taken on the Develop-U website. This will give the interviewer an inside look into your interests.

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  • Discovery

    29. Where do you see yourself in five years?

      How to Answer

      The interviewer wants to understand your ambitions and desired trajectory better. Respond with the ways that you would like to see your career flourish. If you aren't interested in eventually pursuing a management role, speak to how you want to grow and expand other skill sets or continue your education. If you have researched a specific career path or are interested in a particular leadership role, express that area of interest in your response.

      If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. Wells Fargo wants to see that you think about the future and that you are actively working toward your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get closer to achieving your goals.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Since I'm just getting into my banking career, there are several possibilities I have in mind for the future. I would like to go to school to obtain my bachelor's in a banking-related field. I would also like to explore more loan officer-type positions, as I feel like that is something I would be interested in down the road. Right now, I want to focus on learning and growing my foundational skills, then explore more areas of interest in a few years."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I would eventually like to move into a branch manager role. I want to develop my skillset over the next few years to be well-rounded with technology, processes, and people leadership so that I can move up in the company. I also plan to back to school in the evenings to obtain my bachelor's degree in business management."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I hope to continue to develop my career with Wells Fargo, and I do aspire to become a service manager or branch manager. I am continuing to pursue my Bachelor's degree, which I had planned to use initially to become a teacher, but if the opportunity should arise for growth at our branch, that is where I'd like to remain."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your answer shows loyalty to Wells Fargo and an honest interest in growing within the company. Keep in mind that mentioning your initial desire to become a teacher could cause some doubt in the interviewer as far as longevity goes. It will depend on the outlook and personality of the interviewer; however, you may want to remove that part of your response.

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  • Discovery

    30. Are you actively interviewing with other companies?

      How to Answer

      Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies and if so, what stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but Wells Fargo is your preferred employer, don't be afraid to share that information.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "As I have just recently graduated, I'm just beginning my search. I am being intentional about the companies I apply with and want to find a company I can begin my career and grow over the next several years."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I'm currently looking to make a move in the next 4-6 weeks and have been actively interviewing. I've done a lot of research and was really impressed by all the awards that Wells Fargo has won. Your company is my preferred employer of choice and I'm very interested in this opportunity."

      Written by Jaymie Payne on November 29th, 2022

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  • Discovery

    31. What do you know about Wells Fargo?

      How to Answer

      The interviewer wants to see if you've taken the time to research Wells Fargo to learn more about what they do and what they stand for. Take the time to speak to what you've read about the leadership team, their mission, what they value, the products and services they offer, and the customer base they serve. If you've had a positive personal experience with Wells Fargo, share that too!

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I was impressed by the variety of services you offer your customers and the mission statement at Wells Fargo. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

      Written by Rachelle Enns

      Bank Teller Example

      "I've read several employee reviews on Comparably and Glassdoor and was impressed by your four-star rating. I've also read a lot about the company's core values and align with all, especially "doing what's right for customers." I'm passionate about providing excellent customer service and positive experiences, so I think this is the perfect role for me!"

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I know, working for Wells Fargo, that the company has amazing team member benefits. Customer experience and service are a top priority, and Wells Fargo takes pride in doing what is right for our customers. I find the company's "change for the better" to be refreshing and extremely transparent, something not many large banking organizations can offer."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Wonderful! You know the company well, and put a lot of pride in working here.

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  • Discovery

    32. How often do you call out of work?

      How to Answer

      Wells Fargo relies on employees to be at work so that customers can be served. The interviewer wants to know that you are a reliable person, and they will not have to find coverage for your shifts constantly. Discuss your commitment to the company and speak to times you've had to call out of work in the past. If you don't have work experience, think about times you've missed class, internships, or other volunteer responsibilities. No matter the situation, demonstrate that these situations are rare, and you handle them professionally.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Since this is my first job, I do not have prior work history to share with you. I have held responsibilities in a volunteer capacity in the past and also attended school full-time, and I took those commitments seriously. I rarely missed class, and if I did, it was once or twice a year because I was not feeling well. In my volunteer role, I understood that anytime I would miss an event or project, it created a heavy burden for others, so I did not call out from my responsibilities."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "Last year, I only called out of work twice, but only when I was very ill and had a doctor's excuse. If I am not feeling well, I notify my manager with as much advanced notice as possible so that my shift can be covered. I like to work and need to earn a living, so rest assured that I will be at work on time and when expected."

      Written by Jaymie Payne on November 29th, 2022

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  • Discovery

    33. Tell me about yourself.

      How to Answer

      The interviewer would like to get to know more about you. Give an overview of how you got into the banking industry, your education and experience, your current role, and what brings you to the interview with Wells Fargo. Engage the interviewer by telling your story with enthusiasm! Consider sharing a skill you developed that will be useful for this position. Avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and try to keep your answer brief (no more than a couple of minutes).

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I recently graduated from X college with X degree and am looking to join a prominent organization within the banking and finance industry. I recently completed an accounting internship where I learned a lot and gained some valuable experience. I'm passionate about helping others and feel like this role is the perfect fit."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I was born and raised here and actually live within a ten-minute commute from this branch. I grew up knowing Wells Fargo as my parents have always banked with you and have heard many good things about you all. I'm a people person, I'm very outgoing and love meeting new people, so I would enjoy working with customers every day. I don't have formal education related to banking, but I do have on-the-job experience. On a personal level, I enjoy playing the guitar in my free time and I'm an avid sports fan!"

      Written by Jaymie Payne on November 29th, 2022

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  • Discovery

    34. Why do you want to pursue a career in the banking industry?

      How to Answer


      Before your interview, take some time to think through your career goals. Wells Fargo is looking for motivated individuals who want to grow within the company. Share your career plans. Talk about how this position will help you achieve your goals!

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I am passionate about the field of finance and accounting, mixed with an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."

      Written by Rachelle Enns

      Bank Teller Example

      "I love that bank tellers are the face of the company. They are often the first person a customer encounters and I love being able to make a positive impact by greeting them with a smile. I enjoy educating others on the products that the bank offers and I'm passionate about helping others find what financial options are best for them."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "I like the challenge of having something new on my plate every day. I think Wells Fargo is a great company to work for, and I have enjoyed my time with the company thus far. I have a passion for knowledge, and I feel there are endless opportunities for furthering career paths not only in the banking industry but especially within Wells Fargo."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You show a firm understanding of the opportunities ahead of you in the banking industry and Wells Fargo. Well said!

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  • Education

    35. Tell me about your education. How has it prepared you for this opportunity with Wells Fargo?

      How to Answer

      Many positions at Wells Fargo require a degree or certification, but for some roles, it may only be "preferred." Read the job description carefully and provide details on relevant high school courses or if you attended college; describe your program and where you obtained your degree or certificate. If you have more informal, on-the-job training, convey that to the interviewer and explain how your education and training make you a fit for the role.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Earning a bachelor's degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Wells Fargo and advise clients on important financial decisions."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "Most of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. I have taken additional courses in accounting, customer service, and marketing this year. All these courses will help me in this role with Wells Fargo because you are customer service focused while also needing employees who understand banking-related concepts and calculations."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "Being a liberal arts major, one of the main focuses throughout my education has been the studies of the humanities. Educating myself on diversity, the appreciation of human uniqueness, the ability to see how people develop and are affected by their surroundings, and where they come from are all huge assets in being a better team member and fine-tuning my customer service skills."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You make an interesting and compelling connection between your major and what you do today. Very good answer!

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  • Entry Level

    36. In what ways do you as the branch manager solidify new customer relationships?

      How to Answer

      Wells Fargo likely sets goals and KPIs for relationship bankers relating to customer acquisition and retention, so it will be critical that you understand how to establish and nurture customer relationships. Assure the interviewer that you understand the value of those relationships. Discuss ways you build your relationship with your customers both short and long-term.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I find that customers value and trust knowledgeable business partners. I take time to educate them on products and services and to answer any questions they have. I strive to make them feel like they are my one and only customer, and I encourage them to reach out via text, phone, email, or in person anytime they have a question or want to review anything. I make sure they know I value their business and treat each customer like my own friend or family member."

      Written by Jaymie Payne on November 29th, 2022

      Relationship Banker Example

      "I work hard to earn our customers' trust and repeat business. Once we have established a new account with a customer, I ensure they are satisfied by checking in regularly. I am proactive and try to catch errors before they result in a delay for the customer. I quickly respond to their outreach and am agile in addressing their concerns or providing solutions."

      Written by Jaymie Payne on November 29th, 2022

  • Experience

    37. Tell me about your experience maintaining confidentiality.

      How to Answer

      As an employee of Wells Fargo, you will likely have access to sensitive and private information. The interviewer wants to know that you take confidentiality and trust seriously and that you will follow privacy policies and laws accordingly. Describe your experience working with and protecting sensitive information and adhering to standard protocols. Assure the interviewer that you are trustworthy and can protect customer information.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I volunteered at our local hospital a few years ago, and they have stringent HIPAA laws that we had to follow. Whenever I was working on the computer, I made sure to lock my screen or log off when I stepped away from my desk. I never left charts, or other identifying information lay out for visitors or other non-clinical staff to see. Also, whenever I had a visitor ask for specific health information about a patient, I always checked the patient's HIPAA form to see who was authorized to be given that information."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "As a teller, I often have access to customers' financial information, including checking or savings account balances. Protecting their financial information and personal data is a top priority. I value my relationship with my customers and would never want to jeopardize their trust by gossiping with colleagues or other customers or carelessly leaving my computer screen up or a document lying on my desk for others to see."

      Written by Jaymie Payne on November 29th, 2022

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  • Experience

    38. Tell me about your cash handling experience.

      How to Answer

      Many roles at Wells Fargo require you to handle cash deposits and withdrawals. The interviewer would like to learn more about what experience you have processing customer transactions involving cash. Describe your experience handling cash, whether directly relating to banking, or perhaps another industry or service area like retail businesses, fundraising, fast food, etc.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have not worked any positions that required me to handle cash before, but I am very detail-oriented and would be diligent in making sure I correctly entered cash into the drawer and also gave the correct amount to customers who were withdrawing money. I would also ensure that any deposit slips were accurate."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks, and issuing traveler's checks. I am very thorough and never had any issues with my drawer not balancing."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "Having been a teller and now a lead teller, I have handled cash for the last 3.5 years. I am comfortable with large deposits, withdrawals, and sorting cash from the ATM deposit pull and our night depository bags."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Perfect. You give a lot of detail here, which will allow the interviewer to picture you in the role.

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  • Experience

    39. Tell me about your experience in the banking industry.

      How to Answer

      The interviewer is trying to learn more about how long you've worked in banking and if you're familiar with the typical duties, responsibilities, and skills required to be successful at Wells Fargo. Give a high-level overview of your experience and what positions you've held in banking. If you have not worked in banking or finance, describe a relatable experience or formal education that you believe will allow you to be successful.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have not worked formally in banking; however, I have worked in retail. In the retail setting, I handled a high volume of sales transactions and handled all of the cash at the register. I was responsible for opening the drawer, then balancing it at the end of my shift. I also was responsible for overseeing the amount in the drawer throughout my shift and depositing cash into the safe as needed. My other transferrable skills include resolving customer account issues and helping customers open new accounts and lines of credit with our store. Through my retail experience, I feel I could easily transition into banking and would excel."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

      Written by Jaymie Payne on November 29th, 2022

      User-Submitted Answer

      "Although I do not have formal experience in the banking industry, I have experience managing and creating budgets and analyzing financial indicators, such as liquidity and leverage. I have also developed other relevant skills essential to financial services, including working in a team, risk management and resolution, and product testing."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This answer is a good start! Rather than starting with an 'I do not...' statement, I recommend sticking with what you do have - many transferable skills and experiences. I've provided a suggestion for you below.

      "I have a great deal of transferable experience in managing and creating budgets and analyzing financial indicators, such as liquidity and leverage. I have also developed other relevant skills essential to financial services, including working in a team, risk management, and resolution, and product testing."

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  • Experience

    40. Describe your experience operating a computer, calculator, and other general office equipment.

      How to Answer

      Any position at Wells Fargo will likely require you to operate a computer or other electronic equipment. Describe your experience working with a computer, software and hardware systems, related platforms, calculators, and general office equipment like scanners, fax machines, copiers, cash recyclers, etc. If you are unfamiliar with the bank's technology, assure the interviewer that you are willing to learn and do what it takes to succeed.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I am familiar with Windows and have used Microsoft Suite and Google's G-Suite as well. I've used those tools to create word documents, Excel files and PowerPoint presentations. I can use a standard and scientific calculator. As far as office equipment goes, I'm able to use a printer, scanner and fax machine."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I have used Microsoft Suite and Google's G-Suite as well. I've used those tools to create word documents, Excel files, and PowerPoint presentations. I can operate a standard calculator, scientific calculator, cash drawer, teller cash recyclers, receipt validator and printer, and proof work sorters."

      Written by Jaymie Payne on November 29th, 2022

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  • Role-Specific

    Relationship Banker

    41. When working with a new customer, how do you evaluate their needs and recommend solutions?

      How to Answer

      The success of Wells Fargo depends largely on its ability to provide products and services to meet a customer's needs. Discuss your personal strategy to evaluate a new customer's financial needs. Describe your objectives and what questions you might ask to ask to better understand those needs and to provide recommendations on products and services.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "When evaluating a client's needs, I would work to understand their overall financial goals and needs as well as their current financial situation, revenue streams, debt-to-income ratio, and risk tolerance. We would discuss their short and long-term goals and based on their answers, I would recommend products or services that could benefit them."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I always spend time understanding their current financial situation first and ask probing questions along the way to get more information for example, who is the decision maker, what are their goals, what constraints do they have, what is a priority for the customer, etc. I take a holistic approach to understand their overall financial health and goals, and recommend products based on their answers."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    42. How do you train new team members?

      How to Answer

      At Wells Fargo, you, as the branch manager, would likely be responsible for training new employees. Communication skills, patience, compassion, interpersonal skills, active listening, and subject matter expertise are all required to be an effective trainer. Consider different learning styles and describe which techniques and tools you use to train others. If you have never been in a formal position to train others, consider the experience you have mentoring a student or teaching something in a volunteer capacity (piano lessons, fundraising, etc.).

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have been an informal mentor and trainer to others before and I use a variety of teaching techniques and tools. For example, I have found that role-playing can be beneficial to help others learn, whether they are participating in the role-playing or they are observing. Hands-on demonstrations, videos, and written instructions can also be effective."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I know people learn differently, so I incorporate a mix of techniques when I train others. Some learn by overserving, some by being hands-on and doing the task, and others learn from reading materials or written instructions. I typically have new employees shadow a senior employee so they can watch them perform transactions. Once they are comfortable, I have them demonstrate their understanding with either the senior employee or me supervising. I have handouts and one sheeters for them to keep with them to reference as they are learning as well. I frequently stop to ask what questions they have, and I also review material with them several times to ensure they understand and are competent."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    43. Have you ever had to terminate an employee?

      How to Answer

      As a leader, you will likely have to terminate an employee at some point in your career. The interviewer would like to understand what experience you have with this situation and how you approach an involuntary termination of an employee. Give an example of a time you've had to let an employee go by giving a brief description of what led to the termination, how you approached the employee, and how you delivered the message.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have never had to terminate an employee, but I have been a part of coaching others to improve their performance. I understand as a manager, it would be my responsibility to terminate employees in certain circumstances, and I am comfortable with that responsibility. I would follow the HR process for disciplining an employee and would keep excellent documentation after each coaching, write-up, etc."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I have had to terminate employees in the past and while it's not a pleasant experience, it is a part of the job. Most recently, I had a teller that was making careless mistakes and causing a lot of problems for customers. I followed our HR policy for the disciplinary process which included coaching, a verbal warning, write-ups, and finally his termination. I really felt like I did everything possible to support this employee and give them the tools to succeed, but they did not meet expectations and I had to terminate them for the good of the business."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    44. What experience do you have recruiting and hiring new team members?

      How to Answer

      Wells Fargo must attract, recruit and hire talent throughout the year. The interviewer would like to know more about your experience with this responsibility. Describe ways that you have recruited new team members in the past. Perhaps you posted jobs on Indeed or Facebook or attended job fairs in the community. Maybe you partner with local schools to connect with finance and accounting students. Also, explain what experience you have screening, interviewing and selecting candidates in the hiring process.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have never formally had experience in the workplace with recruiting and hiring, but I feel that I have transferrable skills that would allow me to be successful with this responsibility. In school, I was responsible for recruiting students to participate in certain campus events, and I would canvass the campus, hand out flyers, and speak with students in between classes. I would also set up booths on campus and at local cafes to recruit as well. As for the hiring piece, I know there are HR processes to follow when it comes to interviewing, making offers, and hiring a new employee, and I would follow whatever policies Wells Fargo has in place."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "As a branch manager, I'm responsible for posting jobs on job boards like Indeed, and I also review the applications and screen candidates. I attend job fairs in the community and do outreach to local colleges to get our name out there and to network. Once I screen candidates, I set up times for in-person interviews, and then I work with our corporate office to generate offer letters, coordinate drug screens, and run background checks. I'm very experienced in this area and have no problem with this responsibility."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    45. How do you monitor employee performance?

      How to Answer

      As a Wells Fargo branch manager, you will be responsible for seeing goals and performance expectations, effectively communicating those to your team, and monitoring and evaluating their performance. Describe techniques and strategies you use to monitor employee performance and give specific examples. Perhaps you have regular touchpoints with employees, utilize computer-generated reports, etc. This answer will provide the interviewer with insight into how you lead and manage employee performance objectives.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I will have regular check-ins with my employees to review what is going well and what is not. It is my responsibility to ensure they have the tools and training to be successful and to monitor performance on a regular basis to ensure they are meeting their goals. I will use reports and analytics weekly to see how we're performing as a team, and I will use those to look at individual contributors as well. If an employee is underperforming, I will provide coaching to help them get back on track and review my expectations to ensure they are clear on them."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I consistently give feedback to my team members, not just once a year, in their performance evaluations. I have one on ones with each team member weekly, and in those meetings, we review their set goals and the progress they are making toward those goals. We also discuss any obstacles or barriers they are facing, as it's my role as their leader to help them navigate and overcome those challenges. If an employee is missing the mark or underperforming, I address it immediately and review my expectations. If an employee is outperforming expectations, I am sure to praise them and recognize them for their accomplishments."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    46. What do you feel are the roles and responsibilities of a relationship banker?

      How to Answer

      The job duties of a relationship banker may vary slightly based on the company (credit union versus Wells Fargo for example), but the core responsibilities and duties should be pretty standard. Review the Wells Fargo job description ahead of time to help you explain what you see as the most important duties and responsibilities and consider what you will be accountable for in this role.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "As a relationship banker, it would be my role to build and maintain a client base. I would also provide financial support by assessing and evaluating the needs of the client, while also helping them set and achieve their goals through our products and services. Sharing industry insight and knowledge to provide education is important in this role so that I can support them on a long-term basis."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "As a relationship banker, I am responsible for building and maintaining relationships with my clients and being able to assess and meet their financial needs. It is also my duty to educate my clients on the products and services we offer and provide solutions that meet their personal and/or business needs."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    47. How would you become a subject matter expert on Wells Fargo products and services offered?

      How to Answer

      Wells Fargo provides checking and savings accounts for personal and small businesses, as well as credit cards, lines of credit, and financing for commercial real estate. Small business owners can also access payroll services and merchant services, including payment processing. As a relationship banker, it will be important that you familiarize yourself with the services and products available so you can effectively provide solutions to customers.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I would study the Wells Fargo website and any internal materials provided to gain an understanding of the product or service and to learn the details. I would also look online and read customer reviews so that I could see from the customer's perspective what the highest-rated products and services are and where we receive complaints. Knowing those common complaints ahead of time, allows me to do more thorough research and to be prepared to rebut objections."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I learn best by watching videos, so I would look up videos on the internet or within Wells Fargo's library to review each product and service to have a full understanding of its benefits. I would also speak with employees of the bank who are subject matter experts so that I could learn from them and hear more about what is successful at that specific location."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    48. What KPIs have you implemented for your staff?

      How to Answer

      At Wells Fargo, effective leaders understand the importance of establishing KPIs for their team members.
      Knowing and measuring KPIs allows you to understand the performance and health of your team and branch so that you can make critical adjustments in your execution to achieve your strategic goals. Describe your experience creating and implementing KPIs within a team and give examples.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "This would be my first management role, so I do not have experience implementing KPIs for others. I understand the value of goals and KPIs for all staff, and I would make this a priority. It's important that the team knows what is expected of them and what good performance looks like. I would create KPIs around customer satisfaction, accuracy in their shift closing, product or service upselling, and attendance."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "When I took over as branch manager at my current employer, there were no KPIs for the bank tellers. I was really excited about the opportunity to create and implement them in my first 90 days. I included a mix of KPIs, including a customer feedback survey score of 4 or higher (out of 5), an accuracy rate on reports of 95% or higher, and a 100% compliance score on security measures and processes. I asked the team for feedback during this process, and all felt like these were reasonable and attainable."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    49. How will your communication skills contribute to your success as a relationship banker at Wells Fargo?

      How to Answer

      To be successful in any role at Wells Fargo, one must possess excellent interpersonal and communication skills. Think about whether you possess the following transferable skills: the ability to communicate verbally and orally, professional and public speaking abilities, active listening, empathy, persuasive speaking, etc. Describe to the interviewer what you feel your strengths are in this area and how they will benefit you in your role with Wells Fargo.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I know communication skills are critical to be successful in this role. I'm essentially selling our products and services that benefit customers, and I need to convince them to trust me with their money, so it's important that I can communicate to build trust and relationships. I would speak clearly, concisely, and professionally so that customers could easily understand what I'm saying. I would take a genuine interest in their financial health and goals, actively listen when conversing, and ask probing questions to dive deeper to understand their needs better."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "As a relationship banker, so much of my role entails communicating with customers. I'm adaptable and depending on my customer preferences, I can connect with them via text, calls, emails, etc. I'm a good listener and practice active listening regularly, which helps me maintain relationships with others. I also use my skills to teach and educate others about our products and services in a simple and easy to understand way!"

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    50. If a customer is not approved for a loan for Wells Fargo, how do you handle that situation?

      How to Answer

      Top banks, like Wells Fargo, process thousands of loan applications a year, so you will likely encounter a rejection at some point. It's important to demonstrate that you know how to handle this situation. Describe your approach to letting customers know they have not been approved, and include soft skills like empathy, compassion, and gentleness in your answer. Also, incorporate ways that you soften the blow to the customer. For example, do you advise them on how to improve their credit, rectify an issue, help them look into other products or solutions, etc.?

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I would treat the customer with respect and would provide the rejection details in a private setting. This would be a sensitive situation, so I would first review the denial information with the customer to ensure they fully understood the reasoning. If they needed help repairing their credit, I would provide guidance on resources and solutions for them to address whatever issue was preventing them from being approved. I would apologize for not being able to provide this service at the moment, and if applicable, I would refer them to another bank that could possibly assist them."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "It's always hard to deliver that kind of news to a customer, especially one that you have a good relationship with. I would be gentle in explaining the reasoning and take time to answer any questions they have or provide advice where possible. If it was something that our branch manager would be able to assist with further, I would invite them in as long as the customer was okay with that. I would also take care to respect their privacy and would not gossip about the customer or share it with anyone else in the bank that did not need to be aware of the situation."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    51. How often do you connect with your clients?

      How to Answer

      As a relationship banker with Wells Fargo, your primary responsibility will be building and maintaining customer relationships. Demonstrate that you understand the importance of regular interactions and outreach to your clients and your commitment to those efforts. Give examples of your typical communication strategy (IE emails, phone calls, texts, mailers, etc.).

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I would rather over-communicate than my clients ever feel neglected! I usually ask my clients how often they prefer I check in with them; some prefer monthly, others quarterly, and some just once a year. I am flexible and tailor my communication based on my client's preferences. I offer text, calls, emails, mailings, and virtual or in-person meetings. I also have a Calendly account set up, and all my clients have access to that calendar and can schedule time directly as frequently as they'd like. I pride myself on being available to serve my clients however I can."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "Regular communication with clients is critical to maintaining the relationship and being proactive to their needs. I typically invite them into the office once a year to review their financial health and goals and review products that may benefit them. I also go over all their accounts in detail to make sure all their information is accurate, and we make changes as needed at that time. I offer a virtual option through Zoom if they can't come in person. After that, I usually reach out once a quarter via call, email or text just to check in and see how I can best support and serve them. If they prefer a more frequent touch point, I'm happy to accommodate that."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    52. What experience do you have working with business accounts?

      How to Answer

      As a relationship banker at Wells Fargo, you will be responsible for managing different types of personal and business accounts for customers. You'll need to understand how to build these relationships differently to support business owners and to understand their unique financial service and product needs. Describe how many years of experience you have supporting business accounts and the varying types and levels of net worth.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have mostly supported personal accounts and not business accounts directly, but I have exposure to the terms and types of accounts as I hear coworkers handling business transactions. I'm eager to expand my knowledge base and to be able to support more business and corporate type clientele and accounts."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "In my current role, I help support business checking, savings, certificate of deposit, money market, and merchant accounts. Overall, I have five years of experience working with business and corporate accounts and feel very comfortable managing those accounts and relationships."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    53. When meeting a new potential client, how do you make a good first impression?

      How to Answer

      As a relationship banker for Wells Fargo, you may encounter potential new clients in the bank itself or out in the community. Regardless of the setting, it will be critical for the interviewer to understand how you go above and beyond to make a positive first impression. Describe ways you approach these types of situations and give examples where possible.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I make a positive first impression by being genuinely excited to meet someone and I always express my sincere interest in getting to know them personally and understanding how I can best serve them in my role as their banker. I refrain from talking about myself unless asked, making the focus of our conversation on the potential client. I take pride in my appearance, always dressing professionally and I never curse or speak negatively about anyone."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I have a best practice of always assuming someone is watching or listening to me when I step outside my office. I am very self-aware, always taking care not to discuss confidential information in the presence of others or engage in gossip. If a new client is waiting for me in the lobby, the last thing they want to hear is me talking negatively around the corner about someone before I come out to greet them. I ensure my appearance is neat and tidy and also professional when meeting new potential clients as well. I maintain a positive, and professional tone, smiling often when engaging with others."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    54. How do you maintain or increase customer retention rates?

      How to Answer

      Every employee of Wells Fargo must be well-versed in customer retention strategies. Demonstrate your industry knowledge by giving examples of current customer attrition rates within the banking industry and speak to how your team currently compares. Also, demonstrate your understanding of the concept that retaining a customer is cheaper than acquiring a new one. Discuss ways you personally maintain and increase customer retention rates and if you have general data demonstrating success from a previous or current role, discuss that with the interviewer.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Customer retention is so important! In my last financial course, I learned that the average cost to acquire a new customer in our industry is $200. I would focus first on building and maintaining customer relationships by reaching out to each of them to check in and see how they were doing, what needs were being met, and what needs they felt were not being met and offering to set up a time to review their accounts and financial goals with them. If someone expressed dissatisfaction, I would take the time to understand the root cause. For example, maybe they are frustrated by having to come to the bank in person for certain tasks. I would make sure they are aware of our online and mobile banking options to see if there would be an opportunity to take away some of the burdens they are feeling. Creative problem-solving is a key technique I will use to retain customers!"

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "Every six months, my bank sends a satisfaction survey to our clients. My branch manager and I review those results in depth, and we try to understand the feedback better and analyze where we're missing the mark. If someone provides their contact information and has submitted a poor survey, I reach out immediately to see how we can resolve the problem. I make myself personally available to my clients, and they can access me via phone, text, email, and virtual or in-person meetings. I truly understand the value of happy customers, and I rely heavily on those happy customers to refer new business!"

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Relationship Banker

    55. What are the benefits of having working relationships with other banks?

      How to Answer

      The interviewer would like to hear that you understand the value of working with other banks and that you have experience in this area. Maybe you've even worked with a local Wells Fargo branch before! Describe what you see as the benefits of having relationships with other banks and give examples of your experience.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "It's important to collaborate and network with other banks in the area. I've had several customers at my current bank come from referrals from another local bank. Many banks don't offer financing on land that a person doesn't plan to build a home on, and my bank does, so often times it's those types of situations that we will get referrals from. I've also found that it's a way to understand what other local banks offer as incentives for new customers or innovative products. Lastly, I have had bank tellers leave other banks to come to ours because of positive interactions with our branch manager and the reputation we have for a good employee culture."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "It's important to build relationships with other banks so you can get referrals when appropriate and so you can also make referrals. For example, a local bank may not offer a certain product or service, so if a customer comes in and they cannot acquire them, they will refer them to another bank in the community with a good reputation and whom they have a relationship with. There may be customers who do some of their banking with your bank and have loans or other products at another bank, so it's important to collaborate and work with other banks when necessary."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    56. Are you familiar with any customer relationship management platforms or software?

      How to Answer

      Wells Fargo is a customer-centric organization, so it's likely they use CRMs. CRM stands for customer relationship management, and many companies use these systems to manage customer information. The interviewer is trying to better understand what software you've used and your level of experience. Speak about your experience with systems like SAP, Salesforce, Oracle, OnContact, Prophet, etc. If you do not have experience with CRMs, be honest, but also speak to your willingness and aptitude to learn.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have never worked with a CRM before, but I understand that this software allows you to store prospect and customer contact information to identify sales opportunities and send out marketing campaigns. I have researched a couple like Insightly, and I watched some videos on how they work. I'm eager to learn more about what system you use and dive into the training if offered the position."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I have used several different customer relationship management platforms. Zendesk Sell has been my favorite because it's user-friendly, but I'm also familiar with Thryv, NetSuite CRM+, and Maximizer. I'm a quick learner, so I have no doubt if you use similar software, I will catch on quickly."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    57. What have you seen as the biggest contributor to customer attrition?

      How to Answer

      All financial institutions are faced with the challenge of retaining customers, and Wells Fargo is no exception. Contributors to customer attrition include competition, convenience, poor customer service, limited product offerings, poor quality or lack of digital technology and tools, etc. Discuss what you personally feel the challenge is in your geographic area and as a whole within banking. If you do not have experience in banking in particular, speak to your opinion on customer retention in general (think retail, healthcare, etc.) or what you anticipate those challenges to be at Wells Fargo.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I feel that competition is the biggest contributor to customer attrition. Banks are competing intensely for new customers, so you see banks offering incentives to open new accounts, and they are often launching new products and services as well as improved mobile banking technology. It's important to stay on top of current trends and to provide excellent customer service to combat the threat of competitors."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I believe that the biggest contributor to customer attrition in banking is poor customer service. In my experience, customers want to feel valued, they want the ease of access to their accounts and customer service, and they want to know their financial institution provides security. It's important that my team and I appreciate our customers and maintain our relationships with them. We must also be available when they have questions or concerns, as no customer wants to call a generic 1-800 number and be on hold for hours. Lastly, we need to demonstrate that we can protect their personal information both at the branch and electronically"

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    58. As a branch manager, what are one or two best practices that you follow?

      How to Answer

      As a branch manager at Wells Fargo, you will wear many hats. Think about best practices in the workplace that you follow that have helped you succeed in your career. These could relate to HR, performance management, reduction of errors or redundancy, staff development, etc. Give specific examples and make sure they are relevant to the banking industry and more specifically the position you've applied for.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "First, treat every customer like you would want someone to treat your parent or grandparent! This reminds the team to be empathetic and compassionate and also strive to provide the best customer service possible. My other best practice is to run regular reports to stay on top of performance management and look for potential issues. I strive to be proactive and not reactive."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "My first best practice is to always lead by example. I am very self-aware and go above and beyond to demonstrate professionalism and excellent customer service so that my team knows what right looks like. My other best practice is to provide feedback to my team on a regular basis and not just once a year. It's important for employees to understand where they are meeting or exceeding expectations and where they need to be making improvements or sharpening skills."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    59. You notice one of your top tellers has been making several errors lately. When and how would you address this?

      How to Answer

      For Wells Fargo, repetitive errors have a significant impact on the other team members, customers, and ultimately the business. As a leader, it's important to identify and address errors quickly to reduce the impact. Describe your approach to addressing the employee and identifying the root cause of the problem. Your answer should contain insight into the process you would follow as well as your use of soft skills when connecting with your employee.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "It's important that team members are meeting expectations, so as soon as I noticed the teller not doing so, I would address it. I would talk to them privately and show them the reports and use solid data to demonstrate where they were making the errors so they could review it and provide a reason or explanation. I would be compassionate, letting them know that mistakes happen, we just have to create a strategy to correct them. If it was a lack of training or a need for retraining, I would get that scheduled for them and be clear on my expectations going forward. If it were due to the employee being careless or not giving it their best effort, I would be firm in the expectation going forward and lay out the corrective action plan if things did not improve (write-up, etc., whatever the company policy may be). I would also be sure the teller understood the consequences that those types of mistakes have on the rest of the team and the customers to help them realize the importance of doing things correctly."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "Before going to the employee, I would rerun my reports and verify the errors were occurring. If confirmed, I would plan a time to discuss it with my teller one-on-one in a private setting. My approach would be one of kindness and compassion, and I would seek to understand what was going on with the teller to be causing such issues. Perhaps they have a personal issue that is distracting them, or perhaps they need retraining on a process or use of the software. Once I determined the root cause of the issue, I would work with the employee to find a solution to correct the errors and improve their performance. I would be clear in my expectations and next steps if the errors continued. Banks have performance policies in place regarding steps like a verbal warning, write-up, etc., in the disciplinary process, and I would be sure to adhere to that process. After the conversation, I would send a follow-up email recapping what was discussed so that it was formally documented and the expectations laid out clearly."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    60. What are some conflict resolution techniques you use as a teller?

      How to Answer

      Bank tellers are the face of customer service at Wells Fargo and sometimes, the public can be difficult to work with. Thousands of transactions are completed each week, so a customer will likely be upset or frustrated at some point. The interviewer is discovering how you handle conflict and stress in these situations. Describe ways you deal with an upset customer and how you work to problem-solve when there is an issue.
      In your answer, include aspects like customer service skills, critical thinking, patience, communication skills, empathy, etc.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I understand that customers may be unhappy for a number of reasons. For example, they could be frustrated with the app they use to bank, upset at the change to a product or service, or have an error or issue with their account. It's first important to understand the problem and then work to get to the root cause of it. I first seek to understand the details of the situation and actively listen not only to comprehend the issue better but also to pick up on any key factors that may be causing the issue. I demonstrate patience, genuine interest in assisting the customer during the process, and empathy for the situation. I remain calm, even under pressure, and work to find an amicable solution for both parties. As a new teller, I acknowledge that I may not have the direct knowledge to assist, so I would be honest in that I needed to get additional support, and I would call for a more experienced teller or my manager to assist in the problem-solving and resolution as I observed."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "In my experience as a bank teller, I have had a handful of customers come into the bank upset about an issue. I'm typically the first person they see, so I immediately acknowledge their distress and assure them that I'm there to help. I first actively listen to their concern or complaint, to be sure I understand what the problem is and what resolution they are seeking. I remain positive and never allow the customer's behavior to dictate my response. If we are at fault for the issue, I apologize and take ownership, and reassure them of my commitment to resolving the issue. I will use my available resources to resolve an issue and if I'm not able to at the branch, I will help them contact corporate from our office or I will give them the appropriate contact information to take with them. If I do this, I will call them the next day to check in on the situation and ensure it was resolved."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    61. If your end-of-night drawer balance was off, what would you do?

      How to Answer

      As a Wells Fargo bank teller, a major responsibility is maintaining your drawer and having an accurate daily balance. The interviewer knows the importance of this task, as thousands of dollars may pass through your hands each day. Describe your resolution process if you find that your drawer doesn't balance at the end of your shift, and take this opportunity to demonstrate your ability to think critically to solve a problem and your integrity in reporting an error or issue.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "If my drawer were not balancing, I would start over and review each transaction on the record for the day. I would look for errors I may have caused when entering information into the computer, perhaps flipping two numbers as I was typing. I would also recount my checks and cash in the drawer to make sure I did not make a mistake the first time in counting if two bills stuck together or I missed a bill. If I could not resolve the issue, I would call for my manager immediately to report the issue and ask them to provide a second look at where the issue may be."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "On the rare occasion that my drawer does not balance, I first look at the amount of the difference and scan my entries to see if it stands out to me. If not, I would recount my drawer and then go line by line and match up my drawer. I check my work area to ensure that I didn't forget to enter a check or deposit into the system, and if I cannot resolve the issue, I notify my supervisor so they can evaluate the situation and provide the next steps for resolution."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    62. What would you do if a customer came to your teller station, and you were having issues communicating due to a language barrier?

      How to Answer

      This question allows the interviewer to gain insight into your communication and problem-solving skills. Wells Fargo serves a diverse population of people, so if you are not bilingual, you will need to demonstrate you have the skills to still provide customer service to the customer. Walk the interviewer through how you would handle this situation, being as specific as possible.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "If I joined the team, I would consider talking to my coworkers to learn who speaks other languages, that way, I could know ahead of time who may be appropriate to assist in this situation. If I had this situation, I would first greet them with a warm smile and be patient as I focused to try and understand them. If there were no way we could communicate verbally, I would consider pointing to things or drawing/writing to see if that would help. If that failed and none of my coworkers were nearby, I would see if I could download a translation app to assist."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I know that the Spanish language is prevalent in the area, so I have actually used the Pronto Spanish for Bank Tellers app to learn basic commands and questions to help me prepare for this situation. If a customer came to my window and I was having trouble communicating, I would smile and reassure the customer with positive body language, showing them, I want to serve them and that we will find a way. I would try to phrase my questions in a basic manner and would speak slowly to give them time to process what I was saying. I would use props or drawings where possible, for example, if I needed their ID, I might show them my badge or my own ID to see if that would help them understand what I was asking. I would ask a coworker to assist as well, so that perhaps between the two of us, we would be able to provide the customer with the service they need."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    63. What do you feel is the most important skill to possess as a bank teller?

      How to Answer

      At Wells Fargo, bank tellers are required to possess a variety of skills, including communication, interpersonal, attention to detail, multi-tasking, customer service, organizational skills, conflict resolution, and more. Describe which skill you feel is most important to be successful as a bank teller and provide the interviewer with some insight as to why you chose that skill.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I think customer service is the most important skill for a bank teller to possess. At the local branch, the teller is often the first person the customer interacts with, so it's important to be personable and provide a positive experience for each customer that enters the bank. Customer service skills are also important to build trust, maintain relationships, resolve conflict, and keep customers returning to the business."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I believe attention to detail is the most critical skill to possess to be successful as a bank teller. We handle high volumes of transactions and large sums of cash daily, so it's essential to manage them accurately to avoid a loss to the bank and to maintain trust with customers. Minimal errors can cause a lot of headaches for you and your manager, so accuracy on a regular basis is required."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    64. What are some ways you build relationships with customers?

      How to Answer

      Banks need to establish and retain their customers, so strong relationship-building skills are required to be successful as a bank teller at Wells Fargo. As a teller, you will be the face of the business and have more interactions with customers on a day-to-day basis than anyone else in the bank. The interviewer wants to know that you understand the impression you have on customers and that you're able to build and maintain a relationship and foster trust in the branch and the business. Describe your approach and give examples of how you successfully build relationships.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "When building relationships with other students or those I volunteer with, my approach is one that I would bring to Wells Fargo. I always present in a professional way, greet them warmly and introduce myself. I'm sure customers get used to seeing the same faces at the local branch, so they would be curious or even hesitant about me as a new teller. I would take the time to get to know them and build that relationship on a personal level, so they begin to trust me. I would be accurate in all transactions to help build that trust with them as well. Anytime I interact with a customer, I will maintain a positive attitude, no matter how busy or overwhelmed I feel."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "During the initial account opening process, I work to begin building trust with the customer. I show genuine interest in them and a desire to help them achieve their goals with us. I use this time to explore more about what it is they're looking for and I use that opportunity to explain the services and products we offer. I never pressure customers but rather focus on educating them. I make mental notes of their children's or pet's name, what area they are from, their interests, etc., so that I can use that in future conversations. When they return to the bank, I greet them by name and with a smile and I engage them in meaningful conversation. I try to make the service I provide them personal and positive."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    65. Describe some best practices relating to cash security precautions.

      How to Answer

      Wells Fargo takes the security of its employees and assets seriously. Working with cash and the public can be risky, so they take many security precautions to protect you and the money that you handle. Describe what security measures you take when handling cash. Maybe you count money out of the customer's view, or perhaps you move cash from location to location discreetly. Give examples of ways you practice safe cash handling and give examples if possible.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I have found it to be a best practice that when a customer hands me cash, I always leave it on the counter or set it on top of my drawer while I finish the transaction or count their change. In my past job at Walmart, I had a customer hand me a $50 bill, and I put it down in my drawer, then counted back their change. The customer then said they had given me a $100 bill, and because I had already put it in the drawer, there was no way to prove the situation quickly. I had to get a manager, and we had to balance the drawer to resolve the situation, which took a lot of time. I would follow this same practice with Wells Fargo and would incorporate any other precautions I was taught as well."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "Cash security precautions are extremely important for everyone to be familiar with! I personally always ensure my drawer with cash is locked at all times, and if I have to step away from my station, I take my drawer keys with me. I never allow other employees to use my drawer without balancing it first. I also try to do cash drops or transfers when customers are not in my presence to reduce the risk of distraction or attempts from someone to try and take the money."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    66. Describe the types of teller transactions you have experience with or are familiar with.

      How to Answer

      Wells Fargo bank tellers are responsible for managing a variety of transactions, including check cashing, cash deposits, wire transfers, issuing money orders or cashier's checks, collecting payments, etc. The interviewer is attempting to learn more about your experience with these types of transactions. If you have not worked in a bank setting before, but you have transferable skills from another industry like retail, share those experiences.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "Though I do not have formal bank teller experience, I have transferrable skills. For example, I have managed a cash register before and was responsible for customer transactions, cash deposits and drawer audits, and balancing. I have also assisted customers with money order purchases."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "In my three years as a teller at X bank, I have performed personal and business transactions, including assisting customers with opening new checking and saving accounts, setting up direct deposits, opening IRA retirement accounts, handling customer support phone calls, accepting cash deposits, and resolving customer complaints."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    67. Describe your process to close out your teller station at the end of the day.

      How to Answer

      A critical step in a bank teller's day is the balancing of their teller station drawer. While Wells Fargo likely has their own standard operating procedures for closing, the interviewer would like to learn more about your experience and processes when closing. Describe your approach and be specific in the steps you take to close your station at the end of the day.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "The first thing I would do would be to ensure the bank door was locked before I began the process. I would then run a report of my day's activities and look for my total deposits, etc. Then, I would count my drawer's cash and checks and check that against the reports. If there was a discrepancy, I would recount and review the transactions to try and find the error. I would continue that process and make corrections until it was balanced, then I would follow the bank's process of finalizing the process with management."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "At the end of the day, I count my currency and coin and accurately balance my teller station. I compare my totals to the system-generated totals. If there is a discrepancy or issue, I immediately notify my manager so she can double-check it and find a resolution before the next person is at the teller station. I ensure I complete proper tickets and scan any documents into the system that I wasn't able to enter earlier in the day. Lastly, I clean up my work area and ensure it's properly stocked with printer and receipt paper, forms, pens, and other supplies needed."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    68. What techniques do you use to identify counterfeit currency?

      How to Answer

      All banks, including Wells Fargo are constantly on the lookout for counterfeit bills and coins. It is estimated that $70 million dollars in counterfeit bills are in circulation, so tellers are trained to use tools and techniques to identify the counterfeit money and prevent it from being deposited into the bank. If you have been trained to detect counterfeit money, describe the tools and techniques you are familiar with. If you have had a situation where you've been able to prevent counterfeit money from being deposited at the bank, share that example with the interviewer.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "I don't have former banking experience in this area, but I am familiar with a tool you may use at Wells Fargo. I was trained to use the Dri-Mark pen to detect counterfeit money in my cashier position at a retail store. I know the pens use an iodine solution that does not react with the cotton and linen fibers in authentic bills, so if you mark a fake, it will leave a dark stain. I am eager to learn more about techniques and tools I can use in this role to help you detect counterfeit money."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "I strictly adhere to my bank's policies in this area. I have received extensive training in detecting counterfeit coins and bills and am familiar with several techniques and tools. I first look for specific security features like color-shifting ink, watermarks, security threat, and microprinting. I also inspect bills' and coins' texture, material, and weight. Tools like Dri-Mark UV detectors and scanners are also something I use to detect counterfeit money. Technology is constantly changing, so I'm eager to see what new tools are developed to help combat this issue."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Bank Teller

    69. Walk me through your process when a customer asks to cash an employment check.

      How to Answer

      Each bank has its own process and guidelines for processing check cashing transactions, and Wells Fargo is no exception. Though you may not know the exact steps required by Wells Fargo in particular, the interviewer would like to learn whether you're able to follow a process and what experience you've had performing this task specifically. Describe your experience and the process you currently follow and if you do not have experience in check cashing, assure the interviewer you would be committed to complying with the Wells Fargo process.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "While I do not have any experience cashing a check, I can assure you that I would quickly learn the Wells Fargo process and adhere to that process. I imagine the process would involve verifying the customer's identification, inspecting the check, and processing the transaction. I would follow those steps closely, and if I had any questions or concerns, I would pull in a coworker or my supervisor to ensure I was processing the transaction correctly. Attention to detail and accuracy are important in the check cashing process, and I feel I possess the skills to perform this duty."

      Written by Jaymie Payne on November 29th, 2022

      Experienced Example

      "In my current position at my local bank, we are only allowed to cash checks of current customers and there are no exceptions, so my first step is to confirm whether or not they are a current customer. If they are not, I explain our policy and give them a list of places they can cash it in the community. If they are, I ask for their ID and verify the name matches the check, and I scan it into the system to attach it to the transaction record. I then inspect the check to look for red flags that it's fake. If it passes the inspection, I verify the date on the check to ensure it's valid and check the back of the check to ensure it's been endorsed correctly. If all looks good, I cash the check and process the withdrawal."

      Written by Jaymie Payne on November 29th, 2022

  • Role-Specific

    Branch Manager

    70. Describe the types of bank accounts that you are familiar with.

      How to Answer

      Wells Fargo offers many different types of account options, both for personal and commercial use. The interviewer would like to learn more about your knowledge base and experience. Give an overview of which account types you are familiar with, and if possible, do some research on what types Wells Fargo offers and speak to your knowledge of those specifically.

      Written by Jaymie Payne on November 29th, 2022

      Entry Level Example

      "From the consumer perspective, I'm familiar with basic checking and savings accounts. I know how they are opened and am familiar with how to utilize online banking when performing account management tasks."

      Written by Jaymie Payne on November 29th, 2022

      Bank Teller Example

      "I'm familiar with traditional checking and savings accounts for personal and commercial use. I'm well-versed in the structure of those types of accounts and consider myself an expert when explaining them to customers. I do know that Wells Fargo offers "Way2Save Savings" and "Platinum Savings" accounts, and I would love to learn more about those."

      Written by Jaymie Payne on November 29th, 2022

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