30 Gallup Interview Questions & Answers
Table of Contents
Compatibility
1. Do you think a chain of command is essential in the workplace?
The Goal
The interviewer would like to know if you believe that a chain of command is necessary for organizational effectiveness. The goal of your response is to show your willingness to be a positive team player who respects the company's organizational flow and corporate structure.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid answering in a way that shows a dislike towards workplace hierarchy. Even the flattest corporations require their team members to display professional accountability.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Great businesses require organized distribution of tasks, responsibilities, and accountability. Understanding the importance of a chain of command shows professional maturity. When responding, show the interviewer that you accept and support the hiring company's structure and systems.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I believe that a chain of command is important in nearly every business situation. For instance, it's necessary for employee issue resolution or helping clients understand where they should direct their questions. It's also essential that every team member understands their responsibilities. The depth of this chain of command, of course, varies depending on the company's size and structure. Could you share with me more about the organizational structure and flow here at Company ABC?"
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Yes, I think that a chain of command is important and helpful to everyone working in the organization. However, I also understand that a cumbersome organizational chart can interfere with a company's ability to innovate and launch new initiatives quickly. I have always respected organizational workflow, whether at work or school. I appreciate having a clear idea of who to turn to when I have questions or needs. A well-formed organizational chart also shows me what job opportunities are available to strive for as I gain momentum in my career."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"ABSOLUTELY!!!
I am fully aware of my duties, my tasks, and challenges in a day. But without that leadership from a regional business manager, who gets their direction from the sales manager then there is no structure and without structure, we would be in danger of not fulfilling what is required as a business."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Nice! This answer demonstrates good teamwork and the ability to work in collaboration with your manager.
Compatibility
2. What does being competitive mean to you, and how competitive are you?
The Goal
The interviewer would like to know that your level of ambition is a match for the company and the job. The goal of your response is to show the interviewer that you will bring a consistent and appropriate amount of competitiveness to the role. Express that you view workplace competitiveness as an opportunity to learn and grow.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving the impression that you are a ruthlessly competitive person. The interviewer does not want to detect combativeness. Instead, they want to know that your level of ambition will complement the hiring company's values and align with the goals and personality of its existing team members.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
When you answer, consider telling a brief story that supports your response. Be prepared to talk about a time you were placed in a competitive situation and thrived. Your example should be work-related. If you are new to your career, consider providing an example from school or sports.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Being competitive means that I am focused on winning. This can mean winning independently or as a team. On a scale of 1-10, I would rank my competitiveness at an 8. I like to compete internally, creating small personal milestones and connecting them to a time limit. For instance, if I complete the data entry for 50 new customers in under three hours, I reward myself with a quick coffee break. I often carry on this internal competition throughout the day until all of my tasks are complete. When it comes to being competitive in a team setting, I spend most of my time uplifting my coworkers and helping them succeed. When my co-workers win, so do I."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"To be competitive is to be eager to succeed. I have a competitive personality that stems from my years of participating in high school and college-level team sports. I learned to be competitive in my performance while encouraging my teammates to give their best. I am always striving to be better."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"For me, it means when peers challenge each other to be better or deliver better. I do not consider myself competitive, but I do like to show results, and I do put playful competition into play. For example, if we said completing performance reviews on time was a key metric, I would then post the results by department monthly. I find that departments naturally compete with each other to attain better numbers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is an excellent example of creativity and competition in motion. Also, you present a very unique and thoughtful definition of competition.
Behavioral
3. Tell me about a time you felt successful.
The Goal
The interviewer wants to discover how you define success. They also want to understand how you systematically reached your proudest objective. The goal of your response is to show the interviewer that you are a results- and goal-focused team member who will be an excellent addition to the hiring company.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a vague response that fails to provide a memorable story-based example of your success. For instance, instead of saying, 'I feel successful every time I make a customer happy,' you could say, 'I felt successful last month when I worked closely with a disgruntled customer to ensure they did not close their account and move to our competitor.'
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Everyone defines success differently. Your example of success does not need to be an over-the-top 'I saved the world' moment. You may feel successful when you help someone else achieve an important goal. Perhaps you finished your post-secondary education at the top of your class despite struggling with a learning disability, or maybe you felt successful when you earned an exciting promotion.
Tell the interviewer about a time you felt successful. Describe the situation and outline the actions you took to achieve this success. Then, highlight why you felt successful at that moment.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Last year, I made Presidents' Club for reaching the top 10 for sales revenue generation out of 500 territory sales reps. I felt a lot of pride in my hard work and was thrilled to receive this accolade. Overall, I feel the most successful at work when I exceed my goals and targets."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Last month, at Company XYZ's annual kickoff meeting, I was presented with a teamwork award. I earned recognition for being a helpful coworker and a resource for many new trainees starting their careers. I measure my success by how people feel when they are around me. It felt so wonderful when my employer and teammates recognized me for being a kind person who was willing to help others."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"When I organized a fundraiser, and monetarily we were successful, the attendees to the carnival and auction had fun."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This sounds like fun! When offering up 'Tell me about a time' answers, it's best if you can expand on your details. Try using the STAR framework to organize your response (Situation, Task, Action, Result).
Behavioral
4. Tell me about a time you felt uncomfortable or unprepared in your job.
The Goal
The interviewer wants to know how you react when you feel unprepared in the workplace or find yourself outside of your comfort zone. The goal of your response is to provide evidence of your ability to overcome potentially distressing or awkward situations.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving an answer that makes it seem like you blame others or shirk responsibility when you feel unprepared or uncomfortable. Instead, show the interviewer that you take accountability for your success.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The interviewer is asking you to be a storyteller. You can 'talk about a time when...' by forming a brief story using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling and memorable response.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"(Situation) A few years ago, I joined Company XYZ as their newest Inside Sales Rep. I was very excited for this opportunity, but on my first day, it became apparent that the company had not prepared for my first day. I did not have an assigned desk, an email address, or training materials. (Task) Rather than panic and quit or feel discouraged, I decided to take control of the situation. (Action) I found some training manuals online and made a place in the employee lounge. I let my supervisor know that I would do what I could from there until my desk and tech were ready for me. (Result) I made the best of an awkward situation! I had a very successful start because of my willingness to take control of my onboarding. I even earned top rep status within my first 60 days."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"(Situation) I felt very uncomfortable in my first internship. I was new and largely unaware of how challenging the placement would be. This newness and naivete made me an outsider in the office pretty quickly. (Task) Rather than keeping my head down, I decided to make the best of the situation and learn everything I could. (Action) I asked to shadow a senior team member for my first two weeks. I wrote down pages of notes, soaking in everything this person said and did. (Result) By the final week of my internship, I had a newfound confidence and many new professional strengths that benefitted me in my final year of university."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"In my previous role we sold a liquid thickener that had specific guidelines on how to mix, the guidelines changed worldwide and the supply of new materials was delayed with the new guidelines. I had a lot of training to do across one of my hospitals who were depending on this new material.
So I went back to our marketeer and requested an electric copy of the new materials that I could showcase to this customer in this big account. They agreed and as a result, I was able to deliver training with electronic copies and succeeded in my support to the customer."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good! The answer shows your problem-solving skills and ability to prepare in the face of adversity. Good work!
Accomplishment
5. What is the kindest thing a boss has ever said to you? How did the compliment make you feel, and did you agree with the praise?
The Goal
The interviewer wants to know if you can accept positive feedback. They also want to hear about your most significant strengths from the perspective of a former employer. The first goal of your response is to show that you are appropriately humble, coachable, and responsive to positive praise. The second goal of your answer is to highlight a compliment focused on a specific strength that you know is important to this role.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid sounding too modest or humble when you respond. Remember - the interviewer wants to know if you are the type of person capable of seeing your strengths. It's good to be a humble person, but it's also essential to graciously accept people's kind words about you and your work ethic.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
This question is another way for the interviewer to discover your greatest strengths. Since this question aims to find out the best qualities that others see in you, be prepared to talk about a compliment that spotlights a skill or strength that you know is important for the hiring company to see in their next hire.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I recently completed a client project one week ahead of schedule. My client was so impressed that they wrote me a glowing review online that my company published on its website. The review discussed my prompt communication, phone and email etiquette, and strong organization and time management skills. I agreed with the praise, and it felt wonderful to have my hard work recognized. It can be hard for me to accept compliments at times. I am a naturally humble person; however, it does feel nice to earn verbal recognition for a job well done."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"The nicest thing a boss has ever said to me was that they could wholeheartedly trust me to do my work autonomously. I did agree with the praise. I am a very focused individual. I take pride in everything I do, whether the task is large or small. This compliment meant a lot to me and motivated me to continue delivering my utmost work, even when nobody was around to see the effort."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"The President of my division asked me to join a team that only myself and one other sales rep would be on. He said that the way I conduct myself, and my ability to think objectively and strategically would be a huge value to have on the team. This felt very good to hear and made me feel that my hard work was paying off."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
What an awesome compliment that must have been! This speaks a lot to your character. Well done.
Behavioral
6. Do you consider yourself a quick thinker? Tell me about a time your quick thinking saved the day.
The Goal
The interviewer wants to know if you consider yourself alert and agile, ready to solve problems actively. The goal of your response is to provide the interviewer with evidence of your ability to think quickly and jump into action when a situation calls for a speedy solution.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a vague response that fails to provide a memorable example of your ability to think and respond to challenges nimbly. For instance, instead of just saying, 'Yes, I do consider myself a quick thinker,' you could say, 'Yes, I do consider myself a quick thinker. Just last week, I...' Then, tell a story that provides evidence of your acuteness in the workplace.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Someone who is a quick thinker will:
- Rapidly pick up on new ideas
- Be fast and feel more natural to train
- Be able to process large amounts of information more rapidly than most
- Look at potential solutions rather than dwell on problems or roadblocks
Take some time to consider if these traits describe you. Then, think of a time you showcased your ability to think on the spot. Play the role of a storyteller when you respond. Take the interviewer through the situation, your actions, and the positive impact of your solution. This approach will help the interviewer picture you succeeding in the hiring company's environment.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I consider myself a quick thinker because I can process information quickly while reverse engineering a problem, getting straight to a few potential solutions. I'm not particularly eager to dwell on problems, so I have trained myself to focus on what I can do at the moment to solve a problem. One example of my quick thinking was when a customer called in to cancel their order. I am not in sales, but our sales rep was out for the day, and I was confident that I could save the customer's loyalty. I started a conversation with the customer and asked what we could have done differently. I smoothed over the miscommunication through a series of questions and getting to know the core of their grievance. My quick thinking stopped the client from taking their business to our competitor, ensuring that we retained their valuable account."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Yes, I consider myself to be a quick thinker. However, this is a trait that I have actively worked to improve. For instance, I recently read the book Blink: The Power of Thinking Without Thinking by Malcolm Gladwell. This book introduced me to many amazing techniques to boost my ability to think quickly. Last week, I encountered a challenging situation where I had three assignments due on the same day as a final exam. The methods I learned in Gladwell's book saved the day. As I studied for my final exam, I utilized my newfound mental processes to think rapidly and categorize the most important data. This approach allowed me to absorb my learnings while ensuring that I maintained a productive balance between tasks and the information that I stored."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"During an assessment of a patient, I knew something was off. He looked altered and much worse than the day before. A doctor urged me to transfuse him and did not come by to even assess the patient. I knew this was something more, so I elevated it to my charge nurse. We ultimately got a specialized doctor to assess the patient, who determined that the patient needed emergency surgery."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wow- your diligence and observance likely saved a life. This is a very important example of your quick thinking. Are you aware of the outcome for this patient? If so, it may be nice to discuss the final result as well.
Compatibility
7. Do you consider yourself to be direct and forthright with others?
The Goal
The interviewer wants to know that you are straightforward yet genuine in your communication. The goal of your response is to show that you are thoughtful when you interact with others. Show the interviewer that you can be sincere and honest, even when facing potentially sensitive or delicate situations.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid providing an answer that makes it seem like you are aggressive or combative in the workplace. For instance, instead of saying, 'I have no problem approaching someone directly when a problem arises,' consider saying, 'When I notice a concern or potential issue, I will approach the situation promptly and with care.'
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Being a forthright person means you are honest, sincere, and direct. It means that you provide timely responses, offer helpful and prompt direction, and provide thoughtful feedback without hesitation. Rather than only discussing your personality traits, consider also providing an example of how you communicate in the workplace.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Yes, I do consider myself to be direct with others. The most professional and respectful thing I can do is get to the point in a considerate way. I never sugarcoat a challenging situation; however, I approach conversations believing that everyone has the best intentions. One example of being direct is when one of my employees delivers a report with errors. I will approach them and say, 'There are errors in your report. I would appreciate you fixing these by the end of the day.' By doing so, I address the issue while being direct about the resubmission deadline."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Part of being direct is sticking to the facts when discussing a situation. If there is a concern with my work, I appreciate my boss approaching me promptly and outlining what needs repair. As a recent university graduate, I had many opportunities to be direct and give feedback to fellow students during group projects. I would confidently bring up any potential issues or concerns and then openly brainstorm solutions with the group members to fix the issues collectively. I learned a lot about being a contributing team member and look forward to applying these skills in this role with Company ABC."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Yes, I believe that being direct and transparent is the only way to be. I help coach multiple sales reps at my company, and one time one of the reps came to me with a scenario in which they thought they had the perfect solution. They were excited about it, but I knew, based on my experience, that their solution would not work and had to tell them and let them know what their best option was."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's good that you were direct and took the opportunity to coach this person. Can you dive into the details of what you said/how you delivered the message?
Behavioral
8. Tell me about a time you provided honest feedback to a coworker.
The Goal
Giving honest feedback is an art form, and the interviewer would like to know you are capable of doing so. The goal of your response is to show the interviewer that you understand what honest feedback sounds like and how it's best delivered.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving an answer that makes it seem like you are uncomfortable providing feedback to others. Instead, show the interviewer that you understand how to provide appropriate and helpful feedback. Research a variety of feedback frameworks and find a methodology that works for you.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The interviewer is asking you to be a storyteller. Form a brief story-based answer using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a noteworthy response.
Remember to mention any training you have received on giving appropriate feedback. Perhaps you took a workshop or read a book on the topic. If you use a particular feedback methodology, be sure to share the details of your approach.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"When providing feedback, I like to use the 3x3 method, which I learned from my first management position. With this method, I offer three strengths and three potential areas for development. (Situation & Task) For instance, while working as a Team Leader with Company XYZ, I had a team member who was often late to work or would call in sick. (Action) I let her know that she was well-liked by her coworkers. I told her that our clients complimented her customer service skills and that I appreciated her willingness to help new hires. Then, I proceeded to let her know that her team felt disappointed and hurt and lost trust in her whenever she would call in sick, leave early, or show up late to her shift. Together we worked on a 30-day attendance plan. (Result) As a result, her reliability improved. Although her attendance was not perfect, it significantly improved."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"(Situation) A few years ago, I had a coworker who made me feel uncomfortable by rushing my tasks, looking over my shoulder, and criticizing the speed at which I worked. (Task) I was new to my career and felt hesitant to speak up. However, I knew that I was responsible for my job satisfaction. (Action) I approached them privately and reminded them that this was my first office job out of university and that I was still learning the role. I told them that their behavior made me uncomfortable and only worsened my productivity. (Result) As a result of my honest feedback, they apologized and committed to showing me their methods for time management. Because I was honest and forward, we were able to find a harmonious way to work together."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I sat with a peer after a performance discussion and asked if I could provide him feedback, he welcomed it. I gave him my comments and my reasoning for it. He understood where I was coming from. The next time we were in a discussion for a similar situation, he asked me afterward if he had been better."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Most people will appreciate the honest feedback, but you mentioned a key component here, which is first asking permission to provide the feedback. You show strong professional courtesy. Nicely done!
Scenario
9. Have you ever put your professional work ahead of your personal life?
The Goal
The interviewer wants to understand the balance between your professional and personal life. The goal of your response is to show the interviewer that you bring loyalty to your work and professional accountabilities while also maintaining a sense of harmony and avoiding burnout.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid responding in a way that makes you seem like a workaholic. The workaholic mentality is an unhealthy practice that leads to burnout and high employee turnover. For that reason, being a workaholic is no longer a selling factor for mindful employers. Instead, show the interviewer that you work hard and are flexible with your time when needed.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Be prepared to define what professional/personal balance means to you. Some people find it very natural to put their professional goals ahead of their personal life. Others may view their professional career as the means to build their ideal personal life. When you respond, be true to yourself and answer in a way you can commit to, should you be hired.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Yes, I have. My career is very important to me, and I have worked hard to build a solid, successful trajectory. For example, I work late two to three days per week, responding to clients or reaching a deadline. On these days, I put my personal life aside for a short time to reach my work-related goals. That said, I avoid causing an imbalance between my professional work and personal life."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I am new to my career and fully prepared to put my work ahead of my personal life for the next few years. I want to build a stellar career and be a reliable and dedicated employee. I will work late or take work home when needed. I will keep my device on silent during the day so that personal matters do not distract me at work. Most of all, I will remain organized in both my personal and professional life so that personal issues do not creep it my workday."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Frequently as I am in the office for long hours and on weekends. However, I have managed to be off the phone in the evenings when I am home and on days off."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good! Your response shows that you strive to achieve balance while also being dedicated and committed to the needs of your company.
Performance
10. How do you keep track of your day-to-day tasks and activities?
The Goal
The interviewer wants evidence that you prioritize productivity and organization. The goal of your response is to describe how your time management and task prioritization skills align with the hiring company's expectations.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a response that alludes to you being a disorganized person. It might be tempting to make a self-deprecating statement like, 'Oh, if only I could stay on track every day!' Instead, show confidence in your focus and be ready to provide specific details of your methods for staying organized and productive.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
This question is an excellent opportunity to discuss the tools you use to keep your day on track. Some of the most common tools used in the workplace include CRMs like Salesforce, Oracle, or HubSpot. You might also use Trello, Asana, or Basecamp project management tools. Perhaps you use an app like Evernote or pay for a service such as Monday. Maybe you take an old-school approach and keep notes and to-do lists in a notebook or ReMarkable device that you carry with you everywhere. Whatever your method, be ready to take the interviewer through your strategy for maximizing time and keeping yourself organized.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I have always been a highly organized person, and I like to keep track of my tasks in a variety of ways. Once I have decided which tasks are most urgent, I divide them into micro-tasks into a project management application called Asana. As I complete each task, I gain the satisfaction of crossing them off the app, similar to a to-do list. I do not consider my day complete until all of my tasks are complete for that day."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Traditionally, I am a paper and pen person, which means that I keep nearly everything I need to know and do in my notebook. To become more up-to-date, I have started to use a platform called Monday. It's a visual tool that helps manage my workflow. It's been a wonderful help so far, and I haven't missed a deadline or overlooked a task since I started using it!"
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I have always been a highly organized individual. I like to keep track of my tasks in a variety of ways. Once I have decided which tasks are most urgent, I will break them down into small-tasks in a project management application called Trello. It allows me to structure my tasks in order of priority to be completed. I gain satisfaction in crossing off completed tasks like a to-do-list. I do not consider my day complete until I have crossed off all my assigned tasks for the day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Again, good use of the MQ framework. You make mention of Trello, which is very specific and exactly the details an interviewer would be looking for. Excellent job taking the interviewer through your day and your process.
Behavioral
11. Would you prefer to earn a set salary or be offered uncapped pay based on performance?
The Goal
The interviewer wants to uncover a blend of behavioral, motivational, and job satisfaction-related factors. The goal of your response is to express to the interviewer how you are best motivated when it comes to your compensation. There is no right or wrong answer, so be honest about your preference when responding to this question.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid making your response all about money and getting stuck in the weeds about your salary. The interviewer isn't asking what you want to be paid. Instead, they are asking how you prefer to earn compensation in a potentially hypothetical scenario.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
At first, this question may not seem like a behavioral-based inquiry, but look closer. The interviewer is asking about your motivations. If you have worked in a highly commission-based role in the past, you know that it takes a considerable amount of focus, competitiveness, and tenacity to succeed. Often, commission-based positions do not cap your pay, meaning the reward can be much higher than an opportunity with a set salary. If you prefer to work on a fixed salary, this could indicate to the interviewer that you value stability and consistency. Rather than being highly competitive, your job satisfaction might come from other factors like teamwork and job security.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I have worked in commission-based roles in the past with no base salary, but my potential commission earnings were uncapped. I loved it! With this pay structure, I felt very in control of my earnings and found it exciting and motivating at the same time. I thrived in this environment and would certainly do it again."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I am a very structured and analytical person, and I do best when I know what to expect. I prefer a set salary so that I can focus on doing my job very well rather than continually tracking my commissions and earnings."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I prefer a set salary with a bonus based on real achievable performance metrics attainable within the purview of the position."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your desired compensation structure is very clear - well done. Next, consider further explaining your motivation behind this type of pay structure.
Discovery
12. What does integrity mean to you?
The Goal
The interviewer wants evidence that you value the qualities of honesty and integrity. The goal of your response is to showcase your moral integrity by describing what integrity means to you. Assure the interviewer that you will bring integrity to your work if hired for the job.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid an overinflated response that comes across as a philosophical lesson. The interviewer is looking for evidence of your professional integrity, not that of everyone else. For this reason, it's best to stick to the facts behind your moral character rather than attempt to start a deep, profound conversation about society, corporations, and integrity.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The formal meaning of integrity is 'the quality of being honest and having strong moral and ethical principles.' The way you express integrity will show the interviewer whether or not your qualities align with those of the hiring company. Before your interview, review the company's values and mission and incorporate a couple of those key phrases or words into your response.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Integrity means standing above the rest in actions, words, and example. As a leader, I should be the hardest working on the team while setting an aspirational standard for my team members. For this reason, I work hard to ensure that integrity is the foundation of everything that I do. For instance, I arrive on time, stay late, and am reliable. My communication is clear, expectations are fair, and I allow people room to learn from their mistakes."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Integrity means doing the right thing, even when nobody will notice or there is no recognition to earn. I work hard to show integrity in my professional and personal life. When it comes to having integrity in the workplace, I am honest, transparent, dedicated to my work, and uphold the core values of my company at all times."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Doing the right thing versus being right. My leader wanted to terminate the employment of a peer who had over eight years of tenure. There were no documented performance discussions on file. I did not support a termination without a remedy. I provided a different solution that provided the desired outcome, but the departing incumbent was thankful and appreciative of the steps I had taken to be respectful."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It seems you have a thorough approach that is 'for the people' while also protecting the company for which you work. Your definition of integrity is spot on!
Behavioral
13. Give an example of a time you showed integrity on the job or in your personal life.
The Goal
Integrity means 'being honest and having strong moral principles.' The interviewer wants to see how you exercise integrity in your work and personal life. The goal of your response is to give a brief example of a time you exercised integrity.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid making over-inflated statements such as, 'I do the right thing 100% of the time.' Everyone has flaws, and the interviewer isn't looking for moral perfection. They are, however, looking for a story-based example of your integrity in action.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The interviewer is asking you to be a storyteller. You can 'give an example of a time when...' by forming a brief story using the STAR method. STAR is an acronym for Situation, Task, Action, Result. This framework will ensure that you provide the interviewer with the best information and detail to form a memorable answer. Be sure to include details, such as why you chose to do the right thing and how it made you feel to display the quality of integrity.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I aim to show integrity in all that I do, whether or not anyone sees me make the right decision. (Situation) For instance, at Company XYZ, I had a client who incurred charges for their order for six months. Nobody else on the team seemed to have noticed the error. (Task) I could have let it go and kept collecting a commission on the double charges; however, that is not an act of integrity. (Action) Instead, I brought the matter to our accounting department. (Result) Accounting credited my client's account with the overage. Shortly after, the client sent me an email thanking me for my honesty and diligence. It felt wonderful to do the right thing."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"To have integrity is to do the right thing, even when nobody is watching. (Situation) When I was in university, I received a higher grade on my transcript than I earned. (Task) I value integrity, so I immediately knew I needed to be honest about the error. I was determined to start my career off right - through complete honesty. (Action) I brought the typo to the attention of my administrator, who then had the grade reversed. (Result) I could have taken credit, but I didn't earn that grade. My school was very thankful for my honesty, and I even received a note of thanks from the Dean."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I aim to have integrity in all that I do, whether anyone sees me make the right decision or not. For instance, I recently had a patient with an in-network insurance benefit for hearing aids. As an out-of-network provider, I knew he could get them for a better price elsewhere. He was so appreciative of my honesty and information that he ended up buying the hearing aids from our practice anyway. My integrity is important to me, especially as I expect those around me to be honest and trustworthy."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Excellent answer! You have provided a strong example of how you have exercised integrity in your career. However, be sure to answer the full question by also providing an example of a time you showed integrity in your personal life. This will reassure the interviewer that you are honest and have strong moral principles.
Diligence
14. Walk me through your morning routine.
The Goal
The interviewer wants to learn more about your work style, daily habits, and routine. The goal of your response is to show the interviewer that you have a strong level of personal accountability, structure, and discipline, which translates to productive work-related habits.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving the impression that you do not have structure to your day. You may also want to avoid sounding too rigid. Instead, show a healthy balance between planning and a willingness to shift your routine when needed.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Take a couple of minutes to walk the interviewer through your morning routine, showing that you have structure and goals. It's perfectly fine to have flexibility in your routine. However, the interviewer wants to see that you have a solid level of discipline that will carry into your workday. At the end of your response, be sure to highlight how your morning routine contributes to your work performance and productivity.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I begin mapping out my day the night before, ensuring that I have my suit pressed and ready for the workday. I also like to make sure my house is clean before going to bed. This way, I feel fresh and never overwhelmed when I wake up. I love listening to podcasts on life, business, and finance, so I will listen to a podcast while I shower and get ready. During my commute, I listen to a book on Audible or music to put me in a great mood for the day. Once I arrive at the office, I take about 30 minutes to plan my tasks and set some intentions for my day. For instance, an intention could be to do 50 cold calls that day. I am a very structured individual, and I value having a plan for each day."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I like to get up at the same time every day, always before the sun is up. If I rise after the sun, I tend to feel behind in my day. I review what needs accomplishing for the day, have a quick workout, and then get ready for work. I like to listen to energetic music or a motivational podcast while I get ready. I take public transit to work, so I am sure to arrive at the train early to avoid any surprises with my timing into the office. I take that time to begin returning emails and completing smaller tasks. By the time I arrive to work, I am ready to take on my higher-priority responsibilities."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Once I get in, I review my task list to see if priorities have changed. On my way to the office, if I pass by work areas, I say hello to everyone. In my office, I say hello to my team and ask if there is anything they need and anything I need to bring up at the daily meeting. I check for urgent voicemails, and I head up for the daily meeting. I come back and brief the team concerning the day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You sound highly organized and composed. A very good response that is easy to follow.
Leadership
15. When a leadership opportunity presents itself, are you excited to jump in, or do you feel nervous?
The Goal
The interviewer wants to see that you have the courage to jump into an unexpected leadership opportunity, even if you feel nervous. The goal of your response is to give the interviewer a clear idea of the way you approach opportunities to lead. Show the interviewer that you have the potential and desire to influence your co-workers positively.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid focusing on your lack of leadership experience. Most hiring companies look for leadership competency in candidates, no matter how entry-level the job title. Even if you are new to your career or have not yet reached a formal leadership position, you can still showcase your natural leadership qualities. Consider speaking about how you act as a leader in group projects at school or while playing a sport.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Be prepared to highlight the leadership characteristics you have. These qualities might include being a clear communicator, showing empathy to others, setting thoughtful goals, or having the courage to speak up when others may not.
If possible, talk about when you took on a leadership role regardless of feeling excited or nervous. You can use the STAR framework (Situation, Task, Action, Result) to form your story-based example.
If you do not have a specific example of a time when you took on the role of a leader, consider discussing the ways you actively improve your leadership skills. Perhaps you read books on leadership, listen to podcasts from thought leaders, or engage a mentor to develop your leadership abilities.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"When a leadership opportunity presents itself, I am excited to jump in. I often listen to interviews with motivational business leaders such as Ed Mylett and Warren Buffet, where I learn a great deal about active leadership and integrity. As a result, I have learned to be a confident leader, whether in a formal setting or when an unexpected opportunity arises. (Situation) For example, when I worked for Company XYZ, my manager would travel a lot as she was responsible for three business units globally. (Task) I became the unofficial manager when she was away. Team members would come to me when a customer issue needed resolving, a sale needed closing, and even when a piece of tech needed troubleshooting. (Action) I readily took on the responsibility and made myself available for any questions or any roadblocks they faced. (Result) This situation taught me more about teamwork, communication, and task prioritization. (Closing Statement) When you hire me, you will see that I am an outgoing and confident person, and leadership comes naturally to me."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I used to feel nervous when a leadership opportunity arose. However, today, I am much more confident and usually excited to jump in and lead. While attending university, I was part of many group projects. I would naturally fall into a leadership role within the group more than half the time. I believe this is because I am an active listener. I am also highly organized and easy to approach. I enjoyed being viewed as a leader and look forward to more opportunities for leadership in the future. To prepare for leadership in my career, I have been reading leadership books such as 'Good to Great,' by Jim Collins."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Excited, every leadership opportunity is a chance to develop and create new skill sets professionally. My supervisor recently sent an email to the team with a list of who has completed the necessary number of projects this year to meet our year-end performance objectives. Teams are subdivided by region, and I noticed that one person on my team hadn't met her goal yet. I met with her and volunteered to help her work on her projects to reach her goals."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This example of jumping in as a leader and mentor are fantastic! Your answer has a lot of energy behind it, which is great.
Job Satisfaction
16. What motivates you the most in your current role?
The Goal
The interviewer wants to know what keeps you excited in your current or most recent job. The goal of your response is to highlight the responsibilities that make you feel the most enthusiastic. This way, the hiring company can assess if the job will excite you long-term.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid speaking negatively about your current or most recent role. If 'nothing' motivated you, the interviewer might get the impression that you focus primarily on the negative. Instead, consider even a small part of your role that makes you feel happy or proud, such as learning a new skill that you are ready to take into your next opportunity.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Situations that keep you motivated at work could include:
- Learning new skills
- Coaching others
- Exceeding targets
- Troubleshooting complex problems
- Coming up with creative solutions
The interviewer needs to see your enthusiasm for what you do, and one of the best ways to express this is by providing a specific example of your motivation in action. Consider telling a brief story around your most significant motivating factor. Then, connect these motivating factors to the new job opportunity.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I feel motivated when I have the opportunity to help others. This year, Company XYZ asked me to assist in a new training program for our outside sales reps. I helped our new hires feel comfortable and learn about our products and taught them how to cold call and prospect effectively. It felt wonderful to see these individuals flourish and find great success in the weeks after their training was complete. When I saw your job posting for an Assistant Training Manager and read that much of the role is training and coaching new hires, I knew I needed to apply."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"When I meet and exceed my goals and targets, I become incredibly motivated. I love to make a plan, put it into action, and then reap the rewards. For instance, last month, I exceeded my sales goals by 25%. As a result, I earned a spot in the top three Customer Service Reps out of 200 company-wide. The feeling was so rewarding that it motivated me to do even better this month. I was excited to hear that your organization offers clear performance targets with a strong incentive program for team members who exceed their targets."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I honestly love meeting new people, teaching, learning, and the excitement a new sale gives, as I see the opportunity for increased potential in the future. I currently do this on a regular basis and believe this position gives the opportunity for all the above."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you're naturally motivated by a lot of aspects of your current work!
Job Satisfaction
17. Name for me one task in your current job that you wish you could perform more often.
The Goal
The interviewer asks this question to determine if the tasks of this open job opportunity match what you enjoy doing the most. The goal of your response is to show the interviewer that there is a strong connection between the tasks you enjoy doing the most and the tasks you'll be doing in this new role.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid speaking negatively about your current or most recent role. If nothing about your job felt exciting for you, the interviewer might get the impression that you focus primarily on the negative. Instead, consider a small task you enjoy and want to do more often in your next job opportunity.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The task you want to perform more often is likely one you perform well. After all, most of us prefer to do the things we are good at. Think about your favorite moments at work and consider the tasks you find yourself accountable for during those times.
Maybe you love being on the phone with customers, helping them solve product-related issues. Perhaps you most enjoy training a coworker on the company's new software update. Or, maybe giving outstanding stakeholder presentations brings you to life!
Whatever your answer, be sure to show enthusiasm for your work. Then, make a connection between the task you enjoy the most and the aligning responsibilities of this new opportunity.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I thoroughly enjoy many tasks in my current role, especially making client site visits. I like to interact with my clients in person and learn how their business operates. This way, I can make better product and service recommendations. I also feel I can be more hands-on and helpful this way. When I read the job description for this new opportunity, I was thrilled to see that on-site visits were a significant part of the weekly accountabilities. The responsibilities of this role align strongly with what I enjoy doing the most."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I love to learn and conduct research. If I could perform one task more often, it would be the database searches and analysis that my current company has me perform in Salesforce. I enjoy taking client information, breaking down trends in customer buying patterns, and presenting the sales team with targeted opportunities. Businesses thrive when they can better understand their customer data and trends, and I take pride in discovering and presenting that research. I look forward to performing even more research and data analysis in this new opportunity with Company XYZ."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I enjoy studying the market trends, looking at the business month's sales performance over the month, year over year. And anticipating what will happen next and therefore making an action plan. In real estate, the action plan is finding the right price to buy or sell a home and writing the best offer."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice! It seems you have a lot of enthusiasm for research, analysis, and market data.
Competency
18. Do you understand what is expected of you in your current role?
The Goal
The interviewer wants assurance that you are focused, disciplined, and accountable for your expected outcomes in the workplace. The goal of your response is to show that you are aware of the impact of your work performance.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid answering in a way that implies you have little direction, focus, or accountability. If you show little awareness of the positive impact you make for your company, the interviewer will see this as a red flag. Instead, display maturity and self-awareness through an understanding of your job expectations.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
The interviewer would like you to take some time to describe your current role and the key expectations placed on you. There is no need to take 10 minutes guiding the interviewer through every detail of your day. However, take a minute to discuss your key responsibilities and what you aim to achieve. Then, make a connection between the expectations of your current role and the expectations of this new job opportunity.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"Yes, I thoroughly understand the expectations of my current position. I perform a significant variety of tasks; however, my key responsibilities include keeping our 15 Customer Service Reps on track with their goals. This means that I am responsible for training and onboarding new hires and taking accountability for the store's sales performance. I communicate with the corporate head office regarding sales numbers, customer returns, stock levels, and inventory discrepancies. Just like in this open opportunity with Company ABC, my current job requires a great deal of attention to detail while expertly juggling multiple priorities."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Yes, I do understand the expectations of my role with Company XYZ. First, I am to be reliable and enthusiastic about the company's mission. I am the first face that our customers see when they come into the office, so I smile, greet them, and make them feel comfortable. Similar to the key responsibilities in this opportunity with Company ABC, I keep the office running smoothly every day, which means answering the phone promptly, supporting our executive team, and responding to email inquiries."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I oversee recruitment, succession planning, performance improvement and management, leadership development, and engagement. I have reengineered our recruitment practices to be more efficient and to seek out the best talent. I created a competency profile so we can better access our current leaders for future progression, and I recently relaunched and facilitated performance improvement - thru effective interaction."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You do a wonderful job bringing your key accomplishments into this response. Well crafted!
Behavioral
19. How do you react when you do not have the materials or equipment needed to perform your work?
The Goal
The interviewer wants to know how you go about meeting expectations, even when your resources may fall short. The goal of your response is to show the interviewer that you are capable of problem-solving and meeting roadblocks with a positive, proactive mindset.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a response that makes it seem like you panic or blame others or the company when you are short on resources to perform your job. Yes, your company must provide you with the support and tools needed to succeed; however, it's also essential that you show resourcefulness and problem-solving abilities.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
You must prove to the interviewer that you are accountable for the outcomes of your work. Throughout your career, you will face challenges in completing tasks and projects. Often, these challenges arise due to resources falling short or materials and tools being unavailable at the precise moment you need them. Discuss in detail how you react to these types of situations.
If you've encountered a scenario like this, whether at work or in school, consider providing a brief story. You can achieve this storytelling approach by using the STAR framework (Situation, Task, Action, Result).
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"When I do not have the resources I need to complete a task or reach a goal, I get creative and work through the issue from the bottom up. Most of all, I am sure to maintain a positive outlook. (Situation) Just last week, one of my favorite statistics resources suddenly went offline. (Task) The situation was intense because I was supposed to turn in my research the following morning. (Action) Instead of panicking and focusing on the inconvenience, I took inventory of the resources I had access to. I completed the research that I could, knowing that I could ask for an extension on the project if needed. (Result) As a result, I remained focused and undistracted, getting as much productive time in as I could, despite the roadblock. (Closing Statement) You will find that I am a resourceful person and can work independently to figure out a situation, even when I may not have a full range of tools or resources."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"When I fall short on resources, I begin by gathering an inventory of the resources I do have. I dig in, discover where the gaps are, and then track down what I need to complete my task. I find resources online, refer to internal company processes, or ask experienced coworkers to help when appropriate. Most importantly, I maintain confidence in myself and rely on my knowledge. It's important to go for it and do the best I can with the resources I have."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I think it is important to understand, when materials aren't available from a company perspective, that there is a valid reason for this and to make sure I am seen as supporting that reason to our customers as opposed to pointing fingers. When materials aren't available I always make sure first of all that I can reassure them that there is a solution in the interim of the current delay. I have offered historically for eg, electronic copies of product literature that they can use. When for example a customer has wanted samples and they haven't been available, I have apologized for and sent them some of my own samples, as I always kept stock in my garage in case there ever was a need."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Ok, good. I might organize this information so that it's as clear as possible to the interviewer. I've given an example below to give you a start.
"It's not unusual for materials or equipment to be in use or unavailable. I understand why not everything is always immediately available and try not to point the finger of blame. Instead, I try to plan ahead and ensure that I have everything I need for a presentation or a meeting in advance so that I don't give the impression that I am unprepared or unprofessional. On the rare occasion when I haven't been prepared with samples, for example, I apologize and ensure that the customer receives them as soon as possible after our meeting."
Job Satisfaction
20. Would this job give you the opportunity to do what you do best every day?
The Goal
The interviewer wants to know if this new opportunity aligns with your motivating factors. The goal of your response is to show the interviewer that you have researched the opportunity and are confident that it's a solid match for your professional goals and values.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid responding in a way that makes it seem like you view this opportunity as 'just another job.' A response like that shows you lack professional direction. Many people leave their job because they no longer find the work fulfilling. For this reason, it's essential to the hiring company that you wholeheartedly believe that this opportunity will allow you to do fulfilling work.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
This question is another way for the interviewer to uncover your genuine interest in the opportunity and why you think it's a good mutual fit. Be honest with the interviewer about how you believe this job will fulfill you. Name specific tasks and responsibilities that you look forward to performing and highlight which parts of the role will be an exciting new challenge for you.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I believe that this role with Company ABC will provide me with the opportunity to utilize the professional skills that I value the most. For instance, I look forward to inputting, tracking, and analyzing data in Software XYZ while also addressing our users' needs. Since I will be spending a significant portion of my day troubleshooting for our customers, my excellence in communication will be well-utilized. I am eager to gain more experience in Software ABC as well, which is an exciting challenge that this role will provide me."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Yes, I wholeheartedly believe this position will allow my greatest competencies to shine while also providing me with the opportunity to learn important new skills. For instance, I bring expertise in inventory management, vendor relationships, and warehouse operations. From my understanding, these skills are most important in this role with Company ABC, and I'm thrilled to say that they are the tasks I enjoy doing the most."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"The position indicates the importance of leveraging relationships to bring together strategies and ideas to manage talent, provide the right and consistent experience to leaders, managers, and support engagement. I build strong relationships with people and, from there, determine how and what is needed to be successful. This "partnership" role would allow me to bring my best every day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Awesome response! You do an excellent job bringing the responsibilities of the job into your answer, showing the interviewer that you have put ample thought into your application and candidacy.
Performance
21. How do you know if you're doing a good job?
The Goal
The interviewer would like to know how active you are when monitoring your work performance. The goal of your response is to provide evidence that you are meaningful in your work and accountable for the results you generate.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid responding in a way that makes it seem like you rarely track your success or progress. Even if you are unhappy in your current work environment, the interviewer shouldn't feel you are 'checked out' of your job. Instead, consider providing a statement like, 'I know I am doing a good job when my co-workers thank me for my contribution and my customers respond positively in their post-service surveys.'
Written by Rachelle Enns on March 16th, 2022
Pro Tip
There are many ways to measure your work performance outside of direct feedback from your boss. Common indicators of a job well-done include:
- Being given promotions or more responsibility at work
- Being offered more autonomy
- Being given more significant customer accounts
- Being offered the opportunity to attend a valuable industry networking event
- Being given continuing education opportunities
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"My current boss is great at giving me praise and feedback regularly. Also, I know I am doing a good job when my company offers me more exposure to our high-profile clients. Only those who put their best foot forward get opportunities to represent the company. When offered a chance to present to a large client, I appreciated the trust that my boss extended to me. It made me want to shine and continue to do my best work."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I know that I am doing my best work when offered more autonomy and when my employer offers me more significant projects. If I were falling behind in my responsibilities, my manager would not give me more tasks. By expanding my responsibilities and giving me more room for independent work, they are showing me that they trust my work ethic and the quality of my deliverables."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I am given more responsibility in the role. Bigger projects, and tasks, with less input from my manager on dealing with them. I know the support would be there if I needed it but this shows that they are confident and trust me to do the work given independently. Also being put forward for promotion. I was put forward for the territory manager role by my manager having only been in the business for a few months demonstrating to me that I had been performing well enough for them to see the potential in me for this job as opposed to hiring a more experienced applicant."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! Being given more responsibility, needing less oversight, and being promoted are all definitely ways to know that you are succeeding within your position. Including the example of your promotion further strengthens your answer. Excellent!
Job Satisfaction
22. How can we encourage your professional development?
The Goal
The interviewer wants to know what type of professional development opportunities you value the most. The goal of your response is to outline the growth opportunities you'd like to be provided in this role and to highlight where you would like these opportunities to take you in your career with the hiring company.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a response that fails to show an interest in continued professional growth. Regardless of your job title or how new or seasoned you are in your career, it's essential to have well-defined goals and ambitions to share with your future employer.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Professional development opportunities can present themselves in courses, workshops, gaining new credentials, collaboration with your superiors, or attending industry-related conferences. These resources help you improve your job performance and lead to new career opportunities. When responding, be as specific as possible regarding the professional development opportunities that capture your interest.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I value the opportunity to grow in my education and industry-based knowledge. For this reason, the best ways to encourage my professional development could be to offer continuing education, meaningful coursework, or even tuition reimbursement opportunities based on my work performance. I appreciate that Company ABC values growth and development, and I am eager to continually improve my work performance with this organization."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I appreciate that Company ABC encourages continued professional development. I am eager to learn and grow through a steady increase in duties and responsibilities. I also value skills-based training opportunities that are followed up with related job assignments, allowing me to apply and develop my new knowledge immediately."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Teach me and/or send me to workshops/classes that benefit my growth in my future position. When I moved from Ky to Indy, I was coming from a strictly salary position to a salary plus commission position which was completely new for me. Luckily, I attended a workshop the following month and became their top-selling trainer and more than doubled what they expected me to do by selling and retaining customers."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do a nice job of clearly outlining what a future employer could do to support your professional growth. To make your answer even stronger, I suggest adding a few specific details, such as what kind of workshop/classes are you hoping to attend in the future?
Diligence
23. What steps have you taken this year to encourage your professional development?
The Goal
The interviewer wants evidence that you have taken responsibility for your career path by being accountable for your personal and professional development. The goal of your response is to take the interviewer through the steps you have actively taken this year to contribute to your professional development.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving an excuse-based response like, 'I have been so busy this year, it's been impossible for me to focus on my professional development.' Yes, you have likely been busy; however, the interviewer wants to hear more about your interest in your growth versus how overworked you feel. Instead, be prepared to talk about even one small thing you do to contribute to your success. Your response doesn't have to be grand. For instance, perhaps you recently listened to a podcast on boosting your communication skills, or maybe you have started to seek out a mentor.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
There are many straightforward ways to take advantage of professional development. These opportunities include:
- Reading books and articles from thought leaders in your industry
- Taking online courses to gain new skills
- Attending industry conferences to grow your network
- Listening to podcasts and audiobooks related to your professional interests
At the end of your response, be sure to spotlight how your professional development initiatives will contribute to your success in this new role.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"At the beginning of each year, I make a plan for what I would like to accomplish in my personal and professional life. This year, my plan included attending two industry conferences and expanding my local network by attending more business commerce meetings. I also enrolled in a course on leadership to learn new ways to boost team productivity through relationship building. I am so glad that I took these initiatives this year as I believe the skills I developed will significantly contribute to my success with Company ABC."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"This year, I have been accepting more responsibilities at work and taking on more tasks without being asked. I committed to perfect attendance at work this year and have been reading more business books in my personal time. I have a list of top 25 leadership books, and I plan to get through the list before the end of the year. So far, I have completed the first eight books and have noticed a boost in my professional performance already!"
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I am continuously looking for ways to improve and to stand out. I have a natural passion for the healthcare industry, and I am fascinated by medical technology. I enjoy listening to medical podcasts, TED talks, and I have enrolled in LinkedIn training courses to improve my skills in leadership further. I also make it a point to volunteer and assist in various projects to learn new networking skills."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a very well-rounded and detailed response. Good for you for continuing to develop yourself!
Diligence
24. How often do you give yourself challenges outside of your comfort zone?
The Goal
The interviewer wants to understand how eager you are to grow in your career and gauge your willingness to go outside of your comfort zone to reach new heights. The goal of your response is to show the interviewer that you have ambition and a desire to try new approaches to achieve success in the workplace.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid answering in a way that makes it sound like you are idle in your professional growth. When we remain overly content with our tasks, our work-life can begin to feel mundane over time. In those instances, it's easy to start feeling unfulfilled. Instead of focusing on the lack of challenges in your current role, show that you are proactive by describing how you actively search for new and exciting challenges.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Employees who commonly face new challenges in the workplace tend to be happier and stay in their jobs longer. Think about the last time you performed a task outside of your comfort zone. Perhaps you helped a coworker reach a deadline, but the initiative required you to learn a new skill. Maybe you volunteered to lead a project when you typically do not take on a team lead position. Whatever your example is, show enthusiasm for growth within your company.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I welcome new challenges, whether they come from me or my employer. The last time I gave myself a challenge outside of my comfort zone was when I committed to doubling my cold calls for an entire month. I wanted to see how the increase in activity could boost my sales numbers. So, rather than making 50 cold calls per week, I made 100 calls, for a total of 400 for the month. My sales numbers nearly doubled, which I found exciting and rewarding. Although this increase meant that I worked late a few days and came into the office early on others, the reward was well worth the sacrifice in the end."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Bravely facing challenges is the fastest way to grow in the workplace, so, although it can be uncomfortable at times, I believe that it's always a rewarding move. I recently volunteered to take on a client most of my coworkers find difficult to please. I decided to do this because I knew it would allow me to learn more about overcoming objections and creating meaningful rapport through solution-based approaches. So far, I was right! I have learned a lot about myself in the process and have grown my critical thinking and problem-solving skills exponentially."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Quite often. Each day brings new challenges, and I am there to be a resource."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Examples are your friend in an interview :) Can you think of a recent situation where you pushed and challenged yourself to learn or experience something new?
Compatibility
25. Do the values of our company align with what you view as important?
The Goal
The interviewer is looking for evidence that you have researched the hiring company before your interview. They also want to see a strong alignment between the company's values and yours. The goal of your response is to show that you have spent time getting to know the company's values then make a clear connection between those values and how you operate in your personal and professional life.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid simply memorizing the hiring company's values and reciting them back to the interviewer. Instead, spend time absorbing what the company's values mean and consider how you emulate those values in your life. This way, your response will feel genuine and thoughtful.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Most companies will have their core values available on their website. You must know and understand the company's values to make a strong alignment statement. When responding, be sure to include specific examples of how you actively live those values.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I conducted a great deal of research on Company ABC before coming here today. I appreciate that the organization's values include excellence in customer service and transparency in pricing. What stands out most to me is the company's commitment to Diversity, Equity, and Inclusion efforts. I was impressed after reading the letter from your CEO, published on the company website. Her words felt genuine. I consider myself a sincere person who welcomes those different from me. I take every new experience and treat it as an opportunity to learn and make meaningful connections."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I appreciate how proud Company ABC is of its values - to treat everyone with kindness and to deliver above customer expectations every time. These values align closely with those I have set for myself in my professional career. I am mindful to extend kindness to others, even in difficult situations where it might be easier to act selfishly. I am also customer-centric. Without exceptional service standards, a business is purely transactional. Relationships are most important to me in my personal and professional life. As you can see, there is a lot of overlap between the company values and my own, which makes me very excited to work and grow here."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Stryker's mission - Together with our customers, we are driven to make healthcare better.
This ethos aligns with my core values as I will gain the ability to provide a solution that will improve the health and well being of patients and caregivers. The main components of the company are integrity, accountability, people, and performance, all of which I regard highly in my personality."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent work, bringing in the company mission and matching this with your own core values. Well done!
Leadership
26. How do you gain buy-in from your co-workers when it comes to delivering quality work?
The Goal
The interviewer wants to understand the actions you would take if your co-workers were failing to deliver high-quality work. They also want to know if you prioritize getting the job done right, setting an excellent example for others, and encouraging your teammates to deliver their best work. The goal of your response is to showcase your work ethic and your leadership skills.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid providing an answer that makes it seem like you bring minimal persuasion to team-based scenarios. Even if you are new to your career, you can still influence others to do their best in the workplace.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
It's been said that we are only as strong as the weakest members of our team. When responding, show the interviewer that you have the power of persuasion, allowing you to encourage your co-workers to deliver the best possible work. Some ways that you might collect buy-in in a team-based environment include:
- Generating excitement around the project and overall goal
- Showing your co-workers the value of a job well done
- Inspiring your co-workers by connecting their professional desires with the overall vision
Consider the 'golden circle' concept by author Simon Sinek. This concept can help you be a persuasive leader who focuses on the 'why' of what you do, rather than the 'what' and the 'how.'
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"If I encounter an underperforming co-worker, I respectfully approach them and start a conversation to learn more about their professional goals. I like to use the today/tomorrow framework to encourage a conversation around goal-setting and inspiring others. I gain buy-in with questions like, 'Where are we today, and where do we want to be tomorrow?' Sometimes when a co-worker feels unmotivated to deliver quality work, it's because their responsibilities do not play to their greatest strengths and talents. If this is the case, I work to ensure that the individual gets more opportunities to do what they do best, which sets them up for success and motivates them to be a team player and high-performer."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I ask for feedback on my performance before judging the performance of my co-workers. Perhaps I need to make corrections in my work before my co-worker can deliver their best in return. I will ask my team if there is any need to clarify expectations or re-frame the project mission. By looking internally first, I show a willingness to lead by example. I find that this approach gets people excited to work with me and inspires them to be a self-aware team player."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I allow my coworkers to be involved in the process. That way, everyone will feel included and produce quality work."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Can you give an example of a time when you did this? Remember, Gallup interviews are meant to look for personality and skill, so the more examples you can offer, the better your answers will be received.
Teamwork
27. Do you have a best friend at work? Is it important for you to have close friendships within the workplace?
The Goal
The interviewer wants to learn more about your connections in the workplace. The goal of your response is to show the interviewer that you will add to the company culture and that you understand the benefits of mutual trust and friendship in a business environment.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid responding in a way that sounds like you do not require any workplace camaraderie. Even if you are a highly independent individual who prefers to work solo, it's still helpful to have social connections in the workplace. Show a balance by expressing your independence along with your understanding of the importance of workplace relationships.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Studies show that having friends at work is critical to an employee's overall success. Having a friend at work can significantly reduce stress and increase feelings of happiness, which, in turn, boosts employee tenure. Reportedly, more than half of all men and women have workplace friendships.
If you do not see the need for this type of close connection at work, be sure to have a compelling reason why you feel this way. Remember - it's still important to express your ability to be friendly with your coworkers.
If you see the need for close connections in the workplace, take a moment to paint a picture for the interviewer by telling them about your most valued workplace friendships.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I have a handful of wonderful friendships at work. I believe in the importance of making meaningful connections in the workplace because this can boost morale and reduce stress. When I experience an event in the workplace, be it a challenge, a promotion, or a notable win, I love that I can share the news with someone else who understands what I am going through."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"Although I have not made a best-friend connection at work, I would love to experience that level of camaraderie in the workplace. I can see how workplace friendships significantly benefit employees and the company. I am always very friendly with my co-workers and love sharing ideas and celebrating wins. It is important to me that I make connections to build mutual trust and boost morale."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"In the role of HR - it is not easy to have a best friend, as you need to appear neutral. That said, I do form close relationships with my peers, my supervisor, and my leaders. I also form connections with as many associates as possible, so when I see them, I call them by name, I can ask them about their family, their vacation and their hobbies. I like to establish camaraderie with an assortment of associates."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You show a good professional balance in your answer. Very wise to remain neutral in an HR role :)
Adaptability
28. When you think about joining a new company, are you nervous about meeting new people, or is this an exciting thought for you?
The Goal
The interviewer wants you to reflect on your personality and share your feelings about joining a new organization. The goal of your response is to show your confidence in making a career change and express what you will need to feel comfortable during the transition.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving an unbalanced response. If you respond in a way that seems far too apprehensive, the interviewer might feel that you are not ready for this career transition. On the other hand, if you respond in a way that shows zero trepidation, the interviewer might feel that you are being careless about your career change. Strike a balance in your response by showing thoughtfulness about your first day, explaining what excites you, and expressing any questions you may have about the transition.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
Joining a new company can be scary. Some of the biggest hesitations or fears can stem from giving notice to your current employer, potentially failing at your new job, or feeling alone and uncomfortable among a sea of strangers. If you are highly outgoing, you may not feel these hesitations as strongly as someone shy or more introverted.
When you answer this question, the interviewer should gain a solid understanding of your willingness to make a career change. Your answer should help the company understand the best way to approach your onboarding. For instance, if you are somewhat nervous about meeting new people, the hiring company might consider onboarding you in a more 1:1 environment versus introducing you to the entire team during a company-wide meeting.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I am an outgoing natural leader who embraces change. Although I am not nervous when I think about joining a new company, I am realistic in my belief that the anticipation of change can impact me at first. Initial nerves aside, I thoroughly enjoy meeting new people, hearing about their passions, and learning how we can collaborate to make the greatest impact. Joining Company ABC will be an exciting transition, and I am eager to get to know your talented team members."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I have had similar experiences in the past, like joining a new high school, attending my first day of university, and even walking into a large office on the first day of my internship. I tend to be a touch shy at first but can quickly push through the nerves and make meaningful connections. I know that Company ABC would ensure I feel comfortable on my first day. You have taken a friendly and relaxed approach throughout the interview process, and I thank you for being so accommodating and easy to speak with."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"Both. I'm nervous because I do not know anyone. However, I'm excited to learn; I am excited to be involved. I am excited to participate. I am very grateful for this opportunity and look forward to getting to know the team."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It seems you are highly personable, enthusiastic, and also confident. This answer has a nice balance and allows the interviewer to know your personality a bit further.
Discovery
29. On a scale of 1-5, with 5 being the happiest, how happy are you as a person?
The Goal
The interviewer wants to know more about what makes you happy in your personal and professional life. The goal of your response is to discuss what makes you feel most satisfied right now while making a connection between your happiness and the fulfillment you'd like to experience in this new job opportunity.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid responding with a primarily negative tone or providing too much information. This question is not an opportunity for you to dive into the details of what you dislike about your current job or the hardships of your situation. If there is room for improvement in your happiness level, you can be honest. However, be sure to take the time to outline the actions you are taking to ensure your life becomes happier and more fulfilling.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
It may seem odd for a potential employer to ask about your happiness. However, mindful hiring companies understand that happy people adjust to their work better and are more productive. Happy people also stay in their jobs longer. This tenure is because they feel connected and fulfilled inside and outside the work environment. When responding, be sure to describe the factors that fulfill you and explain why you find these factors so crucial to your overall happiness.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"There is always room for improvement; however, I do consider myself as fulfilled. This fulfillment is why I would rank myself as a 4 out of 5 on the happiness scale. I make sure to look at the positive side of a situation as often as possible. I take the time to give back to myself through exercise and good nutrition. I also have close, meaningful relationships outside and inside work, which is an important contributor to my happiness."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I would rank my level of happiness as a 4 out of 5 right now. I love life; however, I have a healthy level of discontent as I find a fulfilling career path since graduating from university. I have plenty of things to be thankful for and make a habit of practicing gratitude daily."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I would say I am a 4 in general. I love feeling like I have accomplished or finished a task, helped someone, and answered a needed question. It is why I stay late or work weekends. I also love coming home to my dogs and seeing how happy they are to see me."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great answer! It's nice how you dove into various things that are making you happy right now.
Discovery
30. Do you consider yourself an overachiever? Why or why not?
The Goal
The interviewer wants to know if you resonate with being an overachiever. Overachieving can lead to fast-tracked success in your personal and professional life; however, it's also a fast way to experience burnout. The goal of your response is to assure the interviewer that you are a focused professional, ready to make an impact while also maintaining a healthy balance between work and rest.
Written by Rachelle Enns on March 16th, 2022
What to Avoid
Avoid giving a response that makes you look like an invincible workaholic. Being an overachiever can sound great at first. However, many hiring companies now know that overachieving can lead to burnout. Instead of attaching your entire self-worth to your successes, be ready to show the interviewer that you understand the importance of healthy achievement and realistic goal-setting.
Written by Rachelle Enns on March 16th, 2022
Pro Tip
First, define what you believe to be overachieving. By definition, overachievers 'perform better or achieve more success than expected.' There are a variety of indicators that you are an overachiever. These include:
- You judge your worthiness on how well you perform a task or complete a goal
- You are hyper-focused on avoiding failure
- You often overcommit and stay late to achieve more at work
- You struggle with taking feedback or criticism because it feels like a failure
- You are always focusing on what's next
- Your friends and family often refer to you as a perfectionist
It may seem now that it isn't a great thing to be considered an overachiever. If you do resonate with being an overachiever, this is entirely okay! It's essential, however, that you express to the interviewer that the rewards of your overachieving nature outweigh the sacrifice.
Written by Rachelle Enns on March 16th, 2022
1st Answer Example
"I like to take my goals and targets and achieve more than expected. With that said, I do not struggle with feelings of perfectionism. I like to gain feedback from my managers so that I can improve. It's important that I achieve and not fail; however, I still understand that failure is a part of life. When I do not achieve a goal, I pick myself back up and try again rather than internalize the failure."
Written by Rachelle Enns on March 16th, 2022
2nd Answer Example
"I was most certainly an overachiever when attending university. I was the first in my family to attend post-secondary schooling, and thus, I put a great deal of pressure on myself to achieve perfect grades. This overachieving led to burnout quickly. Although I am proud of my GPA, I placed a lot of energy, after graduation, into securing a better balance between achieving my goals and making myself happy. Now, in my personal and professional life, I can maintain a high output of performance without exhausting myself."
Written by Rachelle Enns on March 16th, 2022
User-Submitted Answer
"I set my own goals and targets and always attempt to achieve more than expected. I always push myself and try to exceed my last goal/success. Winning is important to me, but I also understand this may not always happen, and I am happy to stop, re-evaluate, and try again and/or ask for constructive criticism."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Exceptional! It will be very obvious to the interviewer that you are driven, enthusiastic, and ready to learn/grow.