Master 35 Virgin Atlantic interview questions covering customer service excellence, brand values, and aviation industry knowledge.
Question 30 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
There are some things that your resume cannot do. Showing off your fabulous personality is one of them. Research their website and how they define their ideal candidates in their recruiting efforts. Examine the language they use. Tie in how your unique qualities would benefit their company, and how you fit their mold, when talking to your interviewer about what makes you unique.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Here is one paragraph customized to appeal to, and attract, their ideal, like-minded candidates: "It's hard to bottle what makes us different, but it's got a lot to do with the warmth and natural friendliness that you'll experience from Virgin people. It's not something that's easy to describe, but you'll know it when you see it. It's in our blood. It's the reason that people choose to take journeys with us again and again. Because when you love flying as much as we do, the getting there is just as important as being there."

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Jaymie
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Anonymous Answer
I have the unique ability to be able to connect and build rapport with almost anybody. I think this quality would be a great asset to your team as customer service is my strong point and I always treat each customer as an individual.
Marcie's Feedback
Awesome! The interviewer will be pleased to hear this. Can you give an example of a time when you quickly built a rapport with someone else? (Use the STAR method.) Then remind the interviewer how this skill will benefit their company. For example, you might say that your personable nature will allow you to provide friendly customer service that will bring customers back repeatedly. Also, feel free to highlight other strengths too since the question alludes to multiple qualities. Great job!
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Written by Kevin Downey
35 Questions & Answers • Virgin Atlantic

By Kevin

By Kevin