Virgin Atlantic Mock Interview
Master 35 Virgin Atlantic interview questions covering customer service excellence, brand values, and aviation industry knowledge.
Question 19 of 35
How would you rate your communication skills?
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How to Answer
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Virgin Atlantic flies millions of passengers to over 30 destinations, with more than 8,000 workers, and even more passengers whose safety and comfort they need to ensure. Therefore, communication needs to be clear at all times. So Virgin offers all of their flying staff "human factors training, which is a unique form of training all about teamwork and communication." Such communication courses typically cover every aspect of communication, including written, verbal and nonverbal communication, visual communication, active listening and contextual communication. They also typically cover empathy, situational non-defensive communication, validation, and mirroring, among other techniques.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Communication is essential in the airline industry. You could have a passenger who is afraid of flying or has some other issues going on, so being empathetic and intuitive, as well as sensitive to their needs, is paramount. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When answering, communicate as effectively as possible. This includes approaching whatever topic you cover without assumption and with humility. Never speak with conviction unless you are sure of the facts. Make sure your answer is coherent, clear, concise, and emphasize how you take every measure to be empathetic and courteous to your customers while understanding their needs.
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Anonymous Answer
My communication skills are fielded by my emotional intelligence. Therefore I would rate them high. I can sense others' emotions and tend to read them well. I am not perfect and can sometimes get bogged down in details. I’ve found my approachable nature means passengers and colleagues are willing and able to challenge me to clarify points.
Jaymie's Feedback
These are all excellent skills to possess! Consider including other aspects of effective communication, like verbal, written, active listening, empathy, utilizing feedback, asking clarifying questions, etc., to highlight your abilities.
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