How would you rate your communication skills?
Virgin Atlantic flies millions of passengers to over 30 destinations, with more than 8,000 workers, and even more passengers whose safety and comfort they need to ensure. Therefore, communication needs to be clear at all times. So Virgin offers all of their flying staff "human factors training, which is a unique form of training all about teamwork and communication." Such communication courses typically cover every aspect of communication, including written, verbal and nonverbal communication, visual communication, active listening and contextual communication. They also typically cover empathy, situational non-defensive communication, validation, and mirroring, among other techniques.
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
"Communication is essential in the airline industry. You could have a passenger who is afraid of flying or has some other issues going on, so being empathetic and intuitive, as well as sensitive to their needs, is paramount. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
When answering, communicate as effectively as possible. This includes approaching whatever topic you cover without assumption and with humility. Never speak with conviction unless you are sure of the facts. Make sure your answer is coherent, clear, concise, and emphasize how you take every measure to be empathetic and courteous to your customers while understanding their needs.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
My communication skills are fielded by my emotional intelligence. Therefore I would rate them high. I can sense others' emotions and tend to read them well. I am not perfect and can sometimes get bogged down in details. I’ve found my approachable nature means passengers and colleagues are willing and able to challenge me to clarify points.
Jaymie's Feedback
These are all excellent skills to possess! Consider including other aspects of effective communication, like verbal, written, active listening, empathy, utilizing feedback, asking clarifying questions, etc., to highlight your abilities.
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