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Top 20 Telephone Interview Questions

Question 1 of 23
Tell me one valuable skill that you are currently working on.
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Question 2 of 23
Briefly walk me through your work history. Please include why you left each position listed on your resume.
Professional Answers Preview
"I began my career, right out of university, with ABC Company. Spending four years there, I was able to triple my portfolio and quickly promoted to sales manager. I left that company in 2009 after being headhunted into a more lucrative role with XYZ Company. I have been with XYZ ever since!"
Briefly describe your work history, starting at the least recent position. Be brief and decisive, outlining one or two main achievements in each role. Be sure to include why you left each job while maintaining a positive tone. Avoid complaining about any roles or previous employers.
Specific Career Examples
Manager Example
"I have held progressive roles in management following my education at Brown University, ranging from Coordinator to Generalist to Sr. Manager. Each career move I made was in the interest of developing professionally and becoming more advanced in my field of expertise. My current company has been acquired by a competitor which is why I am proactively seeking a new opportunity."
Sales Example
"I've earned quick promotions across organizations, starting with my first job out of college. Upon graduation, I began with CBA Company as a carrier sales rep. Later, I was promoted to account manager within only a few months. I grew my book of business by over 252% from the baseline that I inherited. I left that position to start as a sales rep at a startup and gained promotion faster than anyone to date in the organization. As an account executive, I closed a deal within 48 hours of promotion, which was also record-setting. I was then headhunted for a strategic sales role at my current business to help get the markets launched across the country. Now, I seek a greater opportunity with less travel. I currently travel overnight 65% of the time."
Retail Example
"I began at ABC company in high school as a part-time sales associate, then moved to full time after graduating. I worked as an assistant department manager while finishing my associates in fashion merchandising. When I went away to get my B.A., I found a seasonal position at a boutique women's store. I continued to work seasonally there during school breaks, and upon graduation, I returned full time as an assistant department manager at ABC company. My tenure has been strong, despite my moving away for school. I am now looking for an employer who can offer me work that relates closer to my education in fashion merchandising."
Marketing Example
"After graduating with a degree in economics, I went into sales. I worked my way up through that company and earned President's Club the last two years in my role. During my last year, I started working doing freelance marketing work during my spare time and ultimately was hired on by my current company, who was one of my first clients. I started as an inbound marketing coordinator, and after a year in that position, I moved into my current role as content manager. The marketing bug bit me, and I am so happy that it did!"
Admin Example
"I am a recent graduate of the Business Administration program with ABC University. I completed my practicum in an administration role within an Accounts Payable department. This experience was a wonderful one for me and a big reason why I was prompted to apply for your A/P clerk position. I come with some solid references and the eagerness to start a great career."
Teacher Example
"I have been a teacher for fifteen strong years, earning many awards and accolades along the way including Teacher of the Year, and Coach of the Year three years in a row. I have a desire for my students to learn in a variety of ways while incorporating the latest technology. I am now seeking a new role in a school closer to my home."
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Question 3 of 23
What do you know about this position?
Professional Answers Preview
"I did some research on your organization, and I think it's inspirational that this company started 80 years ago as a mom and pop operation. I understand you now have fifty locations, which is impressive growth. Also, I took a look at your blog and saw a posting about the trees you planted on Earth Day. I'm very passionate about the environment as well. As for the position, I like how the Marketing role is so diverse. The job posting said the incumbent would be working on presentations for clients, graphic design needs, writing copy for various elements, and data entry/admin tasks. I bring strong experience in all of these elements."
When the interviewer asks this question, they are trying to gauge how prepared you are, and your level of interest in the position. An employer wants to know you are enthusiastic about their organization. Express how keen you are by doing your research on the company history, values, goals, competition, and by examining their culture and what makes them unique. To impress the interviewer, pay particular attention to their blogs, events, and social media profiles for unique information that inspires you to work for them.
Specific Career Examples
Admin Example
"You are the leader in your industry for delivering value to clients in professional services. This role supports the corporate team and their financial planning groups with people development and product training. Is there anything important that you would like to add?"
Sales Example
"I know that you guys are an industry giant, one of the big 3, as well as the longest-running in the space. I also know that many people in my network have had successful careers after having started here due to the vast training system you provide and ample opportunities for growth. I'm excited about the multiple paths and opportunities for advancement, along with ongoing education and mentorship."
Retail Example
"I have been shopping here since I was a child and your store is a pinnacle of fashion retail. Not only aesthetically, especially with the recent renovations you've done across every store throughout the country, but in the brand name, recognition, and overall as the leader in the industry."
Marketing Example
"I've been a customer for several years, and so I know you're looking to make video advertising for social accessible, understandable, and affordable. I think that's such a great mission and I love the products. The icing on top is, of course, that I believe in and like your products, and have for quite some time now. I will bring an additional layer of passion to the job, too."
Teacher Example
"I know that your school was one of the first in this district and that you boast the smallest classroom sizes of any school in your city. I have also looked at the public test results from your Grade 6 PAT's and am very impressed. I also appreciate how involved your parent community is."
Manager Example
"I admire that the average tenure of full-time employees across the organization is more than five years, with some 25% of full-time employees in the 15 years or more range. This retention speaks volumes about the company and how it values its people. This care and attention is precisely the type of organization I am looking to be a part of, and I couldn't be more excited about the opportunity."
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Question 4 of 23
What are the top duties in your current position?
Professional Answers Preview
A great way to prepare for your interview is to reflect on the main tasks in your current position and how that experience would make you a strong candidate for the job for which you are applying. The interviewer wants to know if you have the knowledge and skills required to be successful in this position. Make sure you are familiar with the job description before your interview! You will want to draw on that valuable information.
Specific Career Examples
Manager Example
"Some of the top duties I perform in my current position include succession planning, strategic planning and talent reviews across the organization. Together with other leaders, we work closely to drive such top initiatives. I see in your job posting that you mentioned KPI tracking and strategic planning a few times. I am certainly well versed in those areas."
Sales Example
"Currently, I am responsible for the development of a new territory via a combination of both inside and outside sales. I handle the full sales cycle, from prospecting to customer acquisition, and order placing to negotiation on the individual sales themselves. I would say my top priorities in my job are customer service, prospecting and pitching, and closing the sale. I'm comfortable with the entire sales process, front to back, and believe those are the skills your organization is looking for."
Retail Example
"My top duties include scheduling my team's shifts, projections, and forecasting, directing the merchandising of apparel and accessories, and assisting with buying decisions. I know that my current position aligns perfectly with the skill set you mentioned in your job posting."
Marketing Example
"Currently, my position focuses both on helping to strategize content as well as its execution. I am responsible for taking a broad category, for instance, "new recipe blog post" and developing the recipe, writing the post, and sharing the content. This approach applies to social media and email marketing as well. I have a small amount of direction and then am left to develop the content, write, edit, schedule, and post it, as well as shoot the photos and work on any graphics included in the campaign."
Admin Example
"In my current role, being a solid organizer is the name of the game. I am the administrative support for the VP and President of the company. My day includes arranging their schedules, booking their travel, ordering lunch for meetings, and more. I do it all!"
Teacher Example
"My primary duty is to ensure the physical and educational wellbeing of my students. In an average day, I am teaching, marking, being a mentor, and also coaching the girls' volleyball team on the side. I play an active part in my school and the community."
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Question 5 of 23
When would you be available to start?
Professional Answers Preview
"I am currently unemployed and am willing to start as soon as needed."
Before your interview, make sure you have a start date in mind for the new employer. You may need to give two weeks to your previous position. If you are unemployed, perhaps you can start right away. In either situation, be prepared with an affirmative answer. If you are currently working, you should always show professionalism by offering two weeks' notice to your current employer. No hiring manager is ever impressed when they hear 'I can quit my job today and start tomorrow!' Show that you are professional and reliable in all situations.
Specific Career Examples
Manager Example
"I am currently looking for a career change within a 6-week turnaround timeline after an offer letter is signed. This timeline would give me enough time to smoothly transition my team and help to find and train my replacement."
Sales Example
"I would need to give the customary two weeks' notice to my current company so that they could choose if they want me to stay and transition accounts or make it my last day. But, out of courtesy to them, I need to let them make that final decision."
Retail Example
"I would need to give my current store the courtesy of two weeks' notice, but I am available anytime after that! Looking forward to getting started!"
Marketing Example
"I need to give my employer two weeks' notice. Due to my length of employment, it is possible that I may need to work an additional week if they were to request it of me to aid in the transition to the next content manager, but I am available immediately following. Can you clarify your timeline for me?"
Admin Example
"Could you share with me your ideal start date? I am happy to be flexible. However, I will need to give at least two weeks' notice to my current employer."
Teacher Example
"I plan to finish out this school year so that I can offer my students a clean transition. Will this timeframe work for you?"
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Question 6 of 23
What is the most important thing you are looking for in your next company?
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Question 7 of 23
What is your long-range career objective?
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Question 8 of 23
Why are you looking for a new position?
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Question 9 of 23
Why did you apply for this position?
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Question 10 of 23
How many years experience do you have in your field?
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Question 11 of 23
Tell me a little bit about yourself.
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Question 12 of 23
After reviewing our job description, are there any required skills listed that you feel you are lacking?
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Question 13 of 23
You have a few gaps in your resume. Can you explain these?
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Question 14 of 23
Where did you find our job posting?
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Question 15 of 23
We are quickly moving into second interviews. What is your availability like over the next few days?
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Question 16 of 23
All of our candidates must pass a criminal record check and education verification. Is there any reason why you would not be comfortable with this?
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Question 17 of 23
How do you feel this position would fit in with your long term career goals?
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Question 18 of 23
Our company is looking for a team member with flexible work hours. Are you able and willing to work overtime, as needed?
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Question 19 of 23
Tell me more about your post-secondary education. Are you interested in expanding your education, or gaining any other certifications?
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Question 20 of 23
What would you change about your current role, if you could?
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Question 21 of 23
Are you actively interviewing with other companies? Are you close to offer stage with anyone?
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Question 22 of 23
I'm interested in knowing more about the type of work you are seeking, and your ideal workplace culture. What is your ideal position at this time?
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Question 23 of 23
Would your current employer be willing to provide a reference for you?
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User-Submitted Interview Answers

Question 1 of 23
Tell me one valuable skill that you are currently working on.
Question 2 of 23
Briefly walk me through your work history. Please include why you left each position listed on your resume.
Question 3 of 23
What do you know about this position?
User-Submitted Answers
1.
Structural Engineer position.
2.
I will be perforing stress analysis for structural components.
3.
I know that this position requires a strong technical background, excellent communication and organizational skills.
4.
By conducting complete conversations, financial service director simplify the complex, understand the customers' needs and guide them with the right options and solutions.
5.
The position is one I know very well, I performed similar duties in my former job, in an outstanding fashion. To be able to do so, for one of the most important companies in the country, is a professional and personal goal.
6.
I know that this position requires a strong background, excellent communication and organizational skills.
7.
LifeLabs is the largest provider of laboratory services in Canada, Lifelabs main goal is to provide the best health care services possible.
8.
This company is in Earth City with a premier manufacturer f premium hair bows, headbands, clips and other fashionable accessories for infants to girls of all ages. Your company is over 35 years old. You are looking for an energetic person to join your team and become a jack of all trades help out with multiple aspects from Accounts Receivable to Accounts Payable and many other aspects.
Question 4 of 23
What are the top duties in your current position?
User-Submitted Answers
1.
I case manage up to 76 customers in finding employment.
2.
Make contractrecruitmentprocessing salaryies interview.
3.
In my current position my top duties are vary quite a bit, all of my jobs require different responsibilities. Currently I am a Personal support worker where my duty is to care for my client, I am also a waitress where my duties are to care for my customers, I also am doing my placement at LifeLabs at the moment and my top duties as a student are to carry out the tasks asked from me as best as possible in each department that I am learning from.
4.
Manage cash flow of the deposits that we received and apply them to the correct advisor. Request check requests and apply the charges properly. Communicate with our advisors.
Question 5 of 23
When would you be available to start?
User-Submitted Answers
1.
My employer requires me to give of notice before I leave.
2.
I'm available to start this position as soon as I finish my placement which is done on May 27th.
3.
I'm available to start this position as soon as I finish my placement which is done on May 27th.
Question 6 of 23
What is the most important thing you are looking for in your next company?
User-Submitted Answers
1.
Opportunity to work with great team, thus exhibiting the skills for developing better technology.
2.
Room for growth, a company that shares its success with the surrounding community,
3.
A dependable, loyal company that I can learn from, grow with and work for many years with.
4.
Stability and growth paths.
5.
Growth, opportunity, and longevity.
6.
Company culture and values, a company that stands by its values and offers the rights cultural fit is vital to a harmonious environment and happy employee, being me.
7.
A company that utilizes my skills and offers career growth.
8.
Contuies educations and promotions with the company.
Question 7 of 23
What is your long-range career objective?
User-Submitted Answers
1.
Head of Engineering.
2.
As a Manager in the Quality field. Also with a settled family and social environmet.
3.
Getting promoted regularly and becoming your manager within 3 years.
4.
Growing with the company.
5.
Receiving my promations and having a better start on saves for my retirement.
Question 8 of 23
Why are you looking for a new position?
User-Submitted Answers
1.
For better prospectus.
2.
I am currently unemployed.
3.
The job market encourages free movement between different roles, its mobility and flexibility which maximises the workability of employees.
4.
I hope I can stay and work 7 to midnight. And want a real full time job.
Question 9 of 23
Why did you apply for this position?
User-Submitted Answers
1.
Is the best fit to my set of skills and Is one of the largest companies in thee business.
2.
I have strong appreciation of mortgage field.
3.
Locations it's not to far and im willing to relocate out of state and the free health care for kids under 5
4.
The best fit to my sets of skills and is one of the largest companies.
Question 10 of 23
How many years experience do you have in your field?
User-Submitted Answers
1.
I have over 4 years of paraprofessional experience in IT and almost 5 years in banking. I have over 8 years of customer service experience.
2.
Not enough. Its never enough.
3.
As a teller none but as a customer service over 10yres.
Question 11 of 23
Tell me a little bit about yourself.
User-Submitted Answers
1.
I am 38 years old and have eleven years experience in hospitality and food services.I am married and have two children.Love this job and would like to work in serious company which will respect my knowledge.
2.
I am a hardworking person.
3.
Sure! I'm a graduate of FDU, majored in PoliSci. I focused on legal studies while in college, but I worked in IT while in college. I also have over 5 years of banking and customer service experience.
4.
Sure, I'm a graduate of Fairleigh Dickinson University, where I majored in Political Science. I have over 5 years of technical expertise and customer service experience.
5.
Perseverance, Pro-activeness, Loyalty, and common sense are words that can define my personality. Also a very good friend to my friends.
6.
I like the big letter "B" and I cannot lie.
7.
Hardworking and critical thinker.
Question 12 of 23
After reviewing our job description, are there any required skills listed that you feel you are lacking?
Question 13 of 23
You have a few gaps in your resume. Can you explain these?
Question 14 of 23
Where did you find our job posting?
Question 15 of 23
We are quickly moving into second interviews. What is your availability like over the next few days?
Question 16 of 23
All of our candidates must pass a criminal record check and education verification. Is there any reason why you would not be comfortable with this?
Question 17 of 23
How do you feel this position would fit in with your long term career goals?
Question 18 of 23
Our company is looking for a team member with flexible work hours. Are you able and willing to work overtime, as needed?
Question 19 of 23
Tell me more about your post-secondary education. Are you interested in expanding your education, or gaining any other certifications?
Question 20 of 23
What would you change about your current role, if you could?
Question 21 of 23
Are you actively interviewing with other companies? Are you close to offer stage with anyone?
Question 22 of 23
I'm interested in knowing more about the type of work you are seeking, and your ideal workplace culture. What is your ideal position at this time?
Question 23 of 23
Would your current employer be willing to provide a reference for you?

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