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30 Questions and Answers by Rachelle Enns

Updated August 9th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
What are the top duties in your current position?
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How to Answer
A great way to prepare for your interview is to reflect on the main tasks in your current position and how that experience would make you a strong candidate for the job for which you are applying. The interviewer wants to know if you have the knowledge and skills required to be successful in this position. Make sure you are familiar with the job description before your interview! You will want to draw on that valuable information.
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Top 30 Telephone Interview Questions with Full Content
1.
What are the top duties in your current position?
A great way to prepare for your interview is to reflect on the main tasks in your current position and how that experience would make you a strong candidate for the job for which you are applying. The interviewer wants to know if you have the knowledge and skills required to be successful in this position. Make sure you are familiar with the job description before your interview! You will want to draw on that valuable information.

Rachelle's Answer #1
"The top duties in my current position are to deliver exceptional customer service, attempt to upsell every existing client at every touch point, and conduct 50 outbound cold calls per week. I understand that the primary skills you are seeking are in cold calling, up-selling, and customer service. I see a great match between my current job duties and this particular position."
Rachelle's Answer #2
"In my current role, being a solid organizer is the name of the game. I am the administrative support for the VP and President of the company. My day includes arranging their schedules, booking their travel, ordering lunch for meetings, and more. I do it all!"
Anonymous Answer
"Currently, my primary duties as an Implementation Team Leader and Network Engineer, I provide solutions-based customer service. I mostly handle Cisco devices (wireless, switch, router, and ASA), as well as Fortigate and Riverbed. There are many transferable skills I can bring to this position at Qatar Airways."
Lauren's Answer
Fantastic response!
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Anonymous Answer
"The top duties in my last position are analyzing and resolving complicated patient accounts, communications regarding patient accounts with various payers, collection accounts review, and refund processing."
Rachelle's Answer
This is an excellent answer, showing the interviewer all the responsibilities you could take care of in this new role.
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2.
What do you know about this position?
When the interviewer asks this question, they are trying to gauge how prepared you are, and your level of interest in the position. An employer wants to know you are enthusiastic about their organization. Express how keen you are by doing your research on the company history, values, goals, competition, and by examining their culture and what makes them unique. To impress the interviewer, pay particular attention to their blogs, events, and social media profiles for unique information that inspires you to work for them.

Rachelle's Answer #1
"I did some research on your organization, and I think it's inspirational that this company started 80 years ago as a mom and pop operation. I understand you now have fifty locations, which is impressive growth. Also, I took a look at your blog and saw a posting about the trees you planted on Earth Day. I'm very passionate about the environment as well. As for the position, I like how the Marketing role is so diverse. The job posting said the incumbent would be working on presentations for clients, graphic design needs, writing copy for various elements, and data entry/admin tasks. I bring strong experience in all of these elements."
Rachelle's Answer #2
"You are the leader in your industry for delivering value to clients in professional services. This role supports the corporate team and their financial planning groups with people development and product training. Is there anything important that you would like to add?"
Anonymous Answer
"Providence is the largest healthcare system in Oregon, and it provides the best care and service to every person, every time. This also reflects your department has been providing great supporting service! During my ten years at my last job, I was able to demonstrate and learn the specific tasks required for your open position. I am confident that I could be a great addition to your team."
Rachelle's Answer
Excellent! You have done your research on the employer while also tying in the tasks that you are well trained to perform.
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Anonymous Answer
"I know that you are an industry giant, as well as the longest-running in the space. This supportive role mainly focuses on insightful reporting and ad-hoc analysis to realize stakeholders' needs, particularly risk assessment."
Rachelle's Answer
Great! It looks like you took some important keywords from the company job description to show that you understand what would be required of you in this role.
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3.
Tell me one valuable skill that you are currently working on.
The interviewer wants to see that you are the type of employee dedicated to professional growth. Give an example of a skill that you wish to develop. Bonus points if you can tie that skill in with a talent mentioned in the job posting!

Rachelle's Answer #1
"One skill that I am currently working on is my level of proficiency in Excel. I recently tested as an Intermediate user and would like to become an advanced level user. I have enrolled in a 6-day course at the local college which begins tomorrow. I see that your job posting asks for strong Excel skills. I am confident that I can meet those expectations, and even exceed them, once my course is complete."
Rachelle's Answer #2
"That is a great question! I am currently working on developing my ability to influence without direct authority. I have an executive coach that is helping me do this through mentorship programs and peer practice groups."
Anonymous Answer
"I'm currantly starting to learn more about cloud technology and also Project management."
Lauren's Answer
Great response. I assisted with grammatical edits.
"I am currently learning more about cloud technology and ways to expand my Program Management knowledge."
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Anonymous Answer
"I have been working on improving myself as a social leader and trying to connect the team to create a sense of belonging. I focus on humility and kindness. I have participated in a kindness challenge. I have also focused on bringing a volunteering program back to our company."
Rachelle's Answer
Can you dig into the kindness challenge? It sounds interesting and could be another factor that sets you apart from competing candidates.
"I have been working on improving my skills as a social leader. This month, I have taken on the 30-Day Kindness Challenge which is a movement of kindness in the workplace. Each day, I perform one small act of kindness or generosity for someone on my team. I am learning to better connect with my team while creating a sense of belonging for all."
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4.
Briefly walk me through your work history. Please include why you left each position listed on your resume.
Briefly describe your work history, starting at the least recent position. Be brief and decisive, outlining one or two main achievements in each role. Be sure to include why you left each job while maintaining a positive tone. Avoid complaining about any past jobs or previous employers.

Rachelle's Answer #1
"I began my career, right out of university, with ABC Company. Spending four years there, I was able to triple my portfolio and quickly promoted to sales manager. I left that company in 2009 after being headhunted into a more lucrative role with XYZ Company. I have been with XYZ ever since!"
Rachelle's Answer #2
"I am a recent graduate of the Business Administration program with ABC University. I completed my practicum in an administration role within an Accounts Payable department. This experience was a wonderful one for me and a big reason why I was prompted to apply for your A/P clerk position. I come with some solid references and the eagerness to start a great career."
Anonymous Answer
"During my undergrad, I had completed three internships. One was at the Ohio State House of Representatives because I wanted to be in politics. Even though I loved my time there, I knew politics was a career I did not want to pursue. My other two internships were in the field of public relations. Through both, I was able to improve my communication skills, writing skills, editing skills, and independence. I left each position because the internship had ended."
Alexandra's Answer
Good answer! I would consider adding some responsibilities you held in each position and/or the impact you made in each position.
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5.
When would you be available to start?
Before your interview, make sure you have a start date in mind for the new employer. You may need to give two weeks to your previous position. If you are unemployed, perhaps you can start right away. In either situation, be prepared with an affirmative answer.

If you are currently working, you should always show professionalism by offering two weeks' notice to your current employer. No hiring manager is ever impressed when they hear 'I can quit my job today and start tomorrow!' Show that you are professional and reliable in all situations.

Rachelle's Answer #1
"I am currently unemployed and am willing to start as soon as needed."
Rachelle's Answer #2
"Could you share with me your ideal start date? I am happy to be flexible. However, I will need to give at least two weeks' notice to my current employer."
Anonymous Answer
"As soon as possible, as I currently do not have a job."
Rachelle's Answer
Try to finish up your response with a statement of interest so that it does not sound like you will take the first gig that comes along.
"I am available to start immediately. I am currently unemployed and eager to join the Gucci team."
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Anonymous Answer
"I'd be available soon enough cause right now I already resigned from my last company."
Lauren's Answer
No need to disclose your resignation.
"I am available to start as soon as possible."
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