"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."
"We recently had a missing link in communications to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
"I missed a shipment to a customer because there were two similar items in the production schedule. Usually, the scheduler highlights oddities like that, but not this time. I missed the difference and thought it was the same order when it came through on my end."
On occasion, mistakes will happen and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or visa versa. Utilizing multiple methods creates repetition and therefore, change."
"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I would choose written communication as one can always look back on written communication for reference."
"I am comfortable with both, so it would depend on the message, I suppose. Big news needs to be communicated verbally, and followed up in written form, but quick messages or simple changes can be communicated effectively through email without the hassle of breaking away from work for a call or meeting."
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.