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Top 10 Communication Interview Questions
Question 1 of 14
How do you show your co-workers the importance of communication in the workplace?
  Professional Answers
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List of Communication Interview Questions
  1. How do you show your co-workers the importance of communication in the workplace?
  2. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  3. Would you say you are a better verbal or written communicator?
  4. How do you handle communicating bad news to a fellow worker or subordinate?
  5. Tell me about your experiences giving presentations in front of large groups.
  6. How would you describe your written communication skills?
  7. What experience do you have using team-based messaging applications?
  8. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  9. How do you handle a situation where your supervisor does not properly communicate information to you?
  10. Tell me about a time when your communication skills greatly benefited your team.
  11. Rate your communication skills from 1-10 with proper examples backing your given rating.
  12. Tell me about a time when you improved communication between yourself and a co-worker or client.
  13. After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
  14. At your current or former place of employment, how important was communication and dealing with others?
Authors:
Contributing Author
Rachelle Enns
Recruiter
 
Contributing Author
Rachelle Enns
Recruiter
 
Communication User Submitted Interview Answers
Question 1 of 14
How do you show your co-workers the importance of communication in the workplace?
Professional answers
I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications, early and often in the process.
Many customer service issues stem from poor communication. When we have a customer dispute, I work with my team to explore other alternatives. We often role play and discuss ways that we could have reacted better. This practice has greatly improved our customer reviews.
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Question 2 of 14
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
Professional answers
We recently had a missing link in communications to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again.
I missed a shipment to a customer because there were two similar items in the production schedule. Usually, the scheduler highlights oddities like that, but not this time. I missed the difference and thought it was the same order when it came through on my end.
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Question 3 of 14
Would you say you are a better verbal or written communicator?
Professional answers
I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or visa versa. Utilizing multiple methods creates repetition and therefore, change.
I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I would choose written communication as one can always look back on written communication for reference.
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Question 4 of 14
How do you handle communicating bad news to a fellow worker or subordinate?
Professional answers
I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track.
I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news I will work with my coworker to find a viable solution.
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Question 5 of 14
Tell me about your experiences giving presentations in front of large groups.
Professional answers
Presenting to large groups is a big part of successfully rolling out large communications to teams organization wide. I have experience preparing the deck to be presented to ensure it is simple and thorough. I utilize different communication techniques to make a presentation fun, interesting, and engaging.
I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people.
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Question 6 of 14
How would you describe your written communication skills?
Professional answers
My written communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way.
I have above average written communication skills. I am an experienced writer and have also written many successful quotes and RFP's in my career. I would describe my written communication skills as clear, concise, and thorough.
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Question 7 of 14
What experience do you have using team-based messaging applications?
Professional answers
I love team-based messaging applications! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects.
I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use?
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Question 8 of 14
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
Professional answers
First impressions are everything and I make a strong attempt to build relationships with all of my peers right up front at starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications.
I understand that people really like to talk about themselves. The best way that I can create new relationships with others is by asking them about themselves. Hopefully we find common ground and make a quick connection!
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Question 9 of 14
How do you handle a situation where your supervisor does not properly communicate information to you?
Professional answers
There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team.
I have worked for a previous supervisor who was incredibly brief in his communication. Many times, I would have to put the pieces together for myself. I managed through it and it really taught me independent thought.
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Question 10 of 14
Tell me about a time when your communication skills greatly benefited your team.
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We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for their feedback and buy in early in the process. We discussed some options that could be expected. Therefore, when the time came to roll out the change, there was very little surprise as the the new process. It was success!
My communication skills make me very successful in sales. This has greatly benefited my team and employer because I consistently exceed performance targets. When one person succeeds, the whole team benefits.
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Question 11 of 14
Rate your communication skills from 1-10 with proper examples backing your given rating.
Professional answers
I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator so I leave the rest of the scale as an aspirational measure.
I will rate myself an 8 because I value communication. I utilize multiple methods of delivering messages and I give ample time for questions before implementation.
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Question 12 of 14
Tell me about a time when you improved communication between yourself and a co-worker or client.
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Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two way communication from our team and the client. When work was being done, we could explain why and if the client wanted changes to be made, we could catch them before time and resources were wasted.
I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked really well for us.
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Question 13 of 14
After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
Professional answers
I ensure I have the correct directives from my supervisor and there is clarity over the direction to be taken. Once that happens, I cascade the communications out to my team - typically in a huddle/face-to-face communication. I follow this up with a written form of communication.
I hold daily morning meetings with my team so that I can accurately communicate any new policies or policy changes to my team. This allows me to address their questions immediately which avoids miscommunication in most cases.
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Question 14 of 14
At your current or former place of employment, how important was communication and dealing with others?
Professional answers
Communication is key to everything when it comes to dealing with others. It can make or break dealing with anyone or anything. I leverage communication skills to enhance relationships wherever possible.
There is not a strong level of communication in my current workplace. This is part of the reason why I am seeking new employment. I highly value clear communication. Do you encourage strong communication between employees here?
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