MockQuestions

Communication Mock Interview

To help you prepare for your next job interview, here are 20 interview questions and answer examples focused on your communication skills.

Communication was written by and updated on April 19th, 2019. Learn more here.

Question 1 of 20

How do you show your co-workers the importance of communication in the workplace?

How to Answer

The interviewer would like to know that you lead by example when it comes to communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of an organization. This effect is why it is essential, as a leader, to understand that 'telling' and 'showing' are two very different things when it comes to proper communication. Give examples of how you put dialogue into action in the workplace.

Written by Rachelle Enns on August 10th, 2018

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List of 20 Communication Interview Questions & Answers

  • 1.

    How do you show your co-workers the importance of communication in the workplace?

      How to Answer

      The interviewer would like to know that you lead by example when it comes to communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of an organization. This effect is why it is essential, as a leader, to understand that 'telling' and 'showing' are two very different things when it comes to proper communication. Give examples of how you put dialogue into action in the workplace.

      Written by Rachelle Enns on August 10th, 2018

      1st Answer Example

      "I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we have increased communication greatly, and have seen a healthier safety record as a result."

      Written by Rachelle Enns on August 10th, 2018

      Admin

      "I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications to a tee."

      Written by Rachelle Enns

      Manager

      "I show the importance of communication through a team building exercise that I like to use, whenever possible. Some of my favorite team building exercises include taking my team out for lunches, holding office trivia, and creating physical goal-setting roadmaps."

      Written by Rachelle Enns

      Marketing

      "In marketing, we have to communicate every small detail of our projects. I encourage this with my team by asking everyone to use Trello, a project management app that tracks our progress and needs, every step of the way. It's like web-based sticky notes!"

      Written by Rachelle Enns

      Retail

      "Many customer service issues stem from poor communication. When we have a customer dispute, I work with my team to explore other alternatives. We often role play and discuss ways that we could have reacted better. This practice has greatly improved our customer reviews."

      Written by Rachelle Enns

      Sales

      "As a sales professional, our inter-office communication means more sales and happier clients. The analytics don't lie! I encourage my team to communicate even the details that seem minute. These details can help us to upsell or gain further insight into our clients' current pain points."

      Written by Rachelle Enns

      Teacher

      "When we communicate the needs and struggles of our students, between teachers, it helps everyone to be more successful. I am sure to always fill my faculty in on students who may be struggling with a particular subject. We can then gather to make a game plan that benefits the student."

      Written by Rachelle Enns

      Community Answer

      "I see what they like. Some like to communicate by email; some like to communicate in person."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      I would recommend a more personable answer rather than leaning on the logistics of communication. I have added an example, below.

      "I communicate the needs and struggles of our students through in-person conversations or emails; depending on the teacher's communication preference. I am sure always to make myself available to make a plan of action that will benefit our students."

  • 2.

    After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?

      How to Answer

      The interviewer would like to know more about your ability to communicate third-party information to your team. A huge part of proper communication is the ability to listen to the original set of data and relay it accordingly. Miscommunication can be costly, so it is an immensely vital skill to be able to convey information carefully and accurately. Discuss with the interviewer how you go about doing so.

      Written by Rachelle Enns on August 10th, 2018

      1st Answer Example

      "When I receive new information from my supervisor I will run my understanding of it by the supervisor to ensure that my interpretation is correct. After that, I will relay the information formally, in writing, to my team. This method eliminates word of mouth and misinterpretation surrounding the issue."

      Written by Rachelle Enns on August 10th, 2018

      Admin

      "I ensure proper communication by delivering the direction in multiple ways, usually in-person and electronically through email. There are multiple communication preferences in my office, and for that reason, I try to tailor my communication to each persons' preferences."

      Written by Rachelle Enns on August 10th, 2018

      Manager

      "I hold daily morning meetings with my team so that I can accurately communicate any new policies or procedural changes to my team. This process allows me to address their questions immediately which avoids miscommunication in most cases."

      Written by Rachelle Enns

      Marketing

      "I ensure I have the correct directives from my marketing director and there is clarity over the required direction. Once that happens, I cascade the communications out to my team - typically in a huddle/face-to-face communication. I follow this up with a written form of communication."

      Written by Rachelle Enns

      Retail

      "When I receive instructions from our corporate head office, I will hold a quick team huddle to review. If the information came in written form, I will print it, have everyone initial that they read the correspondence, and then add the page into our communications binder."

      Written by Rachelle Enns

      Sales

      "When receiving information that needs passing along, I prefer to include it in an email. This way my team of reps can look back on the information whenever they need. This method eliminates a lot of opportunity for miscommunication."

      Written by Rachelle Enns on August 10th, 2018

      Teacher

      "I prefer to communicate in person so that any questions other teachers may have, will not be misinterpreted. When relaying communication to parents, I prefer to use email or our group app called Class Dojo. This way there is a continuous record of the conversations."

      Written by Rachelle Enns

      Community Answer

      "When I get any new information from my supervisor that needs to be disseminated to the team, I send e-mail, and if the information requires a meeting to discuss the topic, I will schedule a meeting with the team."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good! This answer shows the interviewer that you are organized and a thoughtful communicator.

  • 3.

    Tell me about a time when you improved communication between yourself and a co-worker or client.

      How to Answer

      The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.

      Written by Rachelle Enns

      1st Answer Example

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

      Written by Rachelle Enns

      Admin

      "I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."

      Written by Rachelle Enns

      Manager

      "I recently worked on a project with team members from multiple sites. At first, we were emailing back and forth, but that wasn't working. I implemented a regular conference call to iron out issues and communicate updates."

      Written by Rachelle Enns on August 10th, 2018

      Marketing

      "Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client."

      Written by Rachelle Enns

      Retail

      "Many of our customers misread our return policy and assume that they can return an item to any one of our locations. Being a franchise, this is something we cannot accommodate. I recently requested to head office that we include this caveat in our return policy more clearly. The corporate head office agreed, and implemented the changes."

      Written by Rachelle Enns on August 10th, 2018

      Sales

      "I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need addressing. This process worked well for us."

      Written by Rachelle Enns

      Teacher

      "I work continuously on improving communication between myself and the parents of my students. I recently polled the parents asking them if they prefer that letters are sent home, or emailed. A whopping 87% of the parents said they preferred email communication, so I implemented a regular e-newsletter containing news from our classroom and any files that needed to be signed and sent back."

      Written by Rachelle Enns

      Community Answer

      "In my last job, there was a vendor who was not answering my e-mails in a timely fashion, so I decided to schedule weekly meetings to update each other and discuss any issues in the invoices."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Good solution! This answer also demonstrates initiative. Did it work? What was the result?

  • 4.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

      Written by Rachelle Enns

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  • 5.

    Tell me about a time when your communication skills greatly benefited your team.

      How to Answer

      The interviewer would like to know how your communication skills have benefited your team in the past. Strong communication skills are required to be an active leader. How have your communication skills helped your team in the past?

      If you are struggling to come up with an answer to this question, here are a few examples that should turn the gears and help you think of a time when you communicated a message that benefited your co-workers.

      - Maybe you were the first to hear of new corporate policy, and you alerted your co-workers to the new changes.
      - Perhaps you created an efficient way to streamline a process, and you informed your team about this.
      - Maybe you found a new product or service that had a benefit to your organization.
      - Perhaps you realized an error in a project, and you alerted everyone of this before it became a significant problem.

      Written by Rachelle Enns on August 10th, 2018

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  • 6.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      How to Answer

      The interviewer would like to know how you handle poor communication between yourself and a superior. You cannot force others to communicate with you in a way that you would always prefer, so how do you deal with this situation professionally? Talk to the interviewer about a specific time that you have handled a supervisor who does not interact with you in a way that you like. Be sure to include the resolution.

      Written by Rachelle Enns on August 10th, 2018

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  • 7.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

      How to Answer

      The interviewer would like to know how you plan to start relationships with your new co-workers. Due to a wide variety of personalities, coworker connections can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

      Here are some ideas for getting started on the right foot:

      - Be willing to accept feedback and help
      - Offer to join a committee or volunteer assistance in some way
      - Do not have an air of entitlement or act as though you know the ins and outs immediately
      - Avoid all company gossip, at all cost
      - Be thankful for the equipment that you have. Don't complain about your used computer or your slow dial out line!
      - Be early on your first day (and every day after that!)
      - Come dressed appropriately

      Written by Rachelle Enns

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  • 8.

    What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you know and assure them that you can learn their internal system, should it be new to you. This question is an excellent opportunity to ask what programs you will be using in this new role. When the hiring authority divulges this information, ask if there are resources available for you to get a head start. This initiative will impress the interviewer and show them that you are not afraid to put a bit of hard work in before you even know if the job is yours!

      Written by Rachelle Enns

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  • 9.

    How would you describe your written communication skills?

      How to Answer

      Being a bright communicator, in written form, is an essential skill to master. Discuss any courses you have taken in communication, journalism, or writing. If you have a sample of your written communication in the form of a report of a work-related article, you can certainly bring that example with you. Talk to the interviewer about your written communication abilities and support your answer with a case or story.

      Here are some words to describe your communication skills:

      - Articulate
      - Crisp
      - Eloquent
      - Formal
      - Informal
      - Punchy
      - Succinct

      Written by Rachelle Enns

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  • 10.

    Tell me about your experiences giving presentations in front of large groups.

      How to Answer

      Public speaking can be intimidating! Did you know that the fear of public speaking is the #1 phobia? It comes ahead of the fear of death and the fear of spiders! It is okay to find public speaking a bit intimidating but do assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations. If you have given presentations, you can also mention the topic, what the setting was, and to how many people you presented.

      Written by Rachelle Enns on August 10th, 2018

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  • 11.

    How do you handle communicating bad news to a fellow worker or subordinate?

      How to Answer

      The interviewer would like to know if you can adequately handle being the bearer of bad news. One of the toughest parts of communication can be delivering bad news to people with whom you work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.

      Written by Rachelle Enns

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  • 12.

    Would you say you are a better verbal or written communicator?

      How to Answer

      In business, it's vital that you are solid both as a written, and a verbal communicator. Your talents may lean one way or another, and that is okay. Discuss with the interviewer in which manner you prefer to communicate and then be sure to discuss how you are improving in the other.

      Written by Rachelle Enns on August 10th, 2018

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  • 13.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

      How to Answer

      The interviewer would like to know about a time when communication was weak on your part, and a mistake occurred. On occasion, mistakes will happen, and discussions will break. Think back to a time when you made an error in communication, and it caused a ripple effect that reached your team members or your organization as a whole. The final part of your answer needs to include the steps you took to repair the situation. Make sure to conclude your answer on a positive note.

      Written by Rachelle Enns on August 10th, 2018

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  • 14.

    At your current or former place of employment, how important was communication and dealing with others?

      How to Answer

      The interviewer would like to know if you are accustomed to working in a highly communicative environment or if you are more used to a work environment where everyone keeps their thoughts to themselves until mistakes are made. If your most recent role was not a highly communicative environment, discuss positions further in the past. Avoid speaking poorly of the communication in your most recent role. If the situation was not ideal, you could say just that. Show that you fully understand the repercussions of poor communication.

      Written by Rachelle Enns on August 10th, 2018

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  • 15.

    Tell me about a time when you had to use your verbal communication skills in order to get a point across that was important to you.

      How to Answer

      The interviewer would like a specific example that identifies your communication style when you are expressing a matter close to your heart.

      When you become passionate about one particular point, in the workplace, do you get excited but challenging to understand? Do you bully others into seeing things your way? Once you have your mind set on an idea, are you capable of accepting feedback on the cause or belief? These examples are all red flags to the interviewer.

      Display that you are a level-headed communicator and that you remain respectful in your communication style, no matter how important the point of discussion is to you.

      Written by Rachelle Enns on August 10th, 2018

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  • 16.

    How do you build rapport with your clients?

      How to Answer

      The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with the stakeholders, you will be more successful in your work and more likely to stay longer-term.

      Some ways that you can build rapport with your clients include:

      - Do what you say that you will
      - Ask them questions about themselves
      - Use the same jargon and industry terms they use
      - Set clear expectations, on both sides, from the start
      - Remember their names
      - Show your extensive knowledge base
      - Always be presentable in looks and actions

      Written by Rachelle Enns on August 10th, 2018

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  • 17.

    Do you consider yourself a persuasive person?

      How to Answer

      Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.

      The power of persuasion is essential if you are selling or pitching anything. It is also a helpful skill when you want to gain momentum with your coworkers or have your boss better understand your approach on a project.

      It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

      Written by Rachelle Enns on August 10th, 2018

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  • 18.

    What are the components of a successful, and effective, presentation?

      How to Answer

      Whether or not you have experience giving presentations, you likely understand the difference between a terrible performance and one that captures your attention all the way through.

      Here are some factors that make a successful presentation:

      - Understanding your audience
      - Using relatable term and jargon
      - Introducing multi-media or other visuals
      - Being presentable in appearance
      - Utilizing the art of storytelling

      Written by Rachelle Enns on August 10th, 2018

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  • 19.

    Rate your listening skills from 1-10. What would your coworkers say about your listening skills?

      How to Answer

      The interviewer would like to know how you rate your listening skills, and how your rating would compare to how others would rate you in return. Avoid giving yourself a 10, as nobody is perfect, and you do not want to come across as someone who is unable to accept feedback. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a terrible listener! Stay in the 7.5-9.5 range and back your rating with a comment you have received from a coworker recently.

      Written by Rachelle Enns on August 10th, 2018

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  • 20.

    How would you handle working for a boss who was a poor communicator?

      How to Answer

      Nobody wants to work for a boss that is a bad communicator, but it can happen at times. Also, you may have a boss who is a great communicator and then has a blip from time to time. Assure the interviewer that you are capable of handling all types of communicators in the workplace. Show that you remain professional, calm, collected, and focused despite someone's else's communication style.

      Written by Rachelle Enns on August 10th, 2018

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