Apple HireVue Interview Questions & Answers
Below is a list of our Apple interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. Introduce yourself.
The Goal
This getting-to-know-you question assesses how well your personality will fit the profile of their culture and how closely your passions and ideals align with what they represent. Before the interview, compose a capsule bio, typically about 200 words. Share the basics of who you are, why you are here, where you come from and where you're going, and your interests, views, and values. You can include personal information such as where you are from, your upbringing, your character, and educational and professional achievements. Describe how your life experiences influenced your self-awareness, growth, and continuous development. Rehearse it, ensuring you come across as relaxed, interesting, relatable, communicative, and competent, showcasing you have the analytic abilities required for the position.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Apple uses Hirevue, an assessment vendor, for one of the phases of their interviews. Hirevue's proprietary machine learning algorithms analyze data points found in your video interview to predict your future job performance and ascertain when you are being truthful or confident and how well prepared you are for the interview. They evaluate every data point to identify the top performers and those most suited to the company's goals and culture. They then pass on those recorded interviews, including their findings, allowing Apple's hiring authority to compare candidates' performances side by side.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I grew up in Pasadena, CA. As soon as I was legally able to, I got a job in retail during my summer vacation from school. By the time I turned 18, they promoted me to manager. I took a gap year before attending college for business management and administration. I've always had a strong work ethic. I graduated from high school with a 4.0 GPA and repeated this success throughout my four years of college."
Written by Kevin Downey on September 24th, 2022
Behavioral
2. What is your favorite food?
The Goal
Fun questions like this are designed to lower your guard and get you out of interview mode. Aiming for consistency throughout the interview is as important as giving them insights into your personality. The only way to accomplish both is by being professional yet sincere throughout the interview. Have fun with this question, and let them get to know the best side of you. Let your personality shine in a way that says you are already one of them.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
This question will give the assessment vendor and the hiring authority who'll view the recording later an opportunity to contrast the real you against the performative professional you. They will use this question to identify your tells versus your poker face. Consistency is key. They'll evaluate the consistency of the details of your answers, identifying conflicting statements, conflicting verbal and nonverbal data points, and the consistency of your background and appearance. For example, if you state you are highly organized and professional, but your background is cluttered and untidy and your items are unprofessional, this contradicts your statements. Wear professional clothing appropriate for the role. Make sure your space is organized, free of distractions, and work-appropriate. Make sure your statements are consistent and truthful, and your confidence and demeanor are by your true nature.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I'd say my favorite food is my homemade tacos. I am very conscientious about my diet and make everything from scratch. I used dried beans, so I have to soak them overnight. I make my own salsas with dried chilis, and this takes time as well. I also make my own corn tortillas from scratch. It takes a lot of organization and planning, but when planned out and done right, it creates a big batch, and my super delicious meals are planned for the week."
Written by Kevin Downey on September 24th, 2022
Behavioral
3. What makes you a strong candidate for this position?
The Goal
Your resume and cover letter got you this far. This question essentially asks why you are interested in this position, what you have to offer, what sets you apart from the other candidates and makes you uniquely qualified for this position and their culture, and why they should hire you. Tailor your answer to seem like a good fit with the rest of the team by aligning your answer with the company and its core values.
Perform adequate research on every purpose statement, mission state, and shared values. Learn as much as you can about them and the opportunities they offer. You'll also want to perform adequate research on yourself, what you have to offer them, and how you already embrace everything they do as if you are already a member of their team. From there, you should be able to construct an in-depth answer.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The assessment vendor will evaluate all your verbal and non-verbal cues to determine the authenticity of your answer. They'll know whether you believe what you're saying and if it is sincere and comes from the heart or if you're simply telling them what you think they want to hear to land the job. They'll evaluate whether you believe in what you claim makes you unique and sets you apart from the other candidates.
Once you begin and the interview question comes on screen, you'll have 20-30 seconds to prepare your response. You only get one shot to record your answers. There are no retakes. You'll get roughly three minutes to record each answer, but don't feel like you have to let the clock run out. Only take as long as you need to answer. Some questions may take longer to answer than others.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I identify with every aspect of Apple's culture, values, and attitude as my own. In every position I've worked in, I was referred to as a Clutch-Player, and I feel that everyone who works at Apple is a clutch player by default. I'd love nothing more than to work amongst those I see as my peers, and in every aspect, including my qualifying skills, I envision myself being the perfect fit for your teams."
Written by Kevin Downey on September 24th, 2022
Behavioral
4. What is your greatest strength?
The Goal
This question tests not only how you perceive yourself but how confident you are in your abilities and how strong a fit you believe you are for this opportunity. The goal is to identify a couple of your strengths, what you have to contribute to their teams, and why you believe these will make you successful in this role. You have to believe it. Go through your previous performance reviews and jot down every positive remark. Leave no stone unturned. You want them to see your value, that you are a desirable asset, and that you'd be a great addition to their teams.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
HireVue's algorithm will look for any signs of a lack of confidence in your skills. They'll also spot indicators of being disingenuous, exaggerating, or telling the interviewers what they think they want to hear. For example, some non-verbal cues are gaze avoidance, the shifting direction of your eyes, frequent body posture changes, restless foot, and leg movements, fidgeting with your hair or pressing your fingers to lips, stroking your chin, covering your mouth or your eyes, among others. Some verbal cues they'll analyze include repeating a question before you answer as if stalling or speaking in sentence fragments. It will also flag any changes or irregularities in your speech pattern, such as a rising and falling tone. So make sure you practice plenty before your interview.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I'd say my greatest strength is my systems approaches for getting the error-free job done ahead of deadlines and with consistency. That allows me to stay productive and find more work to do when I'm ahead of the game. It also frees me up to step outside my comfort zone to do whatever it takes to help the team. I often set the pace, and I've been told I am a natural-born leader."
Written by Kevin Downey on September 24th, 2022
Behavioral
5. What will you miss most about your current job?
The Goal
Apple frequently refers to the culture of their teams as a family. So, naturally, they'll want to recruit those who embrace their culture and assimilate into it. One way to gauge whether you'll compliment their teams is by learning how you reflect upon your prior teams. This question evaluates how you reflect upon your previous employer - amicably or acrimoniously. Your answer may also inform them of what your loyalty is worth. So before your interview, compose a list of everything you genuinely loved about your previous employment experience. Those aspects of your previous employment that advance your career should be at the top of your list. Demonstrate gratitude; they got you this far on your professional journey.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The assessment vendor will evaluate your nonverbal cues and break them down into data points. They will pass along those data points with your recording video. Some nonverbal cues you should be aware of are your posture, such as slouching, folding your arms, and protecting your neck. Others are your professional appearance, how tidy you or your surroundings are, your head and hand movements, and your facial expressions and eye movements. Some verbal cues are when you place stress or emphasis on certain words, stutters, or take long pauses, among others.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I will miss my teams. I put a lot of energy into building relationships and bolstering my teammates. There are several I'll miss seeing day in and day out."
Written by Kevin Downey on September 24th, 2022
Behavioral
6. What is your greatest weakness?
The Goal
This question will indicate what kind of professional you are and whether you take ownership of your development. You want to come across as the type of person who performs self-assessments, seeks feedback, and seizes every opportunity to learn and grow. That will allow them to assess your level of self-awareness and whether you're open and honest about your shortcomings and growth opportunities or if you allow your shortcomings to control you and impact your performance.
There's an expression that says, 'No one can hold over you what you already own.' Take ownership of your growth opportunities. If you can, volunteer a shortcoming that benefits the greater good, such as helping out the others on your team while sacrificing your work priorities. Go deep in a way that exhibits your values and integrity. A well-intentioned shortcoming, or a growth opportunity you've self-identified that is integral to your career goals, would be a good example.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
You want to seem in control of your development and emotions. Try to come across as relaxed as possible, speaking in a level yet enthusiastic tone. Maintain eye contact with your computer camera, and smile softly. Avoid looking at yourself on the screen; the computer's algorithm could misinterpret that as looking down, a sign of a lack of confidence or shame. Confidence, poise, and nature are the demeanor you want to strike.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I'd say my sense of empathy. In the past, when I've noticed a member of the team or a coworker suffering and going through something, I'd stop everything to help them. In the past, I'd let those good intentions impact the quality of my work by confusing these priorities. I've always been hypersensitive to other people's needs and place a lot of value on promoting harmony. My weakness was not being able to strike a balance, but I am very aware of this and have improved on maintaining my focus on the big picture."
Written by Kevin Downey on September 24th, 2022
Behavioral
7. Describe a time you failed at something. How did you bounce back from it?
The Goal
There's an expression that says, 'The true test of your character is what you do when no one is looking.' The interviewers want to make sure anyone they bring on board has a strong sense of integrity and accountability and takes ownership of their mistakes. Making mistakes is human. How you deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate. Ultimately, the goal here is to display a propensity to learn and grow from your humbling setbacks.
It's natural to fear being judged for making a mistake. How you confront your fear and evaluate the situation, taking into consideration the benefit of the team while reducing the impact of your mistake is the true test of your character. Make sure you confidently explain the reasons behind your course of action.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The assessment vendor will evaluate your choice of words and body language to evaluate how truthful your answers are. That allows the hiring authority to have greater confidence that you may be the right fit for this opportunity for the right reasons. If they like what they see, they'll schedule a live interview. Therefore, you'll want to be as truthful and confident in your answer as possible. Before your interview, prepare yourself mentally for what is to come. Build your confidence and wait until you believe in yourself before you start the HireVue interview. If you don't believe in yourself, neither will they.
Go online, research, and study the body language of a person who exhibits confidence in a relaxed seated position. Perform some fast physical exercises to manufacture some instant confidence. Raise your arms, stretch your back, and make yourself as big as possible. Next, step into a private space with a mirror, look yourself in the eye, and say some affirmations. You got this!
Written by Kevin Downey on September 24th, 2022
Answer Example
"You can take the stress and convert that energy into action, but disappointment can draw the energy right out of you, and taking action is much harder. But it's important to not let it take hold and keep moving. Anytime you get knocked down, you have to keep getting back up. That's what I do when I experience a setback - just keep moving forward and put those feelings of disappointment behind me. Go for the high ground and look back with a bird's eye view. Examine what caused that setback, and learn what you can to perform better next time. They are just growing pains, after all."
Written by Kevin Downey on September 24th, 2022
Career Goals
8. Why do you want to work for Apple?
The Goal
By inquiring why you want to work for Apple, they are curious if your reason for choosing them is strong or if you have a track record of taking jobs that aren't a good fit, of which Apple could be another. They'll need to assess your commitment to the role you are applying to or if you'll take what you need and move on.
Their goal is to find the candidate whose personality seems suited to this role, is most aligned with their values, mission, and brand, and would complement their team, environment, and culture. Research the company and yourself to see how well the two align. Save them the trouble and do their homework for them.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
They are asking you to give them a reason they should hire you. The algorithm will study your behavior to ascertain whether you truly believe what you are saying. As difficult as it is to come across as natural when you are addressing a computer algorithm, remember that the hiring authority will review the recording later. Practice in front of your computer's camera and record yourself answering some of the questions in this set to get the hang of it. You want to avoid coming across as too rehearsed and sounding too wooden or dull. Try not to look at yourself either; maintain eye contact with the camera lens so you can avert sending the algorithm any mixed signals. Exude confidence, and communicate clearly. Align your interests with the elements of what this opportunity offers, and sincerely believe in your messaging.
Written by Kevin Downey on September 24th, 2022
Answer Example
"It feels like the perfect working environment for me. I want to work for a company with a proven track record of actionable steps that reflect its values and mission statement. They celebrate diversity and sustainability, protect their user's privacy, and have shown the highest level of integrity of any company I know. I want to work for a company where I feel like I perfectly fit in, and I want to work somewhere where I am proud to work. That's what Apple looks like to me."
Written by Kevin Downey on September 24th, 2022
Career Goals
9. What do you value most in a working environment?
The Goal
Before they can determine how well you'll fit into their culture, they'll aim to determine your ideal working environment. The interviewers will also separate those in the candidate pool who have put thought into this and those who have not. That will help them clarify if you are a career-minded professional, if you've set goals for yourself, and whether those goals align with theirs. They're also curious whether you feel this is a step up in your career or a stagnant move that you are just complacent with taking until something better comes along. Therefore, it is integral to your success in delivering an above-average interview to research the position and their work culture and determine how well your goals align with theirs.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Think about Apple's culture and the physical environment they often showcase. It is clean, organized, and sleek. Then think about the vibe of their environment. It is hip, friendly, professional, and approachable. Now consider the physical surroundings you choose for your HireVue interview. Your surroundings are the environment that will display as a reflection of you as a professional. Therefore, you'll want your space to be neat and work-appropriate. Make it a reflection of your professional workstation at home. You'll want it to be a relatable environment for the hiring authority, similar to theirs.
Written by Kevin Downey on September 24th, 2022
Answer Example
"Working in a collaborative team environment where everybody bolsters and encourages each other, supports each other, and has a strong sense of camaraderie. I also value being recognized for my contributions and working among people who I feel are instant friends."
Written by Kevin Downey on September 24th, 2022
Career Goals
10. Why are you looking for work?
The Goal
They are curious about what your circumstance will reveal about you as a potential employee. If you quit your job before lining up another, this could speak to a lack of planning or strategizing. If you are currently testing the field, they'll be curious about how committed you are to your current employers and whether your loyalty has a price tag. Focus on your career growth, career advancement, career development, and pursuing a work culture and environment aligned with your values.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The algorithm and hiring authority will evaluate how forthright you are when answering this question. They'll study your non-verbal cues, such as facial expressions, eye movements, body movements, tone, and of choice of words. Smile softly, maintain eye contact with the camera, make efforts to naturally enunciate your words, and try not to stutter or take long pauses. Keep it natural. Avoid sounding too rehearsed or sounding like a boring robot. Let your personality shine by being friendly, professional, and approachable.
Written by Kevin Downey on September 24th, 2022
Answer Example
"My company over-promised and underdelivered on the growth opportunities within the company when they hired me. They hired a slew of individuals at the same time when they formed our division. But eventually, everyone on the team realized the company had no intention of expanding our department, and a major restructure in underway where they might merge our department into another division. According to this other department, this was the plan all along. So the direction for growth within is not conducive to my career goals, and I don't think I'd enjoy the work as described. So I am now looking for a position more in line with my skills and goals and in a working environment I'd thrive in and enjoy."
Written by Kevin Downey on September 24th, 2022
Career Goals
11. Where do you see yourself in five years?
The Goal
You'll want to indicate that you're singularly interested in landing a long-term opportunity with Apple. The way to convincingly communicate this is by mapping your five-year career plan broken down into attainable goals. If you composed one a while ago, be sure to update it before your interview, evaluating how far you've come and where you currently stand in the framework of your plan. Then plan five years out from where you currently stand. That will help you explain how Apple can get you there. Go even farther by detailing the direction you hope to grow within their company.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Try to present yourself as a professional in every way. Remain objective and confident, keeping your face and posture relaxed and your body language open and at ease. Wear professional clothing appropriate to the role and keep it natural. Show your personality and share how you weigh success while defining what success looks like to you across all fronts; short-term goals, long-term goals, and the big picture.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I'd like to see myself with increased responsibilities, maybe in a leadership position. I'd like to focus on moving up through the chain of command, coaching others, and being a cornerstone of the team."
Written by Kevin Downey on September 24th, 2022
Communication
12. How would you explain what a modem and router are to an 8-year-old?
The Goal
Communication is more than getting everyone on the same page. It's about how a message is conveyed. Communicating complex topics in layman's terms should seem like second nature. Displaying your ability to adapt your communication style to the style of less skilled communicators will go a long way here. That requires patience, empathy, and setting the tone for communication through your attitude. The more comfortable you are, the more confident you'll be. Take care with your choice of words and what they might communicate as you deliver your answer.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
This question centers on communication. Therefore, it is a reasonable expectation that the assessment vendor's algorithm will evaluate your communication skills. Pay close attention to your choice of words. Enunciate and speak clearly, avoiding any stutters or awkward pauses. Smile and pretend you are talking to a person, limiting your use of any speech crutch words such as "uh," "like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," and "Etcetera."
Written by Kevin Downey on September 24th, 2022
Answer Example
"I'd say it is like a gas furnace. The cord that goes into the modem is like the natural gas pipes. The information in the cords is like the gas in the pipe. The modem is like the furnace itself that harnesses that information into your home, and the router is like the spark that ignites the gas and turns into heat, sending it invisibly into your home, room to room."
Written by Kevin Downey on September 24th, 2022
Communication
13. Describe a time you disagreed with your manager. How did you handle it? What was the outcome?
The Goal
This question aims to assess your emotional maturity and how well you relate to and communicate with people in positions of authority. How you answer will provide them with insights into how proactive your approach is to prioritizing the team's needs. There is nothing wrong with disagreeing with your team leaders or management as long as it is done respectfully to accomplish a mutual goal while respecting the chain of command.
However, before disagreeing with anyone, you must understand the big picture of the vision or goal. It's also crucial to objectify the situation and not the individual you disagree with. Avoid bad-mouthing your boss or offering examples that ended acrimoniously. Instead, offer examples where you disagreed on an approach to solving a problem that resulted in a meeting of the minds.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The assessment vendor's algorithm will study you for any defensive cues while you recall your experience. It's perfectly natural to regress into the emotion of a conflict situation when reflecting upon it. Yet, you'll want to avoid any defensive behavior, defensive posturing, jerky movements, or gestures that could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. Some may think exuding a strong posture may communicate confidence, but it could be seen as defensive or confrontational. True strength comes from within, and it would better serve you to come across as relaxed and emotionally mature.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I reached out to a supervisor for help with a project when my teammate, who was helping with this project, was out of work for an extended time. This supervisor agreed and assigned a teammate whose skills were not a good match for the project. This was one of their weak points. Then this coworker confided in me that they believed this supervisor was always setting them up for failure by assigning tasks that were their weak points. So I captured the attention of this supervisor and explained that by assigning this coworker to this project, they were exploiting their weaknesses rather than promoting their strengths. They disagreed, claiming this coworker had to step out of their comfort zone. So, I did the best I could to train this individual in addition to delivering on time. But this took longer than if I'd worked on the project alone."
Written by Kevin Downey on September 24th, 2022
Compatibility
14. What do you expect Apple geniuses to be like?
The Goal
Apple refers to the staff at their stores and genius bars as 'geniuses.' These individuals are the ambassadors of their brand. By asking you this question, they are testing how familiar you are with their culture, whether you embrace those qualities, and if it feels like a good fit for you. Anyone bringing on a new employee wants to gauge their like-mindedness and how well they'll fit into their work environment.
Be equipped to speak with authority by researching their values and culture and incorporating their language into your own. Imagine yourself in the position and reveal you're emotionally vested in the opportunity. Answer with sincerity and in a manner according to your nature.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
There is a lot of valuable information on this on their websites. For example, "What you work for should reflect what you stand for. For everything we create, we consider its impact -- on our customers, our colleagues, and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy, and the environment."
"Everyone joins Apple for a reason. Often it's because they found a company that aligns with their own values. Welcoming is one thing. Belonging is everything. When you start a career at Apple, you'll realize that you're not the only one here who wants you to succeed. You can expect the respect and support of an inclusive community throughout your time here. One of the most meaningful ways to find that experience is by joining a Diversity Network Association. These employee-led groups are rooted in the celebration and amplification of culturally underrepresented communities, creating even more opportunities to belong, learn, and grow. It feels like we're not just coworkers. We're really like Apple family here."
Written by Kevin Downey on September 24th, 2022
Answer Example
"I expect an Apple genius to be like a friend or even family. You walk up to one of them, and they're so friendly and approachable, and I trust them. They feel like an instant friend. My closest friends are like family to me, and Apple geniuses seem like family to one another."
Written by Kevin Downey on September 24th, 2022
Compatibility
15. Apple is restrictive concerning the apps listed in the App Store. Do you consider this a competitive advantage or disadvantage? Why?
The Goal
This question tests your professionalism and diplomacy in your approach to hot topics. When asking your opinion on such debatable issues, they test your brand loyalty and whether you share in their vision. How you communicate this will offer them insight into how effectively you would represent Apple. Be informed, humble, and respectful, and acknowledge all perspectives while avoiding presumption.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Do your research. For example, Apple takes its user's privacy very seriously. Review Apple's guidelines for their app store, which will inform you of their position on this topic. "The guiding principle of the App Store is simple--we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful."
They also state on their website, "What you work for should reflect what you stand for. For everything we create, we consider its impact -- on our customers, our colleagues, and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy, and the environment."
Written by Kevin Downey on September 24th, 2022
Answer Example
"I supposed if I had to equate it in those terms, I would say it is a competitive advantage in that Apple stays true to their word, stays true to their values, and lends credibility to their claims of integrity. It isn't always about money. There is a code of conduct; if an app doesn't meet that code, I don't want it on my phone. When you look at Apple and the lengths they go to protect my privacy, they've established my trust. Their restrictions are there for a good reason."
Written by Kevin Downey on September 24th, 2022
Compatibility
16. Why is it important to install software updates?
The Goal
This question tests how qualified you are for this position. To consider hiring you, the interviewers need to evaluate how informed you are, how technically proficient you are, and how effectively you'd represent their brand. Communicate your answer as if you were an apple genius at the genius bar, educating a customer on the value of updating their devices to the latest iOS as soon as it is available. Be knowledgeable and confident in your delivery. Convey the information as if it was second nature, with a friendly and approachable demeanor.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Not everyone updates their software, and some are suspicious of installing updates frequently, subscribing to speculative misinformation about intentionally filling your device's storage or draining its battery. However, older devices often have less adequate storage capabilities, or the battery is nearing the end of its lifespan, in which case correlation does not equate to causation.
As stated on Apple's website, "Upgrading to the latest version of iOS provides the latest features, security updates, and bug fixes. Not all features are available on all devices or in all countries and regions. Battery and system performance may be influenced by many factors, including network conditions and individual use; actual results may vary."
Written by Kevin Downey on September 24th, 2022
Answer Example
"To maximize everything my Apple personal devices have to offer, from security updates, privacy protection, added features, and bug fixes. I see all of my Apple electronics as investments. As with any investment, you want to get the most out of it."
Written by Kevin Downey on September 24th, 2022
Compatibility
17. Which Apple Apps do you use daily?
The Goal
A company often expects its employees to loyally embrace and embody its brand. Understanding how you incorporate Apple's technology into your life will serve as a personality assessment, offering insight into your interests, motivators, and the connections you'll potentially build through mutual interest.
Imagine someone just bought their first iPhone and asks if you have any recommendations for which of Apple's Apps they should start with. Share with enthusiasm your recommendations, and go above and beyond in your engagement with them. Then capture that same enthusiasm while delivering your answer to this question. Focus on the culture Apple represents, and represent that in your answer.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Perform adequate research on Apple before your interview. They have a great deal of messaging that can serve as a guideline for the language to incorporate into your interview questions. For example, the following text was taken from their website:
"At Apple, collaboration is more than simply working together -- it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: We advocate ideas, contest points of view, and ultimately build on each other's thinking to come up with the best solution. We aren't merely creating products. We're creating something magical for the person who uses it. Join our community and help define it. Explore a collaborative culture of inclusion, growth, and originality, supported by resources that make a difference in your life."
"To see all the cross-functional work and the relationships we've forged come together in one product makes me incredibly proud. Cross-functional collaboration is crucial because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose, create an extraordinary user experience."
Written by Kevin Downey on September 24th, 2022
Answer Example
"I use my health app daily and all of its offerings. I love all the fitness features my subscription offers as well. But it truly is impossible to narrow it down to just one. I use every feature of my Apple One subscription every day."
Written by Kevin Downey on September 24th, 2022
Compatibility
18. What is your favorite Apple device? Why?
The Goal
They want to know how familiar you are with their suite of products while gauging your enthusiasm for what they offer. They'll evaluate your level of engagement and how well you'd represent their brand. Before you can represent their brand, you'll have to convey that you already embrace their culture as a loyal customer. Give the interviewers the list of the products you own, which of those you use most, the value you find in them, and why you cannot live without them. Speak as if you were sharing this information with a customer and were already on their team.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
You want to come across as professional, friendly, and approachable. Maintain eye contact with the camera as if you're speaking face-to-face with a person while avoiding looking at yourself on the screen. You should come across as an expert on your Apple devices, speaking effectively about what you enjoy most about them and their capabilities. The assessment vendor will screen you for your honesty and comfort level to ensure your claims are genuine and that you truly are a loyal Apple customer. They'll study your verbal and non-verbal cues, facial expressions, eye movements, body movements, posture, and the nuances of tone and choice of words.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I love my iPhone 13 pro max. The camera is outstanding, and Siri has so incredibly improved. I also love my Homepod mini home system and love setting scenes for when I walk in the door. I love my AirPod pros as well. I have mild hearing loss, and those have been a game changer for me. But mostly, I love how my Homekit has integrated all of them."
Written by Kevin Downey on September 24th, 2022
CompatibilityCompatibility
19. What is the current version of iOS?
The Goal
This question tests how up-to-date you stay on the company's information. There are multiple news articles about the company released every day, from details of their events, product announcements, super fans, and updates. How you answer this question will inform them of how engaged you are in the company and its culture. They want to hire someone who looks at Apple as more than a company but as a way of life. Exhibit that you are immersed in all things Apple-related, including what the current software update is and what that upgrade offers.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
From Apple's support page: "There are two kinds of iOS updates: The annual feature updates which are revealed during those conferences. They are marked by an increase in version number (say from iOS 11 to 12) and usually have major new features. The regular security updates are there mostly to fix bugs (making the phone more stable) and patch up security exploits that may be discovered (making the phone safer). Generally, Apple releases security updates when the need arises. While the frequent updates may be annoying, it is important to keep your iPhone up to date to ensure your phone runs smoothly and that it is as safe as can be."
Written by Kevin Downey on September 24th, 2022
Answer Example
"I just updated mine yesterday. For my iPhone 13 Pro Max, it's iOS 16. But I know it's 16.1 for the iPhone 14. At least, that was the current version as of yesterday."
Written by Kevin Downey on September 24th, 2022
Competency
20. Where is Apple's headquarters located?
The Goal
Straightforward questions like this test how far you would go as a representative of their company to educate their consumers on their ecosystem. Consider this interview set as a guide for the kinds of questions you should ask while researching their company. This will aid you in delivering a top-notch interview. It requires going deeper than exploring its mission statement and its core values. Learn as much as you can about their ecosystem and what they offer. For example, Steve Jobs envisioned Apple Park to resemble a nature refuge; as a result, eighty percent of the site consists of green spaces with fauna indigenous to the area and even includes a pond.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
There are many answers to this question; it is a test of the breadth of your knowledge. The most obvious answer would be Cupertino, CA. But another way of answering this question would be Apple Park, which is often colloquially known as "the spaceship." Therefore, it is prudent to perform thorough research before your interview to be ready to answer this and other similarly straightforward questions as thoroughly as possible.
Written by Kevin Downey on September 24th, 2022
Answer Example
"The headquarters for Apple is in the Spaceship, on Earth, otherwise known as Apple Park, in Cupertino, California. It is an architectural achievement and was designed by Norman Foster under the conceptual guidance of Steve Jobs."
Written by Kevin Downey on September 24th, 2022
Competency
21. Who is Apple's CEO?
The Goal
When answering straightforward questions like this, it pays to go above and beyond. Familiarize yourself with everything you can about Apple's executives, read up on recent interviews and media coverage, and offer additional facts or insights while delivering your answer. You don't have to submit a book report on the subject, but displaying the breadth of your knowledge by adding some general relevant information can go a long way here.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
A webpage on Apple's site is entirely devoted to Apple's leadership, with general biographies that offer everything you need to know about each of them. Read through it, focusing on those who will most impact the position for which you are applying.
Written by Kevin Downey on September 24th, 2022
Answer Example
"Tim Cook has been working with Apple since March 1998 and held a few positions before taking over as CEO for Steve Jobs before his death in 2011. He also serves on the board of Nike and the NFF, is a trustee of Duke University, and in 2015 announced that he would eventually donate the entirety of his fortune to charity, which is not something you usually hear someone of such caliber committing to. Pretty remarkable!"
Written by Kevin Downey on September 24th, 2022
Customer Service
22. As a customer, what do you most value in customer service?
The Goal
People who identify with a brand's culture feel they are part of that team. For those, a good customer experience equates to feeling recognized and appreciated for their brand loyalty. This begins with feeling welcomed into their environment, appreciated and included, and having an exit experience that makes them look forward to returning. Often, this means feeling heard, validated, and treated fairly. When you look at Apple's support, they call it Apple Care. Caring is at the heart of their customer support philosophy. Consider this when sharing what excellent customer service means to you.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
As they state on their site, "Service and support from the people who know your Apple products best. Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call. One stop for technical support, Apple hardware service, and software support. Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase AppleCare+."
Written by Kevin Downey on September 24th, 2022
Answer Example
"Sincere, unifying human connection, above anything else. If you are in a customer service position, interacting with the public, you should enjoy it, and that enjoyable experience of human connectivity should be present. I want to feel welcomed and valued. If I feel that the person I am interacting with genuinely cares, I'll care about them as well. That's the foundation of great customer service, in my humble opinion."
Written by Kevin Downey on September 24th, 2022
Customer Service
23. Describe an experience you had with a difficult customer.
The Goal
This question explores your ability to deliver a great customer experience by determining how you put your skills into action. How you answer this question will inform them what kind of service to expect from you and how consistent you'll be in your work. When explaining why the customer you dealt with was challenging, provide the full context of their situation and why you chose the approach you took. Ensure your answer communicates your integrity, empathy, tolerance, understanding, and steady communication skills. Even more so, display your ability to be a supportive problem solver.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Objectify the situation, exhibiting an emotional intelligence, perspective, and how far you went to retain their confidence and brand loyalty. Try not to regress into the stress of the moment and avoid revealing any stressful body language, such as narrowing your eyes, folding your arms, or furrowing your brow. Instead, maintain relaxed eye contact and a friendly and approachable demeanor. You want to give the impression that the customer was in good hands while exuding confidence.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I worked with an older lonely customer who lived alone. This person was a little blind and would ask for me anytime they came in, needing me to help them shop. Anytime I had a project going on when this customer came in, I'd have to track where I left off and switch gears. They'd constantly ask about the details of each item, and I'd read the fine lettering on the package to them, and this would almost always include chitchat about their lives. They were lonely, and I was always glad to be there for them. Sometimes it was frustrating, but they always bought something and felt welcomed and appreciated. They're like that one relative who is super demanding and monopolizes your time, but that doesn't mean you love them any less."
Written by Kevin Downey on September 24th, 2022
Customer Service
24. Describe a time a customer asked for something unexpected or unrealistic.
The Goal
This question aims to assess your communication skills. The situation presented by this question tests your mediation, negotiation, conflict resolution, and customer service skills. Your answer will indicate whether you can be a trusted member of their team. Most companies have specific solutions they offer customers when an issue arises. You'll need to strike a balance between satisfying its customers in a manner that represents Apple and its core values while respecting the boundaries of a company's policies and protecting its assets. Begin with how you identified the source of the customer's request, what fueled their expectations or request, what you did to enhance communication and expectations, and what you did to help them. Include the steps you took to de-escalate if de-escalation was necessary. Explain how it was resolved, focusing your example on the situation and the solution rather than the person or their problem. You'll want to convey the cool professionalism of an Apple genius and deliver your answer according to their customer service model.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Sometimes, despite your efforts, you can't meet their needs and maintain your emotional intelligence, not internalize their feelings as your own, and get creative with your solutions and approach. The assessment vendor will evaluate your behavior for defensiveness, discomfort, or dishonesty. So, remember to practice. You'll want to answer with as much emotional intelligence, confidence, and integrity while answering the question as honestly as possible.
Written by Kevin Downey on September 24th, 2022
Answer Example
"A customer wanted an item we didn't have in stock. I was able to track that item to a warehouse across state lines. This customer didn't have a car and demanded I drive them to this warehouse so they could buy it there. That wasn't possible. So, I offered several realistic accommodations, such as having it expressed delivered the next day. But this individual refused our offerings, and their demands became more outlandish. Eventually, they left. I had a funny feeling they'd be back, so I had the item express shipped, anyway. Sure enough, the next day, they came back with a twinkle in their eye and aggressively confronted me. When I told them that we had just got the product in, they suddenly seemed disappointed and left without buying it. The whole experience was strange, but I did my best."
Written by Kevin Downey on September 24th, 2022
Customer Service
25. What skills do you need to work in customer service?
The Goal
Everyone wants to feel heard, so showcase your communication skills by explaining how you actively listen when engaging with your customers. Everyone wants to feel understood, so detail how you mirror back to your customers what they are communicating. Everyone wants to feel respected, so offer how you validate their concerns. Lastly, remember the keyword at the heart of Apple's customer service philosophy, 'Care.' Show how you take care of your customer's needs and exhibit sincerity in your approach to ensuring you've delivered a positive customer service experience.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
You'll want to ensure you come across on camera as confident in your skills. It should seem like second nature. Study the body language and posture of someone confident in their abilities and practice. Be calm, friendly, approachable, poised, and, above all, relaxed.
Written by Kevin Downey on September 24th, 2022
Answer Example
"You need strong active listening skills and communication skills, and beyond that, you need interpersonal skills, such as patience, empathy, and integrity."
Written by Kevin Downey on September 24th, 2022
Customer Service
26. Share about a time you went above and beyond for a customer.
The Goal
Your answer to this question will speak to your work ethic. When asked about a time when you went above and beyond, go above and beyond in your answer. Focus on culture, branding, and creating human connections through your interactions with your clientele and your team. Exhibit positivity and enthusiasm for working in a customer-centric environment. If you can set the impression that your go-to standard of work is above and beyond, even better.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Just because someone has a background in customer service doesn't necessarily mean they'll deliver an excellent customer-centric experience. They may be committed to giving their all but may have an introverted personality, and when they're exhausted from constant social interaction, their performance may suffer. So when answering this question, you'll want to be as engaging as you were when you delivered that great customer experience.
Customers remember how they left at the end of any customer experience. That exit moment is the make-it-or-break-it moment to brand loyalty. Discuss how well you fit into the culture of their brand and how well you deliver that grand finale. The interviewers hope to learn about your experience.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I had a customer whose phone had died while navigating a family emergency. I let them borrow my phone, and they were on it for an hour and a half. They were going through a very stressful situation, so I went into our breakroom, got them a chair, and set them up in an innocuous spot where they wouldn't distract our other customers and had a little more privacy. When they were finished using my phone, they thanked me and gave me a gift card. I told them they didn't need to do that, but they did it anyway."
Written by Kevin Downey on September 24th, 2022
Experience
27. Describe something you’ve accomplished that you’re proud of.
The Goal
Focus on the positives and how the overall outcome benefitted the team.
How you answer will speak to whether you consider success crossing daily items off your list and putting in a typical day's work or if you keep your eye on the big picture and scale your sense of accomplishment on the incremental successes toward your ultimate goals. Those goals can range from completing a project to hitting a major milestone in your career plan. Before answering this question, consider what success means to you in terms of your short-term goals, long-term goals, and the big picture and the planning you put into attaining success.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
This question aims to gain insights into your personality that will help them assess how your motivation influences your work ethic, career goals, and how you'd fit into the culture of their brand. Additionally, the assessment vendor and recruiter will also gauge your level of honesty, looking for any signs of exaggeration in how you present your answers, such as when your words are inconsistent with your answers. Telling them what you think they want to hear will come across as disingenuous and, more often than not, can be spotted from a mile away. So speak from the heart. Make eye contact and smile, posturing yourself in a relaxed and comfortable position, and speak from the heart.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I am proud not only of how far I've come in my career but how I've gotten here. I've worked with a lot of people I considered friends, but they were disliked by others due to their tactics to get ahead. They'd often point out others' mistakes to make themselves look better and did nothing to help them. They'd try to take credit for other people's achievements. Some of them advanced and have done well for themselves. But I've gotten as far as I have by helping my fellow team members succeed on their own merits, not looking for anything more than knowing I've helped a friend pursue their goals and better the team. My greatest accomplishment is coming as far as I have by helping the team, keeping my eye on the big picture, all while guided by my integrity alone."
Written by Kevin Downey on September 24th, 2022
Experience
28. How do you stay organized throughout your day?
The Goal
Being singularly focused and following through on a task is a strength, but only if you can shift gears and exhibit flexibility when the need arises. Multitasking is challenging for most people. When working in a fast-paced environment, how you track your progress and pick up where you left off on a task you had to shelf for more pressing priorities makes the difference between staying productive or backtracking and putting in rework. Talk about your approach and the tools and resources you used to plan your work and stay organized on the job while exhibiting strong time management skills. Your ability to exhibit sound judgment, prioritize, and stay calm under pressure is the heart of this question.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Practice your answers in front of the camera, maintain eye contact and confident body language, relax, and speak from the heart. Come across as prepared to answer any question asked. When your words don't match your gestures, your gestures will be seen as the truth.
Written by Kevin Downey on September 24th, 2022
Answer Example
"I consider myself very adept at tracking my progress on any given task so I can effectively pick up where I left off when the need arises to be flexible and change gears. I'm extremely systems-oriented in my approach. I'm always developing tips and tricks to do the job easier the right way, right away."
Written by Kevin Downey on September 24th, 2022
Problem Solving
29. If you accept a job at Apple, what will your coworkers at your current job miss most about you?
The Goal
This question aims to evaluate your emotional maturity, self-perception, how others in your previous work environment feel about you, and how effectively you can build relationships with your coworkers. How you answer will offer insights on how well you'll work with your teams at Apple and what they have to look forward to working with you.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
Remember, your verbal and non-verbal cues will inform them of how you truly feel about your previous job, so make sure you answer this question sincerely. Before your interview, make a list of all the things you value most and will miss most about your current or previous employer. Consider how they helped you get to where you are today.
Written by Kevin Downey on September 24th, 2022
Answer Example
"They will miss my attitude and cheerful disposition. Everyone has repeatedly commented that my positivity is contagious and that I always have a way of turning their day around. I've been described as happy-go-lucky and fun to be around. I'm everyone's cheerleader. I think my attitude is what they'd miss the most."
Written by Kevin Downey on September 24th, 2022
Stress
30. How do you manage your stress levels during stressful times at work?
The Goal
This question gauges how well you cope with stress and whether you can remain calm under pressure. We all deal with stressful situations. It's fine to have stress, as long as the stress doesn't have you. You should convey emotional balance in your answer.
Written by Kevin Downey on September 24th, 2022
What You Need to Know
The assessment vendor will evaluate how you cope with stress at work by studying your tone, choice of words, and body language to determine your ability to handle highly pressured situations consistently without compromising your performance or integrity. When a person recalls situations from their past, they'll also emotionally revisit that situation. Be especially mindful of the nonverbal cues of nervous or stressful behavior, such as small movements of your hands or feet, swaying, shifting your weight, rocking or tilting back in your chair, leaning to one side or the other, straightening and freezing your posture, cradling your neck with one or both hands, crossing your arms, cracking your knuckles or biting your nails.
Written by Kevin Downey on September 24th, 2022
Answer Example
"By converting stress into action. Stress can be a motivating force. It is an intense source of emotional energy, and I think not harnessing that energy is a waste. So I use that stress to jump into action and keep moving forward. That way, I'm converting it into a positive force."
Written by Kevin Downey on September 24th, 2022