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Scenario Based

15 Interview Questions & Answers

1.
Discuss one important decision you made in your last role and the impact that decision had.
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The interviewer wants to know how you handle pressure and situations that require you to think independently. Think back to a time when a project needed to get done or you had a problem with a client and your manager was away. Explain how you handled it with confidence.

If you have had a managerial position or higher, this question may be easier to answer since your role requires more decision-making responsibility. Think back to when a project didn't go according to plan and the decision you had to make to repair the situation.

1.
Discuss one important decision you made in your last role and the impact that decision had.
The interviewer wants to know how you handle pressure and situations that require you to think independently. Think back to a time when a project needed to get done or you had a problem with a client and your manager was away. Explain how you handled it with confidence.

If you have had a managerial position or higher, this question may be easier to answer since your role requires more decision-making responsibility. Think back to when a project didn't go according to plan and the decision you had to make to repair the situation.

Rachelle's Answer #1
"I had to address a problem with a customer when my manager was in a meeting. Normally, we give complaints such as this one to the manager, but this customer was incredibly upset over her experience. I felt that if I told her to wait it would make her feel like I didn't care. Since we screwed up on the product we sent her, I took full responsibility for it and explained how I would fix the situation. I ended up giving her a refund, and at the end of the call she thanked me for listening and said this was one of the best experiences she had with a customer service associate."
Rachelle's Answer #2
"In my last role, I was tasked with finding potential new vendors when it came to supplies and a couple of other small services such as secure recycling and coffee products. I did a great deal of research and took cost savings, service, and reputation into account. Once I decided on the changes to implement, I tracked our company's savings for three months, then presented those savings to the owner. Overall, my decisions saved us $25,000."
2.
Tell me about a time when you received criticism from your manager. How did you react to that criticism? How did you make improvements based on that criticism?
This question is another way for an interviewer to ask you what your weaknesses may be. When you are thinking about examples of criticism, it's best to show that you want to grow as an employee and that you can handle constructive criticism because it helps you learn and improve the quality of your work. Give examples that would not make you exempt from the role. For instance, if you are interviewing to be a bus driver, you do not want to say that your manager called you a terrible driver!

Rachelle's Answer #1
"I was instructed to create some presentations for our events. After my manager reviewed my work, some of the slides required the additional copy, and he had different design concepts in mind. He had a background in graphic design, and since I do not, I listened to his ideas and incorporated them. I thought they looked very professional and in the following presentations, I tried to include those design concepts."
Rachelle's Answer #2
"A couple of weeks ago my manager asked me to increase my typing speed. I did not think it was slow at all...about 60 words per minute, but he wanted me to speed up anyways. I have been taking typing tests at night to work on this skill. So far, I am at 72 words per minute."
Anonymous Answer
"I was asked to create some presentations for one event. After my supervisor reviewed my presentation, some of the slides required additional copy. He had different design concepts in mind. He had great experience in presenting data, and since I did not, I listened to his ideas and incorporated them. I thought they looked very professional and in subsequent presentations, I have included those concepts."
Rachelle's Answer
Great! It's perfect that you added in how you listened and incorporated change.
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3.
Tell me about a time your former manager or a coworker upset you. What did they do to upset you? How did you handle it?
This question gives you the opportunity to provide an example of how you deal with stressful situations. An employer wants someone who can handle challenging scenarios both calmly and professionally. Keep your answer positively-focused and be sure not to bad mouth anyone or give too many details that may deter from the central question, which is 'how did you handle it?'

Rachelle's Answer #1
"My colleague and I were assigned a presentation to work on together, and we split the work evenly. Unfortunately, my colleague didn't finish her half in time for the deadline. I was concerned because it reflected badly on me as well. I calmly communicated with my colleague a new plan that allowed us to finish just in time."
Rachelle's Answer #2
"I do not get upset very easily and the last time I recall feeling this way was last year when my manager blamed me for not sending an email that I indeed, did send. The communication was critical and could have cost us a client had I not sent the message; so I do understand the passion behind her reaction. However, she was simply looking in the wrong email folder. I showed her my sent folder, and she calmed down, later apologizing for her reaction."
4.
Describe to me your method of convincing others to see things your way.
The interviewer wants to see that you have strong persuasive skills. Think about your personality and how you present your ideas to someone else, in work and your personal life. Make sure you avoid words such as pushy and forceful. Explain that you offer facts and statistics and explain the results of your research to back up your thoughts, ideas, and opinions. Show that you can influence people through an inspirational approach versus bullying others to see things your way.

Rachelle's Answer #1
"When I would like others to see my way, I am sure to carefully lay out the ways that my idea will benefit them. I review those reasons, collect agreement from them, and then close them on the idea by having them agree that it's the soundest decision or choice."
Rachelle's Answer #2
"If I am passionate about something, and want others to see things my way, showing them my raw passion is the best way to do it. I get excited about my idea and tell them why it's exciting. Like a hype man at a concert. I want them excited about my idea!"
Anonymous Answer
"A commitment to one’s job goes hand in hand with promoting the welfare of the organization and what’s best for it. Included in this is one’s own personal vision. In developing my own vision, I found it useful to use supervisors and other co-workers as sounding boards. In this way, I profit from their thoughts and experience while allowing them to evaluate and appreciate my perspective. Once co-workers know where you are coming from, the task of promoting ideas becomes much easier. Naturally, I don’t expect acceptance for all of my ideas, but thanks to the context provided by this kind of honest exchange with coworkers, it is much more likely my ideas will be better understood and evaluated on their merit."
Rachelle's Answer
This is a very well crafted, and thoughtful response. 10/10
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5.
Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
The interviewer would like to know if you have a natural ability and desire to be a leader, or if you prefer to be a follower. Being a leader gives us a different perspective and allows you to grow in your views. Explain that you enjoy helping others develop, while learning things yourself, and show that you are the type of leader that hopes to inspire others.

Rachelle's Answer #1
"We often work in small groups on a variety of projects, however; last month I was tasked to complete a project with a group of ten. I quickly realized that I was the most seasoned of the group and so it was natural for me to be the leader since I had the majority of the answers. I enjoyed that aspect of the work and earned compliments from my supervisor on the result. Everyone worked well together and knew their role."
Rachelle's Answer #2
"I do not consider myself a natural leader, however, when we recently had a new employee join the admin team, I took her under my wing. I wanted to see her succeed, so I took her out for lunch, explained the office dynamics, and encouraged her to ask questions. It feels terrific to share my knowledge."
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