Scenario Based Mock Interview

To help you prepare for your next job interview, here are 20 situational interview questions with answer examples.

Scenario Based was written by and updated on March 16th, 2022. Learn more here.

Question 1 of 20

What would you do if an angry customer confronted you?

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List of 20 Scenario Based Interview Questions & Answers

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  1. 1.

    What would you do if an angry customer confronted you?

  2. 2.

    What would you do if an angry customer approached you and demanded an immediate resolution to their problem?

  3. 3.

    How do you convince others to see things your way?

  4. 4.

    Discuss one crucial decision you made in your last role and the impact that decision had.

  5. 5.

    What would you do if a boss or co-worker blamed you for a mistake that you were not responsible for?

  6. 6.

    Tell me about a time your former manager or coworker upset you. What did they do to upset you, and how did you handle the situation?

  7. 7.

    How would you proceed if your boss asked you to complete a task that you had never done before?

  8. 8.

    Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?

  9. 9.

    Tell me about a time when you received criticism from your manager. How did you react to that criticism, and did you make improvements?

  10. 10.

    What would you do if you made a mistake at work and nobody noticed?

  11. 11.

    Tell me about a time when you had to resolve a conflict between two employees. How did you generate a resolution?

  12. 12.

    Let's say you made an error at work and the impact of your mistake was significant. How would you correct the error?

  13. 13.

    Discuss a time when you went above and beyond the call of duty. How did your actions exceed your standard job requirements?

  14. 14.

    What would you do if you had to collaborate on a project with a colleague with whom you disagreed?

  15. 15.

    Let's say you lost track of a deadline. How would you recover to ensure that you completed your project on time?

  16. 16.

    Tell me when you naturally took on a leadership role. Did you enjoy being a leader, and were you happy with the outcome?

  17. 17.

    How would you react if a co-worker called in sick and asked you to put in overtime to cover for them? Where do you draw the line when being a team player?

  18. 18.

    What would you do if a customer asked you about a product or service and you were unsure of the answer?

  19. 19.

    What would you do if you were made aware of a co-worker being dishonest or stealing from the company?

  20. 20.

    How would you handle providing constructive feedback to your manager?