Scenario Based Mock Interview

To help you prepare for your next job interview, here are 20 situational interview questions with answer examples.

Scenario Based was updated by on March 16th, 2022. Learn more here.

Question 1 of 20

Let's say you made an error at work and the impact of your mistake was significant. How would you correct the error?

"(Situation) I understand that making a mistake in the workplace can have serious repercussions, especially if it were left ignored. (Solution) If I were responsible for an error at work, significant or insignificant, I would jump into action immediately. I would fix the mistake independently or ask a leader for assistance if the problem was too large. Of course, I would apologize for my error and make the necessary skill improvements to ensure the situation did not happen again. (Benefit) I will not allow pride to get in the way of admitting when I have made a mistake. Because of this, I am very agile in my work, and a trustworthy team member whom you know will be honest about my performance and results.

(Option: follow up with a story-based example using the STAR method) One example of this is, while working at Company XYZ, I did not meet my monthly sales goal in my fourth month of employment. I understood that my monthly sales goal impacted the department, so the disappointment was strong. I addressed the issue by speaking with my manager. I explained that I fell short and believed it was because I did not make enough cold calls the previous month. I wanted to show my manager that I was ready to take responsibility for mistakes, so I devised a few success strategies and presented them to my manager with a plan to get back on track the next month. I learned that taking ownership of my mistakes is important, as is doing all I can to become better. The following month, I exceeded my goal and covered my shortcomings from the previous month. Since then, I have exceeded my targets every month by at least 11%, a proud accomplishment that I look forward to generating here at Company ABC."

Next Question

20 Scenario Based Interview Questions & Answers

Below is a list of our Scenario Based interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Let's say you made an error at work and the impact of your mistake was significant. How would you correct the error?

  • 2. Discuss one crucial decision you made in your last role and the impact that decision had.

  • 3. Tell me about a time when you received criticism from your manager. How did you react to that criticism, and did you make improvements?

  • 4. Discuss a time when you went above and beyond the call of duty. How did your actions exceed your standard job requirements?

  • 5. Tell me about a time your former manager or coworker upset you. What did they do to upset you, and how did you handle the situation?

  • 6. What would you do if you had to collaborate on a project with a colleague with whom you disagreed?

  • 7. What would you do if an angry customer confronted you?

  • 8. How do you convince others to see things your way?

  • 9. Let's say you lost track of a deadline. How would you recover to ensure that you completed your project on time?

  • 10. Tell me when you naturally took on a leadership role. Did you enjoy being a leader, and were you happy with the outcome?

  • 11. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?

  • 12. Tell me about a time when you had to resolve a conflict between two employees. How did you generate a resolution?

  • 13. How would you react if a co-worker called in sick and asked you to put in overtime to cover for them? Where do you draw the line when being a team player?

  • 14. What would you do if a customer asked you about a product or service and you were unsure of the answer?

  • 15. What would you do if you were made aware of a co-worker being dishonest or stealing from the company?

  • 16. What would you do if you made a mistake at work and nobody noticed?

  • 17. How would you proceed if your boss asked you to complete a task that you had never done before?

  • 18. What would you do if an angry customer approached you and demanded an immediate resolution to their problem?

  • 19. What would you do if a boss or co-worker blamed you for a mistake that you were not responsible for?

  • 20. How would you handle providing constructive feedback to your manager?