Kaiser Permanente Mock Interview

Practice 37 Kaiser Permanente interview questions covering integrated care, patient-centered values, and healthcare teamwork.

Question 1 of 37

Patient care requires a strong amount of compassion. Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

As pioneers in preventative medicine and leading groundbreaking medical research, Kaiser Permanente knows compassionate and personalized care is important to the patients they care for and the nonprofit health plan members they insure. Your interviewer needs to be assured that you will bring a high level of compassion. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role by giving a real-life example or two from your work history.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Yes, I absolutely do and know that your integrated care and coverage model is built upon meeting and exceeding the needs of your members. Even on the longest and most strenuous shifts, keeping a smile on my face and remaining focused on each patient interaction is a top priority for me. With compassion in the form of providing kindness and empathy in caring for patients and colleagues being one of Kaiser Permanente's core values, I look forward to bringing a compassionate approach to this role by being an active listener at all times, being a servant to those that I'm caring for, and being fully engaged in the work I'm performing directly with patients."

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Anonymous Answer

I see myself as a compassionate person; I see more than a sick person picking up their prescription. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better.

Rachelle's Feedback

This is a great response, and it shows that you truly do care about the people that you come across every day.

Anonymous Answer

I have much compassion for my patients because I remember how terrifying my lengthy hospitalization as a 10-year-old was. As a result, my empathy guides me to be gentle and honest during a procedure. My goal is to have my patients view me as a healer and someone they trust to take care of them.

Amanda's Feedback

Compassion and empathy are dual characteristics that are vital to providing high-quality medical care to patients. Our ability to be compassionate with others is often rooted in our own life experiences, meaning those that have experienced suffering can sometimes have a greater capacity for compassion than anyone else. You can make this answer more impactful by explaining why you experienced a lengthy hospital stay as a child and how that influenced you. Do you remember receiving compassionate care during that time that inspired you to want to care for others in a similar way? Are there specific actions you take to express compassion, such as always using a patient's name, actively listening to their concerns, allowing them to ask questions, and expressing how the procedure will help them toward the goal of healing?

Anonymous Answer

Yes, I do consider myself a compassionate person. We don’t always know what a patient’s situation is when they are coming in so I always try to be as gentle and kind as possible for them to feel at ease. This can help them to feel open explaining why they are not in the best mood or what is troubling them. And the whole visit is much smoother that way.

Jaymie's Feedback

Excellent job! It's important to be compassionate in healthcare, and it sounds like you understand the importance of empathy and perspective when working with patients.

Anonymous Answer

I think that those who choose to be in the social work profession have some level of compassion. I chose this profession for that very reason. I consider myself a very compassionate person who finds joy in helping others and I do so in an empathetic and caring way.

Jaymie's Feedback

Compassion is important in every role at Kaiser Permanente. It sounds like you're passionate about caring for and helping others.

Anonymous Answer

I definitely consider myself a compassionate person. Looking back on my time in the restaurant industry, I never shied away from putting myself in a position to assist customers with whatever their needs were and going beyond. Whether it be ensuring customers with food allergies have a safe meal, going out of my way to assist an elderly customer getting in and out of their seat, or paying out of my own pocket to make sure a customer gets a free meal for their birthday. I always try to treat customers as if they were an extension of my family. I believe the compassion I bring can add value to Kaiser Permanente if given the opportunity.

Jaymie's Feedback

Excellent! You did a great job tying in your customer service skills from your restaurant experience, and it's easy to see how those would transfer into patient care in healthcare.

Anonymous Answer

Yes, I do consider myself a compassionate person, whenever someone tells me about their struggles or a situation they are in, I put myself in their shoes and try to see what they are going through because I want to understand it from their perspective. I try my best to listen and give caring advice and not any judgment to someone telling me their struggles.

Discovery

35.Why do you want to work for Kaiser Permanente?

Discovery

36.What do you know about Kaiser Permanente?

Compatibility

Kaiser Permanente Mock Interview

Patient care requires a strong amount of compassion. Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?

37Kaiser Permanente Interview Questions & Answers

1.Patient care requires a strong amount of compassion. Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?

2.How do you feel you would fit in with the cultural values and diverse team at Kaiser Permanente?

3.Working at Kaiser Permanente, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?

4.Do you believe it's important to integrate yourself into the community in which you practice medicine? How would you effectively do this?

5.At Kaiser Permanente, we take pride in our great relationships with vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.What is your patient care philosophy that you would bring to work at Kaiser Permanente?

7.In order to work for Kaiser Permanente, you must be able to pass a full criminal background check. Do you consent to a full background check?

8.Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

9.Kaiser Permanente is a very large organization and values the promotion of employees from within. What are your ultimate career goals in the healthcare field and what are you doing to fulfill those goals?

10.Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?

11.Have you ever been involved in ordering medical supplies, maintaining inventory, or any other types of healthcare-related administrative duties during your career?

12.How would you describe your personality and how would it benefit this team at Kaiser Permanente?

13.Kaiser Permanente has a diverse workforce. Talk about a time that you worked with a diverse team and what role did you play on that team?

14.Do you prefer to work in a team-based or individual position?

15.Kaiser Permanente supports a healthy work-life balance for all employees. How do you balance life and work?

16.Tell me about yourself.

17.What aspect of your work brings you the most stress?

18.If you were hired today, what would you accomplish first on the job?

19.What do the words "customer service" mean to you in this role?

20.With ongoing changes in the healthcare industry, how do you keep your knowledge in your field current?

21.Is there any type of work environment that you dislike working in?

22.In your opinion, what makes you a great problem solver?

23.What would you say is the greatest weakness you would bring to this role?

24.Why do you think you will be successful in this role?

25.Have you ever made a critical mistake while on the job? How did you handle the situation?

26.We were initially looking for someone with five years of experience in a similar role. Considering you have just two years experience, would you be willing to accept this position at a lower salary?

27.When have you had to adapt to change in the workplace?

28.How would you handle communicating bad news to a colleague or patient at Kaiser Permanente?

29.Tell me about a time when your communication skills greatly benefited your team. How can your communication skills benefit you in this role?

30.How would you handle working with a patient or coworker who had a difficult personality?

31.Talk about a time you had to diffuse a situation with an angry colleague or patient. What was critical for you to consider in your attempt to make the situation better?

32.If hired for this role, what tools would you need to deliver excellent service?

33.How will you handle the day-to-day stresses that come with this position?

34.What role would you be most comfortable taking on as part of this team at Kaiser Permanente?

35.Why do you want to work for Kaiser Permanente?

36.What do you know about Kaiser Permanente?

37.Why should we hire you?