35 Kaiser Permanente Interview Questions & Answers
Adaptability
1. When have you had to adapt to change in the workplace?
How to Answer
In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Talk to your interviewer about a time when have had to adjust to changes on the job. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result.
Written by Ryan Brunner
Entry Level Example
"While I was in school, I worked at a fast food restaurant, which was very fast-paced. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. That meant I might work four different areas during my shift, ranging from cleaning the dining room to making sandwiches or doing the dishes. I tried to always keep a positive attitude and remain flexible, knowing that being short-staffed was a stress to everyone, so I was willing to do what was necessary to keep the team moving together. I understand the need for change and do all I can to support it."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"In my current role there is a lot of staff turnover when it comes to our management team. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. It is not the ideal situation, but I have always adjusted for the good of the team. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action."
Written by Ryan Brunner
User-Submitted Answer
"When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I was nervous that I was not using the proper equipment during high-exposure risk procedures. We had in services to help us prepare. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Finally, end your response by talking about the positive outcome. Did your team learn how to effectively use PPE and successfully protect themselves and their patients?
Behavioral
2. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?
How to Answer
To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart.
Written by Ryan Brunner
1st Entry Level Example
"I definitely consider myself a compassionate person. I take the opportunity to understand others and really try to put myself in their shoes to better understand their perspective of a situation. In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. I always listen with an open mind and heart and never cast judgment. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I take the time to listen and reflect back to ensure that I am providing the best care possible."
Written by Ryan Brunner
2nd Answer Example
"My main reason for pursuing a career in healthcare was due to my compassionate nature with people. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. These go above and beyond what it means to provide compassionate care."
Written by Ryan Brunner
User-Submitted Answer
"I see myself as a compassionate person; I see more than a sick person picking up their prescription. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a great response, and it shows that you truly do care about the people that you come across every day.
Behavioral
3. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?
How to Answer
No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved.
Written by Ryan Brunner
1st Entry Level Example
"When I was in college, I worked at a fast food restaurant, so naturally, there was a lot of interaction with the public. I often worked nights and weekends, and sometimes, customers would come in intoxicated. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. I never let their behavior dictate my response, and I never let it overwhelm or upset me to the point that I couldn't complete my job. I know in healthcare, you may have similar experiences with patients or caregivers who are angry or upset or who have maybe just had someone they love pass away. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente."
Written by Jaymie Payne on March 5th, 2023
2nd Answer Example
"This is a great question. I think the right answer is, 'of course, but not for long!' We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Ryan Brunner
User-Submitted Answer
"I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
There is a balance between allowing normal emotion and allowing it to impact your work. It seems you have found that balance. Nice work!
Behavioral
4. How do you handle the day-to-day stresses that come with this position at Kaiser Permanente?
How to Answer
No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive in this role, even during the most stressful times. Reiterate to your interviewer that you are aware of the stressors that come with this role. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective.
Written by Ryan Brunner
Entry Level Example
"I feel that one of my strengths is managing stress. In this role, I would utilize a couple of different techniques to help me manage the day-to-day stress of the job. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. If I had questions, I would ask them, and if I felt overwhelmed or had concerns, I would be sure to speak with my manager about those as well. Throughout my shift, I would take my meal breaks so that I could have that time to replenish my energy and decompress before getting back to my duties."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back."
Written by Ryan Brunner
User-Submitted Answer
"I am super focused when I am stressed so I can make sure everything is done and correct. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've answered well by sharing that you face stressful situations head-on. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal.
Behavioral
5. What is your patient care philosophy that you would bring to work at Kaiser Permanente?
How to Answer
Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart.
Written by Ryan Brunner
1st Entry Level Example
"I would say my patient care philosophy would be to always put the patient first. To me, this means their emotional and physical needs, wants, and goals and doing what is best for the patient above all else. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Every day at work, I remind myself that everyone I come across has their struggles. Every person I care for has a story. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes."
Written by Ryan Brunner
2nd Answer Example
"I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."
Written by Jaymie Payne on March 5th, 2023
User-Submitted Answer
"Do my job and do it right. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a personal and caring approach. I really like this answer! Just some food for thought...how does this response align with the Kaiser Permanente philosophy? Are there shared values that you could also mention?
Behavioral
6. What would you say is the greatest weakness you would bring to this role at Kaiser Permanente?
How to Answer
Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. What is important to them is that you are cognizant of your own personal shortcomings. If possible, pick a weakness that is not a core skill for the position you are interviewing for. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Ryan Brunner
1st Entry Level Example
"I believe I could improve on some technical skills including Excel and Word. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Ryan Brunner
1st Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is taking on too much and not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project all of the time. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Ryan Brunner
2nd Answer Example
"As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I continue to work on this on a daily basis."
Written by Ryan Brunner
User-Submitted Answer
"I think my weakness is that I take too much to do. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Good answer! It's great that you are working on asking for help from a variety of people when needed.
Behavioral
7. Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?
How to Answer
When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge.
Written by Ryan Brunner
1st Entry Level Example
"In college, I took a business course, and in it, we had a group project with four total students assigned to research a company, do a SWAT analysis, and present it to the class. Initially, it was set up perfectly because we had four students, and there were four parts to that analysis. We met a few times, delegated assignments, and planned to meet again in a few weeks. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. The professor didn't empathize with the situation, so the two of us were responsible for completing the remainder of the project and presenting it in less than one week. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. We met every evening before the presentation to finalize the project and rehearse our parts. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization."
Written by Ryan Brunner
2nd Answer Example
"Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. My idea was to talk to users of EHR systems at all levels. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. This process helped make our project a success in the end."
Written by Ryan Brunner
User-Submitted Answer
"When I started in Interventional Radiology, I was not trained in IR procedures. There was not a formal method of teaching IR PAs. I discussed with hospital credentialing and became the first PA proctor in our Heath system. I had to submit my previous procedural logs and take a test. New hires were appreciative of learning one on one. The challenges are learning how each new hire learns and the best approach to teaching each new hire."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member.
Behavioral
8. What part of your work brings you the most stress?
How to Answer
Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work.
Written by Ryan Brunner
1st Entry Level Example
"In my last volunteer role, I supported a fundraiser for the women's shelter. Even though it was only a few hours a week, I found the position to be very stressful. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. There were about 25 of us on the project, and after reaching out to some of the other volunteers, it appeared no one really understood who was responsible for what, and there wasn't a lot of communication to prepare for the event. I went to the volunteer director and expressed my gratitude for being able to support such an organization, but constructively shared my feedback that if we could improve communication and set clear expectations on roles and responsibilities, I felt like we would accomplish more and have a better chance of reaching our goal. I even created and shared a few templates in Word to help get organized. He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. I like to be on time with my schedule to ensure that our patients are assisted properly. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort."
Written by Ryan Brunner
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes unnecessary stress for myself. I manage this by focusing my energy on productive activities that are good for my work."
Written by Ryan Brunner
3rd Answer Example
"In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Early in my career, I probably worried too much about the fear of failure with my patients. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them."
Written by Ryan Brunner
User-Submitted Answer
"Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
I can see how it would be stressful when you care for your patients' success so much! It sounds as though you do everything possible to ensure your patients are set up for success.
Direct
9. In order to work for Kaiser Permanente, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. If you have a criminal record, you must disclose this.
Written by Ryan Brunner
1st Entry Level Example
"I have previously completed a background check to be a volunteer, so I have no problem completing another as a condition of employment with Kaiser Permanente."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me for this role."
Written by Ryan Brunner
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Ryan Brunner
User-Submitted Answer
"Yes, I understand I have to have a clean background, and I'm happy to comply with it."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Straightforward answer - very good!
Direct
10. Why do you think you will be successful in this role with Kaiser Permanente?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview.
Written by Ryan Brunner
1st Entry Level Example
"I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. This is important to me because I know it takes many people, from receptionists to providers, to care for patients and ensure they have a positive patient experience. Each and every employee plays a critical role in the patient care process. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. I believe my drive to collaborate with others and provide excellent customer service for patients would add value to Kaiser Permante's team."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly."
Written by Ryan Brunner
2nd Answer Example
"Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente."
Written by Ryan Brunner
User-Submitted Answer
"I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I work good under stressful situations, and I'm good at resolving patients' problems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are all excellent skills to have, and you sound very talented! Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description.
Discovery
11. What role would you be most comfortable taking on as part of this team at Kaiser Permanente?
How to Answer
At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team.
Written by Ryan Brunner
Entry Level Example
"As I've just recently entered the workforce, I would be most comfortable in a support role on this team. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"I am usually the 'ideas person' in team projects. In my current position, I am not the most persuasive person on our team, but I am highly creative. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects."
Written by Ryan Brunner
User-Submitted Answer
"My position at Kaiser is a Radiology Physician Assistant. There are no other roles for that position"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This question is a little tricky because it's unclear. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. leader vs. follower). At the end of the day, many role titles are fluid. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA.
Discovery
12. In your opinion, what makes you a great problem solver that we would be hiring at Kaiser Permanente?
How to Answer
In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente.
Written by Ryan Brunner
1st Entry Level Example
"I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. I'm also very self-reliant, and if there is a problem I'm unsure how to approach, I'm quick to research it and track down the necessary information or person to consult with. I never give up and will work until I have found a solution to whatever problem is at hand."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment."
Written by Ryan Brunner
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success."
Written by Ryan Brunner
User-Submitted Answer
"I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your problem-solving approach is fantastic! You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Well done!
Discovery
13. What do the words "customer service" mean to you in this role with Kaiser Permanente?
How to Answer
Kaiser Permanente is 100% focused on the service that they provide to their patients. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers.
Written by Ryan Brunner
1st Entry Level Example
"For Kaiser Permanente, I realize that patients are the customers. Without the patients returning, business would suffer, so the entire patient experience is critical. In this role, I would go above and beyond to treat every patient and their families with the same respect and care that I would my own family or friend. I know that every interaction is important, from answering the phone to checking someone in at the desk or just assisting a patient or family member in passing through the hallway. Each day, I would bring a positive attitude to work, treat patients with compassion, kindness, and professionalism and go out of my way to ensure that they would recommend Kaiser Permanente to all of their friends and family."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them."
Written by Ryan Brunner
2nd Answer Example
"Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. If I promise any follow-up to my students, I do so in a timely manner. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees."
Written by Ryan Brunner
User-Submitted Answer
"To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Make them think we care about them as if they were our family members so that they will come back."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your version of customer service sounds warm, welcoming, and caring. Very nice answer.
Discovery
14. If Kaiser Permanente hired you today, what would you accomplish first on the job?
How to Answer
In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. This could include increasing budgets or improving patient care.
Written by Ryan Brunner
1st Entry Level Example
"My first task would be to learn and absorb as much training and information as possible. I want to add value immediately, and the quicker I can learn the roles and responsibilities of the job, the quicker I can be working independently but still supporting the larger team. I do feel that I can immediately add value though in the area of customer service. I truly enjoy working with the public, I understand the core values of Kaiser Permanente, and I look forward to providing an excellent experience for the patient and their families so they continue to return to us for care."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic."
Written by Ryan Brunner
2nd Answer Example
"Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial."
Written by Ryan Brunner
3rd Answer Example
"In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. By seeing and understanding the history, I can help guide a plan moving forward for the team."
Written by Ryan Brunner
User-Submitted Answer
"I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Great answer!
Discovery
15. Tell me about yourself and the type of person we'd be looking to hire at Kaiser Permanente.
How to Answer
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team.
Written by Ryan Brunner
1st Entry Level Example
"On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. I enjoy hiking, reading by the lake, bicycling, and visiting local state parks. Professionally, as a recent graduate, I'm eager to find a well-established organization that I can join and add value to while also learning and expanding my skill set. Even though I may not have several years of experience, I feel I would bring value in other ways to Kaiser Permanente. I'm very outgoing and people-centric, I love serving others through excellent customer service and compassion, and I'm very reliable, having only missed two days of class in my two-year program."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."
Written by Ryan Brunner
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. I am eager to get a great start on my career."
Written by Ryan Brunner
3rd Answer Example
"From a young age, I was raised around a farm and animals are a huge part of my life. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. We also raise chickens and goats and have a couple of horses as well. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year."
Written by Jaymie Payne on March 5th, 2023
User-Submitted Answer
"In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I also help the pharmacist with anything they needed from translating to ringing up customers. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your work history sounds strong, and it seems as though you are very loyal to your work. If you can add in a little bit more about your education, that would round out your answer nicely.
Discovery
16. Do you prefer to work in a team-based position or individually?
How to Answer
Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente.
Written by Ryan Brunner
1st Entry Level Example
"I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. I really enjoyed both aspects and believe in a professional setting such as Kaiser Permanente, I would be successful in both a team-based setting and an individualized setting."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Whether I am doing an independent project or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente?"
Written by Ryan Brunner
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Ryan Brunner
User-Submitted Answer
"I work good with minimum supervision, but I also enjoy working with a team. Either way, I always do my best, and I make sure the job is done the way it suppose to be."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice! You are showing the interviewer that you are highly capable in either situation.
Discovery
17. Kaiser Permanente supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Talk to the interviewer about how you can maintain that appropriate balance for yourself. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work.
Written by Ryan Brunner
1st Entry Level Example
"During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. I found that creating a schedule and sticking to it really helped me. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Ryan Brunner
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
Written by Ryan Brunner
3rd Answer Example
"Outside of my career, my priorities in life are my family and being outdoors. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day."
Written by Ryan Brunner
User-Submitted Answer
"I like my job, and I enjoy what I do. But when I'm home, I don't think about work. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds like you have a very full personal life, with a fantastic work/life balance. Very good answer!
Discovery
18. How would you describe your personality and how would it benefit this team at Kaiser Permanente?
How to Answer
Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente.
Written by Ryan Brunner
1st Entry Level Example
"I have a heart for others, and I'm genuine in the care, kindness, and compassion I show when interacting with friends, family, or even strangers. I'm personable and outgoing and find it easy to strike up conversations with almost anyone I meet. I believe in providing excellent customer service through positive experiences, empathy, and effective communication. I know that Kaiser Permanente values quality and compassionate care for all, and I think my personality and values would align well with the organization."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team."
Written by Ryan Brunner
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care."
Written by Ryan Brunner
3rd Answer Example
"I have always been naturally introverted, but I have turned that personality trait into an advantage for me. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I love working as part of a team and my colleagues take well to my personality."
Written by Ryan Brunner
User-Submitted Answer
"I would describe myself as a hard worker. I have a kind and outgoing personality. I get along well with others and work well as a team."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! It seems you would be a wonderful teammate to have around.
Discovery
19. Talk about the importance of integrating yourself into the community in which you practice medicine. How would you effectively do this?
How to Answer
One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past.
Written by Ryan Brunner
1st Entry Level Example
"As a newer provider to the community, it will be important for me to get out and introduce myself to others. I plan to attend wellness events and fundraisers in the community so that I can begin to meet members of the community and start to build and foster those relationships. I would also like to do some volunteer work in the community by volunteering for medical tents during community events or mentoring youth through the Big Brothers Big Sisters Program."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward."
Written by Ryan Brunner
2nd Answer Example
"Currently, I spend one weekend a month building homes for Habitat for Humanity. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. As well, I am an active participant in my local rotary club. If I were to be offered this position, I would look forward to bringing these services to this area as well."
Written by Ryan Brunner
3rd Answer Example
"Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live."
Written by Ryan Brunner
User-Submitted Answer
"I believe in volunteering in the community where you live. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Unfortunately, the sales have shut down. Since I have two high school girls who are involved in music. I volunteer with their organizations in various roles. My youngest daughter is involved in volunteering. I hope to involve them in various Kaiser community volunteering opportunities."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Your response makes it clear that you volunteer in your community in various ways. You can consider improving this response by explaining why. What makes you want to give back to your community? Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Does it help you build trusting relationships with community members? Are there specific Kaiser volunteer opportunities you'd be interested in?
Discovery
20. Kaiser Permanente is a very large organization and values the promotion of employees from within. What are your ultimate career goals in the healthcare field and what are you doing to fulfill those goals?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. They want to know that your passions align well with what Kaiser Permanente is offering. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for.
Written by Ryan Brunner
1st Entry Level Example
"As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. I'm still exploring and trying to decide which healthcare career path I want to pursue, and I think starting out in this role would give me the skills and experience I need to help guide my path."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"If I could expand my expertise in any medical specialty, I would choose anything within primary care. This is one of the reasons I have applied with Kaiser Permanente. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. In my current organization, I have been picking up extra shifts in family medicine to expand my skills."
Written by Ryan Brunner
2nd Answer Example
"I'm very interested in clinical research. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I'd be curious to hear if your department had any needs in this area. Is this something junior staff can be involved in?"
Written by Ryan Brunner
3rd Answer Example
"Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead."
Written by Ryan Brunner
User-Submitted Answer
"I am happy with what I do as a pharmacy tech. I love my job. In the future, I will like to be a PA and help more people."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Wonderful! Are there any specific action steps you would need to take to reach your goal of becoming a PA?
Diversity
21. How do you feel you would fit in with the cultural values and diversity at Kaiser Permanente?
How to Answer
The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture.
Written by Ryan Brunner
1st Entry Level Example
"I know that Kaiser Permanente values compassion, quality care, and collaboration. I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. When teams are diverse, and everyone has a voice, collaboration, and innovation expand, and patient outcomes can be improved. I enjoy working as part of a diverse team because it has two-way value; you can expand your experiences and skillset by learning from others, and you can also contribute your knowledge and experiences to others on the team."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Human beings all grow up in different manners and under different philosophies. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. I also keep myself open to my colleagues so that they can know and understand me better as well."
Written by Ryan Brunner
2nd Answer Example
"The people on the frontlines of a business are vital to the success of any organization. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I would look forward to working in an organization of this size to better experience an even wider amount of diversity."
Written by Ryan Brunner
User-Submitted Answer
"Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Kaiser has over 300,000 employees with a large diverse workforce. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a great start! When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. This shows the interviewer that you've done your research and aren't answering vaguely. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion.
Diversity
22. Kaiser Permanente has a diverse workforce. Talk about a time that you worked with a diverse team and what role did you play on that team?
How to Answer
Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion.
Written by Ryan Brunner
1st Entry Level Example
"During high school, I went on a mission trip to Haiti. The group comprised about 15 volunteers, of whom I only knew two. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. We also had ethnic and gender diversity on the team as well. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. I learned a lot from each volunteer, and because we had such a diverse team, we were able to share ideas and solutions to problems that we may not otherwise have been able to come up with on our own. I believe the same concept would be true at Kaiser Permanente, and by working with different individuals to achieve the same goal, patients will be better supported and cared for."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in college. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente."
Written by Ryan Brunner
2nd Answer Example
"I am so glad you pointed out your need for diversity at Kaiser Permanente. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. These experiences have really opened my eyes to working with people from backgrounds different than myself."
Written by Ryan Brunner
3rd Answer Example
"My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best."
Written by Ryan Brunner
User-Submitted Answer
"Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This sounds like a very collaborative workplace. Good example!
Education
23. With ongoing changes in the healthcare industry, how do you keep your knowledge in your field current?
How to Answer
Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Ryan Brunner
1st Entry Level Example
"Currently, I follow healthcare trends through reading online news articles, trending topics on Google, and through platforms like LinkedIn by following certain companies and industry leaders. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. I also plan to attend community events to begin to network with other healthcare professionals I can connect and build relationships with."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals in our field. What resources do you prefer to stay on top of industry trends and changes?"
Written by Ryan Brunner
2nd Answer Example
"I am an avid fan of Google alerts! I will receive an email with the related information any time there is a major headline about the healthcare industry. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM."
Written by Ryan Brunner
3rd Answer Example
"Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room."
Written by Ryan Brunner
User-Submitted Answer
"As a certified pharmacy tech, I have to continue learning. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I also learn a different kind of articles and submit my test to renew my certificate. I also receive emails from different pharmacy pages with interesting articles."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview?
Experience
24. Kaiser Permanente was initially looking for someone with five years of experience in a similar role. Considering you have just two years experience, would you be willing to accept this position at a lower salary?
How to Answer
If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Discuss with the interviewer what you would expect for compensation if offered this position. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy.
Written by Ryan Brunner
1st Entry Level Example
"I understand that I do not meet the minimum requirements of five years, but as you mentioned, I do have two years of professional experience. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. I understand you probably have a pay band based on experience, so I'd love to discuss my skills and experiences further and explore where my background may fall on that scale."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Written by Ryan Brunner
2nd Answer Example
"When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience."
Written by Ryan Brunner
User-Submitted Answer
"You are searching for someone with 5 years' experience and I have two. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I am a very hard worker who is eager to become a team member with Kaiser."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've done well by answering diplomatically. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record.
Operational
25. Have you ever been involved in ordering medical supplies, maintaining inventory, or any other types of health care related administrative duties during your career?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview.
Written by Ryan Brunner
1st Entry Level Example
"Since I am new to healthcare, I do not have any formal experience in this area. I am very open to training, and I'm a quick learner, so I feel I would be able to be taught and pick the job up quickly. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting."
Written by Ryan Brunner
2nd Answer Example
"Yes, I handle all of these administrative tasks in my current role. I have been responsible for maintaining supplies on the general surgery ward for five years. I have always been great at working behind the scenes with the result being efficiency for others."
Written by Ryan Brunner
User-Submitted Answer
"Yes, the pharmacist and I are the ones that order prescriptions most of the time. I also check what's low and order specialty if it's a fast mover. I make sure the on hands are right for the computer to order what's on auto order. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! It sounds like you have the experience the interviewer would be looking for. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory.
Operational
26. Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
How to Answer
The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente.
Written by Ryan Brunner
1st Entry Level Example
"In school, I found several techniques helpful to keep myself well-organized and reduce the number of errors in my assignments. At the start of every semester, I would use the syllabus to help me plan out all my course assignments and enter the deadlines on my Google calendar. I used color coding to indicate whether it was a discussion post or whether it was a term paper. I then broke those larger assignments down into milestones and would also put those on my calendar to help me stay organized and on track. To help ensure my work was accurate, I used the writing center coaches to review my work and provide feedback, and I also used online tools like Grammarly to review my papers for editing errors. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. I would utilize past experiences and techniques in this role as well to be successful."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."
Written by Ryan Brunner
2nd Answer Example
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."
Written by Ryan Brunner
3rd Answer Example
"Working as part of a large team, there is a need to be extremely accurate in my patient care notes. This accuracy ensures that patient care transitions from one caregiver to the next. I document all necessary information as soon as possible so that the record is up to date and accurate. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention."
Written by Ryan Brunner
User-Submitted Answer
"I'm a very detailed and organized person. I like to manage my time to finish my projects on time. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Just like when I fill, I make sure the bottles are organized and in their place."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds as though you are highly organized and methodical in your work. Do you utilize any computer programs or even apps on your phone to keep your tasks organized?
Operational
27. How would you handle communicating bad news to a colleague or patient at Kaiser Permanente?
How to Answer
At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. One of the toughest parts of communication can be delivering bad news to people with whom you work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it.
Written by Ryan Brunner
Entry Level Example
"I would treat the situation and communication very delicately. I would first ensure that I understood all the facts of the situation so that I didn't misspeak or accidentally provide false information that might upset someone. I would then make sure I had a face-to-face conversation with someone versus an email or text and ensure the right setting for the conversation. For example, a private office where the door could be closed or another location out of earshot of others. I would be open and honest in my conversation with them, ensuring I was being clear and to the point and not adding confusion with unnecessary details or fillers. I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. Difficult conversations require patience, kindness, and compassion, and that's how I would approach communicating difficult news to a colleague or patient."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. It's best that the person knows the reasons why so that they can learn from the experience."
Written by Ryan Brunner
User-Submitted Answer
"Delivering bad news to a patient is very difficult. My approach is to be empathetic, soft-spoken, and truthful. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Balancing empathy with honesty is key when communicating bad news. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Consider sharing how patients react to the way you communicate. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation?
Operational
28. Tell me about a time when your communication skills greatly benefited your team. How can your communication skills benefit you in this role at Kaiser Permanente?
How to Answer
No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Your interviewer would like to know how your communication skills have benefited your team in the past. Strong communication skills are required to be an active leader. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente.
Written by Ryan Brunner
Entry Level Example
"During my time in college, I worked on many team projects and presentations. Often, I found myself to be the natural organizer on the team, mapping out what tasks needed to be done, then helping the team decide who was responsible for what. I would send meetings recaps and follow-ups to each team member throughout the project. When it came time for the presentations, I often played a large role in the speaking aspects of the project. I am comfortable speaking in front of large groups, and I've used tools like Microsoft's "present with a coach" to sharpen and refine my speaking skills. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. This approach has greatly reduced in-house issues related to communication. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period."
Written by Ryan Brunner
User-Submitted Answer
"Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Then I organized and effectively communicated this information with my attending. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. You've chosen a powerful example that can help make you a more memorable candidate. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Would it ensure efficient workflows or more timely responses to other departments?
Operational
29. If hired for this role at Kaiser Permanente, what tools would you need to deliver excellent service?
How to Answer
In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. Discuss with the interviewer what you think you will need to deliver exceptional service in this role.
Written by Ryan Brunner
Entry Level Example
"To be able to provide excellent customer service, I will need the proper training and guidelines to follow so I know what is expected of me. I will also need to have resources available to self-help in the event that I need assistance answering a patient's question or finding general information. For example, a handbook, policy manual, FAQs, internal website, or other internal mechanisms that would allow me to research information if necessary. The other tools that I would need would be those that I already possess, like communication skills, compassion and empathy, a positive attitude, and a desire to truly serve others."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with."
Written by Ryan Brunner
User-Submitted Answer
"I have the basic procedural skills for this team position. I would need to be trained in the new procedures. I would also need a technologist to assist me who could adjust to my easy procedural style."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team.
Situational
30. Is there any type of work environment that you dislike working in?
How to Answer
Kaiser Permanente takes great pride in having a very positive and nurturing environment. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past.
Written by Ryan Brunner
1st Entry Level Example
"I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. When I was in school, I equally enjoyed working on assignments alone and as part of larger group projects. I did some volunteering in the past at a local hospital and worked on a slower-paced administrative wing and also in a fast-paced environment in the kitchen, and I didn't dislike or struggle with either. I'm open to exploring various work environments, and I'm flexible working in whatever setting would be required."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I once worked in a very difficult environment and toxicity really started with our leader. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations."
Written by Ryan Brunner
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Ryan Brunner
User-Submitted Answer
"I dislike when there's work politics. I also dislike when the morale of the lab is low."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Take this as an opportunity to market yourself as a positive employee who can enhance a work environment.
"I dislike working in a negative, low morale environment that is plagued with office politics. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team."
Situational
31. Have you ever made a critical mistake while on the job? How did you handle the situation?
How to Answer
At Kaiser Permanente, integrity is held in the highest regard. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work.
Written by Ryan Brunner
1st Entry Level Example
"My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. I instantly knew what had happened; I had been scammed. A woman came in and handed me the money for her items and gas, and I handed her back the change. She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. I was confident she had only given me a twenty, but I had put the money immediately in the drawer; the store was super busy, and we didn't have surveillance cameras, so instead of pausing to count the drawer, I took her word and handed her the difference. I called my manager to explain what I thought had happened and why my drawer was short. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. From then on, I never immediately put the bill in my drawer and took her advice to avoid such a situation again. I also made sure to teach that best practice to all new hires."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"Early in my career, I was working a night shift with minimal staffing on our unit. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. The patient, staying because of back surgery, was unable to hit the call button. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds."
Written by Ryan Brunner
2nd Answer Example
"In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed."
Written by Ryan Brunner
User-Submitted Answer
"Once I was filling a prescription for 90 days 90 tablets. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great work giving your example and then highlighting how you corrected the error. You also made sure to take action so that this did not happen again. These are exactly the steps that an interviewer would be looking for.
Situational
32. How would you handle working with a patient or coworker at Kaiser Permanente that had a difficult personality?
How to Answer
Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. If possible, avoid extreme responses that include speaking negatively of others or naming people. Also, avoid telling the interviewer that you get along with everyone all the time. Most interviewers will interpret a cliche response like that as dodging the question. In a positive tone, discuss how you made the situation work!
Written by Ryan Brunner
Entry Level Example
"In my last semester of school, we had several assignments that were group projects, and I worked with a diverse team of students at that time. From that experience, I learned that we all perceive people differently, and what may seem like a difficult person to me may be no bother at all to someone else on the team. First, understanding that it's okay to be different, that we have our own imperfections, then accepting each other for who they are, flaws and all can be helpful. If it were a situation where the person was being rude or disrespectful, that might be a little different. In that case, I would treat them with kindness and respect, and once they demonstrated those unwanted behaviors, I would have an honest conversation with them one on one about the situation to help them better understand my feelings, where I was coming from, and solutions on how to resolve the conflict. I always try to resolve conflict with the person directly, but if things escalated or continued, I would speak with my supervisor or HR for guidance."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. As the manager, I knew I could not let this behavior continue. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. We wanted to create a resolution with this person. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. He ended up requesting and receiving a transfer. By initiating an open conversation with this person, we were able to uncover his need. We also met the needs of our team by protecting the positive culture we had worked so hard to create. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team."
Written by Ryan Brunner
User-Submitted Answer
"When you work in a diverse team and with patients, you will encounter difficult personalities. My approach is to tune out the negativity and try to figure out why the personality is difficult. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Well done! With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Your answer shows the interviewer that you can work well with almost anyone. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations.
Situational
33. Talk about a time you had to diffuse a situation with an angry colleague or patient. What was critical for you to consider in your attempt to make the situation better?
How to Answer
At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job.
Written by Ryan Brunner
Entry Level Example
"When I worked in retail during college, I had a colleague who was very negative and constantly complained during team meetings and floor display projects. It was affecting the team's morale, and others began joining in with having negative attitudes. I felt like I had a good relationship with this colleague, for the most part, so I asked him to have coffee together one day. I asked him how things were going at home and work, and he shared a lot of frustrations and problems he was having. I was gentle but honest with him about how others perceived him and his impact on the other employees. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. I wasn't sure how he would take it, but I felt like I had to have an open conversation with him and give him an opportunity to digest the feedback and make changes before going to my manager. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. He quickly changed his behavior and attitude, and you could really tell a difference in our team's productivity, collaboration, and morale."
Written by Jaymie Payne on March 5th, 2023
Answer Example
"I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Upon first taking the call, the patient was name calling and yelling. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation."
Written by Ryan Brunner
User-Submitted Answer
"A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. The reason was a computer glitz that held the release of his chemotherapy. The patient was angry and threatened to leave AMA. I used the facts and not emotions to explain the reason for his delay. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Ultimately the patient understood and the procedure was finally completed."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Did you consider that the patient's physical pain or feeling ill would make his temper short? Did you consider how leaving AMA would impact his health and well-being?
Situational
34. Kaiser Permanente seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team.
Written by Ryan Brunner
1st Entry Level Example
"During my first semester of college, I took a communications class that required several group projects. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. Other group members were frustrated, so I took the initiative to have one-on-one conversations with the two team members experiencing conflict. I was upfront and honest with them about how their behavior and attitudes toward one another were causing hardship for the group and gave examples of how it negatively impacted our team's productivity and morale. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. In talking with them, they agreed to set aside their personal feelings. We came up with a solution that meant they could complete their tasks independently, and the rest of the group would review their contributions. We all agreed to use a group chat; that way, there was less tension than in one-on-one texts and relaying information, reducing the likelihood that an argument would break out between the two. We completed the assignments together and built some conflict resolution skills along the way."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Ryan Brunner
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Ryan Brunner
3rd Answer Example
"In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I was tasked with spearheading a task force. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties."
Written by Ryan Brunner
User-Submitted Answer
"I was helping a customer once who came to pick up her injectable prescription. We told her we were going to order it and it was supposed to be there that day. But her prescription was on troubleshoot, and no one order it. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds like you handled this matter with utmost urgency and great customer care. This is a very good example of your problem resolution skills.
Teamwork
35. At Kaiser Permanente, we take pride in our great relationships with vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Ryan Brunner
1st Entry Level Example
"I am very much a people person and excel at building and maintaining relationships with others. I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. It was important for me to communicate in a professional and respectful way and through active listening and frequent check-ins. Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. I believe all of these skills and experiences would translate well into this role at Kaiser Permanente."
Written by Jaymie Payne on March 5th, 2023
1st Answer Example
"I have often been complimented on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my people skills. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente."
Written by Ryan Brunner
2nd Answer Example
"My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. These relationships are created from the ground up. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I am an attentive listener and a compassionate caregiver. Once this trust is developed, my patients can fully trust me and recommend my services to future patients."
Written by Ryan Brunner
3rd Answer Example
"I am happy to hear that Kaiser Permanente values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had a lot of success by focusing on building a reputation for consistency and follow-up. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Ryan Brunner
User-Submitted Answer
"I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I even talk about what they are going through. I'm a good listener, and my coworkers and patients like that about me."
Written by an Anonymous User
Our Professional Interview Coach
Kevin Downey Reviewed the Above Answer
It sounds as though you have exceptional patient service skills! Any hiring authority should feel comfortable putting you in front of their valued customer base. I've cleaned up your answer slightly to more successfully deliver your message.
"My customer service skills with my patients are definitely one of my strengths. I am a people person and build relationships with my coworkers and patients alike. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. People feel pretty comfortable with me and often open up about what they’re going through or share their personal lives with me. I listen, mirror, validate, and empathize. If they want help, I’ll help any way I can."