27 Kaiser Permanente Interview Questions (with Answers)

1.

At Kaiser Permanente, we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Ryan's Answer

"I have often been complimented on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente."

Ryan's Answer

"My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. These relationships are created from the ground up. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I am an attentive listener and a compassionate caregiver. Once this trust is developed, my patients can fully trust me and recommend my services to future patients."

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Anonymous Answer

"I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I even talk about what they are going through. I'm a good listener, and my coworkers and patients like that about me."

Rachelle's Answer

It sounds as though you have exceptional patient service skills! Any hiring authority should feel comfortable putting you in front of their valued customer base.

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2.

Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Ryan's Answer

"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."

Ryan's Answer

"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, its easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."

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Anonymous Answer

"I'm a very detailed and organized person. I like to manage my time to finish my projects on time. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Just like when I fill, I make sure the bottles are organized and in their place."

Rachelle's Answer

It sounds as though you are highly organized and methodical in your work. Do you utilize any computer programs or even apps on your phone to keep your tasks organized?

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3.

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

Ryan's Answer

"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."

Ryan's Answer

"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."

Anonymous Answer

"I am usually the technician who has been doing the ordering for the medications and supplies. I also helped out on the inventory. I learned how keeping equipment in one spot is very important, so it doesn't get misplaced or lost."

Rachelle's Answer

Keeping equipment in order is very important, indeed! Try going into as much detail as you can relating to your inventory and ordering activities.

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Anonymous Answer

"Yes, the pharmacist and I are the ones that order prescriptions most of the time. I also check what's low and order specialty if it's a fast mover. I make sure the on hands are right for the computer to order what's on auto order. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls."

Rachelle's Answer

Excellent! It sounds like you have the experience the interviewer would be looking for. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory.

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4.

How do you feel you would fit in with the cultural values and diversity at Kaiser Permanente?

The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Your interviewer will be looking to hear that you have done your research on the organization.

Ryan's Answer

"Knowing that Kaiser Permanente employs over 180,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Human beings all grow up in different manners and under different philosophies. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. I also keep myself open to my colleagues so that they can know and understand me better as well."

Ryan's Answer

"The people on the frontlines of a business are vital to the success of any organization. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I would look forward to working in an organization of this size to better experience an even wider amount of diversity."

5.

Kaiser Permanente supports a healthy work/life balance for all employees. How do you balance life and work?

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Kaiser Permanente Interview Questions

At Kaiser Permanente, we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

Kaiser Permanente Interview Questions

At Kaiser Permanente, we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

How do you feel you would fit in with the cultural values and diversity at Kaiser Permanente?

Kaiser Permanente supports a healthy work/life balance for all employees. How do you balance life and work?

What part of your healthcare career brings you the most stress?

What type of work environment do you dislike working in?

Why do you think you will be successful in this role with Kaiser Permanente?

Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?

What is your patient care philosophy?

Kaiser Permanente was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

Have you ever made a critical mistake while on the job? How did you handle the situation?

What is your greatest weakness?

In your opinion, what makes you a great problem solver?

With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

What do the words "Customer Service" mean to you in this healthcare role?

If Kaiser Permanente hired you today, what would you accomplish first?

Tell me about yourself.

Do you prefer to work in a team based position or individually?

Kaiser Permanente has a diverse workforce. Talk about a time that you worked with a diverse team and what role did you play on that team?

How would you describe your personality?

Kaiser Permanente seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?

Kaiser Permanente is a very large organization and values the promotion of employees from within. What are your ultimate career goals in the healthcare field and what are you doing to fulfill those goals?

In order to work for Kaiser Permanente, you must be able to pass a full criminal background check. Do you consent to a full background check?

Talk about the importance of integrating yourself into the community in which you practice medicine. How would you effectively do this?

In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?