Kaiser Permanente Interview Questions

1. 1.

   Talk about the importance of integrating yourself into the community in which you practice medicine. How would you effectively do this?

   One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. They expect their healthcare providers to be an integral part of these communities as participants and leaders. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart.
   
   

   

   Ryan's Answer #1

   "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate."

   

   Ryan's Answer #2

   "Currently, I spend one weekend a month building homes for Habitat for Humanity. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. As well, I am an active participant in my local rotary club. If I were to be offered this position, I would look forward to bringing these services to this area as well."

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2. 2.

   In order to work for Kaiser Permanente, you must be able to pass a full criminal background check. Do you consent to a full background check?

   Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
   
   

   

   Ryan's Answer #1

   "I have a clean criminal record and am happy to comply with any background check you require of me."

   

   Ryan's Answer #2

   "No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."

   Anonymous Answer
   "Yes, I understand I have to have a clean background, and I'm happy to comply with it."
   
   Rachelle's Answer
   Straightforward answer - very good!
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3. 3.

   Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?

   With an organization the size of Kaiser Permanente, working as part of a diverse team is a necessity in any position. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project a success. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge.
   
   

   

   Ryan's Answer #1

   "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. As we met for brainstorming and solution ideas, we realized that our new process decisions would effect many other departments. Knowing that, I reached out to key players from our emergency department, nursing administration and med/surg unit to take part on our committee. In the end, their participation ensured that all departments that this decision would effect had a say in the new process."

   

   Ryan's Answer #2

   "Throughout my career, I've always love working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. On a recent project, I was part of team that was testing new EHR's that we would potentially put to use in our organization. Prior to bringing in representatives from three hand selected companies, I brought up the idea of getting references on them first. My idea was to talk to users of EHR systems at all levels. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness and effect on patient care. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. This process helped make our project a success in the end."

4. 4.

   What is your patient care philosophy?

   It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.
   
   

   

   Ryan's Answer #1

   "Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."

   

   Ryan's Answer #2

   "I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."
   
   
   

   Anonymous Answer
   "Do my job and do it right. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them."
   
   Rachelle's Answer
   This is a personal and caring approach. I really like this answer! Just some food for thought...how does this response align with the Kaiser Permanente philosophy? Are there shared values that you could also mention?
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5. 5.

   Do you prefer to work in a team based position or individually?

   In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
   
   

   

   Ryan's Answer #1

   "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

   

   Ryan's Answer #2

   "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

   Anonymous Answer
   "I work good with minimum supervision, but I also enjoy working with a team. Either way, I always do my best, and I make sure the job is done the way it suppose to be."
   
   Rachelle's Answer
   Nice! You are showing the interviewer that you are highly capable in either situation.
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   Anonymous Answer
   "I enjoy working in a team. At my last job, I had the best group, and we worked together well. I also enjoyed working independently when there were days I was the only technician since my days went by so fast."
   
   Rachelle's Answer
   You are able to operate well in both situations, which is fantastic. You sound very enthusiastic about your last role, which is always a positive for any hiring authority to see.
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6. 6.

   Tell me about yourself.

   Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team.
   
   

   

   Ryan's Answer #1

   "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

   

   Ryan's Answer #2

   "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."

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   Anonymous Answer
   "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I also help the pharmacist with anything they needed from translating to ringing up customers. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since."
   
   Rachelle's Answer
   Your work history sounds strong, and it seems as though you are very loyal to your work. If you can add in a little bit more about your education, that would round out your answer nicely.
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   Anonymous Answer
   "I love to spend time with my family and go hiking and bike riding. I have been working in the eye clinic field for eight years, and I look forward to building my skills and learning."
   
   Rachelle's Answer
   You sound energetic and positive! There are other ways you could expand on this answer as well, if given the time. For instance, you could chat about any volunteer work or post-secondary experiences.
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7. 7.

   With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

   Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
   
   Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
   
   Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
   
   

   

   Ryan's Answer #1

   "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"

   

   Ryan's Answer #2

   "I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."

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   Anonymous Answer
   "As a certified pharmacy tech, I have to continue learning. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I also learn a different kind of articles and submit my test to renew my certificate. I also receive emails from different pharmacy pages with interesting articles."
   
   Rachelle's Answer
   It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview?
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8. 8.

   What is your greatest weakness?

   Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
   
   Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
   
   

   

   Ryan's Answer #1

   "I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

   

   Ryan's Answer #2

   "I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

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   Anonymous Answer
   "One of my greatest weakness is being unable to maintain focus for extended periods when engaged in long mental tasks. I have always performed best on tasks that require active verbal or physical interaction. To help challenge this weakness, I have actively made an effort to take breaks even if it is for a few minutes to refocus. Additionally, time management strategies such as to-do lists and prioritizing based on urgency and importance have helped with overall performance."
   
   Rachelle's Answer
   It sounds as though you've made an excellent effort to overcome this weakness. It's great that you recognize what you need to best focus. Good answer!
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   Anonymous Answer
   "I think my weakness is that I take too much to do. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input."
   
   Rachelle's Answer
   Good answer! It's great that you are working on asking for help from a variety of people when needed.
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9. 9.

   Have you ever made a critical mistake while on the job? How did you handle the situation?

   At Kaiser Permanente, integrity is held in the highest regard. While we are all human and make mistakes, the key to this question is how you handle the aftermath of a mistake to make things right. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again.
   
   

   

   Ryan's Answer #1

   "Early in my nursing career, I was working a night shift with minimal staffing on our unit. In the early morning hours, I was tending to a patient that was still wide-awake and we ended up conversing for some time. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. The patient, staying because of back surgery, was unable to hit the call button. I called for one of our CNA's to come and help me get the patient to the bathroom and back to his bed. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds."

   

   Ryan's Answer #2

   "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed."

   Anonymous Answer
   "Once I was filling a prescription for 90 days 90 tablets. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes."
   
   Rachelle's Answer
   Great work giving your example and then highlighting how you corrected the error. You also made sure to take action so that this did not happen again. These are exactly the steps that an interviewer would be looking for.
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10. 10.

    Kaiser Permanente has a diverse workforce. Talk about a time that you worked with a diverse team and what role did you play on that team?

    Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
    
    

    

    Ryan's Answer #1

    "I have worked with diverse groups of people most of my career, including my time at the University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of."

    

    Ryan's Answer #2

    "I am so glad you pointed out your need for diversity at Kaiser Permanente. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

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    Anonymous Answer
    "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time."
    
    Rachelle's Answer
    This sounds like a very collaborative workplace. Good example!
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11. 11.

    Kaiser Permanente was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

    Are you willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away? Discuss with the interviewer what you would expect for compensation if offered this position. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and working your way up if you truly can agree to that. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy.
    
    

    

    Ryan's Answer #1

    "I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."

    

    Ryan's Answer #2

    "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry level of pay for this position and working my way up with experience. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience."

12. 12.

    Why do you think you will be successful in this role with Kaiser Permanente?

    Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Kaiser Permanente. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
    
    

    

    Ryan's Answer #1

    "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward thinking vision will make me a very successful employee in this role. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly."

    

    Ryan's Answer #2

    "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. In a community type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I believe that building a strong rapport with patients through trust and compassion is the key to a successful healthcare organization."

    Anonymous Answer
    "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I work good under stressful situations, and I'm good at resolving patients' problems."
    
    Rachelle's Answer
    These are all excellent skills to have, and you sound very talented! Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description.
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    Anonymous Answer
    "I will be confident and happy to be improving the health of Kaiser patients. My attention to detail leadership skills will help the eye clinic be successful for the patients and employees."
    
    Rachelle's Answer
    This is a good start! Be sure to bring as much detail from the job description/role responsibilities as possible. Then, give a higher level of detail on how you will achieve this.
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13. 13.

    In your opinion, what makes you a great problem solver?

    Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
    
    

    

    Ryan's Answer #1

    "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

    

    Ryan's Answer #2

    "I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. In a recent project in my department, I was tasked with participating on a team that looked at our dispensing of medications and how our processes could be improved. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our successs."

    Anonymous Answer
    "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned."
    
    Rachelle's Answer
    Your problem-solving approach is fantastic! You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Well done!
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    Anonymous Answer
    "I listen to both sides."
    
    Lauren's Answer
    See my suggestion below; expanding your response presents as more professional.
    "I am a great problem solver because I can approach an issue and find multiple ways to solve it. Flexibility and seeing dynamic opportunities to solve issues is a strength of mine."
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14. 14.

    What type of work environment do you dislike working in?

    Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you. Keep your answer in a positive light and if you discuss a prior negative work environment, talk about how you overcame the situation to thrive.
    
    

    

    Ryan's Answer #1

    "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. In a previous position, the department and my colleagues operated in a very negative and toxic manner that started with our leader. To help myself on a day to day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on."

    

    Ryan's Answer #2

    "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."

    Anonymous Answer
    "I'm flexible to work in any environment. Companies hire a lot of people with a different way of thinking, and that could be a problem for some people. Still, as long you respect each other, do your job with a positive attitude, you can change any environment to a positive one."
    
    Rachelle's Answer
    It sounds as though you embrace diversity and different opinions, which is great!
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    Anonymous Answer
    "I dislike when there's work politics. I also dislike when the morale of the lab is low."
    
    Lauren's Answer
    Take this as an opportunity to market yourself as a positive employee who can enhance a work environment.
    "I dislike working in a negative, low morale environment that is plagued with office politics. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team."
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15. 15.

    What do the words "Customer Service" mean to you in this healthcare role?

    Kaiser Permanente is 100% focused on the service that they provide to their many customers. Your role with the organization could potentially put you in front of patients, vendors or family members of patients and all are considered customers of the organization. Talk about how your role can have an effect on the customers of the organization and how you go about providing excellent service to those customers.
    
    

    

    Ryan's Answer #1

    "As a nurse, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again for their healthcare needs. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them."

    

    Ryan's Answer #2

    "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. To best suit my internal customers in their training, I ensure that I am a subject matter expert in setting I am providing education. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. If I promise any follow-up to my students, I do so in a timely manner. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees."

    Anonymous Answer
    "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Make them think we care about them as if they were our family members so that they will come back."
    
    Rachelle's Answer
    Your version of customer service sounds warm, welcoming, and caring. Very nice answer.
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16. 16.

    If Kaiser Permanente hired you today, what would you accomplish first?

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17. 17.

    What part of your healthcare career brings you the most stress?

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18. 18.

    Kaiser Permanente supports a healthy work/life balance for all employees. How do you balance life and work?

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19. 19.

    Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?

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20. 20.

    How would you describe your personality?

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21. 21.

    Kaiser Permanente seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

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22. 22.

    Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

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23. 23.

    Kaiser Permanente is a very large organization and values the promotion of employees from within. What are your ultimate career goals in the healthcare field and what are you doing to fulfill those goals?

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24. 24.

    Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

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25. 25.

    At Kaiser Permanente, we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

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26. 26.

    In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

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27. 27.

    How do you feel you would fit in with the cultural values and diversity at Kaiser Permanente?

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