35 Kaiser Permanente Interview Questions & Answers
Adaptability
1. When have you had to adapt to change in the workplace?
How to Answer
In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Talk to your interviewer about a time when have had to adjust to changes on the job. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"In my current role there is a lot of staff turnover when it comes to our management team. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. It is not the ideal situation, but I have always adjusted for the good of the team. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action."
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I was nervous that I was not using the proper equipment during high-exposure risk procedures. We had in services to help us prepare. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Finally, end your response by talking about the positive outcome. Did your team learn how to effectively use PPE and successfully protect themselves and their patients?
Behavioral
2. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Do you consider yourself a compassionate person?
How to Answer
To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I take the time to listen and reflect back to ensure that I am providing the best care possible."
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"My main reason for pursuing a career in healthcare was due to my compassionate nature with people. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. These go above and beyond what it means to provide compassionate care."
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I see myself as a compassionate person; I see more than a sick person picking up their prescription. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a great response, and it shows that you truly do care about the people that you come across every day.
Behavioral
3. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?
How to Answer
No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.
Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved.
Written by Ryan Brunner on November 21st, 2021
1st Answer Example
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. "
Written by Ryan Brunner on November 21st, 2021
2nd Answer Example
"This is a great question. I think the right answer is, 'of course, but not for long!' We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
There is a balance between allowing normal emotion and allowing it to impact your work. It seems you have found that balance. Nice work!
Behavioral
4. How do you handle the day-to-day stresses that come with this position at Kaiser Permanente?
How to Answer
No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Discuss how you can thrive in this role, even during the most stressful times. Reiterate to your interviewer that you are aware of the stressors that come with this role. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I am super focused when I am stressed so I can make sure everything is done and correct. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've answered well by sharing that you face stressful situations head-on. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal.
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Behavioral
5. What is your patient care philosophy that you would bring to work at Kaiser Permanente?
How to Answer
Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Do my job and do it right. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a personal and caring approach. I really like this answer! Just some food for thought...how does this response align with the Kaiser Permanente philosophy? Are there shared values that you could also mention?
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Behavioral
6. What would you say is the greatest weakness you would bring to this role at Kaiser Permanente?
How to Answer
Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. What is important to them is that you are cognizant of your own personal shortcomings. If possible, pick a weakness that is not a core skill for the position you are interviewing for. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I think my weakness is that I take too much to do. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
Good answer! It's great that you are working on asking for help from a variety of people when needed.
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Behavioral
7. Give an example of a time when you had to go above and beyond the call of duty when working as part of the team. What was the challenge you faced and how did you handle things with your teammates?
How to Answer
When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"When I started in Interventional Radiology, I was not trained in IR procedures. There was not a formal method of teaching IR PAs. I discussed with hospital credentialing and became the first PA proctor in our Heath system. I had to submit my previous procedural logs and take a test. New hires were appreciative of learning one on one. The challenges are learning how each new hire learns and the best approach to teaching each new hire."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member.
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Behavioral
8. What part of your work brings you the most stress?
How to Answer
Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
I can see how it would be stressful when you care for your patients' success so much! It sounds as though you do everything possible to ensure your patients are set up for success.
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Direct
9. In order to work for Kaiser Permanente, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. If you have a criminal record, you must disclose this.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Yes, I understand I have to have a clean background, and I'm happy to comply with it."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Straightforward answer - very good!
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Direct
10. Why do you think you will be successful in this role with Kaiser Permanente?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I work good under stressful situations, and I'm good at resolving patients' problems."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are all excellent skills to have, and you sound very talented! Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description.
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Discovery
11. What role would you be most comfortable taking on as part of this team at Kaiser Permanente?
How to Answer
At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"My position at Kaiser is a Radiology Physician Assistant. There are no other roles for that position"
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This question is a little tricky because it's unclear. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. leader vs. follower). At the end of the day, many role titles are fluid. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA.
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Discovery
12. In your opinion, what makes you a great problem solver that we would be hiring at Kaiser Permanente?
How to Answer
In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your problem-solving approach is fantastic! You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Well done!
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Discovery
13. What do the words "customer service" mean to you in this role with Kaiser Permanente?
How to Answer
Kaiser Permanente is 100% focused on the service that they provide to their patients. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Make them think we care about them as if they were our family members so that they will come back."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
Your version of customer service sounds warm, welcoming, and caring. Very nice answer.
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Discovery
14. If Kaiser Permanente hired you today, what would you accomplish first on the job?
How to Answer
In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. This could include increasing budgets or improving patient care.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Great answer!
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Discovery
15. Tell me about yourself and the type of person we'd be looking to hire at Kaiser Permanente.
How to Answer
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I also help the pharmacist with anything they needed from translating to ringing up customers. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your work history sounds strong, and it seems as though you are very loyal to your work. If you can add in a little bit more about your education, that would round out your answer nicely.
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Discovery
16. Do you prefer to work in a team-based position or individually?
How to Answer
Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I work good with minimum supervision, but I also enjoy working with a team. Either way, I always do my best, and I make sure the job is done the way it suppose to be."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Nice! You are showing the interviewer that you are highly capable in either situation.
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Discovery
17. Kaiser Permanente supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Talk to the interviewer about how you can maintain that appropriate balance for yourself. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I like my job, and I enjoy what I do. But when I'm home, I don't think about work. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds like you have a very full personal life, with a fantastic work/life balance. Very good answer!
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Discovery
18. How would you describe your personality and how would it benefit this team at Kaiser Permanente?
How to Answer
Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I would describe myself as a hard worker. I have a kind and outgoing personality. I get along well with others and work well as a team."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
Excellent! It seems you would be a wonderful teammate to have around.
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Discovery
19. Talk about the importance of integrating yourself into the community in which you practice medicine. How would you effectively do this?
How to Answer
One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I believe in volunteering in the community where you live. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Unfortunately, the sales have shut down. Since I have two high school girls who are involved in music. I volunteer with their organizations in various roles. My youngest daughter is involved in volunteering. I hope to involve them in various Kaiser community volunteering opportunities."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Your response makes it clear that you volunteer in your community in various ways. You can consider improving this response by explaining why. What makes you want to give back to your community? Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Does it help you build trusting relationships with community members? Are there specific Kaiser volunteer opportunities you'd be interested in?
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Discovery
20. Kaiser Permanente is a very large organization and values the promotion of employees from within. What are your ultimate career goals in the healthcare field and what are you doing to fulfill those goals?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. They want to know that your passions align well with what Kaiser Permanente is offering. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I am happy with what I do as a pharmacy tech. I love my job. In the future, I will like to be a PA and help more people."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
Wonderful! Are there any specific action steps you would need to take to reach your goal of becoming a PA?
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Diversity
21. How do you feel you would fit in with the cultural values and diversity at Kaiser Permanente?
How to Answer
The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Kaiser has over 300,000 employees with a large diverse workforce. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a great start! When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. This shows the interviewer that you've done your research and aren't answering vaguely. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion.
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Diversity
22. Kaiser Permanente has a diverse workforce. Talk about a time that you worked with a diverse team and what role did you play on that team?
How to Answer
Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
This sounds like a very collaborative workplace. Good example!
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Education
23. With ongoing changes in the healthcare industry, how do you keep your knowledge in your field current?
How to Answer
Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"As a certified pharmacy tech, I have to continue learning. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I also learn a different kind of articles and submit my test to renew my certificate. I also receive emails from different pharmacy pages with interesting articles."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview?
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Experience
24. Kaiser Permanente was initially looking for someone with five years of experience in a similar role. Considering you have just two years experience, would you be willing to accept this position at a lower salary?
How to Answer
If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Discuss with the interviewer what you would expect for compensation if offered this position. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"You are searching for someone with 5 years' experience and I have two. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I am a very hard worker who is eager to become a team member with Kaiser."
Written by an Anonymous User
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Amanda Knight Reviewed the Above Answer
You've done well by answering diplomatically. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record.
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Operational
25. Have you ever been involved in ordering medical supplies, maintaining inventory, or any other types of health care related administrative duties during your career?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Yes, the pharmacist and I are the ones that order prescriptions most of the time. I also check what's low and order specialty if it's a fast mover. I make sure the on hands are right for the computer to order what's on auto order. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
Excellent! It sounds like you have the experience the interviewer would be looking for. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory.
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Operational
26. Working at Kaiser Permanente requires strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
How to Answer
The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I'm a very detailed and organized person. I like to manage my time to finish my projects on time. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Just like when I fill, I make sure the bottles are organized and in their place."
Written by an Anonymous User
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Rachelle Enns Reviewed the Above Answer
It sounds as though you are highly organized and methodical in your work. Do you utilize any computer programs or even apps on your phone to keep your tasks organized?
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Operational
27. How would you handle communicating bad news to a colleague or patient at Kaiser Permanente?
How to Answer
At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. One of the toughest parts of communication can be delivering bad news to people with whom you work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Delivering bad news to a patient is very difficult. My approach is to be empathetic, soft-spoken, and truthful. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Balancing empathy with honesty is key when communicating bad news. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Consider sharing how patients react to the way you communicate. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation?
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Operational
28. Tell me about a time when your communication skills greatly benefited your team. How can your communication skills benefit you in this role at Kaiser Permanente?
How to Answer
No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Your interviewer would like to know how your communication skills have benefited your team in the past. Strong communication skills are required to be an active leader. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Then I organized and effectively communicated this information with my attending. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. You've chosen a powerful example that can help make you a more memorable candidate. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Would it ensure efficient workflows or more timely responses to other departments?
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Operational
29. If hired for this role at Kaiser Permanente, what tools would you need to deliver excellent service?
How to Answer
In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. Discuss with the interviewer what you think you will need to deliver exceptional service in this role.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I have the basic procedural skills for this team position. I would need to be trained in the new procedures. I would also need a technologist to assist me who could adjust to my easy procedural style."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team.
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Situational
30. Is there any type of work environment that you dislike working in?
How to Answer
Kaiser Permanente takes great pride in having a very positive and nurturing environment. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I dislike when there's work politics. I also dislike when the morale of the lab is low."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Take this as an opportunity to market yourself as a positive employee who can enhance a work environment.
"I dislike working in a negative, low morale environment that is plagued with office politics. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team."
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Situational
31. Have you ever made a critical mistake while on the job? How did you handle the situation?
How to Answer
At Kaiser Permanente, integrity is held in the highest regard. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"Once I was filling a prescription for 90 days 90 tablets. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great work giving your example and then highlighting how you corrected the error. You also made sure to take action so that this did not happen again. These are exactly the steps that an interviewer would be looking for.
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Situational
32. How would you handle working with a patient or coworker at Kaiser Permanente that had a difficult personality?
How to Answer
Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. If possible, avoid extreme responses that include speaking negatively of others or naming people. Also, avoid telling the interviewer that you get along with everyone all the time. Most interviewers will interpret a cliche response like that as dodging the question. In a positive tone, discuss how you made the situation work!
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"When you work in a diverse team and with patients, you will encounter difficult personalities. My approach is to tune out the negativity and try to figure out why the personality is difficult. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Well done! With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Your answer shows the interviewer that you can work well with almost anyone. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations.
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Situational
33. Talk about a time you had to diffuse a situation with an angry colleague or patient. What was critical for you to consider in your attempt to make the situation better?
How to Answer
At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. The reason was a computer glitz that held the release of his chemotherapy. The patient was angry and threatened to leave AMA. I used the facts and not emotions to explain the reason for his delay. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Ultimately the patient understood and the procedure was finally completed."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Did you consider that the patient's physical pain or feeling ill would make his temper short? Did you consider how leaving AMA would impact his health and well-being?
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Situational
34. Kaiser Permanente seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I was helping a customer once who came to pick up her injectable prescription. We told her we were going to order it and it was supposed to be there that day. But her prescription was on troubleshoot, and no one order it. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It sounds like you handled this matter with utmost urgency and great customer care. This is a very good example of your problem resolution skills.
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Teamwork
35. At Kaiser Permanente, we take pride in our great relationships with vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Ryan Brunner on November 21st, 2021
User-Submitted Answer
"I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I even talk about what they are going through. I'm a good listener, and my coworkers and patients like that about me."
Written by an Anonymous User
Our Professional Interview Coach
Kevin Downey Reviewed the Above Answer
It sounds as though you have exceptional patient service skills! Any hiring authority should feel comfortable putting you in front of their valued customer base. I've cleaned up your answer slightly to more successfully deliver your message.
"My customer service skills with my patients are definitely one of my strengths. I am a people person and build relationships with my coworkers and patients alike. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. People feel pretty comfortable with me and often open up about what they’re going through or share their personal lives with me. I listen, mirror, validate, and empathize. If they want help, I’ll help any way I can."
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