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American Express

25 Interview Questions & Answers

1.
How do you manage your time?
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Without a calendar, a planner and a to-do list, you would be running around the office with your head spinning! These tools are necessary to stay organized and focused on today's busy work environment. Give examples of some of the ways you manage your time using tools or methods that have proven to help you be more successful in your job. You could even tell them you schedule a five-minute "sanity" break every two hours to help refresh your mind and keep you moving steadily ahead. Show off your flexibility by showing how you factor in changes into your schedule, traffic or last-minute meetings!

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1.
How do you manage your time?
Without a calendar, a planner and a to-do list, you would be running around the office with your head spinning! These tools are necessary to stay organized and focused on today's busy work environment. Give examples of some of the ways you manage your time using tools or methods that have proven to help you be more successful in your job. You could even tell them you schedule a five-minute "sanity" break every two hours to help refresh your mind and keep you moving steadily ahead. Show off your flexibility by showing how you factor in changes into your schedule, traffic or last-minute meetings!

Rachelle's Answer
"sanity"
Anonymous Answer
"I manage my free time and business time with PC programs and smartphone notes. At work, Excel and PC notes, are beneficial because I can administrate job's tasks, procedures of customers caring, and any requests of Team Leader or colleagues. These tools give me the chance to redefine my sets in such a way that I can be ready for last-minute work commitments."
Lauren's Answer
This is a great response. You are demonstrating organization in your personal and professional life. Being resourceful and reliable are great traits every Hiring Manager is looking for. I suggest adding language around some of your core strengths.
"I consider myself a punctual, organized, and reliable individual. I utilize resources and applications to help me time manage my personal and professional lives. At work, I use Excel and PC Notes to manage my administrative duties, procedures of customer care, and requests made by Team Leaders and colleagues. I have created a great system to prioritize my day, which allows me to be ready for unforeseen or last-minute tasks and commitments."
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2.
How would your former employer describe you?
You may be carefree and fun-loving with your friends on the weekends, but at work, you are focused and professional. The interviewer is interested in your personality and how you will fit with the team. As you prepare for this question, picture a few scenarios that have occurred in your current or previous position.

Maybe you are encouraging and motivating to your co-workers when they are having a bad day. Think about some of the qualities you enjoy in a co-worker, like their flexibility, positive attitude or their ability to lead by example!

Rachelle's Answer
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. I believe she would describe me as unique, reliable and energetic."
Anonymous Answer
"My former employer maybe describes me as an available hard-worker because he appreciated all of my efforts when he assigned me some extra work or if I could help my colleagues for difficults requests. I think he would describe me as energetic, attentive to details and reliable."
Lauren's Answer
This is a great response! You are establishing individualized skills that can set you apart from other candidates. I assisted with minor grammatical edits.
"My former employer would describe me as a hard-working, reliable employee. I was often asked to take on additional assignments and assist colleagues with difficult requests. My manager heavily relied on me because I had consistent energy, attentiveness, and dependability within our department."
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3.
Tell me about a time when you had to tailor a solution for a customer.
Most companies have specific solutions they can offer customers when an issue arises. Sometimes you will try everything you can do to satisfy a customer, and you still cannot meet their needs. This is when you need to use your best judgment and get creative.

American Express values those who are committed to their customers and able to think outside the box when they need to. If you haven't done this before, give an example of a time you have gone above and beyond for a customer. You may have talked to your manager to find a compromise or a hidden benefit that you don't typically offer customers. Think of a challenging situation that you were able to resolve to show that making the customer happy is your priority!

Rachelle's Answer
"I recently had a customer who was a big past the return policy timeframe; however, she had some medical issues and a few other circumstances that were a touch unusual. I decided to extend the policy and issue her a refund, with the expressed permission of my supervisor, of course. It's important to have rules, but it's also important to express some flex when needed, within reason."
Anonymous Answer
"I recently had a customer that couldn't use the internet service, due to a calamity, and he continued to pay bills. He demonstrate me, also, that his products have broken so, under expressed permission of my team leader, I decided to send him new products for free and to apply for temporary benefits. It's important to follow the company rules, but it's also important to have some flex when needed, in such way that retains customers."
Lauren's Answer
This is a very solid example. You remained within the confines of your company’s policies and procedures, while upholding great customer service. Great job! I assisted with minor edits – see below.
"I recently worked with a disgruntled customer who was not using one of our services but continued to pay the bill. The customer had broken products as well, creating further dissatisfaction. I contacted my Team Leader to work out a swift solution. I was advised that providing free products and temporary benefits would be approved. I followed the chain of command to stick to our policies and procedures while ensuring great customer service. Retaining customers is vital, so I try to be as flexible as I can within the confines of policies."
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4.
How do you create a good work/life balance?
American Express strives to create an environment that supports a healthy work/life balance for its employees. Explain how you balance your life in your current or past roles. Talk about how you stay organized. The more methodical you are about your work, the more room in your schedule for happy hours and football games. Share a few tools you use to stay organized an on-time, like using a day planner, online calendar or to-do list. Then be sure to share some of the fun events you make room for in your life to let the interviewer know you can let loose every once in a while.

Rachelle's Answer
"I know how important it is to avoid burnout. For that reason, I create a solid work/life balance for myself by keeping my day organized and sticking to my schedule as much as possible. I will spend my weekends and evenings with my family and friends, doing things that I love, and that energizes me such as going for a run, hiking in the mountains, or taking a bike ride."
5.
How do you relate to people at work who are different from you?
The goal here is to show the interviewer that you are inclusive and that others enjoy working with you, regardless of their ethnic or social backgrounds. Give examples of how you have collaborated with co-workers in the past. Talk about how you make an effort to get to know your team!

Rachelle's Answer
"I want all of my co-workers to feel comfortable around me, so I make an effort to get to know people. I ask questions and show I am interested in the person. I also pay attention to the strengths of others, seeing opportunity rather than obstacles in the differences."
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