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American Express Interview Questions

25 American Express Interview Questions
Question 1 of 25
How do you manage your time?
How to Answer
Without a calendar, a planner and a to-do list, you would be running around the office with your head spinning! These tools are necessary to stay organized and focused on today's busy work environment. Give examples of some of the ways you manage your time using tools or methods that have proven to help you be more successful in your job. You could even tell them you schedule a five-minute "sanity" break every two hours to help refresh your mind and keep you moving steadily ahead. Show off your flexibility by showing how you factor in changes into your schedule, traffic or last-minute meetings!

Answer Example
"sanity"
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Question 2 of 25
How would your former employer describe you?
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How to Answer
You may be carefree and fun-loving with your friends on the weekends, but at work, you are focused and professional. The interviewer is interested in your personality and how you will fit with the team. As you prepare for this question, picture a few scenarios that have occurred in your current or previous position.

Maybe you are encouraging and motivating to your co-workers when they are having a bad day. Think about some of the qualities you enjoy in a co-worker, like their flexibility, positive attitude or their ability to lead by example!

Answer Example
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. I believe she would describe me as unique, reliable and energetic."
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Question 3 of 25
Tell me about a time when you had to tailor a solution for a customer.
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How to Answer
Most companies have specific solutions they can offer customers when an issue arises. Sometimes you will try everything you can do to satisfy a customer, and you still cannot meet their needs. This is when you need to use your best judgment and get creative.

American Express values those who are committed to their customers and able to think outside the box when they need to. If you haven't done this before, give an example of a time you have gone above and beyond for a customer. You may have talked to your manager to find a compromise or a hidden benefit that you don't typically offer customers. Think of a challenging situation that you were able to resolve to show that making the customer happy is your priority!

Answer Example
"I recently had a customer who was a big past the return policy timeframe; however, she had some medical issues and a few other circumstances that were a touch unusual. I decided to extend the policy and issue her a refund, with the expressed permission of my supervisor, of course. It's important to have rules, but it's also important to express some flex when needed, within reason."
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Question 4 of 25
How do you create a good work/life balance?
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How to Answer
American Express strives to create an environment that supports a healthy work/life balance for its employees. Explain how you balance your life in your current or past roles. Talk about how you stay organized. The more methodical you are about your work, the more room in your schedule for happy hours and football games. Share a few tools you use to stay organized an on-time, like using a day planner, online calendar or to-do list. Then be sure to share some of the fun events you make room for in your life to let the interviewer know you can let loose every once in a while.

Answer Example
"I know how important it is to avoid burnout. For that reason, I create a solid work/life balance for myself by keeping my day organized and sticking to my schedule as much as possible. I will spend my weekends and evenings with my family and friends, doing things that I love, and that energizes me such as going for a run, hiking in the mountains, or taking a bike ride."
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Question 5 of 25
How do you relate to people at work who are different from you?
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Question 6 of 25
How will you make a difference at American Express?
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Question 7 of 25
How do you make difficult decisions when you're in a leadership role?
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Question 8 of 25
Are you willing to work overtime, nights, or weekends?
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Question 9 of 25
Tell me about an idea or change you implemented in your past job?
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Question 10 of 25
If your manager did something to get on your nerves, how would you handle it?
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Creators of American Express Answers and Questions

Elisabeth Walter
Elisabeth Walter has over five years of experience in the corporate recruiting world. More recently, she has been freelance writing for the past two years. You can reach out to Elisabeth by visiting her LinkedIn profile, at https://www.linkedin.com/in/elisabethwalter/
Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 02/10/2015
Last modified on: 08/21/2018

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Question 11 of 25
Why do you want to work for American Express?
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Question 12 of 25
What motivates you?
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Question 13 of 25
Tell me about a time when your supervisor criticized your work. How did you respond?
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Question 14 of 25
Why are you the best candidate for us?
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Question 15 of 25
How do you earn the respect of a new team when you start a new job?
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Question 16 of 25
Tell me about a time when you had a conflict with a co-worker. How did you deal with it?
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Question 17 of 25
How have you adapted to changes at your previous company?
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Question 18 of 25
Tell me about a time when you received excellent customer service.
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Question 19 of 25
How would you handle a customer who was difficult to please?
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Question 20 of 25
How do you deal with stress?
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Question 21 of 25
Tell me about a time when you demonstrated you were trustworthy.
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Question 22 of 25
What is the biggest risk you have taken in your career so far?
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Question 23 of 25
Who inspires you?
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Question 24 of 25
Tell me about a challenge you have experienced in your life. How did you overcome it?
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Question 25 of 25
If you had unlimited funds, where would you travel?
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About American Express

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Manhattan's Three World Financial Center in New York City, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average. The company is best known for its credit card, charge card, and traveler's cheque businesses. Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the US.

BusinessWeek and Interbrand ranked American Express as the 22nd most valuable brand in the world, estimating the brand to be worth US$14.97 billion. Fortune listed Amex as one of the top 20 Most Admired Companies in the World.

The company's logo, adopted in 1958, is a Centurion whose image appears on the company's travelers' cheques, charge cards and credit cards.

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