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Behavioral Interview Questions
1. Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
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Behavioral Interview Questions
2 of 25
Give me a specific example of a time when you used good judgement and logic in solving a problem.
 
User Submitted Interview Answers
1.
- In a previous role, I processed government rebates for medical expenses. This was specifically pertaining to disabled individuals with careers. Medicare had undergone a change of system, which was effecting the eligibility of a patient in a false way. There was a time when I was processing a disabled individuals rebate claim, and it was declined. The patient became extremely distressed, as did the carer. I knew that this specific individual was living in a share house, and didn't have a separate bank account to pay the bill. In theory, I should have explained to the patient and carer that they would have to speak to medicare directly, however, in trying to reduce customer effect and being highly empathic and caring, I politely asked them if they could wait until I had spoken to medicare for them. During my conversation with medicare, I was able to rectify the issue by providing the patients relevant details that had seemed to have disappeared from their system. By doing so, I was then able to explain to the career and patient what had happened, and was able to processes their claim without issue. I feel as though I made the right decision in this instance because of circumstance, and it would not have only been unkind, but also illogical, to dismiss the patient when I can help.
 
2.
I try to approach every problem solving solution with good judgement and logic.
 
Question
3 of 25
Describe for me a time when you failed at something and how you responded.
 
User Submitted Interview Answers
1.
I failed to convince my boss not to change an important procedure. I submitted a fair argument for not eliminating the procedure. So, I felt that my next step was to complete the procedure in the new format and let the action play out. It would either prove to be detrimental or save time over the course of the implementation.
 
2.
I feel that I am an even tempered person, friendly, able to get along with all types of people and personalities. There was one instance when I learned, that no matter how you try, you can't please everybody. I worked with a sales representative that other classified as a 'difficult person'. Upon first meeting him, I realized why. He was arrogant, loud, aggressive, and constantly bragged about himself....even when he was selling to others. I was amazed at how someone like that could actually sell anything. BUT, I learned another valuable lesson- that everyone has strengths and value. Some of his top customers described it this way- "I wouldn't want to hang out with him or be best friends, but he is direct and you always know what you are getting with him".<br /><br />I tried and tried to work with this man, but could not find the 'key to successs' but I did keep trying until he eventually left the company to open his own business.<br /><br />And although I did not accomplish my goal of working more closely with him, I did learn alot from him.
 
Question
4 of 25
Describe a situation when you or a group that you were a part of were in danger of missing a deadline. What did you do?
 
User Submitted Interview Answers
1.
Told the group if they didn't get there act together that drags everyone down. If they wanted to mess around I would ask the teacher for them to leave to group.
 
2.
I've never been in that situation because I use my time wisely and like to get things done right then and there.
 
Question
5 of 25
Give me an example of when you had to work with someone who was difficult to get along with.
 
User Submitted Interview Answers
1.
At Wrights, I came into a newly created position where the company wanted to hire someone from outside to bring a fresh perspective to the marketing mix. There was a lady at the company who thought she should have been promoted to the position due to her experience there. She insisted on interviewing me along with the hiring manager and had to give her approval for me to be hired. She did not agree to report to me and had a hard time adjusting as she was given the responsibilty of training me.<br /><br />I sensed this as we worked together, even thought the manager did not prepared me for the conflict as she should have. When I talked to the manager, she did admit it and gave me a little background on the situation, but left it up to me to resolve. I ended up stiing down with the lady and being honest- explaining my background, why I was chosen and how we could work together. I also empathized with her situation and promised to always be straight with her. <br /><br />We ended up working well together, and she would come to me for advise on how to further her career, how to get the training she needed to advance and how she could improve in her job.
 
2.
Try to make the best of the situation. Not step on any toes. Do the job.
 
Question
6 of 25
Give a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome?
 
User Submitted Interview Answers
1.
The guest complained about the time it took to make his sub. He was offered a free coupon on the spot to revisit our store again.
 
2.
Scotti not getting his meds back.
 
Question
7 of 25
Give me an example of a time when you came up with an innovative solution to a challenge your company, class or organization was facing.
 
User Submitted Interview Answers
1.
I rewrote an incident form for a major retail group based on a judgement finding against us so that we wouldn't face a similar finding in the future. additional questions on it produced better starting information for investigations.
 
2.
Once a reservation was missed in the system and we were fully booked. The custumer called that he is in the airport and waits for his car. I kindly request him to give me 5 minutes and I call back. I subrented a car fr.
 
Question
8 of 25
Tell me about a time when you worked on a team and a member was not doing their share of the work.
 
User Submitted Interview Answers
1.
- New team member. Lack ability to use the system and lacked knowledge of policies. I was doing half their work. - I asked my manager if I would implement a buddy system for a week, in order to get her up to speed. I also wrote protocols and instructional manuals with pictures so that the new member had a reference point. - outcome was the member doing their share of the work, and we built the rapport to have open channels of communication.
 
2.
I worked with a team developing health and nutrition curriculum for high school students to present to elementary students. When I saw one team member not doing their share of the work, I first made sure they understood their part, checked if they had questions for the team, or if they needed any clarification. I have found in a some projects, a member doesn't want to ask for help and this holds them back from completing their part. Communication is key to good teamwork.
 
Question
9 of 25
Give me a specific example of a time when you were unable to complete a project on time.
 
User Submitted Interview Answers
1.
I was converting accounting systems and I only had 3 days left to have it have it up and running. We were all working alot of overtime to get it done.The night before our pregnant employee gave birth. ( she was 3 weeks early) We missed our dealine by 2 days. But the test run went smoothly and mom and baby are fine.
 
2.
At Robert Allen, we were constantly setting up new showrooms as agents across the country. After a location was scouted and an agreement was signed, I was handed the responsiblity to get the agent set up with paperwork, training, and everything the agent needed to open the new showroom on time. I developed a timeline that allowed all aspects of the opening to happen in a reasonable timeframe. In one instance, my supplier did not come through on some product we needed to display in the showroom on a new fixture. I realized the showroom would open with an empty rack- something that would be a negative to a customer. <br /><br />I came up with a solution and implemented it in time for the showroom to open with a beautiful display covering the empty rack. It was a big hit and actually sold fabric that would have otherwise not been as visible. It led to the showroom creating a permanent display to showcase new fabrics and trends.
 
Question
10 of 25
Tell me about a time when you worked with a person who did things very differently from you. How did you get the job done? Would you work with that person again if given the choice?
 
User Submitted Interview Answers
1.
We should both work in a cooperative and adaptable manner to understand each other activities to make the work flow smoothly.
 
2.
In my last job my executive manager was doing all the things different from my ex manager Actually I was in different countries. So I ask her to detail e the way she want sme to wprk and report and things went very good. We all are differet - so this situation is normal. Of course I will work again with her.
 
Question
11 of 25
What is the riskiest decision you have made? What was the situation? What happened?
 
User Submitted Interview Answers
1.
Describe a time when you were able to effectively communicate a difficult or unpleasant idea to a superior.
 
2.
To leave my banking job. I decided to take six months off and found that it was hard to find a good paying job
 
Question
12 of 25
Give me a specific example of a time when you had to handle an irate customer.
 
User Submitted Interview Answers
1.
While I was working for Robert Allen Fabrics, the company implemented a new ASAP system which did not go so well. Our ordering system was down for three months and weexperienced huge delays in getting product out to customers. As a Regional Manager, I had the responsiblity of dealing with customers who were the top interior designers in the country when the showroom managers were unable to make them happy. I had to wrk some long hours in a stressful environment where there was almost always a Customer service or sales associate in tears. I am very even tempered and have been trainned in Customer service, so try not to take the complaint personally, but get to the route of the problem and fix it. I was able to calm the customer down and to offer a solution so that 100% of the time, by the time that customer hung up, they were not angry anymore.
 
2.
An irate citizen wanted to talk. i asked them to calm down and then we would talk. I got them something to drink. THey calmed down and I listened.
 
Question
13 of 25
Describe a situation when you have motivated yourself to complete an assignment or task that you did not want to do?
 
User Submitted Interview Answers
1.
when i had a heavy workload i had to complete all in the same day i did not want to complete the task but i was confident that i could get the job done the result was very effective and i was satisfied with my work.
 
2.
Classes with meat science.
 
Question
14 of 25
Tell me about a goal that you set and did not reach.
 
User Submitted Interview Answers
1.
I made a goal to exercise 6 days a week for 3 months. I only made it about 3 weeks before I got burned out. It is important to set realistic goals and work your way up to really ambitious goals.
 
2.
At Sterns Department Store, I was a Department Manager in the Juniors Department. We had a new designer to feature and I set a department goal to sell out of the product in a month. I was a new manager and had done some research- talking to other managers, noting the rate of sale of other products, and judging the response from customers when they first tried the product on.<br /><br />And even though these items were almost always ones the girls would select to try on, they did not buy them at the rate I was expecting. I did not meet my goal and learned a valuable lesson from that experience.
 
Question
15 of 25
Have you ever worked in a situation where the rules and guidelines were not clear? Tell me about it. How did you feel about it? How did you react?
 
User Submitted Interview Answers
1.
Very seldom does this arrise but when it does a new policy is sent out with paychecks for all to sign and then filed.
 
2.
I asked the manager what they would like me to do first and asked for a detailed list of instructions.
 
Question
16 of 25
Tell me about a time when you showed initiative and took the lead in a team project.
 
User Submitted Interview Answers
1.
In my city there was British Council Library for past 42 years but due to global policies BCL authorities declared to shut the down the Bhopal unit.Bhopal had 5000 library members. I was a regular visitor to the library as it was my most trusted and only knowledge nest.When the news about the closure came,members just moaned over but I looked out what can be done to save it.So, I gathered members who implicitly or explicitly wanted to save the library and made them understand that their voice can help in saving this library.I was the leader of th campaign and we could successfully complete it with success.
 
2.
Many times I stepped up to complete tasks that others were not inclined to do for various reasons on our volunteer team and for co-workers. I pushed myself from my comfort zone to gain experience and to secure my place as a team player.
 
Question
17 of 25
Describe your three greatest accomplishments to date.
 
User Submitted Interview Answers
1.
My greatest accomplishments was finishing high school, getting married, and making the chose to go back to school.
 
2.
Seeing my team grow and flourish. Growing conference 1200 - 12000 (making a leap in my career) having the Ceo ask me to stay and right my own job description/define my path.
 
Question
18 of 25
Give me an example of a time when you had to make a decision without all the information you needed.
 
User Submitted Interview Answers
1.
Make a research, ask someone who can help you to enable you to make a good decision. Experience can also help you to decide on things.
 
2.
as per requirmrnt
 
Question
19 of 25
Tell me a specific instance when you found it necessary to be precise in order to complete the job.
 
User Submitted Interview Answers
1.
Giving specific directions at the goal at hand through positive encouragement.
 
2.
When a client insist on getting a job done within a specific time and is not possible, I try to let him know, what is going on so he will agree for me to complete the job for him so we all have mutual understanding on what's going on.
 
Question
20 of 25
What did you like best about your last job? What did you like least?
 
User Submitted Interview Answers
1.
I just had the chance to know a little bit about how phones work within bandwidth. The arrangements of antennas in a chamber and how the equipments work in the chamber.
 
2.
It was inspiring. Energizing. Career defining. Too much churn - lack of direction/strategy.
 
Question
21 of 25
Can you tell me about an occasion where you needed to work with a group to get a job done? What were the challenges and difficulties and how did you face these?
 
User Submitted Interview Answers
1.
Workstreams/workgroups. Different personalities. Competing priorities.
 
2.
The challenges in working in a group to get a job done is assigning the right people in the group and accommodation of everyone in the group and their specific duties.
 
Question
22 of 25
Give me an example of a time when you had to make a split second decision.
 
User Submitted Interview Answers
1.
When I saw a child run into the road and I quickly yelled and helped him back to safety.
 
2.
I was going to have a difficult exams the morning after a class presentation and I told my team member that I might not show up so he had to that part alone but few seconds to the presentation I decided to come to class and do my part and it was our turn to present. My group appreciated it because I answered all the questions.
 
Question
23 of 25
Tell us how you keep your job knowledge current with the on going changes in the industry.
 
User Submitted Interview Answers
1.
Study the job and see if you can fit in with the industry.
 
2.
Read blogs, network, industry events - behind the scenes of seemingly unrelated events.
 
Question
24 of 25
Tell me about a situation when you had to learn something new in a short time. How did you proceed?
 
User Submitted Interview Answers
1.
i was able to learn very quickly because im a fast learner and i am a problem solver so when i
 
2.
Flash cards and memorization.
 
Question
25 of 25
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
 
User Submitted Interview Answers
1.
The most competitive work situation I faced was being a, server, making sure every customer was happy.
 
2.
My supervisor threatened to give me tough questions for an exams by telling me he knew I will fail and he ended up doing it but I kept it cool and when I failed I promised my manager I will practice more and do much better in the second one. I was giving a second chance.
 
Contributing Author
Elisabeth Walter
HR Consultant

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