28 JPMorgan Chase Interview Questions & Answers
1. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at JPMorgan Chase?
How to Answer
While you are well aware that your career as a Risk Analyst in the financial industry involves many hours behind a desk and plugging away at a computer, JPMorgan Chase will expect that you are an excellent team player with your fellow colleagues. On top of that, you will also have an expectation to be a face of the organization for external clients and stakeholders. While a very open ended question, make sure that you hit on your experiences in working as part of a larger team and explain the skills and personality traits that you'll bring to the table if hired at JPMorgan Chase. Then, be sure to talk about your experiences working with clients and how you do so effectively.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"While I was drawn to a career as a Risk Analyst by my love of investigation and technical acumen, I am also a people person at heart. In my current role, I feel fortunate that I get to work with and communicate with all levels of my organization each day. If hired for this position here at JPMorgan Chase, you'll quickly find that I am sharp, witty, knowledgeable and a great all around communicator. My excellent communication skills start with face-to-face verbal conversation but also extends to written skills as well."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"One of the big draws for me to this role with JPMorgan Chase will be the ability to work closely with your clients to help them analyze their risk. In the roles that I've held as a Junior Risk Analyst up to this point in my career, my interpersonal relationships on the job have been with my colleagues, my Senior Analysts and other from my own organization. As you'll see from my letters of recommendation, I've been commended for my ability to effectively communicate risky situations in a clear, concise and understandable manner and I think the future clients I would work with here would benefit greatly from that ability."
User-Submitted Answer
"During the time I previously worked with Chase I had the opportunity of building many relationships within the Company. I look forward to more opportunities for meeting and building more relationships to allow me to continue growing in the company."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This kind of question is best answered using examples from your current role or a prior role to explain how you collaborate well with internal and external partners to get the job done. Consider talking about the various kind of partners you work with within your current role such as loan officers, property owners, appraisers, attorneys, etc. Then, explain that your ability to stay organized, communicate clearly, adhere to strict deadlines, and anticipate customer or partner needs enables you to collaborate productively so that projects are completed on time and with excellence. This helps the interviewer see the scope of your ability to partner with others in ways that have a positive impact on the business.
2. If hired to this role here at JPMorgan Chase, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?
How to Answer
At the heart of this question, your interviewer is asking you to take an honest look inside of yourself to discuss what you feel is the biggest learning curve you will have if offered this position. This will give your interviewer a sense of how to handle your onboarding process if hired for the position and give them a sense that you have the ability to see what your biggest need would be. Similar to the what is your greatest weakness question, the key to answering this question is humbly pointing out a flaw that you may see and making a plan for how you will overcome that flaw.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"Having put a lot of thought into this even before submitting my resume for this position, I realize that my greatest hurdle would be making the leap as an Auditor into the financial focused industry. My five years of experience out of college have been focused on management and technical consulting services, but I feel that I've built a very good knowledge base and experience for this role here at JPMorgan Chase. If given the opportunity to join your team, my initial focus would be to get enthralled in auditing in the financial industry and I'd do this by being attached at the hip to my colleagues and taking the time to talk one on one with a lot of other staff to help better understand what they'll expect of me in this role."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Understanding that my role here at JPMorgan Chase would have me working with the entire advisory staff, the first hurdle would be getting to know everyone on that team and showcasing the skills that I could bring to their work. If hired for the job, I would hope to be invited to team meetings where I could introduce myself and my role with the team and I'd invite an open conversation with the entire team."
User-Submitted Answer
"As with starting anything new, there is a learning curve. This is the true and stressful truth that I have experienced upon starting all of my past jobs, internships, shadows, and volunteer experience. That being said, this is not bad stress. This stress is what pushed me to stay on top of the ball and participate in active learning. To answer the question at hand, I see learning any specific technical skills or unique systems to be an initial hurdle I will have to overcome in the first few weeks. As for assimilating into groups and working with my team, I tend to find my role and position in this dynamic very effortlessly and do not see this as a hurdle, but as an opportunity."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! You come across as confident, motivated, and open to learning. How exactly will you overcome this hurdle? Will you spend extra time outside of work learning the products/services and company information? Will you attend demonstrations and training sessions? Adding some more details about how you will handle this will strengthen your answer. Otherwise, great response!
3. If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?
How to Answer
At the root of this question, your interview will be looking to hear that you understand how the different lines on a company's balance sheet are related to each other. In your answer, be sure to point out your understanding of this as your job as an analyst with JPMorgan Chase will rely on your ability to do so.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"An organization's lines on a balance sheet all have impact on other lines. In the case that I was made aware of an increase in accounts receivable for an organization, I would note that cash flow could be directly impacted and give a higher chance that the organization didn't have enough money to operate. As well, the reduced value of assets is a real possibility for that organization."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"In reality, an increase in amounts receivable can have both a positive and negative impact. In the short term, accounts receivable show up as current-period revenue and have a positive effect on income statements. But over the long-term, a large increase in amounts receivable has a negative impact on cash-flow for the company."
User-Submitted Answer
"The short answer is it depends. Initially, it could be seen as a positive because it displays money that is to be paid to us. In further analysis, it could be seen as a negative specifically to cash flow as this is only capital that will be paid to us down the line instead of in the current quarter."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Makes sense! Can you go into more detail about what this might mean for the company down the road? Consider also talking about the steps the company might take to mitigate any negatives from this situation. Good job!
4. At JPMorgan Chase, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?
How to Answer
This is a straightforward question where your interviewer is looking to simply see if you could the additional skill of being bilingual to the team at JPMorgan Chase. If you are, it could be potentially highly marketable to new clients. If being bilingual is required for the job, you would likely see those details in the job advertisement. Feel free to speak openly and honestly for this question and an answer of no for this question shouldn't disqualify you from candidacy for the position if it is not a requirement.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"Other than three years of German back in high school many years ago, I do not speak any other languages fluently. Even with those three years of schooling in the language, I couldn't hold anything other than a very basic conversation in German."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"From my time in the military, I did receive formal training from the Department of Defense in Chinese and Mandarin. I used these languages for over two years as an interpreter and I would still consider my skills to be very fluent in speaking and fairly fluent in writing. Do you see these as useful skills for the team here at JPMorgan Chase?"
User-Submitted Answer
"No, I don't. I know a little bit of Spanish, however with the new technology we have I would be willing to work on learning another language."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This answer does a good job of pivoting away from a skill you don't have (speaking another language) to showcasing your willingness to learn something new.
5. Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?
How to Answer
We've all had our share of difficult days on the job and how we handle those days in particular can really make or break where our careers go in that position or with that company. Think of a particular day ahead of your interview that really outlines your ability to handle adversity and proves that you were able to handle it with grace rather than turning your uniform in and heading home for the day. Another important piece of your answer should be discussing what lessons you learned from that particular day moving forward that you still carry with you to this day.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"It's funny that you ask this question because I can honestly say that my worst day on the job happened just a few short weeks ago. Upon arriving to work in the morning, I quickly learned that our entire network was down and we wouldn't be able to work within our CRM or other programs that day. Many of my coworkers were visibly upset and questioning how we would be able to do our jobs that day. Rather than joining the crowd and freaking out about the situation, I huddled our group together to talk about solutions to the workday after we found out that the network likely wouldn't be fully up and running until late afternoon. While some colleagues carelessly went home for the day, I helped brainstorm how we could keep our phone lines open and my boss was very grateful for my efforts that day. Looking back, what made this the most difficult for me was seeing how others responded so negatively over an issue that we had no control over."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Early in my career, I had a day where my entire office came down with the flu and I was left alone with the receptionist for the day. Being trained and working Financial Advisor, my colleagues also handled market analysis, retirement plans and insurance plans. At first, the receptionist and I went about our business. After being flooded with calls and in-person visits into our office, we connected again to talk about a plan moving forward. We discussed what types of calls she could handle and which ones I would handle and she triaged from there. I made contacted with my personal clients I had scheduled that day to reschedule and we worked well from there. If I couldn't answer a question for a client of one my colleagues, I ensured they knew that my colleague would follow up as soon as possible. Looking back, I learned that on days where you have to break routine like we did then that it was important to make a plan as early in the day as possible."
6. If hired for this role with JPMorgan Chase, how would you handle a large workload of clients working through a mortgage process?
How to Answer
At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of JPMorgan Chase.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with JPMorgan Chase, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."
7. In working with financial data here at JPMorgan Chase, what are the steps you would take in the data validation process as part of your work?
How to Answer
Your job as a detailed and proficient Data Analyst requires you to take proper steps in the data validation process to ensure that data used is accurate and clean. Bad data in the financial industry can have a costly impact and your job will be to ensure that doesn't happen. For your answer to this question, discuss the importance and your method for both data screening and data verification as part of the validation process. Also, be sure to talk about any programs that you utilize during the validation process.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"With any large analysis project and performing data validation, my first step is to create a detailed plan for the data needed. This plan will define the required data to be validated and set the way for the remaining steps. The next steps are to validate the information in the database and then the formatting of the data. Finally, prior to validating the data, sampling needs to be done to ensure that a small sample meets the requirements of the project. Being very proficient with many validation programs, I consider myself very proficient in both QuerySurge and Datameer but remain open to learning any new programs here at JPMorgan Chase."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Here at JPMorgan Chase, your Financial Advisors rely on the most accurate and up to date data to present to clients and I would take great pride in my job as a Data Analyst to provide the best data possible. To validate data, the two important steps I would take are data screening and data verification. I am very confident in my ability to work with algorithms that screens large sets of data for their accuracy. On top of that, I have worked with a few of the different data verification programs like Experian and Sage Intacct."
8. One huge philosophy that we believe in at JPMorgan Chase is professional development. How have you worked to develop yourself professionally throughout your career?
How to Answer
In an ever-changing field like financial services, JPMorgan Chase knows that professional growth and development is vital to them staying at the forefront of their industry. For this question, your interviewer is looking to ensure that your values surrounding professional development match the values of the company. Use this question as an opportunity for you to highlight the many ways that you grow and develop yourself to be the best that you can be in your career. Highlight any continuing education you have completed, any societies or groups that you belong to and any publications that you read on a regular basis that will prove to your interviewer that you aren't comfortable being stagnant in your career.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"I am a firm believer in being a life long learner in my work as a Data Analyst. As technology and times have changed over the course of time, I see it as very important to be learning and changing along with the times. Just over the past two years, the Data Fest and Data Summit national conferences and participation in these events on a yearly basis is super important to me to help me grow and develop."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"In the financial field, I have to stay at the top of my game to compete with other advisors and keep clients happy and flourishing. To do this, I subscribe to and read many of the great publications that are out there. Some of my favorites include the Wall Street Journal, Money magazine and Forbes. I also subscribe to many others. As well, I am a member of NAIFA and I have attended the organization's Congressional Conference on a few occasions."
9. At JPMorgan Chase, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?
How to Answer
The financial field can sometimes be chaotic and stressful for analysts working on high pressure deadlines and the work life at JPMorgan Chase is no different. To test how you will perform in these situation if hired for this role, your interviewer will be looking to hear about a time where you did just that. No matter what the situation is that you discuss, be sure to show how you remained calm, focused and on-task to get the job done. Try and stress how you are resourceful and willing to utilize a team effort if necessary.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In my current role, I'm tasked with preparing some reports for our leadership team's bi-weekly meeting. Upon first taking that responsibility, I made sure that I kept myself organized during each work day and saving and prepping relevant information needed for their report. A couple of months ago, I was informed first thing in the morning that the meeting was being moved a week up to later that day due to some conflicts and vacation time for some of the team. Right away, I moved some things on my calendar to make this a top priority. From there, my regular organization of the materials needed made it easy for me to complete my job."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"During my last semester of my MBA program last spring, I was nearing completion of my capstone project. The project was a case study of mergers within the manufacturing industry and was a great overall project to learn from. During the semester, my full-time job I was working to put myself through school was becoming much more demanding and parts of my project got postponed to a point where I was fearing not being able to complete it to the best of my abilities with the final due date approaching. Right away, I rearranged my work schedule to work half time and began plugging away at the final pieces of the project. To complete it, I had to sacrifice some outside weekend events with friends. While sad to do that at first, I learned some great lessons on time management, project management and sacrifice."
10. We pride ourselves on teamwork here at JPMorgan Chase and this role in Client Services relies on teamwork. What are the top qualities would you bring to a team based atmosphere here?
How to Answer
At the heart of this question falls your interviewers need to determine how well you will work with others on the team at JPMorgan Chase. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at JPMorgan Chase, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at JPMorgan Chase, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like JPMorgan Chase, where your offices are spread throughout the country and I can imagine that email communication is vitally important."
User-Submitted Answer
"I would bring my friendly demeanor and communicate daily with my team members to assist and provide support when needed."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Being friendly and supportive are qualities that can make you a great team member. Consider giving this answer more impact by reviewing the job description and pulling out key teamwork-oriented skills you possess that it lists as requirements. Connecting your skills with those required by the role can help show the interviewer that you're a top candidate.
11. JPMorgan Chase seeks out natural and confident leaders. What leadership qualities do you possess?
How to Answer
The interviewer would like to know that you can take on a leadership role even if it is not a formal leadership title that you possess. Everyone has leadership capabilities, whether they come in the form of training a new employee or merely leading by example.
1st Answer Example
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, through small incentives and awards, and we ended up being the top sales team in the company for the year!"
2nd Answer Example
"Some great qualities of a leader are:
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
These are just a few to get you started! With which qualities do you most identify?"
12. In this role as a Risk Analyst with JPMorgan Chase, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?
How to Answer
In a rapidly changing field like finance, you are expected to keep up with the changes at the snap of a finger and to gauge your ability to do this, your interviewer will be looking to hear that you will have the resources needed. Talk about the groups or publications that you belong to where you get imperative news on the field. If possible, use an example of a time where you shed light to your organization on a new risk from one of those publications. As well, don't hesitate to mention that you enjoy reading and learning new things in the field.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"I have been a CFA member for over five years now and I really look forward to the quarterly CFA Digest publication, the CFA Magazine and their news brief email that comes out daily . I find these are great resources that cover things ranging from daily news that impacts our work lives to very big picture studies and findings as published in the digest. If hired for this role, I would continue to be an active CFA member and would continue to utilize their resources for my work."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"As a risk professional, I have been a member of the Global Association of Risk Professionals for many years. I have been certified by the association for Financial Risk Management and I try to attend their national conference every year to network and learn from other professionals. The FRM group has enable me to keep on the forefront of changes in the financial management that impacts risk on an almost daily basis and the group helps me live and breath financial risk every day."
13. If you joined the team here at JPMorgan Chase, how would you build relationships with those that you would be working closely with?
How to Answer
For this question, your interviewer will be looking to get the sense that you would be proactive about getting to know your colleagues and fitting into the culture of the organization. Use a personal approach to talk about ways that you have done this in the past and how you would do it if hired for this position. Talk about the importance of relationship building in your line of work and how it helps the overall good of the organization if you take the initiative to do this.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"From my first day on the job, I would take the time to break the ice with my colleagues by introducing myself and setting up an individual meeting with each person. In the past, I've done these meetings over lunch or in an office where I've had questions prepared for me to get to know the person both personally and professionally. I want to ask my colleagues what they expect from me and what I can expect from them. I've found that these conversations really help to open up doors for working with each other moving forward."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Being the new person on the job can be a very high anxiety time for some people, but I love the opportunity to break the ice with my coworkers by making that first contact. I think it's important to get to know each other on a personal level because we spend so much of our lives together in the workplace and I am a caring person that wants to know how last night's soccer game went for the kids. Beyond that first ice breaking conversation, my work relationships are then bonded through my work ethic and helping others on my team to show that I am a true team player."
User-Submitted Answer
"I would engage with my team members along with participating in team meetings or any collaborations. I would ask questions or make conversation to get to know team members and allow others to get to know me. Building relationships brings trust and faith into the work environment."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Well done! Engaging with the team, showing interest, and asking questions is a good start for building trusting relationships. You can also share other strategies you'd use to show your team members that you are trustworthy and reliable such as showing respect to everyone, offering to help others when you're able, and following through to do what you say you'll do.
14. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?
How to Answer
While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with JPMorgan Chase.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"From my two years of experience as a Data Analyst in the financial industry, of course the common issues of overlapping data and duplicate entries did come up. But I've found the biggest issue to be the collection and implementation of real-time data to be the biggest hurdle. With markets continually changing on a daily basis, I've had to be diligent about updating reports for my advisors that I work closely with because what may be valid and real one day may be out of date the next."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Having some very close contacts that are already working in the financial field in data analysis, I understand that manual data tracking can be a pain point due solely to the time needed to complete. Being highly educated in automated processes and utilizing machine learning in other industries, I think the knowledge I could bring to the team here at JPMorgan Chase would really help advance your data analysis practices within my first six months on the job."
15. Here at JPMorgan Chase, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?
How to Answer
Prior to your interview, try to take a long, hard look inside your skills and styles as a leader of others and prepare to present the best management style possible to your interviewer that fits the role that you are interviewing for with JPMorgan Chase. Your answer should also involve solid research into the culture of JPMorgan Chase and the details of the role you are interviewing for. Some important things to touch on are your ability to promote a team atmosphere and your ability to delegate responsibilities when necessary.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"My overall management style is the belief in building a positive team atmosphere. I'm a firm believer that each person and role brings a specific skill set to the ocverall goals and purpose of a team and I promote a team based atmosphere by larifying everyone's role on the team, keeping every person's objectives clear, rewarding great performers on the team and holding people accountable for their actions. If hired for this role at JPMorgan Chase, you can be assured that my promotion of a team based atmosphere would help achieve even higher goals than you have set right now."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"I think that it is crucial for a leader of others to be flexible in their style rather than relying on just one of the canned management styles. I'd like to highlight my abilities to lead as being a manager that works to grow and develop my staff to help them achieve their career goals and a leader who is able to provide direction and authority when the time for it arises. By knowing my team well and promoting our goals, I have the ability to assign work to the right people and follow through with my team on meeting all objective necessary."
16. To get a sense of how you will handle internal auditing processes here at JPMorgan Chase, what do you feel are important tasks to do once an audit is finished?
How to Answer
You and your interviewer both know that the work isn't completed the moment that an audit has been completed and for this question, your interviewer is looking to hear what items you feel are a top priority in ensuring that the audit has a long-lasting impact. As you answer this question, be sure to discuss any unique tasks that you feel are a priority and value that you can bring to the team at JPMorgan Chase by talking about how they've been useful to others you've worked with in the past.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"The end goal of any audit is improvement and my role as the Auditor is to help bring as much value to the improvement as possible and this begins with my work following an audit. First and foremost, my top goal at the end of an audit is to deliver the results in a clear and quick manner and meet with all stakeholders to discuss my results. Having many years of experience as an Auditor, the one value I can add to JPMorgan Chase is my ability to help your leaders put action into place to improve. As you'll see from my letters of recommendation, many high level leaders I have worked with in the past have really appreciated my ability to do this."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"In my work, my most important task following an audit is to help the key stakeholders understand what needs to be improved and how to improve it. I do this through a thorough reporting process to them. Managers like visual aids and I am able to provide them. They also like to hear suggestions on how to improve and my time in the auditing field brings with me a lot of process improvement knowledge that can help your leadership staff here at JPMorgan Chase."
User-Submitted Answer
"To give clear accurate results in a timely manner that will help improve any misleading or misunderstanding when a review has a QA fail."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You're right! Communicating clear results, promptly after an audit is completed can help ensure improvements are made as quickly as possible and future audit results are improved.
17. What do you feel is one unique skill or trait that you could bring to the auditing team here at JPMorgan Chase?
How to Answer
This question is your opportunity to set yourself apart from your competitions as it gives you an open door to match a skill or trait that you have with the exact details for this position. Prior to the interview, be sure to read and research as much as possible on the job and JPMorgan Chase to find something unique about yourself that can help benefit the team. Whether you talk about a job skill or a personality trait that you possess that you feel sets you apart, be sure that you are able to talk about this confidently to your interviewer.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"Being comfortable in my skills and experiences as well qualified internal auditor, I am confident that my attention to detail is one trait that will set me apart from anyone else you are talking to about this position. I am a very organized person that keeps an orderly desk, email inbox and to do list. As well, I know that this position will require me to work with data that goes above and beyond the everyday life of your average auditor and my attention to the minute details will make me an asset to JPMorgan Chase."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"If I was fortunate enough to join the team here at JPMorgan Chase, my ability to work independently and make decisions on my own from the start would be a huge asset. You'll find that I don't let outside influence or others influence decisions that I'll make as your auditor and I won't let my own personal judgments influence any of my decisions. As well, I am comfortable working with all levels of an organization, from the C-Suite to the day to day operations staff."
User-Submitted Answer
"I am confident in my skills and experiences as well qualified BK Specialist. My attention to detail in completing reviews accurately and thoroughly. I have worked in the BK dept before and know what is expected which allows me to set myself apart from other candidates. I am organized, and work well in a team environment."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This answer provides a solid foundation you can build on! It does a good job of highlighting the transferrable skills you have that would help you succeed in an auditing role. Consider relating that your mortgage lending background and prior experience working in the department make you an ideal candidate because it would enable you to hit the ground running and ramp up your productivity more quickly.
18. List the top 3 skills that you have acquired in your last role.
How to Answer
You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include skills that will potentially benefit this potential new employer.
1st Answer Example
"In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."
2nd Answer Example
"There are many skills I gained in my most recent position as I had a great training program and my boss was a strong mentor. If I had to choose three top skills I would say that the biggest ones were effective multitasking, solid closing skills, and cold calling abilities."
User-Submitted Answer
"I feel knowledge is always something that is gained in every role. I would say that my ability to multi-task, build relationships, and result driven were my top 3 skills in my last role."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Good answer! Being able to balance multiple priorities, build a thriving team and customer relationships, and push to achieve results are skills valued by many employers, but especially in a highly-matrixes organization that depends on teamwork to accomplish goals.
19. If you were having an interaction with a client here at JPMorgan Chase and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
How to Answer
As the forward facing client services representative with JPMorgan Chase, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."
20. A key task in this role with JPMorgan Chase is assessing an organization's weighted average cost of capital. Are you familiar with WACC calculations and when have you used them in the past if you are?
How to Answer
Whether you have direct experience with WACC calculation or not, the first important thing that your interviewer will be looking for is that you understand all of the values that are used to calculate it and why it is important to calculate. Be sure to explain your understanding of the calculation. Then, if you do have experience, talk about the context of the work that you did surrounding utilizing WACC calculation and what resources you used to ensure that accurate data was used in the calculation.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In my current role, I utilize weighted average cost of capital calculation in the financing projects my firm undertakes. Basically, the WACC helps us determine if a project is worthwhile to see a future return. My role as the risk analyst is the gather the data for the formula. I am well versed in calculating the cost of equity and cost of debt for companies and determining market values of those numbers. In the end, a great rate is determined that can be a win-win situation for my firm and the companies that we finance."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"I do have some familiarity with WACC calculation when I've worked with evaluating mergers and acquisitions for potential clients. Luckily in the that times I've worked with the calculation, my colleague had a very detailed WACC calculator built into an excel spreadsheet and our role was gathering the important data to include in the calculation. This included debt to capitalization, equity to capitalization, cost of equity and cost of debt. In my time as a Financial Risk Analyst, those figures have been my everyday life. If hired for this role with JPMorgan Chase, my experience in this realm will help with your WACC calculations as you make important decisions moving forward."
21. In this role with JPMorgan Chase, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?
How to Answer
Providing the clients of JPMorgan Chase with detailed reports will be a key part of this position and your interviewer will be looking to gauge your ability to be organized and detailed while also utilizing your critical thinking skills to provide the best reports possible. In your answer, keep a focus on the techniques and tools that you use to do your job in ensuring that clients are receiving the most accurate and detailed reports possible. As well, let your interviewer know that you are willing to learn new ways and new technologies to help onboard yourself to their team quicker.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In my current role, I utilize the Tableau program to provide live, up to date information to my clients. After using a simply built Excel program for many years, Tableau provides beautiful and easy to understand reporting that my clients can take and run with to make important decision. The connections and automations within the program have save me time and effort, allowing me to take on a much more robust client base. If hired for this role here at JPMorgan Chase, I also have familiarity with SAS and Spotfire and consider myself a very quick learner if I need to learn a new program."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"When I need to provide reporting to clients or my firm, I ensure that the reporting includes all key risks and valuation. Today, we as Financial Analysts have so many great tools available to us and my current preference is a statistical program like Crystal Ball. When paired with the advance Excel sheets that I have created, and have been commended, my clients are always happy with the insight that I am able to provide."
22. To help us understand your need for initial training and orientation in this role with JPMorgan Chase, can you tell me what financial software you have familiarity working on?
How to Answer
Financial software, in particular software geared towards financial analysis, is widely available to the industry with many options available for use. While this won't be a make it or break it question to see if you are experienced with the program that JPMorgan Chase utilizes, your interviewer will be looking to hear that you have experience on some of the available systems and that you are ready and willing to take on the challenge of learning something new if hired for this role. In the end in answering this question, make sure that you reiterate that you have the ability and the desire to learn a new program if needed to be successful in this role.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"Over the past ten years, I have pretty extensive experience working on Windham Portfolio Advisor and a program called LogicGate. Windham is a program that is used by my colleagues that are building client portfolios and I work on the risk management pieces with each advisor. LogicGate is a program that I completed an RFP to bring on to my department and it has helped us immensely. I do consider myself to have a very high technical acumen surrounding new software. Right now, what programs are your Risk Analysts using?"
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Being a computer junkie in my spare time, I have a wide array of experience with many of the different types of financial and risk analysis software. I'm a big fan of the MATLAB program because of its ability to build my own algorithms and customize the data analysis within the program. This has significantly impacted my firm in my current role. With my firm recently moving to an Oracle platform, I've become very familiar with Oracle Crystal Ball over the last two years and really like its ability to visualize forecasts."
User-Submitted Answer
"I have worked with JPMorgan Chase previously. I am familiar with the software that is used in the job role. I would not need extensive training only to be refreshed in MSP, NDC, MBWS, PEGA, and Black Knight."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Well done! This answer highlights your connection to the company and confirms that you'll need minimal training, which makes you a desirable candidate because you'd be able to meet the demands of the role more quickly than a candidate requiring full training.
23. At JPMorgan Chase we offer many different financial services. Which aspect of financial services are you best versed in?
How to Answer
Walk the interviewer through your expertise that best relates to the business they specialize in. This is where it's important to have searched JPMorgan Chase prior to your interview! Be sure to finish by asking the interviewer the services they prefer you be versed in. This way you can overcome any potential objections later.
1st Answer Example
"After researching your website I see that you specialize in Investment and Hedge Fund management. My specialty is definitely Investment management. Is there a certain specialty you are looking for in your next hire?"
2nd Answer Example
"I have a wide range of expertise when it comes to financial services. I see that JPMorgan Chase is looking for a candidate who brings experience in X, Y, and Z. I have expert level knowledge in all of these areas."
User-Submitted Answer
"Front-end mortgage loan processing and default servicing. I have worked in both worlds, giving me the knowledge to bring my skills to these areas."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This answer hints at the fact that you have extensive experience. You can better showcase the depth and breadth of your skills and experience by sharing how many years of loan processing and default service experience you have. It can also be beneficial to elaborate on the different kinds of loans you know how to process as well as how you leverage excellent customer service and problem-solving skills to meet a wide variety of customer needs.
24. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at JPMorgan Chase?
How to Answer
As a Loan Consultant with JPMorgan Chase, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with JPMorgan Chase.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with JPMorgan Chase, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Having been in the mortgage business for over ten years, I have a vast amount of experience in seeking personalized mortgage options for clients and walking them through the entire loan process. I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at JPMorgan Chase."
User-Submitted Answer
"The previous role required me to be a multi-tasker, organized, detail orientated, meet goals and strict deadlines, and have communication, and interpersonal relation skills. I believe with using these skills in a fast-paced environment has allowed me to work efficiently, build relationships and a be result drivens performer."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
You've shared highly applicable skills that will transfer to an auditing role. Consider strengthening this answer further by talking briefly about your mortgage loan closing experience. You can share how many years of experience you have, the various kinds of loans you're familiar with, and how you've learned how to troubleshoot issues and overcome obstacles to consistently meet or exceed customer expectations, which would benefit you in the role you're applying to.
25. Can you think of a situation where raising debt over equity would be beneficial?
How to Answer
Debt and equity have a very closely bonded relationship with each other in relation to a company's finances. In most situations, raising debt can create too high of an amount of pressure to meet payments versus raising equity. But, there are a few key situations where there is a distinct advantage in raising debt over equity and your interviewer will be looking to hear that you understand at least one of those advantages to be tax shielding, reducing cost of capital and not diluting the stake for investors.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"In the situations where I've advised an organization to increase debt, they've received a distinct advantage in a lower cost form of financing versus equity financing. In the end, this reduced the organization's WACC and came out to be a win for them."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"Last year, I advised a manufacturer to take the debt over equity route when adding a new line of products that was guaranteed to be very profitable. This fact allowed the company to simply and quickly repay the loan plus interest while being able to reap the rewards of the extra profits. In that same case using equity, final profit would've been less."
26. In this role here at JPMorgan Chase, we will rely on you to conduct thorough presentations with clients. How would your rate your overall presentation skills and why would you give yourself that rating?
How to Answer
Solid communication and presentation skills are an essential part of a job as a Financial Analysis and this position with JPMorgan Chase is no different. To show your interview that you will have what it takes to get hired for this role, talk about your experience in delivering meaningful presentations to a group. Be sure to emphasize your delivery style and your comfortability in speaking in front of others and stress that you understand the importance that communication plays in your role as a Financial Analyst.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"Hopefully from this interview you get the sense that I am a people person by nature. In my current role, I make financial presentations to our largest clients and was asked to do this several years ago by my current Director. He saw my ability to capture a crowd through my confidence, my educational demeanor and my wittiness to use humor in my presentation skills. If hired for this role, I'd love the opportunity to work with the clients at JPMorgan Chase to do the same."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"I pride myself on my ability to communicate clearly and effectively with my colleagues and my clients on a regular basis. With my colleagues, I don't hesitate to talk in person, over the phone or through email when needed. With clients, I have a great way of talking in terms that are understandable and knowledgeable for them to understand complicated items. These skills definitely translate over to my presentation skills when required. A few weeks ago, I presented to a group of investors that were very engaged and asked a lot of questions. I was able to effectively navigate all of their questions to make the presentation a success for all who attended."
User-Submitted Answer
"I would rate myself overall as a person who completes expectations and has the ability to go above and beyond and help on special projects if offered the opportunity. My performance reviews show that I meet or exceed expectations."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
With this question the interviewer wants you to quantify your presentation skills and back them up with examples. You can give the interviewer greater insight into your skill level by giving yourself an 8 out of 10. It shows that you'd rate your skills highly while still leaving room for improvement. Consider also explaining that you have consistently earned outstanding performance reviews and sharpened these skills over time by presenting complex lending information to property owners and others involved in the process or by helping to train others who are new to your field or role.
27. How do you stay on top of new trends in the financial services industry?
How to Answer
The interviewer would like to know that your passion for financial services goes beyond your work hours. Do you keep on top of industry news and trends on your off time? Assure the interviewer that you are well immersed in the industry.
1st Answer Example
"I stay on top of financial service trends through a variety of blogs, news sites and financial magazines. My favorite finance news site at the moment is businessinsider.com."
2nd Answer Example
"I believe that it is crucial for me to stay on top of news in the financial services industry if I hope to be a success. I have joined multiple meet up groups to network with industry peers. It has really helped my network and given me insight into how other financial service professionals are making their careers flourish."
User-Submitted Answer
"I stay open to reading the Company Newsletters in the company. I am also a LinkedIn member who has been networking recently, sharing so much information in this industry."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Staying on top of new trends or industry issues can give you an edge when it comes to meeting customer needs or solving problems. If you follow particular industry leaders or organizations on LinkedIn, listen to industry podcasts, or subscribe to any industry journals, newsletters, or other publications this is a good place to share it.
28. We pride ourselves on our interdepartmental teamwork here at JPMorgan Chase. If hired for this role, what kind of team player could we expect you to be?
How to Answer
In the financial world, teamwork at an organization is the key to success and life at JPMorgan Chase is no different. As you talk about your abilities and experiences in being a great team player, try to highlight certain themes like building trust, gaining respect and being a subject matter expert as part of a larger team. Don't hesitate to show flexibility in your ability to both lead others and be lead by others and use examples of times that you've done both. To seal your answer for this question, talk about your desire to work as part of a team and do your research on this position to find out what types of colleagues you will be working with.
Written by Ryan Brunner on April 10th, 2020
1st Answer Example
"My colleagues that I work closely with would tell you that I'm knowledgeable in my area of expertise to contribute to the much larger team and do so without hesitation. As well, I'm able to communicate effectively, take direction and run with when needed and always willing to help out other areas if I have free time. I understand that I would be working very closely with the Advising staff here at JPMorgan Chase and know that they would have high expectations out of my work."
Written by Ryan Brunner on April 10th, 2020
2nd Answer Example
"I prefer to work in an environment that promotes teamwork and collegiality. If I were fortunate enough to join the team here, I want you to know that I love being in a leadership type role on a team where I can delegate work and help train others to better the organization. As well, I also thrive in a role where I am the minion and taking direction from others. I'd say that my key skills in working as a team are my ability to friendly, honest and trustworthy with my team."
User-Submitted Answer
"I am a great team player. With the knowledge I have from working in the BK dept for 4 years and coming back to this dept I can bring this to the team. I always offer to assist others and take on any additional tasks. I have assisted other depts that needed assistance with MFR, POCS, PAYMENT LEDGER ESCALATIONS, DOC PREPARATION FOR MFR, AND AGREED ORDERS."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a strong answer! Your prior experience with the department, willingness to assist others, and ability to assist with a variety of interdepartmental projects make you a valuable candidate.