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JPMorgan Chase Interview
Questions

28 Questions and Answers by Ryan Brunner

Published April 10th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Money     Financial Services    
Question 1 of 28
If you joined the team here at JPMorgan Chase, how would you build relationships with those that you would be working closely with?
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How to Answer
For this question, your interviewer will be looking to get the sense that you would be proactive about getting to know your colleagues and fitting into the culture of the organization. Use a personal approach to talk about ways that you have done this in the past and how you would do it if hired for this position. Talk about the importance of relationship building in your line of work and how it helps the overall good of the organization if you take the initiative to do this.
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1.
If you joined the team here at JPMorgan Chase, how would you build relationships with those that you would be working closely with?
For this question, your interviewer will be looking to get the sense that you would be proactive about getting to know your colleagues and fitting into the culture of the organization. Use a personal approach to talk about ways that you have done this in the past and how you would do it if hired for this position. Talk about the importance of relationship building in your line of work and how it helps the overall good of the organization if you take the initiative to do this.

Ryan's Answer #1
"From my first day on the job, I would take the time to break the ice with my colleagues by introducing myself and setting up an individual meeting with each person. In the past, I've done these meetings over lunch or in an office where I've had questions prepared for me to get to know the person both personally and professionally. I want to ask my colleagues what they expect from me and what I can expect from them. I've found that these conversations really help to open up doors for working with each other moving forward."
Ryan's Answer #2
"Being the new person on the job can be a very high anxiety time for some people, but I love the opportunity to break the ice with my coworkers by making that first contact. I think it's important to get to know each other on a personal level because we spend so much of our lives together in the workplace and I am a caring person that wants to know how last night's soccer game went for the kids. Beyond that first ice breaking conversation, my work relationships are then bonded through my work ethic and helping others on my team to show that I am a true team player."
2.
One huge philosophy that we believe in at JPMorgan Chase is professional development. How have you worked to develop yourself professionally throughout your career?
In an ever-changing field like financial services, JPMorgan Chase knows that professional growth and development is vital to them staying at the forefront of their industry. For this question, your interviewer is looking to ensure that your values surrounding professional development match the values of the company. Use this question as an opportunity for you to highlight the many ways that you grow and develop yourself to be the best that you can be in your career. Highlight any continuing education you have completed, any societies or groups that you belong to and any publications that you read on a regular basis that will prove to your interviewer that you aren't comfortable being stagnant in your career.

Ryan's Answer #1
"I am a firm believer in being a life long learner in my work as a Data Analyst. As technology and times have changed over the course of time, I see it as very important to be learning and changing along with the times. Just over the past two years, the Data Fest and Data Summit national conferences and participation in these events on a yearly basis is super important to me to help me grow and develop."
Ryan's Answer #2
"In the financial field, I have to stay at the top of my game to compete with other advisors and keep clients happy and flourishing. To do this, I subscribe to and read many of the great publications that are out there. Some of my favorites include the Wall Street Journal, Money magazine and Forbes. I also subscribe to many others. As well, I am a member of NAIFA and I have attended the organization's Congressional Conference on a few occasions."
3.
Here at JPMorgan Chase, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?
Prior to your interview, try to take a long, hard look inside your skills and styles as a leader of others and prepare to present the best management style possible to your interviewer that fits the role that you are interviewing for with JPMorgan Chase. Your answer should also involve solid research into the culture of JPMorgan Chase and the details of the role you are interviewing for. Some important things to touch on are your ability to promote a team atmosphere and your ability to delegate responsibilities when necessary.

Ryan's Answer #1
"My overall management style is the belief in building a positive team atmosphere. I'm a firm believer that each person and role brings a specific skill set to the ocverall goals and purpose of a team and I promote a team based atmosphere by larifying everyone's role on the team, keeping every person's objectives clear, rewarding great performers on the team and holding people accountable for their actions. If hired for this role at JPMorgan Chase, you can be assured that my promotion of a team based atmosphere would help achieve even higher goals than you have set right now."
Ryan's Answer #2
"I think that it is crucial for a leader of others to be flexible in their style rather than relying on just one of the canned management styles. I'd like to highlight my abilities to lead as being a manager that works to grow and develop my staff to help them achieve their career goals and a leader who is able to provide direction and authority when the time for it arises. By knowing my team well and promoting our goals, I have the ability to assign work to the right people and follow through with my team on meeting all objective necessary."
4.
At JPMorgan Chase, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?
This is a straightforward question where your interviewer is looking to simply see if you could the additional skill of being bilingual to the team at JPMorgan Chase. If you are, it could be potentially highly marketable to new clients. If being bilingual is required for the job, you would likely see those details in the job advertisement. Feel free to speak openly and honestly for this question and an answer of no for this question shouldn't disqualify you from candidacy for the position if it is not a requirement.

Ryan's Answer #1
"Other than three years of German back in high school many years ago, I do not speak any other languages fluently. Even with those three years of schooling in the language, I couldn't hold anything other than a very basic conversation in German."
Ryan's Answer #2
"From my time in the military, I did receive formal training from the Department of Defense in Chinese and Mandarin. I used these languages for over two years as an interpreter and I would still consider my skills to be very fluent in speaking and fairly fluent in writing. Do you see these as useful skills for the team here at JPMorgan Chase?"
5.
What do you feel is one unique skill or trait that you could bring to the auditing team here at JPMorgan Chase?
This question is your opportunity to set yourself apart from your competitions as it gives you an open door to match a skill or trait that you have with the exact details for this position. Prior to the interview, be sure to read and research as much as possible on the job and JPMorgan Chase to find something unique about yourself that can help benefit the team. Whether you talk about a job skill or a personality trait that you possess that you feel sets you apart, be sure that you are able to talk about this confidently to your interviewer.

Ryan's Answer #1
"Being comfortable in my skills and experiences as well qualified internal auditor, I am confident that my attention to detail is one trait that will set me apart from anyone else you are talking to about this position. I am a very organized person that keeps an orderly desk, email inbox and to do list. As well, I know that this position will require me to work with data that goes above and beyond the everyday life of your average auditor and my attention to the minute details will make me an asset to JPMorgan Chase."
Ryan's Answer #2
"If I was fortunate enough to join the team here at JPMorgan Chase, my ability to work independently and make decisions on my own from the start would be a huge asset. You'll find that I don't let outside influence or others influence decisions that I'll make as your auditor and I won't let my own personal judgments influence any of my decisions. As well, I am comfortable working with all levels of an organization, from the C-Suite to the day to day operations staff."
6.
In this role here at JPMorgan Chase, we will rely on you to conduct thorough presentations with clients. How would your rate your overall presentation skills and why would you give yourself that rating?
Solid communication and presentation skills are an essential part of a job as a Financial Analysis and this position with JPMorgan Chase is no different. To show your interview that you will have what it takes to get hired for this role, talk about your experience in delivering meaningful presentations to a group. Be sure to emphasize your delivery style and your comfortability in speaking in front of others and stress that you understand the importance that communication plays in your role as a Financial Analyst.

Ryan's Answer #1
"Hopefully from this interview you get the sense that I am a people person by nature. In my current role, I make financial presentations to our largest clients and was asked to do this several years ago by my current Director. He saw my ability to capture a crowd through my confidence, my educational demeanor and my wittiness to use humor in my presentation skills. If hired for this role, I'd love the opportunity to work with the clients at JPMorgan Chase to do the same."
Ryan's Answer #2
"I pride myself on my ability to communicate clearly and effectively with my colleagues and my clients on a regular basis. With my colleagues, I don't hesitate to talk in person, over the phone or through email when needed. With clients, I have a great way of talking in terms that are understandable and knowledgeable for them to understand complicated items. These skills definitely translate over to my presentation skills when required. A few weeks ago, I presented to a group of investors that were very engaged and asked a lot of questions. I was able to effectively navigate all of their questions to make the presentation a success for all who attended."
7.
A key task in this role with JPMorgan Chase is assessing an organization's weighted average cost of capital. Are you familiar with WACC calculations and when have you used them in the past if you are?
Whether you have direct experience with WACC calculation or not, the first important thing that your interviewer will be looking for is that you understand all of the values that are used to calculate it and why it is important to calculate. Be sure to explain your understanding of the calculation. Then, if you do have experience, talk about the context of the work that you did surrounding utilizing WACC calculation and what resources you used to ensure that accurate data was used in the calculation.

Ryan's Answer #1
"In my current role, I utilize weighted average cost of capital calculation in the financing projects my firm undertakes. Basically, the WACC helps us determine if a project is worthwhile to see a future return. My role as the risk analyst is the gather the data for the formula. I am well versed in calculating the cost of equity and cost of debt for companies and determining market values of those numbers. In the end, a great rate is determined that can be a win-win situation for my firm and the companies that we finance."
Ryan's Answer #2
"I do have some familiarity with WACC calculation when I've worked with evaluating mergers and acquisitions for potential clients. Luckily in the that times I've worked with the calculation, my colleague had a very detailed WACC calculator built into an excel spreadsheet and our role was gathering the important data to include in the calculation. This included debt to capitalization, equity to capitalization, cost of equity and cost of debt. In my time as a Financial Risk Analyst, those figures have been my everyday life. If hired for this role with JPMorgan Chase, my experience in this realm will help with your WACC calculations as you make important decisions moving forward."
8.
Can you think of a situation where raising debt over equity would be beneficial?
Debt and equity have a very closely bonded relationship with each other in relation to a company's finances. In most situations, raising debt can create too high of an amount of pressure to meet payments versus raising equity. But, there are a few key situations where there is a distinct advantage in raising debt over equity and your interviewer will be looking to hear that you understand at least one of those advantages to be tax shielding, reducing cost of capital and not diluting the stake for investors.

Ryan's Answer #1
"In the situations where I've advised an organization to increase debt, they've received a distinct advantage in a lower cost form of financing versus equity financing. In the end, this reduced the organization's WACC and came out to be a win for them."
Ryan's Answer #2
"Last year, I advised a manufacturer to take the debt over equity route when adding a new line of products that was guaranteed to be very profitable. This fact allowed the company to simply and quickly repay the loan plus interest while being able to reap the rewards of the extra profits. In that same case using equity, final profit would've been less."
9.
Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at JPMorgan Chase?
While you are well aware that your career as a Risk Analyst in the financial industry involves many hours behind a desk and plugging away at a computer, JPMorgan Chase will expect that you are an excellent team player with your fellow colleagues. On top of that, you will also have an expectation to be a face of the organization for external clients and stakeholders. While a very open ended question, make sure that you hit on your experiences in working as part of a larger team and explain the skills and personality traits that you'll bring to the table if hired at JPMorgan Chase. Then, be sure to talk about your experiences working with clients and how you do so effectively.

Ryan's Answer #1
"While I was drawn to a career as a Risk Analyst by my love of investigation and technical acumen, I am also a people person at heart. In my current role, I feel fortunate that I get to work with and communicate with all levels of my organization each day. If hired for this position here at JPMorgan Chase, you'll quickly find that I am sharp, witty, knowledgeable and a great all around communicator. My excellent communication skills start with face-to-face verbal conversation but also extends to written skills as well."
Ryan's Answer #2
"One of the big draws for me to this role with JPMorgan Chase will be the ability to work closely with your clients to help them analyze their risk. In the roles that I've held as a Junior Risk Analyst up to this point in my career, my interpersonal relationships on the job have been with my colleagues, my Senior Analysts and other from my own organization. As you'll see from my letters of recommendation, I've been commended for my ability to effectively communicate risky situations in a clear, concise and understandable manner and I think the future clients I would work with here would benefit greatly from that ability."
10.
If hired to this role here at JPMorgan Chase, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?
At the heart of this question, your interviewer is asking you to take an honest look inside of yourself to discuss what you feel is the biggest learning curve you will have if offered this position. This will give your interviewer a sense of how to handle your onboarding process if hired for the position and give them a sense that you have the ability to see what your biggest need would be. Similar to the what is your greatest weakness question, the key to answering this question is humbly pointing out a flaw that you may see and making a plan for how you will overcome that flaw.

Ryan's Answer #1
"Having put a lot of thought into this even before submitting my resume for this position, I realize that my greatest hurdle would be making the leap as an Auditor into the financial focused industry. My five years of experience out of college have been focused on management and technical consulting services, but I feel that I've built a very good knowledge base and experience for this role here at JPMorgan Chase. If given the opportunity to join your team, my initial focus would be to get enthralled in auditing in the financial industry and I'd do this by being attached at the hip to my colleagues and taking the time to talk one on one with a lot of other staff to help better understand what they'll expect of me in this role."
Ryan's Answer #2
"Understanding that my role here at JPMorgan Chase would have me working with the entire advisory staff, the first hurdle would be getting to know everyone on that team and showcasing the skills that I could bring to their work. If hired for the job, I would hope to be invited to team meetings where I could introduce myself and my role with the team and I'd invite an open conversation with the entire team."
11.
If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?
At the root of this question, your interview will be looking to hear that you understand how the different lines on a company's balance sheet are related to each other. In your answer, be sure to point out your understanding of this as your job as an analyst with JPMorgan Chase will rely on your ability to do so.

Ryan's Answer #1
"An organization's lines on a balance sheet all have impact on other lines. In the case that I was made aware of an increase in accounts receivable for an organization, I would note that cash flow could be directly impacted and give a higher chance that the organization didn't have enough money to operate. As well, the reduced value of assets is a real possibility for that organization."
Ryan's Answer #2
"In reality, an increase in amounts receivable can have both a positive and negative impact. In the short term, accounts receivable show up as current-period revenue and have a positive effect on income statements. But over the long-term, a large increase in amounts receivable has a negative impact on cash-flow for the company."
12.
Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?
We've all had our share of difficult days on the job and how we handle those days in particular can really make or break where our careers go in that position or with that company. Think of a particular day ahead of your interview that really outlines your ability to handle adversity and proves that you were able to handle it with grace rather than turning your uniform in and heading home for the day. Another important piece of your answer should be discussing what lessons you learned from that particular day moving forward that you still carry with you to this day.

Ryan's Answer #1
"It's funny that you ask this question because I can honestly say that my worst day on the job happened just a few short weeks ago. Upon arriving to work in the morning, I quickly learned that our entire network was down and we wouldn't be able to work within our CRM or other programs that day. Many of my coworkers were visibly upset and questioning how we would be able to do our jobs that day. Rather than joining the crowd and freaking out about the situation, I huddled our group together to talk about solutions to the workday after we found out that the network likely wouldn't be fully up and running until late afternoon. While some colleagues carelessly went home for the day, I helped brainstorm how we could keep our phone lines open and my boss was very grateful for my efforts that day. Looking back, what made this the most difficult for me was seeing how others responded so negatively over an issue that we had no control over."
Ryan's Answer #2
"Early in my career, I had a day where my entire office came down with the flu and I was left alone with the receptionist for the day. Being trained and working Financial Advisor, my colleagues also handled market analysis, retirement plans and insurance plans. At first, the receptionist and I went about our business. After being flooded with calls and in-person visits into our office, we connected again to talk about a plan moving forward. We discussed what types of calls she could handle and which ones I would handle and she triaged from there. I made contacted with my personal clients I had scheduled that day to reschedule and we worked well from there. If I couldn't answer a question for a client of one my colleagues, I ensured they knew that my colleague would follow up as soon as possible. Looking back, I learned that on days where you have to break routine like we did then that it was important to make a plan as early in the day as possible."
13.
If hired for this role with JPMorgan Chase, how would handle a large a work load of clients working through a mortgage process.
At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of JPMorgan Chase.

Ryan's Answer #1
"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."
Ryan's Answer #2
"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with JPMorgan Chase, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."
14.
In working with financial data here at JPMorgan Chase, what are the steps you would take in the data validation process as part of your work?
Your job as a detailed and proficient Data Analyst requires you to take proper steps in the data validation process to ensure that data used is accurate and clean. Bad data in the financial industry can have a costly impact and your job will be to ensure that doesn't happen. For your answer to this question, discuss the importance and your method for both data screening and data verification as part of the validation process. Also, be sure to talk about any programs that you utilize during the validation process.

Ryan's Answer #1
"With any large analysis project and performing data validation, my first step is to create a detailed plan for the data needed. This plan will define the required data to be validated and set the way for the remaining steps. The next steps are to validate the information in the database and then the formatting of the data. Finally, prior to validating the data, sampling needs to be done to ensure that a small sample meets the requirements of the project. Being very proficient with many validation programs, I consider myself very proficient in both QuerySurge and Datameer but remain open to learning any new programs here at JPMorgan Chase."
Ryan's Answer #2
"Here at JPMorgan Chase, your Financial Advisors rely on the most accurate and up to date data to present to clients and I would take great pride in my job as a Data Analyst to provide the best data possible. To validate data, the two important steps I would take are data screening and data verification. I am very confident in my ability to work with algorithms that screens large sets of data for their accuracy. On top of that, I have worked with a few of the different data verification programs like Experian and Sage Intacct."
15.
At JPMorgan Chase, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?
The financial field can sometimes be chaotic and stressful for analysts working on high pressure deadlines and the work life at JPMorgan Chase is no different. To test how you will perform in these situation if hired for this role, your interviewer will be looking to hear about a time where you did just that. No matter what the situation is that you discuss, be sure to show how you remained calm, focused and on-task to get the job done. Try and stress how you are resourceful and willing to utilize a team effort if necessary.

Ryan's Answer #1
"In my current role, I'm tasked with preparing some reports for our leadership team's bi-weekly meeting. Upon first taking that responsibility, I made sure that I kept myself organized during each work day and saving and prepping relevant information needed for their report. A couple of months ago, I was informed first thing in the morning that the meeting was being moved a week up to later that day due to some conflicts and vacation time for some of the team. Right away, I moved some things on my calendar to make this a top priority. From there, my regular organization of the materials needed made it easy for me to complete my job."
Ryan's Answer #2
"During my last semester of my MBA program last spring, I was nearing completion of my capstone project. The project was a case study of mergers within the manufacturing industry and was a great overall project to learn from. During the semester, my full-time job I was working to put myself through school was becoming much more demanding and parts of my project got postponed to a point where I was fearing not being able to complete it to the best of my abilities with the final due date approaching. Right away, I rearranged my work schedule to work half time and began plugging away at the final pieces of the project. To complete it, I had to sacrifice some outside weekend events with friends. While sad to do that at first, I learned some great lessons on time management, project management and sacrifice."
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28 JPMorgan Chase Interview Questions
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Interview Questions
  1. If you joined the team here at JPMorgan Chase, how would you build relationships with those that you would be working closely with?
  2. One huge philosophy that we believe in at JPMorgan Chase is professional development. How have you worked to develop yourself professionally throughout your career?
  3. Here at JPMorgan Chase, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?
  4. At JPMorgan Chase, we are always looking for bilingual skills from our staff to better suit and expand our client base. Do you speak any other languages fluently?
  5. What do you feel is one unique skill or trait that you could bring to the auditing team here at JPMorgan Chase?
  6. In this role here at JPMorgan Chase, we will rely on you to conduct thorough presentations with clients. How would your rate your overall presentation skills and why would you give yourself that rating?
  7. A key task in this role with JPMorgan Chase is assessing an organization's weighted average cost of capital. Are you familiar with WACC calculations and when have you used them in the past if you are?
  8. Can you think of a situation where raising debt over equity would be beneficial?
  9. Talk about your experiences working with both fellow Analysts and Accountants within your own firm and with external partners. How do you feel that you will be effective in working with our external candidates in this role here at JPMorgan Chase?
  10. If hired to this role here at JPMorgan Chase, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?
  11. If you noticed that a company's balance sheet was showing increased amounts of accounts receivables, what future impacts to that company would you consider to be feasible?
  12. Think back over your career up to today and tell me about the most difficult day on the job you encountered. What made the day difficult and how did you handle that situation?
  13. If hired for this role with JPMorgan Chase, how would handle a large a work load of clients working through a mortgage process.
  14. In working with financial data here at JPMorgan Chase, what are the steps you would take in the data validation process as part of your work?
  15. At JPMorgan Chase, our Financial Analysts have to often work under a tight deadline. Talk about a time you had to work under a tight deadline in the past. How did you handle that situation and what made it a success?
  16. We pride ourselves on teamwork here at JPMorgan Chase and this role in Client Services relies on teamwork. What are the top qualities would you would bring to a team based atmosphere here?
  17. JPMorgan Chase seeks out natural and confident leaders. What leadership qualities do you possess?
  18. In this role as a Risk Analyst with JPMorgan Chase, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?
  19. Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?
  20. To get a sense of how you will handle internal auditing processes here at JPMorgan Chase, what do you feel are important tasks to do once an audit is finished?
  21. List the top 3 skills that you have acquired in your last role.
  22. If you were having an interaction with a client here at JPMorgan Chase and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
  23. In this role with JPMorgan Chase, we will rely on your organized and methodical approach to provide financial analysis reporting. What does your current reporting process consist of?
  24. To help us understand your need for initial training and orientation in this role with JPMorgan Chase, can you tell me what financial software you have familiarity working on?
  25. At JPMorgan Chase we offer many different financial services. Which aspect of financial services are you best versed in?
  26. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at JPMorgan Chase?
  27. How do you stay on top of new trends in the financial services industry?
  28. We pride ourselves on our interdepartmental teamwork here at JPMorgan Chase. If hired for this role, what kind of team player could we expect you to be?
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