MockQuestions

Amazon Mock Interview

To help you prepare for an Amazon job interview, here are 42 interview questions and answer examples.

Amazon was written by and updated on November 4th, 2021. Learn more here.

Question 1 of 42

Working at Amazon, you will experience changes on a regular basis. When have you had to change a major component of your project due to new information being presented?

How to Answer

Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. Explain how you handled the implementation of the new information.

Written by Rachelle Enns on November 4th, 2021

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List of 42 Amazon Interview Questions & Answers

  • Behavioral

    1.

    Working at Amazon, you will experience changes on a regular basis. When have you had to change a major component of your project due to new information being presented?

      How to Answer

      Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. Explain how you handled the implementation of the new information.

      Written by Rachelle Enns on November 4th, 2021

      1st Answer Example

      "I had a large project last month that was nearly complete when the client called to say that the specs provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work, but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

      Written by Rachelle Enns on November 4th, 2021

      2nd Answer Example

      "I would say that being in the software and technology business means changing major components on projects on a very regular basis. I am very well accustomed to changing gears at a moment's notice and can adapt very well."

      Written by Rachelle Enns on November 4th, 2021

      Community Answer

      "We were working on an audit report with different types of questions, but the initial requirement was for MCQs only. We then received an additional requirement that would allow users to answer other kinds of questions. We needed to make significant changes to the code as a result."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is a nice start! When answering 'when have you...' questions, it's best to provide a full story-based example. The STAR framework may be helpful for you here (Situation, Task, Action, Result). If you'd like to learn more, we have a guide here: Master Behavioral-Based Interviews Using The Star Method If you want to re-work the response, I am here to help :)

  • Behavioral

    2.

    When starting at a new position, how do you earn the trust of your coworkers?

      How to Answer

      Your ability to motivate others is built entirely on trust. A few ways to build trust include being honest and dependable, doing what you say you will do, showing empathy and compassion, not participating in gossip, and responding constructively to problems. Describe to the interviewer why building trust is important to you and how you earn the trust of your coworkers.

      Written by Krista Wenz on September 20th, 2021

      1st Answer Example

      "I feel that earning trust is the foundation of any relationship, whether it be personal or professional. When starting in a new position, I like to get to know my coworkers more personally. I believe getting to know about a coworker's family shows compassion and kindness. I earn trust by keeping my word and doing what I say I am going to do. I am dependable and do not call in sick or show up late to work, adding stress to my team. I never talk bad about people behind their backs and do not participate in office gossip, which is bullying. I think you can earn someone's trust pretty quickly by being an honest, friendly person."

      Written by Krista Wenz on September 20th, 2021

  • Behavioral

    3.

    Can you name a time where you had to be frugal in the workplace?

      How to Answer

      One of Amazon's Leadership Principles is 'Frugality.' They believe you can accomplish more with less. The interviewer wants to hear that you align with their values and can be resourceful and self-sufficient. Describe how you have accomplished more with less in the workplace.

      Written by Krista Wenz on September 20th, 2021

      1st Answer Example

      "My previous employer had a strict operating budget and decreased our office expenses by 50%. I used to send faxes through our fax machine, and we developed a paper and ink cartridge shortage when costs were cut. I started using a virtual fax system, which cut costs by 75%. That was only one way I was frugal, but it was the most cost-effective."

      Written by Krista Wenz on September 20th, 2021

  • Compatibility

    4.

    Amazon has 14 Leadership Principles. Name 3 of them and how you embody those principles.

      How to Answer

      Amazon's leadership principles are the pillars on which Amazon stands. They visit these principles when they approach problems and tackle new ideas.

      The principles briefly are:

      1. Customer Obsession - Leaders start with the customers
      2. Ownership - Leaders are owners
      3. Invent & Simplify - Leaders expect innovation
      4. Are Right, A Lot - Leaders are right, a lot
      5. Learn & Be Curious - Leaders never stop learning
      6. Hire & Develop the Best - Leaders raise the bar
      7. Insist on the Highest Standards - Leaders have relentless standards
      8. Think Big - Leaders create bold direction
      9. Bias for Action - Leaders know that speed matters
      10. Frugality - Leaders accomplish more with less
      11. Earn Trust - Leaders treat others respectfully
      12. Deep Dive - Leaders stay connected to the details
      13. Have Backbone - Leaders respectfully challenge decisions
      14. Deliver Results - Leaders deliver, despite setbacks

      Written by Rachelle Enns on November 4th, 2021

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  • Creative Thinking

    5.

    Amazon has over 300 million active customers. How do you think we can attract an even larger customer base?

      How to Answer

      Amazon realizes that they have the majority of the market when it comes to online shopping and many other services. Despite all of this, the interviewer is interested in seeing any unique ideas for gaining an even larger client base. Tap into your creative thinking and suggest how you think Amazon could grow larger.

      Written by Rachelle Enns on November 4th, 2021

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  • Customer Service

    6.

    Amazon is known for exceptional customer service. What does excellent customer service mean to you?

      How to Answer

      Amazon has won awards for its top customer service. Jeff Bezos, the founder of Amazon, has said, 'It's our job every day to make every important aspect of the customer experience a little bit better.'

      Amazon knows that excellent customer service goes beyond doing precisely as you're expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need.

      Be sure to echo the jargon used on the Amazon website and social media accounts regarding keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    7.

    One of Amazon's newest Leadership Principles is 'Success and Scale Bring Broad Responsibility.' How does this principle resonate with you?

      How to Answer

      Amazon has numerous Leadership Principles, one of the newest being, 'Success and Scale Bring Broad Responsibility.' This principle states, 'We started in a garage, but we're not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.'

      The interviewer wants to know what this principle means to you. Be prepared to show your understanding of this leadership principle, and discuss how and why it resonates with you in your professional life. Since most of Amazon's interview questions are based on the company's Leadership Principles, it's essential that you spend time learning and understanding these principles before your interview.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    8.

    What does Amazon's Leadership Principle 'Strive to be Earth's Best Employer' mean to you?

      How to Answer

      Jeff Bezos, before retiring as CEO, added two new Amazon Leadership Principles. The first is, 'Strive to be Earth's Best Employer.' Amazon states on its website that this principle means 'Leaders work every day to create a safer, more productive, higher-performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what's next? Leaders have a vision for and commitment to their employees' personal success, whether that be at Amazon or elsewhere.'

      Show the interviewer that you have done your research on Amazon's Leadership Principles, including their newest additions. These principles are the foundation of most Amazon interview questions so it's imperative that you bring a full understanding of them.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    9.

    Who founded Amazon?

      How to Answer

      It is vital before any job interview to research the company and its owner, founder, or CEO. Even though most people know that Jeff Bezos founded Amazon, some might not. So, it is essential you do your homework on any company before your interview so you can answer any company questions the interviewer may have. Instead of replying only with the founder's name, give a brief description of when he founded Amazon and any other pertinent information you think is relevant.

      Written by Krista Wenz on September 20th, 2021

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  • Direct

    10.

    At Amazon, we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement, if hired?

      How to Answer

      Signing a non-disclosure agreement is quite common in the software and technology industry and is required for all Amazon employees. If hired, you will likely become privy to trade secrets, pending patents, and other innovative projects that must remain confidential. Talk to the interviewer about your willingness to sign an agreement. If you are currently under non-disclosure or non-compete agreement with your present employer, now is the time to discuss that.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    11.

    What was one question you didn't want me to ask today?

      How to Answer

      This question can stand in for the common 'What is your greatest weakness question. The interviewer is expecting you to be unprepared because it's an unusual way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

      Two scenarios commonly play out: either a candidate blurts out a weakness or pauses and responds with something thoughtful. This question gives the interviewer information about you and a good sense of whether you can think on your feet and answer a tricky question. Use this as an opportunity to show how weakness can be a strength or explain something they have not yet asked but maybe an objection to you getting the job. It is then up to you to overcome the opposition.

      Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    12.

    How would you rate your performance in this interview so far?

      How to Answer

      The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

      Written by Rachelle Enns on November 4th, 2021

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  • Direct

    13.

    Have you ever broken a confidentiality agreement?

      How to Answer

      Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    14.

    What is Amazon's company mission, and what does it mean to you?

      How to Answer

      Amazon obsesses over its customers, and since its start in 1994, its mission has been 'to be Earth's most customer-centric company.' Now, that is a lofty mission statement! And, they did it.

      Amazon has won a multitude of customer service awards, including:

      - #1 in customer satisfaction for nine consecutive years (ForeSee Experience Index: US Retail Edition)
      - #1 on the American Customer Satisfaction Index for 2010 through 2017
      - #1 on the Harris poll 2016, 2017, 2018
      - #1 UK Customer Satisfaction Index 2018
      - LinkedIn's Top Companies: #1 in the 2018 Top Company US Edition

      Now that you fully understand the impeccable customer service reputation Amazon seeks to uphold, describe how you will be a positive addition. Discuss what this mission means to you and show that you will be an active participant, should you be the chosen candidate.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    15.

    We seek to hire highly ambitious people. Where would you like your career with Amazon to take you?

      How to Answer

      It is recommended to research Amazon enough to know how their internal hierarchy works. They have various departments and management levels, offering you choices when carving out your career path. Talk to the interviewer about your career ambitions specifically related to this role and their organization.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    16.

    Do you think it is important to have fun at work?

      How to Answer

      Another one of Amazon's Leadership Principles is to strive to be Earth's best employer. They believe that leaders lead with empathy, have fun at work, and make it easy for others to have fun. This is why it is essential to know a company's values and principles to answer accordingly in your interview. Describe why you think it is important to have fun at work while still being an effective and productive employee.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    17.

    Do you do any volunteering in your spare time?

      How to Answer

      Amazon believes that their leaders must begin each day determined to make better, do better, and be better for their customers, employees, and the world at large. The company believes that local communities, the planet, and future generations need them to be better every day. If you have or are currently volunteering, describe what volunteering you do and why. If you have not had the opportunity to volunteer, be honest and give an example of an organization or cause that you would like to volunteer with in the future.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    18.

    Do you consider yourself a calculated risk-taker?

      How to Answer

      Amazon values calculated risk-taking because speed matters in business. They believe many decisions and actions are reversible and do not need extensive study. Give an example where you took a calculated risk and what the result was.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    19.

    What are your professional goals in the next five years?

      How to Answer

      One of Amazon's Leadership Principles is to 'Learn and Be Curious.' Leaders are never done learning and consistently seek to improve themselves. They are curious about new possibilities and act to explore them. Describe your professional goals in the next five years, including educational advancement, leadership development, and personal development.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    20.

    Name one person in your life that you consider a mentor. What impact have they had on you?

      How to Answer

      Amazon prides itself on the leaders in its workforce. The interviewer wants to learn what type of leader you might be based on your experience with a person you admire. Describing your mentor and their impact on you also shows relationship-building skills and that you proactively seek learning opportunities. Provide an example of who your mentor is and what you have learned from them.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    21.

    What one word would your previous supervisor use to describe you?

      How to Answer

      Write down some words that your previous supervisor would use to describe you. They may be words a supervisor directly said to you or a coworker, wrote in a recommendation letter, or used in a performance review. Then, look at the job announcement and find words that Amazon used in the job description, and choose one word that aligns with their requirements. If the job announcement says they are 'looking for exceptionally talented, bright, and driven people who enjoy challenging situations every day,' you want to choose either talented, bright, or driven or a similar word your supervisor used to describe you.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    22.

    What do you like to do in your free time?

      How to Answer

      Besides asking only work-related interview questions, you can also be asked personal questions so the interviewer can learn more about you as the person behind the resume. Amazon encourages its employees and leaders to have fun, both at work and away. Describe activities or hobbies that you enjoy doing in your free time, but do not answer with anything that could give the interviewer the wrong impression, such as day drinking or club hopping.

      Written by Krista Wenz on September 20th, 2021

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  • Discovery

    23.

    Amazon believes in a diverse perspective. When have you worked with a diverse group of people?

      How to Answer

      Amazon has a clear statement, available online, related to diversity and inclusion. They say, 'We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources, including gender, race, age, national origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.' Discuss with the interviewer how you plan to contribute to their diverse workplace culture and assure them that you can handle an environment that offers diversity.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    24.

    What would you consider your technical specialty?

      How to Answer

      'Many of the problems we face have no textbook solution, and so we happily invent new ones.' - Jeff Bezos, founder of Amazon. If you have any particular areas of interest or ability, describe how you consider that your specialty. Talk to the interviewer about your strengths, and be sure to highlight any specific skills that you excel in. It's a great idea, if you can, to highlight particular skills that may be listed on the company's job posting/job description. If there is a related area of interest where you'd like to expand your skills, you can mention those as well.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    25.

    In your opinion, what has been the biggest advancement in video streaming technology this past year?

      How to Answer

      Display to the interviewer that you have an invested interest in the technology industry by discussing your thoughts on recent advancements. Be sure to include how you stay up to date on industry changes and new technology.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    26.

    Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.

      How to Answer

      Discuss with the interviewer one of your recent projects that particularly piqued your interest. Describe the biggest takeaway for you from that particular project and how it impacted you professionally.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    27.

    Tell me about your greatest work related accomplishment.

      How to Answer

      Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    28.

    Culture fit is important to us at Amazon. How would you describe your personality?

      How to Answer

      Going back to Amazon's 14 Leadership Principles, we learn a lot about the culture and workplace expectations within the company. Amazon refers to themselves as 'peculiar' quite often, saying, 'we don't mind being called peculiar. We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build...'

      Briefly discuss why your personality will work well with Amazon's principles and peculiarity.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    29.

    We encourage innovation at Amazon. What does innovation mean to you?

      How to Answer

      Amazon references innovation thoroughly in workplace culture documents which you can find online. Because innovation is an often misused word, with room for interpretation, it's essential to have a complete understanding of what innovation means to them. Amazon's 14 Leadership Principles include 'Invent and Simplify,' which touches on the fact that true leaders should expect and require innovation and invention from their teams. Amazon believes that being innovative includes an awareness of new ideas and never being limited by the 'we don't do that here' mentality.

      Talk to the interviewer about how you have embodied this way of thinking in the past.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    30.

    What is the last thing you purchased on Amazon?

      How to Answer

      This question is one based on curiosity. It will tell the interviewer if you use Amazon at all and how often. If it takes you a long time to recall your last Amazon purchase, you likely do not use the shopping service very often. Using Amazon is not a requirement to get the job; however, it displays a belief in their service and genuine engagement in supporting and joining their company.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    31.

    Name two benefits of having an Amazon Prime account. Do you have a Prime account?

      How to Answer

      The interviewer is asking this question to see just how familiar you are with the offerings at Amazon. Let's face it- employers like to hire people who know their company well! Your response will show the interviewer how engaged you are in the process and how deep of a dive you have taken regarding research and preparation.

      Amazon Prime is a membership, about $100 per year, where members receive perks such as free two-day delivery, music streaming, and more. Amazon Prime has over 100 million members and counting.

      Briefly discuss the perks that you know and understand.

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    32.

    Amazon is a company of pioneers. In which ways are you a pioneer?

      How to Answer

      Amazon uses the word 'pioneer' when talking about its dedicated employees.

      They believe that a pioneer will:

      - Make history
      - Build the future
      - Embrace innovation

      You can read a multitude of employee stories on the Amazon careers website and learn more about the ways current employees have embraced the pioneer mentality. Show the interviewer how you can do the same!

      Written by Rachelle Enns on November 4th, 2021

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  • Discovery

    33.

    Do you know anyone who works for Amazon?

      How to Answer

      According to Forbes, people with a friend at work are 7x more likely to engage in their work fully. The interviewer would like to see if a friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard about the role and if you have any connections from within. You can keep your answer brief and to the point.

      Written by Rachelle Enns on November 4th, 2021

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  • Education

    34.

    Can you talk to me about your GPA during undergraduate/graduate school?

      How to Answer

      The interviewer would like further details on your more significant successes as a post-secondary student. Talk to the interviewer about your post-secondary experience. You can keep your answer brief and to the point.

      Written by Rachelle Enns on November 4th, 2021

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  • General

    35.

    What questions do you have for me?

      How to Answer

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure that your queries are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site! You could ask questions about when they would like to fill the position, how long the role has been vacant, or their favorite part of working at Amazon.

      Written by Rachelle Enns on November 4th, 2021

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  • General

    36.

    This role with Amazon is highly technical. What is your understanding of this position and the responsibilities that come with it?

      How to Answer

      Assure the interviewer that you bring a complete understanding of the technical requirements attached to this particular job. It is essential that you research the role and thoroughly consume the information provided in its job posting/job description. Keep your answer to the point.

      Written by Rachelle Enns on November 4th, 2021

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  • General

    37.

    Have you ever had to contact Amazon customer support? If so, describe your experience.

      How to Answer

      Amazon is known for its fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have an excellent customer service experience with Amazon, you can be honest but be sure to end on a positive note.

      Written by Rachelle Enns on November 4th, 2021

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  • Leadership

    38.

    We want to hire people at Amazon who have the desire to lead others. How many people did you supervise in your last position?

      How to Answer

      Discuss with the interviewer your level of responsibility in your current position. Since there is endless room for growth at Amazon, the interviewer would like to know if it's of interest for you to lead and mentor others as your tenure deepens. If you have managed larger teams than you currently are, you can also discuss that particular role from your work history.

      Written by Rachelle Enns on November 4th, 2021

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  • Leadership

    39.

    At Amazon, we seek to hire leaders. Tell me about a time when you took the initiative to improve work-related procedures.

      How to Answer

      One of Amazon's Leadership Principles is to 'Insist on the Highest Standards.' Amazon believes that leaders continually raise the bar, driving their teams to deliver high-quality services, products, and processes. If you have ever taken the opportunity to present your employer with potential change, describe your experience. Talk to the hiring manager about when you took the initiative in the workplace and how it improved work-related procedures.

      Written by Rachelle Enns on November 4th, 2021

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  • Leadership

    40.

    What qualities do you feel make a leader successful?

      How to Answer

      A great leader is someone people want to emulate. An inspirational leader will have exceptional interpersonal and relationship-building skills. Talk to the interviewer about some of the qualities that you admire and value in a leader.

      If you are applying for a management position, discuss the best management qualities that you hold. It's a great idea to draw some ideas from the company's job description, as that document will have many useful keywords you can bring into the conversation.

      Some great management qualities are:

      - Accountable
      - Invested in Culture
      - Positive Mindset
      - Perceptive
      - Approachable
      - Empathetic
      - Honest
      - Patient
      - Decisive

      Written by Rachelle Enns on November 4th, 2021

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  • Operational

    41.

    We consider research to be the backbone of what we do at Amazon. Do you think it's important to conduct research before beginning a project or would you rather jump right in?

      How to Answer

      Talk to the interviewer about your work habits and how you prefer to approach a new project. If you know how Amazon likes to approach a project, you should discuss that method. For instance, if the interviewer tells you that they prefer extensive research before beginning a project, that is your queue to talk about your excellent research skills.

      Written by Rachelle Enns on November 4th, 2021

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  • Teamwork

    42.

    Tell me about a time that you have helped a coworker accomplish an important goal.

      How to Answer

      It is imperative to be goal-oriented and determined but even more critical is to support your coworkers in their professional endeavors openly. This support is how teams succeed! Describe what you do, outside of your own goals, to ensure that everyone on your team is successful. Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

      Written by Rachelle Enns on November 4th, 2021

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