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Amazon Interview
Questions

30 Questions and Answers by Rachelle Enns

Published September 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Name 2 benefits of having an Amazon Prime account. Do you have a Prime account?
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How to Answer
The interviewer is asking this question to see just how familiar you are with the offerings at Amazon. Your response will show the interviewer how engaged you are in the process, and how deep of a dive you have taken regarding research and preparation. Let's face it- employers like to hire people who know their company well!

Amazon Prime is a membership, about $100 per year, where members receive perks such as free two-day delivery, music streaming, and more. Amazon Prime has over 100 million members and counting.

Briefly discuss the perks that you know and understand.
30 Amazon Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Name 2 benefits of having an Amazon Prime account. Do you have a Prime account?
  2. What questions do you have for me?
  3. What qualities do you feel make a leader successful?
  4. Can you talk to me about your GPA during undergraduate/graduate school?
  5. Tell me about a time that you have helped a co-worker accomplish an important goal.
  6. How would you rate your performance in this interview so far?
  7. What was one question you didn't want me to ask today?
  8. Amazon has 14 leadership principles. Name me 3 of them and how you embody those.
  9. What is Amazon's company mission, and what does it mean to you?
  10. Have you ever had to contact Amazon customer support? If so, describe your experience.
  11. Amazon has over 300 million active customers. How do you think we can attract an even larger customer base?
  12. Amazon believes in a diverse perspective. When have you worked with a diverse group of people?
  13. Do you know anyone who works for Amazon?
  14. Amazon is a company of pioneers. In which ways are you a pioneer?
  15. Amazon is known for exceptional customer service. What does excellent customer service mean to you?
  16. What would you consider your technical specialty?
  17. What is the last thing you purchased on Amazon?
  18. We want to hire people at Amazon who have the desire to lead others. How many people did you supervise at your last position?
  19. Have you ever broken a confidentiality agreement?
  20. At Amazon, we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
  21. We encourage innovation at Amazon. What does innovation mean to you?
  22. Culture fit is important to us at Amazon. How would you describe your personality?
  23. Working at Amazon, you will experience changes on a regular basis. When have you had to change a major component of your project due to new information being presented?
  24. Tell me about your greatest work related accomplishment.
  25. We consider research to be the backbone of what we do at Amazon. Do you think it's important to conduct research before beginning a project or would you rather jump right in?
  26. At Amazon, we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement, if hired?
  27. Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.
  28. In your opinion, what has been the biggest advancement in video streaming technology this past year?
  29. This role with Amazon is highly technical. What is your understanding of this position and the responsibilities that come with it?
  30. We seek to hire highly ambitious people. Where would you like your career with Amazon to take you?
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15 Amazon Answer Examples with User Answers
1.
Name 2 benefits of having an Amazon Prime account. Do you have a Prime account?
The interviewer is asking this question to see just how familiar you are with the offerings at Amazon. Your response will show the interviewer how engaged you are in the process, and how deep of a dive you have taken regarding research and preparation. Let's face it- employers like to hire people who know their company well!

Amazon Prime is a membership, about $100 per year, where members receive perks such as free two-day delivery, music streaming, and more. Amazon Prime has over 100 million members and counting.

Briefly discuss the perks that you know and understand.

Rachelle's Answer #1
"I have been an Amazon Prime member for the past four months. I order a lot from Amazon, and the free shipping feature will save me a lot of money this year. I also listen to music a lot at home, so the music streaming service is fantastic, too."
Rachelle's Answer #2
"Amazon Prime Video and also the Prime Reading feature are the two benefits that sold me on my membership last year. The fact that I can borrow books from the Prime Reading catalog and read them on my e-reader is so amazing. I am aware that there are dozens of benefits to a Prime membership; however, those two are the ones I use most."
Anonymous Answer
"I have been an Amazon Prime member for the past nine months. I order a lot from Amazon, from small daily stuff to new devices. The free next day shipping feature in the UK has saved me a lot of money and mostly time during these months. I have also used the Prime Wardrobe a couple of times. I'm a regular shopper, and I like the fact that I can try on any new item for my wardrobe at the convenience of my home and pay later only the items I will keep."
Rachelle's Answer
You certainly do have experience with Amazon Prime! Great answer. It's very helpful and genuine.
Was this answer helpful? Yes (2) or No (0)
2.
What questions do you have for me?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?

Rachelle's Answer #1
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this executive assistant role?"
Rachelle's Answer #2
"I appreciate you opening the floor for questions. I am wondering what your timeline is for a decision on this opening? Also, what was the biggest struggle the last developer encountered in this role?"
Anonymous Answer
"- You've been at this company for a while. What keeps you motivated? - How do you deliver negative feedback?"
Rachelle's Answer
These are very insightful questions! Great work.
Was this answer helpful? Yes or No
3.
What qualities do you feel make a leader successful?
A great leader is someone to who people want to emulate. An inspirational leader will have exceptional interpersonal, and relationship building skills. Talk to the interviewer about some of the qualities that you admire, and value, in a leader.

If you are applying for a management position, discuss the best management qualities that you hold. It's a great idea to draw some ideas from the company's job description as that document will have many useful keywords you can bring into the conversation.

Some great management qualities are:

- Accountable
- Invested in Culture
- Positive Mindset
- Perceptive
- Approachable
- Empathetic
- Honest
- Patient
- Decisive

Rachelle's Answer #1
"I believe the best type of person to work for, leads by example at all times. They are approachable, hardworking, and fair. Also, they don't just talk the talk without walking the walk. It is irksome when a leader says that we need to put in the long hours but leaves earlier than everyone else, for instance."
Rachelle's Answer #2
"In my experience, a leader is only as successful as their investment in their people is strong. A good leader must care for their employees, and make sure they are growing to meet expectations. A successful leader will communicate expectations, hold people accountable for achievable goals and be the shining light that gets everyone fired up to do their best at all times. That means not taking favorites, and leading by example at all times."
4.
Can you talk to me about your GPA during undergraduate/graduate school?
The interviewer would like further details on your more significant successes as a post-secondary student. Are you satisfied with your GPA or would you change it if you could? Talk to the interviewer about your post-secondary experience. You can keep your answer brief and to the point.

If you were satisfied with your post-secondary experience: 'I graduated top of my class and am very proud of my accomplishments during University. The experience taught me to study hard and set goals for myself.'

If you were not satisfied with your post-secondary experience: "I feel that my GPA could have been higher; however, I was working full time while attending classes. All in all, I did learn a lot about discipline and commitment."
Rachelle's Answer #1
"I feel that my GPA could have been higher; however, I was working full time while attending classes. All in all, I did learn a lot about discipline and commitment."
Rachelle's Answer #2
"I had a 3.8 GPA but did strive for a 4.0. I understand where I feel short, but I was able to achieve a spot on the football team, and earned two scholarships as well."
Anonymous Answer
"I had a 7.46 out of 10 for my bachelor's degree. Although I did strive for a higher grade, I'm satisfied overall because the cause was very demanding, and this grade is far more than the average. I also learned practical experience due to my internship. For my master, I'm also expecting a very good grade. I learned a lot of new things and push my self to put more effort into each coursework."
Rachelle's Answer
Great! You did a very good job defending your grade, and sound very confident. If you have information on what the average was, it would be great to include that information. I have provided a slight revision, below.
"I had a 7.46 out of 10 for my bachelor's degree. Although I did strive for a higher grade, I'm satisfied overall because the cause was very demanding, and this grade is far more than the 6.57 average. I also learned practical experience during my internship at Company ABC. For my Masters', I'm also expecting an excellent grade. I learned a lot of new skills and pushed myself to put more effort into each coursework."
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5.
Tell me about a time that you have helped a co-worker accomplish an important goal.
It is imperative to be goal-oriented and determined but even more critical is to support your coworkers in their professional endeavors openly. This support is how teams succeed! What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

Rachelle's Answer #1
"I enjoy seeing my coworkers succeed and will help them whenever possible. One way that I support my coworkers is to help them keep organized by making suggestions on new tools that I have discovered. I had one coworker with a brand new smartphone, and she wasn't sure all the ways it could be utilized to make her day better. I spent my lunch hour helping her set it up. She was golden, after that!"
Rachelle's Answer #2
"When a new hire starts, I have become the de-facto go-to for shadowing. I always make sure to introduce myself to new-hires immediately. I schedule time for them to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change maker in the organization."
Anonymous Answer
"In my previous job, I had some projects on my own. When a new colleague joined our team, she took on some of my projects because I was assigned to new tasks. Even though she had more experience in years than me, I knew the projects inside and out., so I offered my help. The plan was to train her for two weeks, but we did it in only one! I eventually learned new things from her too. I'm happy that we helped each other to accomplish our goals."
Rachelle's Answer
This example shows the interviewer that you are a team player, coach-able, and also able to coach others. Good work!
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6.
How would you rate your performance in this interview so far?
The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

If you feel that your performance in the interview is going well: 'I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?'

If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #1
"I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #2
"I would rate my performance as an 8/10. I am happy how I answered most of the questions; however, I feel that I stumbled a bit when you asked me about my expertise with Java and Python. Could I further clarify for you?"
7.
What was one question you didn't want me to ask today?
This question can stand in for the common 'What is your greatest weakness' question. The interviewer is expecting you to be unprepared because it's an uncommon way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the interviewer information about you but also a good sense of if you can think on your feet and answer a tough question. Use this as an opportunity to show how weakness can be a strength, or explain something they have not yet asked, but may be an objection to you getting the job. It is then up to you to overcome the opposition.

Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

Rachelle's Answer #1
"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was ready to leave my current organization and decided that, to be the superstar I want to be at Amazon, I needed a bit more time and experience. I know that in these past three years I have learned everything I could need to know to shine here and I can't wait to put those last three years of learning and growth into action."
Rachelle's Answer #2
"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking the full course load and working full time, then eventually I also switched my major, which added a semester. At that time, I hunkered down and upped the course load while working full time. So, while it may have taken me longer, I learned a lot both in and outside of the classroom, including time management and upping productivity. I know these are important skills that I bring with me to any position, and look forward to leveraging them here at Amazon."
Anonymous Answer
"I suppose I did not want you to ask me a question of how I applied my SQL skills in a work environment. I was working with SQL 3 years ago in my bachelor's degree, and right now, I'm taking some online courses to recap my knowledge and exercise. I didn't have the chance to express my coding skills during my work experience, but I'm keen on showing my knowledge in this position."
Rachelle's Answer
Great response! The most important aspect of this question is that you show how you are taking action to improve on any area where you feel you fall short.
Was this answer helpful? Yes or No
8.
Amazon has 14 leadership principles. Name me 3 of them and how you embody those.
Amazon's leadership principles are the pillars on which Amazon stands. They visit these principles when they approach problems and tackle new ideas.

The principles briefly are:

1. Customer Obsession - Leaders start with the customers
2. Ownership - Leaders are owners
3. Invent & Simplify - Leaders expect innovation
4. Are Right, A Lot - Leaders are right, a lot
5. Learn & Be Curious - Leaders never stop learning
6. Hire & Develop the Best - Leaders raise the bar
7. Insist on the Highest Standards - Leaders have relentless standards
8. Think Big - Leaders create bold direction
9. Bias for Action - Leaders know that speed matters
10. Frugality - Leaders accomplish more with less
11. Earn Trust - Leaders treat others respectfully
12. Deep Dive - Leaders stay connected to the details
13. Have Backbone - Leaders respectfully challenge decisions
14. Deliver Results - Leaders deliver, despite setbacks

Rachelle's Answer #1
"I have read through Amazon's leadership principles, and the ones that resonated with me most were earning trust, having a backbone, and delivering results. I wholeheartedly agree that a good leader will treat others respectfully, despite a difference of opinion. I am sure to see setbacks as challenges versus roadblocks. Lastly, I am unafraid to challenge a decision, respectfully, if I feel passionate about it."
Rachelle's Answer #2
"I was pleased to see that Amazon has such solid leadership principles, and so well laid out. Three that stood out to me the most were customer obsession, ownership, and frugality. As a former business owner, I understand the importance of working with tight resources, even if they are not. This practice can encourage a lot of creativity. Customers are everything, so being obsessed with earning their trust will always work out in your favor. Lastly, I agree that a leader should act as an owner, in every single way. Long-term thinking is important, as is jumping in wherever needed rather than acting as though it's not your job. Leaders are never above a task."
9.
What is Amazon's company mission, and what does it mean to you?
Amazon obsesses over their customers, and since their start in 1994, their mission has been, 'to be Earth's most customer-centric company.' Now, that is a lofty mission statement! And, they did it.

Amazon has won a multitude of customer service awards including:

- #1 in customer satisfaction for 9 consecutive years (ForeSee Experience Index: US Retail Edition)
- #1 on the American Customer Satisfaction Index for 2010 through 2017
- #1 on the Harris poll 2016, 2017, 2018
- #1 UK Customer Satisfaction Index 2018
- LinkedIn's Top Companies: #1 in the 2018 Top Company US Edition

These are to name a few! Now that you fully understand the impeccable customer service reputation that Amazon seeks to uphold, how will you be a positive addition? Discuss what this mission means to you and show that you will be an active participant, should you be the chosen candidate.

Rachelle's Answer #1
"Amazon's mission is to be Earth's most customer-centric company. To me, this means always being a few steps ahead of your customers, delivering more than they expect, and doing so out of pure joy and will rather than a 'have-to' mentality. This customer-centric mentality also means creating an online experience that they respond to, and one that makes their lives easier every time they visit."
Rachelle's Answer #2
"To be Earth's most customer-centric company is the mission of Amazon. To me, being customer-centric means that every decision I make here needs to be based on the customer first. I need to think a few steps ahead of their anticipated needs, and deliver answers before they even know what the question is!"
Anonymous Answer
"Amazon's mission is to be Earth's most customer-centric company. To me, being customer-centric means that every decision I make needs to be based on the customer first. From small decisions, like how to prioritize my daily tasks to big decisions, like strategic moves or new innovative ideas. I want to think a few steps ahead of their anticipated needs and help them to make the best decisions that would improve their lives or make them more fun!"
Rachelle's Answer
Excellent response! You truly understand the mission of Amazon, and showcase exactly how you will uphold their mission, should you be the successful candidate.
Was this answer helpful? Yes or No
10.
Have you ever had to contact Amazon customer support? If so, describe your experience.
Amazon is known for their fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have a great customer service experience with Amazon, you can be honest but be sure to end on a positive note.

Rachelle's Answer #1
"I have heard and experienced many excellent things about Amazon customer service. Overall, the wait time is usually short and the agents, knowledgeable and energetic."
Rachelle's Answer #2
"Thankfully, my Amazon deliveries have always been early, with my expectations more than met. I like that you have various support methods and I hear that the wait time is quite short."
11.
Amazon has over 300 million active customers. How do you think we can attract an even larger customer base?
Amazon realizes that they have the majority of the market when it comes to online shopping and many other services. Despite all of this, the interviewer is interested in seeing if you have any unique ideas for gaining an even larger client base. Tap into your creative thinking and suggest how you think Amazon could grow larger.

Rachelle's Answer #1
"I recently read that of Amazon's 300 million active customers, and about 100 million of those are Amazon Prime members. I think the fastest, most effective way to gain a larger customer base is to create a fun marketing plan that encourages people to subscribe to Prime, and then somehow connect it to a reward when they refer a friend who has never subscribed. Often the 'send a coupon to a friend' method is quite useful for gaining new leads and subscribers."
Rachelle's Answer #2
"The cost of shipping is a common objection for those who are opposed to shopping online. I think that offering free shipping to customers is a great way to entice people to try Amazon for the first time. I know that Amazon has done this in the past, but I imagine it's effect and worth often doing. Also, gifting Amazon Prime memberships for a short time could be highly effective."
12.
Amazon believes in a diverse perspective. When have you worked with a diverse group of people?
Amazon has a clear statement, available online, related to diversity and inclusion. They say, 'We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.' Discuss with the interviewer how you plan to contribute to their diverse workplace culture and assure them that you can handle an environment that offers diversity.

Rachelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Rachelle's Answer #2
"I have worked in a diverse environment my entire marketing career. A successful company should embrace diversity of all kinds. It's what spurs creative and innovative ideas!"
13.
Do you know anyone who works for Amazon?
Did you know, according to Forbes, that people with a friend at work are 7x more likely to engage in their work fully? The interviewer would like to see if a friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard about the role, and if you have any connections from within. You can keep your answer brief and to the point.

Rachelle's Answer #1
"I do not personally know anyone who works for Amazon; however, I am connected with a couple of your employees on LinkedIn due to common group interests. I look forward to getting to know your team!"
Rachelle's Answer #2
"My former manager now works for Amazon, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any referral paperwork if you wish."
14.
Amazon is a company of pioneers. In which ways are you a pioneer?
Amazon uses the word 'pioneer' when talking about their dedicated employees.

They believe that a pioneer will:

- Make history
- Build the future
- Embrace innovation

You can read a multitude of employee stories on the Amazon careers website, and learn more about the ways current employees have embraced the pioneer mentality. Show the interviewer how you can do the same!

Rachelle's Answer #1
"I plan to be a pioneer with Amazon by committing to a long-term career, taking advantage of professional development opportunities that come my way, and embracing the change that comes with working for one of the worlds' most innovative organizations."
Rachelle's Answer #2
"I read some of the pioneer stories on Amazon and am prepared to participate as a pioneer by developing myself and those around me, embracing the ideas of others, coming up with my great ideas of my own, and fully committing myself to a career path filled with growth and opportunity."
15.
Amazon is known for exceptional customer service. What does excellent customer service mean to you?
Amazon has won awards for their top customer service. Jeff Bezos, the founder of Amazon, has said, 'It's our job every day to make every important aspect of the customer experience a little bit better.'

Amazon knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the Amazon website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Rachelle's Answer #1
"I know that Amazon aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that Amazon tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Rachelle's Answer #2
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."
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