"Although I have never really held an official leadership position, I pride myself on being a clutch player. As I see it, it is my goal to deliver an outstanding customer experience while making my leaders' jobs easier. So I am constantly anticipating need. Too often I find myself in positions where my leaders, knowing they can count on me, delegate the chief responsibilities to me, and that frequently involves directing or leading others."

Here are but a few statements Virgin Atlantic has posted about the qualities of the leaders in their company: "If you have the attributes needed to be a thought leader, role model, strategic thinking or mentor within our business, and can also effortlessly lead your own team, there's every chance you're the right fit for us. Being a leader at Virgin Atlantic means being able to lead and motivate your teams to be at their best as our people sit at the heart of our airline. In order to support our future growth paths, and our aspiration to be 'the most loved travel company', it is vital that we recruit leaders with the vision, skills and creativity to push us forward. Leadership isn't always easy, but it is tremendously rewarding. Especially in a company such as Virgin Atlantic that believes our people are central to our success, and makes us, quite literally, who we are. We look for leaders who thrive on the success of others and actively look for opportunities to help others succeed."