Virgin Atlantic Mock Interview
Master 35 Virgin Atlantic interview questions covering customer service excellence, brand values, and aviation industry knowledge.
Question 7 of 35
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Why the Interviewer Asks This Question
Entry Level
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question offers you an opportunity to elaborate on your philosophy and unique style of customer service. Showcase what you'd offer Virgin Atlantic, regardless of whether you've had customer service outside this industry. As they claim on their website, they aim to build and maintain "a great team of support staff to make sure that we continuously innovate in the way we deliver service to our passengers." Discuss with the interviewer your experience, highlighting your customer service skills, and the service level you'd deliver.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public, and collaborating with a team."
Interview Coach
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0 - Character Count
Anonymous Answer
I have worked in customer service since I was 16. Roles with great demands all of them. That includes counseling mental health, McDonald's, and my 6 years as an _______ commissioned officer where I worked with cadets in youth work. They say if you want something done ask the busiest man in town. I say as that man if you want something done do it right. I may have moved around but my dedication to customers has been unquestionable.
Jaymie's Feedback
This is all relevant experience to share with the interviewer.
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