Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

This question offers you an opportunity to elaborate on your philosophy and unique style of customer service. Showcase what you'd offer Virgin Atlantic, regardless of whether you've had customer service outside this industry. As they claim on their website, they aim to build and maintain "a great team of support staff to make sure that we continuously innovate in the way we deliver service to our passengers." Discuss with the interviewer your experience, highlighting your customer service skills, and the service level you'd deliver.