Kaiser Permanente HireVue Interview Questions & Answers

Below is a list of our Kaiser Permanente interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

1. Adaptability Questions
2. Ask The Interviewer Questions
3. Behavioral Questions
4. Career Goals Questions
5. Communication Questions
6. Compatibility Questions
7. Competency Questions
8. Conflict Questions
9. Creative Thinking Questions
10. Critical Thinking Questions
11. Customer Service Questions
12. Diligence Questions
13. Direct Questions
14. Discovery Questions
15. Leadership Questions
16. Situational Questions
17. Stress Questions
18. Tough Questions

Adaptability

1. Do you prefer working alone or on a team?

Why the Interviewer Asks This Question

Interviewers often ask whether you prefer working alone or on a team because it can give them insight into your personality and work style. It's important to answer this question honestly and explain why you prefer one or the other, as both have advantages and disadvantages depending on the job and situation. If you prefer working alone, it may indicate that you are more independent and self-motivated, while a preference for working on a team may suggest that you are collaborative and enjoy bouncing ideas off others. However, you want to assure the interviewer that you can work equally as well in either situation.

Written by Krista Wenz on May 5th, 2023

Answer Example

"I believe that both working alone and on a team have advantages and disadvantages. When working alone, I have complete control over my work and can work at my own pace without any external distractions. On the other hand, working on a team allows me to bounce ideas off others, learn from my colleagues, and divide tasks to ensure everything gets done efficiently. Ultimately, it depends on the task and the project's goals. If the project requires creativity and innovation, I prefer teamwork to leverage everyone's strengths and ideas. However, if the project requires a lot of focus and concentration, I prefer working alone in a quiet environment."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I do not mind either. I work well alone and as a team. In this field, you have to do a little bit of both. I love helping my colleagues out and I also know when to ask for help."

Jaymie's Feedback

Excellent! It's a well-balanced answer that shows the interviewer you can work well independently or as part of a team.

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Anonymous Answer

"As a physician, treatment decisions about my patients are ultimately up to me. But, I prefer to work as a member of a team in a collaborative and collegial environment. None of us have all the answers, and it is extremely helpful to be able to ask a colleague their opinion or experience with a complex matter."

Jaymie's Feedback

This is a well-balanced response that highlights your ability to be successful in both environments.

Ask The Interviewer

2. Do you have any questions for me?

Why the Interviewer Asks This Question

It's common for interviewers to ask if you have any questions for them toward the end of the interview. This is an opportunity to gather more information about the role or the company. It also shows the interviewer that you are interested and engaged in the position. It's a good idea to prepare a few questions beforehand so that you are ready when this question arises. Some examples include asking about the company culture, challenges the team is facing, what leadership style Kaiser Permanente encourages, or opportunities for professional growth.

Remember, asking thoughtful questions shows your interest in the company and helps you better understand what the job entails and what you can expect if hired.

Written by Krista Wenz on May 5th, 2023

Answer Example

"Yes, I do have a few questions; thank you for asking. First, what are some challenges the team is currently facing? Second, how does Kaiser Permanente encourage collaboration between teams? And finally, how would you describe the company culture?"

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, If I am successful and get hired for this position what would your advice for me be to better prepare me for working for this company and being successful here?"

Jaymie's Feedback

This is an excellent question to ask. Interviewers don't want to answer questions you could have easily found answers to online. Yours shows a genuine interest in what they feel it takes to be successful at Kaiser Permanente.

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Anonymous Answer

"Why is this position open?
Are physicians expected to perform administrative duties in addition to clinical duties?
It is my understanding that there may be partnership roles for some physicians. Would you please explain this process?
Is there a formal review process for physicians? Is there a process for physicians to provide feedback about the company and staff?
How are the various departments structured?
What has been your experience working at Kaiser Permanente? What do you like, and is there anything you would change?
How would you describe the culture here, and does it align with the company's stated goals? How does the company work to attain its stated goals?"

Jaymie's Feedback

These are all fantastic questions! Depending on the length of your interview, you may only get time to ask a couple of questions, so be sure you prioritize them in case your time is limited.

Behavioral

3. How would you respond if a coworker asked you to do something unethical?

Why the Interviewer Asks This Question

The interviewer asks what you would do if a coworker asked you to do something unethical because they want to assess your moral compass and decision-making skills in difficult situations. It is important to remain ethical and professional in the workplace and not compromise your values to please others. If faced with this situation, it is best to politely decline and report the incident to a supervisor or Kaiser Permanente HR representative. Assure the interviewer that you always prioritize your integrity and reputation in the workplace.

Written by Krista Wenz on May 5th, 2023

Answer Example

"If a colleague were to ask me to do something unethical, I would respectfully decline and emphasize that such actions contradict my personal and professional principles. It is vital to uphold ethical standards and maintain a high level of integrity in the workplace, and I will not compromise on this issue under any circumstances. I will encourage my coworker to rethink their request and suggest alternative solutions that align with our organization's values. I would also document the incident and report it to my immediate supervisor so they are aware of the situation."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would respectfully answer that it does not align with my ethical or moral behavior to do something like that."

Jaymie's Feedback

Integrity is a core value of Kaiser Permanente, so be sure to weave that into your answer. Also, reassure the interviewer that you would report the behavior, especially if there is a company policy around the issue (I.E., theft, patient abuse, falsifying documents, exposing patient information, etc.).

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Anonymous Answer

"I would politely decline the coworker's request, and explain I cannot go along with this because I am a person of high integrity and have high moral values. I would try to dissuade the coworker from the activity. I would then discuss the matter with a supervisor."

Jaymie's Feedback

Good strategy! It's helpful to reiterate patient rights and safety are of top priority, and you would follow the organization's policy for reporting.

Career Goals

4. What are your short- and long-term goals?

Why the Interviewer Asks This Question

Interviewers often ask about your short- and long-term goals to better understand your ambitions and motivations. Your response can give them insight into how you plan to grow and develop professionally and whether your goals align with Kaiser's mission and culture. It also shows your commitment and dedication towards achieving your goals, which can be an important factor in their decision-making process. Overall, it is a way for the interviewer to assess your potential and suitability for the role and if you will be a long-term employee if hired.

Written by Krista Wenz on May 5th, 2023

Answer Example

"As a Kaiser Permanente radiologist, I have both short- and long-term goals. In the short term, I aim to enhance my skills and knowledge in the field, becoming more proficient in interpreting complex images and delivering accurate diagnoses. Additionally, I want to cultivate strong relationships with patients and colleagues, communicating clearly and empathetically to ensure optimal outcomes.

Looking ahead, I aspire to become a top expert in my specialty at Kaiser Permanente, contributing to research and innovation. My ultimate goal is to obtain my PhD in radiology and be recognized as a trusted and respected leader in the radiology community, known for my expertise, integrity, and unwavering commitment to excellence."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My short-term goal is to finish my BSN, which I am currently enrolled in with GCU. My long-term goal is that once I am hired to work for Kaiser I can transfer to the ICU unit get my training there and then hopefully apply for a manager or teaching position within this hospital."

Jaymie's Feedback

For your short-term goal, you could also provide your tentative graduation date so they know how much longer you have in the program. Interviewers want to hear that you're invested in the organization and your growth within, and you did an excellent job sharing your plans to move up within the organization long term. Great work!

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Anonymous Answer

"My short-term goals are to continue to provide optimum, compassionate patient care in a collaborative team environment. I seek to strengthen my relationships with my clinical team and colleagues to better serve patients.
Long term, I strive to be recognized as a thought leader in my field to further enhance patient care at Kaiser Permanente."

Jaymie's Feedback

Excellent! Your response aligns well with all of Kaiser Permanente's core values and places a strong emphasis on the advancement of patient care.

Communication

5. This concludes our interview. Do you have anything you would like to add?

Why the Interviewer Asks This Question

Interviewers often ask if you would like to add anything because they want to allow you to share any additional information that you may not have had the chance to mention earlier in the interview. If you feel like there's something important you haven't mentioned yet, it's always better to bring it up rather than regret it later. A great way to do this is to say something like, 'Thank you for asking. Yes, I wanted to add...' and then share your thoughts. This is your opportunity to ensure that you have fully expressed yourself and highlighted your relevant skills and experience.

Written by Krista Wenz on May 5th, 2023

Answer Example

"Thank you for asking. Yes, I would like to add that I appreciate your time in this interview. Also, I feel that I would be an excellent fit for the company culture and that my expertise and accomplishments can add value to the organization. Is there anything I can clarify after speaking with me today?"

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, thank you for taking the time to interview me. I would like to know what the next step is, would I be notified?"

Jaymie's Feedback

Expressing gratitude for the interviewer's time and the opportunity to be considered for a position with the company is excellent! It's also a good idea to ask what the next steps are and when you can expect to hear something. Good job!

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Anonymous Answer

"Yes. Thank you for taking time out of your schedule to meet and interview me, and thank you for answering my questions. I greatly appreciate this. My experience, expertise, and commitment to compassionate patient care make me an excellent fit for the group, and I appreciate this opportunity. Thank you."

Jaymie's Feedback

It's a great way to round out the interview by thanking the interview team for their time and reiterating your compatibility. Good job!

Communication

6. How would you describe your communication skills?

Why the Interviewer Asks This Question

The interviewer asks you to describe your communication skills because effective communication is crucial to any job. Communication skills are essential in building relationships, collaborating with team members, and achieving goals. It is necessary to articulate oneself clearly, listen actively, and convey ideas and information in a way that is easily understood by others. You will also be responsible for written communications when writing reports and communicating by email. By asking you to describe your communication skills, the interviewer is trying to assess your ability to communicate effectively in a professional setting.

Written by Krista Wenz on May 5th, 2023

Answer Example

"Regarding my professional communication skills, I would say that they are highly articulate and effective. I always strive to convey my ideas clearly and concisely, and I have a strong ability to connect with my audience. My tone is consistently professional yet approachable, which enables me to work well with others. I also have excellent written communication skills and always provide error-free reports and internal mail. In my opinion, my communication skills are a real asset to any professional setting."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I feel I have great communication skills. Before this field, I was a business owner in the property and casualty field, and understand that communication is the key to understanding anything."

Jaymie's Feedback

Great start! Can you elaborate on a few critical communication skills like active listening, compassion, tone, and professionalism (a core value of Kaiser Permanente)? Doing so will showcase your skills and hit on keywords for which the interviewer is likely listening for in your response.

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Anonymous Answer

"My communication skills are effective and help to build rapport with patients and team members. I listen intently to understand others' points of view and ask questions to clarify any questions. I always strive to explain my points as clearly as possible, and I ask others if they have any questions about what I've said."

Jaymie's Feedback

These are all skills the interviewer will find valuable! Consider also mentioning other desirable communication soft skills like reading body language and nonverbal cues, appropriate tone, and speaking confidently. Also, don't forget to mention written and oral communication, as both are critical in the role.

Compatibility

7. How would your previous manager describe you?

Why the Interviewer Asks This Question

The interviewer may ask how your previous manager would describe you to better understand your work habits, strengths, and weaknesses. This can help them determine if you would be a good fit for the position and if your work style aligns with Kaiser's culture. It's important to be honest and provide specific examples of how your previous manager might describe you, whether as a team player, a problem solver, or a detail-oriented person. Overall, it's an opportunity to showcase your strengths and demonstrate your ability to work well with others.

Written by Krista Wenz on May 5th, 2023

Answer Example

"My previous manager would describe me as a dependable, hardworking employee who consistently delivered high-quality results. I was always willing to go above and beyond what was expected of me and had a strong attention to detail. Additionally, I was a team player who was always willing to lend a helping hand to my colleagues. As mentioned in my letter of recommendation from my previous manager, they said that I was a valuable asset to the team and would recommend me for any position."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I believe my manager would describe me as a very honest person, motivated, reliable, and a positive individual."

Jaymie's Feedback

If you have received formal performance reviews, share some of the specific feedback and examples to help support your response and make it even more impactful.

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Anonymous Answer

"My previous manager would describe me as a dedicated, experienced, and affable team member with a very strong work ethic who cares deeply about providing compassionate and optimum care to patients. They would say I was an invaluable member of the team, and would highly recommend me."

Jaymie's Feedback

Good job! If you had a recent performance review and can cite specific feedback you received, that will also be impactful! Otherwise, tying in skills and abilities to the job description is ideal.

Competency

8. Tell me about your experience and background that qualifies you to work in this position.

Why the Interviewer Asks This Question

The interviewer asks about your background and experience because they want to gain a better understanding of your qualifications and how they align with the requirements of the position. By asking about your past experiences, the interviewer can assess your ability to handle specific tasks and situations. Additionally, your background can provide insight into your work ethic, communication skills, and overall attitude towards work. Overall, an interviewer's goal in asking about your knowledge and experience is to determine if you are the right fit for the job and if you have the potential to contribute to the company's success.

Written by Krista Wenz on May 5th, 2023

Answer Example

"With my extensive background in billing and experience in various healthcare settings, I believe that I am well-suited to work at Kaiser Permanente. My knowledge of medical coding, insurance claims, and billing procedures will allow me to integrate seamlessly into the billing department and contribute to the team's success. Additionally, my attention to detail and ability to effectively communicate with patients and insurance companies will ensure that all billing processes are completed accurately and efficiently. I am confident that my skills and experience make me a valuable asset to the Kaiser Permanente team."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I work in a highly stressful environment right now. Which I do very well in. I do not allow stress to get to me, I pay close attention to detail, I am organized and prioritize my day well to allow me to be the nurse my patients need and I believe I would be a great asset to your family."

Jaymie's Feedback

You're off to a great start! Do you have formal education or healthcare experience that will be helpful to share?

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Anonymous Answer

"I am board-certified and have over 21 years of experience in my specialty. I stay current in my specialty by reading pertinent medical journals, completing CME requirements, maintaining board certification, and attending medical conferences. This helps me to provide optimum care to patients, and I have consistently had excellent treatment outcomes. I have always worked in a collaborative and collegial team environment to provide compassionate care to patients."

Jaymie's Feedback

This is an excellent high-level overview of your experience and background. It's an appropriate length that allows the interviewer to ask follow-up questions if they have questions or would like you to elaborate on a particular area of your qualifications and experience. Nice work!

Conflict

9. Tell me about a time you encountered conflict in the workplace. How did you handle it?

Why the Interviewer Asks This Question

The interviewer will ask about conflict in the workplace to gain insight into your ability to handle challenging situations and work effectively with others. Conflict is inevitable in any workplace, and the interviewer wants to know how you would handle it if it were to arise. They may also be looking for candidates who are skilled at resolving conflicts in a professional and positive manner, as this is a valuable skill in any work environment. By asking about conflict, the interviewer can gauge your communication and problem-solving abilities and your ability to remain calm and composed under pressure.

Written by Krista Wenz on May 5th, 2023

Answer Example

"Well, there was a time when I disagreed with a coworker about the direction of a project we were working on. We had very different ideas about how to approach it, and it seemed like we were at an impasse. I scheduled a meeting with our supervisor to discuss the issue and get their perspective.

During the meeting, we both voiced our concerns and explained our ideas for the project. Our supervisor listened attentively and ultimately helped us come to a compromise that incorporated our ideas. We were able to move forward with the project and complete it successfully.

Looking back, I think the key to handling the conflict was maintaining a calm and professional demeanor throughout the process. By focusing on finding a solution and working collaboratively with my coworker and supervisor, we were able to resolve the issue and move forward as a team."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I first started in practice, one of the older physicians was insulting to the other physicians. I gave her the benefit of the doubt, as everyone has problems that we don't always know about. I maintained an upbeat and cheerful attitude in the office, especially when around her. Her negative behavior gradually decreased, and she eventually talked to me about some of her personal issues."

Jaymie's Feedback

It's compassionate and kind to give others the benefit of the doubt when you find them challenging to work with. It sounds like you went out of your way to be positive and cheerful, hoping it would change her behavior. Share with the interviewer what you would have done if her behavior did not improve. Would you have approached her privately and shared how her behavior impacted you and others on the team? Walking them through that scenario will further highlight your communication, interpersonal, and conflict-resolution skills.

Creative Thinking

10. What could Kaiser do to improve its level of care?

Why the Interviewer Asks This Question

The interviewer will ask you how Kaiser could improve its level of care because they want to gauge your understanding of the organization's current state and your ability to think critically about potential solutions. Additionally, healthcare companies constantly strive to improve the quality of care they provide, and input from employees at all levels can be valuable in identifying areas for improvement. By asking this question, the interviewer can get a sense of whether you are engaged and committed to the healthcare industry and have the potential to contribute to Kaiser's ongoing efforts to enhance patient care.

Written by Krista Wenz on May 5th, 2023

Answer Example

"While Kaiser is already known for providing excellent care, in my opinion, Kaiser could improve patient care by providing more personalized and attentive care to each patient. This could involve assigning a dedicated healthcare provider to each patient, who could take the time to understand their unique medical history, needs, and concerns. Additionally, Kaiser could invest in new technologies and tools that enable patients to access their medical records, communicate with their doctors, and receive virtual care from the comfort of their own homes. By making these improvements, Kaiser could ensure that each patient receives the high-quality care and attention they deserve."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am not familiar with it not providing great care, but any patient can use a one-on-one consultation with a healthcare provider to understand more in-depth about the patient's concerns and needs."

Jaymie's Feedback

Good answer. Also, if you read any recurring patient complaints as you researched the company that you feel could be addressed, you could share that or even new technological advancements that you might have read about. Both would show that you have done your homework and research and would add impact.

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Anonymous Answer

"Kaiser Permanente has always had an excellent reputation for providing high-quality care. Despite this pattern of excellence, some patients still complain about waiting weeks to be able to see a provider, or that they felt that certain tests should have been ordered but weren't. Adding float physicians or APPs when providers' schedules are booked out for more than a couple of weeks should help to reduce the time to see a provider. Training providers to communicate effectively to patients what tests are necessary at the current time, and what tests might be considered in the future could help patients understand that some tests aren't necessary at present."

Jaymie's Feedback

You did a great job leading with a compliment to Kaiser Permanente! How did you hear of these patient complaints? Was it through research you conducted online, or have you heard firsthand from people in the community? It will be helpful for the interviewer to know where that came from. You gave a good recommendation that likely won't offend the interviewer since this is a common challenge for many healthcare organizations.

Critical Thinking

11. How do you respond when you do not have enough time to complete a project?

Why the Interviewer Asks This Question

Most organizations want to hire employees who do not make excuses and can complete projects on time, and Kaiser Permanente is no different. While some projects will run past the deadline due to no fault of your own, you want to assure the interviewer that you will prioritize, delegate, and communicate with team members to help keep projects on track. The interviewer asks this question to gain insight into your communication, time management, leadership, and problem-solving skills. If it is inevitable that a project will go past the deadline, describe how you communicate this to managers and shareholders.

Written by Krista Wenz on May 5th, 2023

Answer Example

"When faced with a project that has a tight deadline, I prioritize the most important tasks and focus on completing those first. I would communicate with my team and stakeholders to ensure everyone knows the timeline and the tasks that must be completed. I would also look for ways to streamline the project or delegate tasks to ensure we meet the deadline. It is important to stay organized and focused during these situations and to be willing to adjust priorities if necessary. Ultimately, my goal would be to ensure we deliver a quality project on time, even if it means putting in extra effort or working longer hours. I pride myself on meeting or beating deadlines, so not completing the project on time is out of the question for me."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Luckily this has never happened to me. If I was ever to be in this situation, I would not make excuses for myself. I would analyze where I went wrong, what took my time away from completing my project, what was more important than this project, and how I responded to the person I needed to respond to. I would be honest and not make excuses."

Jaymie's Feedback

Good job! Consider adding an element of communication to your response as well. For example, if you fell behind, you could reach out to your manager to update them or work with a team member who had the capacity to assist you so that all patients were cared for properly.

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Anonymous Answer

"Sometimes there are delays when seeing patients, and we get behind schedule. I work with the team to assess how much time it may take to see each patient, and whether or not each patient may need testing in the office that day. I apologize to each patient for any inconvenience and efficiently see the patients who need testing first so that their tests can be initiated. Then I see the patients who don't need testing while we await the test results from the other patients."

Jaymie's Feedback

This is an excellent example! It shows that you take the initiative to be part of the solution and have a strategy in place to overcome this challenge. Good job!

Critical Thinking

12. Tell me about a time when you had to make a snap decision.

Why the Interviewer Asks This Question

During the interview, the interviewer will inquire about your approach to handling pressure and making quick decisions, assessing your problem-solving skills and ability to think on your feet. It is crucial to answer truthfully and provide a specific workplace example. This will offer a glimpse into your decision-making process and how you handle unexpected situations. Always remain composed and focused when making impromptu decisions, and trust your instincts.

Written by Krista Wenz on May 5th, 2023

Answer Example

"As a pharmacist, I recently had to make a snap decision that could potentially save a patient's life. A customer came in with a prescription for a medication that had a dangerous interaction with another drug they were taking. I had to quickly assess the situation and decide whether to fill the prescription or hold off and contact the prescribing doctor for further guidance.

After reviewing the patient's medical history and consulting with a colleague, I decided to hold off on filling the prescription and contact the doctor. It was a difficult decision to make, as I knew the patient needed the medication, but their safety was my top priority.

In the end, the doctor was able to provide further guidance, and we were able to adjust the patient's medication regimen to ensure their safety. It was a reminder of the importance of being diligent and thorough in our work as pharmacists, even when faced with time-sensitive decisions."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I was in a position where I had to act before the doctor because I wasn't getting a response from the doctor. It wasn't my patient, the patient's nurse was busy giving meds to another one of her patients. But the Dr. was in the patient's room just done inserting an aline when I noticed that the patient had no sp02. I asked the Dr if that was accurate as they were in the room with pt. I got no response, the patient looked blue I yelled out for a rapid to get called jumped in, and started compressions."

Jaymie's Feedback

Great example! You provided context to the situation, and your response conveys your ability to remain calm under pressure and make quick decisions. To complete your answer, share the outcome of the situation.

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Anonymous Answer

"During residency training, a patient had been transferred to our ICU from an outside hospital. I quickly assessed his vital signs, ventilator settings, and medications. He was in critical condition and his blood pressure was very low and dropping. I communicated to the nursing staff to increase his IV fluid intake and add a "pressor" medication to help normalize his blood pressure. This was not effective so we increased the dose of the pressor medication, then added a second pressor before his blood pressure normalized. While this was happening his oxygenation readings were decreasing, so I communicated to the nurses to adjust his ventilator settings. Focusing on the critical aspects of the case, quickly assessing the problem, and calmly communicating with the other team members helped to stabilize the patient."

Jaymie's Feedback

This is a great example! You worked well with other team members and made quick decisions calmly that improved the patient's situation.

Customer Service

13. How do you provide excellent customer service?

Why the Interviewer Asks This Question

When interviewing for Kaiser Permanente, one of the questions that may come up is how you provide excellent customer service. This question is important because Kaiser Permanente is committed to providing exceptional care and service to its patients. They want to ensure their employees share this commitment and have the skills and mindset to deliver the highest level of customer service. Your answer to this question will give the interviewer insight into your approach to customer service and how you handle challenging situations. It's important to be honest and specific in your response, highlighting examples of how you have gone above and beyond for customers in the past. Doing so demonstrates that you have the right attitude and skills to thrive in a customer-focused environment like Kaiser Permanente.

Written by Krista Wenz on May 5th, 2023

Answer Example

"To provide excellent customer service, I actively listen to my customers and address their concerns with empathy and understanding. Responding quickly and effectively to their inquiries is crucial, and going above and beyond to meet their needs whenever possible can make a big difference. It's also important to seek feedback and use it to continuously improve my service, showing a dedication to excellence. Ultimately, treating customers with respect and making them feel valued and appreciated is the most important aspect of providing exceptional customer service. You can be assured I will continue offering excellent customer service if hired for the position."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I always introduce myself to my patients regardless of whether they are sedated and intubated or not. I do the same with family and I shake their hands. I listen to them and their concerns with empathy and understanding."

"I want to work for Kaiser Permanente as I have always been drawn to the organization because of its commitment to providing high-quality healthcare to its patients. As someone passionate about healthcare, I believe that working for Kaiser Permanente would allow me to make a real difference in the lives of others. I appreciate the organization's emphasis on preventative care and its desire to help patients live healthier lives. Additionally, I am impressed by Kaiser Permanente's focus on innovation and technology, as I believe these areas will continue to play an increasingly important role in healthcare in the years to come. Overall, I am excited about the long-term opportunity to work for a company dedicated to improving healthcare outcomes for all."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I believe that reminding my colleagues about their strengths is important in motivating them. I'm very observant so when I observe someone going out of their way, someone advocating for their patient I will be the first to tell them what a great nurse they are and why."

"After careful consideration of my work and personal life, I have realized that my biggest weakness is taking on too many tasks. This habit often leads to increased stress and unsatisfactory outcomes as I struggle to complete everything on time. To address this issue, I am now using a planner to prioritize tasks and set clear objectives. Additionally, I have learned to say no to tasks that are not essential or can be delegated to others. Furthermore, I am improving my time management skills by breaking down larger tasks into smaller, more manageable ones and avoiding distractions. I am fully committed to overcoming my tendency to take on too many tasks and becoming more productive and efficient in all aspects of my life."

Written by Krista Wenz on May 5th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My greatest weakness is that I am not great at talking in front of crowds. I do not like the attention of a big group on me. I am still working on that."

Jaymie's Feedback

This is a common weakness and likely won't be a deal breaker for the position. Can you be more specific about your plan to overcome this area of development? Perhaps you're taking a public speaking class or watching YouTube videos on effective communication skills. Providing details about your plan will show the interviewer that you are dedicated to growing in this area and are self-motivated to succeed.

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