Having a genuine interest in the automobile industry is going to be very important to the interviewer. A keen interest in this industry tells the hiring manager that you will most likely be engaged throughout your tenure.
"I have always had a keen interest in the automobile industry because style and technology are always changing. It's an exciting industry to be in! I am interested in learning more about the technology that you have in your latest SUV models."
"The automobile industry is always changing, and what interests me most about this industry is that almost everyone takes note when a breakthrough is made. Even if you don't consider yourself a vehicle lover, you can't help but take note of new trends and exciting innovations."
Companies want to know they are hiring loyal employees. Make sure that you illustrate in your answer that you would do the right thing and represent the company you are working for.
"Unfortunately, dishonest employees are everywhere, and I certainly would not consider myself a 'whistle-blower' in the workplace. If I found that a co-worker was stealing, or doing anything to harm the company, I would approach them directly to ask what was going on. There is a good chance of the situation being a simple misunderstanding. If it wasn't a misunderstanding and the co-worker was outright defiant with their damaging actions, then I would bring it, professionally, to the appropriate parties."
"Dishonesty is unacceptable, in my opinion. If I were made aware of a co-worker being dishonest or stealing from the company, I would notify my supervisor immediately."
Are you looking for a compensation structure based primarily on salary, commission, or a blend of both? Discuss with the hiring manager how you would prefer to be compensated.
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus based on the company's profits. I would like to be compensated similarly in my next position."
"Could you share with me a bit about your compensation structure? Currently I receive a small monthly guarantee; however, the bulk of my earnings come from commissions."
Being a competitive person is an excellent thing if you are appropriately competitive in the workplace. Assure the interviewer that you have a significant competitive edge, when necessary, but are still able to balance that competition healthily.
"I think that on a scale of 1-10, I would rate myself as a 7 when it comes to being competitive. I love a great competition in the workplace when it comes to sales goals and breaking through last years' numbers. I am not competitive to the point that it would hurt my team or colleagues."
"I consider myself to be more internally competitive. I have high expectations of myself and will strive to do better than the day before."
Share some of the tools you have found helpful to stay on task and organized. If you keep a day planner or an organizer on your phone, explain how they have helped you keep track of assignments and tests. If you like to make to-do lists, this is an excellent example of a tool that can help you stay organized and prioritize.
"I keep an updated Outlook calendar to keep track of work appointments, deadlines, and all of my outside activities. I am good at managing my time so that I complete projects on time and am prepared for customer appointments."
"A few of the tools that I use during the day to stay organized include Google Calendar, Slack, and Freedcamp. These tools help me to stay on top of my schedule, and easily collaborate with my team."
Why are you the right fit for this particular position with Tesla Motors? This is an excellent time to highlight the skills you possess and show the interviewer that you are the best choice for the job.
"I feel that I will be successful in this position because I am passionate about what your organization stands for. I can see your vision and have already drafted some great ideas on how I can help you to get there."
"My organizational skills will be a major asset to you, and I also bring with me a strong track record of increasing sales and client base. These are just a couple of the reasons I feel that I'll be successful in this role with Tesla."
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am competitive by nature so the best way to motivate me on the job would be to give me a contest or challenging goal."
You have likely gained many great skills in your career. Share with the interviewer which skills you value the most. Be sure to include skills that will potentially benefit Tesla Motors, if you are hired.
"In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."
"In my most recent position, the skills that I am most proud of acquiring would include my well-honed leadership skills, my scheduling abilities, and my cold calling skills."
Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took the initiative in the workplace.
"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."
"This year I asked my manager if we could look at some new options for parts vendors. We ended up finding a couple of vendors who were more competitive with their pricing, so we made the switch. I am estimating that the change saves us close to $1000 per week."
Talk to the interviewer about any interest that you have in creativity and how you have implemented that creativity in the workplace.
"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."
"I believe that creativity shows itself in many forms. So, although I am not an artsy, creative type, I do still consider myself creative. I come up with original ideas on a regular basis, and am a solid creative writer."
Employers want to know that you are respectful of your leaders, and while you do not always have to agree with your leader, that you communicate respectfully. Share with the interviewer a time when you have disagreed with your boss or professor, but you did not argue or have a conflict with that person.
"I believe that it's my job as a professional to adapt to all types of people, and respect leadership even when I disagree with decisions they make. My previous employer was very hung up on old-school sales techniques, so I simply had to adapt while putting my twist on the process, to make myself comfortable."
"I have been lucky enough to work with some great people and have not experienced conflict with a boss in the past. If I were to experience conflict in the workplace, I would address the situation right away through conversation. It's never a good idea to let conflict simmer and I'm not afraid to have an uncomfortable conversation to sort a situation out."
Not everyone likes to cold call, but it's still a beneficial way of up-selling and ensuring that you are top of mind when it comes to customer purchases. Assure the interviewer that you understand the importance of follow up sales calls in the automotive industry.
"I have a lot of experience in cold and warm calling. Many of my sales have come from great follow up habits. I will also call previous buyers to up-sell on our maintenance services as well as to ask for referrals. I find that it's a lucrative way to spend any of my downtimes."
"I have called on existing customers; however, I would benefit from additional training when it comes to warm, and cold calling."
Talk to the interviewer about the type of career growth that you would like to see with Tesla. Why do you want a career in the auto industry, and how do you think this position will help you to get there?
"I love sales and would be thrilled to have a lucrative career in sales with Tesla. What excites me most about this opportunity is that there is room for advancement in a team leadership role. I would like to work my way to a sales management position with Tesla."
"I would like to learn as much as possible about this industry and eventually be in charge of a team within the service department."
Many companies will offer training to their top performing employees. If you could take additional training in any related area, what would you choose? Talk to the interviewer about the topics that interest you.
"If I could take training in any area with Tesla I would first like to become a subject matter expert on your particular products and technology."
"I would be thrilled to take additional training on negotiations and closing a sale. I'm happy to hear that you offer continued training for your employees!"
In competitive markets such as the automobile industry, you may sometimes be asked to sign a non-compete or non-disclosure agreement. Be honest and open with the interviewer about any existing restrictions you may have when it comes to working for a competing organization. If you have a non-compete agreement: "I did sign a non-compete with my current company; however, it just asks that I do not purposefully poach any of my clients from the past three years. I am not restricted when it comes to accepting offers of employment from competing dealerships."
"I did sign a non-compete with my current company; however, it just asks that I do not purposefully poach any of my clients from the past three years. I am not restricted when it comes to accepting offers of employment from competing dealerships."
"If you do not have a non-compete agreement: "I am happy to say that I do not have any restrictions to my employment."
The interviewer would like to know that you are capable of handling all purchases, big and small! Talk about your biggest sale and how you were able to close that particular deal.
"My largest sale, to date, was last week! I sold two top of the line models to one customer who paid in cash. It was the best sales day of my career so far."
"The biggest sale that I have made to date was around $40,000. It was fascinating to close that deal, and I can't wait to do it again!"
Assure the interviewer that you are comfortable with strict sales targets. If you have worked in this type of environment before, talk about what you did to ensure that your KPI's were met. Discuss your ability to work under pressure associated with sales expectations.
"In my current position, we have many KPI's and other metrics that are measured and discussed in our weekly sales meetings. I am consistently a top performer in my company. I do thrive on the high expectations because the rewards are so high as well."
"My current position is 100% commission driven, so I fully understand the importance of meeting KPI's. Currently, my targets are very specific, and I exceed them on a regular basis."
Researching the company before your interview is an essential task. After you have conducted your research, why do you want to work for Tesla Motors Inc as opposed to their competitors? Be positive and talk to the interviewer about the great attributes of Tesla that make you want to work specifically for them.
"I want to work for Tesla Motors because you have a reputation of putting your customers first, building a pristine product, and being fair to your employees. Your industry reputation is impressive and I would be proud to work here."
"I have a couple of friends who work for Tesla, and they only have great things to say about working here. I'd be thrilled to join your team."
Numbers and percentages don't lie! This is the best time to brag about yourself and your achievements in your current / most recent position.
"So far this year, I am 113% to target with three more months to go. I have been the top sales performer in our dealership for the past five months. I attribute this to my great follow up habits as well as my strong cold calling skills."
"My supervisor is pleased with my performance so far this year. I fully expect to exceed my targets this quarter."
Talking about salary and compensation expectations can be uncomfortable, but it is an essential conversation between yourself and the hiring manager. Have you recently worked in a commission driven type of role? How are you currently compensated? Be open and communicative when it comes to your needs and compensation desires.
"I have worked on 100% commission in my last two sales positions; however, that is not my preference for the first few months as I become comfortable in a new position. Currently, I am on a compensation guarantee of $4K/month or full commission, whichever is greater. What are you offering in this particular role?"
"I have worked in a 100% commission role for many years. I am comfortable enough with my sales abilities and customer base to take on another commission driven role."
The interviewer will likely already have your resume in front of them which means they are not looking for a dull play-by-play on your work history. They are asking you to bring your resume to life for them! This means talking about your key successes. Take a few minutes to highlight each position briefly. Don't be afraid to brag about yourself a little bit.
"I started my career in the automobile industry in 2009 with Company XYZ. In that role, I was the top employee for nine months running. I was offered a promotion and moved to Chicago where I stayed for four years. After being offered a regional sales manager role with Company ABC. In total, I have six years of automobile industry experience with great results and successes."
"I am a recent graduate from Cambridge University. There, I took many classes in business, sales, and marketing. While attending University, I worked part-time at my uncle's auto dealership. I wasn't in a sales function but did act as a sales support to the existing sales team. I look forward to expanding my knowledge in the automotive industry, and working for Tesla."
All you need to know is one major point that sets Tesla Motors apart from their competitors. Perhaps it's their product pricing, their technology, their overall reputation, or longevity in the industry. Choose one factor that impresses you the most and briefly discuss this with the interviewer.
"I have researched Tesla a great deal and feel that the one thing that sets your product apart from others is the fact that you have the most incredible manufacturer's guarantee on the market. Buyers want security when they make such a large purchase, and Tesla Motors Inc offers just that."
"I believe that what sets your product apart from others is that it is already fairly priced, without having to add the gimmicks of steep discounts, family pricing, and blowout sales; for example. Your brand is trusted, and you know how to show the value of your product through more than just the price tag."
Often, positions within the automotive industry are sales and numbers driven. Assure the interviewer that you are comfortable and capable of working within a highly competitive environment.
"I am certainly accustomed to working in a competitive environment. My previous positions include keeping track of daily, weekly, and monthly sales metrics. I can thrive in a competitive environment."
"I have always been a competitive individual. From playing team sports my entire life to working in commissioned retail environments. I am comfortable with some friendly competition!"
Assure the interviewer that you take customer service seriously. Use an example of a time when you have gone over and above the general expectations to make a customer happy. Be sure to acknowledge the customer service efforts that Tesla Motors puts forward.
"I go above and beyond with my customers by committing to my follow up calls with them. I have a very strong sense of organization and I always follow up when I say that I will. My customers appreciate my sense of responsibility and respect for their time."
"I always have a smile on my face! Another way that I go above and beyond for my customers is by never saying 'no.' I will say 'let me check into that for you' or 'let me see what I can do' or 'I will certainly try to find that answer for you.' It's amazing how a positive spin on all communication can improve a customers' level of satisfaction."
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
"In my previous positions I have not used any team-based messaging applications; however, I am technically savvy and confident that I can pick up any program you need me to. Which team-based messaging application do you use at Tesla?"
Tesla Motors, Inc., incorporated in 2003, designs, develops, manufactures and sells fully electric vehicles and electric vehicle powertrain components. The Company commercially produces an electric vehicle, the Tesla Roadster. The Tesla Roadster has a battery pack capable of storing approximately 53 kilowatt-hours of usable energy. The Tesla Roadster has a range of 236 miles on a single charge. As of March 31, 2010, the Company had sold 1,063 Tesla Roadsters to customers in 22 countries. It has also introduced a Roadster model, the Tesla Roadster 2 and the Roadster Sport, which accelerates from 0 to 60 miles per hour in 3.7 seconds. As of June 14, 2010, it operated a total of 12 Tesla stores in North America and Europe.