JetBlue Airways Interview
Questions

6. In order to work for JetBlue Airways you are required to pass a criminal record check. Are you comfortable accommodating this? A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point. Here is an answer example: "You will find that I have a clean criminal background. I'm willing to participate in any background check that you require." Here is an answer example: "I am able to complete a full criminal background check as well as any drug testing, or other background checks that you require."7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles? Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills. Here is an answer example: "I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused." Here is an answer example: "I am new to my career so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."8. Employees of JetBlue Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee? Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for. Here is an answer example: "In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with very strong references who will be happy to speak to you about my reliability and dedication on the job." Here is an answer example: "I am very dedicated, and would show my appreciation for the role by being a reliable team member of JetBlue Airways."9. Why are you the best choice for JetBlue Airways? What makes you the best candidate for JetBlue Airways? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate. Here is an answer example: "I feel that I am the top candidate for JetBlue Airways because I already bring 5 years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers." Here is an answer example: "As you can see, I am invested in this interview process with JetBlue Airways, and will bring this same level of dedication to you if I am hired. You won't be disappointed."10. All employees of JetBlue Airways are expected to wear a uniform to work. Are you comfortable with this policy? Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within JetBlue Airways. Here is an answer example: " Here is an answer example: "Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat? Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk. Here is an answer example: "My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm." Here is an answer example: "I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency my first course of action is to ensure the passengers are prepared."12. List the top 3 skills that will make you an ideal team member at JetBlue Airways. When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests listed in the company's job description. Which skills do you possess that are the most helpful for this role with JetBlue Airways? Here is an answer example: "I see that your job description requests candidate who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure." Here is an answer example: "Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty"13. What do you hope to gain most from your time with JetBlue Airways? The interviewer would like to see that you are wholeheartedly interested in working for JetBlue Airways. What are your hopes and expectations from your time with JetBlue Airways? Talk to the interviewer about the ways you feel you would benefit from this position. Here is an answer example: "After reviewing the culture and mission of JetBlue Airways, I feel that I would be able to find a long term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me." Here is an answer example: "What I hope to gain most by working with JetBlue Airways is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty? How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation? Here is an answer example: "The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deep for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required." Here is an answer example: "I face unexpected difficulty frequently in my current position. The company is in financial strain and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."15. When have you had to shift your priorities in response to sudden changes? Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes. Here is an answer example: "In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes." Here is an answer example: "The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."16. How does this position fit into your career goals? Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals. Here is an answer example: "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what JetBlue Airways offers is a strong path towards those goals and I am excited about what this position has to offer." Here is an answer example: "This position offers the next steps in my career, and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here and I'm excited to show JetBlue Airways what I can do!"17. If you could start your career over again, what direction would you take? A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why? Here is an answer example: "I certainly do not regret the direction I have taken my career; however, if I had to completely start over in a new direction I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome." Here is an answer example: "I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."18. How do you get along with others at work? Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Good communication, sense of humor and support are all great qualities that make co-working relationships fun. Here is an answer example: "I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day." Here is an answer example: "I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."19. Rate your communication skills from 1-10 with proper examples backing your given rating. On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself? Here is an answer example: "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills." Here is an answer example: "Communication is very important in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."20. Personality fit is important to us at JetBlue Airways. How would you describe your personality? Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident. Here is an answer example: "I would describe my personality as approachable, light hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me." Here is an answer example: "I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"21. What work situations excite and motivate you? It is important, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive. Here is an answer example: "I am most motivated, on the job, when tasks are organized and the vibe is positive. I really value strong teamwork and good leadership." Here is an answer example: "I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."22. Tell me about a time when communication became an issue when working on a team. Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue. Here is an answer example: "I worked on a team to solve a problem that could have potential affects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to come to an agreement. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach." Here is an answer example: "My current company recently went through a merger which has caused a lack of communication between the team because people are flooded by thoughts of job security. I made a suggestion to my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."23. What are your salary expectations? The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise. Here is an answer example: "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher." Here is an answer example: "Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."24. When you suffer a setback, how does that emotionally affect you and your work? Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace. Here is an answer example: "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person? Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note. Here is an answer example: "I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."26. Where do you see yourself five years from now? It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position. Here is an answer example: "Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."27. What experience do you have using team-based messaging applications? There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you. Here is an answer example: "I have used a variety of team based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."28. How do you determine priorities when you have multiple tasks at hand? When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities. Here is an answer example: "I will determine which project requires my attention by the amount of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."29. How will you earn the trust of your coworkers? Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position. Here is an answer example: "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."30. What unique qualities about yourself would you bring to our company? There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you. Here is an answer example: "I have a unique ability to strike up conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."