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1.
At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with JetBlue Airways prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
Ryan's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Ryan's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
2.
Tell me about any airline related training that you have been through.
Regardless of any industry related training that you have been through, you will need to complete training specific to JetBlue Airways.
If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.
If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.
Ryan's Answer #1
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Ryan's Answer #2
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
3.
Do you have any formal training in First Aid or CPR?
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
Ryan's Answer #1
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
Ryan's Answer #2
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
4.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
Ryan's Answer #1
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Ryan's Answer #2
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with JetBlue Airways."
5.
As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
Ryan's Answer #1
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."
Ryan's Answer #2
"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
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Explore expert tips and resources to be more confident in your next interview.
Behavioral
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Leadership
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