At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with JetBlue Airways before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. In a previous role, I took a complaint from a customer and turned it into a win. I will always look for ways to provide customers with the best service possible."
"I will ensure your customer service standards are met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
