MockQuestions

JetBlue Airways Interview Questions

To help you prepare for a JetBlue Airways job interview, here are 35 interview questions and answer examples.

JetBlue Airways was written by and updated on October 7th, 2022. Learn more here.

Question 1 of 35

Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?

How to Answer

Show the interviewer that you work well with most personalities even though some folks are quite difficult to please.

Think about one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and end your response on a positive note.

Written by Jezreel Ramirez on October 7th, 2022

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35 JetBlue Airways Interview Questions & Answers

  • Behavioral

    1. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities even though some folks are quite difficult to please.

      Think about one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and end your response on a positive note.

      Written by Jezreel Ramirez on October 7th, 2022

      1st Answer Example

      "I once worked at a locally owned shop with a demanding owner. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

      Written by Jezreel Ramirez on October 7th, 2022

  • Behavioral

    2. Personality fit is important to us at JetBlue Airways. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your personality traits and integrity. This would include buzz words such as introverted, energetic, and confident.

      Written by Jezreel Ramirez on October 7th, 2022

      1st Answer Example

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Written by Jezreel Ramirez on October 7th, 2022

      2nd Answer Example

      "I am confident, friendly, and a go-getter. Are you looking for these personality traits in your next hire?"

      Written by Jezreel Ramirez on October 7th, 2022

  • Behavioral

    3. When have you had to shift your priorities in response to sudden changes?

      How to Answer

      The interviewer wants to know if you have been asked to change your priorities on a dime and your reaction to this kind of shift in priorities. Talk about your ability to adapt to change and assure the interviewer that you can respond professionally.

      Written by Jezreel Ramirez on October 7th, 2022

      1st Answer Example

      "In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."

      Written by Jezreel Ramirez on October 7th, 2022

      2nd Answer Example

      "The airline industry is full of sudden changes - most frequently when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

      Written by Jezreel Ramirez on October 7th, 2022

  • Behavioral

    4. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

      How to Answer

      How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time you faced an unexpected difficulty. How did you handle the situation?

      Written by Jezreel Ramirez on October 7th, 2022

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  • Behavioral

    5. How do setbacks emotionally affect you and your work?

      How to Answer

      Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace. Give a good example of a recent occurrence in your life.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Behavioral

    6. Describe a situation when you knew something could be done better. What did you do?

      How to Answer

      The interviewer wants to know how you implement change. Make sure to clearly state an example with facts, numbers, or visual stories. Your response will stand out if you relate a real-life experience from your previous or current role.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Behavioral

    7. Tell me about a time you were assigned a task you’d never done before.

      How to Answer

      The interviewer wants to gauge your ability to adapt to situations. JetBlue likes to keep candidates who are flexible under various situations. Explain that you are willing to learn new tasks and take on new roles or assignments. Good leaders don't just abandon the task, pass it on to other employees, or blame others when something goes wrong; they step up and make things happen.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Communication

    8. Tell me about a time communication became an issue when working on a team.

      How to Answer

      Give an example of a time you couldn't seem to explain what you needed from other team members or talk about how one of your team members couldn't communicate effectively. Be sure to include the overall outcome of the situation and what you did to repair the communication issue.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Communication

    9. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      On a scale of 1-10, rate your communication skills. Explain your rating, and talk about your strengths in communication.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Competency

    10. Employees of JetBlue Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

      How to Answer

      Provide examples to the interviewer of times you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Customer Service

    11. At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

      How to Answer

      If you are familiar with JetBlue Airways before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Direct

    12. In order to work for JetBlue Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?

      How to Answer

      A clean criminal record is a must for all airline-related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Direct

    13. All employees of JetBlue Airways are expected to wear a uniform to work. Are you comfortable with this policy?

      How to Answer

      Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within JetBlue Airways.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Direct

    14. As a Flight Attendant, you will be asked to work a wide range of hours and overtime. Are you able to accommodate an unpredictable schedule?

      How to Answer

      Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have the experience to draw on.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Direct

    15. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Direct

    16. Do you have any formal training in First Aid or CPR?

      How to Answer

      First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, express your willingness to do so.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    17. Where do you see yourself five years from now?

      How to Answer

      It's impossible to know where you will be in five years. Still, you should assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    18. How does this position fit into your career goals?

      How to Answer

      Consider if this particular position is a good fit. Is it a step up in your career or a stagnant move that you are just complacent about taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits your overall career goals.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    19. What work situations excite and motivate you?

      How to Answer

      The hiring manager must know how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure your happiness and productivity.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    20. What unique qualities would you bring to our company?

      How to Answer

      There are some things your resume cannot do. Showing off your great personality is one of them. Talk to the interviewer about some of your unique qualities, and explain how they will benefit the company should they hire you.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    21. If you could start your career over again, what direction would you take?

      How to Answer

      A hiring manager can tell a lot about your personality from your other career interests. Answer the question with transparency and explain the reason behind your answer. Your answer will help the hiring manager identify if you are likely to stay in the company if there are growth opportunities.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    22. What do you hope to gain from your time with JetBlue Airways?

      How to Answer

      The interviewer would like to see that you are wholeheartedly interested in working for JetBlue Airways. What are your hopes and expectations from your time with JetBlue Airways? Talk to the interviewer about the ways you would benefit from this position.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    23. List the top three skills that will make you an ideal team member at JetBlue Airways.

      How to Answer

      When asked to list your top skills, it's best to tie your rock-star skills to the requests listed in the company's job description. Make sure to state the skills that match the job description and its requirements or qualifications.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Discovery

    24. Why are you the best choice for JetBlue Airways?

      How to Answer

      Talk to the interviewer about what makes you a stand-out candidate for this role. Discuss unique skills and characteristics that will make you a memorable candidate. Make sure to address how you are not only a skills fit but also a culture fit for the company.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Experience

    25. Aside from your experience working in the airline industry, do you have experience in other customer service roles?

      How to Answer

      Discuss with the interviewer your experience working in customer service-based roles. Take them through your resume and highlight your customer service skills.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Management

    26. In your opinion, what makes a good manager?

      How to Answer

      You should first talk about essential qualities you think a manager ought to have and highlight how you fit that role. Let your interviewer know that you are confident and willing to fulfill the role of a leader to the fullest.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Organizational

    27. How do you determine priorities when you have multiple tasks at hand?

      How to Answer

      Let the interviewer know how you think and act when you are torn between multiple projects or tasks. Mention how you decide what needs your attention the most. Assure the interviewer that you can be diligent when assessing your priorities.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Problem Solving

    28. Tell me how you make decisions.

      How to Answer

      The interviewer wants to know a little more about your thought process. Establish that all decisions come with rewards or consequences and will affect your performance, team members, and the company overall. State a recent example with the steps on how you came to a decision.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Situational

    29. As a Flight Attendant, you are responsible for prioritizing the safety of all passengers. What would you do if you felt there was a safety threat?

      How to Answer

      Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

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  • Teamwork

    30. How do you get along with others at work?

      How to Answer

      Think about your relationships with coworkers, past and present. Talk about your healthy ones. Explain the dynamics of those working relationships. Think about what you enjoyed about some of your relationships with past coworkers. Good communication, a sense of humor, and support are all great qualities that make co-working relationships fun.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Teamwork

    31. How will you earn the trust of your coworkers?

      How to Answer

      It is essential to nurture workplace relationships. Talk to the interviewer about how you plan to earn the trust of your new co-workers should you be offered the position.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Technical

    32. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system if it is new to you.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Technical

    33. Have you received training on how to handle an in-flight emergency?

      How to Answer

      Assure the interviewer that you are confident in your ability to handle an emergency professionally, especially if it has to do with other people's lives. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed that may be relevant or helpful.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Technical

    34. Do you have any technical certifications that make you qualified for this job?

      How to Answer

      The interviewer wants to know about your certifications, credentials, or anything else that will add more value to your application. Make sure to mention any additional training or certificates that will enhance your experience with JetBlue. You can mention the name, brief description, and date obtained.

      Written by Jezreel Ramirez on October 7th, 2022

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  • Technical

    35. Tell me about any airline-related training that you have had.

      How to Answer

      Regardless of any industry-related training you have been through, you will need to complete training specific to JetBlue Airways.

      If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

      Written by Jezreel Ramirez on October 7th, 2022

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