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Target Mock Interview

To help you prepare for a Target job interview, here are 30 interview questions and answer examples.

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Question 1 of 30

How would you deal with an angry customer while you were busy completing tasks?

How to Answer

In a retail position at Target, customers are always the priority. Be sure to tell the interviewer that you know positive customer-interactions are the most important part of your job and describe how you would handle a frustrated customer. The interviewer wants to hear that customers come before other tasks. Be sure to mention that once you have the customer on their way you would go back to working on your task.

Written by Jordan Henry on July 6th, 2018

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List of 30 Target Interview Questions & Answers

  • 1.

    How would you deal with an angry customer while you were busy completing tasks?

      How to Answer

      In a retail position at Target, customers are always the priority. Be sure to tell the interviewer that you know positive customer-interactions are the most important part of your job and describe how you would handle a frustrated customer. The interviewer wants to hear that customers come before other tasks. Be sure to mention that once you have the customer on their way you would go back to working on your task.

      Written by Jordan Henry on July 6th, 2018

      1st Answer Example

      "Retail work is all about making customers happy, so I would immediately stop what I was doing and listen to the customer. They just want to know their complaints and frustrations are being heard like the rest of us, so I would be sure to ask questions, make eye-contact, and repeat information back to the customer so they know I'm really listening. If I couldn't immediately solve the customer's problem, I would work with another team-member or manager to make sure the customer leaves the store feeling happy -- and with a positive story to tell their friends about shopping at Target."

      Written by Jordan Henry on July 6th, 2018

      2nd Answer Example

      "I love the challenge of changing a bad experience into a good one, so frustrated and angry customers don't bother me at all. Tasks can always wait; the customer's experience is the most important thing, so I would stop what I was doing and focus on the customer. Most of the time, angry customers are more upset because they've been treated badly in the past -- they really just need to know that their frustrations are heard and understand that I'll do everything I can to fix the problem. I make it my personal mission to make an angry customer laugh or crack a smile before they leave the store."

      Written by Jordan Henry on July 6th, 2018

  • 2.

    Have you ever been faced with enforcing a company policy that you did not agree with? How did you handle it?

      How to Answer

      At a large corporation like Target, you may not always agree with and understand company policies -- but these policies were created for a reason and are likely of vital importance to the success of your store and the company at large. Let the interviewer know that you are a supportive advocate of difficult or inconvenient policies.

      Written by Jordan Henry on July 6th, 2018

      1st Answer Example

      "A couple of years ago, I overheard some of my coworkers complaining about a store policy we had recently implemented. They were all really frustrated with the small change and disagreed with the way it was handled. Internally, I agreed with them -- but I also knew that contributing more negativity to the conversation would only bring the team down. Instead, I approached my coworkers and told them that I understood why they were frustrated but that in the long-run the new policy would make the store run more efficiently. I told them that we just had to trust our managers and policy-makers -- we're all on the same team, after all, and the policies are there to ensure great customer experiences."

      Written by Jordan Henry on July 6th, 2018

      2nd Answer Example

      "At one of my former retail jobs, our return policy changed unexpectedly, which made a lot of our customers really upset. It was a huge inconvenience for me and my coworkers, and we were all frustrated with the way the policy changed. For weeks, we had irate customers coming into the store, frequently yelling at the customer associates, who had no control over the new policy. Even though it would have been easier at times to just return an angry customer's item, I also knew that the policy existed for a reason and that it would be unethical and inappropriate not to follow procedure. On the upside, I got really good at patiently listening to customers' complaints and explaining policies calmly!"

      Written by Jordan Henry on July 6th, 2018

  • 3.

    How would you handle an unruly customer?

      How to Answer

      In a service-focused job like a retail position at Target, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.

      Written by Jordan Henry on July 6th, 2018

      1st Answer Example

      "I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."

      Written by Jordan Henry on July 6th, 2018

      2nd Answer Example

      "In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and always wanted one of my team-members to "hold her hand" while she shopped. Myself and my other coworkers kind of dreaded helping her, and sometimes we didn't give her all the attention she wanted. One day, one of my coworkers took a different approach: she asked the customer questions and got to know her a little bit, and then did everything she could to address her frustrations and make her happy. The customer left that day smiling, and I learned so much about how to speak to and listen to a frustrated -- and frustrating -- customer!"

      Written by Jordan Henry on July 6th, 2018

  • 4.

    Have you ever called off from work before?

      How to Answer

      Being a member of a team means being reliable and consistent, and working at Target is no exception. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illness happen from time to time; you can be honest about a time you had to miss a shift and that you followed all of the protocol for calling off of work.

      Written by Jordan Henry on July 6th, 2018

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  • 5.

    How can I trust you not to steal?

      How to Answer

      This one should be easy! Tell the interviewer that you are a trustworthy, honest worker with a great track-record.

      Written by Jordan Henry on July 6th, 2018

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  • 6.

    Why do you think you will like working at Target?

      How to Answer

      Think about Target's aesthetic, brand, and foundational beliefs: the interviewer wants to know that you can already see how you would fit in the Target family. Maybe describe what 'Expect More. Pay Less.' means to you, talk about the things that excite you about the Target brand, or mention unique things that you would bring to the Target environment.

      Written by Jordan Henry on July 6th, 2018

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  • 7.

    Have you ever goofed off, played pranks, or planned surprises in the classroom or in past jobs?

      How to Answer

      Employers for any organization want to know that you take your job seriously, but being a team member at Target is fun, too! Sometimes it's appropriate to goof off and help other coworkers let off some steam, as long as it doesn't take away from completing tasks or positive experiences for customers. Describe a time you played a role in lightening your work atmosphere with a joke or prank at an appropriate time with a positive outcome. If you're not the joking type, that's fine, too! Just explain that while you have a good sense of humor, you're usually not one to make jokes or goof off.

      Written by Jordan Henry on July 6th, 2018

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  • 8.

    Would you say you are a sociable person?

      How to Answer

      Tapping into your social nature is an important part of being a Target team-member! Describe some of your experience working with customers or the public, and mention the relationships you've built with coworkers in the past. Even introverts can be sociable, so regardless of your personality make sure the interviewer knows that you are a great communicator who enjoys meeting new people.

      Written by Jordan Henry on July 6th, 2018

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  • 9.

    Do you need a job at Target, or are you just working for fun?

      How to Answer

      It may be that you need a job at Target to supplement your income, gain job experience, or because you see a long-term future for yourself at the company. It's also great if you're just looking for a fun way to earn some extra cash! Either way, be sure to let the interviewer know that you're excited about bringing your fun, cheerful attitude to work with you at Target.

      Written by Jordan Henry on July 6th, 2018

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  • 10.

    Do you have any friends or relatives that work at Target?

      How to Answer

      There's no right or wrong answer here -- just be honest with the interviewer! If you have had a friend or relative who works or worked at Target, let the interviewer know what a positive experience they had and that they have wonderful things to say about their time at Target. If you don't know anyone who's worked at Target, that's okay, too! You can talk about some of your experience as a Target customer instead, or describe your impression of the Target team-members you've encountered as a shopper.

      Written by Jordan Henry on July 6th, 2018

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  • 11.

    Why should we not hire you?

      How to Answer

      Don't give the interviewer a reason not to hire you! Tell them that you're excited about being a member of the Target family; that you love the product, mission, and aesthetic of the Target brand; and that you are a customer-focused worker who would be a great team-member. Confidently tell the interviewer that there is no reason not to hire you!

      Written by Jordan Henry on July 6th, 2018

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  • 12.

    Tell me about a time you had to be a leader. What was the outcome?

      How to Answer

      Working at Target may afford you many opportunities to step up and be a leader, whether it's through your dauntlessly cheerful attitude or taking ownership of tasks that others may not want to do. Even if you've never been a team lead or manager, opportunities for leadership are everywhere; you don't have to have a 'leader' title to exhibit leadership qualities! Describe a time you stepped into the role of leader, whether at work, at a volunteer position, or on a sports team.

      Written by Jordan Henry on July 6th, 2018

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  • 13.

    Describe an instance when you did not have enough time to complete all assigned tasks. How did you prioritize?

      How to Answer

      Target team-members will likely have various tasks throughout their shift, from cleaning and organizing to cart attending to guest services. The store may be especially busy some days, or unexpected tasks may come up that shift your focus and priorities. Let the interviewer know that you are organized and adaptable, that you generally complete every task you're assigned, and explain your game-plan when you aren't able to complete a set of tasks.

      Written by Jordan Henry on July 6th, 2018

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  • 14.

    Tell me about a time you went above and beyond for a customer.

      How to Answer

      At Target, customers always come first -- they expect excellent customer service. That's what 'Expect More. Pay Less.' is all about! Think about a time when you went beyond your base job responsibilities to provide a customer with a great experience. If you don't have retail experience, that's okay! Most jobs, internships, and volunteer work have elements of service that you can draw from.

      Written by Jordan Henry on July 6th, 2018

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  • 15.

    Name your three best qualities.

      How to Answer

      Think about the things that managers, coworkers, and friends have repeatedly commended you for. You can include non-work examples, too . Being a team-member at Target isn't just about accomplishing tasks; the interviewer also wants to get a sense of your personality and passions!

      Written by Jordan Henry on July 6th, 2018

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  • 16.

    When was the last time you contributed to a team effort, and what was your role?

      How to Answer

      At Target, teamwork is a vital part of the health of each store. Let the interviewer know what kind of teams you've been on in the past and describe how you contributed to the success of the team. Perhaps you were part of a team tackling a big project at work or school, or maybe you were on a basketball team in high school. Discuss how you personally made efforts to contribute to the team, and be sure to mention your team's successes.

      Written by Jordan Henry on July 6th, 2018

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  • 17.

    What would you do if a coworker asked you to help them steal?

      How to Answer

      This one should be obvious: an interviewer from a retail job like Target, or any company in general, wants to hear that you won't be involved in unethical situations like stealing. Show the interviewer that you are an ethical, responsible person. It should be obvious that it's never appropriate to be involved in stealing merchandise from the store.

      Written by Jordan Henry on July 6th, 2018

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  • 18.

    Where do you see yourself in five years?

      How to Answer

      The interviewer wants to know that they are making an investment and that you want to be part of the Target family for the long-term. If you're a student, let the interviewer know about your plans during school and after graduation. Describe your ambitions, education and career goals, and what you want your life to be like in five years. Think about how your career at Target can help you meet your goals. If you're not a student, share some of your goals and maybe some of your previous work experience. Chart a course for your future that includes career advancement with Target -- maybe even describe how you plan to advance in the company and receive potential promotions!

      Written by Jordan Henry on July 6th, 2018

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  • 19.

    How do you expect to make a difference at Target?

      How to Answer

      In customer service jobs, especially retail positions like those at Target, making a positive impact on your team and your customers is vitally important. The interviewer wants to hear that you have thought about what you bring to a team and what kind of impact you hope to have while you're there. Share what you're passionate about and what you think you bring to a team!

      Written by Jordan Henry on July 6th, 2018

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  • 20.

    Describe a time when you disliked company rules in a previous job.

      How to Answer

      Organizations have rules for a reason, and Target is no exception. The health of a team depends on everyone's willingness to follow the rules. Be sure to let the interviewer know that you always follow the rules, even when you don't necessarily agree with them. Think of a unique example of a rule you had to follow at a previous job and describe why you disagreed with it -- but make sure you make it clear that you always followed the rule.

      Written by Jordan Henry on July 6th, 2018

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  • 21.

    What do you know about Target?

      How to Answer

      When interviewing for a job at Target or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on Target's website, take a look at their different departments, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events; you could even describe what their motto means to you: 'Expect More. Pay Less.' List 5-7 things that about Target that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!

      Written by Jordan Henry on July 6th, 2018

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  • 22.

    How often are you late for your responsibilities, such as school or work?

      How to Answer

      When you're a member of a team at Target, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situations that would make you late for your shift.

      Written by Jordan Henry on July 6th, 2018

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  • 23.

    Tell me about your experience working in retail.

      How to Answer

      From Front of Store to Beauty to Sales Floor associates, Target is all about creating great customer experiences. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry! If you do have experience, that's great -- give the interviewer an overview of your job duties and be sure to let them know how much you enjoy the industry.

      Written by Jordan Henry on July 6th, 2018

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  • 24.

    How well do you handle customer complaints?

      How to Answer

      In a retail situation like a job at Target, addressing customer complaints with understanding and kindness is an essential part of customer service. The interviewer wants to know that you are comfortable talking to customers and dealing with hard situations. If you have experience in this area, give an example of a way you dealt with a complaint from a customer. If you don't have experience, that's okay -- try to imagine yourself in that situation and describe what you would do.

      Written by Jordan Henry on July 6th, 2018

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  • 25.

    Do you prefer working in a team environment or alone?

      How to Answer

      At Target stores, you and your coworkers will work as a team to ensure customer satisfaction. Describe your experience working on a team and whether or not it was a positive experience. If you enjoy teamwork, let them know what you love about it. If you enjoy solitary work, think about how you could translate your independent work into a team environment.

      Written by Jordan Henry on July 6th, 2018

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  • 26.

    What are some of your weaknesses?

      How to Answer

      We all have things we can improve about ourselves, so don't be afraid to share them. Consider describing some weaknesses that are non-essential to the job you're applying for at Target, weaknesses that you are actively trying to address, or try identifying the flip-side of one of your strengths. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to.

      Written by Jordan Henry on July 6th, 2018

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  • 27.

    What is your best personal trait?

      How to Answer

      Think about one thing that people have repeatedly commended you for throughout your life or a trait you worked to foster in yourself. Working at Target is all about the way you fit on the team and interact with customers, and the interviewer wants to know more about you.

      Written by Jordan Henry on July 6th, 2018

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  • 28.

    How would your references describe you?

      How to Answer

      Employers like Target want to know about your interpersonal skills, and references from previous employers and coworkers are a great way to find out more about you. What kind of impression do you believe you make on coworkers and managers? What have others told you are your best qualities? Try to use real example of positive things your references have told you in the past. Concrete examples will impress your interviewer!

      Written by Jordan Henry on July 6th, 2018

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  • 29.

    Why do you feel you will be better suited for this job than the other applicants?

      How to Answer

      Describing ourselves in this way can be challenging, but the Target hiring team will be looking for the qualities that make you unique and the passions that you bring to the job. Tell the interviewer what sets you apart and explain how others have encouraged you with your gift in this area.

      Written by Jordan Henry on July 6th, 2018

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  • 30.

    Have you ever helped someone else achieve their goal or better themselves? If so, how?

      How to Answer

      Working as a Target team-member will frequently involve helping your coworkers complete tasks and achieve their goals. Employers want to know that you exhibit selflessness and are eager to accomplish goals as a team. Think about the times you have helped a friend or coworker achieve a goal. You may have run a few miles with them each day in preparation for a 10k. Maybe you offered to watch your friend's kids for an evening so she and her partner could have a date night out. Give a brief description of the scenario and mention the outcome for your friend or coworker.

      Written by Jordan Henry on July 6th, 2018

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