This one should be easy! Tell the interviewer that you are a trustworthy, honest worker with a great track-record.
"I can't imagine ever stealing, especially from my workplace! I know that being a member of a team means being trustworthy and honest, and I would never take advantage of my coworkers by taking merchandise that doesn't belong to me. I'm excited about working at Target and would never do something to jeopardize my job!"
"At a previous job, I actually witnessed a coworker trying to steal merchandise from the store. It made me so upset, and I knew the right thing to do was to immediately tell my manager what I had seen."
In a retail situation like a job at Target, addressing customer complaints with understanding and kindness is an essential part of customer service. The interviewer wants to know that you are comfortable talking to customers and dealing with hard situations. If you have experience in this area, give an example of a way you dealt with a complaint from a customer. If you don't have experience, that's okay -- try to imagine yourself in that situation and describe what you would do.
"When I worked at my former retail job, we often had customers who were upset or dissatisfied with corporate policy or garment construction -- that's just part of working retail! It was hard to deal with upset customers at first, but then I started to understand that most of the time, angry customers have good intentions when they have a complaint like that. I always try to listen to and repeat the complaint so I know I understand it, and then take any steps I can to fix the problem. If I can't fix the problem, then I worked with my manager to come up with a solution that made the customer happy. I believe there's always a way to make a bad situation better, even if the mistake can't be totally undone."
"I think one of my best qualities is being a good listener, and that's what I would try to do with a customer who had a complaint. Part of being a good listener is making eye contact, smiling, and paying attention to the customer's body language. I would make sure the customer knows that I hear their complaint and understand why they're upset, and I would apologize for any trouble they're having with our products. And I'd always make sure to offer to correct any mistakes that were made or try my best to fix the problem."
Think about Target's aesthetic, brand, and foundational beliefs: the interviewer wants to know that you can already see how you would fit in the Target family. Maybe describe what 'Expect More. Pay Less.' means to you, talk about the things that excite you about the Target brand, or mention unique things that you would bring to the Target environment.
"Something I love about Target is that it's really a one-stop shop for all of the important events in a customer's life -- from finding the perfect little black dress for a date, to planning a family member's baby shower or graduation party. That's what I'm really looking forward to most about the possibility of being a Target team-member. It's really special to be a small part of someone's big day!"
"Having been a Target customer for so many years, it's easy to see that the employees love being a part of the Target team, so I'm definitely excited by that. But the thing that makes me most excited is knowing that if I worked at Target, I would be part of an organization that is committed to the community. It's important to me to work for an organization that makes a positive impact on the world, and I know that's what I would have if I worked at Target."
Being a member of a team means being reliable and consistent, and working at Target is no exception. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illness happen from time to time; you can be honest about a time you had to miss a shift and that you followed all of the protocol for calling off of work.
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift."
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. I felt so bad about missing the shifts, but I didn't want to spread my germs to my coworkers and customers. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and letting them know I was ill to see if anyone could cover my shift. I was able to get my first shift of the week covered, but no one was available to cover my second shift. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."
In a retail position at Target, customers are always the priority. Be sure to tell the interviewer that you know positive customer-interactions are the most important part of your job and describe how you would handle a frustrated customer. The interviewer wants to hear that customers come before other tasks. Be sure to mention that once you have the customer on their way you would go back to working on your task.
"Retail work is all about making customers happy, so I would immediately stop what I was doing and listen to the customer. They just want to know their complaints and frustrations are being heard like the rest of us, so I would be sure to ask questions, make eye-contact, and repeat information back to the customer so they know I'm really listening. If I couldn't immediately solve the customer's problem, I would work with another team-member or manager to make sure the customer leaves the store feeling happy -- and with a positive story to tell their friends about shopping at Target."
"I love the challenge of changing a bad experience into a good one, so frustrated and angry customers don't bother me at all. Tasks can always wait; the customer's experience is the most important thing, so I would stop what I was doing and focus on the customer. Most of the time, angry customers are more upset because they've been treated badly in the past -- they really just need to know that their frustrations are heard and understand that I'll do everything I can to fix the problem. I make it my personal mission to make an angry customer laugh or crack a smile before they leave the store."
Think about the things that managers, coworkers, and friends have repeatedly commended you for. You can include non-work examples, too . Being a team-member at Target isn't just about accomplishing tasks; the interviewer also wants to get a sense of your personality and passions!
"During my exit interview from my internship last year, I actually asked my manager this question! She told me that she really appreciated my timeliness, my willingness to help my coworkers on their projects, and my cheerful attitude. Those are qualities that I consistently try to strengthen, so it was great to hear that I'm accomplishing that goal!"
"In many of my previous jobs, my coworkers and managers have told me I'm tenacious and ambitious -- when I want something or set a goal, I work as hard as possible to achieve it. I'm also very disciplined; I like to come up with a strategy to accomplish tasks efficiently and purposefully. At the same time, I'm really fun to be around! I can goof off and blow off steam (when it's appropriate, of course) and still manage to finish my work on time."
This one should be obvious: an interviewer from a retail job like Target, or any company in general, wants to hear that you won't be involved in unethical situations like stealing. Show the interviewer that you are an ethical, responsible person. It should be obvious that it's never appropriate to be involved in stealing merchandise from the store.
"I would never steal from any store, especially my place of work! If a coworker asked me to help them steal, I would absolutely refuse and tell them that I would take the matter directly to my manager -- that's just the right thing to do."
"I once had a coworker who asked me to help them steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing."
Employers like Target want to know about your interpersonal skills, and references from previous employers and coworkers are a great way to find out more about you. What kind of impression do you believe you make on coworkers and managers? What have others told you are your best qualities? Try to use real example of positive things your references have told you in the past. Concrete examples will impress your interviewer!
"My manager at my job in high school, Angela, always told me I brought a sunny, positive energy to our group. Even when we were dealing with difficult customers or everyone was having an 'off' day, Angela told me that she always felt things lighten up when I got to work. That's what I try to bring to a team, so that was a great compliment!"
"Jelisa, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking the trash out or dealing with especially difficult regular customers."
Working as a Target team-member will frequently involve helping your coworkers complete tasks and achieve their goals. Employers want to know that you exhibit selflessness and are eager to accomplish goals as a team. Think about the times you have helped a friend or coworker achieve a goal. You may have run a few miles with them each day in preparation for a 10k. Maybe you offered to watch your friend's kids for an evening so she and her partner could have a date night out. Give a brief description of the scenario and mention the outcome for your friend or coworker.
"My senior year of college, my roommate was having a tough time getting ready for a huge mid-term exam. She really needed help, so we stayed up late every night for a week, writing essay answers and reviewing flashcards. While we worked together, she became less stressed out about the test and felt more confident about how she would do. She ended up getting a better grade than she hoped for, and we went out that weekend and celebrated her accomplishment."
"My coworker was recently up for a huge promotion at work, and he really felt like he needed help preparing. I helped him look over and make changes to his resume, and we set up a mock-interview so we could run through questions he may be asked. Even though he didn't end up getting the promotion, he was really grateful -- he said he felt more confident about applying for promotions and new jobs in the future."
It may be that you need a job at Target to supplement your income, gain job experience, or because you see a long-term future for yourself at the company. It's also great if you're just looking for a fun way to earn some extra cash! Either way, be sure to let the interviewer know that you're excited about bringing your fun, cheerful attitude to work with you at Target.
"Now that my kids are both school-aged, I'm finally free to start helping my partner by getting a part-time job. The extra income will be great, and I'm really excited about working on a team at a store I really love! I'm hoping that as my kids get older, I'll have even more time to work on the Target team."
"This is the first summer I'm able to work a job between semesters at school, and I'm so excited about the chance to work at Target! While I don't have much job experience, I'm a hard worker and team member, and I know the experience at Target will be a great start to my employment record. I can't imagine a more fun way to get job experience!"
At Target stores, you and your coworkers will work as a team to ensure customer satisfaction. Describe your experience working on a team and whether or not it was a positive experience. If you enjoy teamwork, let them know what you love about it. If you enjoy solitary work, think about how you could translate your independent work into a team environment.
"Though I enjoy working on individual, independent tasks, I'm really energized by the dynamics of tackling a project with a team. Everyone brings different skills and interests to the table, and I love being on a team where everyone gets to really shine!"
"I love working as a team in my free time -- house projects with my partner, playing on a pick-up softball team; however, in my job experience so far, I haven't had as many opportunities to work with team-members. That's one of the things I'm really missing at my current company, and I would love to go to work knowing I was a member of a team."
We all have things we can improve about ourselves, so don't be afraid to share them. Consider describing some weaknesses that are non-essential to the job you're applying for at Target, weaknesses that you are actively trying to address, or try identifying the flip-side of one of your strengths. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to.
"I love solving problems, but when something is really tricky I sometimes forget to ask for help. I know being a member on a team, especially a new team-member, sometimes means admitting that I don't know the answer and asking for help when I need it."
"Meeting new people is one of my favorite things about my current customer-service job, but I know I have a tendency to get so excited about connecting with a customer that I sometimes forget to focus on other aspects of retail work, like organizing. Recently, I've been focusing on improving my multi-tasking abilities so that I can focus on customers' needs while paying attention to the work environment as well."
Target team-members will likely have various tasks throughout their shift, from cleaning and organizing to cart attending to guest services. The store may be especially busy some days, or unexpected tasks may come up that shift your focus and priorities. Let the interviewer know that you are organized and adaptable, that you generally complete every task you're assigned, and explain your game-plan when you aren't able to complete a set of tasks.
"One of my greatest gifts is an eye for efficiency and strategy: if I'm assigned six different tasks that I must complete by the end of a shift, I can quickly organize them in my head based on what the highest priority or goal is for the day. One of my biggest pet peeves is when I'm unable to finish what I start! If I'm getting near the end of my shift and know I may not be able to complete everything on my list, I first complete whatever the highest priority task is. Then, if other leftover tasks are equally important, I follow up with my manager well before my shift is over and let him or her know where I am in my tasks and ask if there's one task I should prioritize and finish before I leave for the day."
"One of the things I love most about working in the retail industry is the fast pace and varied responsibilities from day to day. I enjoy having a plan and timetable that will help me complete my tasks, and I love finding the most efficient way to complete a task. Sometimes, though, there just aren't enough hours in a shift to finish everything because the store gets busy or we have a time-consuming customer. In that case, I prioritize what I need to finish up before my next shift so I can set my fellow team-members up for success. I know that customer service is always the most important thing, so I focus on that first; then, I try to complete any tasks I began but couldn't complete, starting with the most complicated. I don't want the team-member who comes after me to have to sort out a mess!"
Working at Target may afford you many opportunities to step up and be a leader, whether it's through your dauntlessly cheerful attitude or taking ownership of tasks that others may not want to do. Even if you've never been a team lead or manager, opportunities for leadership are everywhere; you don't have to have a 'leader' title to exhibit leadership qualities! Describe a time you stepped into the role of leader, whether at work, at a volunteer position, or on a sports team.
"My senior year of high school, my chemistry class had a huge year-end group project. Group projects are hard for some people -- not everyone likes to take responsibility and be a leader. But I love it! I started out by breaking down the project into smaller tasks, and then asked my classmates what they would most enjoy doing. I offered to take the tasks that no one else wanted, and that took a lot of the pressure off of everyone else -- chemistry is one of my favorite subjects, so I didn't mind taking on the harder piece of work. I invited my group over to my house to work on the project together: we ordered pizza, listened to music, and made it as fun as we could. We ended up getting an A on the project, and everyone felt like it was a team effort."
"I recently started coaching a little league team in my community, and I'm having so much fun! Working with kids can be hard and messy sometimes -- not unlike working with customers! I've learned so much about organization and bring a composed, cheerful attitude to every task. I've also learned that success doesn't always mean "winning" but doing our best as a team and bringing dedication and passion to practices and games."
Describing ourselves in this way can be challenging, but the Target hiring team will be looking for the qualities that make you unique and the passions that you bring to the job. Tell the interviewer what sets you apart and explain how others have encouraged you with your gift in this area.
"Throughout my life, my teachers, coaches, managers, and friends have all mentioned that I have an extremely calm disposition -- nothing ever seems to rattle me. Even though I do become upset and frustrated at times -- just like anyone else! -- I believe I have a unique ability to remain calm when faced with unfamiliar challenges, frustrated customers, or difficult interpersonal conflicts on a team."
"Before I applied for this position, I wanted to make sure I would be a good fit for the team -- so I spent some time coming into the store as a shopper and chatting with some of the team-members. I actually became friends with one of the workers here by doing that! Now that I have a feel for the team, I think I would be a great addition: my disciplined, consistent work ethic mixed with my love of meeting new people would help round out the amazing team you have already assembled."
At Target, customers always come first -- they expect excellent customer service. That's what 'Expect More. Pay Less.' is all about! Think about a time when you went beyond your base job responsibilities to provide a customer with a great experience. If you don't have retail experience, that's okay! Most jobs, internships, and volunteer work have elements of service that you can draw from.
"In my my past experience as a waiter at several restaurants, I've served my fair share of difficult customers. One customer in particular, a regular, was always a headache -- none of us ever wanted to serve him because he was rude and didn't tip well. One day, he was seated in my section, and I decided that I would really go above and beyond for him. I greeted him with extra enthusiasm, waited patiently as he asked lots of questions about the menu (which he was already familiar with), and met his various complaints with understanding and sympathy. Like usual, he sent his meal back more than once and complained regularly. But over the course of his meal, he began opening up to me as I served him patiently, and he ended up telling me that his wife had died earlier in the year. I began to understand him better, and he became a much more agreeable customer after that."
"While I don't currently have retail experience, I do know what it means to go above and beyond serving someone. I volunteered one summer at a retirement home with some other students from my high school -- we washed windows, did some painting, and spent a little time with the residents. One day, one of the full-time employees couldn't make it in to work because of a family emergency, so I volunteered to take over some of her menial tasks, like emptying bedpans. It wasn't a glamorous job, but I learned so much about what it means to put someone's needs above my own."
Think about one thing that people have repeatedly commended you for throughout your life or a trait you worked to foster in yourself. Working at Target is all about the way you fit on the team and interact with customers, and the interviewer wants to know more about you.
"Over the past year or two, I've really tried to work on my communication skills. I used to be really shy and was afraid to approach new people. My friends encouraged me to put myself out there more, and the more I practice that behavior, the more confident I feel! At this point, I feel extremely confident communicating with strangers, building relationships with coworkers, and putting a friendly, open energy into the world. Now my friendliness is one of the things I like most about myself, and my friends all agree!"
"I love challenges and learning new things -- when I come up against a brick wall, I always want to find the best way to navigate it, whether that's by climbing over it, going around it, or pushing through it. My approach to a new challenge goes hand-in-hand with my love of learning; tackling an unfamiliar task or learning all there is to know about a new designer and sharing that information with customers is really exciting to me."
In customer service jobs, especially retail positions like those at Target, making a positive impact on your team and your customers is vitally important. The interviewer wants to hear that you have thought about what you bring to a team and what kind of impact you hope to have while you're there. Share what you're passionate about and what you think you bring to a team!
"I ascribe to the first rule I learned at summer camp: leave your space better than you found it. That's how I approach work, too -- I always want to leave my workspace cleaner, my coworkers happier, and my customers more satisfied than when I arrived at work. I love to make people smile with my upbeat attitude and my willingness to tackle tasks that others aren't excited to do (like taking out the trash)."
"I have an instinct for finding people who are having a bad day and figuring out how to make it brighter -- I think that's one of my greatest gifts. So when I see a customer who seems down, or a coworker who's out of sorts, I make it my mission to make their day better: whether that's cheering them up, commiserating with what's troubling them, or helping them find a fun distraction from their problem. People's energies and moods make a huge impact on the atmosphere of the store, and making a difference in one person's day often has ripple effects on the other people they interact with for the rest of the day."
When you're a member of a team at Target, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situations that would make you late for your shift.
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure I give myself extra time when there's snow or ice."
"Example: "I used to work with someone who was always, always late for their shift, and it was very frustrating! Since then, I'm meticulous about being on-time -- I want to make sure I'm being a good team-member and supporting my coworkers! Everyone has other places to be after work, so I want to make sure my other team-members can make it where they're going on time after their shifts."
From Front of Store to Beauty to Sales Floor associates, Target is all about creating great customer experiences. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry! If you do have experience, that's great -- give the interviewer an overview of your job duties and be sure to let them know how much you enjoy the industry.
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct essays and prepare for English tests. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience will set me up for success in the retail industry."
"I love working in the retail world! One of my favorite things is helping someone find an outfit that makes them feel confident, attractive, and successful. As a customer associate at my former company, I loved getting to know our regular customers and helping them find exactly what they were looking for."
Tapping into your social nature is an important part of being a Target team-member! Describe some of your experience working with customers or the public, and mention the relationships you've built with coworkers in the past. Even introverts can be sociable, so regardless of your personality make sure the interviewer knows that you are a great communicator who enjoys meeting new people.
"One of the things I love most about the customer-service industry is meeting new people and learning their stories! I really enjoy finding out what a customer is looking for and then helping them find just the right thing, whether it's a new dress for a party or event, or the perfect gift for their newborn niece. And it's so fun to meet new coworkers and find my place as a member of a team."
"Even though I really enjoy my alone-time, I also feel energized by meeting new people and helping them find what they're looking for. I'm especially looking forward to the chance to meet my potential coworkers, make friends, and become a good member of the team!"
Organizations have rules for a reason, and Target is no exception. The health of a team depends on everyone's willingness to follow the rules. Be sure to let the interviewer know that you always follow the rules, even when you don't necessarily agree with them. Think of a unique example of a rule you had to follow at a previous job and describe why you disagreed with it -- but make sure you make it clear that you always followed the rule.
"I'm a major rule-follower -- I hate the feeling of knowing I broke a rule, especially if it affects my team! The only rule that's bothered me at work was about not keeping lunch boxes/totes in the fridge. I know the point was to save space, but everyone always ended up having to line up at the fridge at lunch time, so we missed out on enjoying our meals together. But at the end of the day, it's not so bad to wait a few extra minutes -- and everyone got some time to enjoy time together while we waited."
"In college, I had an internship at a company that had a strict rule against interoffice dating relationships. I had a friend there who was really interested in one of our coworkers, and it was clear that the feeling was mutual. I felt really frustrated about the rule for them because I wanted them both to be happy -- but I also knew that the rule was there for a reason and that a relationship could cause serious problems for the rest of the team, so I encouraged my friend to be patient and follow the rules."
When interviewing for a job at Target or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on Target's website, take a look at their different departments, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events; you could even describe what their motto means to you: 'Expect More. Pay Less.' List 5-7 things that about Target that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
"I've been a Target customer for years and have always appreciated their dedication to making fashion and design accessible for everyone! They're always at the forefront of the latest trends so that those of us on a budget don't have to sacrifice personal style. When I walk into a Target store, I always know exactly what I'm going to get: a huge variety, great customer service, and a diverse, inclusive group of customer associates ready to help me with any questions I have."
"If I had to describe Target in five words, I would say STYLISH, INVITING, AFFORDABLE, ACCESSIBLE, and definitely FUN. That's what I've always experienced when I shop at Target, but I was also really excited to learn more about Target's dedication to community engagement. From their commitment to partnering with female- and minority-owned businesses, to giving 5% of their profits to strengthen their communities, Target is an impressive organization that I would love to be a part of."
In a service-focused job like a retail position at Target, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
"In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and always wanted one of my team-members to "hold her hand" while she shopped. Myself and my other coworkers kind of dreaded helping her, and sometimes we didn't give her all the attention she wanted. One day, one of my coworkers took a different approach: she asked the customer questions and got to know her a little bit, and then did everything she could to address her frustrations and make her happy. The customer left that day smiling, and I learned so much about how to speak to and listen to a frustrated -- and frustrating -- customer!"
Employers for any organization want to know that you take your job seriously, but being a team member at Target is fun, too! Sometimes it's appropriate to goof off and help other coworkers let off some steam, as long as it doesn't take away from completing tasks or positive experiences for customers. Describe a time you played a role in lightening your work atmosphere with a joke or prank at an appropriate time with a positive outcome. If you're not the joking type, that's fine, too! Just explain that while you have a good sense of humor, you're usually not one to make jokes or goof off.
"I tend to be a serious person and can get laser-focused on my tasks -- every once in a while, it's great to be work with a team-member who lightens the atmosphere with jokes, especially when the team is especially stressed."
"I love to make people smile and laugh, but I also know there's a right and a wrong time to joke around or have fun. My manager at my last job, Terry, was getting ready to leave the company, so a coworker and I made a plan (with our other manager's approval) to throw a little surprise party on Terry's last day. We set up a disco ball and twinkle lights in the break-room, and we all pitched in to buy snacks and treats. When Terry walked into the break-room, he was so surprised and excited about the fun send-off!"
At Target, teamwork is a vital part of the health of each store. Let the interviewer know what kind of teams you've been on in the past and describe how you contributed to the success of the team. Perhaps you were part of a team tackling a big project at work or school, or maybe you were on a basketball team in high school. Discuss how you personally made efforts to contribute to the team, and be sure to mention your team's successes.
"In my current position as a customer services associate, I love working with my fellow team members to meet each customer's needs with efficiency, a helpful attitude, and fun! Recently, our team had to do inventory of the entire store, which meant several early mornings -- but we made it fun by having friendly competitions and bringing each other coffee throughout the day. We even ended up finishing inventory 2 hours earlier than expected!"
"A few months ago, I started volunteering for my local animal shelter, and I've been so excited about the friendships I've made as a part-time team-member there. Even though the job isn't always glamorous -- picking up after and bathing dogs can be nasty work! -- I know even the little things I do help the full-time employees focus on the important work of finding forever homes for the animals."
At a large corporation like Target, you may not always agree with and understand company policies -- but these policies were created for a reason and are likely of vital importance to the success of your store and the company at large. Let the interviewer know that you are a supportive advocate of difficult or inconvenient policies.
"A couple of years ago, I overheard some of my coworkers complaining about a store policy we had recently implemented. They were all really frustrated with the small change and disagreed with the way it was handled. Internally, I agreed with them -- but I also knew that contributing more negativity to the conversation would only bring the team down. Instead, I approached my coworkers and told them that I understood why they were frustrated but that in the long-run the new policy would make the store run more efficiently. I told them that we just had to trust our managers and policy-makers -- we're all on the same team, after all, and the policies are there to ensure great customer experiences."
"At one of my former retail jobs, our return policy changed unexpectedly, which made a lot of our customers really upset. It was a huge inconvenience for me and my coworkers, and we were all frustrated with the way the policy changed. For weeks, we had irate customers coming into the store, frequently yelling at the customer associates, who had no control over the new policy. Even though it would have been easier at times to just return an angry customer's item, I also knew that the policy existed for a reason and that it would be unethical and inappropriate not to follow procedure. On the upside, I got really good at patiently listening to customers' complaints and explaining policies calmly!"
Target Corporation (Target) operates Target general merchandise stores with an assortment of general merchandise and food items. During the fiscal year ended January 30, 2010 (fiscal 2009), the Target stores also included a deeper food assortment, including perishables and an offering of dry, dairy and frozen items. In addition, the Company operates SuperTarget stores with a line of food and general merchandise items. Target.com offers an assortment of general merchandise, including various items found in its stores and a complementary assortment, such as extended sizes and colors, sold only online. It operates in two segments: Retail and Credit Card. The Retail segment includes all of its merchandising operations, including its general merchandise and food discount stores in the United States and its integrated online business. The Credit Card segment offers credit to qualified guests through its branded credit cards, the Target Visa and the Target Card (collectively, REDcards).