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30 Questions and Answers by Jordan Henry
Updated July 6th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
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Question 1 of 30

Have you ever helped someone else achieve their goal or better themselves? If so, how?

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Interview Questions

1.

Have you ever helped someone else achieve their goal or better themselves? If so, how?

Working as a Target team-member will frequently involve helping your coworkers complete tasks and achieve their goals. Employers want to know that you exhibit selflessness and are eager to accomplish goals as a team. Think about the times you have helped a friend or coworker achieve a goal. You may have run a few miles with them each day in preparation for a 10k. Maybe you offered to watch your friend's kids for an evening so she and her partner could have a date night out. Give a brief description of the scenario and mention the outcome for your friend or coworker.

Jordan's Answer #1

"My senior year of college, my roommate was having a tough time getting ready for a huge mid-term exam. She really needed help, so we stayed up late every night for a week, writing essay answers and reviewing flashcards. While we worked together, she became less stressed out about the test and felt more confident about how she would do. She ended up getting a better grade than she hoped for, and we went out that weekend and celebrated her accomplishment."

Jordan's Answer #2

"My coworker was recently up for a huge promotion at work, and he really felt like he needed help preparing. I helped him look over and make changes to his resume, and we set up a mock-interview so we could run through questions he may be asked. Even though he didn't end up getting the promotion, he was really grateful -- he said he felt more confident about applying for promotions and new jobs in the future."

2.

How can I trust you not to steal?

This one should be easy! Tell the interviewer that you are a trustworthy, honest worker with a great track-record.

Jordan's Answer #1

"I can't imagine ever stealing, especially from my workplace! I know that being a member of a team means being trustworthy and honest, and I would never take advantage of my coworkers by taking merchandise that doesn't belong to me. I'm excited about working at Target and would never do something to jeopardize my job!"

Jordan's Answer #2

"At a previous job, I actually witnessed a coworker trying to steal merchandise from the store. It made me so upset, and I knew the right thing to do was to immediately tell my manager what I had seen."

3.

How often are you late for your responsibilities, such as school or work?

When you're a member of a team at Target, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situations that would make you late for your shift.

Jordan's Answer #1

"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure I give myself extra time when there's snow or ice."

Jordan's Answer #2

"Example: "I used to work with someone who was always, always late for their shift, and it was very frustrating! Since then, I'm meticulous about being on-time -- I want to make sure I'm being a good team-member and supporting my coworkers! Everyone has other places to be after work, so I want to make sure my other team-members can make it where they're going on time after their shifts."

4.

Tell me about a time you had to be a leader. What was the outcome?

Working at Target may afford you many opportunities to step up and be a leader, whether it's through your dauntlessly cheerful attitude or taking ownership of tasks that others may not want to do. Even if you've never been a team lead or manager, opportunities for leadership are everywhere; you don't have to have a 'leader' title to exhibit leadership qualities! Describe a time you stepped into the role of leader, whether at work, at a volunteer position, or on a sports team.

Jordan's Answer #1

"My senior year of high school, my chemistry class had a huge year-end group project. Group projects are hard for some people -- not everyone likes to take responsibility and be a leader. But I love it! I started out by breaking down the project into smaller tasks, and then asked my classmates what they would most enjoy doing. I offered to take the tasks that no one else wanted, and that took a lot of the pressure off of everyone else -- chemistry is one of my favorite subjects, so I didn't mind taking on the harder piece of work. I invited my group over to my house to work on the project together: we ordered pizza, listened to music, and made it as fun as we could. We ended up getting an A on the project, and everyone felt like it was a team effort."

Jordan's Answer #2

"I recently started coaching a little league team in my community, and I'm having so much fun! Working with kids can be hard and messy sometimes -- not unlike working with customers! I've learned so much about organization and bring a composed, cheerful attitude to every task. I've also learned that success doesn't always mean "winning" but doing our best as a team and bringing dedication and passion to practices and games."

5.

Describe an instance when you did not have enough time to complete all assigned tasks. How did you prioritize?

Target team-members will likely have various tasks throughout their shift, from cleaning and organizing to cart attending to guest services. The store may be especially busy some days, or unexpected tasks may come up that shift your focus and priorities. Let the interviewer know that you are organized and adaptable, that you generally complete every task you're assigned, and explain your game-plan when you aren't able to complete a set of tasks.

Jordan's Answer #1

"One of my greatest gifts is an eye for efficiency and strategy: if I'm assigned six different tasks that I must complete by the end of a shift, I can quickly organize them in my head based on what the highest priority or goal is for the day. One of my biggest pet peeves is when I'm unable to finish what I start! If I'm getting near the end of my shift and know I may not be able to complete everything on my list, I first complete whatever the highest priority task is. Then, if other leftover tasks are equally important, I follow up with my manager well before my shift is over and let him or her know where I am in my tasks and ask if there's one task I should prioritize and finish before I leave for the day."

Jordan's Answer #2

"One of the things I love most about working in the retail industry is the fast pace and varied responsibilities from day to day. I enjoy having a plan and timetable that will help me complete my tasks, and I love finding the most efficient way to complete a task. Sometimes, though, there just aren't enough hours in a shift to finish everything because the store gets busy or we have a time-consuming customer. In that case, I prioritize what I need to finish up before my next shift so I can set my fellow team-members up for success. I know that customer service is always the most important thing, so I focus on that first; then, I try to complete any tasks I began but couldn't complete, starting with the most complicated. I don't want the team-member who comes after me to have to sort out a mess!"

6.

Why should we not hire you?

Don't give the interviewer a reason not to hire you! Tell them that you're excited about being a member of the Target family; that you love the product, mission, and aesthetic of the Target brand; and that you are a customer-focused worker who would be a great team-member. Confidently tell the interviewer that there is no reason not to hire you!

Jordan's Answer #1

"I think I would be an excellent member of the Target family! I love meeting new people and helping them find what they're looking for, and I'm excited about the opportunity to work on a team. Target is a wonderful organization: I've always loved being a Target customer, and I would love to transition to a Target employee!"

Jordan's Answer #2

"My job experience has really prepared me to be an excellent addition to the Target team. Over the last several years, I've honed my organization and and strategy skills, as well as my interpersonal skills -- all of the things that make a great Target team-member. As you can see from my employment record, once I find a great job, I stay at the company for the long-haul. Target is a company whose mission, goals, and aesthetic I stand behind."

7.

Do you prefer working in a team environment or alone?

At Target stores, you and your coworkers will work as a team to ensure customer satisfaction. Describe your experience working on a team and whether or not it was a positive experience. If you enjoy teamwork, let them know what you love about it. If you enjoy solitary work, think about how you could translate your independent work into a team environment.

Jordan's Answer #1

"Though I enjoy working on individual, independent tasks, I'm really energized by the dynamics of tackling a project with a team. Everyone brings different skills and interests to the table, and I love being on a team where everyone gets to really shine!"

Jordan's Answer #2

"I love working as a team in my free time -- house projects with my partner, playing on a pick-up softball team; however, in my job experience so far, I haven't had as many opportunities to work with team-members. That's one of the things I'm really missing at my current company, and I would love to go to work knowing I was a member of a team."

8.

Do you have any friends or relatives that work at Target?

There's no right or wrong answer here -- just be honest with the interviewer! If you have had a friend or relative who works or worked at Target, let the interviewer know what a positive experience they had and that they have wonderful things to say about their time at Target. If you don't know anyone who's worked at Target, that's okay, too! You can talk about some of your experience as a Target customer instead, or describe your impression of the Target team-members you've encountered as a shopper.

Jordan's Answer #1

"My sister was a part-time worker at Target during her senior year of high school, and she loved it! She always came home from work with stories about her coworkers and customers, and she seemed really excited about all of the great experience she was getting."

Jordan's Answer #2

"I don't know anyone who has worked at Target, but I've been a dedicated Target shopper for years! I love that it's a one-stop shop for everything I need from fashion to gift-giving. I've always been impressed with the Target employees I've spoken to -- they always have cheerful, helpful attitudes."

9.

How well do you handle customer complaints?

In a retail situation like a job at Target, addressing customer complaints with understanding and kindness is an essential part of customer service. The interviewer wants to know that you are comfortable talking to customers and dealing with hard situations. If you have experience in this area, give an example of a way you dealt with a complaint from a customer. If you don't have experience, that's okay -- try to imagine yourself in that situation and describe what you would do.

Jordan's Answer #1

"When I worked at my former retail job, we often had customers who were upset or dissatisfied with corporate policy or garment construction -- that's just part of working retail! It was hard to deal with upset customers at first, but then I started to understand that most of the time, angry customers have good intentions when they have a complaint like that. I always try to listen to and repeat the complaint so I know I understand it, and then take any steps I can to fix the problem. If I can't fix the problem, then I worked with my manager to come up with a solution that made the customer happy. I believe there's always a way to make a bad situation better, even if the mistake can't be totally undone."

Jordan's Answer #2

"I think one of my best qualities is being a good listener, and that's what I would try to do with a customer who had a complaint. Part of being a good listener is making eye contact, smiling, and paying attention to the customer's body language. I would make sure the customer knows that I hear their complaint and understand why they're upset, and I would apologize for any trouble they're having with our products. And I'd always make sure to offer to correct any mistakes that were made or try my best to fix the problem."

10.

How would you handle an unruly customer?

In a service-focused job like a retail position at Target, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.

Jordan's Answer #1

"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."

Jordan's Answer #2

"In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and always wanted one of my team-members to "hold her hand" while she shopped. Myself and my other coworkers kind of dreaded helping her, and sometimes we didn't give her all the attention she wanted. One day, one of my coworkers took a different approach: she asked the customer questions and got to know her a little bit, and then did everything she could to address her frustrations and make her happy. The customer left that day smiling, and I learned so much about how to speak to and listen to a frustrated -- and frustrating -- customer!"

11.

What do you know about Target?

When interviewing for a job at Target or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on Target's website, take a look at their different departments, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events; you could even describe what their motto means to you: 'Expect More. Pay Less.' List 5-7 things that about Target that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!

Jordan's Answer #1

"I've been a Target customer for years and have always appreciated their dedication to making fashion and design accessible for everyone! They're always at the forefront of the latest trends so that those of us on a budget don't have to sacrifice personal style. When I walk into a Target store, I always know exactly what I'm going to get: a huge variety, great customer service, and a diverse, inclusive group of customer associates ready to help me with any questions I have."

Jordan's Answer #2

"If I had to describe Target in five words, I would say STYLISH, INVITING, AFFORDABLE, ACCESSIBLE, and definitely FUN. That's what I've always experienced when I shop at Target, but I was also really excited to learn more about Target's dedication to community engagement. From their commitment to partnering with female- and minority-owned businesses, to giving 5% of their profits to strengthen their communities, Target is an impressive organization that I would love to be a part of."

12.

How do you expect to make a difference at Target?

In customer service jobs, especially retail positions like those at Target, making a positive impact on your team and your customers is vitally important. The interviewer wants to hear that you have thought about what you bring to a team and what kind of impact you hope to have while you're there. Share what you're passionate about and what you think you bring to a team!

Jordan's Answer #1

"I ascribe to the first rule I learned at summer camp: leave your space better than you found it. That's how I approach work, too -- I always want to leave my workspace cleaner, my coworkers happier, and my customers more satisfied than when I arrived at work. I love to make people smile with my upbeat attitude and my willingness to tackle tasks that others aren't excited to do (like taking out the trash)."

Jordan's Answer #2

"I have an instinct for finding people who are having a bad day and figuring out how to make it brighter -- I think that's one of my greatest gifts. So when I see a customer who seems down, or a coworker who's out of sorts, I make it my mission to make their day better: whether that's cheering them up, commiserating with what's troubling them, or helping them find a fun distraction from their problem. People's energies and moods make a huge impact on the atmosphere of the store, and making a difference in one person's day often has ripple effects on the other people they interact with for the rest of the day."

13.

What are some of your weaknesses?

We all have things we can improve about ourselves, so don't be afraid to share them. Consider describing some weaknesses that are non-essential to the job you're applying for at Target, weaknesses that you are actively trying to address, or try identifying the flip-side of one of your strengths. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to.

Jordan's Answer #1

"I love solving problems, but when something is really tricky I sometimes forget to ask for help. I know being a member on a team, especially a new team-member, sometimes means admitting that I don't know the answer and asking for help when I need it."

Jordan's Answer #2

"Meeting new people is one of my favorite things about my current customer-service job, but I know I have a tendency to get so excited about connecting with a customer that I sometimes forget to focus on other aspects of retail work, like organizing. Recently, I've been focusing on improving my multi-tasking abilities so that I can focus on customers' needs while paying attention to the work environment as well."

14.

How would you deal with an angry customer while you were busy completing tasks?

In a retail position at Target, customers are always the priority. Be sure to tell the interviewer that you know positive customer-interactions are the most important part of your job and describe how you would handle a frustrated customer. The interviewer wants to hear that customers come before other tasks. Be sure to mention that once you have the customer on their way you would go back to working on your task.

Jordan's Answer #1

"Retail work is all about making customers happy, so I would immediately stop what I was doing and listen to the customer. They just want to know their complaints and frustrations are being heard like the rest of us, so I would be sure to ask questions, make eye-contact, and repeat information back to the customer so they know I'm really listening. If I couldn't immediately solve the customer's problem, I would work with another team-member or manager to make sure the customer leaves the store feeling happy -- and with a positive story to tell their friends about shopping at Target."

Jordan's Answer #2

"I love the challenge of changing a bad experience into a good one, so frustrated and angry customers don't bother me at all. Tasks can always wait; the customer's experience is the most important thing, so I would stop what I was doing and focus on the customer. Most of the time, angry customers are more upset because they've been treated badly in the past -- they really just need to know that their frustrations are heard and understand that I'll do everything I can to fix the problem. I make it my personal mission to make an angry customer laugh or crack a smile before they leave the store."

15.

Where do you see yourself in five years?

The interviewer wants to know that they are making an investment and that you want to be part of the Target family for the long-term. If you're a student, let the interviewer know about your plans during school and after graduation. Describe your ambitions, education and career goals, and what you want your life to be like in five years. Think about how your career at Target can help you meet your goals. If you're not a student, share some of your goals and maybe some of your previous work experience. Chart a course for your future that includes career advancement with Target -- maybe even describe how you plan to advance in the company and receive potential promotions!

Jordan's Answer #1

"As I work on my degree in Business, I believe experience at Target at any level would prepare me for success in my future. I really appreciate the way that Target has always run their business, and I'm inspired by the different ways I could put what I'm learning in the classroom into action as a member of the Target team. In five years, once my degree is completed, I'm hopeful that I will have proved myself to be a hard, dedicated worker who wants to learn -- and that I'll be prepared to move up in the company."

Jordan's Answer #2

"I've spent the last couple of decades as a stay-at-home-mom, and I would be so thrilled to rejoin the workforce as a team-member at Target. Wrangling kids and their various, complicated schedules has really honed my organizational skills, which I believe sets me up for success in the retail world. In five years, I would love to be in some kind of leadership role. I love managing people, discovering what they're best at, and setting them up for success as well -- that's probably the mom in me! I hope to prove my merits as a leader at Target so that in five years, I've proven I can handle the responsibilities of being a team leader or a manager."

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