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Target Interview
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30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

How would you deal with an angry customer while you were busy completing tasks?

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Target Interview Questions

  1. 1.

    How would you deal with an angry customer while you were busy completing tasks?

      In a retail position at Target, customers are always the priority. Be sure to tell the interviewer that you know positive customer-interactions are the most important part of your job and describe how you would handle a frustrated customer. The interviewer wants to hear that customers come before other tasks. Be sure to mention that once you have the customer on their way you would go back to working on your task.

      Jordan's Answer

      "Retail work is all about making customers happy, so I would immediately stop what I was doing and listen to the customer. They just want to know their complaints and frustrations are being heard like the rest of us, so I would be sure to ask questions, make eye-contact, and repeat information back to the customer so they know I'm really listening. If I couldn't immediately solve the customer's problem, I would work with another team-member or manager to make sure the customer leaves the store feeling happy -- and with a positive story to tell their friends about shopping at Target."

      Jordan's Answer

      "I love the challenge of changing a bad experience into a good one, so frustrated and angry customers don't bother me at all. Tasks can always wait; the customer's experience is the most important thing, so I would stop what I was doing and focus on the customer. Most of the time, angry customers are more upset because they've been treated badly in the past -- they really just need to know that their frustrations are heard and understand that I'll do everything I can to fix the problem. I make it my personal mission to make an angry customer laugh or crack a smile before they leave the store."

  2. 2.

    When was the last time you contributed to a team effort, and what was your role?

      At Target, teamwork is a vital part of the health of each store. Let the interviewer know what kind of teams you've been on in the past and describe how you contributed to the success of the team. Perhaps you were part of a team tackling a big project at work or school, or maybe you were on a basketball team in high school. Discuss how you personally made efforts to contribute to the team, and be sure to mention your team's successes.

      Jordan's Answer

      "In my current position as a customer services associate, I love working with my fellow team members to meet each customer's needs with efficiency, a helpful attitude, and fun! Recently, our team had to do inventory of the entire store, which meant several early mornings -- but we made it fun by having friendly competitions and bringing each other coffee throughout the day. We even ended up finishing inventory 2 hours earlier than expected!"

      Jordan's Answer

      "A few months ago, I started volunteering for my local animal shelter, and I've been so excited about the friendships I've made as a part-time team-member there. Even though the job isn't always glamorous -- picking up after and bathing dogs can be nasty work! -- I know even the little things I do help the full-time employees focus on the important work of finding forever homes for the animals."

  3. 3.

    Tell me about your experience working in retail.

      From Front of Store to Beauty to Sales Floor associates, Target is all about creating great customer experiences. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry! If you do have experience, that's great -- give the interviewer an overview of your job duties and be sure to let them know how much you enjoy the industry.

      Jordan's Answer

      "While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct essays and prepare for English tests. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience will set me up for success in the retail industry."

      Jordan's Answer

      "I love working in the retail world! One of my favorite things is helping someone find an outfit that makes them feel confident, attractive, and successful. As a customer associate at my former company, I loved getting to know our regular customers and helping them find exactly what they were looking for."

  4. 4.

    How would your references describe you?

      Employers like Target want to know about your interpersonal skills, and references from previous employers and coworkers are a great way to find out more about you. What kind of impression do you believe you make on coworkers and managers? What have others told you are your best qualities? Try to use real example of positive things your references have told you in the past. Concrete examples will impress your interviewer!

      Jordan's Answer

      "My manager at my job in high school, Angela, always told me I brought a sunny, positive energy to our group. Even when we were dealing with difficult customers or everyone was having an 'off' day, Angela told me that she always felt things lighten up when I got to work. That's what I try to bring to a team, so that was a great compliment!"

      Jordan's Answer

      "Jelisa, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking the trash out or dealing with especially difficult regular customers."

  5. 5.

    Why do you think you will like working at Target?

      Think about Target's aesthetic, brand, and foundational beliefs: the interviewer wants to know that you can already see how you would fit in the Target family. Maybe describe what 'Expect More. Pay Less.' means to you, talk about the things that excite you about the Target brand, or mention unique things that you would bring to the Target environment.

      Jordan's Answer

      "Something I love about Target is that it's really a one-stop shop for all of the important events in a customer's life -- from finding the perfect little black dress for a date, to planning a family member's baby shower or graduation party. That's what I'm really looking forward to most about the possibility of being a Target team-member. It's really special to be a small part of someone's big day!"

      Jordan's Answer

      "Having been a Target customer for so many years, it's easy to see that the employees love being a part of the Target team, so I'm definitely excited by that. But the thing that makes me most excited is knowing that if I worked at Target, I would be part of an organization that is committed to the community. It's important to me to work for an organization that makes a positive impact on the world, and I know that's what I would have if I worked at Target."

  6. 6.

    Do you have any friends or relatives that work at Target?

      There's no right or wrong answer here -- just be honest with the interviewer! If you have had a friend or relative who works or worked at Target, let the interviewer know what a positive experience they had and that they have wonderful things to say about their time at Target. If you don't know anyone who's worked at Target, that's okay, too! You can talk about some of your experience as a Target customer instead, or describe your impression of the Target team-members you've encountered as a shopper.

      Jordan's Answer

      "My sister was a part-time worker at Target during her senior year of high school, and she loved it! She always came home from work with stories about her coworkers and customers, and she seemed really excited about all of the great experience she was getting."

      Jordan's Answer

      "I don't know anyone who has worked at Target, but I've been a dedicated Target shopper for years! I love that it's a one-stop shop for everything I need from fashion to gift-giving. I've always been impressed with the Target employees I've spoken to -- they always have cheerful, helpful attitudes."

  7. 7.

    What are some of your weaknesses?

      We all have things we can improve about ourselves, so don't be afraid to share them. Consider describing some weaknesses that are non-essential to the job you're applying for at Target, weaknesses that you are actively trying to address, or try identifying the flip-side of one of your strengths. The interviewer will likely take note of these things and may even provide you with additional training or mentoring in these areas to help you excel. The interviewer wants to hear that your weaknesses are not critical for the job you are applying to.

      Jordan's Answer

      "I love solving problems, but when something is really tricky I sometimes forget to ask for help. I know being a member on a team, especially a new team-member, sometimes means admitting that I don't know the answer and asking for help when I need it."

      Jordan's Answer

      "Meeting new people is one of my favorite things about my current customer-service job, but I know I have a tendency to get so excited about connecting with a customer that I sometimes forget to focus on other aspects of retail work, like organizing. Recently, I've been focusing on improving my multi-tasking abilities so that I can focus on customers' needs while paying attention to the work environment as well."

  8. 8.

    How can I trust you not to steal?

      This one should be easy! Tell the interviewer that you are a trustworthy, honest worker with a great track-record.

      Jordan's Answer

      "I can't imagine ever stealing, especially from my workplace! I know that being a member of a team means being trustworthy and honest, and I would never take advantage of my coworkers by taking merchandise that doesn't belong to me. I'm excited about working at Target and would never do something to jeopardize my job!"

      Jordan's Answer

      "At a previous job, I actually witnessed a coworker trying to steal merchandise from the store. It made me so upset, and I knew the right thing to do was to immediately tell my manager what I had seen."

  9. 9.

    Where do you see yourself in five years?

      The interviewer wants to know that they are making an investment and that you want to be part of the Target family for the long-term. If you're a student, let the interviewer know about your plans during school and after graduation. Describe your ambitions, education and career goals, and what you want your life to be like in five years. Think about how your career at Target can help you meet your goals. If you're not a student, share some of your goals and maybe some of your previous work experience. Chart a course for your future that includes career advancement with Target -- maybe even describe how you plan to advance in the company and receive potential promotions!

      Jordan's Answer

      "As I work on my degree in Business, I believe experience at Target at any level would prepare me for success in my future. I really appreciate the way that Target has always run their business, and I'm inspired by the different ways I could put what I'm learning in the classroom into action as a member of the Target team. In five years, once my degree is completed, I'm hopeful that I will have proved myself to be a hard, dedicated worker who wants to learn -- and that I'll be prepared to move up in the company."

      Jordan's Answer

      "I've spent the last couple of decades as a stay-at-home-mom, and I would be so thrilled to rejoin the workforce as a team-member at Target. Wrangling kids and their various, complicated schedules has really honed my organizational skills, which I believe sets me up for success in the retail world. In five years, I would love to be in some kind of leadership role. I love managing people, discovering what they're best at, and setting them up for success as well -- that's probably the mom in me! I hope to prove my merits as a leader at Target so that in five years, I've proven I can handle the responsibilities of being a team leader or a manager."

  10. 10.

    How would you handle an unruly customer?

      In a service-focused job like a retail position at Target, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.

      Jordan's Answer

      "I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."

      Jordan's Answer

      "In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and always wanted one of my team-members to "hold her hand" while she shopped. Myself and my other coworkers kind of dreaded helping her, and sometimes we didn't give her all the attention she wanted. One day, one of my coworkers took a different approach: she asked the customer questions and got to know her a little bit, and then did everything she could to address her frustrations and make her happy. The customer left that day smiling, and I learned so much about how to speak to and listen to a frustrated -- and frustrating -- customer!"

  11. 11.

    Describe a time when you disliked company rules in a previous job.

      Organizations have rules for a reason, and Target is no exception. The health of a team depends on everyone's willingness to follow the rules. Be sure to let the interviewer know that you always follow the rules, even when you don't necessarily agree with them. Think of a unique example of a rule you had to follow at a previous job and describe why you disagreed with it -- but make sure you make it clear that you always followed the rule.

      Jordan's Answer

      "I'm a major rule-follower -- I hate the feeling of knowing I broke a rule, especially if it affects my team! The only rule that's bothered me at work was about not keeping lunch boxes/totes in the fridge. I know the point was to save space, but everyone always ended up having to line up at the fridge at lunch time, so we missed out on enjoying our meals together. But at the end of the day, it's not so bad to wait a few extra minutes -- and everyone got some time to enjoy time together while we waited."

      Jordan's Answer

      "In college, I had an internship at a company that had a strict rule against interoffice dating relationships. I had a friend there who was really interested in one of our coworkers, and it was clear that the feeling was mutual. I felt really frustrated about the rule for them because I wanted them both to be happy -- but I also knew that the rule was there for a reason and that a relationship could cause serious problems for the rest of the team, so I encouraged my friend to be patient and follow the rules."

  12. 12.

    Tell me about a time you had to be a leader. What was the outcome?

      Working at Target may afford you many opportunities to step up and be a leader, whether it's through your dauntlessly cheerful attitude or taking ownership of tasks that others may not want to do. Even if you've never been a team lead or manager, opportunities for leadership are everywhere; you don't have to have a 'leader' title to exhibit leadership qualities! Describe a time you stepped into the role of leader, whether at work, at a volunteer position, or on a sports team.

      Jordan's Answer

      "My senior year of high school, my chemistry class had a huge year-end group project. Group projects are hard for some people -- not everyone likes to take responsibility and be a leader. But I love it! I started out by breaking down the project into smaller tasks, and then asked my classmates what they would most enjoy doing. I offered to take the tasks that no one else wanted, and that took a lot of the pressure off of everyone else -- chemistry is one of my favorite subjects, so I didn't mind taking on the harder piece of work. I invited my group over to my house to work on the project together: we ordered pizza, listened to music, and made it as fun as we could. We ended up getting an A on the project, and everyone felt like it was a team effort."

      Jordan's Answer

      "I recently started coaching a little league team in my community, and I'm having so much fun! Working with kids can be hard and messy sometimes -- not unlike working with customers! I've learned so much about organization and bring a composed, cheerful attitude to every task. I've also learned that success doesn't always mean "winning" but doing our best as a team and bringing dedication and passion to practices and games."

  13. 13.

    Do you prefer working in a team environment or alone?

      At Target stores, you and your coworkers will work as a team to ensure customer satisfaction. Describe your experience working on a team and whether or not it was a positive experience. If you enjoy teamwork, let them know what you love about it. If you enjoy solitary work, think about how you could translate your independent work into a team environment.

      Jordan's Answer

      "Though I enjoy working on individual, independent tasks, I'm really energized by the dynamics of tackling a project with a team. Everyone brings different skills and interests to the table, and I love being on a team where everyone gets to really shine!"

      Jordan's Answer

      "I love working as a team in my free time -- house projects with my partner, playing on a pick-up softball team; however, in my job experience so far, I haven't had as many opportunities to work with team-members. That's one of the things I'm really missing at my current company, and I would love to go to work knowing I was a member of a team."

  14. 14.

    Describe an instance when you did not have enough time to complete all assigned tasks. How did you prioritize?

      Target team-members will likely have various tasks throughout their shift, from cleaning and organizing to cart attending to guest services. The store may be especially busy some days, or unexpected tasks may come up that shift your focus and priorities. Let the interviewer know that you are organized and adaptable, that you generally complete every task you're assigned, and explain your game-plan when you aren't able to complete a set of tasks.

      Jordan's Answer

      "One of my greatest gifts is an eye for efficiency and strategy: if I'm assigned six different tasks that I must complete by the end of a shift, I can quickly organize them in my head based on what the highest priority or goal is for the day. One of my biggest pet peeves is when I'm unable to finish what I start! If I'm getting near the end of my shift and know I may not be able to complete everything on my list, I first complete whatever the highest priority task is. Then, if other leftover tasks are equally important, I follow up with my manager well before my shift is over and let him or her know where I am in my tasks and ask if there's one task I should prioritize and finish before I leave for the day."

      Jordan's Answer

      "One of the things I love most about working in the retail industry is the fast pace and varied responsibilities from day to day. I enjoy having a plan and timetable that will help me complete my tasks, and I love finding the most efficient way to complete a task. Sometimes, though, there just aren't enough hours in a shift to finish everything because the store gets busy or we have a time-consuming customer. In that case, I prioritize what I need to finish up before my next shift so I can set my fellow team-members up for success. I know that customer service is always the most important thing, so I focus on that first; then, I try to complete any tasks I began but couldn't complete, starting with the most complicated. I don't want the team-member who comes after me to have to sort out a mess!"

  15. 15.

    Why should we not hire you?

      Don't give the interviewer a reason not to hire you! Tell them that you're excited about being a member of the Target family; that you love the product, mission, and aesthetic of the Target brand; and that you are a customer-focused worker who would be a great team-member. Confidently tell the interviewer that there is no reason not to hire you!

      Jordan's Answer

      "I think I would be an excellent member of the Target family! I love meeting new people and helping them find what they're looking for, and I'm excited about the opportunity to work on a team. Target is a wonderful organization: I've always loved being a Target customer, and I would love to transition to a Target employee!"

      Jordan's Answer

      "My job experience has really prepared me to be an excellent addition to the Target team. Over the last several years, I've honed my organization and and strategy skills, as well as my interpersonal skills -- all of the things that make a great Target team-member. As you can see from my employment record, once I find a great job, I stay at the company for the long-haul. Target is a company whose mission, goals, and aesthetic I stand behind."

  16. 16.

    How well do you handle customer complaints?

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  17. 17.

    Have you ever called off from work before?

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  18. 18.

    Have you ever helped someone else achieve their goal or better themselves? If so, how?

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  19. 19.

    What would you do if a coworker asked you to help them steal?

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  20. 20.

    How do you expect to make a difference at Target?

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  21. 21.

    Why do you feel you will be better suited for this job than the other applicants?

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  22. 22.

    How often are you late for your responsibilities, such as school or work?

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  23. 23.

    Tell me about a time you went above and beyond for a customer.

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  24. 24.

    What is your best personal trait?

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  25. 25.

    Name your three best qualities.

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  26. 26.

    Do you need a job at Target, or are you just working for fun?

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  27. 27.

    Would you say you are a sociable person?

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  28. 28.

    What do you know about Target?

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  29. 29.

    Have you ever goofed off, played pranks, or planned surprises in the classroom or in past jobs?

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  30. 30.

    Have you ever been faced with enforcing a company policy that you did not agree with? How did you handle it?

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