Customer Service Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service was updated on August 17th, 2018. Learn more here.

Question 1 of 25

How would you react if a customer was lying to you, to gain a refund or free product?

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Customer Service Interview Questions & Answers

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  1. 1.

    How would you react if a customer was lying to you, to gain a refund or free product?

  2. 2.

    What would cause you to lose your temper with a customer?

  3. 3.

    Tell me about your customer service experience.

  4. 4.

    How do you feel about promoting a product, or upselling, during a customer service based interaction?

  5. 5.

    What tools do you need to deliver excellent customer service?

  6. 6.

    Have you ever broken company rules to make a customer happy?

  7. 7.

    Have you ever worked with a CRM, or client management software?

  8. 8.

    How do you deal with customer rejection?

  9. 9.

    When was the last time you turned an angry customer around?

  10. 10.

    Have you ever received a negative review from a customer?

  11. 11.

    When have you received exceptional customer service? What made the experience stand out?

  12. 12.

    What is the difference between customer service, and customer support?

  13. 13.

    What skills do you believe you possess that help you deliver excellent customer service?

  14. 14.

    How would you handle a rude customer?

  15. 15.

    If you could not make a customer happy, what would you do?

  16. 16.

    Do you like being around people?

  17. 17.

    How would you help a customer who you found difficult to understand, due to a language barrier?

  18. 18.

    Tell me about the last customer service skill you learned.

  19. 19.

    How would you sell a product that you did not believe in?

  20. 20.

    Tell me about a time when you went above and beyond for customer service.

  21. 21.

    How do you define good customer service?

  22. 22.

    What customer engagement strategy is the most rewarding for you?

  23. 23.

    Have you received any formal customer service training?

  24. 24.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  25. 25.

    Give me an example of how you delivered excellent customer service at your last position.