Customer Service Mock Interview

To help you prepare for your next job interview, here are 25 interview questions focused on your customer service skills.

Customer Service was written by and updated on August 17th, 2018. Learn more here.

Question 1 of 25

Have you received any formal customer service training?

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List of 25 Customer Service Interview Questions & Answers

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  1. 1.

    Have you received any formal customer service training?

  2. 2.

    How would you handle a rude customer?

  3. 3.

    How would you help a customer who you found difficult to understand due to a language barrier?

  4. 4.

    Do you like being around people?

  5. 5.

    Have you ever broken company rules to make a customer happy?

  6. 6.

    How do you feel about promoting a product, or upselling, during a customer service based interaction?

  7. 7.

    How do you define good customer service?

  8. 8.

    How would you react if a customer was lying to you to gain a refund or free product?

  9. 9.

    Tell me about a time when you went above and beyond for customer service.

  10. 10.

    Give me an example of how you delivered excellent customer service at your last position.

  11. 11.

    What customer engagement strategy is the most rewarding for you?

  12. 12.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  13. 13.

    Have you ever received a negative review from a customer?

  14. 14.

    What skills do you believe you possess that help you deliver excellent customer service?

  15. 15.

    Tell me about your customer service experience.

  16. 16.

    When have you received exceptional customer service? What made the experience stand out?

  17. 17.

    When was the last time you turned an angry customer around?

  18. 18.

    If you could not make a customer happy, what would you do?

  19. 19.

    What would cause you to lose your temper with a customer?

  20. 20.

    What tools do you need to deliver excellent customer service?

  21. 21.

    Have you ever worked with a CRM, or client management software?

  22. 22.

    What is the difference between customer service and customer support?

  23. 23.

    Tell me about the last customer service skill you learned.

  24. 24.

    How would you sell a product that you did not believe in?

  25. 25.

    How do you deal with customer rejection?