MockQuestions

Customer Service Mock Interview

To help you prepare for your next job interview, here are 25 interview questions focused on your customer service skills.

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Question 1 of 25

Tell me about a time when you went above and beyond for customer service.

The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

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25 Customer Service Interview Questions & Answers

Below is a list of our Customer Service interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Tell me about a time when you went above and beyond for customer service.

  • 2. How do you define good customer service?

  • 3. What customer engagement strategy is the most rewarding for you?

  • 4. What skills do you believe you possess that help you deliver excellent customer service?

  • 5. Tell me about your customer service experience.

  • 6. When have you received exceptional customer service? What made the experience stand out?

  • 7. How would you handle a rude customer?

  • 8. Have you received any formal customer service training?

  • 9. Have you ever broken company rules to make a customer happy?

  • 10. How do you feel about saying 'no' to a customer with unreasonable requests?

  • 11. Give me an example of how you delivered excellent customer service at your last position.

  • 12. When was the last time you turned an angry customer around?

  • 13. If you could not make a customer happy, what would you do?

  • 14. Do you like being around people?

  • 15. What would cause you to lose your temper with a customer?

  • 16. How would you react if a customer was lying to you to gain a refund or free product?

  • 17. What tools do you need to deliver excellent customer service?

  • 18. Have you ever worked with a CRM, or client management software?

  • 19. What is the difference between customer service and customer support?

  • 20. Have you ever received a negative review from a customer?

  • 21. How would you help a customer who you found difficult to understand due to a language barrier?

  • 22. Tell me about the last customer service skill you learned.

  • 23. How do you feel about promoting a product, or upselling, during a customer service based interaction?

  • 24. How would you sell a product that you did not believe in?

  • 25. How do you deal with customer rejection?