Customer Service Mock Interview

To help you prepare for your next job interview, here are 25 interview questions focused on your customer service skills.

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Question 1 of 25

Tell me about a time when you went above and beyond for customer service.

The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

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25 Customer Service Interview Questions & Answers

  • 1. Tell me about a time when you went above and beyond for customer service.

  • 2. How do you define good customer service?

  • 3. What customer engagement strategy is the most rewarding for you?

  • 4. What skills do you believe you possess that help you deliver excellent customer service?

  • 5. Tell me about your customer service experience.

  • 6. When have you received exceptional customer service? What made the experience stand out?

  • 7. How would you handle a rude customer?

  • 8. Have you received any formal customer service training?

  • 9. Have you ever broken company rules to make a customer happy?

  • 10. How do you feel about saying 'no' to a customer with unreasonable requests?

  • 11. Give me an example of how you delivered excellent customer service at your last position.

  • 12. When was the last time you turned an angry customer around?

  • 13. If you could not make a customer happy, what would you do?

  • 14. Do you like being around people?

  • 15. What would cause you to lose your temper with a customer?

  • 16. How would you react if a customer was lying to you to gain a refund or free product?

  • 17. What tools do you need to deliver excellent customer service?

  • 18. Have you ever worked with a CRM, or client management software?

  • 19. What is the difference between customer service and customer support?

  • 20. Have you ever received a negative review from a customer?

  • 21. How would you help a customer who you found difficult to understand due to a language barrier?

  • 22. Tell me about the last customer service skill you learned.

  • 23. How do you feel about promoting a product, or upselling, during a customer service based interaction?

  • 24. How would you sell a product that you did not believe in?

  • 25. How do you deal with customer rejection?