Delta Air Lines HireVue Interview Questions & Answers
Below is a list of our Delta Air Lines interview questions. Click on any interview question to view our answer advice and answer examples. You may view 8 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Compatibility Questions
- 5. Competency Questions
- 6. Conflict Questions
- 7. Diversity Questions
- 8. EQ Questions
- 9. Experience Questions
- 10. Leadership Questions
- 11. Performance Based Questions
- 12. Problem Solving Questions
- 13. Teamwork Questions
Accomplishment
1. Talk about a time you succeeded despite being under intense pressure. Describe the situation, the actions you took, and the result.
Why the Interviewer Asks This Question
This question is directed to your project management skills, your stress management skills, your interpersonal skills, and your ability to conduct yourself professionally in difficult scenarios. The way you answer will indicate your emotional intelligence, professionalism, and your alignment with their company culture.
According to HireVue's interview builder, they break a candidate's experience level into five categories: novice, developing, intermediate, advanced, and expert. In this scenario, they would score someone who has "a limited capacity but likely to be dependable in simple situations" as a novice. Someone with intermediate skills they suggest would be "likely to be dependable but needs assistance in more difficult situations." Whereas they define an expert as someone who "takes pride in delivering a high-quality output of work, views change as a challenge and an opportunity to advance toward mutual goals."
Written by Kevin Downey on February 29th, 2024
What You Need to Know
Throughout your interview, you want to showcase a strong work ethic. You want to demonstrate effective planning skills and make your answers actionable when you can. Get into that mindset and allow some time to prepare. Enter the virtual interview room and ensure everything is working properly, regardless of which device you decide to use. Check that the webcam, sound, and lighting are suitable for your interview in advance. Ensure you've got the strongest Wi-Fi signal possible. Make sure your microphone is working properly. Close any unnecessary browsers or applications. Silence your phone and your notifications, and get ready. Also, go to the bathroom before your interview. Have a glass of water next to you if you need it. Make sure all of your other materials are within reach.
Delta also offers some similar advice in their FAQs: "Virtual interviews are dependent on having a good internet connection. Test your connection before the interview and make sure your microphone and webcam are functioning correctly. Video is required for all interviews. This interview will be self-recorded. Ensure you're not blocked, and that your webcam is at eye level (not angled up or down at you). Put yourself in the center of the frame."
Written by Kevin Downey on March 3rd, 2024
How to Prep
Throughout your interview, you want to take into consideration how HireVue's behavioral assessment model may interpret (or misinterpret) any verbal and non-verbal cues. Also, keep in mind, the recruiter will probably review your prerecorded interview, so you'll want to ensure you present yourself to them in a favorable light as well. So, make sure your lighting is equally balanced, and try to maintain eye contact with the camera as if you're speaking face-to-face with a person. The camera angle should be at eye level. Positioning it too low may cause you to come across as arrogant or autocratic. If the camera angle is too high and looking down at you, it may make you appear too weak or small. So, maintain eye contact with the lens instead of looking at yourself on the screen, as if you're speaking directly to someone. By doing this, you can prevent the algorithm from misinterpreting your response.
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"At my last job, we weren't allowed to go over our hours. But, there was a customer who was disabled who came into the store and preferred me as their personal shopper. But I was about to clock out, and their personal shopping typically takes an hour on average. I also had a personal obligation I needed to attend. So, I went to my manager and explained the situation. I also explained that if we were to service her to the best of our ability, we would need someone else who could help her when I wasn't around. So I suggested that my manager shop with us for the next ten minutes until they got to know each other, and then I could clock out. They dropped everything and loved my idea. And everything worked out perfectly."
Written by Kevin Downey on March 3rd, 2024
Accomplishment
2. Tell us about yourself.
Why the Interviewer Asks This Question
When starting off your interview, Delta advises their candidates to "Be yourself. Relax. Have fun and let your skills and personality shine! Most importantly, be authentic. Be yourself and answer questions honestly."
Displaying your personality can make a big difference in an interview. Although you're communicating with the algorithm, try to imagine you're engaging with an actual human being. Strive to project a calm and relaxed demeanor while speaking with a balanced yet enthusiastic tone. Maintain a soft smile and make eye contact with the camera. Radiate confidence and gracious composure.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
HireVue advertises that their "talent experience platform" streamlines the hiring process and enhances client recruitment by improving talent engagement, screening, and hiring. They suggest their products and services help "the ebbs and flows of the hiring landscape" by decreasing turnover, and maximizing the recruitment of top performers while saving their clients "the thousands of dollars that one bad hire costs" and "thousands of payroll hours" by streamlining their recruiting process.
The key feature of HireVue is the use of proprietary machine learning algorithms to analyze video interviews and predict future job performance. By analyzing verbal and non-verbal cues, like tone, body language, and consistency of answers, they'll identify a candidate's expertise, skills, personality, and integrity using data points. The information will then be compiled into "candidate insights reports" by the algorithm and forwarded to the recruiter.
Written by Kevin Downey on March 3rd, 2024
Tips
You'll have about 20-30 seconds to prepare your answer once a question is asked. Then, each answer has an average three-minute time limit. You are limited to recording your answers only once. There's no opportunity for do-overs. Some questions may take longer to respond to, but don't feel pressured to hurry. Also, avoid attempting to prolong your answer. Rather, be concise.
Written by Kevin Downey on March 3rd, 2024
How to Prep
Delta offers the following guidance on its website: "All virtual interviews at Delta are structured, meaning that you'll be asked a predetermined set of questions related to the job you're applying to. How do I prepare for an interview? Practice answering questions using the STAR method. The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing. It is a useful method of answering interview questions as it allows you to provide concrete examples to demonstrate that you possess the experience and skills for the job at hand."
Written by Kevin Downey on February 29th, 2024
Pro Tip
Hirevue offers the following tip: "Virtual interviewing is similar to the video calls many of us have been using. You will use a computer, tablet, or mobile device to answer questions created by the company for the position you are applying for. Maximize your comfort level and share your experiences and skills as naturally as possible. This is an opportunity to share your story as a candidate. All candidates applying to a position will receive the same set of questions, selected by the hiring company. Additionally, HireVue takes measures to prevent candidates from seeing these interview questions beforehand. These measures ensure that each candidate has the same amount of time to review the questions, and prepare their responses, giving all candidates the same interview experience and an equal shot at putting their best foot forward."
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"When I graduated from high school, I knew I wanted to travel so I took a gap year and joined AmeriCorps. In that experience, I gained several leadership skills and learned a lot about several cultures and the world at large. Then I went to university with a keen interest in travel and took my time figuring out where I wanted to go next. So I earned a degree in Sociology, and learned three languages, Spanish, Portuguese, and Italian. Now, I am hoping to earn a position as a flight attendant, and flying with Delta is at the top of my list."
Written by Kevin Downey on March 3rd, 2024
Accomplishment
3. Talk to us about your proudest achievement. Why was this achievement important?
Why the Interviewer Asks This Question
Delta is looking to develop "high-performing and high-potential" employees. So, they'll use what you consider above and beyond as an indicator of the type of job performance they can expect from you. For example, if this is you going above and beyond, what does your work standard look like in contrast? So, when offering an accomplishment or achievement that you are proud of, you'll want the messaging of your answer to suggest that your work standard is you always striving to exceed expectations.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Delta's recruiters suggest you take time before the interview to "review the job description and know your achievements and experiences. Make sure you have a full understanding of the job requirements, including key responsibilities, skills, and expected behaviors. Review the job preview video, if available. Review your past achievements and experiences that demonstrate your past behaviors and skills, and how you'd perform in the job. Have these 'top of mind' for your interview, as it is likely you'll be asked questions about your past behaviors and skills that relate to the job."
Written by Kevin Downey on March 1st, 2024
How to Prep
One advantage that HireVue offers is the flexibility for candidates to interview anytime, anywhere. This gives you ample time to prepare. Treat being on camera like an in-person interview and present yourself professionally in every way. Dress in appropriate professional attire for the position. Your grooming and attire will be evaluated by the algorithm for neatness and professionalism. HireVue even recommends "you wear exactly what you would for a traditional face-to-face interview. It may feel a little different to put on your Sunday best for your kitchen table, but hey, at least you won't have to get it pressed again after this, right?" Delta recommends you "wear clean, pressed and professional clothing. Consider the way our Flight Attendants dress and use that as inspiration. The uniform represents Delta's corporate image. Personal cleanliness and hygiene must be maintained at all times." As they say in their guidelines, the customer service experience you deliver begins the moment you put on your uniform and report to work.
As a best practice, review Delta's Appearance Requirement Guidelines for how to present yourself in your interview. For example, visible tattoos or visible body piercings are not permitted, contact lenses must be a naturally occurring eye color, braces should be clear or silver, and eyeglasses must be plain, contemporary, or business-like, and not tinted when working indoors.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"When I was in AmeriCorps we assisted several families in rebuilding their homes in a hurricane-devastated area. In that experience, I really got to know the family I was helping and educated them on several services and programs where they could get further assistance. I also trained their sons on several home repair and construction skills, which I had learned along the way. And when our work was finished, and their home was repaired and safe to live in once more, those two boys came up to me and told me they'd landed their first jobs thanks to the skills I had taught them. So for me, for so many reasons, that experience was my greatest accomplishment to date. Any time I can do something good while connecting with people along the way, all while learning about other cultures, I'll be happy."
Written by Kevin Downey on March 3rd, 2024
Behavioral
4. How would you react if you knew a team member was being dishonest? What actions would you take?
Why the Interviewer Asks This Question
This question is aimed at determining whether you are aligned with Delta's core values, principles, and expectations. In their code of conduct, Delta suggests, "If you are ever in doubt about a course of conduct, give yourself a gut check." So, your answer should provide indicators that you can be trusted to "know what is right and do what is right" while exercising good ethical judgment.
Written by Kevin Downey on March 1st, 2024
What You Need to Know
HireVue's "models focus on skills, behaviors, and competencies specific to the job." For example, they state, "Common types of questions you'll see in a video-based assessment are situational judgment questions. You'll be asked what actions to take when confronted with a hypothetical situation."
HireVue's interview questions mainly consist of situation judgment questions that inquire about a situation you've encountered, your actions, and the outcomes. The purpose of these behavioral questions is to evaluate your knowledge of the job, your competencies, and your hard skills. The way you answer will demonstrate your soft skills, including emotional intelligence, communication, empathy, resourcefulness, teamwork, and initiative.
HireVue breaks a candidate's experience level into five categories: novice, developing, intermediate, advanced, and expert. According to their definition, a novice would be "willing to bend the rules to deliver in their job role." Someone of intermediate experience "consistently holds themselves accountable for making principled decisions when working to meet the demand." Lastly, an expert "addresses unethical behaviors when working to meet the demand."
Written by Kevin Downey on March 1st, 2024
Pro Tip
Try to answer as sincerely as you can and draw off experiences where you truly shined. HireVue's assessment model will evaluate your choice of words and the content of your answer in tandem with analyzing your verbal and nonverbal cues. For example, any signs of discomfort it might interpret as signs of dishonesty. Such cues could be seeming restless, shifting your position, leaning back and away from the computer, narrowing your eyes, or averting your gaze, to name a few. So, throughout your interview, you want to maintain a relaxed and confident posture while pacing yourself.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"It depends on the situation, but I would always do the right thing. I would talk to them and try to get them to change course if it was a one-time moment of weakness. However, I would report the incident to my supervisors immediately and make sure I was upholding my commitments to our ethical code of conduct."
Written by Kevin Downey on March 3rd, 2024
Career Goals
5. Why did you apply to work for our company?
Why the Interviewer Asks This Question
This question zooms out and takes a broader look at your career goals, without focusing on what you hope to accomplish, but rather what you are looking for in an employer or work environment. The answer you provide to this question will help the assessment vendor evaluate how confident you are that you're the right fit for this opportunity, and if you're pursuing it for the right reasons. Your response will show whether you are aiming high because you want this job, or if you're being more practical and hoping to land any job.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
On their website, Delta advertises that "there are 100,000+ reasons to join Delta. Every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There's a whole world out there, and another one right here within Delta. Which means that whatever keeps you climbing, you'll discover it with us. Taking care of you. Investing in you. Believing in you. Our culture is rooted in a shared dedication to living our values."
Written by Kevin Downey on March 2nd, 2024
How to Prep
Create a list of all the reasons this position at Delta feels like the right long-term fit for you. When deciding how to answer this question, you want to communicate why you feel this is a mutual fit, and that both you and Delta have a lot to gain if you were hired. Instead of focusing on the compensation, benefits, or travel perks, align your priorities and lifestyle with that of their people and the customers they serve. Share your mutual love for travel and how you feel aligned with their culture and values rather than explaining how you'd like to be able to fly for free. Focus on your career goals, your preferred work environment, and the culture and teams you prefer to work with.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"The employee rewards Delta has received, the employee satisfaction, Delta's policies, and a good friend of mine works for the company and truly convinced me this was the place to be. When comparing the other airlines out there, Delta really stood apart. I am also a fan of Ed Bastian, the president of Delta. He's super charismatic, and his worldview is in line with my own, which gave me extra faith competing for a position with Delta was really the right move."
Written by Kevin Downey on March 3rd, 2024
Career Goals
6. Why are you looking for a new position?
Why the Interviewer Asks This Question
This question is designed to determine not only why you are looking for employment, but what your attitude toward your current or previous employer has to say about who you are as a candidate. They want to know if you are a bridge burner or a bridge builder. Someone who is looking for a career with a company that has more advancement opportunities or whose values feel more aligned has merit. Whereas someone is salary hopping or didn't get along with their coworkers or leadership likely has little to offer but more of the same.
Written by Kevin Downey on March 1st, 2024
What You Need to Know
Delta explicitly states on their careers site that they expect anyone they hire to fully "understand the company's values, expectations and business goals and that we act professionally and with good judgment in all we do." Their Core Values are Honesty, Integrity, Respect, Perseverance, and Servant Leadership. "Always tell the truth. Always keep your deals. Don't hurt anyone. Try harder than all our competitors. Never give up. Care for our customers, our community, and each other."
Written by Kevin Downey on March 1st, 2024
How to Prep
When preparing for your interview, Delta suggests you "keep in mind, your location of choice should have good lighting." So take time to find a location that has natural lighting, and where the light cast is evenly across your face. Also, HireVue's assessment model heavily relies on being able to see your face so that it can evaluate and assess your non-verbal cues as much as what you have to say and how you say it. So, if it can't see you, or its findings are inconclusive, it might eliminate you as a candidate. This is likely why HireVue repeatedly suggests avoiding being backlit. "Lighting from behind makes it hard to see you. Just be natural! Get comfortable and be confident in yourself." So help the algorithm classify you as a top performer.
Written by Kevin Downey on March 1st, 2024
Entry Level Example
"Well, I just finished college and earned my degree in public relations and communications. My part-time job was great for me during that stage of my life, and I enjoyed working with the public and in customer service. But that job was always meant to be a temporary measure, and I was forthright about that when I was hired. Now, with my degree under my belt, I am ready to embark on a new adventure... the rest of my life. And adventuring the globe with Delta feels like the right move. Working in this position would allow me to put my enhanced skills and my degree to work, and feels like the right move to propel my career of choice forward."
Written by Kevin Downey on March 3rd, 2024
Career Goals
7. Talk to us about your short-term career goals.
Why the Interviewer Asks This Question
Many of the questions asked in an interview probe at how sustainable an employee a candidate will be. They need to ensure every recruit is a wise investment. So, they'll ask why you're looking for a job, why you want to work for them, why they should hire you, and what your short-term and long-term goals are. They want to know how invested you are in this opportunity, in building relationships with your colleagues, and what you hope to accomplish as one of the newest members of their team.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
On their careers site, Delta asks whether you are "ready to take flight" with your career. "It is our firm belief that when Delta is successful in achieving operational and service goals, every employee shares in the company's success. Delta's premier global network and nationally recognized culture make it one of the most sought-after airlines to work for. At Delta, our people fuel our success. In turn, Delta makes meaningful investments in our people. Our employees go the extra mile to deliver welcoming, elevated, and caring customer service. We offer rewarding compensation, holistic wellness programs, and fulfilling career journeys where everyone can thrive."
Written by Kevin Downey on March 2nd, 2024
How to Prep
When focusing on your short-term goals, think about what you'll need to accomplish before moving on to the next stage of your career with Delta. Do your research on what their training and onboarding look like. Think about the aspects of entering a new job that you find most challenging, and what you hope to accomplish in a short period. Think about what your long-term goals are, and the short-term goals you'll need to accomplish before embarking on your long-term goals. Revise your five-year career plan, and focus your answer on those goals that you set out for yourself over the next month, quarter, and year.
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"My short-term career goals are to work for a company whose culture, values, and sustainability efforts are in line with my morals and convictions. I want to work for a company that really stands behind its DEI statements as well. This is important to me. And, I want to travel, to be around people, and to have fun working with people who want the same. Delta feels like the perfect fit to me."
Written by Kevin Downey on March 3rd, 2024
Career Goals
8. Tell us about your long-term career plans.
Why the Interviewer Asks This Question
Delta advertises that they offer their employees multiple opportunities to grow a career across the enterprise pathways within their company. As a result, they attest to having incredibly low levels of attrition and their employees highly rate their job satisfaction. So, this question is aimed at whether you imagine yourself in this role for the long-term, and could see yourself growing with the company.
Written by Kevin Downey on March 3rd, 2024
How to Prep
Delta suggests you keep the following tips in mind: "A virtual interview should be treated as much like a professional in-person interview as possible. Keep in mind, your location of choice should have a neutral background." How you maintain your personal space says a lot about your professionalism and work ethic. When discussing your organizational skills, you want the words you choose to describe your professionalism, organizational skills, and work ethic. So, despite the advantage of being able to interview from anywhere, when setting up a location for your recorded interview, double-check that your space is well-organized, tidy, free from distractions, with a simple background. Your aim should be for their focus to be on you rather than on your environment.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
Simply put, HireVue is a service that helps clients screen, evaluate, classify, and categorize candidates to avoid making poor hiring decisions and find top performers aligned with company goals and culture. HireVue utilizes their machine learning algorithms to forecast job performance based on data from video interviews. The data points will be used to evaluate a candidate's expertise, skills, personality, and integrity based on verbal and non-verbal cues.
Aside from their AI assessment models, HireVue also employs Industrial and Organizational (IO) psychologists who help a company recruit candidates through interview guides containing behavioral interview questions and IO-validated content. By using this approach, they argue that their algorithms can more effectively assess candidates, pinpoint top performers, and recruit those who are most aligned with the company's objectives and culture.
Written by Kevin Downey on March 2nd, 2024
Entry Level Example
"My career goals for the next five years are to become a seasoned professional at what I do, perhaps even in a formal leadership role. I want to be in the position of welcoming new employees, orienting and training them, and being that rockstar employee everyone goes to for information and everything else. I want to be a role model who has been entrusted with all those core responsibilities, with more opportunities laying at my feet."
Written by Kevin Downey on March 3rd, 2024
Compatibility
9. Why should we hire you?
Why the Interviewer Asks This Question
Similar to asking why you want to work for them, they now want to know whether you put in the work to prepare for your interview. Your familiarity with their people, purpose, culture, and values will inform them of whether you see yourself as their target talent. So, this question is focused on how confident you are that Delta wants to hire you, and how effectively and originally you can communicate that point.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Delta describes its purpose as "connecting people to opportunities while expanding the understanding of our planet and the people within it, both in the air and on the ground. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way. We are seeking high-energy, innovative and flexible team players. If you have a passion for travel, thrive in a challenging, fast-paced environment, and possess ideals that embody our core values of honesty, integrity, respect, perseverance and servant leadership, we want to hear from you!"
Written by Kevin Downey on March 3rd, 2024
How to Prep
Ultimately, your goal is to deliver an interview which the algorithm will forward on to the recruiter, who will later review it. Once you've familiarized and aligned yourself with how they describe their people, meditate on how you would sincerely convey yourself as their ideal match.
Written by Kevin Downey on March 2nd, 2024
Answer Example
"Because I work hard, have a great attitude, and I love connecting people, no matter who they are or where they are from. I am interested in working with the company for the long term and climbing up in my career. I have a lot of energy. I'm super adaptable, and I am a real team player. I'm passionate about travel and absolutely identify with Delta's core values. So, I want to work here because it feels like the right move."
Written by Kevin Downey on March 3rd, 2024
Compatibility
10. What makes our company different from others in this industry?
Why the Interviewer Asks This Question
This question's purpose is to determine how aligned your voice is with Delta, and how your view of the company aligns with the self-image they project. Delta emphasizes online that they take great pride in their reputation. So, how adeptly you answer this question will provide insights into whether they can trust you to represent their image and interests. This goes deeper than aligning yourself with their core values, purpose, and behaviors. So, when preparing for this question, get a head start on your onboarding. Remember, you want to convey, in principle, that you are already one of them.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
On HireVue's platform, companies can access preset interview guides. These guides include categorized questions that can be tailored to each company's specific needs by selecting from different sub-categories. Their IO Psychologists created them. These typically consist of the following uniform situational judgment structure: "Tell me about a time when you faced this situation. Explain the steps you took? What was the outcome?" Subsequently, the algorithm will create "candidates insights reports" from this information.
Depending on the HireVue package Delta's recruiters have opted for, the information compiled will then be forwarded to them. Some request only the recorded videos and no insights reports. Some request the report as well, while others request screening, and only receive those materials that pass the algorithm qualifies as potential top performers. Once the hiring authority has the materials, they can compare and evaluate the interviews side by side.
Written by Kevin Downey on March 3rd, 2024
How to Prep
In your interview, you want to go above and beyond with all of your answers to every question. The way to do this is through delivering answers that showcase how informed and prepared you are for this Delta interview. The more you are able to showcase the lengths you went to, the greater your work ethic will appear to be. By exploring their website, you can find language that effectively answers many interview questions. Take note of their use of language and the statements that hold importance to them. Try to include elements of their language in your answers in a natural way. This indicates that you see them as a perfect fit and fully embrace their culture and values.
For example, Delta answers this very question on its website. "The Delta Difference is our people and our shared commitment to living our values through caring for each other, and through teamwork, our people drive our success. Our people are our strongest competitive advantage. Our values guide us every day in everything we do. The dedication, efficiency and high-quality service they provide sets us apart. Our principal human capital management objectives are to attract, retain and develop people who understand and are committed to delivering the 'Delta Difference' that is core to our brand."
Written by Kevin Downey on March 2nd, 2024
Answer Example
"I have flown all over the world, with several airlines, and in this regard, Delta has always stood out. As I said, I have a friend who works for this airline, and I have hung out with them and their coworkers, and I really have a feeling for the culture. So, I really have to say the culture and the people are what stand out to me the most."
Written by Kevin Downey on March 3rd, 2024
Competency
11. Describe your work ethic.
Why the Interviewer Asks This Question
This question is aimed at determining whether you would perform to their standards and expectations. The algorithm will assess your passion, drive, motivation, and experience through the semantics of your answer. So, when formulating your answer, consider how Ed Bastian, the president of Delta, describes what they have come to expect of their employees. He often credits the success of Delta Air Lines to the "dedication, passion and hard work" of his employees. These three words encapsulate the qualities they expect of their people.
"When you join an airline, you're really signing up to be a citizen of the globe and being part of what it takes to keep the world moving together. Our people have always been at the heart of our success. This is not just a job. This is a passion. Connecting people, connecting the world, making a difference. How many jobs can say I made the world better today? We do that every single day."
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
The assessment model uses customizable interview guides created by their IO psychology research teams to ask the right questions and measure responses for predicting job performance and identifying key skills and characteristics for success in a specific job. Their customizations enable them to identify the most talented performers and the least promising ones. HireVue claims they can tailor each assessment interview to a particular role, with clear performance indicators. HireVue's interview builder scores and categorizes a candidate's experience level into five groups: novice, developing, intermediate, advanced, and expert.
Written by Kevin Downey on March 2nd, 2024
How to Prep
With this question, HireVue would describe a novice as someone who is "disorganized and unable to pay the attention required to deliver accurate and high-quality work." And, they would classify someone as an expert who is "aware of other's needs and feelings, is attentive, meticulous, and careful in how they operate, delivering a thorough and high-quality job, and evaluates the impact of their work to improve future delivery." So consider these points when deciding what example you aim to share with this question and how you want to portray yourself as a candidate.
Written by Kevin Downey on March 3rd, 2024
Experienced Example
"I am passionate about what I do, so I love my work, and I put my all in. Anytime I manage my time, I am always reserved with how much I can accomplish in any given period. This allows me room for when things don't go according to plan. If I am in a high-pressure situation, where much needs to be accomplished in a short, given period, I often set the pace with a positive attitude. I am very organized and systematic in my approach and quickly adapt. I aim to consistently go above and beyond and outperform my previous best. But I am never one to overpromise and under-deliver. So, I am realistic in what I aim to accomplish, I take ownership of my commitments, and I lead the team, or at the very least lead the attitude, pace, and effort of the team, every chance I can."
Written by Kevin Downey on March 3rd, 2024
Competency
12. What does safety mean to you?
Why the Interviewer Asks This Question
Not only is safety one of Delta's core values, but Delta's first business principle is, "Put safety first, always. Provide a safe work environment for all employees." Also, in their code of ethics, they reiterate that "the safety of our customers and fellow employees is our highest priority. Not only do we comply with all applicable safety-related requirements, but since safety is a core value at Delta, we have adopted safety rules and procedures that go beyond what the law requires." So aside from familiarizing yourself with all the manners in which safety is woven into their culture, you'll want to understand the basic safety principles they expect you to adhere to every day.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
According to Delta, your responsibility for safety includes "Coming to work fit for duty. Health, safety, and security are not negotiable. Violence, threats, and weapons are not tolerated," and "drugs, alcohol, and tobacco" are not permitted. These are spelled out in their documents, "The Way We Fly," "Rules of the Road," and their "Code of Conduct and Ethics."
"Whatever your job, safety is a part of it. Providing a safe, secure operation is our fundamental obligation to our customers, our colleagues, and the communities we are privileged to serve. Take time to understand the safety policies and procedures for your job. Ask questions if you don't understand; make suggestions when you see ways to improve safety and if you see an issue that may affect safety, let your leader know about it right away."
Written by Kevin Downey on March 2nd, 2024
How to Prep
HireVue explains and recommends the following: "Video-based assessments evaluate both what you know about performing the job ('hard skills' or competencies) and what recruiters call 'soft' competencies, like communication skills, conscientiousness, problem-solving skills, team orientation, and initiative. The competencies in your video assessment are based on research by organizational psychologists about the skills and characteristics that are most important for success in that particular job role. The best thing you can do is to carefully study the job description and be sure that you have examples and real experience behind you to 'show what you know' about doing that job well."
Written by Kevin Downey on March 2nd, 2024
Answer Example
"To me, safety is caring and means peace of mind and being able to ensure everything and everyone who is in my care is secure. In high school, I did a lot of babysitting and took this very seriously. I never took my eyes off the kids for even a second. I take my responsibilities very seriously. So, if I ever notice anything that could be considered a safety hazard, I address it immediately, or inform those who should be made aware so it can be addressed, if not by me."
Written by Kevin Downey on March 3rd, 2024
Conflict
13. Describe a time you faced a conflict at work. Describe how you addressed it and the outcome of your actions.
Why the Interviewer Asks This Question
With this question, your conflict resolution skills will be evaluated by the assessment model. Your response should demonstrate your ability to handle and resolve situations effectively, with emotional intelligence and professionalism, while avoiding escalation.
HireVue claims they can tailor assessment interviews to specific roles, including clear performance indicators. These personalized adjustments enable their assessment models to differentiate between the most talented performers and the least promising ones. The interview guides assist the assessment model in asking the appropriate questions to obtain measurable responses, enabling the prediction of job performance and identification of crucial skills and traits for success in a specific role, as well as the most suitable candidates for the company's objectives and culture.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
According to their executives, Delta sometimes views conflict as constructive, as it helps them deliver better answers. However, they place a great deal of emphasis on how such debate should be ethically conducted. "Be positive and direct in all conversations. Demonstrate honesty, integrity, and respect. Listen attentively, speak openly, debate constructively, support actively. Be open-minded and listen. No politics. Period. Do not interrupt your colleagues. Do not keep issues, weaknesses or problems to yourself. Encourage teamwork and discourage gossip. Put all the cards on the table. Be inclusive. Ask questions. We do not seek blame, only answers. Always have passion in the pursuit of knowledge. Be flexible. Change your mind when persuaded by meritorious argument. Reach conclusions, and leave the room unified. Engage colleagues with the idea that we all have a shared purpose. We only win as a team and to do that, we must have each other's back."
Written by Kevin Downey on March 2nd, 2024
How to Prep
When someone remembers a conflict, it is not uncommon for the emotions from that moment to resurface. So, the assessment vendor's algorithm will analyze your behavior for defensive cues. When reflecting on that conflict, it's important to appear emotionally mature rather than regressing to the same emotions. To prevent misinterpretation, refrain from postures, movements, or gestures that may seem insecure, closed-off, unapproachable, hostile, or disinterested. You may think coming across as a strong figure could be beneficial, but true strength comes from within. So, your goal is to appear self-assured and calm.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"I was working with a coworker who had just gone through a breakup in their relationship. So they were already feeling a bit emotional. But I'd noticed they were about to make a big safety mistake at work and pointed it out. They then denied that the mistake was theirs and grew quite angry with me. I was shocked by their outburst, but quickly realized they were projecting. So I listened and let them get it all out, and in their outburst, I realized they hadn't fully understood what I was trying to explain to them. But I let them finish, then asked questions, and empathized with them. I then apologized for my tone, not having realized it could be misinterpreted as they had. Then I clarified and explained the mistake more clearly, and shared my intentions of trying to help them out. They then became quite embarrassed and apologized and they had a good cry as we hugged."
Written by Kevin Downey on March 3rd, 2024
Conflict
14. Tell us about a time you disagreed with a coworker. Describe the situation, your approach, and the outcome.
Why the Interviewer Asks This Question
HireVue's AI assessment models analyze the content, meaning, and emotion of your message while evaluating your level of service orientation and responsibility, and whether you are capable of upholding Delta's reputation. It will gauge your empathy, impulse control, and communication skills. So, be mindful of your choice of words and use professional adjectives to describe yourself and your situation, making an effort to naturally include their language in your responses when appropriate. This lets them know whether you consider them an ideal match while embracing their culture and values.
Your communication skills will also be assessed. So spend time meditating on what you want to say and how you want to say it. Be mindful of the words you choose and the possible implications they carry. When talking, avoid speaking too quickly and maintain a moderate, evenly-paced tone. Talking too fast can give the impression that you're nervous. Adopting a slower speaking pace will make you seem relaxed and on par with your peers. Speak clearly and avoid stammering or lengthy pauses. Sounding too rehearsed can make you sound uninspired and lacking passion. So keep an ear out for any speech-crutch words and try to sound as professional as possible.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
Delta expects their employees to communicate effectively and functionally with one another. They detail some of their expectations in their behaviors, such as, "Listen closely and communicate openly, honestly and directly. Encourage change and innovation. Debate constructively, decide definitively, and support actively. Set clear roles, responsibilities, and expectations. Answer questions without distraction or interruption." Delta also suggests, when answering your interview questions, to "be mindful of your presentation and communication throughout your experience and always portray professionalism. Answer questions clearly, honestly and accurately. Avoid pre-writing interview answers and reading your interview answers directly off from a piece of paper and/or another screen."
Written by Kevin Downey on March 3rd, 2024
How to Answer
When sharing your story, embrace the above communication values and behaviors, exemplifying how you put those skills to use. You want to showcase that you exercised emotional maturity, which ultimately resulted in a successful outcome. Highlight the positives. Also, make sure your verbal and non-verbal cues are consistent with one another. Get into a relaxed and comfortable posture. When expressing empathy nonverbally, remember to tilt your head slightly, nod slowly, keep your palms open, maintain eye contact, smile softly, and raise your eyebrows slightly.
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"Not long ago, I had a disagreement with a coworker on their interpretation of a store policy. Their interpretation was clearly slated in their favor, and I disagreed. For me, it was an issue of ethics. So, our discussion, although calm, came to the point where they said I didn't get to decide for them how to interpret the policy. And I replied that they didn't get to decide whether I reported them violating that policy, if it indeed turned out to be a violation. At that point, they reversed course. But I still informed our supervisors that they should keep an eye out, in case they tried it again when they were working with another coworker."
Written by Kevin Downey on March 3rd, 2024
Diversity
15. Please provide a brief overview of your understanding of diversity and inclusion, and explain why you believe they are important in the workplace.
Why the Interviewer Asks This Question
HireVue claims that its AI technology is created to identify and minimize bias. Their objective involves helping clients form teams that encompass a range of backgrounds, knowledge, experiences, and perspectives. Regardless of your background, the assessment model evaluates your experience with and value of diversity, equality, and inclusion in the workplace.
Cultural competence is conveyed through interest, openness, and curiosity. These emotions can be expressed through nonverbal indicators such as leaning in, tilting your head, smiling, and making eye contact. Discomfort and avoidance signs might signal negative bias and antipathy. Examples of nonverbal cues include lower positivity, reduced eye contact and increased gaze aversion, fewer smiles, greater interpersonal distance, and increased blinking. Keep these points in mind when crafting your response.
Written by Kevin Downey on March 2nd, 2024
What You Need to Know
Delta's culture centers largely around diversity and states that they are committed "to equity and being an anti-racist, anti-discrimination organization. Connect the world. Reflect the world. Respect the world. Our purpose is beyond flight. Invest in Progress. Cultivate Relationships. Be a Strong Partner. We have set clear goals of actively seeking diversity, boldly pursuing equity, and consciously promoting inclusion. We connect with the communities where our employees live, work, and serve. Embrace diverse people, thinking and styles. We reflect the cultures and communities we serve, which makes us stronger as a company. We will recruit, hire, train and promote individuals based on job qualifications and performance, not on personal characteristics or traits. Delta employees are expected to honor this commitment and to treat our customers, suppliers, business partners and one another in a nondiscriminatory manner."
Written by Kevin Downey on March 2nd, 2024
How to Prep
HireVue assesses data points in the recorded videos to identify the top performers and those most suited to the company's goals and culture. They build each assessment model "for a specific job role after following these critical steps: Ensure that there is a clear performance indicator for the job role that differentiates the strongest from the least promising performers. Ask the right questions to elicit responses that can be measured and that are pertinent to predicting job performance based on IO psychology research. Train the model to notice everything relevant in the interview (what someone says and how they say it), and build a model that uses only the data points that help predict success in the job."
Written by Kevin Downey on March 2nd, 2024
Answer Example
"I think everyone in society should have an equal opportunity to have their voice be heard and to contribute to helping innovate the future of the world. Even more so, with all the cultures and subcultures out there, everyone should feel understood. Most of my peers agree that only those businesses that embrace this should be supported. This is another reason I only fly Delta now. Delta's diversity efforts and diverse and inclusive culture stand apart in the industry."
Written by Kevin Downey on March 3rd, 2024
EQ
16. What is your greatest weakness?
Why the Interviewer Asks This Question
Before investing in someone new, they need to confirm that the person is independently driving their own development. This question is aimed at evaluating how actively you are taking charge of your own development, and if you know what you should be focusing on next. Delta places a lot of focus on supporting the growth and development of their employees, and in supporting their wellness and emotional wellbeing as well. "Know our people and care for them. Hold people accountable, recognize successes and invest in their development. Understand their strengths, challenges and needs, individually and collectively. Value their differences, embrace diverse people, thinking and styles. Take employee surveys seriously and respond with action plans to always improve employee satisfaction and engagement."
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Remember, HireVue only helps their clients screen "unqualified candidates" from "top performers" and records your answers for a representative of Delta to later evaluate. "Because HireVue is not directly involved in the hiring process, the company you applied to will follow up with you about their hiring decision or any next steps after you complete your interview." The hiring manager will review the recorded interviews, often observing several candidates of similar caliber side by side. Ultimately, it is at the discretion of the recruiter to decide whether they will take the algorithm's recommendations.
Written by Kevin Downey on March 3rd, 2024
Pro Tip
HireVue's interview builder classifies a novice as someone who doesn't seek information to understand the need for change. Whereas someone with an intermediate skill level or above in any particular category is someone who holds themself accountable for their setbacks while identifying and admitting to their weaknesses, limitations needed adjustments, and mistakes. Someone more experienced considers areas where there is room for improvement as a growth opportunity rather than a weakness or debilitation. And someone who takes ownership of a growth opportunity isn't afraid to share it, which in itself is a show of strength.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"I would say that my greatest weakness can be how sensitive I am. I love people, and love working around people, and I love everyone. So, if someone is especially rude to me, it hurts my feelings a little. But I'll just keep trying to get them to smile and try to kill with kindness. But, if someone is really rude, it does affect me. But it's then that I rely on my teams for a pep talk, and it doesn't take much effort to turn me back around."
Written by Kevin Downey on March 3rd, 2024
EQ
17. Tell us about a time you failed. Describe what happened, your approach, and the outcome.
Why the Interviewer Asks This Question
"There is only a two percent difference between success and failure, and that two percent is the determination and singleness of purpose that makes us do things. Without it, we are just another airline, with it, nothing can stop us." - Delta Founder, C.E. Woolman.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
HireVue values its ability to assess candidates for consistency. They even advertise on their website that they "Ensure hiring team consistency. Assess candidates consistently with evaluation guides built into the interview experience. Hiring teams can be instantly calibrated with provided job-related attributes and behavior examples validated by IO psychologists." They aim to provide "consistency to the interview process. Each candidate is asked the same questions and is reviewed using the same criteria. This, in turn, allows HireVue's customers to quickly hire better quality, more diverse applicants to fill their roles." It studies how aligned your non-verbal cues and your statements are, as well as any inadvertent inconsistencies between your answers or resume. It will also evaluate your attention to detail and the reliability and consistency of your work.
Written by Kevin Downey on March 3rd, 2024
How to Prep
With this question, HireVue would categorize a novice as someone who "dismisses the importance of their responsibilities and fails to take ownership of their performance." They'd classify someone with an intermediate skill level as someone who "holds themself accountable for their setbacks while identifying and admitting to their weaknesses, limitations needed adjustments, and mistakes." Whereas an expert "holds self and others accountable for making principled decisions, evaluates the impact of their work to improve future delivery."
Written by Kevin Downey on March 3rd, 2024
Answer Example
"Well, I applied to Delta a year ago and didn't win the job. I didn't even land an interview. But I realized I hadn't put enough time into my resume and CV, and it was a bit rushed and there were a couple of inconsistencies with the formatting and punctuation. So, I waited until the right opportunity became available again, widened my availability, and opened up my willingness to relocate. So I learned what I could from the experience and now I am trying again."
Written by Kevin Downey on March 3rd, 2024
EQ
18. How would your most recent leader describe you?
Why the Interviewer Asks This Question
They need to gain a clear sense of whether you will be accepted by their teams, and how well you would work with them. So, this question is aimed at determining how effectively you would be able to build relationships, and whether you would complement the Delta family. How you answer might also offer indications of whether you work well with those in positions of authority. The assessment model will evaluate your response for your self-awareness, sincerity, and comfort level. For example, if a candidate shows signs of stress when being asked this question, they're likely concerned about what their previous coworkers might say if asked.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
They have several videos on the website where they invite you to "get to know Delta." In these short videos, Delta's employees offer testimonials where they share their experiences of what it is like to work for the company. These employees are featured as the face of Delta, and as examples of the community they've built.
"We take pride in taking care of not only our customers but our own and continuously identify new ways to take care of our people."
"When people talk about the Delta Family, I think about the word community. Being a part of Delta has given me community. I have friends that I made fifteen years ago that are still a part of my family, a part of my community. Finding those little moments of joy with customers it brings me emotional wellbeing to be able to create those moments with people. We all got into this business because we love people and those moments are what make the job worth doing."
"Community is strong at Delta with the connections we build as we work together at our common goals."
Written by Kevin Downey on March 3rd, 2024
Pro Tip
Consistency is key, both in your answers and your performance during the interview. If the HireVue algorithm detects that a candidate's non-verbal cues don't align with their verbal communication, which can indicate a lack of self-awareness, limited emotional intelligence, or burnout syndrome, their body language will be interpreted as the speaker's true feelings, intentions, and attitudes. So above all, it's important to present yourself as a confident and seasoned professional. Remember, the hiring manager is your true audience, and in the end, their opinion is the only one that really matters.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"They'd say I am generous with my time, with my skills, and with what I am willing to contribute to help out my work friends and family. They'd say that I always go above and beyond with a smile and have a great attitude. They'd say I am reliable, always to work early, and always willing to go the extra mile."
Written by Kevin Downey on March 3rd, 2024
EQ
19. Talk about a time you received critical feedback from a leader or peer. Describe the situation, how you felt about it, and your response.
Why the Interviewer Asks This Question
Ensuring culture fit is necessary for both the job seeker and the recruiter. They need to ensure everyone is going to be happy, passionate, and motivated. In Delta's Rules of the Road document, they outline their expectations of what it means to live out their values and leadership behaviors, every day, whether you are in a formal leadership position or not. For example, many of what they list as the most important behaviors they expect of their employees can be applied to delivering and being receptive to feedback in the workplace. "Listen closely and communicate openly, honestly, and directly. Be courageous and optimistic. Demand and accept responsibility. Follow through with clear, consistent consequences. Set clear roles, responsibilities, and expectations. Treat each other with dignity and respect. Debate constructively, decide definitively, and support actively. Promote broad employee involvement. Encourage change and innovation driven by people understanding what is expected of them. We must regularly and consistently communicate. Measure constantly and tell people where they stand in terms of performance against commitments."
Written by Kevin Downey on March 3rd, 2024
How to Answer
Make sure your answer reflects a sincere and authentic tone. Focus on the positives and how the overall outcome benefitted the team. Recount the situation objectively, displaying emotional maturity. Make sure you're relaxed and comfortable and try to distance yourself from the emotions you felt at the time and embody the emotional state you wish to express. If you can't detach yourself emotionally from the example and observe it situationally, come up with a different one.
Written by Kevin Downey on March 3rd, 2024
Pro Tip
When it comes to offering candidates advice for preparing for an interview, keep in mind that the service they offer is to help their clients distinguish unqualified candidates from top performers. So, to this effect, they sometimes contradict offering good advice with poor advice. For example, on one webpage, they recommend finding "a quiet and professional space to perform your interview. This is your time to showcase who you are and what you can add to an organization. Prepare, take a deep breath, and be yourself." Someone who follows this advice will help their assessment model with their aim of identifying top performers for their clients.
But another webpage suggests, "If your dog barks or kid runs across the screen-relax. It's okay. Just relax. Your employer will understand, and if they don't, perhaps it's not the right culture fit for you. And that's okay." Those who take this advice for granted, who don't plan appropriately and put their all in, will help the assessment model identify them as an unqualified candidate.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"I just got my performance review the other day, in fact. In that, I was given a couple of growth opportunities, and I took them to heart. Of course, even when you go in prepared, sometimes they take you off guard. But I always give myself time to process the feedback, and to consider them growth points. For example, one bit of feedback I received was that I needed to challenge myself to focus more on the big picture rather than the little details. The comments addressed how I tend to work really hard, and am something of a perfectionist, with the motive of making work a more pleasant experience for the rest of the team. But that focus sometimes impeded on my time management of other priorities. So the feedback was to further shift my mindset from working harder to working smarter. The other growth opportunity was to read up on company news with greater frequency, increasing it from every month to once a week. I am already working on these points. All feedback is good feedback, and whether you agree with it or not, it is always a learning opportunity."
Written by Kevin Downey on March 3rd, 2024
Experience
20. What are your greatest strengths, and how will they be a fit for Delta?
Why the Interviewer Asks This Question
To assess your conviction, HireVue's assessment model will analyze your verbal and non-verbal cues for indicators of honesty, confidence, and the underlying message of your answer. Answer honestly and align your strengths with the strengths they celebrate their employees for.
"Our people are the heart and soul of Delta and the reason we are the most awarded airline. We are committed to listening, caring and advocating for our people. Fueled by their feedback, our goal is to create a great place to work where all Delta people can be at their best for our customers." - Joanne Smith, EVP and Chief People Officer.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Other advice HireVue offers candidates which they later contradict is how they suggest that you "Ensure you are in a quiet room or area, well lit and free of distractions." Good advice. Yet they go on to say "if you don't have a spot like that, there are technical solutions. Technology like HireVue offers a background blur, so you can blur out anything in the background that might pull the employer's attention away from you." However, most recruiters are distracted by having your background blurred out, and will wonder what you are hiding, and what other kinds of shortcuts you would be willing to take when on the job.
So go the extra mile and prepare for your interview in advance. Find a quiet spot with minimal background noise. If you're not alone at home, let everyone know that you're about to begin recording your interview and ask for quiet. If this is not an option, wait for an opportunity to be alone. Remember, you can record your interview anytime, anywhere.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"I'd say my greatest strength is my energy and cheer. I take pride in my work, and where I have chosen to work. I like working with people, so I make sure everyone is invited to the professional party I am hosting. Everyone is welcome and cared for. So, I am extremely positive and hospitable, and these are some of my greatest strengths."
Written by Kevin Downey on March 3rd, 2024
Leadership
21. Talk about a time you showed initiative at work. Describe the situation, your actions, and the outcome.
Why the Interviewer Asks This Question
HireVue's assessment model has been customized by Delta to find a candidate who will represent the Delta brand in uniform, and "even without a uniform." So they want to make sure you embody their culture, not just as a professional, but as a person. They rely on all of their people to be leaders in safety and customer service. They're looking to hire role models with leadership potential who always show initiative when it comes to doing the right thing.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
At the end of their document, The Way We Fly, Delta states that their "people must always be guided by our unique Delta culture, a collective ability to pitch in as a team and always accomplish what we set out to do. We will all keep working together as a team to continue making Delta a great company and a great place to work."
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"I had finished my closing duties early, and the store policy was that when you were doing the closing shift, once you were done with your work, you could leave. But I noticed three of my other coworkers were running behind. I knew we were trying to keep our store hours to a minimum, and did the math, and the payroll hours for them staying behind was more costly than me staying on a little extra, so I dove in and set the pace and got everyone motivated in their work by helping out. I put on some more lively music, and within fifteen minutes we were all locking the front doors together."
Written by Kevin Downey on March 3rd, 2024
Performance Based
22. Talk about a time you used logic and common sense to solve a problem at work. Describe the situation, the steps you took, and the outcome.
Why the Interviewer Asks This Question
This question is aimed at determining what your unique perspective has to offer their teams. Sometimes it takes an outside-of-the-box point of view to find the most obvious solutions to a problem. So showcase your approach to your work by offering an example relevant to the question.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
When it comes to preparing for your HireVue video interview, Delta strongly advises that you "practice, practice, practice. Since this is a virtual interview, practice by conducting a video call using the same equipment and place where you'll conduct your video interview, describing your experiences and achievements to a family member or friend. Troubleshoot any technology or lighting/background issues, and ask for feedback on how you came across in the video format."
Additionally, HireVue offers practice questions on their website to prepare you for their process. "While virtual interviewing isn't difficult, a little practice can help you prepare. Most on-demand interviews ask you to give your answer in just a few minutes. It's helpful to think about how you will illustrate your skills clearly in that timeframe, and to practice them out loud."
Written by Kevin Downey on March 3rd, 2024
How to Prep
Project confidence and clarity by always being prepared. Prepare for the interview by familiarizing yourself with the body language of someone who is both confident and relaxed. Boost your confidence by engaging in physical exercise beforehand. Seek out a quiet spot, stand in front of a mirror, and give yourself a pep talk. Elevate your arms, loosen your back, and improve your posture. Get comfortable in front of the camera by practicing your answers and recording your voice. When rehearsing in front of your computer's camera, avoid looking at yourself on the screen and instead maintain eye contact with the lens, as if you are speaking face-to-face with someone. Share the value you bring with conviction. Practice until you are comfortable with this style of interview and feel calm and appear natural.
Written by Kevin Downey on March 3rd, 2024
How to Answer
When speaking to your problem-solving abilities you want to come across as an experienced professional who can think quickly on your feet. You want to come across as confident, relaxed, at ease, and within your comfort zone. Conveying that going above and beyond is your status quo should come across as second nature. So, keep it natural, speaking with friendly confidence while maintaining eye contact with the camera. Be mindful of your posture and smile with both your mouth and your eyes. Keep your body language open, tone steady, even, and consistent with your statements.
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"We had a small delivery that needed to be made, but our delivery driver was out sick. This delivery included medicine for our customer which they really needed. But they couldn't find anyone to cover for our delivery driver, and no one could get out of work. So, I was clocking off as this was going on, knew that the customer was just a little out of the way of my commute home and I said I would deliver it now, which was less costly and faster than any other method. Problem solved."
Written by Kevin Downey on March 3rd, 2024
Problem Solving
23. Describe a time you had to make a time-sensitive decision without all the information you required. What steps did you take, and what was the outcome?
Why the Interviewer Asks This Question
This question is directed at determining how well you perform when faced with challenges in high-pressure, potentially stressful, situations. HireVue's rating systems suggest that a novice will be more likely to suffer from task paralysis and procrastination, not reacting quickly in time-sensitive situations, and being afraid of making the wrong choice. Whereas, an expert will exhibit resourcefulness and decisiveness, making informed decisions and taking calculated risks.
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Delta expects their employees to, "be decisive and do not delay. Speed Wins. Speed in execution is the difference between success and failure. Rely on your colleagues and be reliable for them."
Delta's President, Ed Bastian elaborates on this point. "Staying very, very close to your team, to your people, to being authentic, to being transparent. It's easy when times are difficult to want to shy away when you don't have the answers to the questions that you need. It's never more important to be visible and let people know what you know and what you don't know. And we still, to this day, we have a lot of questions that we don't have the answers for, but people respect the fact that we're honest with them."
Written by Kevin Downey on March 3rd, 2024
The Goal
If you want to establish yourself as an expert in HireVue's proficiency rating system, you want to showcase yourself as an emotionally intelligent individual capable of objectifying what needs to be done in high-pressure situations. You want to relate how you can think quickly on your feet, overcome challenges, lead by example, while creating a sense of urgency with a positive can-do attitude.
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"Well, there were several members of our team who were debating the best approach to solving a situation with a very upset customer. But our supervisor wasn't around to make the call. The request the customer was making to remedy an issue they claimed had occurred seemed out of the norm. Although I hadn't seen our manager ever approve a request quite like this, or which pertained to this particular situation, I had payed close attention to other judgement calls they made. So, I decided accommodating their request was too great a risk, and explained to the customer that they would have to wait until someone who had the authority to make such a decision was on premises. When they insisted, I politely told them no. Then, when our manager walked in, this customer noticed and their demeanor changed and they quietly retreated and left the store. When our manage noticed they seemed to already notice what was going on and explained that customer had tried this before and that we made the right decision waiting."
Written by Kevin Downey on March 3rd, 2024
Problem Solving
24. When facing a difficult situation, how do you react? Describe your approach and the course of action you would take.
Why the Interviewer Asks This Question
This question focuses on your adaptability to when things don't go according to plan, and how resourceful you are to finding solutions. The assessment vendor will study your responses for how you cope with stress in such situations, and whether you allow your stress to dictate your behavior, responses, and decision-making. Delta expects its employees to drive for results, set clear goals. and follow through. "Every employee must have clear, measurable objectives to be successful in their job. In setting your objectives, be wary of over-promising or projecting unrealistic returns as these plans seldom materialize. When driving for results-it is not just 'what' you accomplish, but also 'how' you accomplish it. Leadership requires removing obstacles and clarifying the path to reach the business goals."
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
With this question, HireVue's interview builder would score someone as a novice if they were unable to "adjust their behavior as required to meet the demands of the situation, and require a supervisor or manager to make the necessary changes." Whereas someone they consider an expert "possesses a positive attitude, shares their vision, inspires others, is a role model, and quickly modifies their plans accordingly."
HireVue takes a candidate's personality, work style, and ethics into account during the evaluation process, classifying them according to the "big five personality traits," which are openness to experience, conscientiousness, extraversion, agreeableness, and emotional stability. This question focuses on emotional stability and conscientiousness. In essence, they want to know when facing a difficult situation if your stress turns into an obstacle to your productivity and team relations, or if you're able to navigate your stress and continue to drive results.
Written by Kevin Downey on March 3rd, 2024
How to Prep
Improve your proficiency rating by being conscious of how stress can reveal itself through nonverbal cues. Maintain a calm and confident demeanor, with a relaxed face and open body language. Relay how you've dealt with difficult situations before and your confidence in being able to do so again. Explain your approach. Showcase your ability to objectify most situations and react decisively. Detail your systematic method, ability to maintain a positive can-do attitude, while stabilizing or promoting team morale.
Written by Kevin Downey on March 3rd, 2024
Answer Example
"Well, I take a moment to collect my thoughts before anything. Situations like that are always initially stressful. But, I do the one thing in those situations that is necessary. I think quickly on my feet and keep moving forward as strategically as I can. I prioritize based on need, then I tackle the biggest part of the challenge first until overcoming it feels more and more attainable."
Written by Kevin Downey on March 3rd, 2024
Teamwork
25. Talk about a time you successfully contributed to a team goal. Describe the situation, the steps you took, and the outcome.
Why the Interviewer Asks This Question
HireVue's assessment models assess a candidate's composure, compassion, dependability, adaptability, willingness to learn, drive for results, initiative, safety, and compliance. Their assessment models also score a candidate on how well they work with others. It assesses their ability to build relationships, collaborate with others, and develop their coworkers and teams. Delta expects their teams to understand and coach each other to assist in reaching their goals. They also state that they expect them to regularly commend and reward each other for superior performance. "This may be as simple as thank you notes or verbal commendations."
Written by Kevin Downey on March 3rd, 2024
What You Need to Know
Delta advertises that they run a meritocracy. We rely on, reward and recognize performance." So, when answering this question, familiarize yourself with Delta's brand of a high performer. "High performers are advanced based on their achievement and leadership. These are our RSPs-or 'rock-solid' performers." They also state that their 'rock-solid' performers "lead by example" and that "if you work until the job is done correctly, so will your colleagues. Constantly assess and coach, remember, be honest and respectful."
Written by Kevin Downey on March 3rd, 2024
Entry Level Example
"Well, we were recently preparing for inventory. So I was making sure the entire store was only as stocked as it should be, and there were no half-full cases in the back. Then I made sure everything was properly displayed and left all the documentation out. Then my boss arrived, looking rather glum. I asked them what was wrong, and they said the person they were doing inventory had called out sick and they were on their own. So, I smiled and told them they weren't and that they had me. That meant I was committing to a double shift. So, after a fourteen-hour workday, we wrapped up inventory early. But we did it together. Go team."
Written by Kevin Downey on March 3rd, 2024