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Starbucks Interview Questions

31 Starbucks Interview Questions
Question 1 of 31
Why should we hire you?
How to Answer
Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

Answer Example
"You should hire me because I'm qualified and passionate about your cause. I am excited about the idea of delivering value to Starbucks, and will hustle for the opportunity to go above and beyond for your customers."
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Question 2 of 31
Describe to me your last manager. What did you like and dislike about their leadership style?
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How to Answer
The interviewer wants to hear that you only speak positively about your past manager. Think about the things that you enjoyed about this person and their leadership style. Start off by telling the interviewer some things that you liked about their style. You might talk about how they had regular team huddles to provide ongoing communication about process changes or upcoming events. You might share how they regularly had fun activities going on to keep the team engaged. Keep the focus on the positive things.

Answer Example
"My most recent manager cared a lot about the success of the company. For that reason, she always ensured that we were properly trained and up to date on new happenings within the company. She was sometimes late for work which was a bit frustrating but that aside, she was a great manager."
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Question 3 of 31
How would you handle a rude customer?
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How to Answer
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, say to the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue positively interacting with the customer even when they were challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!

Answer Example
"Thankfully insulting customers are not an everyday experience in my current place of work. When I do face a rude customer, I kill them with kindness! If I am still smiling, cheerful, and maintain a positive attitude, I will be sure to throw anyone unkind, off of their game!"
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Question 4 of 31
Tell me about your experience working in the food industry.
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How to Answer
The interviewer wants to learn more about your background and experience.

If you don't have any experience, it's okay! Tell the interviewer that you do not have any experience in the industry, and you look forward to making the transition and learning everything there is to know!

If you have experience, start off by giving the interviewer a high-level overview of your experience by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you really enjoy this industry, and you look forward to continuing to work in food industry roles.

Answer Example
"I have worked in the food industry, with Company ABC, for the past two years. I have formal training in food safety and other health-related certifications. This role was highly customer facing which I feel has equipped me for this role with Starbucks."
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Question 5 of 31
Tell me about a time when you went above and beyond for customer service?
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Question 6 of 31
In your opinion, what makes a great company?
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Question 7 of 31
Would you like to be a manager at Starbucks?
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Question 8 of 31
What are some of your weaknesses?
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Question 9 of 31
What is your favorite item at Starbucks?
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Question 10 of 31
Name your three best qualities.
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Author of Starbucks Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 02/28/2012
Last modified on: 08/20/2018

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Question 11 of 31
What would you do if a coworker asked you to help them steal?
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Question 12 of 31
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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Question 13 of 31
Why should we not hire you?
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Question 14 of 31
What would you do to help the community if you could do anything you wanted?
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Question 15 of 31
Would you say you are a sociable person?
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Question 16 of 31
How can I trust you not to steal?
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Question 17 of 31
What is your best personal trait?
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Question 18 of 31
Describe a time when you disliked company rules in your last job?
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Question 19 of 31
How often do you give an A plus effort while working?
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Question 20 of 31
Why do you think you will like working at Starbucks?
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Question 21 of 31
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
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Question 22 of 31
What do you know about Starbucks?
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Question 23 of 31
Where do you see yourself in five years?
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Question 24 of 31
When was the last time you contributed to a team effort and what was your role?
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Question 25 of 31
How do you expect to make a difference at Starbucks?
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Question 26 of 31
Tell me about a time when you had to be a leader. How was the outcome?
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Question 27 of 31
How often are you late for your responsibilities, such as school or work?
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Question 28 of 31
How would your references describe you?
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Question 29 of 31
How well do you handle customer complaints?
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Question 30 of 31
Do you prefer working in a team environment or alone?
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Question 31 of 31
How would you deal with an angry customer while you were busy completing tasks?
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About Starbucks

Starbucks Corporation, doing business as Starbucks Coffee, is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee, with 23,305 stores in 65 countries and territories, including 13,049 in the United States, 1,909 in China, 1,555 in Canada, 1,089 in Japan and 927 in the United Kingdom.

Starbucks locations serve hot and cold beverages, whole-bean coffee, microground instant coffee, full-leaf teas, pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. Starbucks Evenings locations also offer a variety of beers, wines, and appetizers after 4pm. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores.

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