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Starbucks Interview
Questions

31 Questions and Answers by Rachelle Enns

Updated June 5th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
How do you expect to make a difference at Starbucks?
View Answer
How to Answer
The interviewer wants to hear that you are passionate about working at Starbucks and have thought about how you can make a positive impact while working there.

Think about what kind of impact you could make. Possible things that might come to mind are:

- Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By giving people energy to make it through a challenging day.

Whatever comes to mind that you are passionate about, share it with the interviewer!
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Top 30 Starbucks Interview Questions with Full Content
1.
How do you expect to make a difference at Starbucks?
The interviewer wants to hear that you are passionate about working at Starbucks and have thought about how you can make a positive impact while working there.

Think about what kind of impact you could make. Possible things that might come to mind are:

- Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By giving people energy to make it through a challenging day.

Whatever comes to mind that you are passionate about, share it with the interviewer!

Rachelle's Answer
"I plan to make a difference at Starbucks by always being a friendly face to your customers, and encouraging teamwork during every shift. Also, I am excellent when it comes to upselling, so I am confident that hiring me will increase sales as well."
2.
Why should we hire you?
Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

Rachelle's Answer
"You should hire me because I'm qualified and passionate about your cause. I am excited about the idea of delivering value to Starbucks, and will hustle for the opportunity to go above and beyond for your customers."
3.
What is your favorite item at Starbucks?
This one should be easy! Does the thought of a Java Chip Frappuccino make you drool? Does an Iced Mocha make your mouth water? Or, does the idea of a Venti Dark Roast with cream and sugar get you excited? Be prepared to excitedly share what makes your heart pitter-patter on that Starbucks menu! You can ask the interviewer this question in return to starting up a more casual conversation.

Rachelle's Answer
"There are so many favorites, it's hard to choose! My favorite breakfast at the moment is the new Eggs Sous Vide bites along with a Venti Americano. Yum! What is your all-time favorite menu item?"
4.
Describe to me your last manager. What did you like and dislike about their leadership style?
The interviewer wants to hear that you only speak positively about your past manager. Think about the things that you enjoyed about this person and their leadership style. Start off by telling the interviewer some things that you liked about their style. You might talk about how they had regular team huddles to provide ongoing communication about process changes or upcoming events. You might share how they regularly had fun activities going on to keep the team engaged. Keep the focus on the positive things.

Rachelle's Answer
"My most recent manager cared a lot about the success of the company. For that reason, she always ensured that we were properly trained and up to date on new happenings within the company. She was sometimes late for work which was a bit frustrating but that aside, she was a great manager."
5.
How would you handle a rude customer?
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, say to the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor. Tell the interviewer that you would continue positively interacting with the customer even when they were challenging. Share that you never know what type of day that customer has had, and you smiling and being pleasant might be just what they need to help them turn their day around!

Rachelle's Answer
"Thankfully insulting customers are not an everyday experience in my current place of work. When I do face a rude customer, I kill them with kindness! If I am still smiling, cheerful, and maintain a positive attitude, I will be sure to throw anyone unkind, off of their game!"
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