35 Starbucks Interview Questions & Answers
Behavioral
1. How often do you give an A+ effort while working?
Why the Interviewer Asks This Question
The interviewer wants to hear that you always put your best foot forward at work. Share with the interviewer that you respect your employer and understand that they trust you to be working hard while at work. Remember that food service can be tough work! You'll be on your feet moving around for most of the shift, especially at Starbucks' busier locations. A hardworking and energetic attitude is key to success in this role, and the interviewer will want to make sure that you can fulfill that each shift.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I know that Starbucks baristas strive to provide guests with the best experience possible. I give my best effort at work, from the time I start to when I walk out the door. It's important to me to show up ready to work hard and not slack off during a shift. As a server for the past two years at a high-volume restaurant in the city center, I know firsthand how rewarding hard work is, and I'm sure that the references I provided would attest to my diligent work ethic."
Written by Rachelle Enns on December 26th, 2021
Behavioral
2. How do you expect to make a difference at Starbucks?
Why the Interviewer Asks This Question
The interviewer wants to hear that you are passionate about working at Starbucks and have thought about making a positive impact while working there. Starbucks takes great pride in providing its patrons with a predictable and excellent experience anywhere in the world. Ensure that your answer demonstrates how you personally will contribute positively to the Starbucks brand.
Think about what kind of impact you could make. Possible things that might come to mind are:
- Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By giving people energy to make it through a challenging day.
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I plan to make a difference at Starbucks by always being a friendly face to your customers, and encouraging teamwork during every shift. Providing top-notch customer service is at the forefront of my work in my current position, and I would bring that same focus to a career at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Behavioral
3. How often are you late for your responsibilities, such as school or work?
Why the Interviewer Asks This Question
Your only answer should be, 'Never!' Starbucks can get quite busy with rushes of customers, and arriving late or missing your shift will put an undue burden on your coworkers. The interviewer needs to know that they can count on you to be at work at the assigned time every day. Tell the interviewer that you are a punctual person who prioritizes arriving at work on time or even a few minutes early. Be sure to mention that you plan for traffic and inclement weather, if relevant in your area. If you have children, be sure to mention that you have backup plans in place for childcare should something fall through with your typical plans. Lastly, back your answer up with a solid example or stats from your previous role.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"In the three years that I worked for my previous employer, I was late just once due to a small car accident on my way to work. I called my boss to fill her in on the situation immediately. I take every precaution possible to ensure I am on time and ready to work when a shift begins."
Written by Rachelle Enns on December 26th, 2021
Compatibility
4. What would you do to help the community if you could do anything you wanted?
Why the Interviewer Asks This Question
The interviewer wants to learn more about who you are as a person and that your values align with those of Starbucks. You'll quickly see from their website that Starbucks places emphasis on supporting local communities and global vendors.
Discuss your interests and passions, which can be completely unrelated to coffee. Perhaps you are passionate about elementary education, and you would implement a program to assist at-risk youth. You might be interested in supporting homeless populations or providing clean water to communities globally. This is the time to play up your likability factor. Bonus points if you can relate your answer to a component of the Starbucks mission, like sustainability or strengthening communities.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I currently volunteer at the local animal shelter and would love to do more to help animals who are mistreated and abandoned. I have always had a huge heart for animals and truly appreciate that Starbucks implements animal welfare-friendly practices."
Written by Rachelle Enns on December 26th, 2021
Competency
5. What is your greatest strength and weakness as a barista?
Why the Interviewer Asks This Question
Demonstrate self-awareness by sharing with your interviewer what sets you apart as a barista and what you have been working on improving. As always, when it comes to weaknesses, make sure to put a positive spin on your answer that highlights your problem-solving abilities.
Examples of strengths include:
- Speed/efficiency with beverage and food preparation
-Friendliness and excellent customer service skills
- Ability to work well in a team and communicate effectively with coworkers
Examples of weaknesses that won't blow your chance of getting the job include:
- You're new to the food and beverage industry and have some learning to do
- You haven't received formal coffee training
Written by Rachel Hills on July 28th, 2021
Answer Example
"My greatest strength as a barista is my ability to connect with customers through a smile, a short conversation, or providing a personalized recommendation that fits what they're looking for. I really enjoy working in a customer-facing role. Something I've been working on as a barista is improving the efficiency with which I prepare drink orders. While I know that I prepare drinks in an acceptable allotment of time, I'm working to make them even quicker so that I can do my part to help busy lines move faster. To do so in my current position, I've been looking at a timer when making a drink so that I'm aware of how long certain drinks tend to take me. I then focus on shaving a few seconds off through increased organization and concentration."
Written by Rachel Hills on July 28th, 2021
Competency
6. How knowledgeable are you about coffee?
Why the Interviewer Asks This Question
While you don't need to be a coffee connoisseur to get a job at Starbucks, you should at least have a working knowledge of the coffee industry and the most popular coffee drinks. If you've previously worked as a barista, now would be the perfect time to bring up what you learned in that role and the customized recommendations you could make for customers.
If you have little to no experience with coffee, that's OK too. Demonstrate your awareness of the Starbucks Coffee Academy and share with your interviewer that you're a quick learner and have a plan to get up to speed quickly.
Written by Rachel Hills on July 28th, 2021
Answer Example
"In my current job as a bartender, I've learned to make high-quality drinks quickly and provide great customer service. While I don't usually make coffee-based drinks, I have a working understanding of different drinks due to years of being a regular coffee drinker. For example, I know the components of lattes, macchiatos, mochas, flat whites, and so on. I catch on quickly and feel confident that I will be able to memorize the various Starbucks-specific recipes through the Starbucks Coffee Academy."
Written by Rachel Hills on July 28th, 2021
Competency
7. How knowledgeable are you about our food and beverage offerings?
How to Answer
You don't have to have the entire Starbucks menu memorized, but you should know enough to answer this question with ease. Review the core components of the Starbucks menu, keeping in mind that there will be changes due to seasons or location.
Remember, your interviewer is not expecting you to know everything, and they know that many individuals will do much of their learning on the job. But keep in mind that it's easier to train you as a worker if you already have a working knowledge of what you will be preparing.
Written by Rachel Hills on July 28th, 2021
Answer Example
"I've ordered most items on the Starbucks menu at some point and am therefore pretty well-versed in your offerings. I know that your beverages are divided into various categories: hot coffee, hot drinks, hot teas, cold coffee, cold drinks, and cold teas, as well as Frappuccino beverages. I also have a working knowledge of your breakfast and lunch sandwiches, snacks, and bakery items. I plan to focus on perfecting my knowledge of Starbucks' offerings if hired here so that I can be a helpful resource for customers."
Written by Rachel Hills on July 28th, 2021
Customer Service
8. How would you deal with an angry customer while you were busy completing tasks?
Focus Your Answer On
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary.
Remember that Starbucks puts immense value on the customer experience. Per company policy, they will remake any drink that a customer is not satisfied with. Demonstrate your knowledge of this policy and emphasize to your interviewer that you will gladly remake or make adjustments to any item a customer is not completely happy with.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"If I had an angry customer while working on a task, I would ask a co-worker to help by completing the task while I dealt with the customer. It's important that the customer feels heard and that they have my undivided attention. I would work with the customer until a resolution was made and then continue with my tasks. I know that Starbucks puts the customer experience first, and I would do the same even when busy preparing orders for other customers. I am always happy to remake or change a drink or food item if the customer isn't satisfied."
Written by Rachelle Enns on December 26th, 2021
Customer Service
9. How would you handle a rude customer?
How to Answer
You might begin by telling the interviewer that you've found the majority of customers to be pleasant to work with. If you have dealt with rude customers frequently, share that information so your interviewer knows that you have experience in that space. In your answer, demonstrate your understanding of important customer service principles, including maintaining composure and a polite attitude even when a customer is unpleasant. You might even share an example of a time you dealt with a rude customer in a previous position and how you handled it.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"Thankfully, unpleasant customers are not an everyday experience in my current job. When I encounter a rude customer, I don't take it personally and still deliver the same customer service that I would to a pleasant customer. Last week, we had a rude customer come in who got upset over things outside of our control. My boss trusted me to handle the situation, and I managed to reassure her while listening calmly to her grievances."
Written by Rachelle Enns on December 26th, 2021
Customer Service
10. Tell me about a time when you went above and beyond for customer service?
Focus Your Answer On
Give a concrete example of a time when you helped make a situation right for an upset customer. Emphasize your listening skills, calm demeanor, and sincere empathy for the customer. Of course, be sure to tell the interviewer what solution you came up with through your problem-solving and how that solution improved the situation for the customer. You might mention that you are aware of Starbucks' policy to remake any beverage that a customer is unsatisfied with, no matter the reason. If you've applied the same practice in a previous role, feel free to share that with your interviewer.
You can also approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I understand that Starbucks puts a lot of effort into their customer experience, and I plan to respect that every step of the way. One way I recently went above and beyond for customer service was when I worked at ABC Restaurant. I had a repeat customer who would come in by himself every day, at the same time, and order the same menu item. I quickly learned his pattern and would have his order ready for him when he arrived. I got to know him and would ask him about his day. It was nice to have a connection with him that went beyond the typical quick service in a casual restaurant."
Written by Rachelle Enns on December 26th, 2021
Customer Service
11. How well do you handle customer complaints?
Why the Interviewer Asks This Question
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are comfortable receiving customer complaints and problem-solving. Especially at a company like Starbucks, where customer satisfaction with the final product is key, emphasize the importance of putting the customer first. Start off by telling the interviewer that you do not mind addressing customer complaints and feel comfortable working to find the best possible solution to a complaint so that the customer is ultimately happy.
Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, emphasize that you always offer to correct any mistakes that were made or take the appropriate action to rectify the situation, such as creating a new beverage for a customer who tried something new today and didn't care for it.
If you can give an example from a previous customer service role, all the better.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I have some training in dispute resolution, from my previous retail job. I know that Starbucks puts customers' happiness first, and I am confident in my ability to carry that torch. If a customer is unhappy, I will be attentive, apologize, and offer to fix the situation in a way that abides by the Starbucks policies."
Written by Rachelle Enns on December 26th, 2021
Customer Service
12. This Starbucks location tends to get quite busy, especially on weekday mornings. How would you handle a rush of customers?
Focus Your Answer On
Your interviewer is looking for a few key ideas in your answer:
-You remain calm in stressful situations
-You work quickly and efficiently even when under pressure
-The quality of your work remains the same
Written by Rachel Hills on July 28th, 2021
Answer Example
"I chose to apply to this location because I thrive in a fast-paced environment and love to stay busy. Given my 3 years of experience in the food industry, I'm not bothered by a long line and see it as an opportunity to prepare orders efficiently and impress customers who need to be in and out of the store quickly."
Written by Rachel Hills on July 28th, 2021
Direct
13. What is your favorite item at Starbucks?
How to Answer
This one should be easy! Does the thought of a Java Chip Frappuccino make you drool? Does an Iced Mocha make your mouth water? Or, does the idea of a Venti Dark Roast with cream and sugar get you excited? Demonstrate that you know what you're talking about and express your enthusiasm for the Starbucks menu. You can even ask the interviewer this question in return to start up a more casual conversation.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I have a lot of favorites, so it's hard to choose just one! My favorite breakfast at the moment is the new Eggs Sous Vide bites, along with a Venti Americano. I get it a few times a week before going to class in the morning. What is your all-time favorite menu item?"
Written by Rachelle Enns on December 26th, 2021
Direct
14. In your opinion, what makes a great company?
Focus Your Answer On
Think about a few of your favorite businesses to visit and what makes these places so great. List 1-2 things you admire in a company, especially those you can relate to Starbucks as a brand.
Some common answers might include:
- Having excellent employees
- Giving back to the community
- Providing a positive experience for customers
- Understanding that it is not all about the money
- Focusing on improving people's lives
- Having outstanding leadership
Starbucks is a huge company. Your interviewer will want to see that you can think in a business-savvy way even if you're not working in a corporate position.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"Some companies that I admire are ABC and XYZ corporations given their excellent track record of diversity, inclusion, and community involvement. I find Starbucks to be a great company because it attracts top talent and retains a satisfied and diverse workforce. It's fascinating to witness how Starbucks has carved out a highly recognizable brand all over the world in a busy coffee business environment. The Starbucks mission is to inspire and nurture the human spirit -- one person, one cup, and one neighborhood at a time. That's a pretty exciting mission to be a part of."
Written by Rachelle Enns on December 26th, 2021
Direct
15. How would your references describe you?
Why the Interviewer Asks This Question
Reflect on the positive things your references have said to you in performance reviews or informal conversations. Focus on the traits that will be most relevant to the role you're applying to, backing your answer up with examples whenever possible. These concrete examples will be sure to impress the interviewer!
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I have provided you with three solid references. I believe they will describe me as a hard worker who enjoys helping customers and working with my coworkers. In particular, my most recent supervisor has mentioned her appreciation for my communications style on a few occasions. I don't hesitate to ask clarifying questions about a task or project to make sure we're on the same page. I have had excellent performance reviews, which I would be happy to share with you."
Written by Rachelle Enns on December 26th, 2021
Direct
16. What is your best personal trait?
Why the Interviewer Asks This Question
The interviewer wants to learn more about who you are and how you'll show up to work at Starbucks each day. Think about the traits that your friends or coworkers have repeatedly commended you for. A unique trait and example will make you a more memorable candidate, especially if it's relevant to the customer-facing role you'll fill at Starbucks.
Some traits you could mention include:
- Communicative
- Loyal
- Collaborative
- Flexible in Schedule/Availability
- Persistent and Determined
- Quick learner
Written by Rachelle Enns on December 26th, 2021
Answer Example
"My best trait is my ability to relate to people and find commonalities between myself and new people in conversations. My co-workers often mention that they admire this trait. I enjoy getting to know my customers and providing a great experience for them. I'm excited to provide this great customer experience each day at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Direct
17. Why should we hire you?
How to Answer
Interviewers hear many of the same answers to this common interview question, making it all the more important that you give an answer highlighting the unique skills that set you apart from other candidates. Think of your answer as your 'elevator pitch' or your qualifying statement. If you need help brainstorming what makes you unique professionally, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.
You might mention industry accolades, exceptional achievements, additional industry-related training, a second language, or how involved you are in the community. You are your most influential advocate, so don't be afraid to brag about yourself a bit.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"You should hire me because I'm qualified and passionate about the Starbucks mission and brand, which resonate with me deeply as a long-time customer. I've spent the past two years providing exceptional customer service and honing my barista skills at XYZ coffee shop and am now ready to make the transition to a career at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Direct
18. Why do you think you will like working at Starbucks?
Why the Interviewer Asks This Question
This question is straightforward. The interviewer wants to hear that you actually want to work at Starbucks and that it won't just be a paycheck. Barista positions are competitive at Starbucks, so hiring managers want team members who will not only do an excellent job serving customers but who are also passionate about the position and the Starbucks brand. Be honest with the interviewer about what you anticipate liking the most about the job, whether it's the customer service aspect, working with a team, or something unique to your background.
Keep in mind that Starbucks is proud of the benefits they provide to their employees, and it's OK to mention what you find appealing about those! These perks are a draw for many prospective employees. Just make you lead with the other great things about Starbucks that are not related to their benefits package.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I believe that Starbucks offers a feeling of community that you don't always find in a coffee shop environment. I thrive in a fast-paced environment, so I'm looking forward to working with a team that also values that environment. In addition, going back to school to complete my Bachelor's degree is very important to me. I'm super impressed by Starbucks' partnership with Arizona State University, and I would be interested in learning more about the online program and how baristas balance a career at Starbucks with their education."
Written by Rachelle Enns on December 26th, 2021
Direct
19. What are some of your weaknesses?
Why the Interviewer Asks This Question
We all have things we can improve on, so do not be afraid to share them. The interviewer will likely take note of these things and may even provide you with additional training in these areas to help you excel. The interviewer wants to hear that your weaknesses, while relevant to the role, are not critical to your success at Starbucks.
Think of a couple of things you could improve upon that are not crucial for job performance, and openly share them with the interviewer. Be honest; interviewers can see through attempts to give a fake weakness. And most importantly, focus on the plan you've put into place to improve on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading books or articles on the subject, or even taking a course at a nearby community center.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"A weakness that I've been working on is finding a balance between taking control of a situation and allowing my coworkers to handle a tough situation. When my coworkers are not meeting expectations, I tend to jump in to fix the situation. Given my managerial experience, I'm accustomed to a hands-on work environment with coworkers. I have to remind myself not to take on too much work and allow my coworkers to handle situations independently too to be the best team member I can be."
Written by Rachelle Enns on December 26th, 2021
Direct
20. Would you say that you are a sociable person?
Why the Interviewer Asks This Question
Starbucks is known for its friendly and welcoming atmosphere. As a barista, you should demonstrate that you are comfortable conversing with other people and aspire to give customers the best experience possible. Explain to the interviewer that you enjoy getting to know your co-workers and prioritizing building relationships with your regular customers by learning names and beverage preferences. Make it clear that you look forward to coming to work each day in customer service.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"Yes, I am most certainly a sociable person. I can quickly get to know people and can make meaningful conversations with nearly any type of person. What's great about Starbucks is that some customers come to socialize and meet up with friends, whereas others use the space to work quietly and independently. As a barista, I believe my strength is to match a customer's desire to socialize with my own demeanor. I can be chatty with some customers but also try to prioritize efficiency for on-the-go customers who don't want to have a conversation."
Written by Rachelle Enns on December 26th, 2021
Direct
21. What do you know about Starbucks?
How to Answer
With any job interview, it is crucial to understand the organization to which you are applying. Before your meeting, review Starbucks' website to learn critical information such as its mission, values, and history. Watch the videos on their website, and take note of the information on their 'Working at Starbucks' page. You might mention that you know Starbucks is an advocate for diversity and inclusion or demonstrate your awareness of their offerings by telling the interviewer that you know Starbucks sells not only coffee but other items such as pastries, breakfast sandwiches, oatmeal, wraps, and various non-coffee drinks. The interviewer isn't expecting you to be a Starbucks expert, but rather that you've done your homework and know enough to serve as an ambassador of the company.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I know that Starbucks has a solid reputation for community involvement and takes a strong stance when it comes to diversity and inclusion. Since the 1970s, Starbucks has been a community staple and now a global giant. Your products keep getting better, and your menu vaster. I am so excited about the idea of working with such an established organization that focuses on ethical sourcing."
Written by Rachelle Enns on December 26th, 2021
Direct
22. What do you know about Starbucks' mission?
How to Answer
This should be an easy question if you've done your homework before the interview of researching Starbucks' mission: 'To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.' You should demonstrate an understanding of how Starbucks' values, outlined on their website, fit into this mission and how the role that you're applying to relates as well.
Let your interviewer know what parts of the mission resonate with you the most and why.
Written by Rachel Hills on July 28th, 2021
Answer Example
"I know that your mission focuses on building up individuals and communities through coffee and 'nurturing the human spirit.' I care deeply about my own community, regularly volunteering at a local youth shelter and volunteering for the school board, making Starbucks' mission inspiring to me. I hope to foster a sense of neighborhood community through positive interactions with customers and coworkers as a barista at Starbucks."
Written by Rachel Hills on July 28th, 2021
Direct
23. Name your three best qualities.
Focus Your Answer On
Think about the traits for which people have repeatedly commended you at work, school, or within social circles. Share three of these traits with an eye towards those most relevant for a job at Starbucks. Some examples might include your can-do attitude, ability to help others, a knack for striking up a conversation, or impressive work ethic.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I believe that my top three qualities are my willingness to lend a hand, my ability to see the positive side in most situations, and the fact that I am responsible and reliable. These are all qualities that align with your needs here at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Direct
24. Where do you see yourself in five years?
How to Answer
Interviewing, hiring, and onboarding is an expensive and time-consuming endeavor for any company. The interviewer wants to know that, if engaged, you could see this as a long-term fit rather than a temporary option. Also, keep in mind that Starbucks barista positions are quite competitive given the benefits that Starbucks offers to its employees. Thus, your interviewer wants to make sure that they are making a worthy investment by hiring you. Discuss your career plans, goals, and how those fit with what Starbucks is offering. Describe your passion for this opportunity and what you like about Starbucks, and the role for which you are applying.
If you are a student, you might tell the interviewer that you plan to stay at Starbucks through graduation and then share what career or further education you hope to pursue post-graduation. If Starbucks offers jobs in your area of study (for example, management or marketing), you can mention that you would be open to considering a career in your area at Starbucks if one is available upon graduating.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"In five years, I would like to be working my way into a management role. I greatly appreciate that Starbucks offers growth opportunities for eager and high-performing employees. Your tuition reimbursement program will make my dream of management that much more a reality. I hope to be considered for that type of growth opportunity in the future."
Written by Rachelle Enns on December 26th, 2021
Direct
25. Tell me about your experience working in the food industry.
How to Answer
The interviewer wants to learn more about any relevant background and experience you have. If you have experience in the industry, start by giving the interviewer a high-level overview by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role and how you performed. Be sure to mention your interest in the industry and that you look forward to continuing to work in food industry roles.
If you don't have any experience in the food industry, that's okay! Tell the interviewer that while your experience in the industry is limited, you look forward to making the transition and learning everything there is to know. While having some experience is preferable to none, many hiring managers will care more about how hard you'll work and your eagerness to learn than your direct experience.
Written by Rachelle Enns on December 26th, 2021
1st Answer Example
"I have worked in the food industry with Company XYZ for the past two years. I have formal training in food safety and other health-related certifications. I served in a customer-facing role 80% of the time in this role, which I feel has equipped me for this role with Starbucks."
Written by Rachelle Enns on December 26th, 2021
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Leadership
26. Tell me about a time when you had to be a leader. How was the outcome?
Focus Your Answer On
The interviewer wants to hear about a positive experience you have had with leadership and how you will incorporate leadership traits into your work at Starbucks. Think about a time when you managed a team or led a project. If you don't have professional examples of managerial experience, discuss a time when you led a sports team, college project, or volunteer group.
Start by giving the interviewer an overview of what and whom you were leading and how your leadership positively contributed to a group goal. You may choose to share what you find rewarding or even challenging about serving in a leadership role. Emphasize that you are open to leadership or managerial roles as a Starbucks employee.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I would certainly consider myself a leader, though I'm not currently in a management role. In my previous job, I managed a small team of hostesses and servers. I lead a team by showing respect, setting high but reasonable expectations, and encouraging a collaborative environment where all ideas are welcomed. The beauty of being a true leader is that you don't need to be in a position of management to exude leadership qualities. It's important to me to advance in a career at Starbucks, and I'm curious to hear more from you about leadership opportunities and the process of working towards a supervisory role at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Management
27. Describe to me your last manager. What did you like and dislike about their leadership style?
Focus Your Answer On
Focus on what you liked about your manager and what made them a good leader. You might explain how their mentorship has influenced your own leadership style and career aspirations. While you should focus on the positive when describing your manager, you should be honest and share any challenges you encountered working with them. Just make sure you put a positive spin on those challenges so it doesn't come off as you badmouthing your previous employer.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"My most recent manager cared a lot about the success of the company and always ensured that we were properly trained and up to date on new happenings within the company. I appreciated that she made an effort to regularly meet with me to discuss my progress towards my career goals. Something about her style that was a challenge at first was how hands-off she was as a manager. I worked on most projects independently and had to clarify ambiguity on my own or with the help of my colleagues. For that reason, I can successfully work independently but also look forward to the team collaboration between supervisors and shift workers that can be expected at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Management
28. Would you like to be a manager at Starbucks?
How to Answer
If you aspire to be a manager at Starbucks, mention this goal to your interviewer in your answer to this question. If they don't ask you this question, be sure to work these career aspirations into another answer to impress your interviewer.
And if you don't want to be a manager, that's okay too, as long as you're sure to mention the leadership and communication skills you've gained in previous experiences. Whether you see yourself becoming a manager or not, emphasize that you are open to where a career at Starbucks may take you. The interviewer is looking to see that you are a motivated and flexible individual who has the propensity for career advancement at Starbucks.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I have spent the past eight months reading leadership books and have taken two leadership workshops in that time frame. While I'm not a manager in my current position, I feel ready and excited to take on the responsibility of leading a team. I hope to work my way up and learn all I can to eventually become a manager at Starbucks."
Written by Rachelle Enns on December 26th, 2021
Problem Solving
29. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Why the Interviewer Asks This Question
Start by telling the interviewer that you are typically an organized person and prioritize adhering to deadlines. Give your interviewer concrete examples of how you maintain organization within your workflow, particularly related to your experience in the food and beverage industry. Your interviewer wants to know that you will stay organized and prepare orders quickly, even amidst a busy environment.
After establishing yourself as an organized worker who completes tasks efficiently, share a time when you failed to get something done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called off of work for the day, and you had to change your priorities accordingly. Share how you prioritized your time to achieve the deadline, and then explain why you could not reach it on time.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large order from a big table when working in a restaurant. We were understaffed, and I was juggling more tables than usual. As a result, my service was slower, and I couldn't check in with tables as often as I would have liked. However, my main priority was getting orders out to all of my tables, which I could do. I can better handle larger volumes now that I am more experienced."
Written by Rachelle Enns on December 26th, 2021
Scenario Based
30. Describe a time when you disliked company rules in your last job.
What You Need to Know
The interviewer wants to hear that you are not a rule-breaker and that you support the company's rules. Starbucks is a huge company with top-down decisions being made at a corporate level. Be aware that you will likely have little to no say in these rules.
Start by telling the interviewer that you follow all of the company rules and support the company's leadership decisions regarding regulations. Next, think of an 'outside the box' rule your current or previous employer had established. Show the interviewer that you respect decisions regardless of if you agree with those decisions on a personal level or not.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I did not like my previous company's return policy. I felt that it was too stringent, and I see the value in being more flexible with valued customers. I stood by the policy, regardless, as it was a top-down decision, but did decide to speak with my supervisor about some ideas I had for change."
Written by Rachelle Enns on December 26th, 2021
Teamwork
31. When was the last time you contributed to a team effort and what was your role?
Why the Interviewer Asks This Question
The team environment is an important component of Starbucks' culture at their retail stores. The interviewer wants to hear that you enjoy being a part of a team and that you contribute to the team's success. Start by sharing the last time you added to a team effort. Perhaps it was a massive project at work. Maybe it was on a basketball team. Or, you might have led a Girl Scout troop. All of these make great examples! Discuss how you made efforts to contribute to the team and mention how successful the team was.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"In my current position, we work as a team when receiving new stock. We have one person unpacking the stock, another yelling out SKU numbers, another member cross-checking those SKUs with our online inventory system. It's fun to work as a helpful team member, and I look forward to the collaborative team environment that Starbucks fosters."
Written by Rachelle Enns on December 26th, 2021
Teamwork
32. Do you prefer working in a team environment or alone?
Why the Interviewer Asks This Question
Starbucks is very much a team environment, and the interviewer needs to know that you will fit in. However, it's not a bad thing if you work well by yourself, and you should feel free to mention this trait in your answer. The interviewer is trying to get a feel for your personality and how you interact with others.
You may work well without the need for much management or direction, or perhaps you are better driven by a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences and emphasize that you can adjust to either style.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"Whether I am doing an independent project or working in a team environment, I always give it my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I'm applying to this role at Starbucks because I know it's very team-focused, which I'm drawn to as an extroverted person."
Written by Rachelle Enns on December 26th, 2021
Teamwork
33. Have you ever helped someone else achieve a goal or better themselves? If so, how?
How to Answer
Think about a time you helped a friend or coworker achieve a goal, however big or small. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test with your best friend. Or, maybe you watched a family members' child for a couple of days to allow the parents to work on their goal of opening a new business. These types of scenarios work great to answer this question, especially if you're early on in your career and can't think of a professional example.
If you have a specific work-related example, even better. Give the interviewer a brief overview of the situation, and share how your help contributed to a friend or colleague's goal.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"I recently helped one of our newest employees when I noticed she was falling behind after the new-hire training was complete. After speaking with her, I learned that this was her very first job and she did not understand a lot of the nuances associated with our workflow. I took her under my wing for her first thirty days or so by checking in and answering any questions she had. I invited her to shadow certain meetings that were relevant to her professional interests. She's flourishing at the company now!"
Written by Rachelle Enns on December 26th, 2021
Trust
34. How can I trust you not to steal?
How to Answer
This one should be easy! Share with the interviewer that you have never stolen before and have a proven track record of honesty at previous jobs. You may even let your interviewer know that your references can attest to your integrity and trustworthiness on the job.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"In my last position, I was responsible for the cash deposit daily. My reference from this company will tell you that I was diligent with this task and that there was never a discrepancy in the four years I worked there. I can assure you that I'm an honest and trustworthy person, which translates into my career."
Written by Rachelle Enns on December 26th, 2021
Trust
35. What would you do if a coworker asked you to lie for them or help them steal?
Why the Interviewer Asks This Question
Starbucks employs over 200,000 employees worldwide, which means they have seen their share of unethical employee behavior. The interviewer would like to know how you would react if put in an awkward and/or harmful situation like being asked by a co-worker to steal with them or cover up a lie. The answer to this question may seem fairly obvious, but ensure that you are aware of the different ways a co-worker may attempt to engage in unethical behavior:
- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking supplies for personal use or adding personal items to supply orders
Express that you would never engage in this type of behavior and discuss how you would report this type of situation. If this has happened to you in the past, discuss what happened and how you handled it.
Written by Rachelle Enns on December 26th, 2021
Answer Example
"Stealing is wrong, no matter which way you slice it. I have zero tolerance for unethical behavior and would report the situation immediately. In a previous role as a server, I noticed that a coworker was attempting to incorrectly report her hours for financial gain. When I realized this was happening, I reported this behavior immediately to our supervisor."
Written by Rachelle Enns on December 26th, 2021