QUESTION 1 OF 35

At Virgin Atlantic, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

When sharing your brand of customer service, try to frame it in the context of what it would be like working with Virgin Atlantic. Tie in your service standard with your knowledge of the company. "We're all about making sure our customers' travel experience is the best in the industry."

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. So, I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

"I feel like Virgin's culture is my culture. So, I would simply come to work being myself, rather, my best self, which would be easy because I'd be doing what I enjoy doing, and I love my work."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

When you already identify with a culture - displaying that culture becomes 1st nature. That’s how I feel about Virgin Atlantic. Take their great industry-leading inclusion. They don’t just say it you display it. Service is what I do and excellence is all I accept for myself.

Jaymie's Feedback

You're off to a good start! Consider other aspects like customer feedback, utilizing performance review feedback, understanding all customer policies, etc., to reinforce your answer.

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