Meet the Author

“In my lengthy career, working directly with our customer to resolve their concerns and issues, I’ve continually enhanced and adapted systems to always deliver an above and beyond experience. Whether I was leading a team or not, I’ve always led by example, setting the pace and the high standard of over-delivering. I’ve expanded the boundaries of my comfort zone again and again by taking on any and all responsibilities that challenge myself and aid in my growth as a leader. In the positions I’ve held, I’ve improved our output in both quality and quality. I oversaw technical support to over 7500 dealers and instilled a team attitude of exceeding expectations and delivering an unparalleled WOW customer experience. These, among many other reasons, have rendered me to confidence that I am wholly prepared to take the lead.”

I’d work on learning the ropes, gaining as much of a big-picture-scope as I can, while building relationships. It’s my philosophy that it’s basically my job to make my bosses’ jobs easier. I have a keen eye for the details, and would point out my observations while asking questions. For example, while preparing for this interview, I observed that some policies posted on the company’s website were outdated and required revision. So, I’d ask my Audit Manager if they were aware of this and see what they had to say. I would gauge if this was a priority, or if there was a reason they sidelined this task. I’d put my all to earn my keep and build the trust of my coworkers to ensure I complimented my new team.