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UnitedHealth Group Interview
Questions

31 Questions and Answers by Michelle Krebs

Updated September 28th, 2018 | Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the health care and medical device industries.
Job Interviews     Companies     Wellness     Health Insurance    
Question 1 of 31
In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?
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How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
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1.
In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

Michelle's Answer #1
"I have a clean criminal record and am happy to comply with any background check you require of me."
Michelle's Answer #2
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
2.
At United Health Group, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?
The interviewer wants to know if you can take criticism without getting your feelings hurt. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your future employer that you heard the feedback and did something about it.

Michelle's Answer
"I received feedback from my manager that because I was pushing for so many new ideas, it seemed like I knew more than everybody else- especially some of the staff who had been here for many years. I took this feedback and decided to include others on my team in shaping some of the new ideas I had before bringing them up in the team meeting. This approach really helped to get their buy-in."
3.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what UnitedHealth Group does.

Michelle's Answer #1
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Michelle's Answer #2
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
4.
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Michelle's Answer #1
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Michelle's Answer #2
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
5.
Give an example of a time you disagreed with the direction from your manager. What did you do and what was the outcome?
The interviewer wants to know that you aren't afraid to disagree with a leader but can be diplomatic in the workplace.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain why disagreement is actually a good thing if your company wants to be innovative and push the envelope.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Michelle's Answer
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
6.
At UnitedHealth Group we take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?
Assure the interviewer that you would treat everyone at UnitedHealth Group with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Michelle's Answer
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for UnitedHealth Group."
7.
Our goal at United Health Group is to delight our patients and customers. Give an example of how you have delighted a customer in your previous role.
To succeed in our industry, you should have a solid level of compassion for your patients or customers. The interviewer wants to make sure that you will go above and beyond what is 'normal'.

Michelle's Answer #1
"I was working with a member whose husband just passed away and she had questions about his insurance policy as she still had bills to take care of from his final days. I told her that I was so sorry for her loss and I asked if she could share something about her husband. I then gave her all the information she needed. She thanked me and hung up. I also took the time to send a hand-written note in the mail expressing my sympathy for her."
Michelle's Answer #2
"I consider the data analytics team my customer, even though they are an internal customer. One of the team members was asking me repeatedly for the same kind of reports. I finally started asking questions about why she was asking for this information and discovered that one of the feeds was broken. I called our reporting guru to see if they were aware of the issue and they weren't. Within a few days, the feed was fixed and our analyst had everything she needed. She thanked me for taking the time to make the extra call and asking more questions to figure out the root of the problem."
8.
UnitedHealth Group seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Michelle's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Michelle's Answer #2
"I was working in an office where employee morale was very low due to some layoffs done the year before. I decided to do something about it and formed a committee to increase engagement. I pulled 4 other people into the committee and we planned a weekly activity that was inexpensive, but still allowed people to leave their cubes and network with the others on our floor. Some of the activities seemed corny, but it really worked to create the "fun" that was missing from our workplace. You could feel a difference in the culture in just a few months."
9.
What part of your healthcare career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

Michelle's Answer #1
"The part of my career that brings me the most stress is when there is an issue with a team member and there is tension. I try to be the person who gets this issue out in the open so that we can move on and work well together without that underlying tension."
Michelle's Answer #2
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
10.
The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Michelle's Answer #1
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with UnitedHealth Group you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Michelle's Answer #2
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. However, I put time and attention into using the latest technology that others on my team are leveraging so we can be more efficient. If there is a way we can share information, it will help everybody!"
11.
UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Michelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Our customer population is also very diverse, so it is important to reflect the customers we serve."
Michelle's Answer #2
"I am so glad you pointed out your need for diversity at UnitedHealth Group. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
12.
We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you dealt with an unhappy customer. How did you handle the situation and what was the outcome?
Health insurance can be very complex to the average person and the interviewer wants to know if you can handle a person who is very upset. Show that you care about each caller and that you have empathy for that individual. Showcase your problem solving skills and the fact you can handle a high degree of emotion on the phone without getting rattled, still helping the customer, and trying to get them what they need.

Michelle's Answer #1
"I had a caller the other week who was crying because her insurance didn't cover a procedure that she had a month prior. She was very upset and stated that she couldn't afford to pay this bill. I let her talk without interrupting her and listened. I repeated back to her what the issue was to make sure I understood her correctly. I took her information down and looked up her account to see what her insurance covered. I discovered that our insurance did cover 80% of the procedure, but she had to pay for the other 20%. Through further conversation in a calming voice, I was able to tell her that insurance did cover a big portion of the procedure and gave her the number of the financial assistance office at the hospital to see if they could put her on a payment plan for the remaining portion. I knew from my experience that most health care systems offer this. She sounded relieved and grateful when we hung up and thanked me for my help."
Michelle's Answer #2
"I had a caller who didn't know what his statement meant- he said all of the medical terminology didn't make sense to him. I wrote down his questions and then pulled up his statement and walked him through each part so he understood the statement. He actually didn't have any payments he would be responsible for, so he was very happy. He didn't know this until I took the time to walk him through the statement. He thanked me at the end of the call."
13.
Why do you think you will be successful in this role with UnitedHealth Group?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Michelle's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Michelle's Answer #2
"I believe my success with UnitedHealth Group will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
14.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Michelle's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Michelle's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
15.
What do you know about United Health Group so far?
Employers want to know that you have done your homework on the company. Talk about your background with the company and the research you have done. Find people you know who work at the company and talk to them before your interview. Find financial information on the company including stock prices and the previous year's annual reports.

Michelle's Answer #1
"The United Health Care brand is very well known in our community and I know several people who work here. I know that your company had soaring stock prices last year and has continued to grow over the last 5 years. This is what makes me even more excited to work here."
Michelle's Answer #2
"I studied your core values and found they greatly align with my own. I also love the fact you promote volunteerism within your employees- this is very important to me and I'm excited to learn even more about how to get involved."
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31 UnitedHealth Group Interview Questions
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Interview Questions
  1. In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?
  2. At United Health Group, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?
  3. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  4. Do you prefer to work in a team based position or individually?
  5. Give an example of a time you disagreed with the direction from your manager. What did you do and what was the outcome?
  6. At UnitedHealth Group we take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?
  7. Our goal at United Health Group is to delight our patients and customers. Give an example of how you have delighted a customer in your previous role.
  8. UnitedHealth Group seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  9. What part of your healthcare career brings you the most stress?
  10. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  11. UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?
  12. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you dealt with an unhappy customer. How did you handle the situation and what was the outcome?
  13. Why do you think you will be successful in this role with UnitedHealth Group?
  14. What is your greatest weakness?
  15. What do you know about United Health Group so far?
  16. At United Health Group, we have many positions where employees work remotely 99% of the time. This is one of those roles. How would you be successful in your home office?
  17. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  18. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  19. If UnitedHealth Group hired you today, what would you accomplish first?
  20. Tell me about yourself.
  21. UnitedHealth Group supports a healthy work/life balance for all employees. How do you balance life and work?
  22. How would you describe your personality?
  23. When have you shown a willingness to learn a new method or new approach to solving a problem?
  24. At UnitedHealth Group we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  25. Regulations make our industry ever-changing. How do you keep up to date with new laws, rules, or legislation that could impact our business?
  26. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  27. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  28. What is your patient care philosophy or customer care philosophy (if coming from different industry)
  29. Tell me about your related education and training.
  30. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?
  31. At UnitedHealth Group we seek to hire individuals who have a high level of integrity. It is actually one of our company values. Give an example of a time where you demonstrated integrity even when it was very difficult to do so.
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