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UnitedHealth Group Interview
Questions

31 Questions and Answers by Michelle Krebs

Updated September 28th, 2018 | Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the health care and medical device industries.
Question 1 of 31
UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?
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How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
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Top 30 UnitedHealth Group Interview Questions with Full Content
1.
UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Michelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Our customer population is also very diverse, so it is important to reflect the customers we serve."
Michelle's Answer #2
"I am so glad you pointed out your need for diversity at UnitedHealth Group. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
2.
We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you dealt with an unhappy customer. How did you handle the situation and what was the outcome?
Health insurance can be very complex to the average person and the interviewer wants to know if you can handle a person who is very upset. Show that you care about each caller and that you have empathy for that individual. Showcase your problem solving skills and the fact you can handle a high degree of emotion on the phone without getting rattled, still helping the customer, and trying to get them what they need.

Michelle's Answer #1
"I had a caller the other week who was crying because her insurance didn't cover a procedure that she had a month prior. She was very upset and stated that she couldn't afford to pay this bill. I let her talk without interrupting her and listened. I repeated back to her what the issue was to make sure I understood her correctly. I took her information down and looked up her account to see what her insurance covered. I discovered that our insurance did cover 80% of the procedure, but she had to pay for the other 20%. Through further conversation in a calming voice, I was able to tell her that insurance did cover a big portion of the procedure and gave her the number of the financial assistance office at the hospital to see if they could put her on a payment plan for the remaining portion. I knew from my experience that most health care systems offer this. She sounded relieved and grateful when we hung up and thanked me for my help."
Michelle's Answer #2
"I had a caller who didn't know what his statement meant- he said all of the medical terminology didn't make sense to him. I wrote down his questions and then pulled up his statement and walked him through each part so he understood the statement. He actually didn't have any payments he would be responsible for, so he was very happy. He didn't know this until I took the time to walk him through the statement. He thanked me at the end of the call."
3.
Give an example of a time you disagreed with the direction from your manager. What did you do and what was the outcome?
The interviewer wants to know that you aren't afraid to disagree with a leader but can be diplomatic in the workplace.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain why disagreement is actually a good thing if your company wants to be innovative and push the envelope.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Michelle's Answer
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
4.
Why do you think you will be successful in this role with UnitedHealth Group?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Michelle's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Michelle's Answer #2
"I believe my success with UnitedHealth Group will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Michelle's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Michelle's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6.
At United Health Group, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?
The interviewer wants to know if you can take criticism without getting your feelings hurt. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your future employer that you heard the feedback and did something about it.

Michelle's Answer
"I received feedback from my manager that because I was pushing for so many new ideas, it seemed like I knew more than everybody else- especially some of the staff who had been here for many years. I took this feedback and decided to include others on my team in shaping some of the new ideas I had before bringing them up in the team meeting. This approach really helped to get their buy-in."
7.
What do you know about United Health Group so far?
Employers want to know that you have done your homework on the company. Talk about your background with the company and the research you have done. Find people you know who work at the company and talk to them before your interview. Find financial information on the company including stock prices and the previous year's annual reports.

Michelle's Answer #1
"The United Health Care brand is very well known in our community and I know several people who work here. I know that your company had soaring stock prices last year and has continued to grow over the last 5 years. This is what makes me even more excited to work here."
Michelle's Answer #2
"I studied your core values and found they greatly align with my own. I also love the fact you promote volunteerism within your employees- this is very important to me and I'm excited to learn even more about how to get involved."
8.
At United Health Group, we have many positions where employees work remotely 99% of the time. This is one of those roles. How would you be successful in your home office?
The interviewer wants to see that you have a plan in how you will work from home successfully. Some people can't handle this lack of structure, so show that you are able to be very productive.

Michelle's Answer #1
"I was able to work from home a few days a week in my last role. I have a specific routine I follow. Working in pajamas does NOT happen in my house- I dress as if I was going to work, go to a specific office space in my home, and take regular breaks as I would in the office. I utilize Skype and chat features to keep in touch with colleagues so it doesn't feel isolating."
Michelle's Answer #2
"I enjoy the flexibility that working from home offers. Last year, when I was in school, I had several on-line courses versus classroom courses. I made sure I was in a quiet place, free of noise and distraction, so I could fully focus on the material. I also took advantage of all the on-line communities so it felt like my "classmates" were accessible. I also met with people face-to-face when I had the chance so that we built a relationship. I would use all of these tools in this position."
Anonymous Answer
"I currently work remote three days a week for my current job. I have a quiet place to work."
Lauren's Answer
This is a great start. A hiring manager would be pleased to know you are already working in a remote position, so the transition would not be as difficult as it would be for other candidates. You can use this opportunity to show more of your personality and strengths. See my suggestion below.
"I am currently working three days a week for my current employer, and this has been an excellent fit for me. My home office is readily used, and I believe my best work is provided in this capacity. I am highly reliable and excited to take on a new opportunity."
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9.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Michelle's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Michelle's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
10.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Michelle's Answer
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
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