Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
"I was working in an office where employee morale was very low due to some layoffs done the year before. I decided to do something about it and formed a committee to increase engagement. I pulled 4 other people into the committee and we planned a weekly activity that was inexpensive, but still allowed people to leave their cubes and network with the others on our floor. Some of the activities seemed corny, but it really worked to create the "fun" that was missing from our workplace. You could feel a difference in the culture in just a few months."