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UnitedHealth Group Interview Questions

To help you prepare for an UnitedHealth Group job interview, here are 35 interview questions and answer examples.

UnitedHealth Group was written by and updated on December 1st, 2021. Learn more here.

Question 1 of 35

At UnitedHealth Group, we seek to hire individuals who embrace integrity, which is one of our company's values. When have you shown great integrity on the job?

How to Answer

Integrity is critical in all of the work that UnitedHealth Group performs, particularly as it pertains to patient privacy and confidentiality. You will likely be asked a question regarding your integrity or ethical behavior, and it might be framed as situation-based. In this case, the interviewer wants to know that you truly believe in and operate by this value, so be sure to prepare a response that frames your sincerity. If you are providing a specific example from a previous position, then be sure to not share any identifying information or paint a former employer in a negative light.

Written by Ryan Brunner on December 1st, 2021

Next Question

35 UnitedHealth Group Interview Questions & Answers

  • Behavioral

    1. At UnitedHealth Group, we seek to hire individuals who embrace integrity, which is one of our company's values. When have you shown great integrity on the job?

      How to Answer

      Integrity is critical in all of the work that UnitedHealth Group performs, particularly as it pertains to patient privacy and confidentiality. You will likely be asked a question regarding your integrity or ethical behavior, and it might be framed as situation-based. In this case, the interviewer wants to know that you truly believe in and operate by this value, so be sure to prepare a response that frames your sincerity. If you are providing a specific example from a previous position, then be sure to not share any identifying information or paint a former employer in a negative light.

      Written by Ryan Brunner on December 1st, 2021

      1st Answer Example

      "One day, my colleague faxed patient information to a doctor's office, but the confirmation never came back. She then noticed she had faxed it to the wrong location. Of course, this is something that needs to be reported. After telling me about her error, she told me that she wasn't going to report it. I talked through the initial fear of admitting the mistake to our supervisor and reminded her that ultimately this was against HIPAA guidelines. She finally agreed to tell our supervisor, the incident was reported to the patient, and protocols were followed. It was a simple mistake, but the consequences required us to do the right thing."

      Written by Ryan Brunner on December 1st, 2021

      2nd Answer Example

      "During one of our breaks, I had a co-worker who posted specific information about a patient's medical situation on social media and how she helped him. This is against company policy, but also could be a HIPAA breach. I notified my manager right away. My colleague wasn't happy with me, but I had to take action and do the right thing in this situation because our organization's reputation was on the line. The post was immediately deleted by the employee."

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I had to terminate a long-term employee for a theft issue I had discovered. Through the many years of service this individual gave the company, it was difficult to do this as I thought of him as a friend."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This situation would be a challenge, indeed. Try also addressing more detail on the approach you took to get through this termination.

  • Behavioral

    2. When have you stretched yourself in your current role and done more than what was expected of you?

      How to Answer

      Going above and beyond and exceeding the expectations of others is vital to success at UnitedHealth Group to be innovative and to satisfy its members. In asking this question, your interviewer wants to know that you have the drive to be scalable within the organization and can grow to a higher-level role in the future. Discuss a time when you solved a problem before your manager knew it existed or when you anticipated a need within the business. Make sure your interviewer walks away knowing that you are willing and ready to go above and beyond the call of duty in this role at UnitedHealth Group.

      Written by Ryan Brunner on December 1st, 2021

      1st Answer Example

      "I noticed that our department was utilizing Excel spreadsheets for complex reports. The process was very manual and took about one hour out of everybody's day. I noticed we had a new database tool after a recent software upgrade, so I researched it, tested it, and then brought the idea to my manager as an alternative. She loved the idea and has now asked me to train the whole team on how to use it."

      Written by Ryan Brunner on December 1st, 2021

      2nd Answer Example

      "I'm really excited for this opportunity to learn and grow at UnitedHealth Group. In my current position, I noticed that our team was tracking customer conversations slightly differently and this was making reporting very difficult. I developed a key so that everybody knew exactly how to code and created consistency amongst the team. The data in the reports were much better and more accurate after that."

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "My company has moved over to a new system and we all still have questions. I asked my manager if we can get a board to hang up and whatever new questions someone has answered already or found an easier way to research something we can write it on a piece of paper and place it on the board. My manager thought it was a great idea. This will save time and it will help us in the case we forget."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      This is a great example of taking initiative! You had a good idea, and you shared it with others so it could benefit everyone. Nice job! You might, however, want to see if you can think of another example that shows you going above and beyond more so than just sharing a smart idea. Have you ever worked extra hours to meet a tight deadline? Have you ever done something outside of the ordinary to exceed a customer's expectations? Your example is a good one and you can definitely include it here, but if you are able to supplement with another example like mentioned it will really strengthen your answer.

  • Behavioral

    3. Working at UnitedHealth Group, there are many emotions that staff can experience in a day. Have your emotions ever been in the way of your productivity on the job?

      How to Answer

      No matter if the job you are interviewing for at UnitedHealth Group puts you in direct member contact or not, the health insurance industry can be very emotional at times for any staff member. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved.

      Written by Ryan Brunner on December 1st, 2021

      1st Answer Example

      "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I fully understand that a career working with health insurance can be emotional at times. If hired at UnitedHealth Group, I would be an employee that would focus on the positives. If I were working with a member that had services denied, I would keep a positive attitude while explaining their policy. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at UnitedHealth Group."

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "Emotions are a part of everyone's life. At times when my emotions have run high, I have learned that sometimes you need to take 5, just as you would with a challenging child. That prevents emotions from getting in the way of productivity."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Good idea! Can you talk about a time when your emotions were running high and you took five minutes to cool down? Were you able to regain composure? It's great that you've developed this method to control your emotions while on the job.

  • Behavioral

    4. What would you say is your greatest weakness that you would bring to the UnitedHealth Group team?

      How to Answer

      In looking to hire you as part of the UnitedHealth Group team, your interviewer knows that any candidate they hire will come with a weakness or two on their first day. If possible, pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "Feeling the pain of others."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      So you're empathetic? This is a great weakness to cite because it can also be viewed as a positive. Make sure to give the interviewer some more details here, however. Talk about how this personality trait can be a weakness (as well as a strength in the right instances) but also mention how you're working to overcome it.

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  • Behavioral

    5. At UnitedHealth Group, we believe in continuous feedback from our member, customers and network of providers. Tell me about a time you received constructive feedback on the job. What did you do after hearing this?

      How to Answer

      By asking this question, your interviewer ideally wants to hear that you can take criticism without getting your feelings hurt and turn that criticism into a positive one. In today's workplace, you can't be afraid to give or receive criticism. It is ok to be candid, but show your interviewer at UnitedHealth Group that you heard the feedback and did something about it. In the end, UnitedHealth Group strives to continuously improve its services by delivering excellence and being innovative. Your ability to learn and grow is essential to success in this role.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "A new staff member who I was training at the time had some issues understanding why and how we did certain things. I sat down with her, discussed her questions and suggestions, and implemented a couple of her ideas into our staff training. It did help improve things, and she is still with the company today."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Nice start! It's a bit of a vague overview, so if time allows, I recommend practicing this question using the STAR method (Situation, Task, Action, Result), which helps candidates learn to give more of the tangible details and outcomes that interviewers are really seeking in behavioral-based interview questions.

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  • Behavioral

    6. If hired at UnitedHealth Group, how can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      How to Answer

      When working behind the scenes for members at UnitedHealth Group, it can sometimes feel like your work will go unnoticed by those that matter. In asking this question, your interviewer would like to know how they could continue to motivate you, even on the hardest of days. This question really is a great opportunity for your interviewer to get to know you and your work style a bit better, so be open and honest about how you like to be recognized and motivated on the job. If you are motivated by verbal recognition, be sure to let your interviewer know that. As well, let them know if the success of your team is a primary motivator for you on the job.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I am well aware that healthcare can seem like a thankless job; however, I am highly motivated when it comes to helping people. Verbal recognition also goes a long way in letting people know they are doing a good job."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Ok, good start. Now explain what specifically about your positions have kept you motivated? Is it the problem-solving aspect of working in a complex system? Is it helping customers who may be in crisis?

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  • Behavioral

    7. How would you be able to handle the day to day stresses that come with working at UnitedHealth Group?

      How to Answer

      With the wide array of services and the large number of members that they serve, stress can often be a regular part of the day-to-day work experience at UnitedHealth Group. In posting this question during your time with them, your interviewer wants to hear that you will come armed with tactics for handling the stresses the come with the job that you are interviewing for. As you answer, talk about the processes and tricks that you use to ensure that your work doesn't leave you feeling burned out and stressed. If you have an example of a time you worked in a high-stress environment, don't hesitate to talk about that experience.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "The part that brings me the most stress is when a team member creates tension. If there is an issue with something, I would rather get it out in the open, discuss it, and move on. Some people let it fester and just cannot move on, while other people thrive on conflict or tension in the workplace. Life is too short for this sort of behavior."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You're very right that life is too short for that kind of behavior! It sounds like there may be some underlying issues in your current work situation. Are you able to take this question and turn it into a more positive approach? For instance, what are you doing to change this type of mindset?

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  • Behavioral

    8. How would you describe the personality that you would bring to the UnitedHealth Group team?

      How to Answer

      The first thing you need to understand when asked this question is that personality and character are two very different things. With this question, your interviewer is ideally looking for more information on the characteristics and traits you would bring to work as part of the larger team at UnitedHealth Group, not your integrity. Your example could include buzzwords such as introverted, energetic, and confident. Prior to your interview, as you research UnitedHealth Group and the role you are interviewed for, you will see that a few of the organization's core values can really shine through in their workers' personalities. If possible, try to touch on how your personality is conducive to building relationships, delivering excellence, and being innovative.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I am very easy going, somewhat low key, but extremely professional. I am very approachable and try to be positive all the time."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Nice descriptors! If you can, try also tying in how these impressive personality traits will fit in well with the culture and goals of UnitedHealth Group.

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  • Direct

    9. In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?

      How to Answer

      In a lot of roles with UnitedHealth Group, you will be in direct contact with the personal health information of members and may have access to a lot of their personal information. Add to that the fact that you may be working with vulnerable people, children, and their confidential information. Because of this, you will likely be subjected to a series of criminal background checks and a drug screening process if hired at UnitedHealth Group. Your interviewer wants to hear that you are ready and willing to comply with all aspects of their background check process. If you do have any sort of a criminal record, it is highly suggested that you disclose that information now. If not, a future offer to you could be rescinded following something coming up on your background check.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I have a clean criminal background and will absolutely comply with any background check requirement."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Very good. Short and to the point.

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  • Direct

    10. What do you know about UnitedHealth Group and what have you learned so far in this interview?

      How to Answer

      UnitedHealth Group is a health and well-being company that offers two distinct businesses under their umbrella. First, UnitedHealthcare offers a full range of health insurance benefits. The second is Optum, which offers care aided by technology, data, and empowers people and providers with the guidance and tools they need to achieve optimum health. Being a company of more than 340,000 employees, the role that you are interviewing for likely works in one small corner of UnitedHealth Group's much larger business. In asking this question, your interviewer simply wants to know that you've done your homework on their organization. Prior to your interview, research UnitedHealth Group as much as you can so that you can speak knowledgeably and passionately about joining them.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "UnitedHealth Group's mission and values align with my own, and I absolutely enjoyed learning about its focus on empowering healthy behavior."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Ok, good start. Here, provide detail that comes from internet research about the company. The question is very open-ended, so it allows you to discuss anything you find out about the company. This will lead the interviewer to draw the conclusion that you researched. It implies that you are making a careful career decision.

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  • Discovery

    11. UnitedHealth Group supports a healthy work/life balance for all employees. How do you balance life and work?

      How to Answer

      In the fast-paced world that UnitedHealth Group operated in on a daily basis, it is essential for staff to keep a healthy work/life balance to prevent burnout. If asked a question like this during your interview, talk about how you can maintain that appropriate balance for yourself, while making sure the needs of the business are also prioritized. As you answer, you should certainly touch on your hobbies outside of work that helps you recharge yourself for work each day. As well, don't hesitate to talk about any on-the-job tools or tricks that you use to ensure that you don't burn out in your work.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I do things that make me happy during my time off. By consistently re-energizing in this way, I am always fresh and excited to give my best at work."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Self-care and balance are critical, indeed! Try offering up some details on what you do to make yourself feel happy and re-energized. This answer could be used as an excellent conversational piece.

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  • Discovery

    12. What role would you be most comfortable taking on as part of this team at UnitedHealth Group?

      How to Answer

      At UnitedHealth Group, teamwork truly does make the dream work for the members that rely on the organization to provide world-class service and care. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I enjoy engaging with the clients and I enjoy training and development so a position in account management or as a member of leadership would be my ideal position."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Nice! Do you enjoy building and nurturing client relationships? Do you like to sell products and offer solutions for customer pain points? What experience do you have in training and mentoring others, and what do you like about doing that? It's great that you have this preference; just make sure to back it up by explaining what you like about it and why you'd excel within a role like that. Good job!

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  • Discovery

    13. Why do you think you will be successful in this role with UnitedHealth Group?

      How to Answer

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. This is your chance to make your ultimate sales pitch to your interview, so be sure to take advantage of it by discussing the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I believe I possess the necessary customer service skills to provide UHC customers with exceptional service. Although I am new to this industry, I have several different skills as well as being quite familiar with how the health insurance industry operates as I was one of the recommendation team at my last job as far as what insurance we should offer."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Smart approach! You are highlighting the fit while also addressing the skills you bring despite an industry change. A couple of recommendations - avoid potentially negative wording such as 'although I' and just jump into owning it! I have provided an example below.

      "I am confident that I possess the customer service skills required to provide UnitedHealth customers with exceptional service. United Health has a significant focus on...(insert their core values and how you are a fit). I am familiar with health insurance options and offerings as I was on the recommendation team when we chose insurance at Company ABC... (Now, discuss how this knowledge will specifically help you in this role)"

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  • Discovery

    14. At United Health Group, we have many positions where employees work remotely for a majority of the time. This is one of those roles. How would you be successful in your home office if hired for this position?

      How to Answer

      As you research and apply for a position with UnitedHealth Group, you would be well aware that the position you applied for was a telework position. If you happen to be interviewing for one of UnitedHealth Group's many remote jobs, your interviewer will surely ask you a question or two about your experience and ability to work remotely and stay motivated. With this question, your interviewer wants to see that you have a plan for how you will work from home successfully. Some people can't handle this lack of structure, so show that you would be able to be productive in this role. If you have experience working either remotely or without a watchful eye over your shoulder, talk openly about that experience that you bring to the table.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I currently work remote three days a week for my current job. I have a quiet place to work."

      Written by an Anonymous User

      Lauren McCabe

      Our Professional Interview Coach
      Lauren McCabe Reviewed the Above Answer

      This is a great start. A hiring manager would be pleased to know you are already working in a remote position, so the transition would not be as difficult as it would be for other candidates. You can use this opportunity to show more of your personality and strengths. See my suggestion below.

      "I am currently working three days a week for my current employer, and this has been an excellent fit for me. My home office is readily used, and I believe my best work is provided in this capacity. I am highly reliable and excited to take on a new opportunity."

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  • Discovery

    15. If UnitedHealth Group hired you today, what would you want to accomplish first in your initial days on the job?

      How to Answer

      In proposing a question like this, your interviewer is ideally looking to hear that you understand the great impact of the role you are interviewing for on the UnitedHealth Group organization as a whole. Now is the time to talk about your 'value proposition'- what will you do for the company in a short period of time if hired for the job. If you want to make an impact with your answer, refer to the immediate needs of this position at UnitedHealth Group, such as increasing budgets or improving patient care. Your research into the job and UnitedHealth Group can really pay dividends for you in your answer to this question.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I would learn more about United Health Group and what I can do to provide the company with the best value for their trust in bringing me aboard."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Although you show good initiative, this answer may be too general for the interviewer. Think of some tangible and measurable ways that you can make a difference in the first 30, 60, 90 days of your onboarding.

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  • Discovery

    16. Tell me about yourself and the type of person we'd be hiring at UnitedHealth Group.

      How to Answer

      This is a pretty general question, but an often asked one because it gives you a quick chance to sell yourself to your interviewer without talking about the direct skills you would bring to the job. Take a few minutes to tell the interviewer a few things about yourself. You can begin with your education and work your way into your career history. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual. As well, don't hesitate to give one or two interesting facts about yourself that will help your interviewer find you more interesting and engaging.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I love music, travel, and playing golf. In fact, these are some of the reasons that I have relocated to Phoenix. I have been relaxing and getting used to the Phoenix area and am now looking forward to a new work chapter in my life."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You offer a nice, high-level overview. If time allows, I encourage you to research the Past/Present/Future approach when answering this question. That type of framework will help you to create a more robust answer and offer a fuller view to the interviewer with some career-related detail.

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  • Discovery

    17. UnitedHealth Group has a diverse workforce. Do you have experience working in a culturally diverse environment?

      How to Answer

      UnitedHealth Group owes a portion of its success to the diverse workforce that creates new and innovative solutions on a daily basis. As you research the organization prior to your interview, you'll see that they have won several distinguished awards for their efforts in diversity hiring. These include honors for being one of the best military-friendly employers, LGBTQ equality employer, and one of Fortune magazine's most admired companies. With this question, you want to assure your interviewer that you can thrive in a diverse work atmosphere by giving an example of a time you were able to embrace diversity in the workplace.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "It gives me immense pleasure to work with people from different geopolitical boundaries. In my most recent project in HIS, I worked with team members spread across three different countries. I got an opportunity to learn about different perspectives on problems and was also introduced to various traditions."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Terrific response! Your exposure to diverse groups sounds expansive, and the enthusiasm you portray is perfect. Well done.

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  • Discovery

    18. At UnitedHealth Group, we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

      How to Answer

      As an organization with over 340,000 employees in varying realms of the health insurance and healthcare technology spectrum, UnitedHealth Group prides itself on growing its workforce from within. Every hiring manager at the organization would like to know that their investment of time and training will pay off. First, you want to assure the interviewer that you see this position as a long-term fit with your skills and career goals. But, you don't want to sell yourself short, so be sure to find that balance of showing you have the ambition to grow yourself into a long-term career with UnitedHealth Group by talking about your realistic career goals.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I always believe in giving back to my community and organizations. I see myself in a senior position in the firm mentoring new hires in the early days of their career and educating them about best practices. I think it is very important to show new professionals the right direction early in the careers."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's so nice that you want to focus your career on mentoring and directing others. Your answer shows great dedication to your industry and craft!

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  • Discovery

    19. If you could expand your knowledge and expertise in any part of your field, which would you choose?

      How to Answer

      In looking to bring you on as part of their team at UnitedHealth Group, your interviewer would like to dig deeper into your true areas of growth interest when it comes to your line of work. They also want to know that your passions and ambitions align well with what UnitedHealth Group is offering. Talk to the interviewer about the areas of your career that you would like to focus on and grow in the most, and then tie that information in with what the position you are interviewing for at UnitedHealth Group would be offering you.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "Well, there are two areas that need attention according to my research. First, tooth decay is the most common disease in the United States, which requires a daily and consistent care plan rather than an episodic care model. I would want to leverage my data and analytical capabilities to involve patients in their own treatment plans and help them visualize the change happening in their bodies."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Very good answer! I like how specific you are :) It seems that you have a great deal of direction. Also, your enthusiasm for the industry shines through very well.

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  • Discovery

    20. If hired at UnitedHealth Group, would you prefer to work in a team-based position or individually?

      How to Answer

      Upon first glance, this can seem like a very tough question to answer because you don't want to pigeonhole yourself into only preferring one atmosphere in the workplace. Ultimately, your interviewer wants to hear that you can join the UnitedHealth Group team as a great team player that also has the ability to work independently, with little supervision. While you show your ability to mix both types of environments, it is certainly okay to talk about which type of environment that you prefer. No matter how you answer, be honest with your interviewer without leaning negatively in either direction.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "A position that offers either or both. I am very comfortable working individually with minimal supervision as well as working closely with others or as part of a team."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      It's great that you're happy working either independently or within a team environment. This shows the interviewer that you are flexible. Consider talking more about the benefits you receive from each type of situation (e.g., within a team you learn from others; independently you are able to move at your own pace).

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  • Discovery

    21. What is your patient care philosophy?

      How to Answer

      No matter if the role you are interviewing for at UnitedHealth Group is a customer-facing role or not, the work you will be doing there will ultimately have a direct impact on the members that rely on UnitedHealth Group's services for their healthcare. Prior to your interview, as you research the mission, vision, and values of UnitedHealth Group, you'll quickly see that integrity, compassion, and relationship building are essential in all that they do to provide excellent care and service for their members. The better you understand their care philosophy, the better you will be able to integrate key elements of it into your response. If you do not have direct patient care experience, then consider how you might have transferable experience. If you have customer care experience to glean from, then use it! Overall, try to keep your answer concise, honest, and sincere.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I understand that if they are contacting me, they need my help. I will do everything within my power to solve or address their issues to the boundary of their policy. If I can not help, I may offer solutions (if allowed) as to where they may be able to get help."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You show a caring side balanced with ensuring compliance with your employer/industry regulations as well.

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  • Education

    22. How has your education and training prepared you for this role at UnitedHealth Group?

      How to Answer

      Take a few minutes to walk the interviewer through your formal education and any relevant on-the-job training you have received throughout your career. If possible, talk about your most positive take-aways from your overall educational experience, and be sure to tie in how that experience has set you up for success in this role at UnitedHealth Group.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "My experience as a Member Services Representative gave me the passion and desire to work in the medical industry. I have continued in my position, having direct contact with patients in the role of Hospital Biller. That position drove my desire to continue my education and seek an Associate degree in Medical Assisting. I pursued a continuing education program in Medical Billing and Coding to expand my knowledge of the work that I was doing as a Hospital Biller."

      Written by an Anonymous User

      Cindy Ramsey

      Our Professional Interview Coach
      Cindy Ramsey Reviewed the Above Answer

      Good, can you also explain what about being a Member Services Representative led you to pursue this career path?

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  • Education

    23. Shifting regulations make our industry ever-changing at UnitedHealth Group. How would you keep up to date with new laws, rules, or legislation that could impact our business?

      How to Answer

      At some point during your time together, your interviewer would like to know if you are motivated to read articles, journals, news, and other research to stay current in the ever-changing industry of health care. As well, your line of work may require very specific attention to changing regulations in the industry, so be sure to discuss any relevant training or education you regularly attend to ensure that you are up to date with all changing laws and regulations in your field. To really impress your interview, talk in detail about a recent discovery you made through your diligent efforts to stay up to speed in your field.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I make it a point to follow blogs in my area of interest, and I am also part of various professional communities which helps me remain current on changes in trends and laws. I also discuss various matters concerning society, education, business with my friends and family which widens my knowledge base."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good for you! It's apparent that you are highly active in your industry and remaining in-the-know on a range of important topics. You sound very diligent.

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  • Operational

    24. The health insurance industry is very complex. All of our positions at UnitedHealth Group require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?

      How to Answer

      No matter what position you are interviewing for at UnitedHealth Group, your interviewer needs to be assured that you will come to their team able to handle a multitude of tasks with ease. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you would be successful in organizing your day and anything that is thrown your way in this role with UnitedHealth Group. Don't hesitate to highlight any previous roles you've held where being organized on the job was essential for success.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I would like to answer this with a personal example. Generally, students take three courses in a semester and feel that it's hectic. I took five in the first semester, worked as a student tech in the business school, and also led college club activities when I served as Vice President. All of this was possible because I was very organized and would accurately plan in advance. I used to make a list of tasks according to their priority before I went to bed. This would give me a plan for the next day. I would get many short breaks during the day which I would use to think about my classes or complete small tasks like applying for job opportunities or reading blogs."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good! Answering a question with a story is often a very impactful way to portray your skills and characteristics. It sounds like you are very detailed, organized, and focused! At the end of your response, I recommend adding a qualifying statement that connects your actions as a student to how you will approach your workload at UnitedHealth Group. I have provided a starter for you below.

      "I take pride in my level of focus and organization. For instance, in my first semester of college, I took 5 courses. Generally, students take 3 courses to keep their workload manageable. In addition to these 5 courses, I worked as a student tech in the business school and led various activities as the vice president of our college club. I could juggle all of these expectations because I was very organized and would plan tasks accurately and ahead of time. The night before, I would make a list of the upcoming days' tasks and rank them according to priority. This way, I would have an organized plan for the day. I would take short breaks during the day which I would use to recollect class teachings or complete small tasks like applying for job opportunities or reading blogs. If I were to join UnitedHealth Group, I plan to apply this same strategy to keep my tasks organized. This approach will ensure that I exceed expectations and meet my deadlines."

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  • Operational

    25. How would you rate the communication skills you would bring to the UnitedHealth Group team?

      How to Answer

      UnitedHealth Group owes a large part of its success to the fact that they build and grow successful relationships with their members. One of the key foundations of building strong relationships is communication and your interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I have excellent communication skills. I try to give much thought to my words whether it be verbally or through email to ensure there is nothing lost in translation."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Consider rating your communication skills on a scale of 1-10 and giving the interviewer a specific rating. You might also want to break down your communication skills into writing, verbal, non-verbal, and listening, so you can give a few different ratings and highlight your strengths. Great job!

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  • Operational

    26. Why do you think going above and beyond in our work at UnitedHealth Group is important?

      How to Answer

      Delivering excellent service and honoring commitments to members and external customers is what drives UnitedHealth Group to succeed on a daily basis. In asking this question, your interviewer ideally wants to hear that you know why taking the extra steps to deliver excellence is important to their success. No matter how you answer this question, it is important for you to display that you are willing and ready to do more than the bare minimum in this role at UnitedHealth Group. If possible, try to use an example or two from your past work experience where you went above and beyond the call of duty to provide a great outcome.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "Going above and beyond is important because it shows the client that you care about them. If every employee at UHG were to go above and beyond clients would never want to leave."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      True! Why is it so important that the clients know you care about them? Can you tell the interviewer about a time when you went above and beyond for a client and how you felt afterward when they were happy? Keeping their customers satisfied is most likely a top priority for the company so be sure to emphasize that this is a primary professional goal for you too.

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  • Operational

    27. Talk about a time where you took an existing process and used your own creativity to make it better. What did you learn in this situation that you can bring to the UnitedHealth Group team?

      How to Answer

      UnitedHealth Group believes in being innovative in all that they do to learn from experiences and create a new and effective process for their work. They also hold innovation as one of their top core values. Talk to the interviewer about your ability to take an existing process and develop it creatively by talking about a time you did exactly this on the job. Make sure that your example clearly outlines how you identified a problem, thought carefully through solutions, and then the work you did to implement a new process.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "In my last role, our team did customer tracking on an excel spreadsheet. Each week I would have to email the team to ask for updates and each team member would make their updates and email me with the spreadsheet attached, I would then open each email and compile all of the updates into the spreadsheet which was time-consuming and not efficient. I created a shared spreadsheet and created a team on Teams where the document lived and team members could make updates as the days progressed. I created a much more efficient process."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Excellent! This is a very strong answer because you provided a specific example with lots of details that truly shows how you improved a process. Wonderful response!

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  • Operational

    28. When have you shown a willingness to learn a new method or new approach to solving a problem?

      How to Answer

      Being flexible and able to handle change is a skill that all departments at UnitedHealth Group desire to see because it will be an essential skill in any job with the organization. Discuss with the interviewer your ability to approach a problem using new methods. If possible, try to give a recent example and make sure to spend more time highlighting the resolution rather than the problem. No matter how you answer this question, make sure your interviewer walks away knowing that they'd be hiring an agile and flexible employee if they offer you the position.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I am always open to new ideas. During the financial crisis a few years back, we were faced with trying to hold our room rates while providing a great value in a market that saw a sharp rate decline. My team and I created some value-added packages that included dinner, wine, and several other extras for an extremely reasonable price and showed them great savings. In the first year, we sold approximately 400 of the newly created packages and created approximately $15,000 in additional revenue."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You are creative and proactive, which are skills that any interviewer will appreciate seeing. The detail you provide is excellent.

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  • Situational

    29. Have you ever had a time where you disagreed with the direction from your manager? What did you do and what was the outcome?

      How to Answer

      To get a feel for how you will interact with the leadership team at UnitedHealth Group, your interviewer wants to understand how diplomatic you can be when you might disagree with a superior in the workplace. Disagreements can happen, and sometimes they serve as a catalyst for change and innovation. Of course, you want to use this opportunity to demonstrate that you can offer helpful alternative suggestions while still remaining professional.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "A retail space became available in the shopping mall, connected to the hotel that my boss also owned. He was just about to enter into a lease with a tenant for this space for approximately $1,000 a month when I approached him and insisted on a new direction and use. I suggested we relocate our current housekeeping office to this space and the fitness center and take the space that housekeeping and the fitness center and turn it into 2 additional hotel suites. He agreed with my plan, and this idea has been producing approximately $120,000 a year in revenue ever since."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Wow - it seems you are incredibly creative and highly invested in the success of your employer. Fantastic example!

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  • Situational

    30. Tell me about a time you dealt with an unhappy customer, client or patient. How did you handle the situation and what was the outcome?

      How to Answer

      Health insurance and other healthcare products can be layered, complex, and difficult for many people to fully grasp. Because of this, it is not uncommon to encounter unhappy clients when working for UnitedHealth Group. This question provides an opportunity to demonstrate your people skills pertaining to customer service, problem solving, and empathy while working with potentially high degrees of emotion. If you don't have a lot of prior experience in situations like this, then think of a time that you received excellent customer service with an issue you've had and talk about what you learned that you can bring to work at UnitedHealth Group.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "We had a guest upset as he did not like the room he had reserved. I sat down with him in our lobby, listened to his concerns, and personally showed him a couple of other available room options. He accepted one of the rooms offered and was very pleased with his stay."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's terrific that you jumped on a solution so quickly! If you have received training on customer service or creative customer solutions, this question would be a good time to mention this training.

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  • Situational

    31. Think about a difficult boss or colleague you've had during your career. What made them difficult to work with and how did you successfully interact with this person?

      How to Answer

      Relationships are the key to success for UnitedHealth Group. Whether the role that you are interviewing for puts you face to face with members/potential customers or is solely an internal-facing role, your ability to work with difficult personalities will be essential when working with UnitedHealth Group. Show the interviewer that you work well with most personalities, even though you recognize there are some folks out there who are quite difficult to please. Prior to your interview, think about that one person at work who has been hard to please for you. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note by talking about how you successfully navigated the situation.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "He was always busy doing other things and really never had time for me. I was his manager, and he expected me to operate the business for him. Thus, I learned to communicate with him through the assistant things he wanted to be kept in the loop on. This reduced a lot of stress and solved most of the issues."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You have a good start here. When answering behavioral-based questions like this one, try approaching using the STAR framework (Situation, Task, Action, Result). The STAR method will help you to create a full story/example, ensuring that you provide all the necessary detail for an answer with impact.

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  • Situational

    32. Have you ever made a critical mistake while on the job? How did you handle the situation?

      How to Answer

      At UnitedHealth Group, integrity is one of the organization's core values and they believe in honoring their commitments and being ethical in all that they do. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. In the end, you want to ensure your interviewer that you would join the team at UnitedHealth Group with the utmost integrity and accountability in your work.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "I wouldn't say that I have made a critical mistake on the job but I have made mistakes and have learned that it is best to own up to the mistake rather than waiting for someone to figure it out."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      It's definitely important to own up to your mistakes. Can you talk about a specific instance when you made a mistake on the job and how you handled it? Did you tell a client something incorrect on the phone and have to call them back later after you realized your error? Did you apologize and make amends in a way that left them satisfied? Give details so your answer is meaningful to the interviewer. Good job!

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  • Situational

    33. UnitedHealth Group seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess in any job with UnitedHealth Group. Prior to your interview, it is important to know that the organization's core values include innovation and performance through excellence. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. If you can, try to display why this effort was essential in providing excellent service to impress your interviewer.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "A lot of my previous job was solving problems. In one instance, we had a guest unhappy with the room they selected in an on-line booking. Shortly after checking in, they immediately took to social media with negative feedback. I knew who this guest was and contacted them, and by getting them a different room, they were pleased with their stay with us and removed the negative feedback and replaced it with positive feedback on our establishment."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This example highlights the quick thinking on your part! You show signs of being proactive and customer-focused. Well done!

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  • Situational

    34. At UnitedHealth Group, we strive to delight our customers. Give an example of a time when you brought joy to a customer in a previous role.

      How to Answer

      One of UnitedHealth Group's core values is compassion and your interviewer will be looking to hear that you can bring joy to the customers at UnitedHealth group through the compassion that you share with others. In asking this question, they want to make sure that you will go above and beyond what is the standard service to truly please those that they insure. Prior to your interview, think of a time during your career where you brought true joy to a customer or client in a previous role and explain the steps you took to go the extra mile for them. As well, remember to talk about why it was important to do so.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "One of our guests wanted to propose to his girlfriend, so when they were out of their suite, we set up a private dining table with roses and chocolate-dipped strawberries and a chilled bottle of champagne. Also, we had it worked out with the guest that he had pre-order dinner through room service to be at the room at a specific time. All the planning was carried out perfectly, and his girlfriend said yes to the marriage proposal."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is such a great story! It must have been fun to be involved in this as well. A great example of catering to your customers' unique needs.

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  • Teamwork

    35. At UnitedHealth Group, we take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?

      How to Answer

      Building solid relationships is one of the core values that UnitedHealth Group lives and breathes on a daily basis and your interviewer wants to hear that you would prioritize building solid and trusting relationships with all that you would be working with in this position. Assure the interviewer that you would treat everyone at UnitedHealth Group with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships on the job if you were fortunate enough to be hired for this role.

      Written by Ryan Brunner on December 1st, 2021

      User-Submitted Answer

      "People just love to talk about themselves. I believe I am a people-person and a great listener. I would be genuinely interested in knowing more about the team and let them talk about their interests and achievements. I would make right eye contact, treat them respectfully and talk to them with a smile. Also, I would make use of humor and share experiences to foster a strong relationship."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It sounds like you understand what makes people 'tick!' These should certainly be effective approaches for developing meaningful relationships.

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