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UnitedHealth Group Interview
Questions

31 Questions and Answers by Michelle Krebs
| Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the health care and medical device industries.

Question 1 of 31

If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

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UnitedHealth Group Interview Questions

  1. 1.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

      The interviewer would like to dig deeper into your true areas of interest when it comes to the health care industry. They want to know that your passions align well with what UnitedHealth Group is offering. Talk to the interviewer about the areas of health care you would like to focus on most, and then tie that information in with what the position at UnitedHealth Group would be offering you.

      Michelle's Answer

      "If I could expand my expertise in any health care service area I would choose a role that has the most impact on patient lives. This is one of the reasons I have applied to work with UnitedHealth Group. I feel that your focus will be a great fit with my long-term career goals."

      Michelle's Answer

      "I'm very interested in expanding my knowledge and expertise in research. One of the things that is so attractive to me about UnitedHealth Group is your ongoing community-based research collaborations. I'd love to learn how I might be able to contribute to that work through this position."

      Anonymous Answer

      "Well, there are two areas that need attention according to my research. First, tooth decay is the most common disease in the United States, which requires a daily and consistent care plan rather than an episodic care model. I would want to leverage my data and analytical capabilities to involve patients in their own treatment plans and help them visualize the change happening in their bodies."

      Rachelle's Answer

      Very good answer! I like how specific you are :) It seems that you have a great deal of direction. Also, your enthusiasm for the industry shines through very well.

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  2. 2.

    Tell me about yourself.

      This is a pretty general question, but often asked. Keep it short! Take a few minutes to tell the interviewer a few things about yourself. You can begin with your education and work your way into your career history. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

      Michelle's Answer

      "A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

      Michelle's Answer

      "I graduated with a degree in Communications and through an internship, decided that marketing was my path. My first job was with a baseball team, handling promotions and everything in between! I wanted to work in an industry that was helping people, so I took the job I have now, a Coordinator position, at a local hospital. I've been able to do so many cool things helping patients see what services we offered and learning the industry. Now, I'm ready to see a different side here in the medical insurance industry. I also love to run and spend time volunteering with a non-profit helping them with their marketing efforts."

      Anonymous Answer

      "I love music, travel, and playing golf. In fact, these are some of the reasons that I have relocated to Phoenix. I have been relaxing and getting used to the Phoenix area and am now looking forward to a new work chapter in my life."

      Rachelle's Answer

      You offer a nice, high-level overview. If time allows, I encourage you to research the Past/Present/Future approach when answering this question. That type of framework will help you to create a more robust answer and offer a fuller view to the interviewer with some career-related detail.

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      Anonymous Answer

      "I am analytical by nature, and since I was young, I was always told that I ask too many questions. This curiosity led me to pursue a degree in Engineering. I worked for a start-up handling customers, operations, and logistics for the firm. This experience honed my communication skills. In my next two organizations, I worked in a technical role managing data quality and data integrity and manipulating data. I also had an opportunity to mentor interns and share my knowledge. During this time, I developed a deeper interest in analytics which led me to pursue a master's in information systems. I applied the knowledge gathered in my courses during an internship, where I worked on analyzing trends and patterns in data and gathering business intelligence."

      Rachelle's Answer

      Some people are more curious than others, and not everyone understands how special kids are that 'ask too many questions' :) It's terrific that you were able to take this curiosity and make it work to your advantage! I like to coach on the Past, Present, Future framework for this common interview question. If you want to read our guide, you may find it helpful: https://www.mockquestions.com/articles/How To Answer: Tell Me About Yourself/

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  3. 3.

    At United Health Group, we have many positions where employees work remotely 99% of the time. This is one of those roles. How would you be successful in your home office?

      The interviewer wants to see that you have a plan in how you will work from home successfully. Some people can't handle this lack of structure, so show that you are able to be very productive.

      Michelle's Answer

      "I was able to work from home a few days a week in my last role. I have a specific routine I follow. Working in pajamas does NOT happen in my house- I dress as if I was going to work, go to a specific office space in my home, and take regular breaks as I would in the office. I utilize Skype and chat features to keep in touch with colleagues so it doesn't feel isolating."

      Michelle's Answer

      "I enjoy the flexibility that working from home offers. Last year, when I was in school, I had several on-line courses versus classroom courses. I made sure I was in a quiet place, free of noise and distraction, so I could fully focus on the material. I also took advantage of all the on-line communities so it felt like my "classmates" were accessible. I also met with people face-to-face when I had the chance so that we built a relationship. I would use all of these tools in this position."

      Anonymous Answer

      "I currently work remote three days a week for my current job. I have a quiet place to work."

      Lauren's Answer

      This is a great start. A hiring manager would be pleased to know you are already working in a remote position, so the transition would not be as difficult as it would be for other candidates. You can use this opportunity to show more of your personality and strengths. See my suggestion below.

      "I am currently working three days a week for my current employer, and this has been an excellent fit for me. My home office is readily used, and I believe my best work is provided in this capacity. I am highly reliable and excited to take on a new opportunity."

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      Anonymous Answer

      "In my summer internship experience, I worked completely remote from my organization. The key to success was to have a fixed schedule for work hours and not bring in personal work during that time. I also dressed for success and simulated the work environment. I would make it a point to have conversations with my teammates so that we stay connected."

      Rachelle's Answer

      These are all great methods for staying on track in a remote work environment. Simulating an in-office work environment is a fantastic idea! Can you provide more detail on what that effort looks like to you?

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  4. 4.

    Why do you think you will be successful in this role with UnitedHealth Group?

      Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Michelle's Answer

      "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

      Michelle's Answer

      "I believe my success with UnitedHealth Group will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

      Anonymous Answer

      "I believe I possess the necessary customer service skills to provide UHC customers with exceptional service. Although I am new to this industry, I have several different skills as well as being quite familiar with how the health insurance industry operates as I was one of the recommendation team at my last job as far as what insurance we should offer."

      Rachelle's Answer

      Smart approach! You are highlighting the fit while also addressing the skills you bring despite an industry change. A couple of recommendations - avoid potentially negative wording such as 'although I' and just jump into owning it! I have provided an example below.

      "I am confident that I possess the customer service skills required to provide UnitedHealth customers with exceptional service. United Health has a significant focus on...(insert their core values and how you are a fit). I am familiar with health insurance options and offerings as I was on the recommendation team when we chose insurance at Company ABC... (Now, discuss how this knowledge will specifically help you in this role)"

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  5. 5.

    Our goal at United Health Group is to delight our patients and customers. Give an example of how you have delighted a customer in your previous role.

      To succeed in our industry, you should have a solid level of compassion for your patients or customers. The interviewer wants to make sure that you will go above and beyond what is 'normal'.

      Michelle's Answer

      "I was working with a member whose husband just passed away and she had questions about his insurance policy as she still had bills to take care of from his final days. I told her that I was so sorry for her loss and I asked if she could share something about her husband. I then gave her all the information she needed. She thanked me and hung up. I also took the time to send a hand-written note in the mail expressing my sympathy for her."

      Michelle's Answer

      "I consider the data analytics team my customer, even though they are an internal customer. One of the team members was asking me repeatedly for the same kind of reports. I finally started asking questions about why she was asking for this information and discovered that one of the feeds was broken. I called our reporting guru to see if they were aware of the issue and they weren't. Within a few days, the feed was fixed and our analyst had everything she needed. She thanked me for taking the time to make the extra call and asking more questions to figure out the root of the problem."

      Anonymous Answer

      "One of our guests wanted to propose to his girlfriend, so when they were out of their suite, we set up a private dining table with roses and chocolate-dipped strawberries and a chilled bottle of champagne. Also, we had it worked out with the guest that he had pre-order dinner through room service to be at the room at a specific time. All the planning was carried out perfectly, and his girlfriend said yes to the marriage proposal."

      Rachelle's Answer

      This is such a great story! It must have been fun to be involved in this as well. A great example of catering to your customers' unique needs.

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      Anonymous Answer

      "In my previous role as a patient coordinator, I was assisting a patient's wife with paperwork while her husband went in for his post-op appointment. He just had surgery to have a cancerous mole removed which was successfully done. I sensed the wife was a bit nervous, so I began to chit chat with her while she waited. She mentioned she wanted to take her husband to a special dinner to celebrate the successful surgery. Unfortunately, She couldn't get a reservation at this particular restaurant on such short notice. I happened to know someone who works at that restaurant, as its a local one in town, so I called in a favor and was able to book her a reservation for her and her husband for that evening. The next day, I received a sweet phone call from the patient and his wife, thanking me for going above and beyond for them."

      Rachelle's Answer

      Wow-what an incredible example of going beyond expectations to make someone's day. I love this example as it highlights the fact that you listen to others and actively think about how you can make a difference.

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  6. 6.

    In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?

      Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

      Michelle's Answer

      "I have a clean criminal record and am happy to comply with any background check you require of me."

      Michelle's Answer

      "No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."

  7. 7.

    Give an example of a time you disagreed with the direction from your manager. What did you do and what was the outcome?

      The interviewer wants to understand how diplomatic you can be when you might disagree with a superior in the workplace. Disagreements can happen, and sometimes they serve as a catalyst for change and innovation. Of course, you want to use this opportunity to demonstrate that you can offer helpful alternative suggestions while remaining professional.

      Michelle's Answer

      "In a previous position, my manager held a team meeting and told us that we would be taking on a new, large project to do in tandem with our current workload. The idea of the project sounded great, but our team was already strapped for time and wouldn't be able to fulfill each of our duties. I withheld my concerns initially and asked some clarifying questions about the timeline and overall scope of the project. After our meeting, I connected with my manager individually to share some concerns over being able to maintain a strong output and positive results, so I asked if there were any tasks that might be less pressing that could be temporarily paused. She thanked me for bringing my concerns to her and also for taking the time to find solutions instead of having a strong initial reaction at the meeting. In the end, we were able to pull together as a team and successfully complete the project without stretching ourselves too thin."

      Anonymous Answer

      "A retail space became available in the shopping mall, connected to the hotel that my boss also owned. He was just about to enter into a lease with a tenant for this space for approximately $1,000 a month when I approached him and insisted on a new direction and use. I suggested we relocate our current housekeeping office to this space and the fitness center and take the space that housekeeping and the fitness center and turn it into 2 additional hotel suites. He agreed with my plan, and this idea has been producing approximately $120,000 a year in revenue ever since."

      Rachelle's Answer

      Wow - it seems you are incredibly creative and highly invested in the success of your employer. Fantastic example!

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  8. 8.

    How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.

      Michelle's Answer

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Michelle's Answer

      "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."

      Anonymous Answer

      "I am a compassionate and genial person open to making healthy relationships with people. I am analytical by nature and would think through different angles before coming to a decision about a problem. If I were to describe myself with adjectives I would say I am analytical, innovative, compassionate, and curious."

      Rachelle's Answer

      Very well said! I get the feeling that you know yourself very well and that you put a good amount of effort into self-reflection. At the end of your answer, it would be great to connect your personality and how it will be a fit for UnitedHealth Group.

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      Anonymous Answer

      "I am very easy going, somewhat low key, but extremely professional. I am very approachable and try to be positive all the time."

      Rachelle's Answer

      Nice descriptors! If you can, try also tying in how these impressive personality traits will fit in well with the culture and goals of UnitedHealth Group.

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  9. 9.

    What do you know about United Health Group so far?

      Employers want to know that you have done your homework on the company. Talk about your background with the company and the research you have done. Find people you know who work at the company and talk to them before your interview. Find financial information on the company including stock prices and the previous year's annual reports.

      Michelle's Answer

      "The United Health Care brand is very well known in our community and I know several people who work here. I know that your company had soaring stock prices last year and has continued to grow over the last 5 years. This is what makes me even more excited to work here."

      Michelle's Answer

      "I studied your core values and found they greatly align with my own. I also love the fact you promote volunteerism within your employees- this is very important to me and I'm excited to learn even more about how to get involved."

  10. 10.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Michelle's Answer

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

      Anonymous Answer

      "I am a self-motivated person and am driven to achieve my goals. I would generally not rely on external forces to keep me motivated. A great verse in Bhagavadgita, a holy Indian book, says, "Do not worry about results and keep continuing your duties." I am a keen follower of that idea."

      Rachelle's Answer

      Excellent response! The verse that you quote is a perfect personal touch, and it will help the interviewer get to know you on a higher level. It's great advice too!

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  11. 11.

    At UnitedHealth Group, we seek to hire individuals who embrace integrity, which is one of our company's values. Give an example of a time where you demonstrated integrity even when it was very difficult to do so.

      Integrity is critical in health care, particularly as it pertains to patient privacy and confidentiality. You will likely be asked a question regarding integrity or ethical behavior, and it might be framed as situation-based. In this case, the interviewer wants to know that you truly believe in and operate by this value, so be sure to prepare a response that frames your sincerity. If you are providing a specific example from a previous position, then be sure to not share any identifying information or paint a former employer in a negative light.

      Michelle's Answer

      "One day, my colleague faxed patient information to a doctor's office, but the confirmation never came back. She then noticed she had faxed it to the wrong location. Of course, this is something that needs to be reported. After telling me about her error, she told me that she wasn't going to report it. I talked through the initial fear of admitting the mistake to our supervisor and reminded her that ultimately this was against HIPAA guidelines. She finally agreed to tell our supervisor, the incident was reported to the patient, and protocols were followed. It was a simple mistake, but the consequences required us to do the right thing."

      Michelle's Answer

      "During one of our breaks, I had a co-worker who posted on social media specific information about a patient's medical situation and how she helped him. This is against company policy, but also could be a HIPAA breach. I notified my manager right away. My colleague wasn't happy with me, but I had to take action and do the right thing"

      Anonymous Answer

      "I had to terminate a long-term employee for a theft issue I had discovered. Through the many years of service this individual gave the company, it was difficult to do this as I thought of him as a friend."

      Rachelle's Answer

      This situation would be a challenge, indeed. Try also addressing more detail on the approach you took to get through this termination.

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  12. 12.

    We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?

      The interview wants to know that you are scalable within the organization and can grow to a higher level role in the future. Discuss a time when you solved a problem before your manager knew it existed or when you anticipated a need within the business.

      Michelle's Answer

      "I noticed that our department was utilizing Excel spreadsheets for complex reports. The process was very manual and took about 1 hour out of everybody's day. I noticed we had a new database tool after a recent software upgrade, so I research it, tested it, and then brought the idea to my manager as an alternative. She loved the idea and has now asked me to train the whole team on how to use it"

      Michelle's Answer

      "I'm really excited to grow within the organization. I noticed that our team was tracking customer conversations slightly differently making reporting very difficult. I developed a key so that everybody knew exactly how to code and created consistency amongst the team. The data in the reports was much better and more accurate after that"."

      Anonymous Answer

      "I am a retail sales & customer service associate in my current role, but I've been known to take on an unofficial "IT Support" role within the store. When the POS system glitches, usually during a transaction, or the sound system stops working, I'm the person my co-workers and employer calls on to walk them through the situation and resolve the issue, and I'm good at it."

      Rachelle's Answer

      A wonderful example of going beyond the basic function of your role. I enjoy your approach to storytelling because you're clear, to the point, and engaging. Well done :)

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  13. 13.

    UnitedHealth Group supports a healthy work/life balance for all employees. How do you balance life and work?

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself while making sure the needs of the business are also prioritized.

      Michelle's Answer

      "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. I do understand, though, there are times where the need of the business might mean some evening or weekend work and I want to make sure the job is done right."

      Michelle's Answer

      "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."

      Anonymous Answer

      "I make it a point to distinguish my personal and professional life. When I am at work I would definitely give my all energy and attention to the organization and when I am not in my office, I would spend my free time doing the activities I like or spending it with family. However, I am open to using personal time to complete important assignments to ensure the work gets done."

      Rachelle's Answer

      Distinguishing personal and professional life is a vital action to take, and it's wonderful that you can successfully compartmentalize these areas of your life (aside from exceptional situations, of course). This answer shows that you are dedicated to your work while maintaining an essential balance to avoid burnout.

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      Anonymous Answer

      "I do things that make me happy during my time off. By consistently re-energizing in this way, I am always fresh and excited to give my best at work."

      Rachelle's Answer

      Self-care and balance are critical, indeed! Try offering up some details on what you do to make yourself feel happy and re-energized. This answer could be used as an excellent conversational piece.

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  14. 14.

    We often work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you dealt with an unhappy patient. How did you handle the situation and what was the outcome?

      Health insurance can be layered, complex, and difficult for many, so it is not uncommon to encounter unhappy clients. This question provides an opportunity to demonstrate your people-skills pertaining to customer service, problem solving, and empathy while working with potentially high degrees of emotion. If you don't have a lot of prior experience with this, then think of a time that you received excellent customer service with an issue you've had.

      Michelle's Answer

      "I had a caller the other week who was crying because her insurance didn't cover a procedure that she had a month prior. She was very upset and stated that she couldn't afford to pay this bill. I let her talk without interrupting her and listened. I repeated back to her what the issue was to make sure I understood her correctly. I took her information down and looked up her account to see what her insurance covered. I discovered that our insurance did cover 80% of the procedure, but she had to pay for the other 20%. Through further conversation in a calming voice, I was able to tell her that insurance did cover a big portion of the procedure and gave her the number of the financial assistance office at the hospital to see if they could put her on a payment plan for the remaining portion. I knew from my experience that most health care systems offer this. She sounded relieved and grateful when we hung up and thanked me for my help."

      Michelle's Answer

      "I once had a customer who didn't understand a statement he'd received. He was flustered and shared that none of the medical terms or numbers made any sense to him. I told him very sincerely 'I understand,' and offered to walk through the statement line by line to make sure everything looked correct and that he understood each component. By the end, he'd learned that insurance would cover the entire set of services, so he was very happy. He didn't understand this from looking at his statement until I took the time to walk through it with him. He was certainly much happier by the end of our call!"

      Anonymous Answer

      "We had a guest upset as he did not like the room he had reserved. I sat down with him in our lobby, listened to his concerns, and personally showed him a couple of other available room options. He accepted one of the rooms offered and was very pleased with his stay."

      Rachelle's Answer

      It's terrific that you jumped on a solution so quickly! If you have received training on customer service or creative customer solutions, this question would be a good time to mention this training.

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  15. 15.

    What part of your healthcare career brings you the most stress?

      Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

      Michelle's Answer

      "The part of my career that brings me the most stress is when there is an issue with a team member and there is tension. I try to be the person who gets this issue out in the open so that we can move on and work well together without that underlying tension."

      Michelle's Answer

      "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

      Anonymous Answer

      "It is stressful when team members have issues with one another. It is not a good sign to have issues in a team. I would take the nitiative to talk through these situations."

      Rachelle's Answer

      Issues within a team can be very challenging, indeed. If you have a story of a time when you faced this stressful situation and improved the relationship between teammates, this question presents an excellent opportunity to tell a brief story of 'a time when...'

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      Anonymous Answer

      "The part that brings me the most stress is when a team member creates tension. If there is an issue with something, I would rather get it out in the open, discuss it, and move on. Some people let it fester and just cannot move on, while other people thrive on conflict or tension in the workplace. Life is too short for this sort of behavior."

      Rachelle's Answer

      You're very right that life is too short for that kind of behavior! It sounds like there may be some underlying issues in your current work situation. Are you able to take this question and turn it into a more positive approach? For instance, what are you doing to change this type of mindset?

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  16. 16.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  17. 17.

    If UnitedHealth Group hired you today, what would you accomplish first?

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  18. 18.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

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  19. 19.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  20. 20.

    At United Health Group, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?

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  21. 21.

    What is your greatest weakness?

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  22. 22.

    Do you prefer to work in a team based position or individually?

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  23. 23.

    UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?

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  24. 24.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

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  25. 25.

    UnitedHealth Group seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

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  26. 26.

    At UnitedHealth Group we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

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  27. 27.

    Regulations make our industry ever-changing. How do you keep up to date with new laws, rules, or legislation that could impact our business?

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  28. 28.

    The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

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  29. 29.

    What is your patient care philosophy?

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  30. 30.

    At UnitedHealth Group we take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?

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  31. 31.

    Tell me about your related education and training.

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