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UnitedHealth Group Interview Questions

31 UnitedHealth Group Interview Questions
Question 1 of 31
UnitedHealth Group has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Our customer population is also very diverse, so it is important to reflect the customers we serve."
Answer Example
"I am so glad you pointed out your need for diversity at UnitedHealth Group. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
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Question 2 of 31
We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you dealt with an unhappy customer. How did you handle the situation and what was the outcome?
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How to Answer
Health insurance can be very complex to the average person and the interviewer wants to know if you can handle a person who is very upset. Show that you care about each caller and that you have empathy for that individual. Showcase your problem solving skills and the fact you can handle a high degree of emotion on the phone without getting rattled, still helping the customer, and trying to get them what they need.

Answer Example
"I had a caller the other week who was crying because her insurance didn't cover a procedure that she had a month prior. She was very upset and stated that she couldn't afford to pay this bill. I let her talk without interrupting her and listened. I repeated back to her what the issue was to make sure I understood her correctly. I took her information down and looked up her account to see what her insurance covered. I discovered that our insurance did cover 80% of the procedure, but she had to pay for the other 20%. Through further conversation in a calming voice, I was able to tell her that insurance did cover a big portion of the procedure and gave her the number of the financial assistance office at the hospital to see if they could put her on a payment plan for the remaining portion. I knew from my experience that most health care systems offer this. She sounded relieved and grateful when we hung up and thanked me for my help."
Answer Example
"I had a caller who didn't know what his statement meant- he said all of the medical terminology didn't make sense to him. I wrote down his questions and then pulled up his statement and walked him through each part so he understood the statement. He actually didn't have any payments he would be responsible for, so he was very happy. He didn't know this until I took the time to walk him through the statement. He thanked me at the end of the call."
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Question 3 of 31
Give an example of a time you disagreed with the direction from your manager. What did you do and what was the outcome?
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How to Answer
The interviewer wants to know that you aren't afraid to disagree with a leader but can be diplomatic in the workplace.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain why disagreement is actually a good thing if your company wants to be innovative and push the envelope.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Answer Example
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
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Question 4 of 31
Why do you think you will be successful in this role with UnitedHealth Group?
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How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Answer Example
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Answer Example
"I believe my success with UnitedHealth Group will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
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Question 5 of 31
What is your greatest weakness?
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Question 6 of 31
At United Health Group, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?
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Question 7 of 31
What do you know about United Health Group so far?
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Question 8 of 31
At United Health Group, we have many positions where employees work remotely 99% of the time. This is one of those roles. How would you be successful in your home office?
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Question 9 of 31
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
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Question 10 of 31
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
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Creators of UnitedHealth Group Answers and Questions

Michelle Krebs
Michelle Krebs has over 13 years of experience interviewing and hiring candidates in the health care and medical device industries. With a Bachelor's Degree in Communications and a Master's degree in Management, she is well suited to provide interview training to hiring leaders and coaching to candidates so they can showcase their skills. Michelle is certified by the Society of Human Resource Management and holds LinkedIn Recruiter certification. Join her LinkedIn network at: https://www.linkedin.com/in/michellefridgenkrebs/
Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 09/09/2018
Last modified on: 09/28/2018
Question 11 of 31
If UnitedHealth Group hired you today, what would you accomplish first?
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Question 12 of 31
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
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Question 13 of 31
What part of your healthcare career brings you the most stress?
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Question 14 of 31
Tell me about yourself.
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Question 15 of 31
UnitedHealth Group supports a healthy work/life balance for all employees. How do you balance life and work?
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Question 16 of 31
Do you prefer to work in a team based position or individually?
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Question 17 of 31
Our goal at United Health Group is to delight our patients and customers. Give an example of how you have delighted a customer in your previous role.
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Question 18 of 31
How would you describe your personality?
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Question 19 of 31
When have you shown a willingness to learn a new method or new approach to solving a problem?
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Question 20 of 31
UnitedHealth Group seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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Question 21 of 31
At UnitedHealth Group we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
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Question 22 of 31
Regulations make our industry ever-changing. How do you keep up to date with new laws, rules, or legislation that could impact our business?
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Question 23 of 31
It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
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Question 24 of 31
If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
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Question 25 of 31
The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
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Question 26 of 31
In order to work for UnitedHealth Group, you must be able to pass a full criminal background check. Do you consent to a full background check?
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Question 27 of 31
What is your patient care philosophy or customer care philosophy (if coming from different industry)
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Question 28 of 31
At UnitedHealth Group we take pride in our great relationships with clients, vendors, coworkers, and patients. What are strategies you use to develop great relationships with the people you work with?
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Question 29 of 31
Tell me about your related education and training.
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Question 30 of 31
We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?
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Question 31 of 31
At UnitedHealth Group we seek to hire individuals who have a high level of integrity. It is actually one of our company values. Give an example of a time where you demonstrated integrity even when it was very difficult to do so.
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About Our Interview Questions

Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com. We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

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About UnitedHealth Group

UnitedHealth Group Inc. is a diversified managed health care company headquartered in Minnetonka, Minnesota, U.S. It is No. 14 on Fortune magazines top 500 companies in the United States. UnitedHealth Group offers a spectrum of products and services through two operating businesses: UnitedHealthcare and Optum. Through its family of subsidiaries and divisions, UnitedHealth Group serves approximately 70 million individuals nationwide. In 2011, the company posted a net earnings of $5.142 billion.

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