Tell me about a time when you received poor customer service.

Choose an example that closely is related to the company you are interviewing for. Include how you would have handled it if you were the manager.

"Recently my car engine light came on and I took it to my local mechanic to have it looked at. Two days later they still hadn't called me and I learned that they hadn't even touched it. Every time I wanted an update, I had to call the shop. A week later it still wasn't fixed and had it towed to the local dealership. If I was the service manager, I would have made sure I had open communication with the customer. I would have provided an explanation and let the customer know when I would be in contact. I'd make sure I had it on my calendar to follow up."