Client Services Manager Mock Interview
Master 30 Client Services Manager interview questions covering client retention, team leadership, and escalation management.
Question 29 of 30
Tell me about a time when you received poor customer service.
Why the Interviewer Asks This Question
What You Should Say
Example Answer
Community Answers
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
The hiring manager asks this question in this way because some candidates have a difficult time defining what a good customer experience should be. The hiring manager wants to hire a client services manager that understands what a poor customer experience can be and what they would do to fix it.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
Choose an example that closely is related to the company you are interviewing for. Include how you would have handled it if you were the manager.
Luke Duggan is a thoughtful and engaging communicator with operations director experience in the hospitality and property management industries.
"Recently my car engine light came on and I took it to my local mechanic to have it looked at. Two days later they still hadn't called me and I learned that they hadn't even touched it. Every time I wanted an update, I had to call the shop. A week later it still wasn't fixed and had it towed to the local dealership. If I was the service manager, I would have made sure I had open communication with the customer. I would have provided an explanation and let the customer know when I would be in contact. I'd make sure I had it on my calendar to follow up."
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