How to Answer: Tell me about a time when you received poor customer service.
Advice and answer examples written specifically for a Client Services Manager job interview.
12. Tell me about a time when you received poor customer service.
Why the Interviewer Asks This Question
The hiring manager asks this question in this way because some candidates have a difficult time defining what a good customer experience should be. The hiring manager wants to hire a client services manager that understands what a poor customer experience can be and what they would do to fix it.
Written by Luke Duggan on January 12th, 2022
What You Should Say
Choose an example that closely is related to the company you are interviewing for. Include how you would have handled it if you were the manager.
Written by Luke Duggan on January 12th, 2022
Answer Example
"Recently my car engine light came on and I took it to my local mechanic to have it looked at. Two days later they still hadn't called me and I learned that they hadn't even touched it. Every time I wanted an update, I had to call the shop. A week later it still wasn't fixed and had it towed to the local dealership. If I was the service manager, I would have made sure I had open communication with the customer. I would have provided an explanation and let the customer know when I would be in contact. I'd make sure I had it on my calendar to follow up."
Written by Luke Duggan on January 12th, 2022