Customer Representative Mock Interview

To help you prepare for your Customer Representative interview, here are 26 interview questions and answer examples.

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Question 1 of 26

Would you lie to a customer if it was best for the company?

"As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."

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26 Customer Representative Interview Questions & Answers

Below is a list of our Customer Representative interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Would you lie to a customer if it was best for the company?

  • 2. Describe for me a time when you failed at customer service.

  • 3. In what ways could you improve as a customer service agent?

  • 4. When have you provided excellent customer support?

  • 5. How would you define really great customer support?

  • 6. Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

  • 7. If a customer says you are taking too long to solve the issue, what do you do?

  • 8. How do you respond when you do not know the answer to a question?

  • 9. If a customer demands to speak to a manager, what do you do?

  • 10. Why are you the best fit for this job?

  • 11. Where do you expect your performance to be after three months on the job?

  • 12. What past experiences do you have turning cancellations back into customers?

  • 13. Being in customer service is not the most exciting career, how would you make it fun?

  • 14. Why do you want a job in customer service?

  • 15. We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  • 16. If a major product was recalled and our call center employees had to stay overtime, how would you react?

  • 17. Give me an example, outside of a call center, where you have pleased a customer?

  • 18. What did you like most about your previous customer service position?

  • 19. Have you ever called off work when you really could have went?

  • 20. Did you miss any days at work last year?

  • 21. Give me an example of when you pleased a customer very much?

  • 22. Give me an example of when you made a customer really unhappy?

  • 23. Do you tend to give into customer complaints?

  • 24. Describe a situation when you had a negative customer reaction?

  • 25. What in the past demonstrates your ability to handle customer complaints?

  • 26. What experiences do you have in customer service?