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Customer Representative Mock Interview

To help you prepare for your Customer Representative interview, here are 26 interview questions and answer examples.

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Question 1 of 26

Did you miss any days at work last year?

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List of 26 Customer Representative Interview Questions & Answers

  1. 1.

    Did you miss any days at work last year?

  2. 2.

    Give me an example of when you pleased a customer very much?

  3. 3.

    If a customer says you are taking too long to solve the issue, what do you do?

  4. 4.

    Would you lie to a customer if it was best for the company?

  5. 5.

    Have you ever called off work when you really could have went?

  6. 6.

    How would you define really great customer support?

  7. 7.

    What experiences do you have in customer service?

  8. 8.

    What past experiences do you have turning cancellations back into customers?

  9. 9.

    Why do you want a job in customer service?

  10. 10.

    Give me an example, outside of a call center, where you have pleased a customer?

  11. 11.

    What in the past demonstrates your ability to handle customer complaints?

  12. 12.

    What did you like most about your previous customer service position?

  13. 13.

    How do you respond when you do not know the answer to a question?

  14. 14.

    Describe a situation when you had a negative customer reaction?

  15. 15.

    Do you tend to give into customer complaints?

  16. 16.

    Give me an example of when you made a customer really unhappy?

  17. 17.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?

  18. 18.

    We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  19. 19.

    Being in customer service is not the most exciting career, how would you make it fun?

  20. 20.

    Where do you expect your performance to be after three months on the job?

  21. 21.

    Why are you the best fit for this job?

  22. 22.

    If a customer demands to speak to a manager, what do you do?

  23. 23.

    Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

  24. 24.

    When have you provided excellent customer support?

  25. 25.

    In what ways could you improve as a customer service agent?

  26. 26.

    Describe for me a time when you failed at customer service.