Customer Representative Interview Questions

26 Customer Representative Questions and Answers

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Question 1 of 26

Being in customer service is not the most exciting career, how would you make it fun?

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Customer Representative Interview Questions

  1. 1.

    Being in customer service is not the most exciting career, how would you make it fun?

  2. 2.

    We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  3. 3.

    What in the past demonstrates your ability to handle customer complaints?

  4. 4.

    What past experiences do you have turning cancellations back into customers?

  5. 5.

    After three months on the job, where do you see your performance being?

  6. 6.

    Did you miss any days at work last year?

  7. 7.

    How would you define really great customer support?

  8. 8.

    Describe for me a time when you failed at customer service.

  9. 9.

    If a customer says you are taking too long to solve the issue, what do you do?

  10. 10.

    Give me an example of when you pleased a customer very much?

  11. 11.

    When have you provided excellent customer support?

  12. 12.

    Give me an example of when you made a customer really unhappy?

  13. 13.

    What experiences do you have in customer service?

  14. 14.

    Why do you want a job in customer service?

  15. 15.

    Why are you the best fit for this job?

  16. 16.

    Describe a situation when you had a negative customer reaction?

  17. 17.

    What did you like most about your previous customer service position?

  18. 18.

    Would you lie to a customer if it was best for the company?

  19. 19.

    If a customer demands to speak to a manager, what do you do?

  20. 20.

    How do you respond when you do not know the answer to a question?

  21. 21.

    Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

  22. 22.

    In what ways could you improve as a customer service agent?

  23. 23.

    Do you tend to give into customer complaints?

  24. 24.

    Have you ever called off work when you really could have went?

  25. 25.

    Give me an example, outside of a call center, where you have pleased a customer?

  26. 26.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?