Customer Representative Interview Questions

26 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
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Question 1 of 26

After three months on the job, where do you see your performance being?

Customer Representative Interview Questions

  1. 1.

    After three months on the job, where do you see your performance being?

  2. 2.

    We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  3. 3.

    Give me an example, outside of a call center, where you have pleased a customer?

  4. 4.

    How do you respond when you do not know the answer to a question?

  5. 5.

    Being in customer service is not the most exciting career, how would you make it fun?

  6. 6.

    Did you miss any days at work last year?

  7. 7.

    Why do you want a job in customer service?

  8. 8.

    If a customer demands to speak to a manager, what do you do?

  9. 9.

    When have you provided excellent customer support?

  10. 10.

    Give me an example of when you pleased a customer very much?

  11. 11.

    How would you define really great customer support?

  12. 12.

    What did you like most about your previous customer service position?

  13. 13.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?

  14. 14.

    If a customer says you are taking too long to solve the issue, what do you do?

  15. 15.

    Why are you the best fit for this job?

  16. 16.

    Describe a situation when you had a negative customer reaction?

  17. 17.

    Give me an example of when you made a customer really unhappy?

  18. 18.

    Would you lie to a customer if it was best for the company?

  19. 19.

    Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

  20. 20.

    In what ways could you improve as a customer service agent?

  21. 21.

    Describe for me a time when you failed at customer service.

  22. 22.

    What past experiences do you have turning cancellations back into customers?

  23. 23.

    Have you ever called off work when you really could have went?

  24. 24.

    Do you tend to give into customer complaints?

  25. 25.

    What in the past demonstrates your ability to handle customer complaints?

  26. 26.

    What experiences do you have in customer service?