A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
Description Source: wikipedia.org/wiki/Receptio...
1. Why are you the best fit for this job?
2. How well have you gotten along with coworkers in the past?
I have always been a great team player, and love working with others. Everyone has something different to offer.
I am a good tearm worker.
I am an extremely friendly and social individual, who not only gets along with her coworkers but is also a team player.
I enjoy working as part of a team and relish hearing other collegues ideas and opinions and my collegues appear to find me easy to get along with and approachable and eager to listen to my views.
3. Do you mind working late hours during busy seasons at our office?
No, I don't mind if needed.
As part of my job I understand that flexibility and commitment are two important factors required to excel in my job, therefore I do not mind working late hours during busy seasons at the office.
Not at all, I understand the need and benefits of working beyond normal working day hours to be able to meet the business needs and keep and protect the businesses high standards.
4. Tell me what working habits you have that set you apart from everyone else? An example, Do you always label documents with colored markings?
working with computer keeps me busy for the whole day,
I can work also to communication at perfect multi-tasking. Answer the phone calls. Entertain do some question's and answer client o customer. and I can do what makes as a receptionist. Yes I cant organize some documents and files.
Use alot of filing and loves the computer and organizes everything into online files.
Likes to mark documents to know which task comes first what tasks which one after. Organised herself.
Very efficient in the work and very organized and set out deadlines.
5. What in the past demonstrates your ability to handle this position?
Excellent feed back from hotel and nominated employee of the month.
I have transferable skills from the science background. I am talkative.
Being able to work under pressure, meeting deadlines and communicating well.
Past experience various companies that dealt with different postions.
I have worked in retail for a few years now and understand the importance of customer service and what it means to represent my employer in a positive and professional manner. I am also able to communicate with individuals without any problem as I know multiple languages such as English, Urdu, Hindi and Punjabi.
6. How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
Deal with the customer in front of me first and priortize first.
In pervious job would have to apologize to customer on the line on hold.
I would prioritize tasks. You would automatically know what to do. Customer priority.
Although customers always come first, I must quickly analyze whom to prioritize based on their situations. Most likely, attending to the customer in front of my desk as I temporarily put the calls on hold.
Face to face customer will always come first, I believe it is rude not to assist someone in person, I would ask the callers to patiently hold the line or if I could take their details to call them back at a more appropriate time.
7. Give me three reasons why you would be the best fit for the job?
i have good communication skill,previous experince as a receptionist . iam friendly and computer lerate
I believe i am the best fit for this position because i possess all the necesarry skills that will enable excel in this area. I have the ability work within timelines. I have excellent communication skills (verbal and written). I am trustworthy and possess a "Can-Do" spirit. I am also a good team player.
I have extensive experience, I interact well with people at all levels, I have the ability to handle any situation with both discretion and quickness.
I am professional, friendly, and an organized individual.
I can demonstrate excellent customer service, and I understand the importance of being the first point of contact for the business and to promote a positive, friendly, diligent impression. I am used to multi tasking and performing various tasks at the same time and being able to differentiate which is more urgent from others. I have a positive, friendly and professional attitude towards life and people and thrive on meeting and getting to know people.
8. What are you trying to accomplish when answering the phone?
To provide a friendly and courteous voice on the end of the phone and effectivley answer the call or forward to the appropriate personnel.
Likes to help the customer to the best of her ability.
Wants to find out what the customer wants and trying to meet their needs.
Try and find out what they want to do and make sure she is nice a friendly over the phone. And making a good reputation.
To make sure the cilent on the phone that are satifated by the srevicew.
9. Give me an example of when you pleased a customer very much?
When i was working at a call center.
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
Had a customer come in and wanted to know about pricing and used her intavite and composed a price list.
When a customer came in a booking had gone missing and then I managed to get them a booking on that day. They ended up being happy with the solution.
All customers are normally happy with my service. Always get good customer feedback. Mystery shoppers always give 100% feedback for me.
10. What office skills do you currently possess?
MS office. All pcs and Mac. Windows. All office skills.
Friendly,tecnologically savvy,good communication skills.
None but I am a quick learner and prepared for hard work.
Qualifed with Level 2 in information technology- covered the whole package.
I am efficient in MS office package. I can write emails. I am good at learning new things. Quick learner. I can quickly learn about software.
11. After three months on the job, where do you see your performance being?
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
I hope my performance will be to a high standard and have a better understanding of the business and been able to make this role my own and provided helpful and relevant information to customers and left them with a positive feel for the company.
12. Do you enjoy socializing with customers?
I like to get to know people but I also know when to draw line and remain professional at all times.
13. Receptionist is not the most exciting job, how would you make it fun?
I love being a receptionist it fun to me.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
I would keep myself busy. Go out of my way to get things done.
By making the role my own, creating my own way of doing processes and expanding my knowledge of the business.
14. What did you like most about your previous receptionist position?
Meeting new people being able to direct them to the necessary area of help.
That no 2 days were the same, meeting different people and building a rapport and the multi tasking of various jobs.
15. Describe a situation when you had an angry customer contact you?
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
She booked in to have her eye lashes done. It was really manic and was rushed of her feet. We ended up leaving her for 30 minutes. Two days later she wanted to complain. She wasnt happy.
I once had an angry client who's laptop at not turned up at another one of the offices in time for his work day. I asked him to remain calm and I would contact the courier firm to find out what the delay was. I contacted the courier firm and they advised me that there had been a really bad accident on the motorway so there would be a delay of 2 hours but promised to have the item at the offices by midday, I then informed the client and after explaining the situation and that it was out of our hands the client calmed down and understood the situation but was still unhappy with the service. I called the courier firm to express this and they gave us a significant discount for not arriving on time which in turn pleased the client.
16. What experiences do you have as a receptionist?
As a receptionist,i have to be social,friendly and approachable.i need to make customers/clients more comfortable.
At a pawn broker was front of house and first person, took phone calls as well.
I have worked as a receptionist in 1 previous role and my current role, once at a resource centre where I had to deal with younger vunerable people. In my current role I have the main line to the office and answer and transfer calls to appropriate person.
17. Are you proficient in Microsoft Office?
No this is my first time to work for this company.
Yes..i am.. i have worked four years with computers.
Knows the basics of excel and needs more training on excel.
I use Microsoft office on a daily basis in my role along with other Microsoft packages including, outlook, word and excel.
18. Have you ever called off work when you really could have went?
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
I do not believe in being off work unless really neccassary as I would not want the business to suffer or my tasks to become unmanagable.
19. Do you tend to give into customer complaints?
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
I see what I can do at my level and reassure the customer.
If I witness the situation. If I see a problem then I will argee.
I do not believe that the customer is always right but I do treat them like they are. I listen tentively and try to reassure we will look in to their concern and get back to them when a resolution has been made.
20. Give me an example of when you made a customer really unhappy?
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
I once had a client who wanted me to print some documents for him but at that time I had both printers going, one with a mailshot and another with the directors workbooks. I was unable to stop either job as there was a tight deadline for them to be printed by, so I had to decline the work but I did advice them that we had a contract in place with an off site printers which I could organise as to get the job done.
21. At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?
Used to have different task like general admin duties, data entry spreadsheets, offer marketing proposals, check and order.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
I was participate in the fashion shows. Supplied for major chains. Would help out at shows and look after the showroom in Portnal Street. Sending off samples.
I am the one who tidies and cleans. Presented with a professional environment.
22. Tell me about your last job. How does it relate to working for my office as a receptionist?
I filed and answered telephone calls and directed them to the right people im good with microsoft word and I can handle people on a regular basis.
It relates in the fact that I am main point of contact for the main switchboard, answering and transferring calls and I am also adaptable being able to learn different fields of the team to be able to help meet deadlines.
23. Have you ever been in a stressful situation at work? How did you handle it?
I let them speak whatever it is they may be stressed about and I would call my boss.
I had a stressful situation with meeting a deadline for a client, I was realistic with them and told them I would try my best to hit the deadline but it will be difficult. In the end I asked my collegues if they had a spare half an hour to help me to achieve the deadline and luckily we did.
24. Have you ever been yelled at by a customer before? How did you handle the situation?
I remained calmed, apologize and assure the customer that immediate action will take place.
I had a client who was not happy with some marks on a document so he started to raise his voice I politely asked them to calm down and that I would rectify the issue by doing a re print and told him that sometimes it is down to a fault with the printer. Not happy with this respond he continued shouting so I kindly asked him to leave the office and reported it to the appropriate person.
25. Are you an organized person? Give me an example that demonstrates this.
I am extremely organised, I always create a to do list at the beginning of each day, sometimes at the need of the day if I know what I have on the next day. I work through the list throughout the day ensuring all urgent work is completed first. I also keep seperate files on my desk top for different projects and easy access if I need to cross reference.
Receptionists typically need a high school diploma or its equivalent, and some employers may prefer to hire candidates who also possess basic computer skills. Courses in word processing and spreadsheet application at community colleges and vocational schools can be particularly helpful.
Receptionists usually work in an area that is visible, such as a front desk of an office lobby or a waiting room, and easily accessible to the public and other employees. The work that some receptionists do may be stressful, as they answer numerous phone calls and sometimes deal with difficult or irate callers.