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Top 30 Receptionist Interview Questions

Question 1 of 32
Do you mind working late hours during busy seasons at our office?
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Question 2 of 32
Tell me what working habits you have that set you apart from everyone else?
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This is an opportunity to bring up your strengths and experiences that other candidates may not have.
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Question 3 of 32
What in the past demonstrates your ability to handle this position?
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"In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."
Mention the skills and contributions that made you successful at your previous work. The interviewer is looking for an answer that demonstrates your readiness for the job plus the facts to back it up.
For example, you could say, "In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."
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Question 4 of 32
How well have you gotten along with coworkers in the past?
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"I have always been a great team player, and I love working with others. Everyone has something different to offer which is why I've made a lot of friends at my previous job."
You have no plans of being a potential headache for your future boss and teammates. Let the recruiter know that you've always gotten along great with people at work and that you're good at keeping things professional.
"I have always been a great team player, and I love working with others. Everyone has something different to offer which is why I've made a lot of friends at my previous job."
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Question 5 of 32
Why are you the best fit for this job?
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"I feel that I am the strongest candidate for the job because I bring everything that you are looking for in your next receptionist. In addition to possessing these qualities, I have experience as a customer service representative which gives me an edge at dealing with different types of customers."
This is a great time to match the qualities that you have with the qualities they have requested in their job posting. Show your readiness to take the job on by describing how your experience, career progression, qualities and achievements make you an asset to the organization.
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Question 6 of 32
How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
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Question 7 of 32
What are you trying to accomplish when answering the phone?
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Question 8 of 32
Give me three reasons why you would be the best fit for the job?
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Question 9 of 32
What office skills do you currently possess?
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Question 10 of 32
Give me an example of when you pleased a customer very much?
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Question 11 of 32
After three months on the job, where do you see your performance being?
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Question 12 of 32
What did you like most about your previous receptionist position?
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Question 13 of 32
Do you enjoy socializing with customers?
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Question 14 of 32
A Receptionist is not the most exciting job, how would you make it fun?
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Question 15 of 32
Describe a situation when you had an angry customer contact you?
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Question 16 of 32
What experiences do you have as a receptionist?
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Question 17 of 32
Are you proficient in Microsoft Office?
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Question 18 of 32
Have you ever called off work when you really could have went?
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Question 19 of 32
Do you tend to give into customer complaints?
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Question 20 of 32
Give me an example of when you made a customer really unhappy?
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Question 21 of 32
Have you ever been in a stressful situation at work? How did you handle it?
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Question 22 of 32
Have you ever been yelled at by a customer before? How did you handle the situation?
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Question 23 of 32
At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?
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Question 24 of 32
Tell me about your last job. How does it relate to working for my office as a receptionist?
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Question 25 of 32
Would you consider yourself a friendly person?
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Question 26 of 32
What is the most important task about being a receptionist?
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Question 27 of 32
How long are you looking to stay at this position if you were hired?
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Question 28 of 32
Why should you become this office's receptionist?
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Question 29 of 32
How did your typical greeting go at your last position?
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Question 30 of 32
If you are given multiple tasks at one particular point during the day, while the phone is ringing off the hook, how would you handle your tasks while still answering phone calls?
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Question 31 of 32
Did you miss any days at work last year?
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Question 32 of 32
Are you an organized person? Give me an example that demonstrates this.
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About Receptionist

August 18th, 2017

A Receptionist is an office worker in charge of handling phone calls and customer walk-ins. They greet clients and guests and arrange appointments. They typically work in a lobby setting or near an entrance to the building. Receptionists tasks and duties will depend on the facility. For a more specialized receptionist interview, search Medical Receptionist or Real-Estate Receptionist.

A receptionist will be responsible for the following duties; answering phone calls, greeting clients, keeping an office schedule, data entry, bookkeeping (depending on office size), organize the office, and other administrative duties. If your receptionist role is a medical practice, you will need to understand certain medical terms, medical scheduling procedures, and insurance terminology.

A job interview for a receptionist should be easy if one practices for the interview. Prepare by understanding the business. Know how your experience relates to that business and their needs of a receptionist. Almost all employers are looking for receptionists with an upbeat, positive attitude. Being able to multitask and handle stressful situations is a major plus. Have a professional and confident attitude for your job interview, and remember all job interviews are conversations. You want to make sure the office or facility you are interviewing for is just as good of a fit for yourself as it is the office.

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