Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Receptionist Interview
Questions

32 Questions and Answers by Rachelle Enns
Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Business    

Question 1 of 32

Do you enjoy socializing with customers?

How to Answer
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

1.

Do you enjoy socializing with customers?

Yes, you do! As a receptionist, you enjoy interacting with customers through friendly conversations. Be sure to mention that this is a great way for your organization to retain its customers, and you look forward to providing the friendly environment through socializing with the customers.

2.

What office skills do you currently possess?

"Due to my past experience as a receptionist, I am extremely proficient in the Microsoft Office suite and am used to making reports and presentations. I had also maintained a strict filing system at my last job so I can easily retrieve things and always know where the correct information is located." This is part of the recruiter's attempt to gauge if your skills/abilities are a match for the job. Make sure to mention the skills relevant to the job and keep your answer clear and concise.

Rachelle's Answer

"Due to my past experience as a receptionist, I am extremely proficient in the Microsoft Office suite and am used to making reports and presentations. I had also maintained a strict filing system at my last job so I can easily retrieve things and always know where the correct information is located."

3.

Why should you become this office's receptionist?

Aside from bringing up your skills and past experience, show the recruiter that you've done your research on their company. Explain how the company's values and mission align with yours which is why you believe you're the perfect fit.
"I'm excited to take on new challenges, grow my career, help other people, and be a part of team working towards greater heights. I'll be able to apply what I've learned from the past plus bring new ideas to your organization. It's great that your company values the same principles that I do, I'd love to be a part of achieving your vision for the future."

Rachelle's Answer

"I'm excited to take on new challenges, grow my career, help other people, and be a part of team working towards greater heights. I'll be able to apply what I've learned from the past plus bring new ideas to your organization. It's great that your company values the same principles that I do, I'd love to be a part of achieving your vision for the future."

4.

Tell me what working habits you have that set you apart from everyone else?

This is an opportunity to bring up your strengths and experiences that other candidates may not have.

Rachelle's Answer

"

Anonymous Answer

"I have excellent organizing and planning skills which I use on an everyday basis to prioritize my work according to importance and deadlines so that I can finish all of my daily tasks efficiently and promptly."

Alexandra's Answer

Great answer!

Was this answer helpful? Yes or No

5.

What are you trying to accomplish when answering the phone?

Convey your readiness for the job by providing an answer that'd show you know what your role entails and it's purpose.

Rachelle's Answer

"My job is to figure out what the customer's concern is and to help them get a solution. If it's not something I can solve on my own, then I reassure the customer that I'll be relaying it to whomever's responsible and that his/her concern will be given attention."

6.

What is the most important task about being a receptionist?

By asking this question, the recruiter wants to know how passionate you are about the role since this could be a strong indicator of your commitment and future performance. Your answer should reflect a deep understanding of your role.
"Receptionists are the front line of the office so it's very important they do their best in representing the business. A receptionist's appearance, manners, knowledge and helpfulness reflect on the entire company. The ability to communicate clearly and address issues in an organized manner is what makes a receptionist an ace at his/her job."

Rachelle's Answer

"Receptionists are the front line of the office so it's very important they do their best in representing the business. A receptionist's appearance, manners, knowledge and helpfulness reflect on the entire company. The ability to communicate clearly and address issues in an organized manner is what makes a receptionist an ace at his/her job."

7.

Have you ever been yelled at by a customer before? How did you handle the situation?

If you haven't experienced this yet, treat the question as a hypothetical situation. Let the interviewer know that you're good at dealing with difficult people and you believe that by staying calm and responding politely, the customer's anger will subside.

Rachelle's Answer

"At my previous job, customer interactions would occur daily. Unfortunately, customers do get upset and will yell at the employees. When this happens I remain calm and patient and try my best to resolve the issue the customer has."

8.

Have you ever been in a stressful situation at work? How did you handle it?

Reassure the interviewer that you can handle stress at work like a pro by learning how to prioritize, organize, and determine what needs your focus and attention first. Give a relevant example of how you got out of a sticky situation by being quick to respond and adjust. An answer like this will do, "I find it best do concentrate on remaining calm. When I run into a customer who’s upset, it helps them to calm down if I’m calm and we can work together to resolve the situation.”

Rachelle's Answer

"

9.

Give me an example of when you made a customer really unhappy?

Relay the story to the recruiter without putting the blame on the customer. Acknowledge whatever mistakes you made but highlight the steps you took to fix the situation. The recruiter wants to know that you're capable of owning up to your mistakes and patching up a bad situation.

Rachelle's Answer

"One of our loyal customers was asking for a replacement of an item that had a defect. Unfortunately, the particular item was already out of stock due to a delay in the update of the database on my part. I relayed the situation to my boss and apologized, then proposed a solution. In order to appease one of our most loyal customers, I gave him a discount on the upgrade of the item he originally bought."

10.

Why are you the best fit for this job?

This is a great time to match the qualities that you have with the qualities they have requested in their job posting. Show your readiness to take the job on by describing how your experience, career progression, qualities and achievements make you an asset to the organization.

Rachelle's Answer

"I feel that I am the strongest candidate for the job because I bring everything that you are looking for in your next receptionist. In addition to possessing these qualities, I have experience as a customer service representative which gives me an edge at dealing with different types of customers."

11.

Are you proficient in Microsoft Office?

It's better to be honest than to regret your answer later. It will reflect very poorly on you if you don't really have the skills you claim to possess. Mention the skills you possess then add that you're quick at learning new programs.

Rachelle's Answer

"I'm proficient with Microsoft Office suite including Word, Excel, and Power Point. I'm very comfortable using these programs and have a lot of experience doing so. If there's something I'm not familiar with, I'm willing to put in effort to acquire and master new knowledge."

12.

After three months on the job, where do you see your performance being?

Usually, a lot of time, effort, and resources are put into training new hires. Most likely, the recruiter is trying to determine if you're worth all the fuss. Your answer should show that you'd be an asset to the team, not a liability.
"I've always been a quick learner, so one month is good enough for me to learn the ropes. I believe in giving my all in whatever I do so I can assure that you that I'll be at my best at my third month."

Rachelle's Answer

"I've always been a quick learner, so one month is good enough for me to learn the ropes. I believe in giving my all in whatever I do so I can assure that you that I'll be at my best at my third month."

13.

Do you tend to give into customer complaints?

While it's important to keep customers happy, giving in to a complaint that could later be detrimental to the company you work for isn't right either.
Show the interviewer that you can be firm but still accommodating with this response: "What I do is I listen attentively to the customer's complaint and reassure them that the company will look into it. At my level, I cannot confirm resolution of the problem but I can let the customer feel that his concerns will be addressed promptly."

Rachelle's Answer

"What I do is I listen attentively to the customer's complaint and reassure them that the company will look into it. At my level, I cannot confirm resolution of the problem but I can let the customer feel that his concerns will be addressed promptly."

14.

What experiences do you have as a receptionist?

Enumerate both the technical and soft skills that are relevant to the position. Mention your key accomplishments and past experiences that showcase your abilities. This is an opportunity to give your application a boost by using your success at your previous work.

Rachelle's Answer

"My boss often commended me for my excellent verbal and written communication skills and sharp listening ability. I am able to handle multiple phone lines; face-to-face contact with clients, visitors and employees; and clerical duties while keeping things efficient."

15.

What in the past demonstrates your ability to handle this position?

Mention the skills and contributions that made you successful at your previous work. The interviewer is looking for an answer that demonstrates your readiness for the job plus the facts to back it up.
For example, you could say, "In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."

Rachelle's Answer

"In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."

Anonymous Answer

"I have previously worked as a receptionist where daily, I interacted with people, helping them with their needs and thus leading to a 20 percent increase in patient satisfaction scores."

Alexandra's Answer

Great answer! It's great to quantify the impact you've made in your previous position.

Was this answer helpful? Yes or No
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Admin Assistant
Office Administrator
Office Assistant
Real Estate Receptionist
Secretary
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >