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Receptionist Interview
Questions

32 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
What in the past demonstrates your ability to handle this position?
View Answer
How to Answer
Mention the skills and contributions that made you successful at your previous work. The interviewer is looking for an answer that demonstrates your readiness for the job plus the facts to back it up.
For example, you could say, "In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."
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Top 30 Receptionist Interview Questions with Full Content
1.
What in the past demonstrates your ability to handle this position?
Mention the skills and contributions that made you successful at your previous work. The interviewer is looking for an answer that demonstrates your readiness for the job plus the facts to back it up.
For example, you could say, "In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."
Rachelle's Answer
"In my previous job, I worked directly with customers and their problems. I was able to make a lot of friends and at the same time, promote our company's image by just being friendly and good at my job. I was often recognized by my boss for my ability to juggle multiple tasks and still produce excellent results."
Anonymous Answer
"I have previously worked as a receptionist where daily, I interacted with people, helping them with their needs and thus leading to a 20 percent increase in patient satisfaction scores."
Alexandra's Answer
Great answer! It's great to quantify the impact you've made in your previous position.
Was this answer helpful? Yes or No
2.
How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
This is your chance to show the recruiter that you're able to effectively analyze situations, multitask, and prioritize accordingly.
"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."
Rachelle's Answer
"My first priority is whoever has the most urgent concern. I also consider the nature of the request of the callers. If a caller's request requires more of my time, then he/she can be handled last.
Regardless of who I accommodate first, I always acknowledge the customer in front of me before going back to my calls."
Anonymous Answer
"I will deal with the customer at the desk first and then answer the phone calls."
Alexandra's Answer
Great answer! Be prepared to answer why you would handle it this way.
Was this answer helpful? Yes or No
3.
Tell me what working habits you have that set you apart from everyone else?
This is an opportunity to bring up your strengths and experiences that other candidates may not have.
Rachelle's Answer
"
Anonymous Answer
"I have excellent organizing and planning skills which I use on an everyday basis to prioritize my work according to importance and deadlines so that I can finish all of my daily tasks efficiently and promptly."
Alexandra's Answer
Great answer!
Was this answer helpful? Yes or No
4.
How well have you gotten along with coworkers in the past?
You have no plans of being a potential headache for your future boss and teammates. Let the recruiter know that you've always gotten along great with people at work and that you're good at keeping things professional.
"I have always been a great team player, and I love working with others. Everyone has something different to offer which is why I've made a lot of friends at my previous job."
Rachelle's Answer
"I have always been a great team player, and I love working with others. Everyone has something different to offer which is why I've made a lot of friends at my previous job."
5.
Why are you the best fit for this job?
This is a great time to match the qualities that you have with the qualities they have requested in their job posting. Show your readiness to take the job on by describing how your experience, career progression, qualities and achievements make you an asset to the organization.
Rachelle's Answer
"I feel that I am the strongest candidate for the job because I bring everything that you are looking for in your next receptionist. In addition to possessing these qualities, I have experience as a customer service representative which gives me an edge at dealing with different types of customers."
6.
Do you mind working late hours during busy seasons at our office?
The recruiter wants to hear that you're willing to go above and beyond what is required. Impress them with your flexibility and commitment to your work.
"If necessary, I'm open to working late hours. I understand that everybody has a role to play in the success of the organization; and I'd gladly do mine."
Rachelle's Answer
"If necessary, I'm open to working late hours. I understand that everybody has a role to play in the success of the organization; and I'd gladly do mine."
7.
Give me an example of when you pleased a customer very much?
Your answer should be able to highlight your skills and personality. Think of an instance or experience you've had with a customer that would make you stand out from the crowd.
Rachelle's Answer
"A customer had called, asking about one of our products. After I described the product to her, I then proceeded to locate a store nearest to her location. I checked if there was stock available and let her know who to look for at the store. The customer thanked me gladly for going the extra mile for her convenience."
8.
What are you trying to accomplish when answering the phone?
Convey your readiness for the job by providing an answer that'd show you know what your role entails and it's purpose.
Rachelle's Answer
"My job is to figure out what the customer's concern is and to help them get a solution. If it's not something I can solve on my own, then I reassure the customer that I'll be relaying it to whomever's responsible and that his/her concern will be given attention."
9.
What office skills do you currently possess?
"Due to my past experience as a receptionist, I am extremely proficient in the Microsoft Office suite and am used to making reports and presentations. I had also maintained a strict filing system at my last job so I can easily retrieve things and always know where the correct information is located." This is part of the recruiter's attempt to gauge if your skills/abilities are a match for the job. Make sure to mention the skills relevant to the job and keep your answer clear and concise.
Rachelle's Answer
"Due to my past experience as a receptionist, I am extremely proficient in the Microsoft Office suite and am used to making reports and presentations. I had also maintained a strict filing system at my last job so I can easily retrieve things and always know where the correct information is located."
10.
Give me three reasons why you would be the best fit for the job?
Use this opportunity to reiterate your strengths, tailored to fit the job requirements. Your 3 reasons can include a combination of your technical skills, soft skills, past accomplishments, awards and recognition, and previous experience. A sample answer would be, "I believe that I am the best for this position because of my extensive customer service experience and my ability to adapt to any situation. I always go the extra mile and am highly dedicated to my work. In all that I do I would strive to advance the company and I feel that my previous work experience proves that."
Rachelle's Answer
"I believe that I am the best for this position because of my extensive customer service experience and my ability to adapt to any situation. I always go the extra mile and am highly dedicated to my work. In all that I do I would strive to advance the company and I feel that my previous work experience proves that."
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