Upscale Hotels Mock Interview

30 interview questions and answers to help you prepare for an interview in the upscale hotels industry.

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Question 1 of 30

Describe for me your idea of a luxury holiday.

"I would love to stay at the Emirates Palace in Abu Dhabi. Did you know that the project cost $3B to build? I have read about how exquisite it is, with a thousand crystal chandeliers throughout the property, fountains, and pools everywhere, and the most luxurious spa. I would purchase their 5 1/2 hour spa day which includes a steam body cleanse, pedicure and manicure, full body massage, and a sea salt exfoliating ritual. To me, it sounds like the ultimate luxury holiday."

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30 Upscale Hotels Interview Questions & Answers

Below is a list of our Upscale Hotels interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. Describe for me your idea of a luxury holiday.

  • 2. How has your post-secondary education prepared you for this role with Company ABC?

  • 3. Our hotels host highly discerning guests. How will you accommodate the needs of these special guests?

  • 4. How would you respond if a customer left a negative review of yourself or Company ABC online?

  • 5. What does the word 'hospitality' mean to you?

  • 6. Tell me about the worst guest you have ever dealt with, and how you persevered through the situation.

  • 7. How would you handle a co-worker who was acting unprofessionally towards our guests?

  • 8. Are you comfortable ensuring your guest services team is well groomed, meeting our clients' satisfaction expectations?

  • 9. Do you have experience collaborating with various departments to ensure all guest requests are addressed efficiently?

  • 10. What do you know about the Company ABC guest loyalty program?

  • 11. How do you keep abreast on tourist and business traveling information?

  • 12. Have you ever been involved in the development and preparation of a hotel's strategic plan or budget?

  • 13. Discuss your experience in working and collaborating in a multinational environment.

  • 14. In which hotel management programs and software do you have experience?

  • 15. Do you believe Company ABC should collaborate with online booking sites? Why or why not?

  • 16. Give me one idea how you would follow up on lost business or guests who have not returned in more than 12 months.

  • 17. What is RevPAR, and how do you calculate it?

  • 18. Are you able to offer flexibility in your schedule?

  • 19. How would you react if a celebrity checked into our resort?

  • 20. What would you do if a guest accused the housekeeping staff of theft?

  • 21. How would you build rapport with a guest who intimidates you?

  • 22. Have you ever worked in a luxury or upscale environment?

  • 23. How have you demonstrated a focus on personal development and career progression in the past six months?

  • 24. How do you demonstrate high levels of customer care?

  • 25. In this role with Company ABC you will move from reception duties to task delegation, to assisting other departments. How do you deal with pivoting activities on a regular basis?

  • 26. Do you consider yourself of good style and taste?

  • 27. In which languages are you fluent?

  • 28. Company ABC has KPIs to meet. Do you have any sales training?

  • 29. Is compensation the most important factor for you when taking a new job?

  • 30. Are you applying for any jobs with Company ABC competitors?