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Customer Service Manager Interview

15 Questions and Answers Written by Professional Interviewers

Question 1 of 15
What skills do you possess that would make you a great Customer Service Manager?
User-Submitted Answers
Listening, team player, motivator, customer focused.
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Question 2 of 15
How do you handle stressful situations?
User-Submitted Answers
I explained I would review all the avenues to get a yes and if the answer had to be "no" then that would be the clear and concise message I would deliver.
Question 3 of 15
Why did you choose a career in management?
User-Submitted Answers
This is actually my first choice, and I think when you took that course you can work anywhere you can work in the office, in banks and even in restaurants I think its not that hard to find a job when you will took this course.
I have the know how to manage, train, control and develop others.
I enjoy training and teaching others and I have a proven record of getting results and exceeding goals.
Question 4 of 15
What's your ideal company to work for?
User-Submitted Answers
Your company.
Question 5 of 15
What are your experiences as a Customer Service Rep? How do those translate into an effective manager?
User-Submitted Answers
I have over 10 years being a CSR, therefore I know what it takes to being a good CSR
Question 6 of 15
Why did you choose to become a Customer Service Manager?
Question 7 of 15
How are your customer service skills?
Question 8 of 15
Do you have the ability to lead?
Question 9 of 15
How are your communication skills?
Question 10 of 15
What is the most difficult part of being a Customer Service Manager for you?
Question 11 of 15
Why are you the best fit for this position?
Question 12 of 15
What did you like most about your previous customer service position?
Question 13 of 15
Give me an example of when you made a customer really unhappy.
Question 14 of 15
Give me an example of when you pleased a customer very much.
Question 15 of 15
Do you tend to give into customer complaints?

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