Customer Service Manager Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service Manager was updated on February 26th, 2021. Learn more here.

Question 1 of 30

What characteristics or events do you believe have contributed towards your success as a leader?

Next Question  

List of 30 Customer Service Manager Interview Questions & Answers

To view our answers examples, please upgrade.

  1. 1.

    What characteristics or events do you believe have contributed towards your success as a leader?

  2. 2.

    What type of formal customer service training have you delivered?

  3. 3.

    Talk about the last time you managed a conflict between two team members.

  4. 4.

    What tools do you and your team need to deliver excellent customer service?

  5. 5.

    How do you define good customer service?

  6. 6.

    How would you describe the culture of your current team?

  7. 7.

    What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

  8. 8.

    What customer engagement strategy is the most rewarding for you?

  9. 9.

    What is your favorite aspect of being a leader?

  10. 10.

    As a Customer Service Manager, you will be teaching and coaching on our organizations' culture. What do you know about our company culture?

  11. 11.

    Have you ever worked with a CRM or client management software?

  12. 12.

    In your most recent position, what was the most common customer service issue you addressed?

  13. 13.

    What type of employees do you find challenging to manage?

  14. 14.

    Who do you look to for advice on customer service, leadership, and best business practices?

  15. 15.

    What attributes do you look for when hiring new customer service representatives?

  16. 16.

    What type of rewards and recognition programs have you initiated in your management career?

  17. 17.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  18. 18.

    What has made you ready for the responsibility of being a Customer Service Manager?

  19. 19.

    What will you do if an employee is not meeting their goals?

  20. 20.

    Have you ever helped to implement a significant company change in one of your past roles?

  21. 21.

    As a manager, what do you think of when a team member says they do not like 'micromanagement'?

  22. 22.

    When have you been a leader to a diverse group of people?

  23. 23.

    Tell me about the latest customer service approach you have implemented.

  24. 24.

    Describe your management style, and how it will align well with our company's philosophy.

  25. 25.

    How do you go about requesting team members to offer overtime, work holidays, or be available on weekends?

  26. 26.

    What has been your most quantifiable achievement as a Customer Service Manager, this year?

  27. 27.

    When you are ready to promote a team member, what factors to you consider?

  28. 28.

    What is your favorite management tool, and how does it help you to achieve your goals?

  29. 29.

    How do you go about requesting feedback from your customers?

  30. 30.

    How do you empower your staff to meet customer demands?