Strong customer service is the cornerstone of any business and customer service managers are responsible for developing appropriate service policies and standards for the company they are employed with. They also lead the customer service team, handle customer inquiries and complaints and recruit and train new customer service staff.
There are no fixed educational requirements to work as a customer service manager. Many customer service managers work their way up from customer service roles. Some may complete a foundation degree related to business management, hospitality or retail. Excellent communication and people skills, the ability to multi-task and strong organizational, leadership and problem-solving skills are key attributes necessary for anyone wishing to pursue a career as a customer service manager. In addition, most employers will require applicants to have at least a few years experience in a customer service role.
When interviewing your for a customer service manager position, the most important thing prospective employers will want to assess is how you handle customer inquiries and complaints by giving you mock scenarios to gauge your response to each. They will also ask you questions to assess your leadership qualities and your ability to oversee the customer service team. Be sure to check out customer service manager mock interview questions for a better idea of the type of questions to expect at your upcoming interview.