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Top 15 Customer Service Manager Interview Questions

What skills do you possess that would make you a great Customer Service Manager?
User-Submitted Answers
1.
Listening, team player, motivator, customer focused.
Question 2 of 15
How do you handle stressful situations?
User-Submitted Answers
1.
2.
I explained I would review all the avenues to get a yes and if the answer had to be "no" then that would be the clear and concise message I would deliver.
Question 3 of 15
Why did you choose a career in management?
User-Submitted Answers
1.
This is actually my first choice, and I think when you took that course you can work anywhere you can work in the office, in banks and even in restaurants I think its not that hard to find a job when you will took this course.
2.
I have the know how to manage, train, control and develop others.
3.
I enjoy training and teaching others and I have a proven record of getting results and exceeding goals.
Question 4 of 15
Give me an example of when you pleased a customer very much.

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Question 5 of 15
Give me an example of when you made a customer really unhappy.
Question 6 of 15
What did you like most about your previous customer service position?
Question 7 of 15
Why are you the best fit for this position?
Question 8 of 15
What is the most difficult part of being a Customer Service Manager for you?
Question 9 of 15
How are your communication skills?
Question 10 of 15
Do you have the ability to lead?
Question 11 of 15
How are your customer service skills?
Question 12 of 15
Why did you choose to become a Customer Service Manager?
Question 13 of 15
What are your experiences as a Customer Service Rep? How do those translate into an effective manager?
User-Submitted Answers
1.
I have over 10 years being a CSR, therefore I know what it takes to being a good CSR
Question 14 of 15
What's your ideal company to work for?
Question 15 of 15
Do you tend to give into customer complaints?

About Customer Service Manager

March 25th, 2017

Strong customer service is the cornerstone of any business and customer service managers are responsible for developing appropriate service policies and standards for the company they are employed with. They also lead the customer service team, handle customer inquiries and complaints and recruit and train new customer service staff.

There are no fixed educational requirements to work as a customer service manager. Many customer service managers work their way up from customer service roles. Some may complete a foundation degree related to business management, hospitality or retail. Excellent communication and people skills, the ability to multi-task and strong organizational, leadership and problem-solving skills are key attributes necessary for anyone wishing to pursue a career as a customer service manager. In addition, most employers will require applicants to have at least a few years experience in a customer service role.

When interviewing your for a customer service manager position, the most important thing prospective employers will want to assess is how you handle customer inquiries and complaints by giving you mock scenarios to gauge your response to each. They will also ask you questions to assess your leadership qualities and your ability to oversee the customer service team. Be sure to check out customer service manager mock interview questions for a better idea of the type of questions to expect at your upcoming interview.

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