Customer Service Manager Mock Interview

To help you prepare for your Customer Service Manager interview, here are 30 interview questions and answer examples.

Customer Service Manager was written by and updated on February 26th, 2021. Learn more here.

Question 1 of 30

How do you go about requesting feedback from your customers?

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List of 30 Customer Service Manager Interview Questions & Answers

  1. 1.

    How do you go about requesting feedback from your customers?

  2. 2.

    Tell me about the latest customer service approach you have implemented.

  3. 3.

    What characteristics or events do you believe have contributed towards your success as a leader?

  4. 4.

    Talk about the last time you managed a conflict between two team members.

  5. 5.

    Who do you look to for advice on customer service, leadership, and best business practices?

  6. 6.

    What will you do if an employee is not meeting their goals?

  7. 7.

    Have you ever worked with a CRM or client management software?

  8. 8.

    What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

  9. 9.

    What type of formal customer service training have you delivered?

  10. 10.

    In your most recent position, what was the most common customer service issue you addressed?

  11. 11.

    How would you describe the culture of your current team?

  12. 12.

    How do you empower your staff to meet customer demands?

  13. 13.

    When you are ready to promote a team member, what factors to you consider?

  14. 14.

    What tools do you and your team need to deliver excellent customer service?

  15. 15.

    What type of rewards and recognition programs have you initiated in your management career?

  16. 16.

    What attributes do you look for when hiring new customer service representatives?

  17. 17.

    Describe your management style, and how it will align well with our company's philosophy.

  18. 18.

    How do you go about requesting team members to offer overtime, work holidays, or be available on weekends?

  19. 19.

    What has been your most quantifiable achievement as a Customer Service Manager, this year?

  20. 20.

    What is your favorite management tool, and how does it help you to achieve your goals?

  21. 21.

    How do you define good customer service?

  22. 22.

    What customer engagement strategy is the most rewarding for you?

  23. 23.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  24. 24.

    What has made you ready for the responsibility of being a Customer Service Manager?

  25. 25.

    What type of employees do you find challenging to manage?

  26. 26.

    Have you ever helped to implement a significant company change in one of your past roles?

  27. 27.

    What is your favorite aspect of being a leader?

  28. 28.

    As a manager, what do you think of when a team member says they do not like 'micromanagement'?

  29. 29.

    As a Customer Service Manager, you will be teaching and coaching on our organizations' culture. What do you know about our company culture?

  30. 30.

    When have you been a leader to a diverse group of people?