Many interviewees stumble on this question. It can be difficult so make sure you think about your weaknesses prior to going into any interview. Be sure to focus on a professional weakness – do not include any personal qualities. The weakness should also be something minor, nothing that can be harmful to you doing your job well. For the second part of the question, explain specific things you are doing to improve on this weakness. Further describe how it has helped you grow.
Customer Experience Specialist Interview Questions
What are is your greatest weakness and what are you doing to improve on it?
"I used to be stubborn but became more open-minded. How I learned to be able to listen for verbal cues in conversations, and this led to increasing my patience levels and faster resolutions and less time spent with each customer."Rachelle's Answer
Very good! You show the interviewer that you can see your weakness, and work on improving.Was this answer helpful? Yes (1) or No (1)Thank you, your vote helps us display the best answers.
You are taking some excellent action steps! I recommend rewording your answer to sound more confident. I have provided an example below.
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
Show the interviewer that you thrive under competition; it drives you to do more and do better. Describe your most competitive work situation in detail – why was it competitive, whether the company culture has a part to play in this competitive nature, if there were goals that had to be met, how you handled the competition, if you enjoyed it and if you were successful at it. Answer this question honestly - not every situation ahs to be the same degree of competitiveness so pick one that has a positive outcome – avoid choosing a situation where you did not enjoy or thrive in the competitive environment.
"My current role I am in is a sales role that is commission based only. All of the sales team stats are online and open for all to see across the nation. We constantly have daily, weekly, quarterly competitions and bonuses on who can sell more, and it's something that does, in fact, help me, and I do actually enjoy it. The competitions are really there to drive the company's growth in areas where we need to improve. For example, there was a month where we competed to see who could bring in the newest accounts."Rachelle's Answer
You give some excellent detail here! I have tweaked your answer to include a more confident statement and removed words like 'actually.'
"My current sales position is commission based only. All sales stats are online and open for all to see across the nation. We constantly have competitions and bonuses on who can sell more. I enjoy these, and they help me immensely. For example, last months' competition was to see who could sign on the highest amount of new accounts. I took this competition seriously and turned up my prospecting efforts. Even though I didn't win the competition, because I raised my prospecting efforts, I reaped the benefits in other areas the following month."Was this answer helpful? Yes (1) or No (1)Thank you, your vote helps us display the best answers.
Name something you did for someone that you did not have to do.
Think back to a specific example of when you went above and beyond. Preferably, this example should be from the workplace, whether you stayed late to help a co-worker or went above and beyond to make sure a customer had an excellent experience.
For example, “In my previous job, we had a situation where a customer was unhappy with the customer service specialist she was dealing with. I saw that my coworker was having a tough time so I stepped in to buffer the situation. I asked the customer what she needed help with and proceeded to work with my coworker to help her. By the end of it, she was extremely happy that we were so attentive and with the overall service she received.”
Describe your customer service experience.
This answer should be easy to answer. Think back to your past work experience and give the interviewer a detailed description of your customer service responsibilities at each of these positions. You want to give the interviewer a thorough idea of your customer service experience. Details are very important when answering this question. It is your chance to prove that you can handle the responsibilities of the job you are interviewing for.
If you answered inbound or made outbound calls, give the interviewer the average amount of calls you dealt with on a daily or weekly basis and describe what types of calls you were handling. If your customer service experience includes helping customers face-to-face, again provide measurable information, how many customers did you help on a daily or weekly basis, describe the manner you helped them in and what types of situations you dealt with.
How would you deal with an angry customer while you are busy completing tasks?
How do you define good customer service?
How would you describe your work style?
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
Describe a time where you had to receive coaching from a peer or manager.
Think of a difficult situation where you had to make a critical decision on your own. What did the situation involve and how did you act to respond to it?
Describe the ideal company you want to work for.
What motivates you to work hard?
What skills do you think are most critical to this job?
Use three words to describe yourself.
How are your communication skills?
What are your career goals?
Why are you the best candidate for us?