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Top 15 Customer Experience Specialist Interview Questions

Question 1 of 17
What are is your greatest weakness and what are you doing to improve on it?
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Question 2 of 17
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
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How to Answer
Show the interviewer that you thrive under competition; it drives you to do more and do better. Describe your most competitive work situation in detail – why was it competitive, whether the company culture has a part to play in this competitive nature, if there were goals that had to be met, how you handled the competition, if you enjoyed it and if you were successful at it. Answer this question honestly - not every situation ahs to be the same degree of competitiveness so pick one that has a positive outcome – avoid choosing a situation where you did not enjoy or thrive in the competitive environment.
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Question 3 of 17
Describe the ideal company you want to work for.
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How to Answer
Before going in for the interview, think about what an ideal workplace would be for you. Think about the type of environment you are looking to work in, the company size, company culture, etc. Express that this type of company allows you to do the best work. You should also do research on the company you are interviewing with and pick some points that resonate with you – you want to show that this is the type of company you want to work for. Learn about their company culture, mission statement, any outreach programs, growth projections, or any other information you can find. A great way to find information on how it is to work for the company and how they value their employees is by looking for HR or recruiting videos. Several companies create videos featuring employees with the purpose of using them to attract potential employees. Be sure to watch these videos and make note of certain points that stand out to you. This is a good way to show that you are a good match for the company and it is a good match for you.
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Question 4 of 17
How would you deal with an angry customer while you are busy completing tasks?
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How to Answer
It is important to show that you can handle a difficult situation professionally and in a calm manner. Customer service is extremely important to the reputation of any company and you want to show that you can represent the company in the best way possible. You should also express that you would make it a priority to help the angry customer and to alleviate the situation.

Think back to your past work experience and if you’ve dealt with a situation like the one that is being presented to you through this question, use this real-life experience to answer the question. Give a detailed description of the situation: why the customer was angry, what steps you took to handle the situation and the outcome.

One important point you want to cover when answering this question is efficiency. You need to show that you are able to handle the angry customer quickly and efficiently and get back to completing your task quickly.
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Question 5 of 17
How do you define good customer service?
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How to Answer
Providing good customer service is key to a good customer experience. It is important to be able to identify a customer’s needs and provide a positive outcome from the experience. You should list specific attributes that are essential to providing good customer service such as effective problem-solving skills, being able to answer questions about products/services, and having a positive and pleasant attitude. You should give an example of how you’ve used these skills to effectively assist a customer in the past and/or describe a time when you received excellent customer service and what made this particular experience pleasant.
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Question 6 of 17
How would you describe your work style?
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Question 7 of 17
Describe a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
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Question 8 of 17
Describe a time where you had to receive coaching from a peer or manager.
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Question 9 of 17
Think of a difficult situation where you had to make a critical decision on your own. What did the situation involve and how did you act to respond to it?
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Question 10 of 17
Name something you did for someone that you did not have to do.
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Question 11 of 17
What motivates you to work hard?
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Question 12 of 17
What skills do you think are most critical to this job?
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Question 13 of 17
Use three words to describe yourself.
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Question 14 of 17
How are your communication skills?
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Question 15 of 17
What are your career goals?
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Question 16 of 17
Why are you the best candidate for us?
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Question 17 of 17
Describe your customer service experience.
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About Customer Experience Specialist

August 17th, 2017

A Customer Experience Specialist analyzes customers' needs and makes recommendations for additional products or services that will enhance customer satisfaction and improve on productivity or profitability. Customer Experience Specialists should be able to provide responsive support in a professional, pleasant and timely manner. They are responsible for streamlining the sales and customer service process while still generating the greatest number of sales. The specialist will have a mix of sales and customer service, and the ultimate goal is to exceed turnaround and experience expectations.

An ideal Customer Experience Specialist should be proficient in several skill sets. Effective management and organizational skills are key to being a successful customer experience specialist. Additionally, problem-solving and the ability to make improvements in crucial. Incidents will always arise, small or large, and it is the job of the Customer Experience Specialist to be able to problem solve and make improvements to be able to handle these situations and have systems in place for when they arise,

It is important to be well prepared before interviewing for a Customer Experience Specialist position. Make sure you have a deep understanding of what the company does and what role the Customer Experience Specialist plays in the company's success. Thoroughly review the job description and responsibilities - this information is critical to you because you must be able to relate your past work experience to the position. The interviewer will most likely ask you questions pertaining to your past work experience in the field. Be prepared with specific examples and relevant achievements you would like to share - it is important to plan what you would like to discuss regarding these scenarios before the interview. This will ensure that you cover every detail that is essential to answering questions.

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