Credit Unions Mock Interview

30 interview questions and answers to help you prepare for an interview in the credit unions industry.

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Question 1 of 30

What do you believe we can improve on, at Company ABC?

The interviewer is not asking for you to give a whole list of what you think they do poorly. This question offers an opportunity for you to point out a single aspect that you could improve on, should you be hired. The point is to show the interviewer that there may be a gap in their offering that you can help fill. Remain positive and upbeat when you give your answer.

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30 Credit Unions Interview Questions & Answers

  • 1. What do you believe we can improve on, at Company ABC?

  • 2. Credit Unions rank higher in customer service than traditional banks. Why do you think this is?

  • 3. In your opinion, what is the best service or product offered at Company ABC?

  • 4. Are you a Company ABC member?

  • 5. You will handle member transactions in this role. Talk to me about your mathematical skills.

  • 6. Walk me through your customer service training.

  • 7. How do you protect the privacy of every customer you assist?

  • 8. Do you have any sales experience? Would you be comfortable upselling a Company ABC banking product?

  • 9. Are you aware that this job has goals and targets? When have you worked in a similar environment?

  • 10. How do our fees at Company ABC stack up against traditional banks?

  • 11. In this role, you will handle thousands of dollars of cash, payments, deposits, and funds transfers. This responsibility requires you to be detail-oriented, accurate, and honest. Does this describe you?

  • 12. Do you have any formal education that will help you succeed in this role?

  • 13. Customers can become upset with Company ABC policy at times. How would you handle a customer who is angry because they do not agree with a policy?

  • 14. Have you been trained in the proper techniques for detecting counterfeit cash and fraudulent checks?

  • 15. Company ABC puts our members first. How will you always put our members' needs first?

  • 16. Tell me about one career achievement you have set for yourself this year.

  • 17. Are you okay with routine work, or do you prefer a mix of responsibilities?

  • 18. Do you consider yourself a logical person, able to make sound judgments under pressure?

  • 19. Have you ever been terminated? If so, what were the circumstances surrounding your termination?

  • 20. If hired, how will you begin to build trusting relationships with our clients and your co-workers?

  • 21. Your background is not in banking. Tell me what skills and characteristics qualify you for this position with Company ABC.

  • 22. Are you a patient person? How do you boost your patience level in challenging situations?

  • 23. How would you approach a task you were not trained to do?

  • 24. Do you have plans for continued education?

  • 25. What would you do if you caught a co-worker stealing money from Company ABC?

  • 26. One small error can throw off our entire balance. How do you react when you do something wrong at work?

  • 27. What do you enjoy about your career in banking?

  • 28. Looking back to your most recent performance review; what was one area for improvement, and one positive?

  • 29. Do you have any questions about Company ABC or this job?

  • 30. How much do you earn in your current role?