39 Expedia Interview Questions & Answers

Below is a list of our Expedia interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

1. Accomplishment Questions
2. Adaptability Questions
3. Behavioral Questions
4. Career Goals Questions
5. Communication Questions
6. Compatibility Questions
7. Competency Questions
8. Creative Thinking Questions
9. Diligence Questions
10. Direct Questions
11. Discovery Questions
12. Diversity Questions
13. Education Questions
14. EQ Questions
15. Experience Questions
16. Leadership Questions

Accomplishment

1. What is the proudest achievement on your resume?

How to Answer

The interviewer would like to know which career accomplishment you value the most. Talking about your most significant achievement will give the interviewer a definite idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

Written by Rachelle Enns

1st Answer Example

"The greatest accomplishment in my career was graduating from University as an honors student while working full time in a related field. I was at the top of my class and working full time. This achievement showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much."

Written by Rachelle Enns

2nd Answer Example

"I have many accomplishments of which I am proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the tech industry. Tech is a full industry, with many professionals fighting to find their voice. I'm so proud to have carved a distinct career path for myself despite those challenges."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Since I was very young, I have been very passionate about computer science outreach activities as there is a stigma regarding pursuing computer science that one has to be extremely intelligent to pursue these degrees. Therefore, my proudest achievement is the outreach activity that I was a part of to help acquaint K12 students and teachers with the concepts of computer science."

Lauren's Feedback

This is a great response! I would add language that would transfer to the position you are applying for.

"I have had a strong passion for Computer Science since I was very young. One common misconception or stigmas about the field is that you have to be extraordinarily intelligent to pursue a degree. Many people steer clear of Computer Science because it is viewed as unachievable. Therefore, my proudest achievement reflected on my resume is my outreach experience introducing K12 students and faculty to Computer Science concepts. It brought me so much professional and academic gratification to be in a training role. I consider myself a great public speaker and communicator, which I believe are vital skills for this position."

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Anonymous Answer

"When I moved to London in 2016 and have landed on a regional corporate sales manager role, I didn't have any experience and any network in the market. Although it was challenging at the beginning, I was able to understand the market dynamics and data, develop new businesses and drive more than $800.000 room revenue to the region hotels in 2 years' time while building strong relationships with my team and clients. It has brought me so much professional & personal gratification to be in a sales and account management role. I consider myself a resilient person & a great relationship builder which I believe are important skills for this position."

Marcie's Feedback

Awesome. It is definitely remarkable what you have been able to achieve. You've also done a great job of connecting this achievement to the role you're trying to get. Excellent answer!

Anonymous Answer

"The achievement I take the most pride in from my professional experience is launching and significantly growing a Chinese language school in my previous role. Here are some specific points of achievement:

I founded the Chinese language school in Japan in 2014 and led this project until 2022. Over six years, we achieved a remarkable 20-fold increase in revenue and improved profitability compared to our first year. This achievement is the result of continuous effort from both me and my team, and it's something I'm particularly proud of.
Furthermore, we expanded the business from a single office to over 25 locations across Tokyo, Kanagawa, Osaka, and more, experiencing rapid growth. When faced with the challenges of COVID-19, we swiftly implemented an online learning platform, maintaining stable monthly sales. Adapting to such changes and driving the growth of the business is another source of pride for me.
I also succeeded in developing and executing marketing strategies. Leveraging Google Ads, I contributed to a significant increase in new customers through social media and a 15% higher website conversion rate. Additionally, we introduced original teaching materials and customized services for business professionals, further focusing our efforts.
My proudest achievement in this project is the growth and transformation it underwent. Leading the organization, effectively expanding it, and achieving success in the market are highlights of my career."

Marcie's Feedback

Wow! Your answer is thorough and detailed and shows how incredibly ambitious and capable you are. Any interviewer will be highly impressed! If possible, directly connect your achievement with the role itself. Great job!

Adaptability

2. Do you mind working long hours?

How to Answer

The interviewer wants to gauge how flexible and experienced you are in this regard. How you answer this question, direct or evasive, will clue them into the truth behind your answer.

Be upfront about the schedule you're willing to work. As you know, you are interviewing them as much as they are interviewing you. This distinguishes you from the herd as a viable candidate simply because you're both after the same thing, a good fit. Interviews are an excellent time to uncover expectations. Take notes and follow up with questions. When possible, have a notebook or folder containing all of the resumes and cover letters you've sent to other employers, divided into sections, with notes from each interview in each separated tab. This will not only advertise you are playing the field but are approaching it with an organized systems approach, where you are scaling what each job has to offer, as well as respectfully exhibiting your interviewing skills.

Written by Kevin Downey on May 27th, 2022

Answer Example

"I am available around the clock and ready for anything."

Written by Kevin Downey on May 27th, 2022

Adaptability

3. Are you willing to relocate or travel?

How to Answer

This question tests your flexibility and how far you would be willing to go to land the job. It also tests your honesty, as many might tell the interviewer anything they think they'd want to hear to land the job.

If you weren't aware travel was a prerequisite for the position, ask if it is. Tell the interviewer you're interested in the position and would be open to discussing it further. If your understanding of constant business travel doesn't fit into your current lifestyle, take some time to evaluate how this fits into your long-term career goals. Ask more questions about the position, including if there is room for advancement from within and if a willingness to travel is a prerequisite to growing in the company. Maintain your interest. Keep discussions open and exude flexibility with a focus on a willingness to go to bat for the team. Weigh the pros and cons if you are unsure while exhibiting consideration and flexibility.

Written by Kevin Downey on May 27th, 2022

Answer Example

"I'd have to take some time to consider what that means. I don't believe anyone would disagree that such a huge life decision should be made with care. I'd have to weigh how such a decision would impact my personal life and career goals. Once I had all the needed information, I'd consider all options carefully."

Written by Kevin Downey on May 27th, 2022

Adaptability

4. Working at Expedia, you will experience changes on a regular basis. When have you had to change a major component of your project due to new information being presented?

How to Answer

Being able to swivel the focus of your project is a necessary skill for your success at Expedia. Talk to the interviewer about a time when a significant change occurred on a project. Describe how you handled the implementation of the new information.

Written by Rachelle Enns

1st Answer Example

"I had a large project last month that was nearly complete when the project manager called to say that the interface was incorrect. Because of this, our team had to re-do a lot of tedious coding work. It took us an additional four days of work, but in the end, everyone was delighted with our work, and it has resulted in new and creative opportunities for our department."

Written by Rachelle Enns

2nd Answer Example

"I would say that being in the software and technology business means changing major components on projects regularly. I am very well accustomed to changing gears at a moment's notice, as I do this on a near-daily basis in my current role. I can adapt very well."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Flexibility" and "adaptability" are my middle names. As you know I work with meeting planners, and we are always in a state of change, whether that is increased or decreased attendance, changing rooms or setups last minute, or the need to modify agendas. In fact, the only thing we can count on in the meetings industry is how we need to be fluid and open to unexpected adjustments."

Rachelle's Feedback

Your response showcases your expertise in change and your ability to pivot on a dime. Nice work!

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Anonymous Answer

"I had contracted a large international group booking when I was working as a sales executive and the client wanted to add additional rooms and event spaces after the contract was signed in a high-demand period. The problem was that there were not enough event spaces available and I had to change a few other client bookings in order to accommodate the client's requests. It was challenging to convince my colleagues as they had to convince their own clients to make changes to their event spaces. I arranged a meeting with the team and went through each and every event and identified which clients would be more flexible to change their event spaces and which spaces we can exchange. It has taken a few days to reach a final agreement with all parts but I was able to accommodate my client's requests which were appreciated."

Marcie's Feedback

Wow! Great example. It definitely sounds like you had to work hard to meet the client's expectations. Your answer shows the interviewer that you are persistent, assertive and client-focused. Good job!

Behavioral

5. What is more important - money or fame?

How to Answer

They are curious about what your motivators are and attempting to discern your big-picture lens. How you answer will reveal your leadership skills, whether you are primarily concerned about money more than recognition for the work or vice versa.

By validating this question from a leadership standpoint, you'll be able to navigate this question. Exhibit your understanding that some employees who receive constant praise and recognition, or those who are in it for the glory, wanting to be held in a higher status than others, throughout the year will be less let down by an average pay increase than if their accomplishments went unrecognized. Answering this question wrong could show that you are only in it for the money, which frames you as a less desirable candidate. The trick to answering this question is to exhibit an understanding of why they ask this question and display your big-picture thinking.

Written by Kevin Downey on May 27th, 2022

Answer Example

"I'd say they're not mutually exclusive. In any leadership setting, ensuring you're delivering prompt, often, and specific feedback creates greater engagement and a more rewarding experience for the team. It also allows each team member to know where they stand in their performance, keeping them in tune and out of the dark. But it is still necessary to reward their efforts through pay increases. Words are nice when it comes to praise, but actions speak louder than words."

Written by Kevin Downey on May 27th, 2022

Behavioral

6. When you are traveling, how do you decide on a hotel?

How to Answer

The interviewer is curious about your decision-making process when booking your hotel and travel needs. This question is a curious one, but it also tells the interviewer how you process and approach decision-making. It's easy to ramble on open-ended questions, so keep your answer to the point.

Written by Rachelle Enns

1st Answer Example

"I decide on a hotel after first figuring out where my activities will be. I then search for hotels within a radius of those activities. I have always used Hotels.com, as it's the site that I trust most for the best price and most accurate ratings."

Written by Rachelle Enns

2nd Answer Example

"When booking a hotel, I go to Expedia and sort the city's results by 'recommended.' I am careful to read reviews before booking. I know that Expedia offers the best price, so it's my one-stop-shop, along with your sister company, Hotels.com."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I first go to the Marriott Employee website to find out if there are any employee rates where I am traveling. Then I check Friends and Family rates. If nothing fulfills my needs, I go to Hotels.com. There I can sort based on the criteria that most suit my needs, whether that is location, pricing, ratings, or a combination thereof."

Rachelle's Feedback

Your response is very well explained, and nicely laid out.

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Anonymous Answer

"As I am currently a student with meager amounts of money, my priority is to find an affordable hotel. The next thing I look for is the location of the hotel as I believe safety is paramount if one is visiting a new place. The third thing I look for is amenities in the hotel."

Lauren's Feedback

Great; these are common traveler necessities, and the interviewer would like that feedback. I assisted with making your response more concise.

"As a budget-conscious student, there are three main factors I seek when deciding on a hotel. Cost is my primary concern, and a close second is a location. Safety is of the utmost importance behind the price. Lastly, I inquire about the amenities of the hotel. Convenience and comfort are important to me when selecting lodging."

Anonymous Answer

"I first decide on the activities and location, and then search the hotels within a radius around those activities and locations. I usually visit hotels.com."

Rachelle's Feedback

Great response! It's nice to mention that you use the Expedia brand (Hotels.com) and exactly how you go about utilizing their services.

Behavioral

7. If you could choose one celebrity or influencer that is most like-minded to you, who would you choose?

How to Answer

The interviewer would like to see which type of celebrity or influencer you most identify with. This question may seem like a lot of fun to answer, but keep in mind that there is solid reasoning behind it. Imagine the difference of opinion the interviewer may have of you if you say you are most like Kanye West versus someone like Barack Obama! Give your reply, keeping it to the point. Support your answer with a genuine reason for choosing the person you did.

Written by Rachelle Enns

1st Answer Example

"If I could choose one influencer most like-minded to me, I would choose Ed Mylett. He is a major voice on peak performance strategies, possessing an entrepreneurial mindset in everything you do, and doing good things with life's blessings. His podcast is a big encouragement to me, and I appreciate that he never waivers from his values."

Written by Rachelle Enns

2nd Answer Example

"I greatly admire, and most want to be like, Arianna Huffington. In addition to being one of the world's largest female influencers in the business world, she is also a generous and intelligent human being. I appreciate people who remain down to earth and interested in helping others despite soaring to fame and wealth."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would say I am most like Gayle King. You see, I love Oprah. And, while I am not as strong a leader as Oprah, I certainly like to be close to those who set firm examples in leadership roles. Just like Oprah, Gayle is forward thinking and talented in her career."

Rachelle's Feedback

Your response is unique and well thought out! I have reworded slightly for the sake of flow.

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Anonymous Answer

"I greatly admire, and most want to be like Nelson Mandela. He fought colonial power in apartheid South Africa and was democratically elected as the first black president of the country.

I admire him for his leadership skills. I also admire him for his compassion and empathy. When he was released from prison after being wrongly imprisoned for 27 years, he chose forgiveness and love instead of revenge and hate.

He extended the proverbial olive branch to his capturers, and worked hard to help his people and his country. He inspires me to be a great leader, to be compassionate and to leave a positive impact on this world."

Rachelle's Feedback

Excellent response! Well done :)

Anonymous Answer

"If I had to choose an influencer, it would be Elon Musk because his projects are geared towards sustainability and the future of mankind. He has also shown that he is an innovator and a jack of all trades by leading projects that are poles apart, such as PayPal and SpaceX. I appreciate his unconventionality."

Lauren's Feedback

This is a good example with ample context, but be sure to include your like-mindedness. Take this question as an opportunity to highlight your strengths.

"Elon Musk is a highly-recognized influencer for his unconventionally innovative mindset. I, too, am an out-of-box thinker who likes to look towards to future and create a sustainable and efficient environment. Similar to Musk, I consider myself a "jack of all trades" and a person who can manage many projects at one time. I set my work performance standards extremely high and strive to excel."

Anonymous Answer

"I would probably say, Sam Walton. He is the founder of the retailers Walmart and Sam's Club. I admire his courage because He had a tough childhood and worked hard to make ends meet for his family. He has a continuous desire to try and succeed."

Rachelle's Feedback

Very good! Your response is heartfelt and well thought out.

Behavioral

8. Do you feel performance should be rewarded over experience?

How to Answer

The interviewer would like to know your thoughts on being paid based on your work performance versus being compensated solely on your years of experience. As millennial employees continue to dominate the work scene, more and more employees are requesting compensation based on delivered results. Consider if you feel that you should be paid based on tenure or results. Discuss this with the interviewer and back your answer with an example if possible.

Written by Rachelle Enns

1st Answer Example

"I feel that employees should be paid and rewarded based on their performance. A new employee will find motivation in being rewarded for performance, and it encourages healthy competition with tenured employees."

Written by Rachelle Enns

2nd Answer Example

"As a high performer, I know it feels great to be compensated based on my performance. It's motivating and, in my opinion, a more modern approach to keeping employees happy and engaged."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"As much as I feel that performance should be rewarded over experience, I also believe that an individual's knowledge gained through years of experience cannot be ignored. So I think that as long as there is no injustice being done to either party, both performance and experience should be rewarded as they promote efficiency and loyalty respectively."

Lauren's Feedback

This is a level-headed, logical response. If I were the interviewer, I would get a sense of who you are based on the way you responded. Great job! I assisted with minor edits.

"As much as I feel that performance should be rewarded over experience, I also believe that an employee's accumulated knowledge through years of experience cannot be ignored. I believe Performance and Experience should be rewarded, respectively in their appropriately earned moments."

Behavioral

9. What was one question you didn't want me to ask today?

How to Answer

This question can stand in for the common 'What is your greatest weakness' question. The interviewer expects you to be unprepared because it's an uncommon way of asking this question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the interviewer information about you, but it also tells them if you can think on your feet and answer a tough question. Use this as an opportunity to show how a weakness can be a strength or explain something they have not yet asked but may be an objection to you getting the job. It is then up to you to overcome the opposition.

Remember, it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

Written by Rachelle Enns

Senior Level Example

"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was ready to leave my current organization and decided that, to be the superstar I wanted to be at Expedia, I needed a bit more time and experience. I know that, in the past three years, I have learned everything I could need to know to shine here, and I can't wait to put those last three years of learning and growth into action."

Written by Rachelle Enns

Answer Example

"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking the full course load and working full time; then, I switched my major, which added a semester. At that time, I hunkered down and upped the course load while working full time. So, while it may have taken me longer, I learned a lot about time management and upping productivity. I know these are important skills, and I look forward to leveraging them here at Expedia."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"What is the cause of the observed accelerated expansion of the universe? No, but seriously, I suppose a problem-solving question where I have to do math in my head and on the spot. Mental Math has not been my strongest suit; however, now that phones have calculators, I can run with the best of them."

Rachelle's Feedback

This question is another form of 'what is your greatest weakness' so it's totally okay to have fun with it, but be sure to end your response actually addressing a weakness and what you are doing to improve on it.

"What is the cause of the observed accelerated expansion of the universe? No, but seriously...I suppose a problem-solving question where I have to do math in my head and on the spot. Math has not been my strongest suit; however, I have taken a course on math for business, which has significantly improved my ability to do calculations quickly."

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Anonymous Answer

"I suppose I did not want you to ask me a very technical question in SQL. I was working with SQL 3 years ago in my bachelor's degree, and right now, I'm focused on other languages such as Python and R. I'm planning to take some online courses to recap my knowledge."

Rachelle's Feedback

Well said! Although you are not as confident in your SQL technical abilities, you mention a plan to freshen up your knowledge. Excellent!

Career Goals

10. We seek to hire highly ambitious people. Where would you like your career with Expedia take you?

How to Answer

Be sure to research Expedia enough to know how their internal hierarchy works. They have a variety of brands, departments, and management levels, offering you a multitude of choices when it comes to carving out your career path. Talk to the interviewer about your career ambitions specifically related to their organization.

Written by Rachelle Enns

1st Answer Example

"One of the reasons I was so excited to interview with Expedia is the endless growth opportunities you appear to offer your high-performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."

Written by Rachelle Enns

2nd Answer Example

"What interests me most about your company is that there are so many options for career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a Chief Data level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am recently "re-born." I found out three years ago from a nutritionist that I am "gluten-sensitive." Gone are the years of fatigue and tiredness that I fought every day that doctors could not diagnose. My joy, enthusiasm and zest for life since going "gluten-free" means I am fully engaged in my life and career.

I look forward to building relationships with your company's customers and fellow staff and performing the best I can. Let's see where this reinvigorated performance takes me."

Rachelle's Feedback

This response, despite being very honest and heartfelt, is not ideal for an interview. When we give too much personal information, it distracts the interviewer from the core of your message, which should be placed on your work related skills. I have offered a reworded response, below.

"I would like to earn my way into a team lead role, then a division manager position related to Lodge Works Expedia customers. One of the reasons I was so excited to interview with Expedia is because of the endless growth opportunities you appear to offer your high performing employees. I look forward to putting my energy to work at Expedia."

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Anonymous Answer

"I would like to earn my way into a team lead role, then a manager or architect position in the technology. Of course, I understand that this will take hard work and many years of dedication."

Rachelle's Feedback

Your career goals are clear and focused, which is exactly what the interviewer will want to hear. Nice work!

Anonymous Answer

"Ideally, I would like to earn my way up to the Senior Market Manager role, Area Manager role then Director, Market Management role leading a multiple level team in 5 years. Eventually, a VP-level role in the travel partner group. Of course, I understand that this will take many years of dedication and hard work. I love working with a team and I believe it would be an amazing opportunity to develop my leadership skills further and help others be their best at what they do."

Marcie's Feedback

Nice! Your response shows that you are ambitious and motivated. Also, you haven't provided vague aspirations; by naming the titles of the positions you're interested in, you indicate how serious and well thought out your aspirations are, which is great. Perhaps you can talk a bit more about why you're so interested in leading teams one day? Is this something you believe you would enjoy and excel at doing?

Career Goals

11. What do you think you will like about this role with Expedia?

How to Answer

The interviewer wants to hear what you are looking forward to learning and experiencing in this new position. Talk about what excites you! Share how this position will challenge you and help you grow. New opportunities are a chance to demonstrate your skills.

Written by Rachelle Enns

1st Answer Example

"I look forward to helping Expedia streamline processes to create a solid digital future. I also know that I will appreciate Expedia's active approach to employee growth and professional development."

Written by Rachelle Enns

2nd Answer Example

"I am looking forward to getting more experience in UI. I feel that Expedia is the best place for me. You have a great reputation for creating beautiful and easy-to-use products."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Relationships. I truly enjoy being helpful to people. I see my role as being one of helping customers make the best decision for their needs. Expedia has a vast array of fun and innovative products that would cater to every level of hotelier."

Rachelle's Feedback

Great! Your response shows a positive mindset, and a willing attitude.

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Anonymous Answer

"I would certainly enjoy building strong relationship internally with my colleagues from my own team and other teams and with hotel partners. I must say my revenue achievements as a regional sales manager wouldn't have been possible if my colleagues from my own team and other teams had not supported me. It was them helping me impress clients and guests. A personalized touch made by housekeeping team member, an amazing welcoming by hotel manager, a great service by waitresses were all what helped me build these relationships. I know I will appreciate being in a position to be able to help hotel partners maximize their production potential by utilizing the power of Expedia's unique toolset and offerings and getting the team support."

Marcie's Feedback

Great answer! Succinct but strong. Maybe talk a bit more about how much you enjoy building relationships and how you've done that within your current role.

Anonymous Answer

"I am looking forward to helping customers get a seamless travel experience by building the Expedia website as having traveled before I know that planning for travel can be tricky, and Expedia does the job for you."

Lauren's Feedback

Great! I altered the language slightly, so make sure it makes sense for the positon you are applying for.

"I have an affinity for Efficiency. As a traveler myself, I can empathize with my customers and lead them to their most desired outcome. By building the website, I can think of several ways to expedite their experience and make the website optimally user-friendly."

Anonymous Answer

"Expedia has an excellent reputation for creating easy to use and eye-catching products. I will get to learn about how to develop a great user experience."

Rachelle's Feedback

Your mission is nice and clear: to learn what you can from Expedia about great user experience. To complete your answer, you could add in which Expedia product you admire the most.

Communication

12. On a scale of one to ten, rate me as an interviewer.

How to Answer

This question tests your interpersonal skills, such as diplomacy. It reveals your respect for the person interviewing you, your scope of the big-picture, and your communication skills.

Do not rate them a ten out of ten. That will come across as sycophantic and will not gain you an advantage. Instead, rate them highly without being presumptuous or telling them how to do their job by offering criticism or suggestions. Instead, recognize the position they're in, the hard work behind conducting a tough interview, express appreciation for taking the time to interview you, and acknowledge their respectful and professional manner throughout the process.

Written by Kevin Downey on May 27th, 2022

Answer Example

"I'd give you a nine out of ten. Now, it's not my place to rate your performance, but I'd rate you highly for the respect and professionalism you've shown."

Written by Kevin Downey on May 27th, 2022

Communication

13. Looking at our products and services, what do you think we do better at Expedia than any of our competitors?

How to Answer

Before your interview, research Expedia and any awards or recognition they have recently received. You should know where they stand out in their industry and competitive space. Be sure to speak positively about the organization's recent achievements to show that you are interested and engaged in their work.

Some ways Expedia is recognized for innovation:

- Expedia ranked 5th on Fortune's Most Admired Companies for the Internet Services & Retailing category in 2015
- World Travel Awards honored Expedia as the World's Leading Online Travel Agency in 2015.
- Expedia won the Consumer Award in Seattle Business Magazine's 2015 Tech Impact Awards.

Written by Rachelle Enns

1st Answer Example

"When I was preparing for this interview, I read that Expedia has been recognized for customer excellence and as the world's best online travel agency several times. You are a trailblazer in the online travel space, which is amazing. In my mind, you especially stand out because you beat competitor pricing across the board while never allowing your customer service standards to sway."

Written by Rachelle Enns

2nd Answer Example

"After reading reviews on your company, I believe that your reputation is the most solid and sincere of all your competitors. Amazing service is always the best way to stand out. Congratulations on being awarded as the World's Leading Online Travel Agency."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The range of products of Expedia Group offers is breathtaking. The scope of Expedia's booking industry from cruises to car rentals, to hotels to even Airbnb is Expedia's strong suit. And then to layer on the scope of products and how they are tailored toward different industries such as to the hoteliers, to the businesses and to the vacation traveler adds an even higher dimension of interwoven accomplishment for Expedia."

Rachelle's Feedback

Your answer is good! I have reworded slightly, for flow.

"The range of products offered by Expedia Group is second to none. The scope of Expedia's booking options; from cruises, car rentals, hotels, and even Airbnb, is your strong suit. Then, to layer on the scope of products tailored to hoteliers, business travelers, and vacation travelers, adds an even higher dimension of accomplishment."

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Anonymous Answer

"We know how competitive the online travel industry is! Hence, in order to remain ahead of the competition, Expedia always innovate ways in which they can offer better products and services to their customers. Expedia's trying to understand the customers' experience while they are booking travel services on its website seems to be one such move. Expedia is currently working on an experiment with the help of volunteers in order to understand people's emotions when they're navigating its website."

Rachelle's Feedback

It sounds as though you have done your research! Very good answer and the example of emotional study is a good one.

"I know how competitive the online travel industry is! Hence, to remain ahead of the competition, I see Expedia is continually improving its products and services. Ahead of its competitors, Expedia works hard to understand the customers' experience while they are booking travel services online. I understand that Expedia is currently working on an experiment with the help of volunteers to understand people's emotions when they're navigating its website."

Communication

14. How would you describe Expedia to someone who has never heard of us?

How to Answer

Some say that if you cannot quickly explain a concept in layman's terms, you do not understand it well enough. You should be able to explain Expedia's business model on a Grade 8 level. The interviewer is checking to see if you can do this. Keep your reply brief, and keep your words under three syllables!

Written by Rachelle Enns

1st Answer Example

"If I were to explain Expedia to someone who had never heard of you, I would say that Expedia is a website that acts as a search engine but only for the travel industry. It is a one-stop for searching for the best travel rates based on your needs. I would also mention that Expedia is great for flights, hotels, car rentals, cruises, and even luxury home rentals."

Written by Rachelle Enns

2nd Answer Example

"Expedia is easily explained as a travel booking website. I would explain that the service isn't just limited to flights and hotels. Many people are pleasantly surprised to learn that Expedia offers solutions like cruises, car rentals, and attractions."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would say that Expedia is a group of companies that takes care of travel logistics of its clients, be it flight booking, hotel booking, cheap tickets, or loyalty benefits. It provides travel solutions by connecting people with airlines and hotels and providing people value for money."

Lauren's Feedback

Good start. I supplemented the language slightly to be more persuasive.

"I would describe Expedia as a client-centered company who provides a stress-free travel-booking experience. Expedia handles all travel logistics, albeit flights, hotel booking, reduced-priced tickets, and loyalty benefits. Expedia offers superior travel solutions with its airline and lodging hub. Expedia is economical for its consumers and takes the guesswork out of booking travel."

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Anonymous Answer

"It is a fun, easy, one-stop travel website that fulfills most every traveler's need from hotels, flights, car rental to even things like cruises and attractions."

Rachelle's Feedback

Short and sweet, yet all-encompassing. Nice work!

Anonymous Answer

"Expedia is an online travel booking website. You can book hotels, flights, activities from the site with great offers."

Rachelle's Feedback

Very nice! Your answer is concise and to the point.

Anonymous Answer

"Expedia is one of the largest online travel booking websites in the world. It is a one-stop-shop where you can book hotels, flights, rent a car, cruises, and activities, and even holiday packages with great deals! For example, I had booked a package holiday to Bermuda in 2019 via Expedia where I bundled flights and hotels which helped me save $. Expedia believes travel is a force for good and its travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, they've got it all. They have industry-leading technology and a worldwide team of passionate employees whose pure focus is creating the best travel experience. So if you want to have the best travel experience, you should make Expedia your only to-go site on every trip!"

Marcie's Feedback

Great! You might also mention the type of customer who typically uses and benefits from Expedia (e.g., consumers and small businesses). You could also talk about how customers can book everything they need for a trip through Expedia (it's a one-stop website) and how they can bundle items to save more. Make sure your explanation is thorough, catchy, and accurate!

Compatibility

15. Name for me at least three brands under the Expedia group of companies.

How to Answer

The interviewer wants to see how thoroughly you researched their company before attending the interview. The amount of research you perform can be a direct reflection of your level of engagement in the interview process.

Expedia Group is a conglomerate of multiple companies, including:

- Expedia.com
- Hotels.com
- CarRentals.com
- CheapTickets.com
- Trivago
- Travelocity
- Orbitz
- VRBO
- Hotwire

These are only a few! Mention the brands you are most familiar with, and bonus points if you include a quick story about a time you were a customer under any of those brands.

Written by Rachelle Enns

1st Answer Example

"I know that Expedia Group owns the most popular travel brands, including Hotels.com, Hotwire, Travelocity, and Orbitz. I have used your brand VRBO many times when booking group trips that require home rental services. My experiences have been wonderful, and I often recommend the service to friends."

Written by Rachelle Enns

2nd Answer Example

"I researched Expedia before applying and did even more research before meeting you today. The brands that I am most familiar with under the Expedia group of companies include Hotels.com, CarRentals.com, and Trivago. I have used Hotels.com many times for travel in my personal life and for business. I always appreciate the cost savings and appreciated the easy-to-use interface on the mobile app."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Oh, sure. There are Hotels.com, Travelocity, and Trivago. Those are the top ones, but I realize that there are at least five more big names that are part of Expedia Group."

Rachelle's Feedback

You have done your research! Great response.

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Anonymous Answer

"I know that Expedia Group owns the most popular travel brands, including Hotels.com, Hotwire, Trivago, and many, many others. I recently booked flight tickets to Greece from expedia.com. This is my main booking service since it's the easiest and fastest for me as a user."

Rachelle's Feedback

It's always a fantastic idea to give a specific example of a time when you have used the company's services. Great response!

Anonymous Answer

"I know the Expedia.com and cheapTickets.com for ordering the flight tickets, hotels.com for hotel booking. I used these apps many times."

Rachelle's Feedback

It's nice that you added in how you've used these apps before. Try adding in something that you enjoy about the experience. I have added a revision, below.

"I am familiar with Expedia.com and CheapTickets.com for ordering flight tickets. I am also familiar with Hotels.com for hotel booking. I have used these apps many times, and they have saved me a lot of money in the past."

Anonymous Answer

"Expedia has a total of 13 brands and I know very well about expedia.com of course which I've used many times. Actually, I've booked my leisure trip to Bermuda in 2019 on Expedia.com. I bundled the hotel, which was Fairmont Southampton, and the flights. Such a smooth booking experience and a great time on the island! Hotels.com, vrbo which is mainly for vacation rental bookers, hotwire which I've used in the past to book Le Meridian Paris for new year celebrations, and Egencia which is the corporate travel agency subsidiary of Expedia. Trivago, Cheaptickets, Orbitz, Travelocity, Carrentals.com are some other brands under the Expedia group of companies."

Marcie's Feedback

Nice job! As long as your response here is correct, it should satisfy the interviewer. Embellishing your answers with personal anecdotes of how you've used the various sites yourself will strengthen your response even more.

Compatibility

16. Why do you want to work for Expedia and not Booking.com or another competitor?

How to Answer

The interviewer would like to know why you want to work specifically for Expedia and not just any other travel services provider. Be specific in your answer to show that you have researched the company and understand why they are the best option for you at this time in your career. Avoid bashing the competition; however, you can bring up specific items that stand out to you, such as excellence in customer service or competitive pricing.

Written by Rachelle Enns

1st Answer Example

"I have used Booking.com in the past, as well as a few services from the Expedia group. I found Expedia to be a superior service in customer care and variety. I want to work for the best of the best, which is why I chose to work for Expedia."

Written by Rachelle Enns

2nd Answer Example

"For me, it's a no-brainer decision to apply to Expedia when I see all of the awards and accolades your company has earned over the years. Your ratings are impressive, and your customers are more than satisfied. I look forward to joining your long list of happy employees!"

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"That's a no brainer; I have had experiences with Expedia employees that have expressed to me how much Expedia Group is an exceptional place to work. Also, through my research on websites like Glassdoor, I can see all of your favorable reviews and accolades. I cannot wait to join such an innovative and diverse culture as your company."

Rachelle's Feedback

Good answer! It's great that you referred to employee review sites as well as you own personal experiences with Expedia employees.

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Anonymous Answer

"I believe Expedia is not just a travel company but also a software and innovation-oriented company. I recently read how Expedia has allowed Bitcoin as a method of payment. Although this decision was called off later, as an outsider, I couldn't help but admire the risk-taking, innovation-driven approach that the company has. I have also seen tremendous growth and services branching out in this company and see the potential to excel in it."

Lauren's Feedback

This is a well-rounded, unique response. The interviewer would gain a lot of insight based on your response. You are doing great!

"To me, Expedia is far more than just a travel company; it has proven to be software and innovation-oriented. Recently, I read an article stating that Expedia allowed Bitcoin as a payment method. Although this decision has since been recanted, I couldn't help but admire the risk-taking, innovation-driven approach to business expansion. I have also seen tremendous growth and service expansion, which piques my interest. I aim to excel in any task provided to me, and I believe my drive and out-of-box thinking could greatly benefit a company like Expedia."

Anonymous Answer

"Expedia is the leading travel platform in the world. I see all the awards your company has earned over the years. The Expedia rating is impressive. I want to work for the best of the best."

Rachelle's Feedback

Try getting a bit more specific on the reviews you have read, or a part of the company values that stand out to you the most. I have provided an example below.

"I want to work for Expedia because you are the leading travel platform in the world. You have many awards, such as (A) and (B). When reading employee review sites, your employees consistently say they approve of the CEO and feel that the pay is fair, and opportunities are vast. I look forward to working for the best of the best."

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Compatibility

17. What do you know about Expedia?

Why the Interviewer Asks This Question

Your interviewer is curious to what extent you've prepared for your interview. Additionally, your interviewer is just as much a representative of their employee culture as any other member of their teams. So how engaging you are with your interviewer will give them a better idea of how well you will get along with their teams. So when sharing your company knowledge, share what stands out about the company or what you value them for.

For example, mentioning a little about Expedia's history, figures, or statistics might say you are analytically inclined and are more concerned about the numbers rather than their culture. Whereas someone who mentions how competitive it is to work there, or mentions the pay and benefits, might suggest they are less interested in the work culture, and more so with what they can gain from working there. However, someone who mentions the work culture and the growth opportunities might suggest a stronger alignment to their values, suggesting a better long-term fit.

Written by Kevin Downey on January 11th, 2024

What You Need to Know

Expedia Group also advises their candidates to prepare for their interview by learning everything they can about Expedia. But every recruiter recognizes that you won't be able to answer every question you have on your own. So, they strongly suggest that you "also prepare questions for us. This is an opportunity for you to get to know us, our culture and our requirements, so you'll be better able to determine if Expedia Group is right for you, so you can make an informed decision. These conversations are a great opportunity for you to ask about what's important to you. We're more interested in what you have to say and for you to get to know us. We welcome and encourage open dialogue that allows for a fulfilling conversation and an opportunity for you to share your experiences, while also learning more about the role, your team and Expedia Group culture. At Expedia Group, you'll have opportunities to grow your whole self. We support the whole you. The family you, the traveler you, the technologist you, the adventurer you."

Written by Kevin Downey on January 11th, 2024

Answer Example

"I know a little about the company's history, the former CEO who is now the CEO of Uber, and I know a little about your current CEO. But most of all, I know a bit about the company culture. Not just from what I've read online, but from a friend of mine who used to work for the company- that everyone here feels like family, all have similar priorities, and each is truly embraced for who they are. I could go on. But what I know most about Expedia is that it feels like the right fit for me."

Written by Kevin Downey on January 11th, 2024

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Compatibility

18. Why should we hire you?

Why the Interviewer Asks This Question

Expedia explains that throughout your interview, they will attempt to assess "Your compatibility and how you'd add to our culture, your potential success in the role and impact in the longer term, your approach to mitigating challenging situations," with the aim of better understanding how well your work style complements their values. A few more of their noteworthy values are "Force simplicity. Drive clarity and create momentum. Focus on impactful work. Include consciously. Bring people in. Drive success for everyone around you. Seek out diverse ideas and experiences to unlock better outcomes for travelers and our company. Go Get What's Next."

Written by Kevin Downey on January 11th, 2024

What You Need to Know

Before going into your interview, have a clear understanding of how you fit their mold. Familiarize yourself with how they describe their people and their culture and then examine yourself and how you fit that description. Expedia Group offers similar advice on their careers site. "Take some time to reflect on your past experience and be prepared to share highlights. Life at Expedia Group is an endless adventure, full of opportunities to grow and learn, while also being a part of an open culture where everyone belongs. We're always hungry for a better future. We have big dreams, for ourselves, for Expedia Group, and for the possibilities opened up by travel. We're passionate about travel and its transformative power. We see opportunities instead of obstacles and love the journey as much as the destination. We're a vibrant collective of travelers, learners, creators and experience-makers who value being part of the team while staying true to ourselves."

Written by Kevin Downey on January 11th, 2024

Answer Example

"Because I feel like I would fit right in. I have always said that adventure is where you find it. You can have a little adventure collaborating with a colleague in a cubicle, or venturing left in Tangier, not knowing where that side street will take you. I am a great communicator, and coincidentally, driving clarity is also one of my values, except I always say push for clarity. Same with go get what's next, except I say, keep going for what's around the corner. I love challenging ideas and the next frontier is just outside one's comfort zone. I love to travel, team collaboration, forward-thinking, and adventure."

Written by Kevin Downey on January 11th, 2024

View This Question and Answers

Compatibility

19. Culture fit is important to us at Expedia. How would you describe your personality?

How to Answer

Expedia is known to embrace diversity. They are recognized as one of the 'Best Places to Work for LGBT Equality,' '30 Best Workplaces in Technology,' and 'Best Places to Work in Glassdoor's Employees' Choice Awards,' to name a few.

Expedia's 10 Guiding Principals are:

- Put yourself in the shoes of our customers and partners
- One team, group first
- Have a bias to action
- Relentlessly strive for better
- Think big and small
- Be data-driven and business judgment led
- Simplify
- Be open and honest
- Be humble
- Be positive. Assume positive intent

Written by Rachelle Enns

1st Answer Example

"I have read and fully understand your ten guiding principles at Expedia. I would describe myself as talented yet humble, curious, and willing to take calculated risks. I am a team player, always choosing honesty and transparency with my team."

Written by Rachelle Enns

2nd Answer Example

"I believe that my personality will fit well with the Expedia culture since I am a team player who is open and honest. I approach every situation with a positive mindset and like to simplify problems to avoid stress and potentially overwhelming situations."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have read, understand, and even embrace your ten guiding principles at Expedia. I try to meet people where they are. I believe in the laws of attraction, where positivity attracts positivity. I am driven and enjoy problem-solving. I work well alone or in a group. I believe in the strength of diversity."

Rachelle's Feedback

Mentioning the ten guiding principles is excellent! Well done.

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Anonymous Answer

"I believe that I am a hard worker. I like working in teams and am a good planner. I believe that given a situation I can think of various scenarios relating to that situation. Hence I am detail oriented and don't hesitate to ask questions and better my work based on feedback."

Lauren's Feedback

Good response. It could be helpful to tailor your response with the position you are applying for. I cannot add that detail for you, but I can condense your current response. In this instance, your response may be too general; take this opportunity to highlight specific traits that will ensure a [culturally] good fit.

"I believe several personality traits I possess will be a great fit for an Expedia team. I am a highly positive, organized person. I can mindfully think of several ways to approach a problem or inquiry, and I work well in a busy and fast-paced environment. I welcome a dynamic workday and can work well with many customer personality types I may interface with."

Anonymous Answer

"I have very good diverse experience in frontend development, and I am a humble, curious person and willing to take calculated risks."

Rachelle's Feedback

Your personality sounds very pleasant! If there are personality traits mentioned in the Expedia job posting, try to mention these as well (only if you possess them, of course).

Anonymous Answer

"I am a highly positive person and I work well in a busy and fast-paced environment. I have got an open mindset and can mindfully think of several ways to approach a problem or inquiry, can work well with many customer personality types I may interface with. I love building strong long-term relationships based on trust. In addition, I know one of the company values at Expedia is to include consciously and drive success for everyone around you. This is exactly how I approach work. I always look for diverse ideas, take initiative and try to unlock better outcomes for my clients and my colleagues. For example, I realized that our front desk and reservations team did not have much awareness about the hotel's business mix and top accounts. So I put together a training program for the front desk team and reservations team at ________ where they learned about the business mix, different market segments, key accounts. They really appreciated it as it helped them understand the big picture and serve guests in a more personalized way based on their market segments."

Marcie's Feedback

Nice! It seems like you've done a good job of connecting the qualities you mention in your answer to the personality traits the interviewer is likely seeking for this role (being positive, thriving under pressure, being a great problem solver, having great interpersonal skills, etc.) Consider talking a bit about the culture at Expedia (after researching it online) and why you think it's a great fit for you.

Competency

20. This role with Expedia is highly technical. What is your understanding of this position and the responsibilities that come with it?

How to Answer

Assure the interviewer that you bring a full understanding of the technical requirements attached to this particular job. It is essential to research the role and thoroughly consume the information provided in the company's job posting/job description. Keep your answer to the point.

Written by Rachelle Enns

1st Answer Example

"From our previous conversation, understanding the job description, and researching the role online, I feel that the role is best described as a project leader focused on reviewing infrastructure designs for Tier 1 services. The technical requirements you would like to see include relational database design and hands-on SQL coding. I am well versed in the tasks and programs you are asking for and am confident that I meet the strict requirements to perform in this role successfully."

Written by Rachelle Enns

2nd Answer Example

"I understand that you seek a candidate with expert level skills in relational database design and hands-on SQL coding who can train junior employees. I am an expert in these areas. Do you have any questions about my technical expertise?"

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My understanding is that you seek a candidate with expert level skills in core javascript, CSS, accessibility, and Html. I am an expert in these areas. Do you have any questions about my technical expertise?"

Rachelle's Feedback

Perfect! You are very upfront about your skills and your level of expertise. It's great that you asked if there was a need for clarification in the end.

Creative Thinking

21. We encourage innovation at Expedia. When have you created a new product or service?

How to Answer

Expedia has changed the way the world travels, and they want to ensure only the brightest, most innovative stars join their winning team. Talk to the interviewer about a time you created a new product or service.

Written by Rachelle Enns

1st Answer Example

"In my previous role, I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we included service options. Our customer base responded very positively, and we kept the program running for a few years."

Written by Rachelle Enns

2nd Answer Example

"In my current position, I create new products and services nearly every week! The most recent product I created was an application that generated and stored unique passwords. Our customers received it well, and we are expanding on the product now."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Our hotel was looking to expand its Wedding business. We created an Outside Catering Package that allowed the hotel to capture the International Wedding market while maintaining revenues for the hotel. This provided a means for cuisines of other countries to be catered into the hotel by licensed and insured caterers."

Rachelle's Feedback

Talk about your specific involvement. You mention 'we' - was this innovation your idea? Did you manage the project? The interviewer will have a lot of questions.

"Our hotel was looking to expand its wedding business. That is when I presented the idea of an outside catering package that allowed the hotel to capture a bigger piece of the wedding market. What this meant was, our hotel would allow outside caterers to come in for weddings, so long as they were licensed and insured. This idea was implemented, and we increased our wedding-related revenues by 54% the following year."

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Anonymous Answer

"Our hotels in London did not have standards for site inspections when the potential clients came and see the properties. That is when I introduced a standardized site inspection guideline for the hotel team that involved offering a healthy juice mix on arrival, greeted by the hotel manager, getting the event spaces ready as if there was going to be an event soon, showing the company logo on TVs in the rooms that are going to be visited. We have seen great feedback from potential clients and the sales team was able to convert site inspections to contracted businesses 33% of the time compared to 15%."

Marcie's Feedback

Excellent! This is a stellar response because you clearly outline a situation that you were able to drastically improve. And then you prove how much better you made the process by including the numerical statistic. The interviewer will undoubtedly be impressed.

Diligence

22. How do you keep up-to-date on new technologies and trends in this industry?

How to Answer

A potential employer will gauge 'fit' by ensuring that you are passionate about your particular industry. Show the interviewer that you are passionate about technology by openly discussing how you stay on top of trends. In tech, there is a multitude of variety when it comes to educating yourself and staying up to date on changes. Because tech changes by the minute, it is important to lean on reliable resources.

Written by Rachelle Enns

1st Answer Example

"I keep up to date on new technologies and trends through a variety of sources. I follow three different blogs from industry leaders and read multiple articles online per week from reliable sources such as TechCrunch and Mashable."

Written by Rachelle Enns

2nd Answer Example

"I keep up on new trends in tech by reading MIT Technology Review whenever possible. I also follow a few of my favorite influencers on social media, such as Elon Musk, Guy Kawasaki, and Kara Swisher."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Online Reading. I also attend conferences like GBTA, which is geared toward the Business Travel industry. There, we are immersed in the ever-evolving technology trends."

Rachelle's Feedback

Wonderful job!

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Anonymous Answer

"Luckily since I'm a computer science student, keeping abreast with the latest technology is part and parcel of my student life. In my spare time, I watch videos, read blogs and browse LinkedIn to keep myself updated on new technological trends."

Lauren's Feedback

Great! There were two commas missing from your response, but other than those slight edits, you have a very solid response. An interviewer would favor your trend saturation.

"Luckily, the Computer Science educational tract is primarily founded upon keeping abreast of the latest technological trends. In my spare time, I saturate myself with field trends via videos, blog articles, and browsing LinkedIn."

Direct

23. Have you ever broken a confidentiality agreement?

How to Answer

Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or ensure that you do not bring clients over if you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

Written by Rachelle Enns

1st Answer Example

"To my knowledge, I have never broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer."

Written by Rachelle Enns

2nd Answer Example

"A confidentiality agreement has never bound me; however, I would never knowingly break an agreement."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have never knowingly broken a confidentiality agreement. I respect that these agreements are critical for a company's success, especially a company as innovative as Expedia."

Kevin's Feedback

Your answer is good; however, it could be organized to become more concise. I have created an example below.

"“I can’t imagine ever knowingly breaking a confidentiality agreement. Integrity is my number one core value and holds the respect such agreements deserve. They’re there for a reason, are critical to a company’s success, especially for a company as innovative as Expedia.”"

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Anonymous Answer

"Confidentiality agreements are important and necessary to protect an organization. I respect a company's need to have employees sign confidentiality agreements. I take the responsibility that I accept by signing the confidentiality agreement very seriously. I have never broken a confidentiality agreement."

Rachelle's Feedback

Great response!

Anonymous Answer

"No, I have never signed or broken a confidentiality agreement."

Lauren's Feedback

Great! Obviously, this response will make the interviewer very pleased. Be ready to answer potential follow-up questions like the ones listed below.

"What does Confidentiality mean to you?"

"How you envision Confidentiality being important in this role?"

"How do you plan on upholding confidentiality if selected for this position?""

Anonymous Answer

"I would never knowingly break an agreement."

Rachelle's Feedback

Your answer sounds confident! If you wish to, you can expand your answer by discussing which roles you have held that required a confidentiality agreement or NDA.

Anonymous Answer

"No, I have not, and I will not."

Rachelle's Feedback

You take a firm stance here, which any interviewer should appreciate.

Direct

24. Do you know anyone who works for us?

How to Answer

According to Forbes, people with a friend at work are 7x more likely to engage in their work fully. The interviewer would like to know if a friend, a former co-worker, or an industry acquaintance referred you to this position. This question is another way of asking where you heard about the role and if you have any connections from within. You can keep your answer brief and to the point.

Written by Rachelle Enns

1st Answer Example

"I do not personally know anyone who works for Expedia; however, I am connected with a couple of your employees on LinkedIn due to common group interests. I look forward to getting to know your team!"

Written by Rachelle Enns

2nd Answer Example

"My former manager now works for Expedia, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any referral paperwork if you wish."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, a friend I went worked with before works at Expedia. He referred me for this position. I would be happy to fill out any referral paperwork if you wish."

Rachelle's Feedback

Great! Be prepared to offer this persons name if there is a formal rewards program in place at Expedia. Fun fact: referred candidates are 10X more likely to be hired!

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Anonymous Answer

"No, I received the invitation from the recuriter."

Rachelle's Feedback

This question could be a great opportunity to express that you have researched comments from current employees (Glassdoor etc). I have provided an example below.

"Although I do not know anyone who works for Expedia, I did research some employee review sites such as Glassdoor. I found a common message on these platforms that your employees find your training to be beneficial and that management is always accessible. I look forward to learning more."

Anonymous Answer

"No, I don't know anyone here."

Rachelle's Feedback

To the point! If you'd like to soften the reply, I have provided an example below.

"I do not know anyone who works for Expedia; however, I look forward to getting to know your talented teams."

Anonymous Answer

"I have two friends working in Expedia, one is working in Turkey and the other one is based in Prague. I've heard only great things about the culture from my friends. For this role, I was introduced to _______ by ______ who also used to work at Expedia in the past."

Marcie's Feedback

Great answer! Knowing some people who also work for the company is a positive because then the interviewer knows that you're already familiar with the company's culture and products. If these connections also speak highly of you, it'll give you a major leg up on getting an interview.

Direct

25. At Expedia, we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement if hired?

How to Answer

Signing a non-disclosure agreement is quite common in the technology industry. If hired, you will likely become privy to trade secrets, pending patents, and other innovative projects that must remain confidential. Talk to the interviewer about your willingness to sign an agreement. If you are currently under a non-disclosure or non-compete agreement with your present employer, now is the time to discuss that.

Written by Rachelle Enns

1st Answer Example

"I have signed non-disclosure agreements in the past, though I am not currently under one. I see the importance of agreements such as this and am most willing to comply."

Written by Rachelle Enns

2nd Answer Example

"I am happy to review any privacy and confidentiality agreements you have."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, absolutely. I see the importance of them."

Rachelle's Feedback

Short and sweet! Well done.

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Anonymous Answer

"Yes, absolutely. I see the importance of them. I have signed in the past as well."

Rachelle's Feedback

Great! Short and sweet.

Anonymous Answer

"Yes, absolutely. I see the importance of them. There is a lot of competition in the online travel agency space and a lot of the success depends on the confidentiality of technology, partnerships, sales, and many other areas. They are the competitive advantages and I truly believe and support non-disclosure agreements which I signed many times in the past."

Marcie's Feedback

Great! The interviewer will appreciate that you're open to this.

Discovery

26. Tell me about yourself.

Why the Interviewer Asks This Question

The primary job of your interviewer is to get to know you as a professional and as a person. They need to have a clear understanding of who you are to gain a better feeling for whether you would fit in and feel as if this is the right fit for you. They also need to determine whether you are pursuing this position for all the right reasons. To continue to foster and grow the desirable and positive work culture they've built, they need to ensure whoever they hire next will be genuinely happy there, and will contribute to that growth.

Written by Kevin Downey on January 11th, 2024

What You Need to Know

Expedia Group's careers website offers the following advice for their candidates: "We encourage you to bring your whole self to your interviews. We want to hear what motivates and drives you, as well as learn about your skills and prior experience. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture. We are travelers, technologists, and innovators. We're used to breaking things down and building them back up again until they're even better. When you join Expedia Group, you become part of a global network of passionate travelers and technologists. We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides. Do your research and be prepared, but when it comes down to it, we want to meet the real you! Your interview is just as much for you to make sure we're a good fit for your career goals, so remember to relax, take some deep breaths, and be yourself! We can't wait to meet you!"

Written by Kevin Downey on January 11th, 2024

Entry Level Example

"Since I was a kid, I considered myself an inventor. I built a treehouse, but there was no lighting inside and it could get pretty dark in there. So, inspired by Archimedes, I arranged a series of mirrors, tied to the tree branches, to redirect the rays of the sun and amplify the lighting within. So, from an early age, innovating has been my passion. I went to college abroad, and the new experience of travel excited me, and I was even more excited by collaborating with like minds, which there were few in the small town where I was raised. So, finding a career with a company that focuses on innovation through diverse collaboration, with a focus on travel, is exactly what I am looking for. And my job search has led me here."

Written by Kevin Downey on January 11th, 2024

View This Question and Answers

Diversity

27. When have you worked with a diverse group of people?

How to Answer

Expedia is an exceptional environment for those seeking diversity and acceptance in the workplace.
Their awards as an employer are plenty, including:

- Best Places to Work in Glassdoor's Employees' Choice Awards
- Best Places to Work for LGBT Equality
- 30 Best Workplaces in Technology by Fortune
- Best Tech Companies to Work For in America by Business Insider
- Global Corporate Giving Champion award for philanthropy

And this is to name just a few! Discuss with the interviewer how you plan to contribute to their diverse workplace culture and assure them that you can handle an environment that offers diversity.

Written by Rachelle Enns

1st Answer Example

"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable and happy in this environment because it offers a great learning opportunity. I see that Expedia received recognition as a top employer for LGBT equality. I would be so proud to work here!"

Written by Rachelle Enns

2nd Answer Example

"I have worked in a diverse environment my entire marketing career. A successful tech company should embrace diversity of all kinds. It's what spurs creative and innovative ideas!"

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My career has been submerged in diversity. After working years at hotels in the Washington, DC area (which is a melting pot of nationalities and backgrounds), then working for years in IT with a spectrum of techies, to working in the Art Department setting up classes for artists of all types, I embrace the diversity and am excited to be a part of it. I was very pleased to see on Expedia's website the celebration of diversity in its many forms within the company."

Rachelle's Feedback

Very good response, with many great examples for the interviewer to draw from. Excellent choice in referring back to Expedia's celebration of diversity.

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Anonymous Answer

"I am from India. Since I have come to the US, I have had an opportunity to work with diverse groups of people in multiple projects during the course of my master's. One such experience was for a data science project wherein we were able to divide tasks based on our skill sets, and our project was appreciated. I believe that diversity gives rise to innovation due to varying perspectives and life experiences, and that's what I like about it."

Lauren's Feedback

Fantastic response. I assisted with sentence order and slight changes in language. The interviewer will be pleased with your experience and value of Diversity.

"I have been fortunate to work alongside diverse workgroups in my master's program. I believe Diversity breathes active life and innovation into projects due to varying perspectives and life experiences. I have witnessed the sparks of collaboration; particularly, during a Data Science Project. My workgroup divided tasks based on skillset and work style, resulting in group appeasement and diligence. I welcome a globally diverse work environment."

Anonymous Answer

"I know that Expedia is an exceptional environment for those seeking diversity and acceptance in the workplace and has received many awards as an employer for this. The place where I grew up has a lot of refugees from many different countries, and I have many friends and colleagues from different cultures. And of course, when I moved here, I worked with people from more than five different countries in my group coursework. I embrace diversity and am excited to be a part of it."

Rachelle's Feedback

Excellent examples of your experience working, and living, in diverse environments. Well said!

Anonymous Answer

"As I have work experience in the hotel industry, I have worked with coworkers from many different countries. I have enjoyed very much, not just working with them but also getting to know my colleagues was significant.

Expedia is well known for an exceptional environment workplace, and I would love to take this opportunity to become part of it."

Rachelle's Feedback

It seems as though you are very ready to embrace the Expedia culture, which is wonderful!

Anonymous Answer

"I have been fortunate to work alongside diverse groups of people in the UK & Jordan & Finland. I had earned a scholarship to study for a semester in Finland and it was part EU University Exchange program. There were tons of students from almost all countries in Europe and I worked together with them on certain class projects and it was so much fun and was truly an amazing experience for me in terms of understanding different cultures. In Jordan, I worked with people from different countries including the Philippines, Kenya, Spanish, Portuguese, Canada, and of course Jordanians both in my teams and other teams. I loved the culture there that was fueled by so many different nationalities. And in London, it was like United Nations. Only in the sales & marketing team, we had people from the UK, Nigeria, France, Poland, Italy, Latvia, Spain, Romania, Russia, and many more from US, Netherlands, Germany, Brazil, in other teams. Not only do I enjoy being connected to so many people from different countries, but I also very much appreciated the culture where everyone was able to reflect their true selves at work. There were always different innovative ideas around the discussions and we were able to get along so well. I believe creativity and innovation occur when people from all walks of life work together and Expedia is just a great example of this. I truly welcome a globally diverse work environment where I thrive the most."

Marcie's Feedback

Excellent! Your answer shows that you are very open to working with different types of people and that you recognize the benefits of doing so.

Education

28. In the Expedia technology department, we prefer to hire those with an education in computer science or related field. Walk me through your post-secondary education and training.

How to Answer

Expedia's careers site presents a multitude of opportunities within technology. The interviewer will likely have an idea of your educational background from your resume. Take a few minutes to bring the experience to life for them! Talk about your major and any special academic recognition. Discuss the strengths you gained during your post-secondary training and how those skills will be used in your new position with Expedia.

Written by Rachelle Enns

1st Answer Example

"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time, I specialized in Data Management and Analysis. I graduated with a 3.99 GPA at the top of my class."

Written by Rachelle Enns

2nd Answer Example

"I recently completed my Diploma in Information Technology. I also have a great deal of on-the-job training and certifications, all listed on my resume. One of the biggest take-aways from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills, and I look forward to bringing those to work for Expedia."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Well, at one point in my life, I felt I was not using my mind enough, so I got into IT. I was a Network Engineer for seven years, where I got a CCNA (Cisco Certified Network Administrator) designation. I enjoy the technology field and can speak intelligently about it."

Rachelle's Feedback

Your response answers the question in a highly conversational tone, while speaking to your strengths. Well done!

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Anonymous Answer

"I plan to complete my bachelor of data science from the University of California, Berkeley in 2022. During this time, I took courses in statistics and computer science. I took courses in python, java, SQL, etc., and completed several projects in the classroom. Out of class, I also participated in the Kaggle "Jane Street Market Prediction" competition and won a bronze medal."

Marcie's Feedback

Great! You've done an excellent job here of explaining your post-secondary education. Consider also talking about why you decided to go into the data science field and what about it interests you. (You want to show the interviewer that you're passionate about this industry.) Mentioning some relevant classes that you took helps to show the interviewer that you're qualified for this role. Your bronze medal win is also impressive. Nice job!

29. How would you rate your performance in this interview so far?

How to Answer

The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

Written by Rachelle Enns

1st Answer Example

"I am not sure if I have been able to portray myself 100% accurately in this interview, though I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

Written by Rachelle Enns

2nd Answer Example

"I would rate my performance as an 8/10. I am happy with how I answered most of the questions; however, I feel that I stumbled a bit when you asked me about my expertise with Java and Python. Could I further clarify that for you?"

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I believe that I have the conceptual knowledge regarding the questions asked, but there is scope for improvement in my implementation, although I have tried my best. I hope that I was able to answer the questions asked by you satisfactorily."

Lauren's Feedback

Good start. There is a way to approach this humbly, while offering a strong stance for yourself. See my suggestion below.

"I have made a conscious effort to respond carefully and thoughtfully throughout this interview process. My intention is to highlight my best and most transferable skills within the construct of each question."

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Anonymous Answer

"I think this interview has been quite informative, and I am satisfied with my performance. I have given my best."

Rachelle's Feedback

The interviewer will be happy to know that you have given your best! It's an excellent addition to compliment the interviewer on how informative they have been. Nice work!

Anonymous Answer

"I believe this interview has been quite informative, and I am happy with my performance as I am trying my best. I hope I am doing well on your side as well. If there is anything more I can clarify for you, I would be happy to do so."

Rachelle's Feedback

Perfect! You are confident, yet you also present an opportunity for the interviewer to bring up any potential objections to hiring you.

30. What are your weaknesses?

Why the Interviewer Asks This Question

Your interviewer is curious to learn more about your professional development as you continue to "embark on this journey." One of their core values is "Trust Each Other. Stay accountable to each other to deliver on our commitments, and trust each other to get it done." So, your interviewer is curious whether they can trust you to take charge of your own development and continue to grow as a professional. How you answer will potentially offer insights into what a long-term relationship would look like with you on their team.

Written by Kevin Downey on January 11th, 2024

What You Need to Know

Another of Expedia's core values is, "Choose Fearlessly," which they define as "Own your decisions. Make mistakes. Move on. Start again." Also, Dara Khosrowshahi, who was president and chief executive of Expedia from 2001 to 2017, spoke about how he learned to be a better CEO, and why he felt failure is useful. "Speed gives you the luxury to fail. Failure can teach you something, and as long as you're moving very, very quickly, you're going to start piling up the wins. Speed gives you the luxury to be able to fail."

Written by Kevin Downey on January 11th, 2024

Answer Example

"I would say that my biggest growth opportunity is to better communicate my accomplishments. My previous boss often called me a stealth worker. Frequently, he'd notice something was done, and they thought it was great, but no matter who they asked, no one knew who got that work done or who did such an amazing job. The thing is, my time management skills are pretty strong, so I typically finish early and always find other ways to help out. I previously looked at it as just earning my keep and doing right by my team. So, it felt wrong to come across as a braggart. But, my boss said I should be spreading awareness because without knowing exactly where I am developmentally, they couldn't properly coach me or recognize the full extent of my leadership potential. So, even though it is difficult for me, I have gotten better with letting my leaders know what I've accomplished, and running my ideas for improvements by them before just jumping into them, in case they have a greater priority they'd prefer to trust me with."

Written by Kevin Downey on January 11th, 2024

View This Question and Answers

Experience

31. What experience do you have using team-based messaging applications?

How to Answer

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have experienced using and assure them that you can learn their internal system, should it be new to you.

Written by Rachelle Enns

1st Answer Example

"I have used a variety of team-based messaging applications. I am best versed in Slack and Trello. No matter which system you use, I am sure that I can pick it up very quickly."

Written by Rachelle Enns

2nd Answer Example

"Although I have not worked with a team-based messaging application, I am confident that I would learn very quickly. Which team-based messaging apps do you use at Expedia? I would love to get a head start and begin learning."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Our hotel uses Kipsu, which is a team-based messaging application. It is used both between our in-house clients and us and internally between our staff within the hotel. Its primary goal is to provide a high level of service to our customers."

Rachelle's Feedback

Very good! The interviewer will appreciate that you offered up the name of the program you currently use.

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Anonymous Answer

"I have used Skype and Slack for messaging in the past. I am unaware of the application used for team-based messaging in Expedia, but I believe that given my experience with team-based applications, I will be able to learn the application used at Expedia."

Lauren's Feedback

Great response. You have experience with other platforms, and can easily pick up new applications if necessary. An employer wants to know you baseline knowledge and how easily you can be trained with their system(s).

"In the past, I have used Skype and Slack for messaging. I am confident in my ability to learn and master the application or messaging platform used by Expedia."

Anonymous Answer

"I have used a variety of team-based messaging applications. I am best versed in Slack, Trello, pivotal tracker. No matter which system you use, I am sure that I can pick it up very quickly."

Rachelle's Feedback

This is a confident answer! It's nice that you gave examples of the apps you are versed in.

Experience

32. What would you consider your technical specialty?

How to Answer

Talk to the interviewer about your strengths and highlight any specific skills you excel in. It's a great idea, if you can, to highlight particular skills listed on the Expedia job description. If there is a related area of interest where you'd like to expand your capabilities, you can mention that as well.

Written by Rachelle Enns

1st Answer Example

"Computing and Network Communications has always been a solid area for me. I'm interested in how network communication improves our daily lives and overall business efficiency. I see that you are looking for team members who are experts in network communications, which caught my eye when I first saw your job posting."

Written by Rachelle Enns

2nd Answer Example

"I have been focusing my career on becoming a cloud integration specialist, although I also have cross-platform app development expertise."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Technically, hub and router configurations using Cisco products."

Rachelle's Feedback

Your answer is clear, and could potentially change depending on the job description.

"Technically speaking, my specialty is hub and router configurations using Cisco products. I also have expertise in (A), and (B), mentioned in your job posting."

Experience

33. At Expedia, we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?

How to Answer

There are very few travel sites larger than Expedia Group, and Expedia has purchased and taken over its competitors in the past, like Travelocity and Orbitz. It is critical to research Expedia and its most vigorous competitors before your interview. Find out what Expedia does best and who is trying to do it better. Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to their continued success.

Written by Rachelle Enns

1st Answer Example

"I believe the best way to stay ahead of your competitors is to pay attention to the fine details. When you put out a great product, others will try to mimic your work, but they will cut corners because they feel rushed to get it out on the marketplace first. I will contribute to the success of Expedia by committing my most attentive work to you every day."

Written by Rachelle Enns

2nd Answer Example

"I think that the best way to stay ahead of competitors is to keep your projects as simple as possible while remaining innovative. People want simple, easy services they can understand. Lately, your travel competitors overcomplicate their service offerings and affiliate partnerships. I offer the clean and consistent output that your customers and target market know and enjoy."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Compare and contrast how the needs of Expedia's products match up to the needs/desires of its customers and potential customers. If there is a way that Expedia can better address a customer desire, share that idea with Expedia staff."

Rachelle's Feedback

The concept is there, but I would recommend building on that. I have included an example below.

"I plan to contribute to Expedia's competitive nature by presenting any ideas that I have, to my leaders. If I see that an Expedia product is not matching the needs or desires of its customers, I will be sure to mention my observations from the front-line."

Show More Answers

Anonymous Answer

"I will contribute to the success of Expedia by committing my most attentive work. I focus on developing easy to use, clean and consistent component that your customers and target market will enjoy."

Rachelle's Feedback

Your contribution is very clear! Nice response!

"I will contribute to the success of Expedia by committing my most attentive work. I will focus on developing easy to use, clean, and consistent components that your customers and target market will enjoy."

Experience

34. We consider research to be the backbone of what we do at Expedia. Do you think it's important to conduct research before beginning a project, or would you rather jump right in?

How to Answer

Talk to the interviewer about your work habits and how you prefer to approach a new project. If you know how Expedia prefers to approach its work, you should discuss that method. For instance, if the interviewer tells you that they prefer extensive research before beginning a project, that is your queue to talk about your excellent research skills.

Written by Rachelle Enns

1st Answer Example

"I agree that research is the backbone of a strong project. Without it, you can miss important details and waste time. I like to research before starting a project so that I can lay out a plan and understand the potential hurdles as well."

Written by Rachelle Enns

2nd Answer Example

"Although there are some instances where jumping right in may be required, I prefer to research before I begin a project. Rest assured, I would always follow your preferred methods, should I be hired."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Research helps improve the success rate of any project. Research allows us to develop a plan, timeline and troubleshoot some potential hurdles before even starting something new."

Rachelle's Feedback

Excellent! Great answer.

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Anonymous Answer

"I think there should be some prototype, and POC should be done before jumping into the implementation."

Rachelle's Feedback

Very good! Your answer shows that you are careful and calculated on the job.

Experience

35. What do you see as the most significant advancement in booking technology in the next year?

How to Answer

There is no right or wrong answer to this question. The interviewer wants to see if you research happenings in the tech industry regularly and if you are in the know when it comes to technology and travel. You can discuss changes you foresee in UI design, mobile application response, cloud technology, or online security.

Written by Rachelle Enns

1st Answer Example

"There have been some incredible tech advancements in the last year. I see continued advancements in online security, primarily in payment technology. I would love to see face recognition become more common for apps that offer larger purchases such as airline tickets and hotel bookings."

Written by Rachelle Enns

2nd Answer Example

"There are exciting advancements on the horizon! One significant advancement that I expect in booking technology would be further ease in mobile application use and response times. More and more people book travel over their phones, and I still believe it can be a much easier user experience."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"In the next year, hmmm. So I can't get into AI too much. Let me say, probably the usage of text messaging applications with hotels that not only interface with the hotel but also attractions and transportation services. I believe ALICE (a new startup under Expedia Group) is one of those companies tackling this booking technology."

Rachelle's Feedback

Fantastic research! The interviewer should be impressed.

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Anonymous Answer

"A significant advancement that I see in the next year is the usage of machine learning to curate travel experiences for clients based on their preferences."

Lauren's Feedback

This is a fantastic response. I think this answer would certainly pique follow-up questions.

"Be ready to expand on your answer, and give detailed examples. If an interviewer asked, "How do you foresee implementation and roll-out of such a tool?" be prepared to explain."

Anonymous Answer

"I can see further ease in user experience, like booking by voice command."

Rachelle's Feedback

This is an excellent suggestion! If you have an example of a company, in any industry, already implementing this you could certainly expand on these thoughts and ideas.

Experience

36. How was your performance measured in your most recent role?

How to Answer

The interviewer would like to understand the key performance indicators you needed to meet in a recent role and how those KPIs were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured and where they landed in regards to their performance against others in a similar role.

It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

Some ways that your employer might measure your performance:

- The rate of absence, late days, and sick days
- Setting specific objectives for you related to a task
- Amount of defective work submitted or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
- Quality of contacts generated

Written by Rachelle Enns

1st Answer Example

"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, and project churn rate. My KPIs were always sitting about 20% above expectations."

Written by Rachelle Enns

2nd Answer Example

"We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"In my most recent role, my supervisor primarily measured my performance in a group setting. My target was $1.5M in group sales, where I performed over 19% of that goal. I also worked in a secondary role until they hire someone. In that position, my annual target for last year was $1M. I was able to reach that goal, as well."

Rachelle's Feedback

You have very specific numbers ready, which is an interviewers' dream! Try to remove words such as "about" so that your answer sounds more concrete.

"In my most recent role, my performance has been primarily measured in a group setting. My group's target is $1.5 M in group sales, where I performed over 19% of that goal. I also perform in a secondary role. In that position, I promote Transient Travel. My annual target for 2018 was $1 M. I was able to reach that goal as well."

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Anonymous Answer

"In my most recent role, my performance hasn't been officially measured. While I was working there, the company was developing a web application where each employee could set up his/her personal goals and measure them, while the manager could set up the team goals and measure the performance of the team. The HR team has organized a few workshops to inform the employees why and how we're going to use this tool. Eventually, I didn't have the chance to use the tool, but I believe that measuring the performance is important to an individual level as well as a team level."

Rachelle's Feedback

This program sounds very interesting! Did you measure your own performance, informally, in any way?

Anonymous Answer

"Feedback and appreciation by coworkers and clients. Amount of worked submitted and returned as defects. Timed task."

Rachelle's Feedback

These are helpful measurements for the interviewer to know. If possible, try to expand on this by including what the feedback was, how you stacked up in your timed tasks, etc. Interviewers love numbers and percentages! :)

Anonymous Answer

"At Park Hyatt Seoul, They used PDP tools to evaluate employees' performance, and I was measured above average, which was between good and excellent."

Rachelle's Feedback

Wonderful news! Were there any specific areas in which you stood above the rest?

Leadership

37. What about your current team would you like to change or influence?

How to Answer

The interviewer wants to learn if there are improvements to your team you'd like to see and how you'll approach the topic.

Think about the qualities you'd like to see on your team that would not reflect negatively on the quality of your team mentality or leadership. Try to look at the situation rather than derogating your team or laying blame on any underperformers.

Written by Kevin Downey on May 27th, 2022

Answer Example

"A few members of our team have so much potential, but they are risk-averse. They rarely step outside their comfort zone and fall on the introverted side. Now, these qualities do have their merits, yes. I have no interest in changing who they are as a person, but I would like to see them grow towards their potential. It would help them with their personal and professional development, and I want what is best for every member of our team."

Written by Kevin Downey on May 27th, 2022

Leadership

38. At Expedia, we seek to hire leaders. Tell me about a time you took the initiative to improve work-related procedures.

How to Answer

Expedia offers leadership opportunities in a multitude of directions, and they want to ensure that you have what it takes to step up for your team at every turn. Take note of Expedia's ten principles and remember that one of them is to, 'relentlessly strive for better.' Think of a time you took the opportunity to present your employer with potential change. Talk to the hiring manager about taking the initiative in the workplace.

Written by Rachelle Enns

1st Answer Example

"In my previous role, I recognized that our team needed a training program to bring others in at a quicker rate. I took the initiative to create the training program, playbook, and schedule, incorporating all the work we did in a way that people could easily replicate. The team loved having it and enjoyed having other fully trained employees join us quickly."

Written by Rachelle Enns

2nd Answer Example

"I recently made suggestions to my manager about the team messaging application we were using. I found a team-based app that offered a lower monthly cost with added features. He took the suggestion, and it has worked well for our team! The company was happy with the cost savings as well."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"With the guest room blocks for Wedding Groups, the hotel provides what is called "Courtesy Agreements." These are contracts that are not held to attrition or cancellation clauses. Often these blocks were not picking up as the Bride/Grooms anticipated.

We made changes to the agreements where we limited the "Courtesy Agreement" to 10 guest rooms per night. Then after the wedding group picks up 80% of the block of 10, we would then add rooms to the block based on availability. The implementation of my suggestion allows the hotel to better forecast and control inventory."

Rachelle's Feedback

Good thinking! I have reworded the response slightly, to help with flow. As a side note - depending on your location, you will want to be aware of using gender specific language such as bride/groom as this excludes other groups of people who may be getting married.

"Our hotel had some issues with wedding guest room blocks not being reserved quickly enough by wedding groups. Rather than blocking off dozens of rooms for specific wedding guests, on a 'courtesy arrangement' I suggested that we begin with ten rooms, with the plan to release another ten once the wedding guests reserved 80% of the initial ten. We would continue to do this, upon availability. My suggestion allowed the hotel to better forecast and control room inventory."

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Anonymous Answer

"During a group project where I was the leader, the group members weren't able to come up with a collective solution. So, I suggested that they present their ideas to each other to brainstorm and see what would be feasible. Once they started getting into the nuances of their ideas, we understood that some ideas wouldn't work out and moved forward with the idea that we were most sure about."

Lauren's Feedback

This is a great leadership example. I supplemented your answer to provide a general blueprint of who you are as a leader.

"As a leader for a group project, I encountered the group's inability to find a collective solution. I spearheaded an effort where each member presented their idea. This allowed members to be heard, thus creating an opening for a more concentrated effort. Our brainstorming session was far less stressful because people didn't feel the need to talk over one another. We were able to pick and choose pieces from several contributions, which was a successful team effort. I welcome leadership roles because I can communicate with varying personalities and make each person feel important and valued."

Anonymous Answer

"In my role as sales manager, I recognized that our front desk & reservations team needed training to understand the market segments and how sales team colleagues manage each one. I took the initiative to create the brief training program, playbook, and schedule, incorporating all the work we did in a way that people could easily understand. The front desk and reservations team loved having it, and more so, enjoyed exploring and understanding the business mix which helped them serve guests better both in person and over the phone."

Marcie's Feedback

Great! This is an excellent example of a time when you took the initiative and improved a process. You've done a good job of explaining the situation, what your role was, the actions you took, and how the end result was positive. Nice job!

Leadership

39. We want to hire people at Expedia who have the desire to lead others. How many people did you supervise in your last position?

How to Answer

Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently are, you can also discuss that particular role from your work history.

Written by Rachelle Enns

1st Answer Example

"Currently, I supervise 12 employees with an overall project responsibility of $24MM. In my role before this one, I managed 23 employees but with a smaller portfolio of $6MM. I can handle a large range of employees."

Written by Rachelle Enns

2nd Answer Example

"Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff."

Written by Rachelle Enns

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have supervised people in my class project and helped assign opportunities to them and motivated them. I look forward to using this skill in the future."

Lauren's Feedback

It would be helpful to list the number of supervisees in your response.

"I have supervised an upwards of 10 people during coursework group projects. I feel natural in a leadership role, as I can assign relevant tasks to highlight each members' best skills, and help motivate the group to find shared growth and harmony. I genuinely look forward to leadership opportunities in the future."

Show More Answers

Anonymous Answer

"I am mentoring two junior developers currently, but in my previous project, I have handled a team of 8 developers."

Rachelle's Feedback

Perfect! It's great that you also included the job titles of those you are supervising. That would most likely be the interviewers' follow-up question anyways :) Try adding in a sentence related to your desire to be in a leadership role. I have provided an example below.

"I am currently mentoring two junior developers. In my previous project, I led a team of 8 developers. I enjoy sharing my knowledge with others and look forward to both formal and informal leadership opportunities at Expedia."