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Expedia Interview
Questions

30 Questions and Answers by Rachelle Enns
Published September 19th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Technology     Software And Technology    

Question 1 of 30

What is the proudest achievement on your resume?

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Interview Questions

1.

What is the proudest achievement on your resume?

The interviewer would like to know which career accomplishment you value the most. Talking about your most significant achievement will give the interviewer a definite idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

Rachelle's Answer #1

"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This achievement showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much."

Rachelle's Answer #2

"I have many accomplishments of which I am proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the tech industry. Tech is a full industry, with many professionals fighting to find their voice. I'm so proud to have carved a distinct career path for myself, despite those challenges."

Anonymous Answer

"Since I was very young, I have been very passionate about computer science outreach activities as there is a stigma regarding pursuing computer science that one has to be extremely intelligent to pursue these degrees. Therefore, my proudest achievement is the outreach activity that I was a part of to help acquaint K12 students and teachers with the concepts of computer science."

Lauren's Answer

This is a great response! I would add language that would transfer to the position you are applying for.

"I have had a strong passion for Computer Science since I was very young. One common misconception or stigmas about the field is that you have to be extraordinarily intelligent to pursue a degree. Many people steer clear of Computer Science because it is viewed as unachievable. Therefore, my proudest achievement reflected on my resume is my outreach experience introducing K12 students and faculty to Computer Science concepts. It brought me so much professional and academic gratification to be in a training role. I consider myself a great public speaker and communicator, which I believe are vital skills for this position."

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2.

Have you ever broken a confidentiality agreement?

Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

Rachelle's Answer #1

"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

Rachelle's Answer #2

"A confidentiality agreement has never bound me; however, I would never knowingly break an agreement."

Anonymous Answer

"I have never knowingly broken a confidentiality agreement. I respect that these agreements are critical for a company's success, especially a company as innovative as Expedia."

Rachelle's Answer

Your answer is good; however, it could be organized to become more concise. I have created an example below.

"I have never knowingly broken a confidentiality agreement. I respect that these agreements are critical for a company's success, especially a company as innovative as Expedia."

Was this answer helpful? Yes (2) or No (1)

Anonymous Answer

"Confidentiality agreements are important and necessary to protect an organization. I respect a company's need to have employees sign confidentiality agreements. I take the responsibility that I accept by signing the confidentiality agreement very seriously. I have never broken a confidentiality agreement."

Rachelle's Answer

Great response!

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3.

Culture fit is important to us at Expedia. How would you describe your personality?

Expedia is known to embrace diversity. They are recognized as one of the 'Best Places to Work for LGBT Equality,' '30 Best Workplaces in Technology,' and 'Best Places to Work in Glassdoor's Employees' Choice Awards' to name a few.

Expedia's 10 Guiding Principals are:

- Put yourself in the shoes of our customers and partners
- One team, group first
- Have a bias to action
- Relentlessly strive for better
- Think big and small
- Be data driven and business judgment led
- Simplify
- Be open and honest
- Be humble
- Be positive. Assume positive intent

Rachelle's Answer #1

"I have read and fully understand your ten guiding principles at Expedia. I would describe myself and talented yet humble, curious, and willing to take calculated risks. I am a team player, always choosing honesty and transparency with my team."

Rachelle's Answer #2

"I believe that my personality will fit well with the Expedia culture since I am team player who is open and honest. I approach every situation with a positive mindset and like to simplify problems as a way of avoiding stress and potentially overwhelming situations."

Anonymous Answer

"I believe that I am a hard worker. I like working in teams and am a good planner. I believe that given a situation I can think of various scenarios relating to that situation. Hence I am detail oriented and don't hesitate to ask questions and better my work based on feedback."

Lauren's Answer

Good response. It could be helpful to tailor your response with the position you are applying for. I cannot add that detail for you, but I can condense your current response. In this instance, your response may be too general; take this opportunity to highlight specific traits that will ensure a [culturally] good fit.

"I believe several personality traits I possess will be a great fit for an Expedia team. I am a highly positive, organized person. I can mindfully think of several ways to approach a problem or inquiry, and I work well in a busy and fast-paced environment. I welcome a dynamic workday and can work well with many customer personality types I may interface with."

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Anonymous Answer

"I have very good diverse experience in frontend development, and I am a humble, curious person and willing to take calculated risks."

Rachelle's Answer

Your personality sounds very pleasant! If there are personality traits mentioned in the Expedia job posting, try to mention these as well (only if you possess them, of course).

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4.

We want to hire people at Expedia who have the desire to lead others. How many people did you supervise at your last position?

Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently are, you can also discuss that particular role from your work history.

Rachelle's Answer #1

"Currently, I am supervising 12 employees with an overall project responsibility of $24MM. In my role, before this one, I managed 23 employees but with a smaller portfolio of $6MM. I can handle a large range of employees."

Rachelle's Answer #2

"Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff."

Anonymous Answer

"I have supervised people in my class project and helped assign opportunities to them and motivated them. I look forward to using this skill in the future."

Lauren's Answer

It would be helpful to list the number of supervisees in your response.

"I have supervised an upwards of 10 people during coursework group projects. I feel natural in a leadership role, as I can assign relevant tasks to highlight each members’ best skills, and help motivate the group to find shared growth and harmony. I genuinely look forward to leadership opportunities in the future."

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Anonymous Answer

"I am mentoring two junior developers currently, but in my previous project, I have handled a team of 8 developers."

Rachelle's Answer

Perfect! It's great that you also included the job titles of those you are supervising. That would most likely be the interviewers' follow-up question anyways :) Try adding in a sentence related to your desire to be in a leadership role. I have provided an example below.

"I am currently mentoring two junior developers. In my previous project, I led a team of 8 developers. I enjoy sharing my knowledge with others and look forward to both formal and informal leadership opportunities at Expedia."

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5.

When have you worked with a diverse group of people?

Expedia is an exceptional environment for those seeking diversity and acceptance in the workplace.
Their awards as an employer are plenty, including:

- Best Places to Work in Glassdoor's Employees' Choice Awards
- Best Places to Work for LGBT Equality
- 30 Best Workplaces in Technology by Fortune
- Best Tech Companies to Work For in America by Business Insider
- Global Corporate Giving Champion award for philanthropy

And this is to name just a few! Discuss with the interviewer how you plan to contribute to their diverse workplace culture and assure them that you can handle an environment that offers diversity.

Rachelle's Answer #1

"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity. I see that Expedia received recognition as a top employer for LGBT equality. I would be so proud to work here!"

Rachelle's Answer #2

"I have worked in a diverse environment my entire marketing career. A successful tech company should embrace diversity of all kinds. It's what spurs creative and innovative ideas!"

Anonymous Answer

"I am from India. Since I have come to the US, I have had an opportunity to work with diverse groups of people in multiple projects during the course of my master's. One such experience was for a data science project wherein we were able to divide tasks based on our skill sets, and our project was appreciated. I believe that diversity gives rise to innovation due to varying perspectives and life experiences, and that's what I like about it."

Lauren's Answer

Fantastic response. I assisted with sentence order and slight changes in language. The interviewer will be pleased with your experience and value of Diversity.

"I have been fortunate to work alongside diverse workgroups in my master’s program. I believe Diversity breathes active life and innovation into projects due to varying perspectives and life experiences. I have witnessed the sparks of collaboration; particularly, during a Data Science Project. My workgroup divided tasks based on skillset and work style, resulting in group appeasement and diligence. I welcome a globally diverse work environment."

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Anonymous Answer

"As I have work experience in the hotel industry, I have worked with coworkers from many different countries. I have enjoyed very much, not just working with them but also getting to know my colleagues was significant. Expedia is well known for an exceptional environment workplace, and I would love to take this opportunity to become part of it."

Rachelle's Answer

It seems as though you are very ready to embrace the Expedia culture, which is wonderful!

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6.

Name for me at least 3 brands under the Expedia group of companies.

The interviewer is checking to see how thoroughly you researched their company before attending the interview. The amount of research you perform can be a direct reflection on your level of engagement to the interview process.

Expedia Group is a conglomerate of multiple companies including:

- Expedia.com
- Hotels.com
- CarRentals.com
- CheapTickets.com
- Trivago
- Travelocity
- Orbitz
- HomeAway
- Hotwire

These are to name a few! Mention the brands you are most familiar with, and bonus points if you include a quick story about a time when you have been a customer under any of those brands.

Rachelle's Answer #1

"I know that Expedia Group owns the most popular travel brands including Hotels.com, Hotwire, Travelocity, and Orbitz. I have used your brand HomeAway many times when booking group trips that require home rental services. My experiences have been wonderful, and I often recommend the service to friends."

Rachelle's Answer #2

"I was sure to research Expedia before applying, and even more research before meeting you today. The brands that I am most familiar with, under the Expedia group of companies, include Hotels.com, CarRentals.com, and Trivago. I have used Hotels.com many times for travel in my personal life as well as business. I always appreciate the cost savings and appreciated the easy to use interface on the mobile app."

Anonymous Answer

"I know that Expedia Group owns the most popular travel brands, including Hotels.com, Hotwire, Trivago, and many, many others. I recently booked flight tickets to Greece from expedia.com. This is my main booking service since it's the easiest and fastest for me as a user."

Rachelle's Answer

It's always a fantastic idea to give a specific example of a time when you have used the company's services. Great response!

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Anonymous Answer

"I know the Expedia.com and cheapTickets.com for ordering the flight tickets, hotels.com for hotel booking. I used these apps many times."

Rachelle's Answer

It's nice that you added in how you've used these apps before. Try adding in something that you enjoy about the experience. I have added a revision, below.

"I am familiar with Expedia.com and CheapTickets.com for ordering flight tickets. I am also familiar with Hotels.com for hotel booking. I have used these apps many times, and they have saved me a lot of money in the past."

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7.

What do you see as the most significant advancement in booking technology, in the next year?

There is no real right or wrong answer to this question. The interviewer wants to see if you research happenings in the tech industry on a regular basis and if you are in-the-know when it comes to technology and travel. You can discuss changes you foresee in UI design, mobile application response, cloud technology, online security and more.

Rachelle's Answer #1

"There have been some incredible tech advancements in the last year. I see continued advancements in online security, primarily when it comes to payment technology. I would love to see face recognition become more common for apps that offer larger purchases such as airline tickets and hotel bookings."

Rachelle's Answer #2

"There are exciting advancements on the horizon! One significant advancement that I can see coming in booking technology would be further ease in mobile application use and response times. More and more people book travel over their phones, and I still believe it can be a much easier user experience."

Anonymous Answer

"A significant advancement that I see in the next year is the usage of machine learning to curate travel experiences for clients based on their preferences."

Lauren's Answer

This is a fantastic response. I think this answer would certainly pique follow-up questions.

"Be ready to expand on your answer, and give detailed examples. If an interviewer asked, “How do you foresee implementation and roll-out of such a tool?” be prepared to explain."

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Anonymous Answer

"I can see further ease in user experience, like booking by voice command."

Rachelle's Answer

This is an excellent suggestion! If you have an example of a company, in any industry, already implementing this you could certainly expand on these thoughts and ideas.

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8.

Do you know anyone who works for us?

Did you know, according to Forbes, that people with a friend at work are 7x more likely to engage in their work fully? The interviewer would like to see if a friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard about the role, and if you have any connections from within. You can keep your answer brief and to the point.

Rachelle's Answer #1

"I do not personally know anyone who works for Expedia; however, I am connected with a couple of your employees on LinkedIn due to common group interests. I look forward to getting to know your team!"

Rachelle's Answer #2

"My former manager now works for Expedia, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any referral paperwork if you wish."

Anonymous Answer

"Yes, a friend I went worked with before works at Expedia. He referred me for this position. I would be happy to fill out any referral paperwork if you wish."

Rachelle's Answer

Great! Be prepared to offer this persons name if there is a formal rewards program in place at Expedia. Fun fact: referred candidates are 10X more likely to be hired!

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Anonymous Answer

"No, I received the invitation from the recuriter."

Rachelle's Answer

This question could be a great opportunity to express that you have researched comments from current employees (Glassdoor etc). I have provided an example below.

"Although I do not know anyone who works for Expedia, I did research some employee review sites such as Glassdoor. I found a common message on these platforms that your employees find your training to be beneficial and that management is always accessible. I look forward to learning more."

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9.

If you could choose one celebrity or influencer, who is most like-minded to you, whom would you choose?

The interviewer would like to see which type of celebrity or influencer you most identify. This question may seem like a lot of fun to answer but also keep in mind; there is solid reasoning behind it. Imagine the difference of opinion the interviewer may have of you if you say you are most like Kanye West versus someone like Barack Obama! Give your reply, keeping it to the point. Support your answer with a genuine reason as to why you chose the person that you did.

Rachelle's Answer #1

"If I could choose one influencer, who is most like-minded to me, I would choose Ed Mylett. He is a major voice when it comes to peak performance strategies, possessing an entrepreneurial mindset in everything that you do, and doing good things with life's blessings. His podcast is a big encouragement to me, and I appreciate that he never waivers from his values."

Rachelle's Answer #2

"I greatly admire, and most want to be like Arianna Huffington. In addition to being one of the worlds' largest female influencers in the business world, she is also a generous and intelligent human being. I appreciate people who remain down to earth and interested in helping others despite soaring to fame and wealth."

Anonymous Answer

"I would probably say, Sam Walton. He is the founder of the retailers Walmart and Sam’s Club. I admire his courage because He had a tough childhood and worked hard to make ends meet for his family. He has a continuous desire to try and succeed."

Rachelle's Answer

Very good! Your response is heartfelt and well thought out.

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Anonymous Answer

"If I had to choose an influencer, it would be Elon Musk because his projects are geared towards sustainability and the future of mankind. He has also shown that he is an innovator and a jack of all trades by leading projects that are poles apart, such as PayPal and SpaceX. I appreciate his unconventionality."

Lauren's Answer

This is a good example with ample context, but be sure to include your like-mindedness. Take this question as an opportunity to highlight your strengths.

"Elon Musk is a highly-recognized influencer for his unconventionally innovative mindset. I, too, am an out-of-box thinker who likes to look towards to future and create a sustainable and efficient environment. Similar to Musk, I consider myself a “jack of all trades” and a person who can manage many projects at one time. I set my work performance standards extremely high and strive to excel."

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10.

We seek to hire highly ambitious people. Where would you like your career with Expedia take you?

Have you researched Expedia enough to know how their internal hierarchy works? They have a variety of brands, departments and management levels, offering you a multitude of choices when it comes to carving out your career path. Talk to the interviewer about your career ambitions specifically related to their organization.

Rachelle's Answer #1

"One of the reasons I was so excited to interview with Expedia is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."

Rachelle's Answer #2

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a Chief Data level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."

Anonymous Answer

"I would like to earn my way into a team lead role, then a manager or architect position in the technology. Of course, I understand that this will take hard work and many years of dedication."

Rachelle's Answer

Your career goals are clear and focused, which is exactly what the interviewer will want to hear. Nice work!

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Anonymous Answer

"I am recently "re-born." I found out three years ago from a nutritionist that I am "gluten-sensitive." Gone are the years of fatigue and tiredness that I fought every day that doctors could not diagnose. My joy, enthusiasm and zest for life since going "gluten-free" means I am fully engaged in my life and career. I look forward to building relationships with your company's customers and fellow staff and performing the best I can. Let's see where this reinvigorated performance takes me."

Rachelle's Answer

This response, despite being very honest and heartfelt, is not ideal for an interview. When we give too much personal information, it distracts the interviewer from the core of your message, which should be placed on your work related skills. I have offered a reworded response, below.

"I would like to earn my way into a team lead role, then a division manager position related to Lodge Works Expedia customers. One of the reasons I was so excited to interview with Expedia is because of the endless growth opportunities you appear to offer your high performing employees. I look forward to putting my energy to work at Expedia."

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11.

Looking at our products and services, what do you think we do better at Expedia than any of our competitors?

Before your interview, be sure to research Expedia and any awards or recognition they have recently received. In their industry, and competitive space, where do they stand out? Be sure to speak positively about the organization's recent achievements to show that you are interested and engaged in their work.

Some ways Expedia is recognized for innovation:

- Expedia ranked 5th on Fortune's Most Admired Companies for the Internet Services & Retailing category in 2015
- World Travel Awards honored Expedia as the World's Leading Online Travel Agency 2015.
- Expedia won the Consumer Award in Seattle Business Magazine's 2015 Tech Impact Awards.

Rachelle's Answer #1

"When I was preparing for this interview I read that Expedia has been recognized for customer excellence and as a world's best online travel agency numerous times. You are a trailblazer in the online travel space which is amazing. In my mind, you especially stand out by the fact that you beat competitor pricing across the board while never allowing your customer service standards to sway."

Rachelle's Answer #2

"After reading reviews on your company, I believe that your reputation is the most solid and sincere of all your competitors. Amazing service is always the best way to stand out. Congratulations on being awarded as the World's Leading Online Travel Agency."

Anonymous Answer

"We know how competitive the online travel industry is! Hence, in order to remain ahead of the competition, Expedia always innovate ways in which they can offer better products and services to their customers. Expedia’s trying to understand the customers’ experience while they are booking travel services on its website seems to be one such move. Expedia is currently working on an experiment with the help of volunteers in order to understand people’s emotions when they’re navigating its website."

Rachelle's Answer

It sounds as though you have done your research! Very good answer and the example of emotional study is a good one.

"I know how competitive the online travel industry is! Hence, to remain ahead of the competition, I see Expedia is continually improving its products and services. Ahead of its competitors, Expedia works hard to understand the customers’ experience while they are booking travel services online. I understand that Expedia is currently working on an experiment with the help of volunteers to understand people’s emotions when they’re navigating its website."

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Anonymous Answer

"The range of products of Expedia Group offers is breathtaking. The scope of Expedia's booking industry from cruises to car rentals, to hotels to even Airbnb is Expedia's strong suit. And then to layer on the scope of products and how they are tailored toward different industries such as to the hoteliers, to the businesses and to the vacation traveler adds an even higher dimension of interwoven accomplishment for Expedia."

Rachelle's Answer

Your answer is good! I have reworded slightly, for flow.

"The range of products offered by Expedia Group is second to none. The scope of Expedia's booking options; from cruises, car rentals, hotels, and even Airbnb, is your strong suit. Then, to layer on the scope of products tailored to hoteliers, business travelers, and vacation travelers, adds an even higher dimension of accomplishment."

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12.

In the Expedia technology department, we prefer to hire those with an education in computer science or related field. Walk me through your post-secondary education and training.

Expedia's careers site presents a multitude of opportunities within technology. The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! What was your major? Did you receive any special academic recognition? Discuss the strengths gained during your post-secondary training and how those skills will be used in your new position with Expedia.

Rachelle's Answer #1

"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.99 GPA, one of the top in my class."

Rachelle's Answer #2

"I recently completed my Diploma in Information Technology. I also have a great deal of on the job training and certifications, all listed on my resume. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and look forward to bringing those to work for Expedia."

Anonymous Answer

"Well, at one point in my life, I felt I was not using my mind enough, so I got into IT. I was a Network Engineer for seven years, where I got a CCNA (Cisco Certified Network Administrator) designation. I enjoy the technology field and can speak intelligently about it."

Rachelle's Answer

Your response answers the question in a highly conversational tone, while speaking to your strengths. Well done!

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13.

Why do you want to work for Expedia, and not Booking.com or another competitor?

The interviewer would like to know why it is important for you to work specifically for Expedia, and not just any other travel services provider. Be specific in your answer to show that you have researched the company and are well aware as to why they are the best option for you, at this time in your career. Avoid bashing the competition; however, you can bring up specific items that stand out to you such as excellence in customer service, or competitive pricing.

Rachelle's Answer #1

"I have used Booking.com in the past, as well as a few services from the Expedia group. I found Expedia to be a superior service when it came to customer care and variety. I want to work for the best of the best, which is why I chose to work for Expedia."

Rachelle's Answer #2

"For me, it's a no-brainer decision to apply to Expedia when I see all of the awards and accolades your company has earned over the years. Your ratings are impressive, and your customers are more than satisfied. I look forward to joining your long list of happy employees!"

Anonymous Answer

"I believe Expedia is not just a travel company but also a software and innovation-oriented company. I recently read how Expedia has allowed Bitcoin as a method of payment. Although this decision was called off later, as an outsider, I couldn't help but admire the risk-taking, innovation-driven approach that the company has. I have also seen tremendous growth and services branching out in this company and see the potential to excel in it."

Lauren's Answer

This is a well-rounded, unique response. The interviewer would gain a lot of insight based on your response. You are doing great!

"To me, Expedia is far more than just a travel company; it has proven to be software and innovation-oriented. Recently, I read an article stating that Expedia allowed Bitcoin as a payment method. Although this decision has since been recanted, I couldn’t help but admire the risk-taking, innovation-driven approach to business expansion. I have also seen tremendous growth and service expansion, which piques my interest. I aim to excel in any task provided to me, and I believe my drive and out-of-box thinking could greatly benefit a company like Expedia."

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Anonymous Answer

"Expedia is the leading travel platform in the world. I see all the awards your company has earned over the years. The Expedia rating is impressive. I want to work for the best of the best."

Rachelle's Answer

Try getting a bit more specific on the reviews you have read, or a part of the company values that stand out to you the most. I have provided an example below.

"I want to work for Expedia because you are the leading travel platform in the world. You have many awards, such as (A) and (B). When reading employee review sites, your employees consistently say they approve of the CEO and feel that the pay is fair, and opportunities are vast. I look forward to working for the best of the best."

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14.

What was one question you didn't want me to ask today?

This question can stand in for the common 'What is your greatest weakness' question. The interviewer is expecting you to be unprepared because it's an uncommon way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the interviewer information about you but also a good sense of if you can think on your feet and answer a tough question. Use this as an opportunity to show how weakness can be a strength, or explain something they have not yet asked, but may be an objection to you getting the job. It is then up to you to overcome the opposition.

Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

Rachelle's Answer #1

"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was ready to leave my current organization and decided that, to be the superstar I want to be at Expedia, I needed a bit more time and experience. I know that in these past three years I have learned everything I could need to know to shine here and I can't wait to put those last three years of learning and growth into action."

Rachelle's Answer #2

"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking the full course load and working full time, then I switched my major, which added a semester. At that time, I hunkered down and upped the course load while working full time. So, while it may have taken me longer, I learned a lot about time management and upping productivity. I know these are important skills, and look forward to leveraging them here at Expedia."

Anonymous Answer

"What is the cause of the observed accelerated expansion of the universe? No, but seriously, I suppose a problem-solving question where I have to do math in my head and on the spot. Mental Math has not been my strongest suit; however, now that phones have calculators, I can run with the best of them."

Rachelle's Answer

This question is another form of 'what is your greatest weakness' so it's totally okay to have fun with it, but be sure to end your response actually addressing a weakness and what you are doing to improve on it.

"What is the cause of the observed accelerated expansion of the universe? No, but seriously...I suppose a problem-solving question where I have to do math in my head and on the spot. Math has not been my strongest suit; however, I have taken a course on math for business, which has significantly improved my ability to do calculations quickly."

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Anonymous Answer

"I suppose I did not want you to ask me a very technical question in SQL. I was working with SQL 3 years ago in my bachelor's degree, and right now, I’m focused on other languages such as Python and R. I’m planning to take some online courses to recap my knowledge."

Rachelle's Answer

Well said! Although you are not as confident in your SQL technical abilities, you mention a plan to freshen up your knowledge. Excellent!

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15.

How was your performance measured, in your most recent role?

The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role, and how precisely those KPI's were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured, and where they landed in regards to their performance against others in a similar role.

It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

Some ways that your employer might measure your performance:

- The rate of absence, late days, and sick days
- Setting specific objectives for you, related to a task
- Amount of defective work submitted, or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
- Quality of contacts generated

Rachelle's Answer #1

"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, as well as project churn rate. My KPI's were always sitting about 20% above expectations."

Rachelle's Answer #2

"We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."

Anonymous Answer

"Feedback and appreciation by coworkers and clients. Amount of worked submitted and returned as defects. Timed task."

Rachelle's Answer

These are helpful measurements for the interviewer to know. If possible, try to expand on this by including what the feedback was, how you stacked up in your timed tasks, etc. Interviewers love numbers and percentages! :)

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Anonymous Answer

"At Park Hyatt Seoul, They used PDP tools to evaluate employees' performance, and I was measured above average, which was between good and excellent."

Rachelle's Answer

Wonderful news! Were there any specific areas in which you stood above the rest?

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