Client Services Manager Interview Questions
Go Back1. Tell me about a recent stressful situation and how you handled it.
2. Client services managers work with several different clients. How do you prioritize your tasks across these different clients?
3. When hiring for your team, what qualities do you look for?
4. Why are you the best candidate for this position?
5. What is your greatest achievement as a client services manager?
6. What do you enjoy most about working with clients?
7. Describe the processes you have employed to ensure all client/customer feedback is communicated back to the right people in the company?
8. These days analytical skills are important for most jobs. Explain how you would utilize your analytical skills as a client services manager.
9. For client services managers to deliver the best service to their clients/customers, they need to invest time in their personal development. In what area(s) do you hope to further develop as a Client Services Manager?
10. Describe how you handled conflict within your team.
11. What do you consider good customer service? And can you provide an example of how you made it better?
12. Tell me about a time when you received poor customer service.
13. If you had to pick one, which attribute or skill have you found is the most important when dealing with clients/customers?
14. What is the main method of customer or client feedback you have utilized as a client services manager?
15. Having close relationships with clients/customers, client services managers would be a valuable asset to growing a company's products/services. Have you ever contributed to the development of a new product or service for your company?
16. Describe a time when you found an opportunity to offer additional services/products to the client/customer to further strengthen their relationship with your company.
17. What is the last skill you learned?
18. What steps do you take to implement changes?
19. Describe how you built a positive relationship with your team.
20. How would you describe your management style?
21. How have you handled an employee that wasn't performing up to standard?
22. What experience do you have managing a team?
23. How do you remain aware of your clients' needs, thereby avoiding decreased customer satisfaction?
24. Describe how you have initiated an incentive program for your staff.
25. Keeping an eye on the competition should be a key responsibility for client services managers, so companies can react and protect customer/client loyalty. What specific steps have you taken as a client services manager to keep up with the competition?
26. What have you done in the past to earn and build that trust with your clients/customers?
27. What has contributed to your success as a client services manager?
28. Describe a time you had to manage a customer's/client's expectations. How did you go about doing this without negatively impacting the relationship?
29. Is there a time that you had to persuade the client/customer that one of your company's products/services would NOT effectively meet their needs? Explain how you went about persuading them and what solution, if any, you offered.
30. Describe a time you had to deal with a difficult client/customer. What did you do to deal with the situation without harming the relationship?