MockQuestions

Business Analyst Mock Interview

To help you prepare for your Business Analyst interview, here are 30 interview questions and answer examples.

Business Analyst was written by and updated on October 25th, 2021. Learn more here.

Question 1 of 30

Have you ever broken a confidentiality agreement?

How to Answer

Companies will have confidentiality agreements for a variety of reasons. These could protect their trade secrets or ensure that you do not bring their trade secrets to another company or client. Talk to the interviewer about your thoughts on confidentiality agreements.

Written by Rachelle Enns

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List of 30 Business Analyst Interview Questions & Answers

  • Behavioral

    1.

    Have you ever broken a confidentiality agreement?

      How to Answer

      Companies will have confidentiality agreements for a variety of reasons. These could protect their trade secrets or ensure that you do not bring their trade secrets to another company or client. Talk to the interviewer about your thoughts on confidentiality agreements.

      Written by Rachelle Enns

      1st Answer Example

      "Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer or client."

      Written by Rachelle Enns

      2nd Answer Example

      "I have signed NDA's in all of my previous projects, with no issues. As a business analyst, I understand the importance of confidentiality. I hold myself and my team accountable to confidentiality agreements."

      Written by Rachelle Enns

      Community Answer

      "I have never broken confidentiality agreements. Being a business analyst, I am very well aware of confidentiality."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Again, be sure to finish your thoughts and tie them into the job at hand vs. giving generalizations. I have provided an example below.

      "I have never broken a confidentiality agreement and understand that, as a BA, I am bound to company and client privacy. Should I be hired by (company name), I will be privy to (what type of confidential information will you have access to?). Rest assured, I am willing to sign and comply with any confidentiality agreements your company requires."

  • Behavioral

    2.

    What was the last presentation you gave? How do you feel it went?

      How to Answer

      Giving a presentation to clients or your team will likely be a significant part of your role as a business analyst. You may need to gather data, write the presentation, create the visuals, and then deliver it - all on your own. If you have experience designing and giving presentations, discuss with the hiring authority what those topics were on and how well the presentation was received. If you are newer to your career as a business analyst, perhaps you had to create and give a presentation while earning your bachelor's degree. In the best case scenario, you have a sample of a presentation that you are proud of, ready on your tablet or phone to show the interviewer.

      Written by Rachelle Enns

      1st Answer Example

      "The last presentation that I gave was to a team of administrators after our client incorporated a new software system. We had performed the initial user testing, and we wanted to share the results. I created a highly visual presentation, showing the areas of strength the administration team already displayed. I also touched on areas of improvement and gave a quick training. I believe visuals and interesting content is key to a successful presentation. The feedback was positive, and if you'd like, I can email you a copy of the presentation for review."

      Written by Rachelle Enns

      2nd Answer Example

      "Part of my university training included building presentations in PowerPoint. We learned a bit about creating an effective presentation. I also have some creative abilities, so I like to make sure the visuals are great. In my final project, I received full marks on the design aspect of the presentation. I have it saved on my phone if you are interested in reviewing."

      Written by Rachelle Enns

      Community Answer

      "I gave a presentation in my last semester comparing two industries and how they play an essential role in our day-to-day life. The use of visual aids, including graphs and charts, helps to give the audience an in-depth understanding of market analysis."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Could you jump into more detail? For example, which two industries did you compare - why was the topic of interest to you - how did the presentation go in the end? Any feedback or final grade that you could share with the interviewer?

  • Behavioral

    3.

    How would you deal with conflict on your team?

      How to Answer

      The hiring authority is looking to hear about your ability to communicate with your team or even external stakeholders and professionally handle issues when they arise. Think of an example where you worked closely with others to resolve a conflict. You could also offer a scenario where you mediated an issue between two coworkers. Show that you can keep your head on your shoulders when dealing with conflict.

      Written by Rachelle Enns

      1st Answer Example

      "I have strong conflict management skills and as a business analyst with many high-stakes projects, have had to exercise those skills from time to time. We are in a high-stress work environment, which can cause unnecessary conflict among the team. When a conflict arises, I like to deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

      Written by Rachelle Enns

      2nd Answer Example

      "When there is conflict, I will address the issue head-on, with expediency and open communication. Hearing the problem before deciding on a solution, and perhaps most importantly, hearing the parties out, is most important. I believe in allowing the stakeholders to have a say in what they think will work best for them, and then work together to create a solution that will work best for everyone."

      Written by Rachelle Enns

      Community Answer

      "I have strong conflict management skills, which I use to exercise from time to time. We are in a high-stress, highly commissioned work environment, which can cause a lot of unnecessary conflict among the team. For example, as an SAP FICO consultant, my work entirely depends on all different areas such as sales, purchasing, technical specifications, HR, and so on. For this reason, our team has to coordinate with the relevant team. Sometimes delay from their side affect our work which causes conflict. When such a conflict arises, I like to deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      Nice response. You mention your experience in working in a high-stress environment and diffusing conflict. You can round out your answer by saying something about the conclusion of your group meetings. Do you come up with new deadlines? Offer to help out the team member that is behind on work? I reworded some parts of your answer for clarity.

      "I have strong conflict management skills, which I exercise from time to time. We are in a high-stress work environment, which can cause a lot of unnecessary conflict among the team. For example, as an SAP FICO consultant, my work depends on all different areas such as sales, purchasing, technical specifications, HR, and so on. For this reason, we have to coordinate with the relevant team. Sometimes a delay from their side affects our work, which causes conflict. When such a dispute arises, I deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

  • Behavioral

    4.

    How do you react when you are dissatisfied with the quality of your work, or the outcome of a project?

      How to Answer

      As a business analyst, you want everything to be perfect, and you want every project to be pristine for your valued client and employer. Failure happens to all of us from time to time. The interviewer would like to know how you respond to let-downs in the workplace. There will always be a time when you are not happy with your work environment, but your reaction will determine whether or not you recover from the disappointment. Show that you have the maturity to be able to respond to dissatisfaction productively.

      Written by Rachelle Enns

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  • Education

    5.

    Have you considered advancing your education to include an MBA?

      How to Answer

      Many successful business analysts have a bachelor's degree, while others possess an MBA. The interviewer would like to know if you have the interest and drive to build on your education, resulting in further career growth opportunities. With a Master of Business Administration, you can learn a lot about enterprise business, the economy, and how big business best functions in a variety of economic and social environments. Although an MBA is not often a requirement to become a business analyst, you will stand out above the others if you are interested.

      Written by Rachelle Enns

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  • General

    6.

    How would you rate your performance in this interview so far?

      How to Answer

      The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

      Written by William Swansen on October 25th, 2021

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  • General

    7.

    Is compensation the most critical factor for you when taking a new job?

      How to Answer

      The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:

      - work/life balance
      - amount of travel involved in the role
      - overall medical and health benefits
      - additional perks such as a cell, car allowance, spending account
      - the industry you will be working in
      - amount of vacation time
      - the type of clients you would be working with
      - the location of the company
      - career growth opportunity
      - the size of your new team
      - the company's reputation
      - overall workplace culture

      Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure about the details for this role, you can ask!

      Written by Rachelle Enns

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  • General

    8.

    Tell me more about your degree, and the business analysis field in which you are most interested.

      How to Answer

      A business analyst can specialize in various industries, including finance, economics, statistics, computer or information science, manufacturing, and more. Discuss where you focused while obtaining your university degree with the interviewer, and then draw a picture of where your career path has taken you. Be sure to express interest in the hiring company's particular industry or area of focus.

      Written by Rachelle Enns

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  • General

    9.

    How would you ultimately describe your work style?

      How to Answer

      This question does not refer to your personality or character but more towards your methodology when getting your work done. Talk to the interviewer about your day-to-day approach to projects, communicating with coworkers, or collaborating with clients.

      Your work style might be:

      - Collaborative
      - Well-Planned
      - Speedy
      - Flexible or Adaptive
      - Independent
      - Company-focused
      - Team-based

      Written by Rachelle Enns

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  • General

    10.

    Are you currently interviewing with any of our competitors?

      How to Answer

      The interviewer is curious and would like to know if you visit any of their close competitors to discuss similar business analyst roles. You are never obligated to disclose who you are interviewing with, and you are usually best not to name any names in such a tight-knit industry.

      Let the interviewer know that you are active in your search but very discerning regarding your applications and final decision. You also do not want it to appear that you are putting all of your eggs into this one basket. Think of this as a first date question - you want to show your interest and keep some mystery! Be direct without giving away too much.

      Written by Rachelle Enns

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  • General

    11.

    Which career development goals have you set for yourself this year?

      How to Answer

      The interviewer would like to know that you are motivated to better yourself personally and professionally. Career development can come in many forms:

      - Conferences
      - Trade shows
      - Seminars & workshops
      - Reading
      - Podcasts
      - Online coursework
      - Finding a mentor

      Discuss with the interviewer how you plan to develop yourself professionally this year, and be sure to tie it into how this goal will benefit their company, should they choose to hire you.

      Written by Rachelle Enns

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  • General

    12.

    Are you Six Sigma certified? Why is Six Sigma important to you, as a business analyst?

      How to Answer

      Being Six Sigma certified is not always a requirement for a business analyst; however, this type of training never hurts! Six Sigma certification comes in various levels, including white belt, yellow belt, green belt, and MBB, which is short for Master Black Belt. Discuss with the interviewer if you have this type of training and how it helps you do your job as a business analyst.

      Written by Rachelle Enns

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  • General

    13.

    What key strengths should a business analyst possess?

      How to Answer

      An excellent business analyst will be analytical, a great critical thinker, and a fantastic problem solver. There are many essential strengths that a business analyst should have, and it may be hard to choose. Start by reviewing the job description or job posting, and pick out a few key strengths that the potential employer seeks. Then, form your response based on those keywords which you possess.

      Written by Rachelle Enns

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  • Operational

    14.

    Which decision-making technique do you deploy most often?

      How to Answer

      The interviewer wants to understand the techniques and thought processes you use, to come to conclusions when working on projects. Pareto Analysis or the 80/20 rule is a commonly used decision-making technique, as is T-Chart Analysis, and more. Discuss with the interviewer what you know about decision-making and the importance of coming to accurate conclusions.

      Written by Rachelle Enns

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  • Operational

    15.

    How often do you discuss work with your colleagues to think up new systems and styles of working?

      How to Answer

      The interviewer would like to know if you discuss creative ideas with your coworkers. They are interested in determining if you use your creative mind with your colleagues to discuss plans and systems in the workplace. Talk to the interviewer about how you have used creative thinking in the workplace.

      Written by William Swansen on October 25th, 2021

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  • Operational

    16.

    What are your thoughts on Agile software development? Do you encourage Agile methodologies with your clients?

      How to Answer

      Agile software development and its overall principles have been openly embraced by organizations worldwide since its inception. Agile encourages collaboration with teams, customers, and the end-user, allowing for more cross-functional projects to happen with fewer hiccups.

      However, there are still some people who strongly argue against Agile. Those people tend to prefer Waterfall, for instance. Discuss your thoughts on Agile with the interviewer, keeping in mind that it's best to research where the hiring company stands on Agile before your interview.

      Written by Rachelle Enns

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  • Operational

    17.

    As a business analyst, when do you consider a project successful and complete?

      How to Answer

      Just because a client has signed off on a project, that does not mean your job as a business analyst is done. The interviewer would like to understand when you consider a project to be successful and complete. Share that you are available to your clients when they need you and that you do not abandon them the moment they sign off on a project.

      Written by Rachelle Enns

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  • Operational

    18.

    How do you show your clients the importance of communication during a project?

      How to Answer

      The interviewer would like to know that you lead by example in communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of an organization. This effect is why it is essential, as a business analyst, to understand that 'telling' and 'showing' are two very different things when it comes to proper communication with your clients and their teams. Give examples of how you put dialogue into action throughout your projects.

      Written by Rachelle Enns

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  • Operational

    19.

    How do you determine the difference between a risk and an issue?

      How to Answer

      If you have experience as a business analyst or a project manager, you know full well that there is a world of difference between a genuine risk and an issue. The interviewer wants to see that you are not going to overlook probability but that you can also focus your attention on current problems.

      Written by Rachelle Enns

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  • Operational

    20.

    Tell me about your experience working with teams from various departments of the organization.

      How to Answer

      The interviewer would like more information on your exposure to working in a cross-functional environment. If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project that required you to collaborate with the human resources, IT, and sales teams. Share any challenges that came up and what you learned from the experience.

      Written by Rachelle Enns

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  • Operational

    21.

    Talk to me about your specific technical skills as a business analyst.

      How to Answer

      Whether your career focus is on being a data business analyst, an IT business analyst, or a strategic business analyst, your response to this question may be entirely different.

      If you are interviewing for a data-focused role, your technical skills may include data analysis software and visual presentation programs such as PowerPoint. As an IT business analyst, you likely have exposure to software development tools and templates. Then, as a strategic business analyst, your technical skills may be better suited for professional industries and include strategic and business case analysis software and applications. Discuss with the interviewer which technical skills you will bring to their organization.

      Written by Rachelle Enns

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  • Operational

    22.

    Tell me about your involvement in systems development life cycle and user acceptance testing.

      How to Answer

      An experienced business analyst will have exposure to SDLC, which is systems development life cycle or application development lifecycle. When a business introduces new software or applications to their organization, they need to ensure the change is well planned, adequately tested, and then properly deployed company-wide. A seasoned business analyst can make this process run smoothly, saving valuable organization time, resources, and funds. Describe your experience with SDLC and user application testing. If you do not have exposure to these activities, be sure to express your interest in becoming involved and learning.

      Written by Rachelle Enns

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  • Operational

    23.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

      How to Answer

      A talented business analyst will have the ability to pivot, adapt, and change at a moments' notice. As a business analyst, you know that problem-solving and thinking outside the box when it comes to changing situations is a valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios for your clients and accounts. You may never need to take on these scenarios; however, it's excellent for the interviewer to know that you can adapt your plan on the fly.

      Written by Rachelle Enns

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  • Operational

    24.

    Which data modeling software do you prefer to use?

      How to Answer

      Most commonly, business analysts will use Microsoft Excel or Visio for their data modeling needs. Likely, the preferred software or program will be mentioned in the hiring company's job posting, so be sure to refer to that. If you have experience in the software or applications they use, be sure to mention your level of exposure and expertise. If you do not have experience in their preferred programs or software, discuss how you can apply your current knowledge to their systems.

      Written by Rachelle Enns

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  • Technical

    25.

    Describe Kano Analysis and why it is important.

      How to Answer

      Kano Analysis was created to meet the ever-changing needs of customers and clients. When analyzing a product, it's vital that a company fully understands how to determine customer happiness. There are three points to Kano Analysis:

      - Unexpected Delighters
      - Performance Attributes
      - Must-Have Attributes

      Show the interviewer that you understand these three points work together to help you analyze customer satisfaction.

      Written by Rachelle Enns

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  • Technical

    26.

    What are the various SDLC models?

      How to Answer

      SDLC stands for Software Development Life Cycle, a concept that IT Business Analysts often use. There are various SDLC models, including Agile, Waterfall, Spiral, Iterative, and V-Shaped. Display to the interviewer that you understand the variances between these models by briefly discussing their differences.

      Written by Rachelle Enns

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  • Technical

    27.

    What does the acronym INVEST mean, to technical teams and project managers?

      How to Answer

      A good business analyst should understand that the acronym INVEST is for:

      - Independent
      - Negotiable
      - Valuable
      - Estimable
      - Sized appropriately
      - Testable

      Show the interviewer that you are familiar with industry terms by explaining what INVEST means, breaking down each word. If you are not familiar with INVEST, that is okay. Likely, this means that you do not often work in the IT space.

      Written by Rachelle Enns

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  • Technical

    28.

    What does the acronym PEST stand for, and have you ever used it?

      How to Answer

      PEST is a form of analysis used to pick apart a business environment, allowing a business analyst to understand all of the external factors a company may be facing. PEST is for; Political, Economic, Social, and Technological. As a seasoned business analyst, you should know what PEST is and how to tackle this type of analysis. Show the interviewer that you have the knowledge they are seeking.

      If you have never used PEST analysis before, that is okay too, merely show the hiring authority that you understand the concept and are eager to work with this form of analysis in the future.

      Written by Rachelle Enns

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  • Technical

    29.

    What is benchmarking, and why is it important?

      How to Answer

      By definition, to benchmark is to evaluate or compare with a pre-set standard. When a business analyst is benchmarking, they take a deep dive into a competing organization and then use those marks to set a standard for the company they are working with.

      This deep dive could include hiring practices, return policies, product development, manufacturing procedures, and more. Explain to the interviewer how you, as a successful business analyst, use benchmarking to help your clients achieve their goals.

      Written by Rachelle Enns

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  • Technical

    30.

    Name two important types of charts or diagrams a business analyst would use. Why are these important?

      How to Answer

      The hiring authority wants to see that you have basic knowledge of the diagrams and charts that you will be using during your business analyst career. Some examples include:

      - Data Flow Diagrams
      - Activity Diagrams
      - Use Case Diagrams
      - Brainstorm Mind Map
      - Feature Roadmap
      - Organizational Chart

      You are likely familiar with a few of these charts and diagrams, so be sure to choose a couple of options that you know well and can easily discuss.

      Written by Rachelle Enns

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