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Business Analyst Interview Questions

To help you prepare for your Business Analyst interview, here are 30 interview questions and answer examples.

Business Analyst was written by and updated on October 25th, 2021. Learn more here.

Question 1 of 30

Have you ever broken a confidentiality agreement?

How to Answer

Companies will have confidentiality agreements for a variety of reasons. These could protect their trade secrets or ensure that you do not bring their trade secrets to another company or client. Talk to the interviewer about your thoughts on confidentiality agreements.

Written by Rachelle Enns

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30 Business Analyst Interview Questions & Answers

  • Behavioral

    1. Have you ever broken a confidentiality agreement?

      How to Answer

      Companies will have confidentiality agreements for a variety of reasons. These could protect their trade secrets or ensure that you do not bring their trade secrets to another company or client. Talk to the interviewer about your thoughts on confidentiality agreements.

      Written by Rachelle Enns

      1st Answer Example

      "Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer or client."

      Written by Rachelle Enns

      2nd Answer Example

      "I have signed NDA's in all of my previous projects, with no issues. As a business analyst, I understand the importance of confidentiality. I hold myself and my team accountable to confidentiality agreements."

      Written by Rachelle Enns

      User-Submitted Answer

      "I have never broken confidentiality agreements. Being a business analyst, I am very well aware of confidentiality."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Again, be sure to finish your thoughts and tie them into the job at hand vs. giving generalizations. I have provided an example below.

      "I have never broken a confidentiality agreement and understand that, as a BA, I am bound to company and client privacy. Should I be hired by (company name), I will be privy to (what type of confidential information will you have access to?). Rest assured, I am willing to sign and comply with any confidentiality agreements your company requires."

  • Behavioral

    2. What was the last presentation you gave? How do you feel it went?

      How to Answer

      Giving a presentation to clients or your team will likely be a significant part of your role as a business analyst. You may need to gather data, write the presentation, create the visuals, and then deliver it - all on your own. If you have experience designing and giving presentations, discuss with the hiring authority what those topics were on and how well the presentation was received. If you are newer to your career as a business analyst, perhaps you had to create and give a presentation while earning your bachelor's degree. In the best case scenario, you have a sample of a presentation that you are proud of, ready on your tablet or phone to show the interviewer.

      Written by Rachelle Enns

      1st Answer Example

      "The last presentation that I gave was to a team of administrators after our client incorporated a new software system. We had performed the initial user testing, and we wanted to share the results. I created a highly visual presentation, showing the areas of strength the administration team already displayed. I also touched on areas of improvement and gave a quick training. I believe visuals and interesting content is key to a successful presentation. The feedback was positive, and if you'd like, I can email you a copy of the presentation for review."

      Written by Rachelle Enns

      2nd Answer Example

      "Part of my university training included building presentations in PowerPoint. We learned a bit about creating an effective presentation. I also have some creative abilities, so I like to make sure the visuals are great. In my final project, I received full marks on the design aspect of the presentation. I have it saved on my phone if you are interested in reviewing."

      Written by Rachelle Enns

      User-Submitted Answer

      "I gave a presentation in my last semester comparing two industries and how they play an essential role in our day-to-day life. The use of visual aids, including graphs and charts, helps to give the audience an in-depth understanding of market analysis."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Could you jump into more detail? For example, which two industries did you compare - why was the topic of interest to you - how did the presentation go in the end? Any feedback or final grade that you could share with the interviewer?

  • Behavioral

    3. How would you deal with conflict on your team?

      How to Answer

      The hiring authority is looking to hear about your ability to communicate with your team or even external stakeholders and professionally handle issues when they arise. Think of an example where you worked closely with others to resolve a conflict. You could also offer a scenario where you mediated an issue between two coworkers. Show that you can keep your head on your shoulders when dealing with conflict.

      Written by Rachelle Enns

      1st Answer Example

      "I have strong conflict management skills and as a business analyst with many high-stakes projects, have had to exercise those skills from time to time. We are in a high-stress work environment, which can cause unnecessary conflict among the team. When a conflict arises, I like to deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

      Written by Rachelle Enns

      2nd Answer Example

      "When there is conflict, I will address the issue head-on, with expediency and open communication. Hearing the problem before deciding on a solution, and perhaps most importantly, hearing the parties out, is most important. I believe in allowing the stakeholders to have a say in what they think will work best for them, and then work together to create a solution that will work best for everyone."

      Written by Rachelle Enns

      User-Submitted Answer

      "I have strong conflict management skills, which I use to exercise from time to time. We are in a high-stress, highly commissioned work environment, which can cause a lot of unnecessary conflict among the team. For example, as an SAP FICO consultant, my work entirely depends on all different areas such as sales, purchasing, technical specifications, HR, and so on. For this reason, our team has to coordinate with the relevant team. Sometimes delay from their side affect our work which causes conflict. When such a conflict arises, I like to deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      Nice response. You mention your experience in working in a high-stress environment and diffusing conflict. You can round out your answer by saying something about the conclusion of your group meetings. Do you come up with new deadlines? Offer to help out the team member that is behind on work? I reworded some parts of your answer for clarity.

      "I have strong conflict management skills, which I exercise from time to time. We are in a high-stress work environment, which can cause a lot of unnecessary conflict among the team. For example, as an SAP FICO consultant, my work depends on all different areas such as sales, purchasing, technical specifications, HR, and so on. For this reason, we have to coordinate with the relevant team. Sometimes a delay from their side affects our work, which causes conflict. When such a dispute arises, I deal with it swiftly, openly, and with poise. Transparency and openness are how I lead my team, so I will call a group meeting where we express concerns and get it all out on the table."

  • Behavioral

    4. How do you react when you are dissatisfied with the quality of your work, or the outcome of a project?

      How to Answer

      As a business analyst, you want everything to be perfect, and you want every project to be pristine for your valued client and employer. Failure happens to all of us from time to time. The interviewer would like to know how you respond to let-downs in the workplace. There will always be a time when you are not happy with your work environment, but your reaction will determine whether or not you recover from the disappointment. Show that you have the maturity to be able to respond to dissatisfaction productively.

      Written by Rachelle Enns

      User-Submitted Answer

      "When I am dissatisfied with the outcome of a project, program, etc...I use that moment to learn something, list out what I could have done differently, get feedback from my team or stakeholders, and listen to what they are saying without being offended. How do I better myself? Maybe there is another way that I am not aware of. If we aren't willing to continuously improve, what is the point? While I stand behind everything that I do, I understand that I am by no means perfect, and that leads to a few things I have no problem with stating; 1- I don't know, but let me find out for you. 2 - I am/was wrong, or I can do better."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      Great answer! You show a capacity for growth during challenging times. Your answer conveys keen emotional intelligence and humility. To strengthen your response, you can stay focused on only providing details related to the question and share an example of a time you were dissatisfied with the quality of your work and the steps you took to improve.

      "When I am dissatisfied with the quality of my work or the outcome of a project, I use that experience to learn something. First, I take the time to list out the things I could have done differently. I recognize that we all have blind spots, and one of the best ways to improve is to ask others to share their observations and insights, so the second thing I do is seek out feedback from my team and stakeholders and listen to what they are saying. By reassuring others, I genuinely want their honest feedback. They know that I won't be offended and feel comfortable opening up to me. Finally, when my shortfall affects others, I admit to my team or customer that I was wrong or could do better."

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  • Education

    5. Have you considered advancing your education to include an MBA?

      How to Answer

      Many successful business analysts have a bachelor's degree, while others possess an MBA. The interviewer would like to know if you have the interest and drive to build on your education, resulting in further career growth opportunities. With a Master of Business Administration, you can learn a lot about enterprise business, the economy, and how big business best functions in a variety of economic and social environments. Although an MBA is not often a requirement to become a business analyst, you will stand out above the others if you are interested.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have not given a lot of serious thought to pursuing an MBA, but I would not rule it out either. I want to gain a few more years of experience in my career before heading back to school. But it is something I am open to achieving."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's good you are open to the opportunity while also outlining that you are eager to focus on your career at this time.

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  • General

    6. How would you rate your performance in this interview so far?

      How to Answer

      The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

      Written by William Swansen on October 25th, 2021

      User-Submitted Answer

      "Thank you for asking. I hope you enjoyed this interview as much as I did. I would rate my performance to 90% of my ability. I am happy with how I answered most of the questions; however, I missed expressing some of my experience in business planning consolidation. If you have time, I would like to talk a bit more about the same further."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      Good answer. Of course, you would only rate your performance at 90% of your ability if you're unhappy with how you answered one or more questions. This is an excellent way to ask for the opportunity to speak again about a topic.

      "Thank you for asking. I hope you enjoyed this interview as much as I did. I would rate my performance to 90% of my ability. I am happy with how I answered most of the questions; however, I missed expressing some of my experience in business planning consolidation. If you have time, I would like to talk a bit more about that topic."

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  • General

    7. Is compensation the most critical factor for you when taking a new job?

      How to Answer

      The interviewer would like to know how much emphasis you put on pay when considering a new position. In addition to compensation, there are many other factors to a fulfilling career. These other factors may include:

      - work/life balance
      - amount of travel involved in the role
      - overall medical and health benefits
      - additional perks such as a cell, car allowance, spending account
      - the industry you will be working in
      - amount of vacation time
      - the type of clients you would be working with
      - the location of the company
      - career growth opportunity
      - the size of your new team
      - the company's reputation
      - overall workplace culture

      Talk to the interviewer about other factors that are important to you when considering a new job. If you are not sure about the details for this role, you can ask!

      Written by Rachelle Enns

      User-Submitted Answer

      "For me, as much as compensation is essential, I would be equally interested in the job description and the roles/responsibilities the opportunity has to offer. That said, I would certainly look into areas that align with my skills and try to look for things that will help me learn and grow in my position. I would consider a few other things are work/life balance, good benefits, organic team, fringe benefits, etc."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Awesome response! You offer a lot of detail for the interviewer. This information will be helpful when the company is preparing to make you a competitive and tempting job offer.

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  • General

    8. Tell me more about your degree, and the business analysis field in which you are most interested.

      How to Answer

      A business analyst can specialize in various industries, including finance, economics, statistics, computer or information science, manufacturing, and more. Discuss where you focused while obtaining your university degree with the interviewer, and then draw a picture of where your career path has taken you. Be sure to express interest in the hiring company's particular industry or area of focus.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have completed my MBA in healthcare management. My education in business gave me a liking towards data and excel sheet analysis. A data-driven documentation review had my attention grabbed."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good start! When you discuss your degree, I recommend jumping into more detail regarding the courses you took and where you excelled the most. If you have any awards, accolades, scholarships, etc. - this is a good time to mention these achievements.

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  • General

    9. How would you ultimately describe your work style?

      How to Answer

      This question does not refer to your personality or character but more towards your methodology when getting your work done. Talk to the interviewer about your day-to-day approach to projects, communicating with coworkers, or collaborating with clients.

      Your work style might be:

      - Collaborative
      - Well-Planned
      - Speedy
      - Flexible or Adaptive
      - Independent
      - Company-focused
      - Team-based

      Written by Rachelle Enns

      User-Submitted Answer

      "I cannot put more of an emphasis on my particular work style. My work style includes well-planned and team-based. If I talk about well-planned as one of my working styles, I would say that I ensure that my following day is good to go before I leave work for the day. I like to come to work in the morning feeling organized and in control. My employer always welcomes this level of preparedness.
      I would also describe my working style as highly team-based. I always remember that my pace, quality of work, and outcome will always affect multiple people on my team. If I am unsure of the path to take on a project, I will consult with my team to ensure that my ideas align well with theirs."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      This is a strong response! You provide the interviewer with two specific aspects of your work style. I reorganized and reworded your answer a bit for clarity.

      "My work style includes careful planning and acting as if I am a team member, not working on projects independently. For example, before leaving work for the day, I always ensure that I plan for the next day. I like arriving to work in the morning feeling organized and knowing what my top priorities are. My employer has always welcomed this level of preparedness. I also see myself as part of a team, remembering that my pace, quality of work, and outcome will affect multiple people on my team. If I am unsure of the path to take on a project, I consult with my team to ensure my ideas align with theirs."

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  • General

    10. Are you currently interviewing with any of our competitors?

      How to Answer

      The interviewer is curious and would like to know if you visit any of their close competitors to discuss similar business analyst roles. You are never obligated to disclose who you are interviewing with, and you are usually best not to name any names in such a tight-knit industry.

      Let the interviewer know that you are active in your search but very discerning regarding your applications and final decision. You also do not want it to appear that you are putting all of your eggs into this one basket. Think of this as a first date question - you want to show your interest and keep some mystery! Be direct without giving away too much.

      Written by Rachelle Enns

      User-Submitted Answer

      "I am currently interviewing, but I cannot disclose whether they are your competitors or not."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good start! To avoid sounding abrupt or secretive, I recommend softening your answer a touch. I have provided an example below.

      "I am currently interviewing actively with similar organizations; however, what excites me about working for your organization is...(be specific). Could you share with me your timeline for making a hiring decision?"

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  • General

    11. Which career development goals have you set for yourself this year?

      How to Answer

      The interviewer would like to know that you are motivated to better yourself personally and professionally. Career development can come in many forms:

      - Conferences
      - Trade shows
      - Seminars & workshops
      - Reading
      - Podcasts
      - Online coursework
      - Finding a mentor

      Discuss with the interviewer how you plan to develop yourself professionally this year, and be sure to tie it into how this goal will benefit their company, should they choose to hire you.

      Written by Rachelle Enns

      User-Submitted Answer

      "My immediate goal is to secure a position at a company like this one where I can continue growing and improving myself personally and professionally. I enjoy challenges and look forward to opportunities where I will be able to assume more responsibilities.
      Ultimately, I'd like to move into management with a focus on strategy and development and work my way into a long-term position where I can build a stable career. Right now, I'm focusing on improving my communication skills through continuing education programs outside of work. I'm very interested in leadership positions and know effective communication is critical.
      While I'm happy as a member of any team I'm on, I'm looking forward to taking on leadership roles, eventually working my way into a manager or team leader position. I have been so lucky to have been surrounded by managers and team leaders who have been generous with their knowledge. I look forward to an opportunity to become a mentor for others like me within this field."

      Written by an Anonymous User

      Kristine Knutter

      Our Professional Interview Coach
      Kristine Knutter Reviewed the Above Answer

      Great answer! Your interviewer will be convinced you take career development seriously. It's essential to keep your answer focused on the question at hand about your goals for the upcoming year. So, I revised your response a bit to highlight your career development goals in the coming year. I suggest you provide some specifics about your goals related to improving your communication skills. E.g., Are you working to improve your written English, spoken English, or something else?

      "My immediate goal is to secure a position at a company like this one where I can continue growing and improving myself. I enjoy challenges and look forward to opportunities where I can assume more responsibilities. Over the next year, I'll be focusing on improving my communication skills, and I've already begun the process by enrolling in continuing education programs outside of work. I'm very interested in leadership positions and know effective communication is critical. In the next year, I'd like to take on small leadership roles. Eventually, I want to work my way into a position as a manager and team leader. I have been so lucky to have been surrounded by the manager and team leaders who have been generous with their knowledge, and I look forward to an opportunity to become a mentor for others within this field. Ultimately, I'd like to move into management with a focus on strategy and development."

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  • General

    12. Are you Six Sigma certified? Why is Six Sigma important to you, as a business analyst?

      How to Answer

      Being Six Sigma certified is not always a requirement for a business analyst; however, this type of training never hurts! Six Sigma certification comes in various levels, including white belt, yellow belt, green belt, and MBB, which is short for Master Black Belt. Discuss with the interviewer if you have this type of training and how it helps you do your job as a business analyst.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have taken six sigma certification for white and yellow belt. It's imperative, as a business analyst will be solving the problem and getting root cause analysis and risk analysis. Hence, I feel it will allow our customers to see the perfect problem-solving and analyze risk. Both of the issues are well-covered in the lean six sigma course."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You make a good case for a BA to be Six Sigma certified! If you plan to go further with your Six Sigma belts, be sure to express this as well. I have tweaked your answer slightly to make it more personal to you.

      "I have completed my Six Sigma white and yellow belt certification. It's crucial to me, as a Business Analyst, that I am knowledgeable in Six Sigma as I will be solving problems, performing root cause analysis, and also risk analysis. My Six Sigma knowledge will help me show our customers (discuss the average customer pain point and how your Six Sigma knowledge will help). I plan to continue my studies and earn my ___ belt in the future."

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  • General

    13. What key strengths should a business analyst possess?

      How to Answer

      An excellent business analyst will be analytical, a great critical thinker, and a fantastic problem solver. There are many essential strengths that a business analyst should have, and it may be hard to choose. Start by reviewing the job description or job posting, and pick out a few key strengths that the potential employer seeks. Then, form your response based on those keywords which you possess.

      Written by Rachelle Enns

      User-Submitted Answer

      "A business analyst's key strengths are effective communication, determined problem solving, and being a forward thinker. Communicating effectively is about reading between the lines, identifying points of disconnect, and listening well. Problem-solving requires both critical and creative thinking. Sometimes, traditional frameworks and methodologies don't provide an ideal solution and need further modification to resolve the issue."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      These are significant strengths, and you do a great job highlighting why they are essential. Try making this answer more specific to you by laying out that you possess these strengths yourself.

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  • Operational

    14. Which decision-making technique do you deploy most often?

      How to Answer

      The interviewer wants to understand the techniques and thought processes you use, to come to conclusions when working on projects. Pareto Analysis or the 80/20 rule is a commonly used decision-making technique, as is T-Chart Analysis, and more. Discuss with the interviewer what you know about decision-making and the importance of coming to accurate conclusions.

      Written by Rachelle Enns

      User-Submitted Answer

      "If it is a project that I'm familiar with, then I apply my past experiences to make individual decisions. If it is a brand new project, I will interact with team members and research to arrive at an informed decision."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      These are great approaches for either scenario. It's nice that you gave two distinct responses! You sound very competent :)

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  • Operational

    15. How often do you discuss work with your colleagues to think up new systems and styles of working?

      How to Answer

      The interviewer would like to know if you discuss creative ideas with your coworkers. They are interested in determining if you use your creative mind with your colleagues to discuss plans and systems in the workplace. Talk to the interviewer about how you have used creative thinking in the workplace.

      Written by William Swansen on October 25th, 2021

      User-Submitted Answer

      "I believe in teamwork and collaboration. I always encourage them to share new ideas and learn. I always organize a small retrospective meeting with the team after the end of every sprint where we discuss four main points: what when well, what works, lesson learned, and how could be better."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      This is a good response. You make it clear that you meet with your colleagues after every sprint or, in other words, frequently to brainstorm ways to improve and discuss what went well. Nice job!

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  • Operational

    16. What are your thoughts on Agile software development? Do you encourage Agile methodologies with your clients?

      How to Answer

      Agile software development and its overall principles have been openly embraced by organizations worldwide since its inception. Agile encourages collaboration with teams, customers, and the end-user, allowing for more cross-functional projects to happen with fewer hiccups.

      However, there are still some people who strongly argue against Agile. Those people tend to prefer Waterfall, for instance. Discuss your thoughts on Agile with the interviewer, keeping in mind that it's best to research where the hiring company stands on Agile before your interview.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have worked in an Agile environment before, and I encourage methodologies because Agile is based on a team-based approach and clear communication by keeping all the stakeholders in the loop at all the stages of the software development. In this way, a client will be a part of the process with the rest of the team and can see the project's progress with total transparency."

      Written by an Anonymous User

      Marcie Wilmot

      Our Professional Interview Coach
      Marcie Wilmot Reviewed the Above Answer

      Great answer! It sounds as though you have experience using Agile practices and a clear understanding of why it's a practical methodology to use. You do a great job outlining the advantages of Agile.

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  • Operational

    17. As a business analyst, when do you consider a project successful and complete?

      How to Answer

      Just because a client has signed off on a project, that does not mean your job as a business analyst is done. The interviewer would like to understand when you consider a project to be successful and complete. Share that you are available to your clients when they need you and that you do not abandon them the moment they sign off on a project.

      Written by Rachelle Enns

      User-Submitted Answer

      "Clients have varying expectations on completing projects, but I generally operate on the rule that the project is not complete if there are still any loose ends. I usually consider a project coming to a close when documentation is archived and invoices are paid. However, I will still be available to the client if they have any apprehensions or last-minute questions."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Excellent answer! It sounds like you go above and beyond to make sure your clients are 100% taken care of.

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  • Operational

    18. How do you show your clients the importance of communication during a project?

      How to Answer

      The interviewer would like to know that you lead by example in communication in the workplace. Breakdown of communication in a business setting can have dire effects on the profitability of an organization. This effect is why it is essential, as a business analyst, to understand that 'telling' and 'showing' are two very different things when it comes to proper communication with your clients and their teams. Give examples of how you put dialogue into action throughout your projects.

      Written by Rachelle Enns

      User-Submitted Answer

      "I think it is best to lead by example when communicating on a project. The best way to demonstrate this is by setting the tone and expectations of communication in written, verbal, or even interpersonal conversations."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Perfect answer! Your response is highly professional and showcases the fact that you value communication.

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  • Operational

    19. How do you determine the difference between a risk and an issue?

      How to Answer

      If you have experience as a business analyst or a project manager, you know full well that there is a world of difference between a genuine risk and an issue. The interviewer wants to see that you are not going to overlook probability but that you can also focus your attention on current problems.

      Written by Rachelle Enns

      User-Submitted Answer

      "Risks are potential predicted problems, whereas an issue has already happened and needs to be resolved. I can recommend how to resolve an issue to clients, but I would prefer to establish precautionary measures before doing damage control."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Excellent point, and an excellent distinction between risk and issue. Well said!

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  • Operational

    20. Tell me about your experience working with teams from various departments of the organization.

      How to Answer

      The interviewer would like more information on your exposure to working in a cross-functional environment. If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project that required you to collaborate with the human resources, IT, and sales teams. Share any challenges that came up and what you learned from the experience.

      Written by Rachelle Enns

      User-Submitted Answer

      "In my current and previous job, many projects were cross-functional and required input from many team members. My overall approach to a collaborative process can be summarized in the following: establish objective, plan functionalities needed and resources required, monitor progress, assess, and implement. In my current position, I work primarily with the technical lead and upper management."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It seems you have a strong methodology for your collaboration process, which has likely served you very well!

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  • Operational

    21. Talk to me about your specific technical skills as a business analyst.

      How to Answer

      Whether your career focus is on being a data business analyst, an IT business analyst, or a strategic business analyst, your response to this question may be entirely different.

      If you are interviewing for a data-focused role, your technical skills may include data analysis software and visual presentation programs such as PowerPoint. As an IT business analyst, you likely have exposure to software development tools and templates. Then, as a strategic business analyst, your technical skills may be better suited for professional industries and include strategic and business case analysis software and applications. Discuss with the interviewer which technical skills you will bring to their organization.

      Written by Rachelle Enns

      User-Submitted Answer

      "My strongest technical skillset revolves around Microsoft Suite, creating models in Excel, presentations with PowerPoint, and reports on Word. I am not limited to those tools. I find SAS, SPSS, and Tableau to be quite useful for testing and modeling as well."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good overview! You show strengths in a variety of technical areas.

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  • Operational

    22. Tell me about your involvement in systems development life cycle and user acceptance testing.

      How to Answer

      An experienced business analyst will have exposure to SDLC, which is systems development life cycle or application development lifecycle. When a business introduces new software or applications to their organization, they need to ensure the change is well planned, adequately tested, and then properly deployed company-wide. A seasoned business analyst can make this process run smoothly, saving valuable organization time, resources, and funds. Describe your experience with SDLC and user application testing. If you do not have exposure to these activities, be sure to express your interest in becoming involved and learning.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have limited experience in SDLC but, in the case studies I have done, I find it fascinating to analyze the different specs of software programs/applications and see how they succeed and fail in their perspective ways."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Although you have limited experience, you do an excellent job showing interest in SDLC and an openness to learn more. Good work!

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  • Operational

    23. When planning, how often do you create alternative scenarios to help you adjust to changing situations?

      How to Answer

      A talented business analyst will have the ability to pivot, adapt, and change at a moments' notice. As a business analyst, you know that problem-solving and thinking outside the box when it comes to changing situations is a valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios for your clients and accounts. You may never need to take on these scenarios; however, it's excellent for the interviewer to know that you can adapt your plan on the fly.

      Written by Rachelle Enns

      User-Submitted Answer

      "There are no guaranteed outcomes, so I think it is important to have contingency plans consistently. Especially when there are many stakeholders involved, it is good practice to answer their "what if this happens" questions and instill confidence that the team can adapt. Whether creating a sensitivity scenario Excel model or finding a different technical solution, it is essential to understand how the pivot would occur and be handled."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Good answer! It seems that you put a lot of effort into making sure stakeholder questions are answered and that you have a contingency plan in place whenever possible.

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  • Operational

    24. Which data modeling software do you prefer to use?

      How to Answer

      Most commonly, business analysts will use Microsoft Excel or Visio for their data modeling needs. Likely, the preferred software or program will be mentioned in the hiring company's job posting, so be sure to refer to that. If you have experience in the software or applications they use, be sure to mention your level of exposure and expertise. If you do not have experience in their preferred programs or software, discuss how you can apply your current knowledge to their systems.

      Written by Rachelle Enns

      User-Submitted Answer

      "I have the most experience with and knowledge of Excel. I would consider myself an advanced Excel user. I find it most useful for calculations, data sorting and mapping, and visual representation of data. I have taken online courses on Visio, SPSS, SAS, and Tableau to strengthen my data analysis and representation skills."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your answer is nice and clear, and you highlight deep strengths in Excel. Your interest in expanding your Visio, SPSS, etc., is a significant bonus.

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  • Technical

    25. Describe Kano Analysis and why it is important.

      How to Answer

      Kano Analysis was created to meet the ever-changing needs of customers and clients. When analyzing a product, it's vital that a company fully understands how to determine customer happiness. There are three points to Kano Analysis:

      - Unexpected Delighters
      - Performance Attributes
      - Must-Have Attributes

      Show the interviewer that you understand these three points work together to help you analyze customer satisfaction.

      Written by Rachelle Enns

      User-Submitted Answer

      "Kano Analysis is a quality measurement tool that is used to define which requirements are important. It helps to rank customers' requirements, as all the requirements cannot be of importance for the project purpose. It helps prioritize and classify the needs of the customer."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Nice and straightforward - easy to understand!

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  • Technical

    26. What are the various SDLC models?

      How to Answer

      SDLC stands for Software Development Life Cycle, a concept that IT Business Analysts often use. There are various SDLC models, including Agile, Waterfall, Spiral, Iterative, and V-Shaped. Display to the interviewer that you understand the variances between these models by briefly discussing their differences.

      Written by Rachelle Enns

      User-Submitted Answer

      "SDLC models are waterfall, agile, and spiral. I think Agile is very important, as it gives us a reason to adapt and make changes on the spot."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Nice job! These questions may come up in an interview so that the interviewer can see if you have the correct knowledge base/fundamentals for a BA role.

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  • Technical

    27. What does the acronym INVEST mean, to technical teams and project managers?

      How to Answer

      A good business analyst should understand that the acronym INVEST is for:

      - Independent
      - Negotiable
      - Valuable
      - Estimable
      - Sized appropriately
      - Testable

      Show the interviewer that you are familiar with industry terms by explaining what INVEST means, breaking down each word. If you are not familiar with INVEST, that is okay. Likely, this means that you do not often work in the IT space.

      Written by Rachelle Enns

      User-Submitted Answer

      "The acronym INVESTstands for independent, negotiable, valuable, estimable, sized, and testable. It is best used for creating user stories with product managers, developers, and IT teams. A summary explanation of INVEST is the story should be self-contained; the user stories can be modified; there should be a goal or a value attached to the user story. The size of the user story should always be easily estimated; the user story should not be too large or small and should be easy to see when the project is complete and correct."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Great outline and explanation. You offer helpful, full answers that highlight your depth of knowledge.

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  • Technical

    28. What does the acronym PEST stand for, and have you ever used it?

      How to Answer

      PEST is a form of analysis used to pick apart a business environment, allowing a business analyst to understand all of the external factors a company may be facing. PEST is for; Political, Economic, Social, and Technological. As a seasoned business analyst, you should know what PEST is and how to tackle this type of analysis. Show the interviewer that you have the knowledge they are seeking.

      If you have never used PEST analysis before, that is okay too, merely show the hiring authority that you understand the concept and are eager to work with this form of analysis in the future.

      Written by Rachelle Enns

      User-Submitted Answer

      "I had not used PEST yet, but I had used it in college when I was working on sustainability and compared it with PEST and its impact on all. As a business analyst, it should be considered as we solve problems and mitigate risk. The understanding of this term is very responsible."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      I can see where you are going with this answer; however, I encourage you to extend and better complete your thoughts. Ideally, your answers will tie in with the job in question. I have provided an example below.

      "I learned about PEST in college and understand that it is an acronym for the political, economic, social, and technological factors which impact a business. In college, I worked on a sustainability project and (discuss the project and how PEST was used). As a Business Analyst, I will continue to use PEST as I solve problems and mitigate risk."

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  • Technical

    29. What is benchmarking, and why is it important?

      How to Answer

      By definition, to benchmark is to evaluate or compare with a pre-set standard. When a business analyst is benchmarking, they take a deep dive into a competing organization and then use those marks to set a standard for the company they are working with.

      This deep dive could include hiring practices, return policies, product development, manufacturing procedures, and more. Explain to the interviewer how you, as a successful business analyst, use benchmarking to help your clients achieve their goals.

      Written by Rachelle Enns

      User-Submitted Answer

      "Essentially, benchmarking is setting your business standards against your competitors. Benchmarking can encompass product development, profitability ratios, to manufacturing procedures. Benchmarking helps evaluate competitors' performance and learn how to benefit successful practices and avoid errors. From there, you can dissect existing processes utilizing multiple sets of data and develop a plan to implement them."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      A very clear answer - good job! You seem to have a knack for explaining your work in easy-to-understand terms, a valuable skill in your line of work.

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  • Technical

    30. Name two important types of charts or diagrams a business analyst would use. Why are these important?

      How to Answer

      The hiring authority wants to see that you have basic knowledge of the diagrams and charts that you will be using during your business analyst career. Some examples include:

      - Data Flow Diagrams
      - Activity Diagrams
      - Use Case Diagrams
      - Brainstorm Mind Map
      - Feature Roadmap
      - Organizational Chart

      You are likely familiar with a few of these charts and diagrams, so be sure to choose a couple of options that you know well and can easily discuss.

      Written by Rachelle Enns

      User-Submitted Answer

      "I think competitive comparison matrix and performance reports are fairly imperative. The competitive comparison matrix help with prioritization by helping understand what requirements are essential for competitive advantages or status quo in the marketplace. Performance reports give an excellent overall 360 view of past data and results that help stakeholders make quick and informed decisions."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You make an excellent case for these, and why they are important/helpful"”excellent answer.

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