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Front Desk Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Front Desk was updated on March 22nd, 2021. Learn more here.

Question 1 of 30

Why should we hire you as our Front Desk personnel?

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Front Desk Interview Questions & Answers

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  1. 1.

    Why should we hire you as our Front Desk personnel?

  2. 2.

    What tools do you need to deliver excellent customer service?

  3. 3.

    What attributes do you think we should look for when hiring Front Desk personnel?

  4. 4.

    As a Front Desk Associate, what do you believe is your best asset?

  5. 5.

    Have you ever worked with a CRM or client management software?

  6. 6.

    Tell me about the latest customer service approach you have implemented.

  7. 7.

    How are your computer skills?

  8. 8.

    How well do you work in a cross-departmental environment?

  9. 9.

    Have you ever received a negative review from a customer?

  10. 10.

    Why did you choose to become a Front Desk Associate?

  11. 11.

    In which ways can a Front Desk Associate contribute to a company's overall success?

  12. 12.

    As a service professional, who do you look to for advice on customer service, and best business practices?

  13. 13.

    Have you ever trained or coached another Front Desk Associate?

  14. 14.

    From the perspective of a Front Desk Associate, how can we improve the guest experience?

  15. 15.

    As a Front Desk Associate, how do you define excellent customer service?

  16. 16.

    How do you feel about saying 'no' to a customer with unreasonable requests?

  17. 17.

    Are you comfortable handling a very busy, multi-line phone system?

  18. 18.

    If you could take any administrative related coursework, what would you choose?

  19. 19.

    Being at the front desk, how do you minimize distractions?

  20. 20.

    When have you received exceptional customer service? What made the experience stand out?

  21. 21.

    How would you help a customer who you found difficult to understand due to a language barrier?

  22. 22.

    How do you deal with difficult people?

  23. 23.

    Name a time where you went above and beyond to satisfy a guest.

  24. 24.

    In your most recent position, what was the most common customer service issue you addressed?

  25. 25.

    What has been your most quantifiable achievement as a Front Desk Associate, this year?

  26. 26.

    What type of formal customer service training have you received?

  27. 27.

    Would you be willing to work over 40 hours a week?

  28. 28.

    Tell me about a situation that tested your patience.

  29. 29.

    How many days were you absent from work last year?

  30. 30.

    What do you do to ensure guests feel welcome while waiting?