Front Desk Mock Interview

Master 30 Front Desk interview questions covering guest interactions, multitasking, and problem resolution.

Question 1 of 30

Why did you choose to become a Front Desk Associate?

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

You have likely chosen a career as a Front Desk Associate because you're naturally friendly and are keen to help people out. This helpfulness, combined with other hard and soft skills, makes you great at your job! Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have always desired a career in hospitality. I enjoy helping people in person and over the phone. I am a whiz when it comes to finding resources, scheduling, and providing helpful information promptly. I am eager to grow in my customer service skills while learning how to be the best point of communication between my company and its customers."

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I am fascinated by your job position in the front office because I would love to expand my Customer Service career. Also, I have enrolled on the course in accounting and bookkeeping for next year so that I believe that I can share the knowledge about accounting, as well as my experience in childcare, particular in customer service, relationship building, greeting and providing advice and information to the customer. I would love to contribute to your company to achieve the vision of your outfit

Kevin's Feedback

You sound very enthusiastic about this role, which is great! Your answer may be more suitable for a question like, 'Why should we hire you?' or 'Why do you want to work here?' With this particular question, the interviewer asks why you are choosing a career as a front desk associate. Some options would be to discuss what you enjoy most about working as a Front Desk Associate while talking about your related long-term goals. I have provided a starter for you below.

“I am naturally outgoing, friendly, and am very skilled at relationship building. I am also very customer service oriented, and have strong interpersonal skills. But I also have an analytical side and have a knack for accounting and bookkeeping. So this unique skill set seemed to perfectly fit the ideal requirements of serving as a front desk associate. I feel like I am really good at it, and doing what you’re good at makes you happier. Providing helpful information and advice to the public seems like a perfect fit for me, and I have no doubt I’d make an impact here.”

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30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

Front Desk Mock Interview

Why did you choose to become a Front Desk Associate?

30Front Desk Interview Questions & Answers

1.Why did you choose to become a Front Desk Associate?

2.How do you deal with difficult people?

3.Name a time where you went above and beyond to satisfy a guest.

4.From the perspective of a Front Desk Associate, how can we improve the guest experience?

5.How are your computer skills?

6.Why should we hire you as our Front Desk personnel?

7.In your most recent position, what was the most common customer service issue you addressed?

8.What attributes do you think we should look for when hiring Front Desk personnel?

9.Tell me about the latest customer service approach you have implemented.

10.As a service professional, who do you look to for advice on customer service, and best business practices?

11.What has been your most quantifiable achievement as a Front Desk Associate, this year?

12.What type of formal customer service training have you received?

13.Would you be willing to work over 40 hours a week?

14.Tell me about a situation that tested your patience.

15.How many days were you absent from work last year?

16.What do you do to ensure guests feel welcome while waiting?

17.As a Front Desk Associate, how do you define excellent customer service?

18.How do you feel about saying 'no' to a customer with unreasonable requests?

19.What tools do you need to deliver excellent customer service?

20.Have you ever worked with a CRM or client management software?

21.How well do you work in a cross-departmental environment?

22.Are you comfortable handling a very busy, multi-line phone system?

23.As a Front Desk Associate, what do you believe is your best asset?

24.In which ways can a Front Desk Associate contribute to a company's overall success?

25.If you could take any administrative related coursework, what would you choose?

26.Being at the front desk, how do you minimize distractions?

27.Have you ever trained or coached another Front Desk Associate?

28.When have you received exceptional customer service? What made the experience stand out?

29.Have you ever received a negative review from a customer?

30.How would you help a customer who you found difficult to understand due to a language barrier?