Front Desk Mock Interview

To help you prepare for your Front Desk interview, here are 30 interview questions and answer examples.

Front Desk was updated by on March 4th, 2020. Learn more here.

Question 1 of 30

What do you do to ensure guests feel welcome while waiting?

"As per procedure at my previous job, we served guest refreshments if they were to wait. I'd also brief the guest on the establishments' facilities, encouraging them to check out our offering. If I had free time on my hands, I would converse with them, ask where they're from, and ensure them that they'd enjoy their stay at our hotel."

Next Question

30 Front Desk Interview Questions & Answers

Below is a list of our Front Desk interview questions. Click on any interview question to view our answer advice and answer examples. You may view 20 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. What do you do to ensure guests feel welcome while waiting?

  • 2. How would you help a customer who you found difficult to understand due to a language barrier?

  • 3. Have you ever received a negative review from a customer?

  • 4. When have you received exceptional customer service? What made the experience stand out?

  • 5. Have you ever trained or coached another Front Desk Associate?

  • 6. Being at the front desk, how do you minimize distractions?

  • 7. If you could take any administrative related coursework, what would you choose?

  • 8. In which ways can a Front Desk Associate contribute to a company's overall success?

  • 9. As a Front Desk Associate, what do you believe is your best asset?

  • 10. Are you comfortable handling a very busy, multi-line phone system?

  • 11. How well do you work in a cross-departmental environment?

  • 12. Have you ever worked with a CRM or client management software?

  • 13. What tools do you need to deliver excellent customer service?

  • 14. How do you feel about saying 'no' to a customer with unreasonable requests?

  • 15. As a Front Desk Associate, how do you define excellent customer service?

  • 16. Why did you choose to become a Front Desk Associate?

  • 17. How many days were you absent from work last year?

  • 18. Tell me about a situation that tested your patience.

  • 19. Would you be willing to work over 40 hours a week?

  • 20. What type of formal customer service training have you received?

  • 21. What has been your most quantifiable achievement as a Front Desk Associate, this year?

  • 22. As a service professional, who do you look to for advice on customer service, and best business practices?

  • 23. Tell me about the latest customer service approach you have implemented.

  • 24. What attributes do you think we should look for when hiring Front Desk personnel?

  • 25. In your most recent position, what was the most common customer service issue you addressed?

  • 26. Why should we hire you as our Front Desk personnel?

  • 27. How are your computer skills?

  • 28. From the perspective of a Front Desk Associate, how can we improve the guest experience?

  • 29. Name a time where you went above and beyond to satisfy a guest.

  • 30. How do you deal with difficult people?