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Front Desk Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated March 3rd, 2020 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Why did you choose to become a Front Desk Associate?
View Answer
How to Answer
You have likely chosen a career as a Front Desk Associate because you're naturally friendly and are keen to help people out. This helpfulness, combined with other hard and soft skills, makes you great at your job! Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role.
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Top 30 Front Desk Interview Questions with Full Content
1.
Why did you choose to become a Front Desk Associate?
You have likely chosen a career as a Front Desk Associate because you're naturally friendly and are keen to help people out. This helpfulness, combined with other hard and soft skills, makes you great at your job! Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role.

Rachelle's Answer
"I have always desired a career in hospitality. I enjoy helping people in person and over the phone. I am a whiz when it comes to finding resources, scheduling, and providing helpful information promptly. I am eager to grow in my customer service skills while learning how to be the best point of communication between my company and its customers."
2.
Why should we hire you as our Front Desk personnel?
Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, new industry-related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

Rachelle's Answer
"I have ten years of experience working at the front desk in the guest services industry. I have a proven track record of satisfied customers and will continue to build that professional reputation within your organization. I often provide my employer with creative solutions on how to provide the best possible service and elicit more positive online reviews. Having been a part of the industry for many years, I have seen a lot of change with systems, social media influence, and approaches to customer satisfaction. I have adapted to every change and innovation with ease and excitement, and I look forward to doing that at your company as well."
3.
As a service professional, who do you look to for advice on customer service, and best business practices?
As a successful customer-facing professional, you should have at least one stable influence to guide you in your customer service and business approach. For you, a Front Desk Associate, this could be a supervisor of the past or present, a business-minded manager whom you admire, or someone who has mentored you along the way. Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past.

Rachelle's Answer
"Initially, I will look to my management team as well as the company training and resources available to me. I will also lean on what I learned as a student, obtaining my diploma in business management. As I grow in my role and require more variety in my learning, I will continue looking to podcasts and audiobooks, which are my among my favorite ways to learn and gain new skills."
4.
In which ways can a Front Desk Associate contribute to a company's overall success?
The interviewer wants to see that you know your role as an administrator is a valuable one. Answer confidently, and prove to the interviewer that you are the highly-valued teammate, the missing piece of the puzzle, the comrade that they need!

Rachelle's Answer
"I believe that a great Front Desk Associate acts as the eyes and ears of the company. They often talk to the customers one-on-one, more than anyone else in the organization. They understand the needs of the clients and are the first impression of the company to most. For these reasons, I ensure that my attitude, and my appearance, is highly professional at all times."
5.
How do you feel about saying 'no' to a customer with unreasonable requests?
In a customer service focused role, you have likely come across some pretty crazy requests from customers! The interviewer is interested in knowing where you draw the line when it comes to outlandish claims or needs that you cannot deliver. Give an example of a time when you had to say no to a customer. Assure the interviewer that you are happy to accommodate anyone within reason.

Rachelle's Answer
"In the service profession, there will be customers who want you to deliver the impossible. I am down for a challenge; however, there are some things that I cannot do. If I came across an unreasonable situation, I would take the time to educate the customer on what I could do and ensure they were able to gain something from the interaction rather than just being turned away."
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