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Top 20 Front Desk Interview Questions

Question 1 of 24
Why did you choose to become a front desk clerk?
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Question 2 of 24
Why should we hire you?
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How to Answer
Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
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Question 3 of 24
Are you a people person?
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How to Answer
Explain how you enjoy working with others at work, whether with coworkers or customers, or both! Do you love spending time with your friends? Are you energized by good conversations? Would you prefer to work in a group of people than alone? Most likely, you are a people person. Now you just need to know how to talk about it.
Answer Example
"I enjoy working as a team at work because I learn so much from my coworkers. I like being able to support others and help out in any way I can. You can learn so much from people, even strangers."
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Question 4 of 24
Tell me about your experience in this field.
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How to Answer
Be honest with the interviewer, but keep in mind that you can talk about your past experience if it relates. This means, it doesn't matter if it was working in the same industry. Share any experience that is relevant, talking about your transferable skills, like customer service, administration and retail experience. If you have no relevant experience, talk about how excited you are to learn. Odds are that the interviewer will ensure you receive more training when you begin your new role because they know you will benefit from the extra knowledge!
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Question 5 of 24
How do you handle stress on the job?
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How to Answer
Are you someone who is able to handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to manage pressure in the workplace.

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Question 6 of 24
How do you respond to problems that require a quick solution?
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Question 7 of 24
Would you be willing to work over 40 hours a week?
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Question 8 of 24
Can you tell me about a time that tested your patience?
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Question 9 of 24
How do you respond to customer or client complaints?
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Question 10 of 24
How many days were you absent from work last year?
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Question 11 of 24
What in the past demonstrates your ability to handle this position?
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Question 12 of 24
What do you do to ensure guests feel welcome while waiting?
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Question 13 of 24
Do you have any experience in customer service?
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Question 14 of 24
Can you speak any other languages?
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Question 15 of 24
How do you deal with difficult people?
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Question 16 of 24
Name a time where you went above and beyond to satisfy a guest.
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Question 17 of 24
How can you improve our company?
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Question 18 of 24
How are your computer skills?
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Question 19 of 24
How are your communication skills?
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Question 20 of 24
How would others describe you?
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Question 21 of 24
How are your customer service skills?
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Question 22 of 24
What are your future goals with this company?
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Question 23 of 24
What issues have you had in the past with a customer and how did you resolve it?
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Question 24 of 24
What do you think will be a challenge for you, in this job?
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About Front Desk

February 5th, 2017

Front Desk Clerks can find employment in hotels, resorts, or buildings where concierge services are provided. Medical related facilities and spa's may also employ Front Desk Clerks.

A Front Desk Clerk must be customer service driven at all times. This is a customer-facing role where the primary responsibility is to tend to all customer and guest needs. Delivering exceptional customer service over the phone may also be a requirement. Dispute resolution skills are also very important as a Front Desk Clerk.

As a Front Desk Clerk you are the point of contact for any guests and customers who have a question. For this reason, a Front Desk Clerk must be knowledgeable when it comes to the amenities available around the facility. This can include local restaurants, tourist attractions, and shopping malls. Strong communication skills are a must.

Front Desk Clerk's should be technically savvy as they will often be required to use robust booking systems and CRM's (Customer Relationship Management Software). Taking payment from clients will also be a common task. A Front Desk Clerk may be required to handle a multi-line phone system.

Most Front Desk Clerk roles do not require any formal post-secondary education however there are courses available in hospitality and tourism. These courses can prove valuable for those wishing to gain employment at a resort or other vacation related facility. Other education options could include a Degree in Business Administration.

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