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Admin Mock Interview

To help you prepare for your Admin interview, here are 20 interview questions and answer examples.

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Question 1 of 20

In which ways can an administrator contribute to a company's overall success?

How to Answer

The interviewer wants to see that you know your role as an administrator is a valuable one. Answer confidently, and prove to the interviewer that you are the highly-valued teammate, the missing piece of the puzzle, the comrade that they need!

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List of 20 Admin Interview Questions & Answers

  • 1.

    In which ways can an administrator contribute to a company's overall success?

      How to Answer

      The interviewer wants to see that you know your role as an administrator is a valuable one. Answer confidently, and prove to the interviewer that you are the highly-valued teammate, the missing piece of the puzzle, the comrade that they need!

      1st Answer Example

      "The interviewer wants to see that you know your role as an administrator is a valuable one. Answer confidently, and prove to the interviewer that you are the highly-valued teammate, the missing piece of the puzzle, the comrade that they need!"

      Entry Level

      "I think that an attentive administrator will ensure the daily activities go round. A good admin should keep everyone organized and on task. They will have the ability to put out potential issues before they become bigger disasters. An administrator should act as a buffer, in a sense, taking care of the tasks that the executives may not need to."

      Experienced

      "An experienced administrator, like myself, understands that our contribution comes in many forms. For myself, I know that my work keeps everyone in the office on task, keeps our processes and deliveries streamlined, and ensures that we never skip a beat when it comes to the deliverables expected of us."

  • 2.

    Have you ever trained or coached another administrator?

      How to Answer

      The interviewer would like to know the extent of your experience when it comes to training, coaching, and mentoring others. You may not have formal experience in a workplace setting, but it is highly likely that you have coached someone in the past. This situation may include tutoring a classmate while attending University, or perhaps training someone in a volunteer capacity. Explain the approach that you took and express which aspects of coaching someone else you enjoyed.

      1st Answer Example

      "In my current position I am responsible for training any temp administrators. We have a variety of executives that need additional support, depending on the volume of client work, or even seasonally. Also, should one of our executive assistants be on vacation, we will call in a temp from an agency to fill the gap. This training usually includes our computer systems, our phone lines, and everyday processes."

      Entry Level

      "I have worked as a part-time chemistry tutor for struggling students, through high school and now University. Chem has always been one of my stronger subjects, and it was a great way for me to earn extra cash while in school. I think that I am a great teacher because I am patient and can break down complicated concepts into easy-to-understand terms."

      Experienced

      "I have coached and trained many other administrators, through my twelve-year career as an administrator. In our current organization, we do see a fair amount of turnover. I train approximately 3-4 new people per year. My training style is easy to follow, and I encourage a lot of hands-on learning."

  • 3.

    What types of projects do you get excited to work on?

      How to Answer

      The interviewer would like to know that the type of work available to you in this role is going to be work that excites you! Think back to projects that you have worked on in the past that indeed fired you up. Describe that particular situation to the interviewer, highlighting what it was that made you enjoy the scope of the role so much. Perhaps you were introduced to a new department or given additional client-facing responsibilities. Whatever it was, be sure to exude a lot of enthusiasm in your answer. You would be wise to tie your reply in with the duties included in this particular role.

      1st Answer Example

      "I get excited when included in high-volume projects with some of my company's biggest clients. Of course, my involvement with these high-profile clients means being extra-dutiful, but I embrace challenges like that, wholeheartedly. I like to feel like I am making an impact on the bigger picture. What caught my eye about your particular role is that the administrator will be supporting the executive suite, meaning involvement in bigger-impact projects."

      Entry Level

      "I would love to be involved in a project with a new client so that I can experience your process from step 1 to completion. I think that being involved in that type of capacity would give me a full scope of the work here. Any project that gives me a bigger picture understanding of your company's goals is an exciting opportunity for me."

      Experienced

      "I get excited working on projects geared to the growth of the company for which I work. When I saw your position was greatly focused on streamlining internal processes to prepare for future growth opportunities for the company, I became very excited to apply here."

  • 4.

    What are your favorite apps and technical resources?

      How to Answer

      The interviewer would like to know about those handy apps and resources you may regularly use, to keep yourself organized and on top of your administrator game! This question also represents an excellent opportunity for you to ask the interviewer what types of resources they prefer at their company.

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  • 5.

    How do you keep your digital files organized?

      How to Answer

      The interviewer would like an example of what you consider to be 'organized' and how you remain that way. We all know that digital files can become pretty disorganized, quickly, if we don't pay close attention. Describe the methods that you use to ensure your data is easy to locate.

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  • 6.

    Walk me through a typical day in your most recent position.

      How to Answer

      The interviewer would like to know what tasks and duties make up the bulk of your day. Discuss your primary responsibilities, who you support, who you talk to in a day, and how you handle a large workload.

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  • 7.

    Being at the front desk, how do you minimize distractions?

      How to Answer

      If this administrator role places you at the front desk, in the middle of all the action, then the interviewer needs to be assured that you are not going to fall victim to distractions left, and right! Talk about how you would ensure that you remained on task. If you are currently in an environment with high-traffic, refer to that experience and what you do to minimize distractions.

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  • 8.

    If you could take any admin related coursework, what would you choose?

      How to Answer

      The interviewer would like to know that you have an interest in continued learning, and education. There are many admin related courses available whether they be online, at a community center, or at your local college or university. Chances are, the class that you would choose is one of your areas of weakness, so this question can be a less direct way of asking what your greatest weakness is. The way in which you reply could also give the interviewer an indication of your most significant interests when it comes to the scope of your administrative work.

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  • 9.

    What are the latest versions of Microsoft Office you have used? Rate your level of comfort in the suite of programs, from 1-10.

      How to Answer

      Your answer to this question can be short and sweet. Chances are since you are applying to an administrator role that you have exposure to the Microsoft Office Suite.

      Included in Microsoft Office Suite may be:

      -Excel
      -Access
      -OneNote
      -PowerPoint
      -Outlook
      -Publisher
      -Word

      Rate your skills from 1-10 with 10 being an expert and 1 being no exposure at all. There is almost always something to learn so unless you are teaching a program at a University level, chances are you have not achieved a 10 in any of these programs. Point out your areas of strength and discuss your willingness to become stronger in this suite of applications.

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  • 10.

    Describe the office environment in which you best thrive.

      How to Answer

      The interviewer would like to know the type of office environment that you respond best to. Be honest when you answer this question as it's crucial there is a two-way fit here. Nobody wants to take a new job and then quickly realize that the environment is not what they wanted. If there are cues on the company's website regarding their workplace culture, be sure to reference those.

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  • 11.

    Why do you want a career as an administrator?

      How to Answer

      The interviewer wants to know what the driving force is behind your application to their organization. Perhaps your education is directed towards a career as an administrator. Maybe you have a penchant for process and organization. Or, you chose a job to follow in the footsteps of someone you admire. Whatever your 'why' be sure to express it with enthusiasm.

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  • 12.

    What technical, and computer skills, do you possess?

      How to Answer

      The interviewer would like a more comprehensive idea of your technical skills. It's likely that there is a list of desired skills on the job posting or job description, so be sure to refer to those 'must-have' and 'nice-to-have skills in your reply.

      Some of the most common technical and computer skills an employer will look for these days include:

      -Microsoft Word
      -Microsoft Outlook
      -Microsoft PowerPoint
      -Microsoft Project
      -Microsoft Excel
      -Microsoft Access
      - Google Suite (G-Suite)
      - QuickBooks
      - WordPress
      -Photoshop
      - InDesign
      - Oracle
      - PeopleSoft
      - SAP (Various modules)
      - SalesForce
      - Point of Sale (POS) Systems

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  • 13.

    As an administrator, what do you believe is your best asset?

      How to Answer

      You have many assets that you plan to bring with you to this new job but how do they fit in with what the company is actively seeking? Take another peek at the job description or job posting, and make a note of which assets crossover with their must-have's. Be sure to use unique keywords that will make you memorable.

      Some great assets for an administrator to possess:

      - Strong knowledge of related industry terminology
      - An understanding of industry trends
      - Full grasp on the technology used in the company
      - Skilled in the use of social media
      - Exceptional writing skills, either technical or persuasive
      - Understanding of business finance, profit, and loss
      - Experience dealing with vendors, or contract negotiations

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  • 14.

    Have you ever been overloaded with work? How did you manage?

      How to Answer

      The interviewer would like to know how you react when your desk is piled high with work, and there is no end in sight. Are you the type to put your head down and stay on task? Or, perhaps you get overwhelmed and need to walk away from it all before you can collect yourself. Be honest but do assure the interviewer that you are capable of handling a high-work volume professionally.

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  • 15.

    Are you comfortable handling a very busy, multi-line phone system?

      How to Answer

      The interviewer would like to know more about the volume of calls you are accustomed to taking, on an average day. If you are an experienced administrator, you probably know this answer off the top of your head. Think about how many hours per day you work, how many lines you handle on a daily basis, and how often you find yourself picking up a new call.

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  • 16.

    How well do you work in a cross-departmental environment?

      How to Answer

      Working in a cross-departmental environment is one where teams from different groups, or business units, work together to achieve a common goal. This situation could mean that administrators are working with the accounting department, or marketing and sales work together to reach a particular result. A cross-departmental collaboration can often involve working with people in varying seniority offering you a broader range of exposure to the business. Show the interviewer that you are excited about these cross-collaboration opportunities. If you have exposure to this type of working environment, discuss it.

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  • 17.

    What is your secret to a successful career as an administrator?

      How to Answer

      You can bring in a little bit of your personal life into the answer. Perhaps you are successful because you have a never-ending curiosity and you spend a lot of time researching the industry in which you work. Maybe you read a lot of business books or listen to podcasts on your way to work. Perhaps you take part in activities that offer you a definite mind-shift, like yoga and meditation, which allow you to give your best at work and be uber-focused. Share with the interviewer the ways that you ensure you are successful in your career.

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  • 18.

    What is your proudest achievement in your administrator career?

      How to Answer

      This question presents an opportunity for you to brag about yourself a little bit. Are you ready? Think back to the times when you received a pat on the back, or public recognition for a job well done. Perhaps there is a time when your actions saved the company a great deal of money or when you trained an employee who was frustrated and ready to quit. There are many examples of what makes you a great administrator!

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  • 19.

    What is the most difficult situation you have had to face as an administrator? How did you overcome it?

      How to Answer

      The interviewer would like to know how you react when it comes to workplace challenges, and what you would gauge as a problematic situation. If finding that a colleague has eaten your lunch is your example, chances are, the interviewer will see you as unable to handle substantial challenges. Use a relatable case and be sure to highlight what you did to overcome the situation and make the best of it. This question is not the time to complain about your jobs or co-workers. Keep your response as positive as possible.

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  • 20.

    How do you evaluate success in your day-to-day activities?

      How to Answer

      How you view a victory can be a substantial determining factor on whether or not you will be a good fit for this particular role. Share with the interviewer your thoughts on success, and what a successful day would look like to you.

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