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20 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 20
How do you evaluate success in your day-to-day activities?
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How to Answer
How you view a victory can be a substantial determining factor on whether or not you will be a good fit for this particular role. Share with the interviewer your thoughts on success, and what a successful day would look like to you.
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Top 20 Admin Interview Questions with Full Content
1.
How do you evaluate success in your day-to-day activities?
How you view a victory can be a substantial determining factor on whether or not you will be a good fit for this particular role. Share with the interviewer your thoughts on success, and what a successful day would look like to you.

Rachelle's Answer #1
"I define a day as successful when I have spent some time working on a project that I am passionate about, I have helped someone else succeed, and I have learned something new. These three factors would equal a very successful day for me."
Rachelle's Answer #2
"I would consider my day successful if I were to complete my tasks on time and deliver more than my employer expected of me. If I were to receive a pat on the back or a verbal accolade, even better."
2.
What is the most difficult situation you have had to face as an administrator? How did you overcome it?
The interviewer would like to know how you react when it comes to workplace challenges, and what you would gauge as a problematic situation. If finding that a colleague has eaten your lunch is your example, chances are, the interviewer will see you as unable to handle substantial challenges. Use a relatable case and be sure to highlight what you did to overcome the situation and make the best of it. This question is not the time to complain about your jobs or co-workers. Keep your response as positive as possible.

Rachelle's Answer #1
"The most difficult situation that I had to face, as an administrator, was the time when our entire system went down for three days. Our IT department was fabulous when it came to their dedication to repairing the situation; however, many of our clients were incredibly frustrated and upset. I made individual phone calls to those whom we had contact information on, via paper source, and explained our situation. It was a lot of damage control, but my boss recognized me later for maintaining a calm disposition throughout all of it."
Rachelle's Answer #2
"While working as a server, I had a customer have a severe allergic reaction to one of the dishes he ordered. I followed our policy to call 911 and not interfere with any medical assistance unless fully trained, which I was not. It was a terrifying situation to be part of, but I naturally took on the role of calming down the people at surrounding tables and containing the situation on an emotional level. I knew from that situation that I was great under stress and pressure. The customer was okay in the end!"
3.
How well do you work in a cross-departmental environment?
Working in a cross-departmental environment is one where teams from different groups, or business units, work together to achieve a common goal. This situation could mean that administrators are working with the accounting department, or marketing and sales work together to reach a particular result. A cross-departmental collaboration can often involve working with people in varying seniority offering you a broader range of exposure to the business. Show the interviewer that you are excited about these cross-collaboration opportunities. If you have exposure to this type of working environment, discuss it.

Rachelle's Answer #1
"In my current role, I work closely with the Accounts Payable and Accounts Receivable departments, primarily when it comes time to close out a project or close a client account. I like these bits of exposure to other departments because it gives me a deeper perspective into how our company operates, making me all that more knowledgeable!"
Rachelle's Answer #2
"I have not had exposure to a cross-departmental environment; however, I do understand the concept. I think it would be great to have that added exposure to professionals in different areas and see that as a valuable learning opportunity."
4.
Are you comfortable handling a very busy, multi-line phone system?
The interviewer would like to know more about the volume of calls you are accustomed to taking, on an average day. If you are an experienced administrator, you probably know this answer off the top of your head. Think about how many hours per day you work, how many lines you handle on a daily basis, and how often you find yourself picking up a new call.

Rachelle's Answer #1
"In my current role I work with three phone lines, and would estimate that I received about five calls per line, per hour. So, on average, I would say that I answer between 100-125 calls per day. In addition to these calls, I also reply to about 60-80 emails and a handful of walk-ins. I am confident in my ability to handle your multi-line phone system."
Rachelle's Answer #2
"I do not have experience with a multi-line phone system; however, I am very tech savvy and am highly confident in my abilities to learn. I understand that you have a strong training program in place as well. I look forward to showing you what I can do!"
5.
Have you ever been overloaded with work? How did you manage?
The interviewer would like to know how you react when your desk is piled high with work, and there is no end in sight. Are you the type to put your head down and stay on task? Or, perhaps you get overwhelmed and need to walk away from it all before you can collect yourself. Be honest but do assure the interviewer that you are capable of handling a high-work volume professionally.

Rachelle's Answer #1
"I am often overloaded with work, surrounding tax time, in my line of work. I fully understand that every February through May, I will be working some overtime hours and will have very few lunch breaks. Because this isn't the expectation year round, I can keep up without becoming burnt out."
Rachelle's Answer #2
"I found myself buried in work many times during my University career. I exercised the art of time blocking and was able to work out a schedule that allowed a balance between my education and my social life. I was apparently very good at this because I graduated with a 3.89 and an amazing group of friends by my side, with many new memories."
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