"I recently worked with a couple of employees with starkly different personalities. One was very bubbly, positive, empathic, and sensitive, and the other was very sardonic, sarcastic, and insensitive. These two often rubbed each other the wrong way. But they both had their strengths. I was well aware of this, and before pairing them together, I found a commonality between them - they were both big soccer fans. So, when I was communicating the aspect of the project they would be paired up on, I communicated the concepts by using the world cup as an analogy. Playing to their strengths, I would often compare their different senses of humor to some familiar sports announcers for the world cup, and they enjoyed those comparisons. Soon they had a rapport that was unique to them, and they created quite a bond."

This question tests your emotional intelligence, ability to empathize with others, and communication and mediation skills. PNC defines conflict management as an "understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors."

When delivering your answers, try to be present in your interview and avoid seeming emotional as you recount your experiences. Being present is a sign of emotional intelligence. So you'll want to practice being in the emotional state you want to exude, that of being relaxed, open, and confident in your skills as a professional.