"Enhanced communication skills require ensuring the message sent is the message received. This counts for both the listener and the communicator. If someone is communicating something to me, I will actively listen, make sure nothing is left out, then mirror what they are trying to communicate. Then I will clarify if there is anything else they would like to add. When communicating something to someone else, I will take the time to adapt my communication style to theirs, make sure they understand what I am communicating, and offer plenty of opportunities to ask questions. I will follow up later to make sure we are still on the same page and do so with empathy, openness, and positivity when appropriate."

Here is how PNC details effective communication; "Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors." This question aims to evaluate how skilled at communication you are, from active listening to mirroring, from mediation to empathy. Effective communication is integral to the smooth operations of any business. According to many of PNC's job postings, it is a job requirement.

The assessment vendor will screen you for how well you communicate, not only for this question but for all of them. So try to avoid the overuse of any speech tics or speech crutches. Record your performance beforehand and play it back, keeping an ear out for "like," "uh," "um," and "you know," among others. Pay close attention to your choice of words and what they might suggest beyond your intended meaning.