"Early on in my career, there'd been a power outage in my apartment building, and my alarm didn't go off. When I woke up, I'd spent the whole morning struggling to get to work. I ended up arriving at work twenty minutes late. This set the entire shift behind schedule. My supervisors informed me that if I had given them a heads-up that I might be late, despite my efforts to arrive on time, that they could have planned accordingly and re-prioritized. That was not a mistake I ever made again, either being late to work, or giving them a heads up for such a possibility."

This question aims to assess your emotional intelligence. When someone with a high EQ makes a mistake, they will hold themselves accountable for their actions rather than trying to cover it up. They'll do whatever damage control they can and analyze what they could have done differently to ensure they do not make the same mistake again. They don't let their setbacks become a roadblock or create task paralysis.

Some of PNC's values cover this topic. The summary of their values states, "We hold all employees and managers accountable for demonstrating the Values with customers and with one another. No one value is more important than another; rather, they -- together -- represent who we are at PNC. Our Values are critical to our success -- and that of our customers and the communities we serve." Two of their core values are "Performance - We expect excellence in all that we do." And "Integrity - We are honest, do the right thing, conduct business with the highest ethical standards and enable our colleagues to raise concerns."

Objectify the situation, communicate an emotionally mature perspective, and explain how you navigated this terrain, ultimately leading to a successful resolution. Posture yourself in a relaxed and comfortable position. Focus on the positives and how the overall outcome benefitted the team.