35 TSB Bank Interview Questions & Answers
Attendance
1. Did you have any difficulty finding your way here? How was the drive in?
What You Need to Know
It is illegal for a potential employer to ask you if you have a car and discriminate against you if you don't own a motor vehicle. However, they are allowed to ask questions such as this to get you to reveal that information. The real reason they ask such questions is to assess how reliable your attendance will be. Too often, employees blame poor attendance on their bus, their ride being late, or their taxi not showing up, trying to pass it off as beyond their control. This can cause management issues while overburdening the rest of the team. Worse, if that employee has created strong working relationships, their dismissal could snowball into mass resignation.
Answer this question in whatever way makes you feel comfortable. Ultimately, your answer should contain the message that you had a relaxing commute to the interview and that you manage your time well, have impeccable attendance, and take every measure to arrive early and stress-free.
Written by Kevin Downey on July 25th, 2022
Answer Example
"The drive was great. Honestly, I zone out when I'm in my car. I love my car. I keep it like new and always use that time to listen to audiobooks, podcasts, or NPR and catch up on my news."
Written by Kevin Downey on July 25th, 2022
Behavioral
2. Tell us your top three strengths and how they'll make an impact at TSB Bank.
What You Need to Know
Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. However, you should only reiterate what is on your resume if you have a lot of room to elaborate on that information. Explore your soft skills, strong work ethic, and moments of kaizen or innovation where you significantly contributed to your prior employers. TSB prides itself on fostering a work environment that promotes a healthy work-life balance. If you already have the skills and techniques to ensure a well-fostered work/life balance, share that! Explain how your strengths will help you to shine in this position and exceed their expectations.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me easily handle customer issues. These strengths will help me to build relationships and maintain customer satisfaction."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I plan to make an impact at TSB Bank through my strong customer service skills, excellent negotiation skills, and ability to call on referrals for new business."
Written by Kevin Downey on July 25th, 2022
Behavioral
3. What prompted you to compete for this position?
What You Need to Know
Take time to review the company's website and values. Reviewing the job description and company website will give you some sign of the qualities TSB Bank values most in their candidates. They speak a lot about inclusion, diversity, and fostering a safe work environment where they pride themselves on cutting out bureaucracy, allowing you to be you. The interviewer at TSB Bank wants to learn what about their company enticed you to apply for this position. Tell the interviewer what you identified with most about their company and this role and how it relates to your previous experiences or future career goals.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo in college, and the experience motivated me to learn more about how to help my clients by understanding investing, saving, and using banking services to meet their needs. Working as a personal banker will give me a great foundation to start my career within the banking industry."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Both the job description and the idea of working for TSB Bank piqued my interest. This role offers the growth and advancement I have desired for some time now. I especially like that I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."
Written by Kevin Downey on July 25th, 2022
Behavioral
4. Tell me about what you enjoyed most about working with your favorite manager.
What You Need to Know
Gaining insights into what inspires you, excites you, and keeps you motivated in a co-working relationship with your boss. Your answer will help the interviewer assess how well their environment compares to your ideal working environment. It dually serves to reveal what leadership style you model yours after and whether you show promise for the type of leadership they hope to groom from within.
Demonstrate that you get along well with those in positions of authority. Elaborate on what formed the building blocks for a positive working relationship. Try to align your example with what you hope to expect from the TSB working environment.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I love my current boss because she leads with a collaborative and team-oriented style. We regularly have team huddles to provide ongoing communication about process changes or upcoming events."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
Behavioral
5. Share your definition of success.
What You Need to Know
This question will offer insights into what makes you uniquely qualified for this position and whether you carry confidence in your abilities to perform well at your job. The interviewer will likely compare your answers to the skills you've listed on your resume. Effectively communicating how you define success could result in placement in a position more well suited to your skills and interests. Meditate on your definition of success. Be sure to tie your answer to the success you plan to bring with you to this particular position.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I define success through my ability to reach the goals set for me. On a personal level, the things I wish to achieve in my life. On a work level, those goals are the targets set out for me and the professional development I seek."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"For me, success is achieved when I can be proud of what I have accomplished in the day and can also be proud of the attitude I kept while meeting those accomplishments."
Written by Kevin Downey on July 25th, 2022
Behavioral
6. Who is your hero?
What You Need to Know
Studies have shown that when a person is inspired, there's a moment of clarity and an increase in awareness of one's potential. This inspiration then evokes the individual to pursue something previously unseen (unrealized potential). This finally leads to that person actualizing this vision by acting on that inspiration. Sharing your hero or inspiration paints your idealized vision of yourself or who you strive to model yourself after. This should offer keen insights into your personality and hireability.
Written by Kevin Downey on July 25th, 2022
Answer Example
"I'd say my heroes are Atticus Finch and Indiana Jones. I'm an adventurer and a risk taker who loves to walk off the beaten path. But I model my stalwart integrity after Atticus Finch."
Written by Kevin Downey on July 25th, 2022
Behavioral
7. If you could invite any three guests, living or dead, over for dinner, who would you invite, and what would you serve them for dinner?
What You Need to Know
The interviewer asks this fun exit question to lower your guard and encourage some fun banter. It's intended to get one last glimpse at the 'real you' so they can have one final assessment of how well your personality would fit in with the rest of their team. It also provides you with a final opportunity to make this a memorable experience. After you answer, turn the question back to your interviewer, and see what they say.
Written by Kevin Downey on July 25th, 2022
Answer Example
"What a fun question! First, I'd invite Holden Caulfield from Catcher in The Rye. Honestly, I think that poor kid needed to be heard and understood, and what better way to rant to a captive audience than over a nice warm home-cooked meal? Next, I'd invite Leopold Bloom from James Joyce's Ulysses. There's a man who could probably help poor Holden. Lastly, I'd invite Mark Twain. I think he'd be able to offer some sound advice to both of those men. I'd serve them a British Curry with a small oak cask of ale propped in the center of the table. I think it would be a good time."
Written by Kevin Downey on July 25th, 2022
Career Goals
8. Tell me the steps you took to achieve your most recently accomplished career goal.
What You Need to Know
TSB Bank seeks individuals who think about the future, aspire to be successful in everything they do, and are motivated to excel in their careers. Career-minded professionals will often form a plan for where they want to take their career. By creating a focused path forward, they'll have something to work towards, progress in their profession, and signal that they are interested in finding a long-term employment opportunity that will prove mutually beneficial. Consider what success means to you in the big-picture view. Offer an example of a major career goal you accomplished and explain why it was significant.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers to learn how their roles contributed to the organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with TSB Bank and am excited for the opportunity to do so."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"A few years ago, I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years by spending a lot of time on online studies while working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."
Written by Kevin Downey on July 25th, 2022
Career Goals
9. Where do you see your career progressing over the next five years?
What You Need to Know
If you are a recent college graduate or starting a new career, you may or may not have defined where you'd like to be in five years. However, most career-focused professionals have drafted a five-year career plan. Even if banking isn't your career end-game, ask yourself how TSB Bank can help you get nearer to accomplishing your career goals and how you can help TSB Bank. They want to ensure working for them will be mutually beneficial and provide long-term opportunities for both of you over the next five years. Share how this job will help you get one step closer to achieving your goals and what you'll be able to offer their teams.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start in ABC position because I am confident it will help me achieve my goal and broaden my skill set."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Being in a leadership role is important to me, so I plan to work in a management-based position at TSB Bank in the future. I will achieve this through continued education and leadership training while proving my value to you through my everyday work ethic."
Written by Kevin Downey on July 25th, 2022
Career Goals
10. What are you hoping to accomplish by joining the TSB Bank team?
What You Need to Know
Review your career goals. After aligning your goals with theirs, consider how TSB bank is uniquely positioned to help you accomplish those goals. Lastly, explain how you'd earn their trust and contribute and what accomplishing your goals in their work environment would offer them. Set some goals so you can share how this position at TSB Bank will help you achieve them and how you will add value to TSB Bank along the way.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"First and foremost, I want to deliver top quality service to customers of TSB Bank and perform my responsibilities with best-in-class service. I want to work at TSB Bank to become a financial advisor. Starting as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."
Career Goals
11. How did you overcome the greatest challenge you’ve faced in your career so far?
What You Need to Know
This question is all about how you interpret it. It aims to reveal your attitude towards your work and professional life. One interpretation is the unique challenges your career goals presented. You could also discuss a personal or work-related challenge that potentially derailed or delayed some of your career goals, like working for a company that showed great promise for advancement but later suffered mass layoffs and cutbacks. Whichever example you choose, exhibit an optimistic attitude, perseverance, emotional intelligence, and the drive to keep on keeping on.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"When I worked for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. I tapped into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were met on time and the transition to new processes was handled with the utmost professionalism so as not to impact the level of service our clients received. It was a great learning experience for the entire organization."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality-based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers personally. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
Written by Kevin Downey on July 25th, 2022
Career Goals
12. Why pursue a career in the banking industry?
What You Need to Know
Before your interview, take some time to evaluate your career goals and your interests. Consider your priorities and how your personality fuels them. Think about your ideal working environment, your professional interests, and the fastest path through your career progression. Talk about how TSB Bank fosters the growth you seek and why banking complements your path to achieving your goals!
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I am passionate about the finance and accounting field and quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Careers in banking run in my family! My mother was a banker, and my father was a financial advisor. It always fascinated me how smart they both were. It's in my blood!"
Written by Kevin Downey on July 25th, 2022
Communication
13. How would you rate your performance in this interview?
What You Need to Know
This question offers you an opportunity to circle back to some prior questions and elaborate on or retool some of your answers. Consider it a work ethic/communication test. If you were on the job, had communicated something one way to your supervisor and realized there was a better way to communicate your messaging, taking that extra step shows an investment in one's team and its functionality and also shows you're proactive in your approach. However, if you are satisfied with how things have gone so far, that's great. However, this question also aims to answer how accurate your level of self-awareness is. The interviewer wants to know if you see yourself as others see you and if you are capable of holding yourself accountable with an accurate level of self-awareness.
Stay conscientious of your communication and body language. Take notes throughout the interview of anything you feel you could have answered on previous question. Jot down any questions you have for the interviewer throughout the interview and add them to the questions you prepared prior to your interview.
Written by Kevin Downey on July 25th, 2022
Answer Example
"Thanks for asking. I feel like there were one or two questions I could have answered more effectively. For example, when you asked me XYZ, I answered with 'yadda-yadda-yadda,' but a better way to articulate my meaning is...."
Written by Kevin Downey on July 25th, 2022
Communication
14. How would you respond to a customer complaint?
What You Need to Know
The interviewer would like to know that you are professional and more than equipped to deliver the top-tier customer experience they pride themselves on delivering. Give an example of a time you helped resolve a customer's issue and describe the techniques you employed. This question boils down to emotional maturity, observing the complaint situationally and non-defensively, exhibiting above-average communication skills, active listening, and empathy.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then made some suggestions once I had a better idea of what might solve it. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I plan to continue to provide consistent customer service when I work for TSB Bank."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Each customer complaint is unique; however, I was trained to handle them with the same method. I listen, show empathy, use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Written by Kevin Downey on July 25th, 2022
Customer Service
15. What is the worst banking experience you've had?
What You Need to Know
How you present your example could potentially offer insights into your professional level of experience and your attitude towards daily life, i.e., if you see the glass as half empty or half-full. Not only are they interested in what your answer will say about the customer service they can expect from you, but it may also inform them of your interpersonal skills.
When delivering your example, present the situation with emotional intelligence, empathy, and an understanding of what good customer service looks like. Avoid displaying yourself as a victim of a bad experience or possessing an elitist attitude.
Written by Kevin Downey on July 25th, 2022
Answer Example
"A while back, I was at a restaurant where the server seemed incredibly unhappy. She asked me if I wanted pepper, and I said yes. She aggressively cranked the pepper grinder, and it broke and spilled peppercorns all over my plate. She looked at me angrily, said, 'now look what you've done,' and took my plate away. I waited another 45 minutes for my food before we just asked for the check and decided to leave. I'm not sure what was happening behind the scenes there, but she was clearly unhappy. I don't know if it was her job or something else, but I wasn't going to add fuel to the fire. If she didn't like her job, it showed, but her attitude made her situation so much worse. It's unfortunate. But, on the upside, 'now look what you've done' has become a family inside joke."
Written by Kevin Downey on July 25th, 2022
Customer Service
16. Give me an example of a time you provided an above and beyond customer service experience.
What You Need to Know
Think about what customer service means to you. Share your approach, philosophy, and perspective on the human condition. Exhibit your values and your integrity. Sharing an example of what you think 'above and beyond' looks like will demonstrate your work ethic. You want to exhibit consistency in overperforming and overdelivering. Also, displaying patience, empathy, and emotional intelligence will serve you well here.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at TSB Bank."
Written by Kevin Downey on July 25th, 2022
Education
17. How has your educational experience prepared you for the job expectations for this opportunity at TSB Bank?
What You Need to Know
The typical resume states the bare-bones statistics of your educational history. This question allows you to share what that experience looks like, what you learned and the wisdom you gained, and what those experiences lent to your profession. Again, try to align these with the expectations of the role.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at TSB Bank and advise clients on important financial decisions."
2nd Answer Example
"Most of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program, which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All these courses will help me in this role with TSB Bank because you are customer service focused and need employees who understand banking related concepts and calculations."
Written by Kevin Downey on July 25th, 2022
User-Submitted Answer
"I attended FEDERAL GOVERNMENT GIRLS' COLLEGE, CALABAR, and THE POLYTECHNIC, IBADAN.
During my time in college and tertiary institutions, I interacted with people from different walks of life, tapping on their strengths."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
What did you study/major in at those colleges? Can you talk about why you chose those areas of study and how well you did in school? What kind of classes did you take and how will they help you be successful at a bank? The more details you can give here, the better! Fully explain how your education will bolster your odds of succeeding in this role.
Education
18. If I never heard of TSB Bank, what would you want me to know?
What You Need to Know
TSB Bank is exploring the depth of your company knowledge. Your answer to this question will offer them insights into why you are competing for this role. You may be interested in the job because you are familiar with their company and see mutual opportunity there or because their branch is within walking distance from your home, and that would be convenient for you.
Whether or not you are already familiar with their company, start researching and learning everything you can now. You should approach any job you interview for as if you are already onboarding and investing your time, energy, and professionalism into the opportunity. That will speak to your work ethic. Showing you put your all in, even before you have the job, sends the clear signal that you're a hard worker with a strong work ethic who goes the extra mile as your default, all desirable traits in a candidate.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I was impressed by the variety of services you offer your customers and the mission statement at TSB Bank. I found the mobile app user-friendly, and I like the new features that help customers save money."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I've read great things about working there, and I'm excited for the opportunity to work in such a fun environment. Your employee reviews are strong, and I understand that you spend a lot of time with community outreach programs."
Written by Kevin Downey on July 25th, 2022
Education
19. How do you keep your knowledge up to date with the continuing developments in the banking industry?
What You Need to Know
Your answer will inform them of how invested you are in your career. A professional will stay up to date on their industry, indicating you always have your best foot forward. A cruise worker is typically a clock watcher who prefers the status quo and rarely goes the extra mile. You want to offer where you turn to for your information. Whether you read industry-related news articles, press releases, or blogs, share the resources you tap into to learn more about the industry. After discussing something topical, ask them what resources they used to stay up to date.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of the latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow TSB Bank on Twitter and keep abreast of relative headlines."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I am an avid reader, and my top go-to books for banking-related knowledge are A, B, and C. I also listen to a few investment-related podcasts every week. I understand the importance of staying on top of the latest trends and news in the banking industry."
Written by Kevin Downey on July 25th, 2022
Education
20. In your opinion, what are the benefits of banking with TSB Bank?
What You Need to Know
You can learn a lot about the company's focus based on what they are promoting. Check out any features, media, news, or blogs they might have for promoting their more recent products or services. Review their website to learn more about their products and services, and rehearse how you would talk them up before your interview. Communication is crucial here. If you already bank with them, praise the benefits you appreciate most. Exhibit enthusiasm and sincere interest, giving off the impression of how you would represent their brand if you were already performing in the role you are interviewing for.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I have a great experience every time I visit one of your branches. As a customer of TSB Bank, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service demonstrated in TSB Bank values is evident."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"After researching TSB Bank products and what your customers are saying, I believe that the benefits of banking with TSB Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
Written by Kevin Downey on July 25th, 2022
EQ
21. The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.
What You Need to Know
While working at TSB Bank, you might become stressed by customers or by the fast pace of the work environment. Think of a time you produced your best work under pressure to showcase how you shine under high-pressure situations. Discuss the methods or systems you employed that speak to your advanced experience level in your answer.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"When I worked as an administrator at a financial firm, I worked in a very high-pressure environment. One case was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Almost every day in my banking career has been filled with high-pressure situations. When I face a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem to appreciate my calm and methodical approach."
Written by Kevin Downey on July 25th, 2022
EQ
22. How would you deal with an irate customer?
What You Need to Know
In the banking industry, keeping customers calm is a much-needed, highly desired skill. The interviewer asks this question to assess your communication and mediation skills while gauging your emotional intelligence. They want to know if you remain objective and have the skills necessary to deescalate or take the customer's frustration personally, go on the counteroffensive, and contribute to an already volatile situation, escalating the customer to a supervisor.
When answering this question, exhibit a relaxed demeanor, an ability to empathize while effectively communicating, and active listening. TSB Bank wants to hear about a situation where you used your customer service skills to handle an angry customer, turned the situation around, and delivered a positive experience while retaining the customer's brand loyalty.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because she was late for work, and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"If I faced an irate customer, I would spend my time listening to their concerns. Usually, people want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
Written by Kevin Downey on July 25th, 2022
EQ
23. How receptive are you to criticism?
What You Need to Know
How you respond to feedback, constructive or negative, indicates whether you are easily offended or take feedback in stride, applying it towards your professional growth. The interviewer wants to know if you take responsibility for your actions or are quick to re-assign blame. Not everyone communicates the same, yet everyone requires empathy. This includes an employee empathizing with a supervisor who is not looking forward to delivering feedback. A good supervisor should be skilled in not internalizing someone else's reactions to the critique, but not every supervisor is adept at this. When someone delivers negative feedback in an unprofessional manner, it is a reflection of their mood or outlook, and not you. However, you are responsible for your reactions. Show the interviewer that you have a desire to grow professionally.
Written by Kevin Downey on July 25th, 2022
Answer Example
"When I learn something new, I always seek feedback. I've always been wary of presumption, which can often lead to rework. I find rework discouraging, and I pride myself on being proactive in my work and having a positive outlook. I try to strike a balance. I don't just limit external input to one person, either. Everyone has something different to offer, and the more resources I can tap into, the better my work will be."
Written by Kevin Downey on July 25th, 2022
Experience
24. How do you check your work for accuracy?
What You Need to Know
The interviewer wants to hear that you are detail-oriented when checking your work. Most people have to develop tricks or systems to cross-check and ensure their work quality meets or exceeds expectations unless they have a photographic memory. Your attention to detail speaks to your work ethic and how seriously you take your career. Someone without tips, tricks, or systems will come across as aiming for the bare minimum and performing inconsistently. Explain the steps you take to ensure the quality of your work is of the highest standard.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I take pride in any work with my name attached to it and therefore always review my work before I submit it. Whether typing an email or handling cash, I check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I proof my work before sending it out and double-check everything. I'll use a calculator when necessary and ask for help if I am unsure of my accuracy."
Written by Kevin Downey on July 25th, 2022
Experience
25. You have two quarters, eight dimes, three nickels, and one penny. Using all but three of your coins, what coins do you use to pay for an ice cream for $0.95?
What You Need to Know
In any job where cash constantly exchanges hands, a hiring manager will want to ensure you have the basic mathematical skills to ensure accuracy and high-level attention to detail. This brain teaser tests your skills in real-time. Since the question takes you off guard, you'll have to think quickly. It's best to avoid answering before running it through your head more than once to ensure you have it right.
Written by Kevin Downey on July 25th, 2022
Answer Example
"Easy. The money I would have counted out and paid with is eight dimes and three nickels. I'd keep the two quarters and one penny for myself or hand to the person out on the corner asking for change."
Written by Kevin Downey on July 25th, 2022
Experience
26. Tell me about your experience in high-level cash handling.
What You Need to Know
Being entrusted with high-level cash handling is a big deal. It requires above-average attention to detail and the ability to stay calm under stressful circumstances. Share your approach to handling cash with accuracy.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I have experience with deposits, savings withdrawals, cashing checks, and issuing traveler's checks. I am excited to learn more about TSB Bank cash handling procedures."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience handling cash from my three months with Bank XYZ."
Written by Kevin Downey on July 25th, 2022
Experience
27. What methods do you employ to pay attention to the finer details when distracted or engaging in customer interactions?
What You Need to Know
Multi-tasking is a developed skill and doesn't come naturally. It primarily consists of being able to shift priorities without losing progress as you switch from one task to another. Adaptability, strong attention to detail, and creative thinking are exceptional skills that apply to this question. Share a situation that demonstrates your experience level and ability to protect your company's and clientele's assets and interests.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. That was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any important details and resolved both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"To keep track of transaction details while engaging in conversation, I ask the customer questions or repeat what they say to me. That helps me commit their needs to memory while still appearing engaged."
Written by Kevin Downey on July 25th, 2022
Experience
28. How do you stay organized?
What You Need to Know
Your interviewer needs to ensure your work standard meets their expectations. One's organizational skills can make operations run smoothly and uphold high-performance levels. That can impact employee satisfaction and customer satisfaction as well. Share a few of the tools you employ to ensure you stay on task and on time.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I prioritize my workload against deadlines to stay organized, always putting customers' needs first."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I work closely with my peers to share responsibilities and delegate key tasks, should there be an important deadline to consider."
Written by Kevin Downey on July 25th, 2022
Experience
29. How do you respond to problems that require a quick solution?
What You Need to Know
The interviewer wants to determine if you can think quickly on your feet when faced with a high-pressure situation. Making an immediate decision is akin to taking a calculated risk. Consider whether you are a risk taker or risk-averse. Talk about how you approach evaluating risk. Provide an example that exhibits sound judgment and an educated calculated risk while thinking fast on your feet! Discuss the results of your course of action, what you learned, and how you've grown from your experience.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I can think quickly and do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while working in ABC position for TSB Bank."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"When faced with a situation where a quick solution is required, I rely on my training, memory, and instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
Written by Kevin Downey on July 25th, 2022
Experience
30. Describe a difficult problem and how you approached it.
What You Need to Know
This intentionally vague question is all about how you interpret it. It allows you to speak to your strengths while revealing your general attitude. Identify a problem that affects the company or the team, and not just you. Demonstrate an ability to identify a problem and come up with a unique solution that benefits the greater good of the team. Explain the complexity of the situation and the steps you took. Try to keep it relevant and relatable to the position.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I took a client call with a history of poor customer experiences with the organization. The customer was left frustrated with our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were important to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
Written by Kevin Downey on July 25th, 2022
Experience
31. How do you work in environments with people different from you?
What You Need to Know
TSB Bank prides itself on promoting diversity and inclusion and fostering a collaborative work environment where everyone can feel safe in being themselves. So this question is designed to reveal your cultural competence and professionalism and whether you embrace similar values. They're looking for candidates who thrive on building internal and customer relations with individuals from diverse backgrounds. Share your philosophy and how this approach aligns with your worldview. Give an example of how you led a team or collaborated with a group for a school project to show TSB Bank that you are perceptive and sensitive to the needs of others.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any ideas they may bring to the team."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Diversity is all around us, whether at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."
Written by Kevin Downey on July 25th, 2022
Experience
32. Tell me about your experience in the banking industry.
What You Need to Know
Share your relevant professional banking experience, going deeper than the work history on your resume. If you don't have relevant work experience, avoid discussing your experience as a customer. Instead, discuss the work experience that is most relevant to this role. You want to present yourself as qualified and well-equipped with a clear understanding of this role and how it applies to your experience.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"When I worked as a bank teller, I learned how to deal with difficult customers and handle various transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to balance my drawer and manage my daily tasks without error."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for TSB Bank."
Written by Kevin Downey on July 25th, 2022
Product Knowledge
33. Out of all of our products at TSB Bank, which one would you be most likely to recommend, and why?
What You Need to Know
Learn as much as you can about what makes TSB Bank stand out above other financial institutions. Their reputation is not only for their customer service but also for their efforts toward inclusion, embracing diversity, and helping the financial security of disenfranchised communities. They offer a comprehensive spectrum of financial products, so find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"I would be interested in opening a savings account through TSB Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking and investing and get a loan in the same place that offers the support I will need to make those big decisions!"
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Of all your products, I would most likely open a mortgage with TSB Bank because your rates are incredible, and you make the lending rules easy to understand."
Written by Kevin Downey on July 25th, 2022
Trust
34. Tell me about a time you showed integrity in your work.
What You Need to Know
Give an example that shows how you demonstrated these qualities in the past. Integrity means having strong moral principles and following those principles religiously. The interviewer asks this question to ensure you have integrity, are honest, and can be trusted with their assets, responsibilities, and clientele. Share an experience where you exhibited integrity on the job.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I have proven reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"I show integrity in everything that I do. My employer and colleagues must see me as trustworthy, with a strong moral compass."
Written by Kevin Downey on July 25th, 2022
Trust
35. Tell me about a time you demonstrated trustworthiness.
What You Need to Know
Before they can hire a candidate to handle high-level cash exchanges, the interviewer needs to know that the candidate can be trusted with that responsibility. Offer an example of a situation that tested your honesty. Share with the interviewer your core values and how you make them actionable.
Written by Kevin Downey on July 25th, 2022
1st Answer Example
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. We worked together to determine where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
Written by Kevin Downey on July 25th, 2022
2nd Answer Example
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."