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Standard Bank Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Banks And Thrifts    
Question 1 of 28
Tell me about a time when you demonstrated you were trustworthy.
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How to Answer
To show Standard Bank that you are reliable share an example from your work experience that is relevant to the position.
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Answer Examples
1.
Tell me about a time when you demonstrated you were trustworthy.
To show Standard Bank that you are reliable share an example from your work experience that is relevant to the position.

Rachelle's Answer #1
"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. Together, we partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."
Rachelle's Answer #2
"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."
2.
Tell me about a goal you achieved. What steps did you take to get there?
The banking industry offers a variety of opportunities to those who are motivated. Standard Bank is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

Rachelle's Answer #1
"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with Standard Bank and am excited for the opportunity to do so."
Rachelle's Answer #2
"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."
3.
Tell me about your experience in the banking industry.
Share details of your banking experience to show Standard Bank you have what it takes to be successful in the field!

Rachelle's Answer #1
"When I worked as a bank teller, I learned how to deal with difficult customers and handle a variety of transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."
Rachelle's Answer #2
"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for Standard Bank."
4.
What do you know about Standard Bank?
Standard Bank makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

Rachelle's Answer #1
"I was impressed by the variety of services you offer your customers, and the mission statement at Standard Bank. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."
Rachelle's Answer #2
"I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."
5.
How would you respond to a customer complaint?
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

Rachelle's Answer #1
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Standard Bank."
Rachelle's Answer #2
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
6.
How do you define success?
Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Standard Bank.

Rachelle's Answer #1
"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."
Rachelle's Answer #2
"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."
7.
What is the greatest challenge you have faced in your career so far? How did you overcome it?
Consider sharing a professional challenge or a situation you overcame in school. Standard Bank wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

Rachelle's Answer #1
"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."
Rachelle's Answer #2
"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."
8.
Tell me about your favorite manager. What did you enjoy most about working with them?
Standard Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

Rachelle's Answer #1
"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."
Rachelle's Answer #2
"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."
9.
What are your top three strengths? How will you use them to make an impact at Standard Bank?
Reviewing the job description and the company website will give you some direction on which qualities Standard Bank values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

Rachelle's Answer #1
"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."
Rachelle's Answer #2
"I plan to make an impact at Standard Bank through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."
10.
Tell me about your education. How has it prepared you for this opportunity with Standard Bank?
Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

Rachelle's Answer #1
"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Standard Bank and advise clients on important financial decisions."
Rachelle's Answer #2
"The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Standard Bank because you are customer service focused while also needing employees who understand banking related concepts and calculations."
11.
In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Standard Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

Rachelle's Answer #1
"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."
Rachelle's Answer #2
"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Standard Bank."
12.
How would you deal with an irate customer?
In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Standard Bank wants to hear about a situation where you used your customer service skills to handle an angry customer.

Rachelle's Answer #1
"I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."
Rachelle's Answer #2
"If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."
13.
Tell us how you keep your knowledge current with ongoing changes in the banking industry.
Due to the competition within the banking industry, Standard Bank strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

Rachelle's Answer #1
"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow Standard Bank on Twitter and keep abreast of relative headlines."
Rachelle's Answer #2
"I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."
14.
In your opinion, what are the benefits of banking with Standard Bank?
The interviewer wants to be assured that you have done your research on Standard Bank. Review their website to find out more about their products and services.

Rachelle's Answer #1
"I always have a great experience whenever I visit one of your branches. As a customer of Standard Bank I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Standard Bank values is evident."
Rachelle's Answer #2
"After researching Standard Bank products, and what your customers are saying, I believe that the benefits of banking with Standard Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."
15.
Out of all of our products at Standard Bank, which one would you be most likely to use? Why?
Learn as much as you can about what makes Standard Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

Rachelle's Answer #1
"I would be interested in opening a savings account through Standard Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"
Rachelle's Answer #2
"Of all your products, I would be most likely to open a mortgage with Standard Bank because your rates are incredible and you make the rules surrounding lending easy to understand."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Bank Teller
Bank Manager
Financial Advisor
Financial Analyst
Mortgage Banker Assistant
Mortgage Loan Processor
28 Standard Bank Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about a time when you demonstrated you were trustworthy.
  2. Tell me about a goal you achieved. What steps did you take to get there?
  3. Tell me about your experience in the banking industry.
  4. What do you know about Standard Bank?
  5. How would you respond to a customer complaint?
  6. How do you define success?
  7. What is the greatest challenge you have faced in your career so far? How did you overcome it?
  8. Tell me about your favorite manager. What did you enjoy most about working with them?
  9. What are your top three strengths? How will you use them to make an impact at Standard Bank?
  10. Tell me about your education. How has it prepared you for this opportunity with Standard Bank?
  11. In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.
  12. How would you deal with an irate customer?
  13. Tell us how you keep your knowledge current with ongoing changes in the banking industry.
  14. In your opinion, what are the benefits of banking with Standard Bank?
  15. Out of all of our products at Standard Bank, which one would you be most likely to use? Why?
  16. Tell me about your cash handling experience.
  17. Give me an example of how you keep track of details while engaging in conversation.
  18. How do you stay organized?
  19. What do you want to accomplish at Standard Bank?
  20. Why do you want to pursue a career in the banking industry?
  21. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
  22. How do you check your work for accuracy?
  23. How do you work in environments with people who are different from you?
  24. Describe a difficult problem and how you approached it.
  25. What interests you about this position?
  26. How do you respond to problems that require a quick solution?
  27. Tell me about a time when you showed integrity in your work.
  28. Where do you see yourself in five years?
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